37 Lp Virtual jobs in Goulds

Maximus is seeking a Business Analyst Subject Matter Expert to support and develop business requirements for our IRS contract. Anticipated hours are approximately 20 per week.

Essential Duties and Responsibilities:

- Responsible for leading the collaboration between the business stakeholders and the systems analysis teams for systems implementation and software development projects.

- Work with the business stakeholders on the overall vision of the product, functions, and features of an application.

- Work with the business stakeholders during the business requirement review with the development team and ensure that anomalies are documented and addressed.

- Define system process flows and maintain the definition and updates to the system level process flows and requirements.

- Work with the business stakeholder and the development team to ensure there is a clear understanding of how the present and future business needs may impact the existing solution(s).

- Responsible for the definition and review of the functional and non-functional requirements to ensure the solution meets the business requirements. Lead project peer reviews to ensure that requirements development methodologies are followed and the artifact content supports the scoped business and system requirement changes.

- Work with the project leads during the planning and prioritizing of release scope, ensuring that business priorities are addressed.

- Lead and participate in the review, edit and change management of the business and systems requirements artifacts ensuring that the solution stays on course as it transitions through project milestones.

- Active participation during the design phase to ensure that the system solutions are represented by the design specifications. Conduct initial review of test scenarios. Work with the project team to clarify use cases and/or requirements and acceptance criteria.

- Actively collaborate with the project team to ensure that user manuals, release notes and end-user training materials support the business requirements.

- Responsible for accurate requirements traceability between the business and systems requirements and the software solution throughout the release cycle.

- Responsible for active team participation in project peer reviews to ensure that test scenarios support the scoped changes. Maintenance of requirements documents based on peer reviews and scope changes.

- Responsible for mentoring of other analysts in data analysis, requirements process and flow, requirements gathering and project details.

- Work with the business stakeholders during issue triage sessions to evaluate against existing requirements and determine outcome and priority.

- Update JIRA with triage results.

- Perform production support activities as necessary, as first line of monitoring jobs and researching failure.

- Assist with production support by helping the project team troubleshoot issues.

- Responsible for proactive risk and issue identification, communication and tracking.

- Responsible for accurate estimates and actual hours based on the project procedures, and adhering to the MAXIMUS standards and procedures.

Job-Specific Essential Duties and Responsibilities:

- Support the design or modification of business systems or IT systems

- Development Business requirements with the business areas or other Subject Matter Experts.

- Interact with the business stakeholders and subject matter experts in order to understand and develop business solutions

- Gather, document, and analyze business needs and technical requirements

- Document process flows

- Review and create system documentation and user manuals

- Ensure and review that the business/technical requirements are understood and translated to system design and procurement requirements are consistent with frameworks/standards

- Propose solutions to business problems and, as needed, design technical solutions

- Document the functional and, sometimes, technical design of the system

- Interact with system architects and developers to ensure system is properly implemented

- Review test cases against the developed code

- Create functional documentation based on the customer requirements

Job-Specific Minimum Requirements: (required skills that align with contract LCAT, verifiable, and measurable)

- Experience in soliciting and documenting requirements, technical writing and document preparation, and creating and utilizing test cases

- Demonstrated success in client support

- At least ten (10) years direct experience on IRS Tax processing systems including Tax Payer Services

- Expertise in Corporate and individual Alternative Minimum Tax

- Direct experience with IDRS and developing IAT tools

- Extensive business experience with Individual and Business Master Files

- Experience working under Agile software development methodologies

- Self-starter that does not require extensive guidance

- Proactive communication skills with multi-site located team

- Understanding of business modeling and technical requirements identification processes

- Demonstrated problem-solving and structured analysis skills

- Proficient in presentation and facilitation skills

- Demonstrated ability to create process models, specifications, diagrams, and charts to provide direction to system programmers

- Ability to communicate process changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other employees so that issues and solutions are understood

- An active (or inactive) moderate level MBI

- To maintain MBI, candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for at least three (3) years, and Federal Tax compliant

Minimum Requirements

- Bachelor's degree from an accredited college or university required.
- 10-12 years of related experience required.

- At least 10 years of Software Development Life Cycle (SDLC) experience (Waterfall, Agile).

- At least 10 years of Systems Analysis activities.

- At least 10 years of experience with requirements gathering and requirements management.

- Data Analysis, Data Mapping, SQL.

- Experience with Business and Systems Process Flow utilities.

- The ability to work independently.

- Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information.

- Listening skills, to understand what people say and to detect what they might be hesitant to say.

- Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.

- Observational skills, to validate data obtained via other techniques and expose new areas for elicitation.

- Writing skills, to communicate information effectively to customers, marketing, managers, and technical staff.

- Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, product management, and engineering).

- Ability to perform comfortably.

- High degree of confidence and ability to influence others through strong communication skills.

- 25% travel required.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

93.75

Maximum Salary

$

103.80

Compensation: 100% Commission (1099) – Average First-Year Earnings: $67,500

Location: Fully Remote – Work From Home

About the Opportunity

We are looking for ambitious, coachable individuals to join our team as Insurance Sales Representatives. This is a remote, work-from-home role offering flexible hours and the chance to grow a long-term career in the insurance industry. If you are motivated, tech-savvy, and eager to learn, this could be the perfect opportunity for you.

No insurance experience is required—training is provided—but success comes to those who are disciplined, self-starters, and willing to follow a proven system.

Responsibilities

Requirements

What You Need

What We Offer

We are seeking motivated, detail-oriented individuals in Hialeah, Florida to join our remote team. This entry-level role includes full training for qualified candidates. Responsibilities may include at-home computer data entry, participating in online market research (such as surveys, product testing, or focus groups), assisting with data analysis, and providing feedback to help companies improve their products and services.

This flexible position offers part-time or full-time hours, allowing you to work from home while contributing to projects across multiple industries, including healthcare, technology, education, and consumer products.

Hialeah is a vibrant city located in Miami-Dade County , known for its rich cultural diversity, lively community, and strong local economy . The city is celebrated for its thriving small businesses, authentic restaurants, and community events that reflect its multicultural heritage.

Residents enjoy access to parks, recreational facilities, and a variety of cultural experiences, from local festivals to arts and music events. Hialeah combines urban convenience with a welcoming, close-knit community atmosphere, making it an ideal location for remote professionals seeking both connectivity and a comfortable lifestyle.

Top Level Promotions partners with leading global brands to provide actionable market research and insights. We are expanding our remote team and are looking for individuals who can contribute meaningful perspectives while working independently from home.

Administration

Aerospace & Aviation

Amazon and Online Retail

Automotive Design & Manufacturing

Beverage & Food Service

Computers & Information Technology

Customer Service & Data Analytics

Education & Training

Film and Media Production

Healthcare & Home Care

Manufacturing & Machinery

Marketing & Research Design

Outdoor Gear & Lifestyle Products

Pet Supplies & Consumer Goods

Travel & Tourism

Toys & Consumer Trends

High-speed internet and a reliable computer with camera and microphone.

Quiet, designated workspace at home.

Ability to handle confidential information responsibly.

Strong written and verbal communication.

Organized and capable of managing time independently.

Detail-oriented and accurate.

Basic computer proficiency (email, spreadsheets, data input).

Self-motivated and comfortable working autonomously.

Fully remote – no commuting required.

Paid training provided; no prior experience necessary.

Flexible scheduling, part-time or full-time.

Participate in group or independent projects.

Opportunities for growth based on contribution and engagement.

$18.50 – $36.00 per hour , depending on experience and project involvement.

This is an introductory position , and comprehensive training is provided for all successful candidates.

Maximus is looking for customer service representatives in and around the Jacksonville, FL area. The role - provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). May support multiple Federal government agencies on critical programs.

Must reside within a 75 radius of the Jacksonville, FL area. This position is fully remote; however, you must be able to go onsite to pick up equipment at the Maximus Jacksonville, FL location.

This position will require a favorable Federal suitability clearance post-hire as mandated by the client.

*Position is contingent upon contract award*

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Experience in a call center environment highly preferred

- Must Be a US Citizen

- This position requires all work to be performed within the Continental US. Must currently live in and have permanent residence within the Continental US.

- Must be able to successfully obtain a favorable Federal suitability clearance post-hire as mandated by the client.

- Must be able to pick up equipment at the Maximus Jacksonville, FL Location.

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

16.00

Maximum Salary

$

16.00

Maximus is looking for customer service representatives in and around the Pharr Texas/Brownsville TX areas. The role - provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). May support multiple Federal government agencies on critical programs

Must reside within a 75 radius of the Brownsville or Pharr Texas area.

This position is fully remote; however, you must be able to go onsite to the Maximus Pharr Texas location to pick up equipment.

This position will require a favorable Federal suitability clearance post-hire as mandated by the client.

*Position is contingent upon contract award*

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Experience in a call center environment highly preferred

- Must Be a US Citizen

- This position requires all work to be performed within the Continental US. Must currently live in and have permanent residence within the Continental US.

- Must be able to successfully obtain a favorable Federal suitability clearance post-hire as mandated by the client.

- Must be able to pick up equipment at the Maximus Pharr, TX Location.

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

16.00

Maximum Salary

$

16.00

Build your U.S. practice on a platform that lets you keep more, grow faster, and say yes to clients.

A global law platform is seeking entrepreneurial lateral partners to expand its U.S. presence across a range of practice areas. This opportunity is presented by MNF Global legal search firm, a national recruiting firm with 18 years of experience placing partners.

This is an exciting time to join a rapidly expanding international firm that is actively building out its U.S. platform. With attorneys worldwide, the firm is extending its presence in the U.S. while maintaining flexibility in office location. Partners entering at this stage have the opportunity to influence how the U.S. practice develops, capture significantly higher take-home compensation, and leverage a strong global referral network.

Corporate/Transactional – Venture Capital, M&A, Emerging Companies, Private Equity, Capital Markets

Employment & Labor – including Executive Compensation and Employee Benefits/ERISA

Intellectual Property – prosecution, litigation, licensing, and technology transactions

Litigation & Investigations – commercial litigation, arbitration, white collar, class actions

Real Estate & Finance – real estate transactions, project finance, restructuring/bankruptcy

Tax & Wealth Management – tax planning, trusts & estates, family wealth management

Regulatory & Specialized – healthcare, privacy/cyber, government contracts

Economics that reward growth – transparent splits that increase as collections rise, with strong incentives for cross-selling.

Collaborative business-unit model – practices work together across regions, creating immediate global work-sharing opportunities.

Global referrals – access to colleagues across Europe, Asia, and Africa generates consistent cross-border opportunities.

Practice autonomy – freedom to set billing rates and manage your clients without traditional firm restrictions.

Scalable support – marketing, administrative, and infrastructure resources available without burdensome overhead.

Portable book of business $500K – $MM+ .

Demonstrated client development and interest in leveraging global opportunities.

Entrepreneurial, collaborative mindset with appetite to contribute to U.S. expansion.

Partners joining this platform are positioned to:

Step into leadership roles and help shape the U.S. strategy.

Expand practices through cross-border referrals and collaboration.

Capture materially higher net compensation compared to traditional law firm models.

Access both flexibility (remote/office options) and infrastructure for domestic and international growth.

Job Order 800

·       Portable book of business $500K - 4MM+

Maximus is looking to fill a Quality Assurance Analyst (QA) position supporting our CDC INFO program. The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.

***Position is a temporary and remote position ***

*** This position you will need to use your own device personal computer or laptop. No Tablets, iPads, and Chromebooks are not permitted. ***

***Must be available to work weekends and holidays as needed. The hours of operation are Monday - Friday 8:00 AM - 8:00 PM EST***

Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Education and Requirements

- Associate's Degree preferred

- At least 3 years of related experience in call center monitoring, quality assurance, and/or customer service

- Knowledge of quality assurance and continuous improvement concepts, procedures, and processes

- Ability to meet call monitoring deadlines and perform with skill and accuracy

- Organizational, teamwork, and customer service skills. Must be able to prioritize and organize work and work successfully in a multi-task environment

- Excellent interpersonal skills

- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards

- Works with Customer Service Supervisors in assisting them in monitoring their team

- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures

- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client

- Participates in calibration sessions with the client and complies with calibration results

- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff

- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures

- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)

*** This position you will need to use your own device personal computer or laptop. No Tablets, iPads, and Chromebooks are not permitted. ***

Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required

- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)

OS for Windows - Windows 10 or Windows 11

OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

Home Office Requirements:

-Hardwired internet (ethernet) connection.

-Internet download speed of 25mbps single upload or higher required (you can test this by going to

-Private work area and adequate power source.

-Video calls may be requested on occasion. Proper background and attire is required.

Minimum Requirements

- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

18.74

Maximum Salary

$

27.71