146 Operations Manager jobs in Columbus
Operations Manager

Posted 11 days ago
Job Viewed
Job Description
If you're passionate about performance, process improvement, and team development, let's stay connected.
The **Operations Manager (OM)** is responsible for managing, coaching, and developing a team of Supervisors?The Operations Manager will ensure quality, productivity, and Key Performance Indicators (KPI) are achieved?
**Operating Hours:** 8 am - 8 pm EST Monday-Friday
**Technical Equipment and Remote Office Requirements:**
**Technical Equipment and Remote Office Requirements:**
1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. **Test your network at speed.cloudflare.com to verify before you apply.**
2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.
3. Private and secure workspace within your home. Away from noise and distractions.
4. Computer equipment, monitor, and headset provided.
**Essential Duties and Responsibilities:**
+ Responsible for the day-to-day management of an individual contact center, including contact center supervisors?
+ Monitor the quality of each supervisor's team and ensure they are providing appropriate and timely coaching to the CSRs to improve performance?
+ Work with Senior Site Manager to advise supervisory staff on disciplinary and termination actions in conjunction with the human resources department?
+ Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments?
+ Establish a high standard for productivity, quality, customer service as well as define user guidelines?
+ Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures?
+ Aid the human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations?
+ Prepare the annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses?
+ Summarize, collect and analyze call center trends and data for regular performance reports?
+ Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed?
+ Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects?
+ Determine a course of action and modify existing procedures and methods based upon the interpretation of general policies of the functional area?
+ Meet with Supervisors and Senior Manager for Weekly 1:1 and Manager Team Meetings?
+ Participate in Business Process and Consistency Reviews?
+ Promote a positive team-oriented and employee participative culture?
+ Has a solid understanding of company policies and procedures?
+ Participate in programs to recognize and reward quality performance?
+ Perform other related tasks as assigned?
**Education and/or Work Experience Requirements:**
+ Bachelor's degree in business management preferred?
+ Minimum 3 years of related experience in operations, customer service, including supervisory or equivalent military experience?
+ Experience in implementation of call center services organization and other startup operations?
+ Excellent interpersonal skills and self-sufficient?
+ Demonstrated knowledge/experience in infrastructure management including facility, IT support & business processes?
+ Intermediate to advanced user of MS Outlook, Calendar, Excel (Office 365 - 2016) and SharePoint?
+ Experience with a wide range of web-based applications and cloud services including document storage?
+ Excellent verbal/written communication skills including follow through?
+ Strong time management skills with the ability to quickly assess priorities and make adjustments as needed?
+ Maintain positive relationships and work well within a team, both in-office and virtual?
+ Ability to solve complex problems and issues?
+ Strong analytical skills to interpret and forecast financial budgets?
+ Develop, recommend and implement plans for continuous process improvement?
+ Strong leadership experience and skills?
+ Great customer relations skills and experience?
+ Flexibility and willingness to perform other duties as assigned?
**Physical Requirements:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to walk, sit and use hands to manipulate, handle, or feel. The employee is occasionally required to stand and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The person in this position frequently communicates with co-workers, peers, management, and clients which may involve delivering presentations in-person and/or remotely. Must be able to access, exchange, communicate and converse accurate information in these situations. Constantly operates a computer, mobile phone and other IT peripherals?
_The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary._
**Background Investigation, Security/EQIP Clearance, Drug Screen and Skills Assessments May Be Required**
**_Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability._**
Operations Manager

Posted 11 days ago
Job Viewed
Job Description
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Ferguson is now hiring an Operations Manager to lead business operations in our Columbus market! This role provides leadership for our customer-facing associates and branch functions.
Position Details
+ Reports to the Market Branch Manager
+ 93 total associates
Responsibilities
+ Champion the development, implementation, and continuous improvement of organizational management protocols, practices, and tools
+ Drive safety, quality and profitability to meet or exceed company objectives
+ Act as a strategic partner on the leadership team and liaison among different departments to improve operation results
+ Ensure warehouse operation is led with efficiency and success
+ Handle inventory control in our warehouse
+ Interact with vendors to coordinate inventory returns
Qualifications
+ Bachelor's Degree is preferred, equivalent experience will be considered
+ 2+ years management / leadership experience coupled with handling inventory / operational tasks
+ Warehouse Management System (WMS) experience is recommended
+ Ability to adapt and change processes to keep pace with the evolving business requirements
+ Outstanding organizational and leadership skills to optimally respond to urgent situations
+ Must be process oriented with good judgment and decision-making abilities
+ Strong interpersonal skills and the ability and desire to lead a team
+ A confirmed understanding of OSHA and DOT regulations
+ Strong technical skills included but not limited to Microsoft O365 applications
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
-
**Pay Range:**
-
$4,124.70 - $9,075.00
-
**_Estimated Ranges displayed are Monthly for Salaried roles_** **OR** **_Hourly for all other roles._**
-
This role is Bonus or Incentive Plan eligible.
-
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
-
_The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._
_Ferguson Enterprises, LLC. is an equal employment employer_ _F/M/Disability/Vet/Sexual_ _Orientation/Gender_ _Identity._
Equal Employment Opportunity and Reasonable Accommodation Information (
Operations Manager

Posted 11 days ago
Job Viewed
Job Description
Here's what you'd do:
The Operations Manager is responsible for overseeing the day-to-day operations of the branch, ensuring that everything runs smoothly and efficiently.
You'd be responsible for:
1. Process Improvement and Efficiency
+ Analyze current operational processes and workflows.
+ Identify areas for improvement and implement changes to increase efficiency.
+ Streamline processes to reduce costs, improve productivity and quality.
2. Team Leadership and Development
+ Manage and supervise staff, ensuring they are motivated and productive.
+ Provide training, development, and performance evaluations.
+ Assist with crew training on proper Tree Care techniques and reviewing crew work for quality and efficiency
+ Foster a positive work environment and address team issues promptly.
3. Forecasting and Labor Management
+ Manage and execute weekly and monthly labor planner as directed by Tree Care Manager.
+ Monitor expenses and allocate resources efficiently.
+ Ensure the branch operates within its forecasted labor hours/ dollars/ percents to meet financial targets.
4. Procurement and Inventory Management
+ Ensure procurement of products is properly and effectively sourced from preferred vendor.
+ Manage inventory levels to meet demand without overstocking.
+ Collaborate with suppliers and vendors to ensure timely delivery of goods.
+ Facilitate equipment tracking, auditing, usage goals and preventative maintenance.
5. Safety, Compliance and Risk Management
+ Ensure that operations comply with industry regulations and company safety standards.
+ Identify potential risks and implement strategies to mitigate them.
+ Ensure execution of all standard company processes (e.g., Stretch & Flex, Gate Check, ETC compliance, etc.)
+ Conduct audits and ensure documentation is maintained properly.
6. Reporting and Performance Metrics
+ Monitor key performance indicators (KPIs) to track operational performance.
+ Report operational progress and challenges to Tree Care Manager daily.
+ Use data to inform decision-making and drive continuous improvement; use of company systems and tools - BrightPath, Power BI, Leadr, Field Management Systems, Estimating (CPQ), Arbor Notes.
7. Customer Service, Satisfaction and Jobsite Quality
+ Ensure that operations support excellent customer service and jobsite quality.
+ Address any operational issues that impact customer satisfaction.
+ Implement processes to improve customer experience.
8. Project Management
+ Lead or contribute to operational projects aimed at improving the business.
+ Coordinate teams in the branch to achieve branch growth and operational goals.
+ Ensure client's work is delivered on time, within scope, and within forecast.
9. Resource Planning
+ Oversee the allocation of resources, including staffing, equipment, and technology.
+ Forecast operational needs and plan for future resource requirements.
+ Ensure that the company has the capacity to meet operational demands.
10. Collaboration and Communication
+ Serve as a bridge between various branch departments (Office Admin, Operations, Sales, Acct Mgmt. etc.) to ensure smooth operations.
+ Communicate and execute operational excellence strategies through partnership with the Director of Operations.
You might be a good fit if you have:
+ 2- or 4 year degree in a landscape or business-related field or equivalent experience in a similar service industry
+ Minimum 7 years in construction or landscaping industry
+ Minimum 2-3 years of management experience within the landscape or service industry
+ Qualified Applicator License (Pesticide or Fertilizer) preferred
+ Working knowledge of Microsoft Windows operating systems and programs including MS Excel, Word, PowerPoint, Outlook, Arbor Notes, FSM, BrightPath, MFP/WAR calls
+ Experience with mobile applications and software including but not limited to, retrieving email from a mobile device, accessing, and using mobile applications, taking, and sharing pictures
+ Demonstrates ability to function successfully in a fast paced and ever-changing work environment
+ Bilingual in English and Spanish preferred
+ Effective written and oral communication skills
+ Ability to create and foster a team-oriented environment
Here's what to know about working here:
Here at BrightView, we're as passionate about caring for our clients as we are about caring for each other. Though we're the nation's leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.
If you're looking to join a team of talented go-getters who tackle big vision projects other companies could only dream of, you just might have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there's no limit to what we can do, and what you can achieve.
Growing Everyday
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. In addition to best-in-class opportunities and competitive salary, you may be eligible for benefits and perks like:
+ Paid time off
+ Health and wellness coverage
+ 401k savings plan
Start Your Bright New Career Journey
BrightView is an Equal Employment Opportunity and E-Verify Employer.
Operations Manager
Posted 16 days ago
Job Viewed
Job Description
Responsibilities:
- Oversee and manage all aspects of daily operations, including warehousing, inventory management, order fulfillment, shipping, and logistics.
- Develop, implement, and optimize operational policies and procedures to enhance efficiency, reduce costs, and improve service quality.
- Lead, mentor, and motivate a team of operational staff, fostering a culture of accountability, continuous improvement, and high performance.
- Monitor key performance indicators (KPIs) such as order accuracy, shipping times, inventory turnover, and operational costs, implementing corrective actions as needed.
- Identify bottlenecks and inefficiencies in operational workflows and develop innovative solutions to streamline processes.
- Manage vendor relationships with logistics partners, suppliers, and service providers, ensuring favorable terms and service levels.
- Ensure compliance with all relevant safety regulations, company policies, and industry standards.
- Develop and manage operational budgets, forecasting resource needs and controlling expenditures.
- Utilize data analytics to identify trends, forecast demands, and make data-driven decisions to optimize operations.
- Implement and manage operational technology, including warehouse management systems (WMS) and enterprise resource planning (ERP) software.
- Resolve operational issues and customer complaints quickly and effectively.
- Collaborate closely with other departments, including sales, customer service, and IT, to ensure seamless cross-functional operations.
- Conduct regular performance reviews for team members and provide ongoing coaching and development.
- Lead continuous improvement initiatives using methodologies like Lean or Six Sigma.
- Prepare comprehensive operational reports for senior management.
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- 5+ years of progressive experience in operations management, preferably within e-commerce, logistics, or a high-volume distribution environment.
- Proven leadership experience with the ability to manage, develop, and motivate a diverse team.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Expertise in process optimization and efficiency improvement methodologies (e.g., Lean, Six Sigma).
- Proficiency with Warehouse Management Systems (WMS) and ERP software.
- Excellent communication (written and verbal), negotiation, and interpersonal skills.
- Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
- Strong financial acumen and experience with budget management.
- Knowledge of logistics, shipping regulations, and inventory control best practices.
- Commitment to customer satisfaction and operational excellence.
Operations Manager
Posted 16 days ago
Job Viewed
Job Description
Key Responsibilities:
- Oversee daily operations across multiple departments, including production, warehousing, and logistics, ensuring smooth and efficient workflow.
- Develop and implement operational strategies, policies, and procedures to enhance productivity, reduce costs, and improve quality.
- Lead, mentor, and manage a diverse team of supervisors and employees, fostering a culture of accountability, safety, and continuous improvement.
- Monitor key performance indicators (KPIs) and operational metrics, analyzing data to identify trends, resolve issues, and implement corrective actions.
- Manage operational budgets, control expenses, and optimize resource allocation to achieve financial targets.
- Ensure compliance with all relevant safety regulations, quality standards, and company policies.
- Collaborate with cross-functional teams (e.g., sales, finance, human resources) to align operational activities with overall business goals.
- Identify and implement Lean manufacturing and Six Sigma methodologies to streamline processes and eliminate waste.
- Manage inventory levels, optimize supply chain efficiency, and ensure timely delivery of products.
- Prepare regular reports on operational performance, presenting insights and recommendations to senior management.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field; Master's degree preferred.
- Minimum of 7-10 years of progressive experience in operations management, with at least 3-5 years in a leadership role within a manufacturing or distribution environment.
- Proven track record of improving operational efficiency, reducing costs, and enhancing productivity.
- Strong understanding of supply chain management, logistics, production planning, and quality control.
- Experience with Lean manufacturing, Six Sigma, or other continuous improvement methodologies (certification is a plus).
- Excellent leadership, team management, and interpersonal skills, with the ability to motivate and develop staff.
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Proficiency in ERP systems (e.g., SAP, Oracle), manufacturing execution systems (MES), and Microsoft Office Suite.
- Exceptional written and verbal communication skills.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
What We Offer:
Our client offers a significant leadership role within a reputable and growing company. This position comes with a competitive salary, comprehensive benefits package including health, dental, and vision insurance, a 401(k) matching program, and ample opportunities for professional growth and strategic impact. You will be part of a forward-thinking management team dedicated to operational excellence and business expansion. If you are a seasoned Operations Manager ready to drive performance and lead a successful team, we encourage you to apply!
Operations Manager
Posted 16 days ago
Job Viewed
Job Description
Key Responsibilities:
- Manage and optimize daily production operations, ensuring efficiency, quality, and adherence to production schedules.
- Develop, implement, and monitor operational policies and procedures to ensure consistency and compliance.
- Lead, mentor, and develop a team of production supervisors and operational staff, fostering a culture of accountability and continuous improvement.
- Oversee inventory management, logistics, and supply chain activities to ensure timely and cost-effective material flow.
- Implement and maintain quality control standards and ensure products meet specifications.
- Identify operational bottlenecks and implement solutions to improve workflow and productivity.
- Manage the operational budget, control costs, and identify areas for cost reduction.
- Ensure compliance with all safety regulations, environmental standards, and company policies.
- Collaborate with cross-functional departments (e.g., sales, engineering, HR) to align operational activities with business objectives.
- Utilize lean manufacturing principles and continuous improvement methodologies (e.g., Six Sigma) to enhance operational performance.
- Prepare regular performance reports for senior management, highlighting key metrics and strategic initiatives.
Qualifications:
- Bachelor's degree in Operations Management, Industrial Engineering, Business Administration, or a related field. Master's degree preferred.
- 7+ years of progressive experience in operations management, preferably in a manufacturing or production environment.
- Proven track record of improving operational efficiency and reducing costs.
- Strong leadership and team-building skills, with the ability to motivate and develop a large team.
- In-depth knowledge of lean manufacturing, Six Sigma, and continuous improvement methodologies.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficiency in ERP systems (e.g., SAP, Oracle) and production planning software.
- Exceptional communication, negotiation, and interpersonal skills.
- Strong understanding of supply chain management and logistics.
- Commitment to safety and quality.
If you are an accomplished operations leader ready to drive significant impact and growth, apply today to join our client's dynamic team in Columbus.
Operations Manager
Posted 16 days ago
Job Viewed
Job Description
Key Responsibilities:
- Develop and execute strategic plans to achieve organizational goals and objectives.
- Lead and mentor a team of professionals, fostering a culture of high performance and continuous improvement.
- Oversee daily operations, ensuring efficiency and adherence to established policies and procedures.
- Represent the organization in external meetings and cultivate key stakeholder relationships.
- Manage budgets, forecasts, and resource allocation to optimize profitability.
Qualifications:
- 7+ years of progressive leadership and management experience.
- Bachelor's degree in Business, Management, or a related field; MBA preferred.
- Demonstrated ability to drive operational excellence and achieve strategic objectives.
What Our Client Offers:
- Comprehensive health, dental, and vision insurance plans.
- A supportive and collaborative work environment focused on innovation.
- Employee assistance programs and wellness initiatives.
- Opportunities for professional development, training, and career advancement.
Our client is committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. They believe that a diverse workforce drives innovation and strengthens their ability to serve their clients and communities. If you are a passionate and dedicated professional looking to make a significant impact in the Management industry, we encourage you to apply. This is an exciting opportunity to join a forward-thinking organization that prioritizes employee growth and well-being.
To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and exploring how your skills align with our client's needs.
Our client is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
This is an additional paragraph to ensure the description meets the minimum word count. Our client is always seeking talented individuals who are eager to contribute to a dynamic and challenging work environment. They value creativity, collaboration, and a commitment to excellence. Join a team where your contributions are recognized and rewarded.
Be The First To Know
About the latest Operations manager Jobs in Columbus !
Operations Manager
Posted 16 days ago
Job Viewed
Job Description
About the Role:
As an Operations Manager, you will be responsible for overseeing all aspects of daily operations, including warehousing, inventory management, logistics, and team leadership. You will ensure that operational targets are met, quality standards are maintained, and customer satisfaction is maximized. This role requires strong leadership abilities, strategic thinking, and a hands-on approach to problem-solving.
Key Responsibilities:
- Manage and optimize daily operational activities, including receiving, storage, order fulfillment, shipping, and returns.
- Lead, mentor, and develop a team of supervisors and operational staff, fostering a culture of accountability, safety, and continuous improvement.
- Develop and implement operational strategies to improve efficiency, reduce costs, and enhance service quality.
- Monitor key performance indicators (KPIs) such as productivity, accuracy, on-time delivery, and safety metrics, taking corrective actions as needed.
- Ensure compliance with all safety regulations, company policies, and industry standards.
- Oversee inventory management, including cycle counting, reconciliation, and optimization to minimize discrepancies and maximize turns.
- Collaborate with cross-functional teams (e.g., sales, customer service, finance) to ensure seamless workflow and customer satisfaction.
- Identify and implement process improvements using methodologies such as Lean, Six Sigma, or other operational excellence frameworks.
- Manage operational budgets, control expenses, and identify cost-saving opportunities.
- Plan and allocate resources (labor, equipment) effectively to meet operational demands.
- Oversee maintenance of equipment and facilities, ensuring optimal working conditions.
- Resolve operational issues and customer escalations promptly and effectively.
- Prepare regular reports on operational performance for senior management.
- Drive initiatives related to technology adoption and automation within the operations.
Qualifications:
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- 5+ years of progressive experience in operations management, preferably in logistics, warehousing, or distribution.
- Proven leadership experience with the ability to manage, motivate, and develop a large team.
- Strong understanding of warehouse management systems (WMS) and enterprise resource planning (ERP) systems.
- Demonstrated ability to drive process improvements and achieve operational excellence.
- Excellent analytical and problem-solving skills, with a data-driven approach.
- Strong financial acumen and experience with budget management.
- Exceptional communication, interpersonal, and negotiation skills.
- Knowledge of safety regulations and best practices (e.g., OSHA).
- Ability to work in a fast-paced and dynamic environment.
Preferred Skills:
- Lean Six Sigma certification (Green Belt or Black Belt).
- Experience with automated warehousing solutions.
- Project management experience.
Our client offers a competitive salary, comprehensive benefits, and significant opportunities for career advancement within a growing organization. Join a team committed to operational excellence and customer satisfaction.
Operations Manager
Posted 2 days ago
Job Viewed
Job Description
You are not the person who will settle for just any role. Neither are we. Because we are out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here you will bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you will help us deliver better care for billions of people around the world. It starts with YOU.
This position provides overall team leadership to manage plant operations in the areas of safety, quality, cost, productivity, continuous improvement, housekeeping/5S, good manufacturing practices (GMP), internal control, asset management, customer service, human resources and team capability development. This position manages teams that drive continuous improvement on the assets in close partnership with the Continuous Improvement (CI) & Capabilities, Reliability and Engineering teams at the manufacturing site and with the regional team. Incumbent will set objectives that will have a direct and significant impact on plant and sector results and in the delivery of customer service for Kimberly-Clark.
Scope:
Incumbent reports to the Plant Manager. The operations manager is expected to foster a culture of HPWS (High Performance Work System) by coaching and guiding the department managers and the shift teams to be self-sufficient and confident to take decisions closest to the work.
This role is key to fostering a culture of flexible, independent, capable teams able to run the shifts with little or no supervision from the department managers or the operations leader.
This role is responsible to effectively lead business objectives for the operations area for high-capacity and technically complex manufacturing processes. As a member of the leadership team, the Product System Manager will help develop strategic direction for the facility. This role will collaborate and influence across business functions (Examples: R&E, marketing, sales, logistics) and opportunities for involvement in broad based business projects. The PSM determines the objectives that typically are focused at the plant level for safety, quality, GMP, housekeeping/5S, customer service, continuous improvement, productivity, cost, internal control, asset management, human resources and team capability development.
The incumbent works closely with the Plant Manager and other team managers to provide leadership for the facility. This includes participation in discussions and decision-making regarding plant-wide issues such as facility philosophy, policies and guidelines, employee relations practices, safety and quality efforts, acquisition of facility assets, special events, and key communications.
Key Customers:
Internal to Plant: Operations Team, Plant Management, Reliability Team, CI & Capabilities Team, Logistics, Engineering Teams
Internal to Region: Planning, Launch Program Managers, Operations Consultants, and other KCNA Supply Chain Teams and Management, Research & Engineering, Other Kimberly-Clark Facilities, Customers, Consumers
External: FDA
In this role you will:
Safety:
- The incumbent will be responsible to provide the leadership and support necessary to ensure a safety environment and develop team ownership in safety objectives and results. The incumbent will ensure that safety is the first priority at all times and manage in a manner that seeks to eliminate injuries and illnesses.
- Support the loss control improvement process by championing and complying with critical safety rules.
- Visibly demonstrate that safety is a core value by role modeling and ensuring compliance with safety procedures and maintaining a safe workplace.
- Fully comply with corporate loss management policies as well as government safety and health regulations.
- Support Corporate Drug and Alcohol efforts working with their management team to deal with issues as they arise.
- Ensure that the development of processes, standards and equipment meets safety codes, policies and guidelines.
- Own the development and execution of safety improvement plans that address gaps in safety programs/transformation plans.
- Ensure safety investigations are completed, and counter measures are in place per incident investigations standard.
- Ensure assets comply with pertinent housekeeping/5S standards.
Quality:
- Demonstrate quality as a core value by ensuring that quality is built into the way that we work by setting the highest level of expectation for the manufacture of products and ensure quality is integrated into the Plant accountability process.
- Lead improvements that ensure full quality management system compliance.
- Responsible for understanding and holding team accountable for upholding K-C’s Quality policy and standards and ensuring the implementation and usage of the Quality Control and Information Systems.
- Understands and ensures compliance with FDA cGMP based on degree of regulatory requirements as they relate to 21 CFR 820 (Code of Federal Regulations), as applicable at the site.
- Develop plans to comply with quality conformance objectives and develop and maintain high levels of quality awareness and prevention systems that will assure conformance to product specifications.
People:
- Develop and maintain an environment where all employees consider the site a fair and equitable place of employment with opportunity for personal development and advancement.
- Lead the operation in a way that involves and engages the team members, drives continuous improvement and delivers improvement in processes and systems.
- Ensure the organization attracts, develops, and retains the best talent and foster an environment which motivates a diverse team to fully use its capabilities in achieving desired business results.
- Manage teams and yourself in accordance with the One K-C Behaviors, values and Code of Conduct.
- Foster partnerships and collaboration with other facility teams, OPEX, Reliability, Training for Excellence teams to build capability within the Operations team.
- Champion and implement corporate policies and initiatives.
- Using Operational Excellence diagnostics of Mindsets, Behaviors, and Capabilities; Management Infrastructure; and Operating Systems, create personal and team capability in Continuous Improvement such as: Lean Basics, Problem Solving, Tactical Implementation Plans.
- Support active LSS projects through coaching, mentoring and resourcing for the facility.
- Drive cultural improvement through development and execution of Tactical Implementation Plans.
- Communicate appropriately with all customers and functions, conducting all communications and transactions with the utmost integrity and honesty so as to build an unimpeachable business reputation and working relations. Provide formal business updates to the plant on a regular frequency.
- Develop and maintain a positive and caring work atmosphere that leads the cultural changes at the site and fosters employee engagement, involvement and personal accountability to drive business results.
- Partner with site leaders with community engagement work with United Way, schools and other organizations as needed. Support Employee Resource Groups (ERGs) utilization as desired with the plant teams.
- Establish and maintain an optimum plant organization, with human resource plans, that will ensure the organization is adequately staffed with qualified, trained and motivated people to meet current and future requirements that will ensure the development of all employees to the maximum of their potential and meet the Corporation’s people demands.
- Bu ild talent in salary and hourly leaders so that they work toward their full potential. The incumbent will be responsible for Operations training and labor management. Partner with the training team to grow and develop systems and processes that develop a highly performing operations team and labor guidelines that utilize this team in a highly efficient and cost-effective manner.
- The incumbent manages and audits the performance of deputies via written and verbal communications. The incumbent has daily discussions regarding safety, quality, delivery, cost, maintenance and housekeeping to maintain an auditing/directing relationship and to accomplish performance evaluation of deputies.
Delivery/Cost:
- Prepare and implement your department budgets and schedules. Ensure compliance with corporate policies and instructions regarding capital and expense authorizations and control. Identify cost savings opportunities and manage expense spending to unit budget limits.
- Partner with sector and product teams to drive business portfolio initiatives.
- Must be able to manage multiple and sometimes conflicting priorities in a fast-paced environment.
- Establish and maintain an optimum organization driving continuous improvement. Build systemic, standard processes with OPEX/Lean capability to perform and improve work systems that drive lowest total delivered cost.
- Provide focus, prioritization and strategic direction to operations team. Connect daily activities to longer term vision.
- Work collaboratively and effectively with individuals across all levels of the organization, including the financial manager, financial analyst and other site cost center owners.
- Collaborate with strategic planning to ensure supply chain objectives are achieved.
- Use effective business communication appropriately with all stakeholders, corporate support teams, employees and external contacts.
- Ensure vendor/supplier relationships are maintained and act as an escalation point as necessary.
- Lead the development of site operations objectives and support teams in building action plans for delivery at asset and product system level.
- Partner with Plant Reliability Manager to standardize planning and scheduling practices and provide coaching and capability development with SAP. Develop and continually optimize asset down management process.
- Co-lead with Reliability Manager to apply signature operations maintenance like Autonomous Care Improvement Team and Quick Change (SMED) principles and provide coaching and capability development.
- Review monthly analytics for PM completion. Check the health of the processes in Maintenance quarterly and work with teams on adjustments.
- Ensure that Leader Standard Work to daily and weekly routines are in place for the site; and establish a site escalation process for repeat delivery misses.
- Work with staff teams to ensure plant input is considered for Design for Reliability efforts and new projects meet Plant reliability requirements.
- Support strategic plans for reliability improvements in the facility.
- Partner with Logistics team to understand impact of operations on downstream performance.
- Provide informal work direction to Platform engineers.
- Lead operations teams to support plant/regional/global continuous improvement efforts and initiatives like OTIF (On Time in Full), OEE (Operational Equipment Effectiveness) and ECS (External Cost Savings) in order to deliver key business objectives. Establish ECS playbook the site and refresh as necessary.
- Ensure the effective application of internal control systems and procedures applicable to the functional areas of responsibility by providing management direction and support to the implementation, maintenance, and audit of Corporate, Company, and plant internal control policies, instructions, and procedures.
- Represent the plant as a liaison to staff tech support, centralized planning, marketing and sales to ensure the successful implementation of the KCNA Supply Chain and Personal Care Manufacturing business strategy.
- Communicate effectively with senior leadership, team members and other key stakeholders in order to convey ideas and influence the business.
- The installations, start-ups and subsequent operations are the responsibility of the incumbent. Reaching project objectives and end-of-curve objectives are a necessary part of long-term success.
Greenfield Site Start Up:
- The operations manager is expected to foster a culture of HPWS by coaching and guiding the department managers and the shift teams to be self-sufficient and confident to take decisions closest to the work. This role is key to fostering a culture of flexible, independent, capable teams able to run the shifts with little or no supervision from the department managers or the operations leader.
- Develop strategic vision for plant’s growth, culture, ways of working. Align start up activities with long-term business goals.
- Planning and Execution: Ability to develop detailed project plans, timelines, and budgets. Ensure that all aspects of the plant start-up are executed efficiently and on schedule.
- Coordination: Coordinate with contractors, suppliers, and internal teams to ensure smooth progress. Manage multiple tasks and stakeholders simultaneously.
- Team Building: Recruit, train, and develop a skilled workforce. Foster a collaborative and motivated team environment.
- Stakeholder Communication: Maintain clear and effective communication with all stakeholders, including employees, contractors, suppliers, and community members.
Led by Purpose. Driven by You .
About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.
To succeed in this role, you will need the following qualifications:
- A bachelor’s in engineering, business or relevant discipline and 10+ years of equivalent related experience.
- The incumbent would typically have significant experience in Operations, Business, Engineering, Lean Manufacturing, and/or Maintenance.
- Demonstrates advanced knowledge in people management and development.
- Incumbent would possess demonstrated ability to organize, influence and lead a multi-functional team and foster a proactive team environment.
- Experience in multiple plants, product systems and corporate staff experience, along with leadership of a non-exempt workforce is highly desired.
- The incumbent must have the ability to lead organizational change, establish and build relationships, manage conflict, problem solve, set priorities, develop strategic vision, and generate new ideas to deliver business results.
- Working Conditions
- Normal scheduled hours will vary based on the need to support a 24/7 Operation
- Flexibility to travel up to 15% for benchmarking and best practice sharing across KCNA
- Ability to work in a manufacturing environment
Dimensions:
Direct Reports: Salary team of 5-10 with M1 and M2 Asset Leaders
Indirect Reports: 150 – 350 operations personnel
Salary Grade 7
Total Benefits
Here are just a few of the benefits you would enjoy working in this role for Kimberly-Clark. For a complete overview, see />
Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website.
And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.
Veterans and members of the Reserve and Guard are highly encouraged to apply.
Kimberly-Clark will support in-country relocation for the chosen candidate for the role. The benefits provided will be per the terms of Kimberly-Clark’s applicable mobility policies. The benefits/policy provided will be decided at Kimberly-Clark’s sole discretion.
Salary Range: 157,720 – 194,760 USD
At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only. Primary Location No K-C Work Site - OH Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time
Fulfillment Operations Manager
Posted today
Job Viewed
Job Description
Job Description:Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide1,600+ employees globally14 warehouses nationwide, totaling over 8 million square feet of spaceOur software lists $10+ trillion in product value across channelsOur digital and physical operations support $8+ billion in Gross Merchandise ValueOur values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.Think beyond the box: "We've always done it that way" is not a phrase uttered often at our office. We create creative solutions to complex problems.Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.Remember to be human: We work hard, but we leave room for the people, places and things that we love.This position is open to applicants or individuals who are located in or around Groveport,OH and able to work 2nd shift (Monday-Friday 3pm-11:30pm). Hours can vary based on business needs. The Role: Reporting to the Director of Operations, the Fulfillment Operations Manager is a key leadership role in our growing 3PL operation which includes E-commerce and Wholesale customers. Key responsibilities will be to manage a multi-client operation to include DTC & B2B. This position will oversee several supervisors as well as be responsible for approximately warehouse associates. You will be responsible to develop, support, and maintain the resources and processes necessary to efficiently manage and improve DC operations, including picking, packing, shipping, inbound receiving, and consolidation operations. The ability to motivate a performance driven team and be customer service driven, is a must. What You'll Do: Maintain records on working hours and meet financial projections of teamConsistently review operations and recommend and implement improvements as cleared by upper management.Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost.Direct supervisor staff to maintain proper productive staffing levels per budget and departmental demands, including all interviewing, training and discipline processes and ensure that all departments are correctly staffed and agreed upon daily.Drive efficiency in operations by continuously improving current processes and practices.Develop, support and maintain the resources and processes necessary to efficiently manage and improve DC operations.Maintain an atmosphere that fosters teamwork, effective communications, clear and fair metrics, consistent policy administration and great customer service.Create and maintain departmental spreadsheets of performance, cost per piece and accuracy.Promote a safe working environment. Report all incidents and injuries.Perform other duties as assigned.Who You Are: A leader with the ability to influenceA high level communicator both orally and writtenAble to multi-task and adapt to a changing environmentA Problem SolverTeam oriented with strong interpersonal skillsWhat You've Done: 5+ yrs warehouse operations experience within 1 of the following. replenishment, receiving, outbound, inventory, special projects & returns3+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels.Systems experience with WMS, OMS, Excel, and other Office applications.High School diploma or GED.Top candidates will also have: You have successfully utilized data to support decisions and drive success in your responsible areasPrior 3PL operations experience.Prior B2B wholesale experiencePhysical Work Environment: Ability to work Schedule: 2nd shift (Monday-Friday 3pm-11:30pm)Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items)Able to maintain attention and concentration for extended periods of timeAble to work overtime including extended schedules during peak seasons.Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.