7 Operations Manager jobs in Vicksburg

Description
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key Responsibilities and Job Elements:
* Support, mentor, and motivate your salaried and hourly workforce
* Lead large-scope projects with site and regional impact
* Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
* Manage safety, quality, productivity, and customer delivery promises
* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
* Stand/walk for up to 12 hours during shifts
* Work in an environment where the noise level varies and can be loud
* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
* Continuously climb and descend stairs (applies to sites with stairs)
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- Experience managing a team of 2+ salaried employees and 70+ indirect employees
- Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
- Demonstrated problem solving skills and analytical skills
- Excellent customer service skills, communication skills and interpersonal skills
- Track record of meeting or exceeding department performance goals
- A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:
- Prioritize and assign trouble tickets to data center technicians and operators
- Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
- Developing Career Paths for the employees and to make updates in our internal tools.
- Recruit and train data technicians to ensure appropriate staffing levels
- Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
- Fast learn or act as the subject matter expert across all aspects in data center operations
- Ensure all operational KPIs and metrics are being measured and met
- Inspire and guide improvement in team process, technology innovation and automation
- Manage Large Scale Events (outages) and act as the call leader
- Manage and improve the work-flows and through-put for data centers operations
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Maintain the on-call schedule coordinating absence and vacations
- Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
A day in the life
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.
The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.
About the team
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- A Bachelor's degree or 4+ years of professional or military experience in an IT related field.
- 2+ years of experience managing people in a technical environment.
- 2+ years experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7 and 2+ years of experience with Networking, or Computer hardware.
Preferred Qualifications
- In-depth knowledge of Linux systems administration
- Networking experience and knowledge of cabling best practices
- In-depth hardware architectures knowledge and troubleshooting experience
- Experience with system management tools and client/server environments
- Technical writing experience and Prior project management experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:
- Prioritize and assign trouble tickets to data center technicians and operators
- Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
- Developing Career Paths for the employees and to make updates in our internal tools.
- Recruit and train data technicians to ensure appropriate staffing levels
- Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
- Fast learn or act as the subject matter expert across all aspects in data center operations
- Ensure all operational KPIs and metrics are being measured and met
- Inspire and guide improvement in team process, technology innovation and automation
- Manage Large Scale Events (outages) and act as the call leader
- Manage and improve the work-flows and through-put for data centers operations
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Maintain the on-call schedule coordinating absence and vacations
- Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
A day in the life
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.
The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.
About the team
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- A Bachelor's degree or 4+ years of professional or military experience in an IT related field.
- 2+ years of experience managing people in a technical environment.
- 2+ years experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7 and 2+ years of experience with Networking, or Computer hardware.
Preferred Qualifications
- In-depth knowledge of Linux systems administration
- Networking experience and knowledge of cabling best practices
- In-depth hardware architectures knowledge and troubleshooting experience
- Experience with system management tools and client/server environments
- Technical writing experience and Prior project management experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:
- Prioritize and assign trouble tickets to data center technicians and operators
- Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
- Developing Career Paths for the employees and to make updates in our internal tools.
- Recruit and train data technicians to ensure appropriate staffing levels
- Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
- Fast learn or act as the subject matter expert across all aspects in data center operations
- Ensure all operational KPIs and metrics are being measured and met
- Inspire and guide improvement in team process, technology innovation and automation
- Manage Large Scale Events (outages) and act as the call leader
- Manage and improve the work-flows and through-put for data centers operations
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Maintain the on-call schedule coordinating absence and vacations
- Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
A day in the life
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.
The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.
About the team
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- A Bachelor's degree or 4+ years of professional or military experience in an IT related field.
- 2+ years of experience managing people in a technical environment.
- 2+ years experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7 and 2+ years of experience with Networking, or Computer hardware.
Preferred Qualifications
- In-depth knowledge of Linux systems administration
- Networking experience and knowledge of cabling best practices
- In-depth hardware architectures knowledge and troubleshooting experience
- Experience with system management tools and client/server environments
- Technical writing experience and Prior project management experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
Responsibilities:
- Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
- Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
- Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
- Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
Additional Job Elements:
- Lift and move totes up to 49 pounds each
- Regular bending, lifting, stretching and reaching both below the waist and above the head
- Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
- Continual standing and/or walking an average of 5 miles daily
- Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
- Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
Basic Qualifications
- Bachelor's Degree or 2+ years Amazon experience.
- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
- Prior experience with performance metrics, process improvement and Lean techniques.
- Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.
Preferred Qualifications
- Degree in Engineering, Operations or related field and MBA preferred
- Experience with a contingent workforce during peak seasons
- Ability to handle changing priorities and use good judgment in stressful situations
- Interest in long-term career development through assignments in multiple FCs across the nation
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:
- Prioritize and assign trouble tickets to data center technicians and operators
- Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
- Developing Career Paths for the employees and to make updates in our internal tools.
- Recruit and train data technicians to ensure appropriate staffing levels
- Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
- Fast learn or act as the subject matter expert across all aspects in data center operations
- Ensure all operational KPIs and metrics are being measured and met
- Inspire and guide improvement in team process, technology innovation and automation
- Manage Large Scale Events (outages) and act as the call leader
- Manage and improve the work-flows and through-put for data centers operations
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Maintain the on-call schedule coordinating absence and vacations
- Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
A day in the life
Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.
The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.
About the team
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- A Bachelor's degree or 4+ years of professional or military experience in an IT related field.
- 2+ years of experience managing people in a technical environment.
- 2+ years of experience with Networking, or Computer hardware.
Preferred Qualifications
- 2+ years of previous Data Center Management experience.
- Effective communication and decision making skills
- Behavioral interviewing and hiring experience
- Formal project management certifications (Prince2, PMP, AGILE)
- Experience or Knowledge of AWS products: EC2, EBS, S3 and infrastructure and system redundancy (Power feeds, ATS, Server Hardware, RAID, Network Connectivity)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.