91 Management jobs in West Yarmouth

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity:

As we continue to expand and transform the primary care experience, we are looking for a Practice Manager (internally known as an Operations Manager) to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As the Operations Manager, you will help lead our people and processes to support growing teams and practices with increased complexity. You are responsible for the operation oversight, compliance and success of up to five locations, including safety, quality, customer experience, budgetary, people development and operations objectives. The Operations Manager will manage the office team, including administrative staff and phlebotomists (Laboratory Service Specialists) and will work in collaboration with clinical leadership to lead the providers, coaching and mentoring the office team to ensure performance objectives are met. You will build positive employee relations and build leadership bench strength within the organization. Reporting to the Senior Operations Manager, the Operations Manager will partner with them to drive performance within your respective practices and the Metropolitan Service Area (MSA) and ensure we are meeting patient and team experience goals.

You are a strong team leader, innovative problem-solver, and critical thinker, with a love for service and a passion for changing healthcare. You are a self-starter who can develop ideas independently, prioritize, adapt quickly to team needs, and strategically align team goals with the organization’s goals to drive results. You are financially savvy, self-aware, and a continual learner who focuses on the big picture and emphasizes developing talent, driving performance and all things people, process and office management. You have a strong commitment to patient safety and high standards of service to deliver on being the earth’s most customer-centric primary care provider. If this sounds like you, we would love to connect. What you’ll work on:

• Build an engaged office team leveraging CICARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other), Active Daily Management, and Lean principles to meet patient and team experience goals
• In collaboration with Clinical Leadership, take ownership of the business, operational, and financial performance within assigned offices. Responsibilities include but are not limited to: recruiting, staffing, ensuring optimal access, and managing lab operations.
• Drive continuous improvement, and organizational metric achievement with key stakeholders and business line leaders. Champion creation of quality initiatives, process change efforts, and other Lean endeavors to enable offices to meet and exceed the operating plan.
• Model the ideal team member experience through excellent on-boarding, training, performance feedback, skills coaching, learning opportunities and engaged career development. Participate in talent management planning activities to ensure team members are in place and ready to take on the next opportunity as we grow.
• In partnership with Clinical Leadership, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health. Educate staff on policies, standard work, reporting guidelines as they relate to quality best practice. Set and clarify requirements and expectations for employees.
• Partner with cross functional teams to drive strategic priorities and growth efforts through idea generation, local support, and MSA implementation (including new office launches). 
• Adhere to cost to serve targets, manage practice expenses, and meet budget expectations. Oversee procurement patterns and expense reporting. Control expenses through intervention and waste reduction.
• Commit to lead change as the organization evolves. Implement change and/or develop new processes as required to provide the ability to better service customers, reduce cost to serve, and improve contribution.
• Perform administrative duties such as managing escalations surfaced by practice staff, intervening for complex cases of service recovery, and overseeing crucial office functions such as task queue management, copay collection, and provider schedule deployment . 
• In partnership with the Senior Operations Manager, manage workflow by effectively delegating daily operational responsibilities and ensuring accountability and performance of the practice level leadership team.

These responsibilities are intended to describe the general nature and level of work being performed by team members assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by team members in this classification. Other job related duties may be assigned by management.

What you’ll need:

• 3+ years relevant experience managing high-performing customer service or patient facing teams
• At least 1 year of experience managing teams in multiple locations or departments, or at least 1 year of experience managing large teams (10+ employees)
• Strong written and verbal communication skills, with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize 
• Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture
• Experience developing talent through mentorship and coaching, consistent feedback, goal setting, monitoring performance metrics, performance management, and ensuring accountability
• Proven track record of leading successful change management and process improvement efforts
• Analytical thinking, attention to detail, ability to influence others, and exceptional organizational skills
• Experience in healthcare, particularly in collaboration with clinicians, is highly desirable

This is a full-time role based in-person with our team and patients at our Hyannis, MA office.

One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today

• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, your friends and family
• Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

In addition to the comprehensive benefits package outlined above, practicing clinicians also receive

• Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
• UpToDate Subscription - An evidence-based clinical research tool
• Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
• Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
• Discounted rate to attend One Medical’s Annual REAL primary care conference

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity:

As we continue to expand and transform the primary care experience, we are looking for a Practice Manager (internally known as an Operations Manager) to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As the Operations Manager, you will help lead our people and processes to support growing teams and practices with increased complexity. You are responsible for the operation oversight, compliance and success of up to five locations, including safety, quality, customer experience, budgetary, people development and operations objectives. The Operations Manager will manage the office team, including administrative staff and phlebotomists (Laboratory Service Specialists) and will work in collaboration with clinical leadership to lead the providers, coaching and mentoring the office team to ensure performance objectives are met. You will build positive employee relations and build leadership bench strength within the organization. Reporting to the Senior Operations Manager, the Operations Manager will partner with them to drive performance within your respective practices and the Metropolitan Service Area (MSA) and ensure we are meeting patient and team experience goals.

You are a strong team leader, innovative problem-solver, and critical thinker, with a love for service and a passion for changing healthcare. You are a self-starter who can develop ideas independently, prioritize, adapt quickly to team needs, and strategically align team goals with the organization’s goals to drive results. You are financially savvy, self-aware, and a continual learner who focuses on the big picture and emphasizes developing talent, driving performance and all things people, process and office management. You have a strong commitment to patient safety and high standards of service to deliver on being the earth’s most customer-centric primary care provider. If this sounds like you, we would love to connect. What you’ll work on:

• Build an engaged office team leveraging CICARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other), Active Daily Management, and Lean principles to meet patient and team experience goals
• In collaboration with Clinical Leadership, take ownership of the business, operational, and financial performance within assigned offices. Responsibilities include but are not limited to: recruiting, staffing, ensuring optimal access, and managing lab operations.
• Drive continuous improvement, and organizational metric achievement with key stakeholders and business line leaders. Champion creation of quality initiatives, process change efforts, and other Lean endeavors to enable offices to meet and exceed the operating plan.
• Model the ideal team member experience through excellent on-boarding, training, performance feedback, skills coaching, learning opportunities and engaged career development. Participate in talent management planning activities to ensure team members are in place and ready to take on the next opportunity as we grow.
• In partnership with Clinical Leadership, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health. Educate staff on policies, standard work, reporting guidelines as they relate to quality best practice. Set and clarify requirements and expectations for employees.
• Partner with cross functional teams to drive strategic priorities and growth efforts through idea generation, local support, and MSA implementation (including new office launches). 
• Adhere to cost to serve targets, manage practice expenses, and meet budget expectations. Oversee procurement patterns and expense reporting. Control expenses through intervention and waste reduction.
• Commit to lead change as the organization evolves. Implement change and/or develop new processes as required to provide the ability to better service customers, reduce cost to serve, and improve contribution.
• Perform administrative duties such as managing escalations surfaced by practice staff, intervening for complex cases of service recovery, and overseeing crucial office functions such as task queue management, copay collection, and provider schedule deployment . 
• In partnership with the Senior Operations Manager, manage workflow by effectively delegating daily operational responsibilities and ensuring accountability and performance of the practice level leadership team.

These responsibilities are intended to describe the general nature and level of work being performed by team members assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by team members in this classification. Other job related duties may be assigned by management.

What you’ll need:

• 3+ years relevant experience managing high-performing customer service or patient facing teams
• At least 1 year of experience managing teams in multiple locations or departments, or at least 1 year of experience managing large teams (10+ employees)
• Strong written and verbal communication skills, with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize 
• Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture
• Experience developing talent through mentorship and coaching, consistent feedback, goal setting, monitoring performance metrics, performance management, and ensuring accountability
• Proven track record of leading successful change management and process improvement efforts
• Analytical thinking, attention to detail, ability to influence others, and exceptional organizational skills
• Experience in healthcare, particularly in collaboration with clinicians, is highly desirable

This is a full-time role based in-person with our team and patients at our Hyannis, MA office.

One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today

• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, your friends and family
• Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

In addition to the comprehensive benefits package outlined above, practicing clinicians also receive

• Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
• UpToDate Subscription - An evidence-based clinical research tool
• Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
• Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
• Discounted rate to attend One Medical’s Annual REAL primary care conference

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

New: Part-Time Opportunity - Cape Cod Massachusetts
Seeking Candidates Trained in Internal Medicine or Family Medicine.
This is a Part-Time Opportunity (1 DAY/WEEK) for Non-Interventional Pain Management
OPTION to utilize the facility to also practice Primary Care on other weekdays
Free-Standing Pain Management Facility
Office Visits only, No Call/No Weekends
Clinic is open M-F (9am - 5pm), very flexible in regards to days/hours
Seeking candidates interested in Non-Interventional Pain Management
"Candidate will provide patient assessment, diagnosis,
health status, interpretations of diagnostic procedures,
development and implementation of patient treatment plans
with health problems that are acute, self-limited or chronic
and stable, patient education, follow-up care, and patient
medication management."
Competitive Compensation (to be discussed/negotiable) is offered!
Plus Medical Director Compensation offered too.
NO Administrative work or Overhead!

New: Part-Time Opportunity - Cape Cod Massachusetts
Seeking Candidates Trained in Internal Medicine or Family Medicine.
This is a Part-Time Opportunity (1 DAY/WEEK) for Non-Interventional Pain Management
OPTION to utilize the facility to also practice Primary Care on other weekdays
Free-Standing Pain Management Facility
Office Visits only, No Call/No Weekends
Clinic is open M-F (9am - 5pm), very flexible in regards to days/hours
Seeking candidates interested in Non-Interventional Pain Management
"Candidate will provide patient assessment, diagnosis,
health status, interpretations of diagnostic procedures,
development and implementation of patient treatment plans
with health problems that are acute, self-limited or chronic
and stable, patient education, follow-up care, and patient
medication management."
Competitive Compensation (to be discussed/negotiable) is offered!
Plus Medical Director Compensation offered too.
NO Administrative work or Overhead!

• Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
• Ensure departments meet or exceed sales and profit targets
• Maintain high standards of sanitation and safety, ensuring compliance with all regulations
• Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department

• Direct, oversee, and evaluate the training completion of all Customer Service department team members
• Monitor and evaluate associate performance and ensure associates have development plans to support professional growth
• Foster a culture of diversity and inclusion within the team
• Engage and retain associates by fostering a positive work environment

• Manage labor relations to ensure compliance with company policies and labor laws
• Address and resolve employee issues and grievances in a timely and effective manner

• Cultivate a culture of excellence in customer service, providing best-in-class service
• Ensure customers experience a well-stocked store with the freshest product offerings
• Support team members in their training to consistently deliver exceptional customer service

• Monitor and analyze key performance metrics related to customer service and sales
• Identify opportunities for process optimization and implement solutions to enhance operational performance
• Manage departmental budgets, expenses, and financial targets to achieve profitability goals

• Ensure all departments comply with company policies and regulatory requirements
• Conduct regular safety audits and training sessions
• Maintain a clean and safe working environment for all associates

• Actively engage with the local community to understand their needs
• Develop and maintain positive relationships with community organizations, schools, and other stakeholders
• Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact

• 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office
• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
• Highly motivated, results-oriented, and a self-starter with a proven track record of success
• Strong ability to influence and communicate effectively across different functions
• Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously
• Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals
• Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders
• High level of customer service skills, with a genuine passion for exceeding customer expectations
• Creative and strategic thinking abilities to drive innovation and continuous improvement
• Effective organizational and time management skills to ensure efficient operations
• Ability to work flexible hours, including weekends and holidays

• Culture committed to celebrating diverse backgrounds and experiences
• Comprehensive benefits
• Opportunities for professional development and career growth
• Associate discounts
• Team of associates dedicated to serving our local customers and supporting our communities