What Jobs are available for Local Services in White Plains?

Description
Help Desk Technicians use their problem-solving skills to be the first to respond to support requests from users of our software platform and to help enable them to work efficiently using Palantir products. They have a passion for user enablement, are advocates for our customers' success and collaborate with product engineers, implementation teams, and other support engineers to ensure users' inquiries are resolved as effectively and quickly as possible. They're comfortable using their problem-solving skills to find solutions to novel problems within a complex, rapidly-evolving software product, rather than relying on copying and pasting precedent from previous answers. Importantly, they're responsible not only for assisting users but also for synthesizing the key trends they're observing in the field into feature requests to partner with Palantir engineers to shape the continued evolution of the Palantir platform.
Core Responsibilities
- Develop a deep understanding of Foundry applications, so they can leverage problem-solving skills to ensure user inquiries are resolved in an efficient and delightful way
- Gather necessary information and respond to customer inquiries through a comment-based ticketing system
- Recreate and diagnose issues reported by the client
- Triage, track, and correctly escalate support requests across client support teams and Palantir team when necessary
- Collaborate with product engineers to identify, root cause, and ultimately resolve bugs surfaced by users
- Identify and drive forward various support initiatives to improve the effectiveness and efficiency of global Foundry user support at growing scale
- Make contributions to core documentation where context is currently missing
What We Value
- A passion for customer support and enablement - this will be key to success, as the predominant responsibility of this role and the core of its day-to-day work is handling customer support tickets
- Experience providing customer support, preferably on complex software platforms
- Experience working with analytical software platforms, using large-scale data to solve valuable business problems, in any industry or subject area
- Excellent English writing and communication skills with the ability to skillfully engage with customers on complex, sensitive topics
- Ability to operate in a fast-paced environment, where the product and support processes are often changing
- Ability to continuously learn and work independently, making decisions with minimal supervision
- Strong organizational skills and attention to detail through effective prioritization strategies and the use of task ticketing and tracking systems. Bonus: knack for streamlining and improving support processes.
- Learning and growth mindset: ability and willingness to quickly ramp up on Palantir Foundry and project-specific workflows
- Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users
- Nice to have: proficiency with Python and Pyspark.
What We Require
- US Top Secret clearance (must have SCI eligibility)
- Location in the Washington, DC or New York City area & ability to work from our offices' secure facilities as needed.
Skills
Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Phone support, Support, Windows, Ticketing system, Desktop, Technical support, Hardware, Password reset, Vpn, Remote support, Helpdesk troubleshooting, Software Support, Support desk, problem resolving, user requests, python, pyspark, software platforms
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $34.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington,DC.
Application Deadline
This position is anticipated to close on Nov 7, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Koniag Management Solutions** , a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance with the ability to obtain a SCI to support **KMS** and our government customer in Washington, DC. _This position is for a Future New Business Opportunity._
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for our government client. This position requires an active Top-Secret clearance with eligibility to obtain SCI access. The role includes SCIF security management responsibilities and COMSEC duties. This position is based in Washington, DC and includes on-call requirements.
**Essential Functions, Responsibilities & Duties may include but are not limited to:**
The Help Desk Specialist will serve as the primary point of contact for end-user technical support while managing SCIF security operations. Core responsibilities include:
+ Provide Tier I and II technical support via phone, email, and in-person
+ Manage SCIF access control and security procedures
+ Process and track service requests using ITIL-based incident management
+ Support video teleconference setup and scheduling
+ Maintain hardware inventory and asset management
+ Assist with COMSEC material management and crypto operations
+ Install and configure workstation hardware and software
+ Document and track technical issues through resolution
+ Manage classified hoteling space
+ Monitor help desk metrics and generate performance reports
+ Maintain security logs and access records
+ Perform computer imaging and deployment
+ Support printer, copier, and telephone systems
**Education and Experience:**
**Required:**
+ Associate's degree (AS/AA) with 1 year of experienceOR
+ Minimum 3 years of related help desk experience
+ Active Top Secret clearance with ability to obtain SCI
**Required Skills and Competencies:**
+ Current CompTIA Security+ CE and/or CompTIA A+ certification
+ Experience with ITIL service desk processes
+ Knowledge of desktop hardware and software troubleshooting
+ Understanding of security procedures in classified environments
+ Strong customer service and communication skills
+ Experience with ticket management systems
+ Ability to maintain detailed documentation
+ Knowledge of basic networking concepts
+ Familiarity with video teleconference systems
+ Experience with inventory management
+ Ability to work core hours (7:00 AM - 5:00 PM)
+ Understanding of SCIF operations and security requirements
**Desired Skills and Competencies:**
+ Additional technical certifications
+ COMSEC experience
+ Prior government help desk experience
+ Experience with classified systems
+ Knowledge of CAC/PIV card systems
+ Familiarity with government IT processes
+ Previous SCIF security management experience
+ Asset management system experience
+ Bilingual capabilities
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ _._
**_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Proposal Positions**
**Pay Type** **Hourly**

Requisition Number: 25340
Required Travel: 0 - 10%
Employment Type: Full Time/Hourly/Non-Exempt
Anticipated Salary Range: $40,562.00 - $65,000.00
Security Clearance: TS/SCI
Level of Experience: Mid
This opportunity resides with Warfare Systems (WS), a business group within HII's Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems.
HII works within our nation's intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners.
Meet HII's Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies, click here for a short video: Mission Technologies division is dedicated to delivering cutting-edge solutions that advance national security and defense objectives. This position is part of our Cyber and Intelligence division, which plays a critical role in supporting Enterprise-Level Security and Modernization efforts across IT infrastructure, cybersecurity, physical facilities, and personnel operations. The selected candidate will contribute to a high-impact government program focused on enhancing and securing mission-critical systems and environments. The program is scheduled to launch in early 2026 and due to the classified nature of the mission and the sensitivity of the operational environment, an active TS/SCI security clearance will be required.
What You Will Do
+ Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
+ Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
+ May route calls to product line specialists.
+ Maintains and updates records and tracking databases.
+ Alerts management to recurring problems and patterns of problems.
What We Are Looking For: Minimum Qualifications
+ AA or other 2 year technical degree in related discipline and 1 year related experience. HS + 3 years related experience may be substituted for AA degree.
+ Active TS/SCI government security clearance required to star
Preferred: Bonus Points For
+ Relevant industry certifications (as applicable)
+ Prior experience in defense, aerospace, or government contracting
+ Proficiency with specialized tools or software aligned to the role
+ Demonstrated ability to work collaboratively in multidisciplinary teams
The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.
Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance?
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call for assistance. Press #3 for HII Mission Technologies.

**Req ID:** RQ
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph
**Public Trust/Other Required:** None
**Job Family:** Technical Support Services
**Skills:**
Computer Literacy,Information Technology (IT),Peripheral Devices,Troubleshooting
**Experience:**
5 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
Transform technology into opportunity as a Help Desk Specialist II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Specialist II you will help ensure today is safe and tomorrow is smarter. The Specialist provides support to end users on a variety of issues; identified, researches, and resolves technical problems. The Specialist will respond to telephone calls, email, and personnel requests for technical support while documenting, tracking, and monitoring the program to ensure a timely resolution.
HOW A HELP DESK SPECIALIST II WILL MAKE AN IMPACT
+ Software installation and support of commercial software and related upgrades
+ Update solutions database with applicable resolutions
+ Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
+ Monitors and enforces all IT policies and procedures
+ Assist with setting up new users in IDAM and multiple level security LDAP profiles
+ Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
+ Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems
WHAT YOU'LL NEED TO SUCCEED:
**Experience**
+ 5+ years of experience in information technology or a related field
+ SAP experience **required**
**Education**
+ Bachelor's degree in Computer Science, Information Technology OR Associate's degree in a related area + 2 years' experience OR equivalent experience preferred
**Certification**
+ IAT Level 2 - within 6 months of hire (Security+CE, CCNA-Security, etc.)
**Security Clearance**
+ TS/SCI with willingness to submit to a CI polygraph
+ Eligibility for access to SAP Information
GDIT IS YOUR PLACE:
+ 401K with company match
+ Comprehensive health and wellness packages
+ Internal mobility team dedicated to helping you own your career
+ Professional growth opportunities including paid education and certifications
+ Cutting-edge technology you can learn from
+ Rest and recharge with paid vacation and holidays
The likely hourly rate for this position is between $77,010.00 - $104,190.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans

**Req ID:** 38133
**Summary**
**Intermediate Help Desk Specialist**
**Springfield, VA**
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.
Chenega Agile Real-Time Solutions (CARS) is seeking an **Intermediate Help Desk Specialist** to provide superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA.
**Responsibilities**
+ Assist in providing technical assistance and support related to computer systems, hardware, or software
+ Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
+ Respond to email or chat messages for customers seeking help.
+ Walk customers through the problem-solving process.
+ Run diagnostic programs to resolve problems.
+ Follow up with customers to ensure issue(s) were resolved.
+ Gain feedback from customers about system usage.
+ Run reports to determine malfunctions that continue to occur.
+ Create a ticket in the approved incident management system for all support calls received or route user support calls to the appropriate IT Help Desk.
+ Utilize Attempt First Call Resolution (FCR) for all requests received.
+ Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
+ Other duties as assigned.
**Qualifications**
+ Bachelor's degree and 4+ years relevant experience OR
+ Associate degree and 6+ years relevant experience OR
+ High school diploma or GED equivalent and 8+ years relevant experience
+ Operational experience with ServiceNow
+ Experience in the Intelligence Community
+ Ability to obtain DoD 8140 (formerly -M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire
+ TS/SCI clearance
**Knowledge, Skills, and Abilities:**
+ Ability to obtain CI Poly Clearance
+ Ability to work Shift hours. Shift will be identified upon hire
+ Ability to work nights and weekends as needed
+ Ability to work independently and yet be effective within a team setting
+ Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
+ Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
+ Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
+ Excellent skills in Microsoft Word, Excel, and other Office applications
+ Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.
+ Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
+ Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
**How you'll grow**
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
**Benefits**
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
**Chenega MIOS's culture**
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
**Corporate citizenship**
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- from your Talent Acquisition Team**
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - - - - Agile Real Time Solutions, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program

**Help Desk Lead - Senior**
**Category:** Service Desk / End User Services
**Main location:** United States, Virginia, Arlington
**Position ID:** J
**Employment Type:** Full Time
**Position Description:**
CGI Federal has an exciting opportunity for a Helpdesk Lead within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.
The Helpdesk Lead manages and oversees the daily operations of a help desk team, ensuring efficient and effective technical support. This role involves troubleshooting escalated issues, mentoring team members, implementing processes, and maintaining service levels. The Lead acts as a point of contact for complex issues, manages ticket workflows, and contributes to the overall success of the help desk team and the organization.
CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission.
This position is located in Arlington, VA.
**Your future duties and responsibilities:**
- Team Leadership:
o Oversee the daily activities of the help desk team, providing guidance, support, and direction.
o Set schedules, manage workloads, and ensure adequate coverage for service delivery.
o Mentor and train junior staff members, fostering their technical and professional development.
o Evaluate individual and team performance, identifying areas for improvement.
o Foster a positive and collaborative team environment.
- Technical Support:
o Troubleshoot and resolve complex technical issues, acting as a point of escalation.
o Develop and implement effective troubleshooting strategies and best practices.
o Ensure accurate and timely documentation of issues and resolutions.
o Collaborate with other IT teams to resolve complex problems.
- Process Management:
o Develop, refine, and implement help desk policies, procedures, and workflows.
o Monitor and analyze help desk performance metrics, identifying areas for improvement.
o Manage ticket assignments, escalations, and resolution processes.
o Maintain and update onboarding documentation and processes for new hires.
- Communication and Collaboration:
o Communicate effectively with team members, users, and other IT teams.
o Provide clear and concise technical explanations to non-technical users.
o Collaborate with other teams to implement solutions and improvements.
- Other:
o Ensure compliance with service level agreements (SLAs).
o Evaluate and recommend new tools and technologies to improve support services.
o Manage vendor relationships for software and hardware support.
**Required qualifications to be successful in this role:**
- Education and/or Experience: Bachelor's degree and/or 5 to 8 years of experience
- Security Clearance: Must possess the ability to obtain and maintain a TS/SCI clearance with polygraph. Candidates with an active TS/SCI and polygraph are highly desirable.
- Strong Communication and Collaboration Skills: Ability to effectively communicate with technical and non-technical stakeholders.
- Problem-Solving and Analytical Skills: Ability to identify and resolve complex security issues.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $78,400.00 - $173,500.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and Well-being programs
#CGIFederalJob
#79570
#ClearanceJobs
#CGIintelligencecareers
#MARSCareers
**Skills:**
+ Help Desk/IT Services
+ Information Management
+ Leadership
**What you can expect from us:**
**Together, as owners, let's turn meaningful insights into action.**
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because.
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.**
We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in Washington, DC. This is a hybrid opportunity, extended shifts required for 80 hours per two-week coverage - Onsite in downtown Washington, DC three (3) days per week; Monday through Friday. _This position is for a Future New Business Opportunity._
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
We are looking for qualified, experienced and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer to support a potential future business opportunity located in Washington, DC. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401k with company matching, flexible spending accounts, paid holidays, paid time off, and more. The ideal Tier 1 Help Desk Engineer will:
+ Provide frontline Tier I support service requests via ServiceNow ticketing, system, email, phone, and in-person interactions
+ Efficiently document and manage all service requests using the Service Desk ticketing system
+ Deliver clear, effective communication to ensure successful resolution of customer issues
+ Compile and report regular updates to operations management on common problems, suggesting potential long-term solutions
+ Accurately triage and escalate complex IT issues to appropriate Tier II, Tier III, and management levels
+ Required to work onsite in downtown Washington, DC three (3) days per week.
+ Be a part of a shift team schedule with shifts falling between, 0600 - 1800 Hours
+ Provide occasional on call/special event support
+ Travel between client sites as needed
**Required Qualifications, Experience, Skills & Abilities:**
+ US Citizenship is required and pass Criminal Background Check
+ Must be willing to obtain industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), or equivalent within 45 days of start
+ Experience in customer service and IT support principles and methods
+ Proficiency with Microsoft Windows 11, Microsoft Office, and Exchange/Outlook
+ Ability to troubleshoot basic computer issues (desktop, laptop, tablet) and triage service requests
+ Strong verbal and written communication skills for interacting with customers, peers, technical staff, and government personnel
+ Capability to provide both formal and informal training to customers
+ Ability to work in a fast-paced environment, providing continuous support and critical operations monitoring
**Preferred Qualifications**
+ 0-3 years of experience in a similar IT support role
+ Experience with help desk ticketing systems, preferably ServiceNow
+ Jira/Confluence knowledge a plus
+ Knowledge of IT service management best practices
+ Ability to identify and propose process improvements
**Security Requirement:**
+ This position requires a Criminal background check.
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ _._
**_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Proposal Positions**
**Pay Type** **Hourly**

**Help Desk Senior Specialist II**
Location **Washington, DC**
# of openings **1**
Salary Range (Min-Max) **00**
**We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.**
**Technology is our Passion. People are our Purpose.**
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Help Desk Specialist II** for a Full-Time position.
**Job Summary:**
The Service Desk Specialist must possess and apply expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet contract Service Level Agreements (SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) and Knowledge Base Articles (KBAs), but may also be called to perform additional activities, developing methodology and presenting solutions to problems. Must contribute to deliverables and performance metrics where applicable. ü The Tier II support is involved in resolving complex issues, however, under situations requiring increased workforce at Tier I, such as surges in high call volume, Tier II resource may be partially or fully diverted to Tier I support
**Essential Functions:**
+ Provide onsite desk-side and remote technical support. The onsite support may require local travel
+ Intercept and manage customer IT service requests via telephone, fax, e-mail, or walk-in
+ Log a service ticket for every customer interaction regardless of the mode of communication (email, phone, fax, or walk-in)
+ Provide infrastructure monitoring and critical events management support for MEMC. Proactively identify and escalate issues within WMATA's environments using existing processes and suite of enterprise monitoring tools within MEMC. Tier II resources supporting this function must have a strong understanding of all layers of the OSI model, network devices and enterprise monitoring tools. Strong server and data communications background is a must
+ Troubleshoot and triage service requests face to face and/or via remote access
+ Resolve service tickets or escalate to other support entities as needed and within SLA parameters.
+ Support WMATA's PC Refresh Program. The program includes but is not limited to: replacing old computers with new computers provided by WMATA; migrating data and settings from old computers to new computers; scheduling appointments with respective customers; performing surveys for quality assurance purposes and other administrative duties as needed
+ Support computer and peripheral moves for customers moving offices or cubicles to new location
+ Provide special services that include on-site moves, Endpoint hardware set up and support, and projector support and installation, site and station manager kiosk support
+ Perform endpoint device imaging
+ Responds and diagnoses problems through discussion with users and hands on assistance
+ Provides on-site support to end users on a variety of issues
+ Identifies, researches, and resolves technical problems.
+ Responds to tickets assigned by Tier 1.
+ Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds SLAs.
+ Documents, tracks, and monitor tickets to ensure a timely resolution.
+ Provides second-tier support to users' applications or hardware issues.
+ Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
+ Simulates or recreates user problems to resolve operating difficulties.
+ Recommend systems modifications to reduce user problems.
+ Performs Moves, Adds and Changes (MAC)
+ Travel is required, up to 50%. Selectees may be required to drive their personal vehicle to various nearby government locations (up to four hours away), to provide on-site support. Travel will be reimbursed
**Education/Certification**
+ Required: (or can obtain within 60 days of hire) Microsoft Office Specialist certification for Office 2007 or later.
+ Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification.
+ Knowledge Requirements:
+ Microsoft network or enterprise support
+ Active Directory
+ Microsoft Office 2010
+ Office 2013
+ Office 365
+ Blackberry
+ MaaS360
+ NetIQ Directory Resource Administrator (DRA)
+ Systems Center Configuration Manager (SCCM)
+ Cisco AnyConnect
+ Citrix XenDesktop
+ Junos Pulse
+ NetScreen VPN
+ BMC Remedy 7.5 or 8.1 employing Incident Management (IM), Knowledge Repository (KR), Service Request (SR), Problem Management (PM), and Service Level (SL) modules
**Experience:**
At least 2 years of current experience in participating in a desk-side support environment
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!**
**Our Profile:**
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More ( is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More ( about our Benefits and Culture!
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