227 Northwell Health jobs in New Hyde Park

Description

The RoleFollows warehouse manager’s assignments for delivering food, beverage, and other products throughout the venue in a timely manner. Delivers stock to all concessions stands, portables, and commissaries. Shows flexibility in rotating assignments. Help keep assigned areas clean and organized.Company Overview:Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.Responsibilities:Follows warehouse manager’s assignments for delivering food, beverage, and other products throughout the venue in a timely manner. Delivers stock to all concessions stands, portables, and commissaries. Shows flexibility in rotating assignments. Help keep assigned areas clean and organized.• Report directly to a Warehouse Supervisor.• Assist in receiving and storing Center deliveries.• Maintain cleanliness of warehouse and dock area.• Restock stands with food and beverage products.• Inspect stands for deficiencies and take appropriate corrective action.• Assist with moving any equipment as required for stadium events.• General housekeeping and cleaning as needed around the Concessions areas.Qualifications:• High school degree. • Ability to promote and participate in a team environment. • Ability to understand written and oral direction and to communicate same with others. • Requires occasional lifting of up to 50 pounds in weight (boxes). • Hours are often extended or irregular to include nights, weekends and holidays.Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

$18.00 per hourLegends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Qualifications

Skills

Preferred

• Communication: Expert

Education

Preferred

• High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

The Department of Cardiology at Northwell Health is seeking a highly qualified and experienced Chief of Cardiology to lead cardiology services at Glen Cove Hospital, including ambulatory cardiology, inpatient consultation service, and hospital-based cardiovascular imaging. The ideal candidate is board-certified in cardiovascular diseases with proficiency in various non-invasive imaging modalities and a passion for patient care, program building, and leadership.

Glen Cove Hospital is a 265-bed community hospital with nationally acclaimed doctors who deliver complex, specialized services. We complement our care with a significant emphasis on outpatient, community-based, and home-based services. We are a Magnet-designated hospital, the coveted designation that recognizes nursing excellence.

To make the transition as smooth as possible, you will have partners who have a wealth of experience in all the specialty areas of cardiology. Moreover, you will have access to the expertise of largest health system in the New York area.

Northwell Health is New York States largest health care provider and private employer, with 21 hospitals, 850+ outpatient facilities, and more than 16,600 affiliated physicians. We care for over two million people annually in the New York metro area, and beyond, thanks to philanthropic support from our communities. Our 80,000 employees 18,900 nurses and 4,900 employed doctors, including members of Northwell Health Physician Partners are working to change health care for the better. The Department of Cardiology across Northwell Health employs >300 cardiologists and 67 cardiology trainees. We provide every aspect of clinical care, from prevention to intervention to transplantation. We are academic and national society leaders making breakthroughs at the Feinstein Institutes for Medical Research and bringing important clinical trials to our patients and communities. We are committed to training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and across all of our GME training sites.

Northwell Health offers a competitive salary and benefits package. In addition, an academic appointment with The Zucker School of Medicine at Hofstra/Northwell is commensurate with credentials and experience. Physicians are employed as members of Northwell Physician Partners, the fifth largest medical group in the country.

Cover letter, with CV, should be addressed to:

Jeffrey Kuvin, MD

Chair, Department of Cardiology, Northwell Health

For further details or to apply, please e-mail the Office of Physician Recruitment at:

or visit our webpage:

EOE M/F/D/

Northwell Health Physician Partners

Legends Hospitality Team Member

The Role: Communicate orders and information between the front of house and back of house while making sure that food is cooked in correct order, efficiently and presented correctly to guest.

Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities

Communicate orders and information between the front of house and back of house while making sure that food is cooked in correct order, efficiently and presented correctly to guest.

• Follows assignments for opening and closing procedures and food preparation.
• Ensures that proper food temperatures are maintained, and items are accurately delivered.
• Responsible for safety standards, neatness and sanitation of work areas.
• Maintain cleanliness of kitchen including shelves, walls, floors and drains.
• Participates as a team player with specific responsibilities as related to preparation, excellent service and delivery of product.
• Handles and cleans kitchen equipment carefully and safely to prevent damage or injury.
• Adhere to company guidelines for appearance and uniform standards.
• Other duties as assigned
• Leads the food runners and coordinates accurate delivery of orders.

Qualifications

Great organizational skills; Leadership skills; Strong time management skills; Strong interpersonal skills; Can manage people and resources to get projects completed; Has a strong ability to multi-task and keep order; Ability to work independently and/or in a team environment; Strong verbal and written communication skills; High school diploma or equivalent. Culinary training preferred; Must have two (2) to three (3) years working in a fast paced high-end club, or restaurant; Must be able to work extended hours due to business requirements including late nights, weekends and holidays; Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms; Ability to lift and/or move up to 25 pounds; Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

$16.50 - $18 per hour Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Description

The RoleCommunicate orders and information between the front of house and back of house while making sure that food is cooked in correct order, efficiently and presented correctly to guest. Company Overview:Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.Responsibilities Communicate orders and information between the front of house and back of house while making sure that food is cooked in correct order, efficiently and presented correctly to guest. • Follows assignments for opening and closing procedures and food preparation.• Ensures that proper food temperatures are maintained, and items are accurately delivered.• Responsible for safety standards, neatness and sanitation of work areas.• Maintain cleanliness of kitchen including shelves, walls, floors and drains. • Participates as a team player with specific responsibilities as related to preparation, excellent service and delivery of product.• Handles and cleans kitchen equipment carefully and safely to prevent damage or injury.• Adhere to company guidelines for appearance and uniform standards.• Other duties as assigned• Leads the food runners and coordinates accurate delivery of orders. Qualifications• Great organizational skills • Leadership skills • Strong time management skills• Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships• Responds quickly and effectively to changing trends and circumstances; embraces change and adapts; learns from past mistakes and adjusts accordingly• Can manage people and resources to get projects completed; has a strong ability to multi-task and keep order. • Ability to work independently and/or in a team environment• Strong verbal and written communication skills• High school diploma or equivalent. Culinary training preferred• Must have two (2) to three (3) years working in a fast paced high-end club, or restaurant• Must be able to work extended hours due to business requirements including late nights, weekends and holidays• Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms• Ability to lift and/ or move up to 25 pounds;Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

$16.50 - $18 per hourLegends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

Northwell Health, New York States largest private employer, is seeking a dynamic and accomplished Chair of Neurology at Glen Cove Hospital . This is an exceptional opportunity to lead and further develop a center of excellence within a highly regarded, integrated health system.

Glen Cove Hospital is a 235-bed community hospital in Long Island, which includes a 12 bed Joint Commission accredited Parkinsons and movement disorders inpatient unit. This leading program offers advanced rehabilitation, medical and surgical optimization, and integrated DBS programming. Recent philanthropic support is fueling the creation of a first-of-its-kind outpatient program for moderately advanced Parkinsons disease, featuring cutting-edge AI-powered and virtual reality technologies.

As part of the Northwell Health system, you'll collaborate with a nationally recognized neurology program . News & World Report Top 50 for Neurology (North Shore University Hospital at #15).

The nation's largest Epilepsy center, with four NAEC accredited hospitals. North Shore University Hospital and Lenox Hill Hospital both Level 4 Epilepsy Centers, and South Shore University Hospital and Staten Island University Hospital Level 3 Epilepsy Centers.

The Chair of Neurology will provide senior leadership for all hospital-based neurology services at Glen Cove Hospital, working closely with hospital and Eastern Region leadership to achieve departmental goals across clinical, quality, operational, and financial performance.

This role blends clinical and administrative responsibilities (approximately 80/20 split) and includes:

Inpatient consultative services at Glen Cove Hospital as well as ambulatory practice.

Physician recruitment, mentorship, and supervision.

Strategic program development and process improvement.

Board certification in Neurology.

Those who have completed fellowship training and board certification in neuromuscular disorders are encouraged to apply.

New York State medical license

Passion for teaching and mentoring the next generation of neurologists.

Northwell Health is New York States largest health care provider and private employer, with 28 hospitals and 1,050 outpatient facilities. We care for over thirteen million people annually in the New York metro area and Connecticut, thanks to philanthropic support from our communities. Our 104,000 employees 22,000+ nurses and 13,000+ credentialed physicians, including members of Northwell Health Physician Partners are working to change health care for the better. Were making breakthroughs in medicine at the Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit Northwell.edu and follow us @NorthwellHealth on Facebook , Twitter , Instagram and LinkedIn .

Competitive salaries with annual incentive compensation bonus

Paid medical malpractice insurance

Retirement contribution 403 (b) match and 457 (b) plans

Nomination and Application Process:

The Letter of Interest should primarily detail your experience, qualifications, and key achievements in administrative leadership, clinical care and operations, research, and education as related to this position specification and briefly express your interest in this position.

Northwell Health Physician Partners

Northwell Health , a leader in innovative healthcare, seeks a distinguished pathologist who will serve as Vice Chair of Laboratory Medicine as well as a proactive Medical Director for our Core Laboratory. Join us in shaping the future of diagnostic laboratory services at one of the largest health systems in the nation. This key leadership position involves recruitment and mentoring of faculty, strategic planning, operational oversight, and ensuring excellence in patient care through innovative laboratory practices. The ideal candidate will be a board-certified pathologist with at least 10 years of progressive clinical and leadership experience.

The integrated service line for Pathology and Laboratory Medicine of Northwell Health is a 21-hospital system with a centralized core laboratory and a microbiology core serving the greater New York metropolitan area as well as Health and Hospitals corporation.

Northwell Health Labs , with its centralized core laboratory, a microbiology core, and over 60 hospital and outpatient locations, provides outstanding diagnostic care to our patients. Our pathologists and PhD scientists study the causes, processes and diagnosis of diseases, with laboratory services touching every department within the health system. Our experts perform more than 25 million tests per year, from general testing to specialized testing in complex microbiology, endocrinology, cytogenetics, molecular genetics, cytology, hematology, immunology, special coagulation and transfusion medicine.

The Department of Pathology and Laboratory Medicine service line has a mission to sub-specialize anatomic pathology and laboratory medicine. In laboratory medicine, this includes 20 MD and PhD members in areas of microbiology, hematology, coagulation, clinical chemistry, flow cytometry, cytogenetics, point of care, informatics and molecular genetic pathology. In addition, the community hospitals in the system that support rapid response laboratories are part of the integrated laboratory services. The department is home to Pathology Residency Training Programs for thirty-two pathology residents (predominantly AP/CP track) and seven subspecialty fellowships. Academic appointments are at the Zucker School of Medicine at Hofstra University.

Key Responsibilities:

• Contribute to enhancing the overall patient care experience through the integration of laboratory services.
• Mentor and guide department faculty in professional growth and development.
• Lead a team of skilled laboratory professionals, fostering a culture of continuous improvement and collaboration.
• Assist the Chair with departmental management, strategic initiatives, and policy development.
• Oversee all Core Lab operations to ensure high-quality diagnostic services and compliance with regulatory standards.
• Implement new technologies and methodologies for efficient laboratory processes.
• Collaborate with clinical teams to optimize laboratory resource utilization and enhance patient care.

• Drive academic and research endeavors within the division; support scholarly activities among faculty and staff.

Qualifications:

• MD., M.D./PhD, or equivalent degrees, with board certification in Clinical Pathology or both Clinical and Anatomic Pathology. Candidates with clinical experience in Clinical Chemistry and/or Molecular Pathology preferred.
• Proven experience in laboratory leadership and management is essential.
• Strong academic achievement and leadership track record in a hospital/academic setting or comparable commercial laboratory.
• Excellent interpersonal and communication skills for effective team collaboration and patient interaction.
• Commitment to advancing laboratory science through innovation and research.

Why Northwell Health?

Northwell Health is New York States largest health care provider and private employer, with 21 hospitals, 850+ outpatient facilities, and more than 16,600 affiliated physicians. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 80,000 employees 18,900 nurses and 4,900 employed doctors, including members of Northwell Health Physician Partners are working to change health care for the better. Were making breakthroughs in medicine at the Feinstein Institutes for Medical Research and training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell. Our professionals are relentless about staying ahead of the latest clinical trials and research, partnering with our own Feinstein Institute and other world-renowned institutions.

Northwell Health offers a competitive salary and benefits package. In addition, an academic appointment with The Zucker School of Medicine at Hofstra/Northwell is commensurate with credentials and experience. Physicians will be employed as members of Northwell Physician Partners, the fifth largest medical group in the country.

For additional information and to apply, please contact:

The Office of Physician Recruitment,

Northwell Health Physician Partners

**_At Towne Park, it's more than a job, you can make an impact._**
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here ( for important notices that may be applicable to you.
For more information about our privacy policy, please click here ( .
**Job Details**
**Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay is $16.50 per hour +tips
**Work Schedule:** The work schedule for this position is open availability
**Benefits:** Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
**SUMMARY**
The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.
**ESSENTIAL FUNCTIONS**
**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.**
**Descriptive Statement(s) - % of Time**
Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. - 25%
Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. - 10%
Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. - 20%
Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. - 10%
Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. - 35%
**The total amount of time for all functions of the job - 100%**
**QUALIFICATIONS**
**Education:**
+ High school diploma or general education degree (GED)
**Required Licensure, Certification, etc.:**
+ Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
**Work Experience:**
+ One (1) month related experience and/or training; OR equivalent combination of education and experience
**Knowledge:**
+ Knowledge of principles and processes for providing customer and personal services.
**Skills:**
+ Ability to read and write standard English language
+ Ability to read and comprehend simple instructions, short correspondence and memos
+ Ability to write simple correspondence
+ Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
+ Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
+ Ability to understand 24 hour and military time systems
+ Ability to understand rates applicable to time passed
+ Ability to operate a manual transmission is highly desirable
+ Perform parallel parking
**SCOPE**
**Authority to Act:**
+ Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
**Budget Responsibility:**
+ The employee has control over resources available only.
**WORKING CONDITIONS & PHYSICAL DEMANDS**
_The_ **_working conditions and physical demands_** _described here are representative of those that must be met by an associate to_ **_successfully perform the essential functions of this job_** _. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Physical Requirements**
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
**Lifting Requirements**
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
**Working Environment**
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
**Travel**
Travel of up to 5% may be required.
**#Appcast-HiPo**
Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Department of Gynecology and Obstetrics at Lenox Hill Hospital is inviting applications for a fellowship in Advanced Pelvic Surgery. This program is specifically designed for obstetrician

gynecologists who are interested in pursuing a career in gynecologic surgery and wish to gain comprehensive training in complex gynecologic procedures.

Program Overview: Fellows will receive extensive training in:

Complex gynecologic surgery

Clinical research

Therapeutic management of chronic pelvic pain, endometriosis, abnormal uterine bleeding, and related conditions.

Fellows will participate in weekly Grand Rounds and have opportunities to teach residents and

medical students. They will be mentored by a team of experienced attendings throughout the

fellowship.

Application Requirements: To be considered for this fellowship, please submit the following materials to Millie Barbot at

Curriculum Vitae

Three letters of recommendation

United States Medical Licensing Examination (USMLE) scores

CREOG scores

Personal statement

Eligibility: Candidates must be eligible for medical licensure in New York State and be board

eligible or board certified in Obstetrics and Gynecology.

Compensation: Salary and benefits are competitive and aligned with the appropriate PGY level.

We look forward to receiving your application and the opportunity to train the next generation of leaders in gynecologic surgery. Northwell Health Physician Partners

**_At Towne Park, it's more than a job, you can make an impact._**
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here ( for important notices that may be applicable to you.
For more information about our privacy policy, please click here ( .
The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed.
**Job Details**
**Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay is $17.00 per hour plus tips
**Work Schedule:** The work schedule for this position is hours between 6am-1am. Various days Monday-Sunday. Part time and Full time between 2 locations.
**Benefits:** Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
**SUMMARY**
The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed.
**ESSENTIAL FUNCTIONS**
**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.**
**Descriptive Statement(s) - % of Time**
+ Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers. Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions. Effectively participates in "The Show" and delivers "Aggressive Hospitality" to guests. Addresses guests using the appropriate greeting for the site. - 20%
+ Opens all vehicle and hotel doors for guests. Checks in arriving guests and explains vehicle parking and retrieval procedures. Parks and retrieves vehicles while driving slowly and cautiously. Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations. - 20%
+ Uses proper phone etiquette. Posts up in appropriate areas when not assisting guests or completing other tasks. Conducts an effective room presentation when providing bell services for guests. Assists with the delivery and pick up of items to guest rooms. Assists guests with directions, taxis, reservations and other inquiries. Maintains a detailed knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information. - 10%
+ Promotes a teamwork philosophy through leading by example and effective communication skills. Leads the work group in delivering high levels of guest service. Appoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at the direction of the Account Manager. At the direction of the Account Manager, reduces staff during the work shift if business conditions dictate, using an approved method. - 15%
+ Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys. Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system. Secures all keys on a belt clip or in a locked key box. - 15%
+ Ensures staff are not providing "lift" services to any hotel or hospital guest, only offering a hand for assistance. Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information. - 10%
+ Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings. Identifies and collects revenue for all vehicles. Completes accurate cash drop slips and cash drop envelopes. Completes the shift report and other shift paperwork with detail and accuracy. Reconciles revenue and tickets at the end of every shift. - 10%
**The total amount of time for all functions of the job - 100%**
**QUALIFICATIONS**
**Education:**
+ High school diploma or general education degree (GED)
**Required Licensure, Certification, etc.:**
+ Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
+ Must complete the Wheelchair Safety Training course provided by Towne Park
**Work Experience:**
+ Six (6) months related experience and/or training; OR equivalent combination of education and experience
**Knowledge:**
+ Must have and maintain a valid driver's license and clean driving record
**Skills:**
+ Must be able to drive manual transmission
+ Must be able to speak, read and write Standard English language.
+ Must be able to read and comprehend simple instructions, short correspondence and memos.
+ Must be able to write simple correspondence.
+ Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates
+ Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form.
+ Mathematical Skills
+ Must be able to add and subtract three digit numbers and to multiply and divide with 10's and 100's; must be able to perform these operations using units of American money
+ Must be able to understand 24 hour and military time systems.
+ Must be able to clearly understand rates applicable to time passed.
**SCOPE**
**Authority to Act:**
+ Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
**Budget Responsibility:**
+ The employee has control over resources available only.
**WORKING CONDITIONS & PHYSICAL DEMANDS**
_The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Physical Requirements**
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
**Lifting Requirements**
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
**Working Environment**
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
**Travel**
Travel of up to 5% may be required.
**ACKNOWLEDGEMENT AND ACCEPTANCE**
I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
**#Appcast-HiPo**
Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.