Technical Support Analyst
Posted 5 days ago
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At Workscapes, we don't just offer jobs-we build careers. We're a team of passionate professionals who believe in craftsmanship, integrity, and doing things the right way. Whether we're designing beautiful spaces or streamlining IT systems, our mission is simple: deliver excellence and treat people well.
We're proud to be a company where our teams ideas matter, their growth is supported, and their work is truly valued. We celebrate wins together, tackle challenges as a team, and invest in the people who make our success possible.
If you're looking for a workplace that respects your skills, rewards your effort, and gives you room to grow-welcome home.
The Technical Support Analyst is responsible for delivering high-quality technical support across the organization, ensuring smooth operation of end-user devices, applications, and network systems. This role serves as the first point of contact for IT issues, manages helpdesk tickets, and collaborates with internal staff and external vendors to resolve problems. The technician will support Microsoft-centric platforms, maintain integrations with third-party applications, and assist in deploying new technology solutions that align with company goals.
Essential functions of the position:
Helpdesk Support
- Act as first-line support for all user requests related to hardware, software, and system access.
- Triage, document, and resolve tickets in a timely manner, escalating when needed.
Microsoft Environment
- Install, configure, and maintain Windows 10/11 PCs, laptops, and peripherals.
- Support and administer Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive).
- Assist with Intune/Autopilot deployment, updates, and compliance.
- Apply Group Policy and Active Directory user/group management as needed.
Third-Party Integrations
- Provide user support and troubleshooting for ERP, CRM, design software, and other third-party applications.
- Coordinate with vendors for escalated support and system maintenance.
Infrastructure & Systems
- Configure and maintain network printers, phones, and VoIP/voice mail systems.
- Assist with LAN/WAN troubleshooting, cabling, and network performance monitoring.
- Support server and cloud service monitoring, backups, and security patching.
- Maintain antivirus, endpoint detection, and other security controls.
Administration & Documentation
- Track and maintain hardware/software inventory and licensing compliance.
- Write clear documentation for processes, troubleshooting steps, and user guides.
- Contribute to IT knowledge base and automation of routine tasks.
Collaboration & Backup
- Provide backup to other IT team members during absences or peak workload.
- Participate in IT projects, deployments, and innovation initiatives.
- Other Duties as assigned
Secondary Functions of the position:
- Ability to operate and lead under our core values and Guiding Principles:
- Passionate
- Adaptable
- Dedicated
- Coachable
- Dependable
- Ability to adhere to attendance and punctuality expectations
- Ability to maintain confidentiality
- Ability to efficiently work independently
Supervisory Responsibilities:
- N/A
Travel Responsibilities:
- This position will require travel to/from all 4 of our site locations in Florida.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
- 2–3 years of helpdesk, desktop support, or IT technician experience in a Microsoft-based environment.
Required Knowledge, Skills, and Abilities:
- Strong understanding of Windows desktop environments and Microsoft 365 ecosystem.
- Familiarity with Intune, Active Directory, and Group Policy administration.
- Experience supporting third-party applications (CRM/ERP, design, or business software).
- Knowledge of networking basics (TCP/IP, DNS, DHCP, VPN).
- Basic server and cloud computing knowledge (Azure AD/Entra ID a plus).
- Strong customer service and communication skills with ability to explain technical issues clearly.
- Ability to manage time effectively, prioritize tasks, and work independently.
Nice to Have:
- CompTIA A+, Network+, or Security+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundations
Physical Requirements and Working Conditions:
Activity
0-10%
11-25%
26-50%
51-75%
76-90%
91-100%
Sitting
x
Standing
x
Walking
x
Bending
x
Lifting <10 lbs
x
Lifting up to 40 lbs
x
Support nights/weekends
x
What We Offer:
- Medical Benefits
- Dental Benefits
- Vision Benefits
- 401-K with Company Match
- Life Insurance
- Short Term Disability
- Long Term Disability
- Paid Time Off
All offers of employment are contingent upon the successful completion of a background check and drug screening. These screenings are conducted in accordance with applicable federal, state and local laws, including the Fair Credit Reporting Act. Candidates may be required to provide written consent prior to the initiation of any screening process. A criminal record does not automatically disqualify a candidate; all results are reviewed on a case-y-case basis in relation to the responsibilities of the position.
Manager, Technical Support
Posted 5 days ago
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Job Description
We are looking to add a dynamic Manager of Technical Support Engineering to lead/develop a team of skilled engineers, enhance our operational processes, and elevate our customer experience! This is a hybrid role (3 days onsite / 2 days remote) based out of our growing Channelside office.
About the Team
The Global Support organization at Rapid7 delivers the partnership that our customers need to achieve their security goals with our comprehensive portfolio of cyber security solutions. We've built a Center of Excellence in our Global Support team in Tampa, Florida. This team excels in providing industry-leading support to our 11,000+ customers, by being highly focused on swarming on their issues together to deliver resolution as soon as possible.
About the Role
The Manager of Technical Support Engineering will ensure high service performance while fostering a culture of technical and service excellence. This leader will emphasize collaboration, hire team members with a strong sense of initiative, and instill pride in issue resolution while driving continuous improvement. Over time, they will become a trusted voice in the Global Support organization, enhancing processes, people, and tools to improve customer experience and reduce support burden.
In this role, you will:
- Lead and coach a team of highly skilled technical support engineers to successfully resolve and prevent customer challenges
- Measure and manage the team to Rapid7's customer and business goals, and work with the Global Support Leadership team to refine metrics and goals
- Coach and develop Global Support team members by providing active coaching, performance management, and career development plans, while offering regular, constructive feedback to help new hires navigate challenges and accelerate their learning curve.
- Work with members of Rapid7's Engineering & Products teams to identify opportunities to improve product supportability and the customer experience
- Partner with Customer Success Management, Sales Management, and other teams to drive successful and fast resolution to escalations via our OneEscalation process, along with resolving proactive escalations identified via AI.
- Collaborate with other members of the Global Support team to build sustainable, frictionless, and consistent global processes to meet customer needs
- 3-5 years of management experience in a technical customer support environment, including with demonstrable leadership progression in role.
- Experience with software support within SaaS environments, security experience preferred.
- Demonstrated success leading small to medium sized teams to achieve and exceed operational goals.
- Ability to build and maintain meaningful relationships internally & externally in the pursuit of driving impeccable customer satisfaction.
- Cross-functional Collaboration : Partner with engineering, product, and other global teams to advocate for customers and ensure swift resolution of incidents and system outages.
- Managing Conflict: Skillfully de-escalate customer and internal conflicts, coaching the team on effective resolution strategies.
- Navigating Change & Ambiguity: Empower your team to make decisions and drive solutions in ambiguous situations with limited information.
- Accountability: Instill a culture of ownership for team metrics and the end-to-end customer experience.
We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope - just like we've been doing for the past 20 years. If you're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.
#LI-AA2
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
Technical Support Intern
Posted 5 days ago
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Miva is seeking a part-time Technical Support Intern who will provide our customers with technical support and guidance and perform programming when needed. This candidate will use proprietary eCommerce software, website, and email hosting. Our ideal candidate will have excellent oral and written communication skills, a strong technical aptitude, a demonstrable comfort in learning new applications quickly, and an ability to provide exceptional customer service to customers from various technical backgrounds.
You will:
- Answer customer inquiries and promote products and services
- Identify, reproduce, diagnose, and resolve client issues about the product
- Document customer interactions within our ticketing system
- Maintain professional telephone and email etiquette
- Provide timely customer service including seeking assistance when necessary
- Perform other duties as assigned
You have:
- Must be currently enrolled in computer science or a similar bachelor's degree program
- Solid understanding of Windows and Mac-based operating systems and software, including different browser and email platforms
- Basic knowledge of Linux
- Strong technical aptitude through demonstrable comfort in learning new applications quickly
- Exceptional customer service skills including the ability to empathize with customers from varying technical backgrounds
- Excellent oral and written communication skills
Bonus points if you have:
- Basic knowledge of website-related technologies such as domain name registration, HTML, CSS, and FTP
- Basic knowledge of Unix and Windows operating systems
Our awesome perks!
- Remote company - work from anywhere!
- 401k with company match; vested immediately
- Flexible work schedule
- Inspiring & collaborative coworkers
This is an hourly position; the hourly wage is $15 per hour. This information is current as of the initial date of this job posting and may be modified in the future. The actual pay determined for an individual will vary based on job-related factors such as relevant experience and/or education, particular skills, and location.
Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in Tampa, FL.
Miva is a leading eCommerce software dedicated to empowering enterprise merchants and agencies with a state-of-the-art online storefront. To date, Miva software has powered over $100 billion in online sales for retailers worldwide.
Our success and the success of our clients are driven by high-performing teams of talented professionals. By creating a culture in which passion, ingenuity, and collaboration are rewarded, we have become the driving force for the advancement of independent commerce.
Miva is backed by Equality Asset Management, a private equity firm who is committed to supporting Company growth.
Miva has been named a Best and Brightest Company in 2018, 2019, 2020, 2021, 2022, 2023 and 2024.
Miva, Inc. is an Equal Opportunity Employer.
Read Miva's Applicant Privacy Notice Here.
Technical Support Lead
Posted 3 days ago
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Job Description
Technical Support Engineer
Posted 3 days ago
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Job Description
Key Responsibilities:
- Provide first and second-tier technical support to end-users.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Respond to support requests via various communication channels.
- Document all support activities and resolutions in a ticketing system.
- Escalate unresolved issues to appropriate technical teams.
- Create and update knowledge base articles and user guides.
- Assist with the setup and configuration of new hardware and software.
- Identify recurring issues and provide feedback for product improvement.
- Maintain a high standard of customer service and satisfaction.
- Participate in training sessions to stay updated on product knowledge.
Technical Support Agent
Posted today
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About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit
Training (30 days) will be conducted at the client site in Johnson City, TN. After Training this position is 100% remote. Hires must reside within a 50-mile radius of Johnson City, TN.
Your Responsibilities
As a Technical Support Agent, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
Handle and carefully respond to all customer inquiries regarding warranty information, placing orders for parts, etc.
- Troubleshooting water heaters
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
We're looking for fearless people – people who are inspired to deliver only the best in all that we do.
Qualifications:
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
Key Competencies:
- Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
- Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
- Communication: Outstanding communication, listening, and analytical skills.
- Organizational Skills: Strong organizational and problem-solving skills.
- Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
- Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
- Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
- Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.
Work from Home Requirements:
- Internet Requirements:
- Minimum subscribed download rate equal or exceeds 15.0 Mbps
- Minimum subscribed upload rate equal or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
- Clean and quiet workspace
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets
Technical Support Representative I
Posted 5 days ago
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Job Description
We are looking for an experienced, detail-oriented technical support representative to field calls and handle tickets in our fast-paced technical support center. This position is responsible for documenting and resolving advanced trouble tickets, helping clients learn features of the Miva Merchant software, and assisting with DNS, FTP, SSL, email, and other website-related technologies.
The schedule for this position is Tuesday - Saturday, 1:00 pm - 10:00 pm EST; however, schedules are subject to change.
You will:
- Provide phone support for inquiries relating to our eCommerce software and hosting platform
- Answer phone calls and create and document detailed tickets in our ticketing system
- Demonstrate professionalism and outstanding customer service on all phone calls and email replies
- Identify and reproduce client issues, providing a complete description of the problem and resolution
- Diagnose and resolve issues that result in poor website performance, such as DDOS attacks, runaway server processes, etc
- Educate clients on best practices regarding credit card data storage and adherence to PCI/PA-DSS guidelines
- Perform other duties as assigned
You have:
- Strong communication skills and ability to articulate both verbally and in writing
- Strong analytical and problem-solving capabilities
- 1+ years of technical support experience
- A Bachelor's degree or commensurate experience
- Understanding of Linux, MySQL, PHP, and HTML/CSS
- Experience in website hosting, preferably in a client-facing role
- Proficiency in configuring and troubleshooting web hosting platforms (e.g., cPanel, Plesk)
- Understanding of web servers, DNS, FTP, and other hosting-related technologies
Our awesome perks!
- Remote company - work from anywhere!
- Unlimited PTO
- Maternity/Paternity leave
- Medical/Dental/Vision/FSA/Life
- 401k with company match; vested immediately
- Flexible work schedule
- Inspiring & collaborative coworkers
This is an hourly position with the ability to earn overtime, and the hourly range is $17 - $1 per hour. This information is current as of the initial date of this job posting and may be modified in the future. The actual pay determined for an individual will vary based on job-related factors such as relevant experience and/or education, particular skills, and location.
Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in one of the following states: AZ, CA, CO, FL, GA, ID, IL, KS, MA, MI, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, VT, or WA.
Miva is a leading eCommerce software dedicated to empowering enterprise merchants and agencies with a state-of-the-art online storefront. To date, Miva software has powered over 100 billion in online sales for retailers worldwide.
Our success and the success of our clients are driven by high-performing teams of talented professionals. By creating a culture in which passion, ingenuity, and collaboration are rewarded, we have become the driving force for the advancement of independent commerce.
Miva is backed by Equality Asset Management, a private equity firm who is committed to supporting Company growth.
Miva has been named a Best and Brightest Company in 2018, 2019, 2020, 2021, 2022, 2023 and 2024.
Miva, Inc. is an Equal Opportunity Employer.
Read Miva's Applicant Privacy Notice Here.
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CLIENT TECHNICAL SUPPORT ADVISOR
Posted 5 days ago
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Objectives of this Role
• Drive customer loyalty and sales by delivering exceptional on-demand technical support
• Meet and exceed customer expectations for first-time fit and turn-around time by providing
timely technical expertise to internal teams and collaborating with customers
• Minimize remakes and related customer impact by evaluating root cause of issues, advising on
solutions and recommending corrective actions
• Improve customer satisfaction by driving consistent quality improvements through the
implementation and management of standard QC operating procedures
Daily and Monthly Responsibilities
• Address incoming technical questions, requests and consultation needs (analog and digital)
• Proactively communicate with dental practices to develop solutions for technical case questions
(analog and digital)
• Meet daily targets for call wait time, email response time and on-hold list management
• Clearly and thoroughly document case notes from customer conversations to guide production
• Review each Rx in detail; inspect all work entering and leaving the lab to ensure all quality
standards, client requests and company expectations are met
• Collect, maintain, and communicate quality metrics for domestic, international, and outsourced
manufacturing teams to resolve quality defects
• Communicate with leadership, manufacturing and clients on any issues, defects or nonconformance
issues to ensure proper feedback, client follow-up, and continuous improvement
of lab practices
• Verify cases consist of correct product(s) listed, have the necessary items to proceed and are
scheduled properly to ensure production success
• Verify accuracy of tooth dimensions and occlusion of teeth, using micrometer and articulator
• Develop and maintain complete and up-to-date records
• Develop a close working relationship with customer experience, manufacturing, operations and
sales staff to effectively perform job responsibilities
Skills and Qualifications
• High School Diploma or equivalent
• Knowledge of dental anatomy
• High-level customer service skills
• Excellent listening, communication, and organizational skills
• Experience in a similar field
Preferred Qualifications
• CDT in dental technology
• Experience managing a large client base
• Knowledge of quality assurance methods and procedures
• Ability to manage multiple tasks
Senior Technical Support Engineer
Posted today
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Job Description
- Provide advanced technical support and troubleshooting for software products.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve complex technical issues, bugs, and system errors.
- Escalate critical issues to engineering and product development teams with detailed analysis.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Train and mentor junior support engineers.
- Collaborate with cross-functional teams to ensure customer satisfaction.
- Identify trends in customer issues and provide feedback for product improvement.
- Manage customer relationships and ensure high levels of satisfaction.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a related customer-facing technical role.
- Proven expertise in troubleshooting complex software applications and systems.
- Strong understanding of operating systems, networking concepts, and databases.
- Excellent problem-solving, analytical, and critical thinking skills.
- Outstanding written and verbal communication skills.
- Ability to work independently and as part of a team.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Knowledge of SaaS products and environments is a plus.
Senior Technical Support Specialist
Posted 2 days ago
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