1916 Operations jobs in New York

Discover Better Health Careers with Rendr!

Who We Are

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

Why Join Rendr?

• Opportunities for professional growth and development.
• Competitive salary and benefits package. (Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Benefits We Offer:

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account
• Annual Performance Bonus

Job Overview:

The Process Improvement Analyst will support the Transformation Team’s projects and initiatives. The Analyst will primarily be responsible for data management, monitoring and the internal coordination of projects. In addition, the Analyst will assist in the scoping and ROI analysis of new projects.

Essential Functions:

• Manages all data related to new and ongoing projects.
  • Provides key insights and actionable information including:
    • PEX
    • Patient Experience
    • Value Based Care Transformation
    • Quality
    • Medical Cost Optimization
  • Prepares data and presentations for review meetings.
• Tracks project timelines and communicates upcoming milestones.
• Analyzes project data and reviews with key stakeholders to identify potential project delays and obstacles. Develops mitigation plans and performs all relevant notifications.
• Collaborates with the VP, Operations and Transformation to scope new projects, inclusive of ROI identification of resources required and “define and measure activities related to Lean,
• Manages patient feedback channels and the accountability structure in collaboration with site and operations management.
• Authors all related project communications in coordination with Project Specialists.

Qualifications:

• Undergraduate degree, preferably in healthcare management, statistics, or business.
• 2-4 years related to data analysis or project-based courses completed with intensive data analysis activities.
• Demonstrated experience leading projects.
• Healthcare experience, preferred.
• Advanced Microsoft Excel Skills.
• Proficiency in Microsoft 365.
• Excellent written, verbal, and presentation skills.
• Relationship and project management skills.
• Ability to manage and adjust to evolving priorities.

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to reviewing your application and exploring the possibility of you joining our team!

Joining Nortera means choosing opportunities to grow together!

As North America's leader in ready-to-cook vegetables, we are committed to contributing to the well-being of society by providing access to healthy and sustainable food. Nortera produces major private and retail brands and markets its own brand Arctic Gardens.

Why choose Nortera

• Competitive salary and Annual bonus program
• Group Health Insurance program w/HSA or FSA
• Dental/Vision Insurance and several supplemental Insurance options
• Retirement savings plan with employer contribution
• Paid Vacation and Paid Holidays
• Employee Assistance Program
• Reimbursement for tuition fees and physical activity
• Referral program
• An environment that fosters learning and professional development
• Opportunities to work on inspiring projects in a growing company!

Your daily role

THE ROLE:

• Drive Operational Excellence : Lead cross-functional initiatives using Lean, Six Sigma, and other methodologies to enhance efficiency, reduce waste, and improve quality across the organization.
• Analyze & Optimize: Use data-driven insights to evaluate processes, implement improvements, and set KPI standards to boost performance and productivity.
• Promote Continuous Improvemen t: Facilitate workshops, training, and coaching to build a culture of continuous improvement while ensuring compliance with food safety and quality standards.
• Leverage Business Intelligence Tools : Design data models and develop ETL processes to implement BI solutions that support smarter, faster decision-making.

Your profile

• Proven Experience: Minimum 5 years in food manufacturing, packaging, or processing with a strong background in process improvement initiatives.
• Educational Background: Diploma or degree in Process Quality Engineering, Manufacturing Technology, Mechanical or Industrial Engineering preferred.
• Strong Technical & Analytical Skills: Proficient in Microsoft Office, Google Suite, downtime tracking, IBM Cognos, Python, Pandas, SQL, and data visualization/ETL tools.
• Leadership & Adaptability: Excellent communication skills, ability to lead change, work under urgency, and thrive in dynamic environments with varied physical and environmental demands.

Pay Range: $100, 000 to $120,000 annually

We’re looking for people like you!

Come grow with Nortera!

Nortera believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Nortera is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Description

Process Improvement Manager II-Health System Operations -Corporate-Full-Time Days-Hybrid

The Process Improvement (PI) Manager II leads improvement initiatives coordinated by the Office of Strategic and Business Planning, utilizing a wide range of improvement tools and methodologies that advance Mount Sinai Health Systems continuous improvement culture, especially the Mount Sinai Continuous Improvement Academy. The PI Manager II plans, manages and executes complex improvement initiatives and evaluates the impact of improvement efforts in order to achieve the mission and vision of the health system, effectively utilizing a wide range of project management skills and improvement tools and methodologies.

Responsibilities

Program Management:

• Contributes to Mount Sinai Continuous Improvement Academy (MSCIA) development and growth through content creation and edits, ongoing program management, and live class production. Utilizes online learning platform PEAK to effectively schedule and administer live classroom programs
• Serves as facilitator for MSCIA upper level courses.Harnessescontent knowledge and teaching techniques in order to effectively facilitate classes for all levels of the organization. Provides peer feedback and support for other facilitators
• Develops and updates Standard Work and Operating Procedures for all aspects of MSCIA courses. Manages programmatic inputs of junior staff
• Coaches and advises improvement initiatives through all project phases; able to effectively manage coaching of multiple concurrent projects. Collaborates with stakeholdersto develop and test hypotheses related to scope of analysis
• Designs presentations that illustrate improvement concepts and descriptions of operations, using PowerPoint. Skilled at providing guidance to colleagues in the development of clear and effective presentations
• Develops other programs, special courses, kaizen sessions, and daily management activities as needed for implementation across the health system.

Process Improvement and Data Analysis:

• Develops scope and plan for improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones; Utilizes expertise in improvement methodologies to appropriately identify the correct design and approach for initiatives, can communicate approach to outside stakeholders unfamiliar with improvement tools and methodologies
• Uses project management skills to: develop project plan and timeline for improvement projects; effectively track deliverables and delegate tasks; coordinate project summary presentations; and maintain oversight of all project related tasks necessary for project success
• Plans and executes data analysis to support leadership decision making in a variety of subject matter areas, including: process measures and performance metrics, quality measures, patient satisfaction measures, and demographic data
• Effectively collaborates with stakeholders of all levels of staff, developing trusting working relationships with leadership, physicians, administration, and front line personnel. Considers context when presenting findings and recommendations

Internal Development:

• Supports the professional development of junior staff, through constructive feedback on project deliverables and as a role model in all project activities, in leadership or supporting roles; actively identifies opportunities to informally mentor department staff
• Maintains current knowledge of trends and evidence-based solutions for improving healthcare delivery and efficient operations
• Drives continuousimprovement within the department, contributing to the development of improved tools, project methods and internal knowledge base, and project evaluation
• Performs other duties as required

Qualifications

• Bachelors' degree (Masters Preferred)
• 7-9 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement including at least two years of directly managing staff as an operations manager or in a consulting model
• Certification and/or workingknowledge of Lean/Six Sigma methodologies

General Skills and Competencies

• Strong written and verbal communication skills
• Strong analytical and trouble-shooting skills
• Project management experience with an emphasis on process improvement, change management, or implementation of customer/ patient centered processes
• Willingness and proven ability to quickly learn new skills and acquire knowledge in order to perform job effectively
• Ability to work independently or as part of a team
• Excellent follow-through skills, self-motivated and detail-oriented
• Strong organizational and time management skills to manage multiple projects, issues, and priorities effectively and simultaneously with great attention to detail

Non-Bargaining Unit, 614 - Health System Operations - MSH, Mount Sinai Hospital

Employer Description

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinais unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Reports Best Childrens Hospitals ranks Mount Sinai Kravis Children's Hospital among the countrys best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweeks The Worlds Best Smart Hospitals ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $87692 - $ Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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Job Description

Process Improvement Manager I-Health System Operations -Corporate-Full-Time Days-Hybrid

The Health Systems and Process Improvement (HSPI) Manager II leads improvement initiatives coordinated by Health System Operations, utilizing a wide range of tools and methodologies that advance Mount Sinai Health System's strategic priorities. The HSPI Manager II plans, manages and executes complex improvement initiatives and performance management forums and evaluates the impact of improvement efforts in order to achieve the mission and vision of the health system. This role effectively utilizes a wide range of project management, data analysis and continuous improvement tools and methodologies. The HSPI Manager II also acts as a leader for the department, serving as a mentor to junior staff and other stakeholders.

Qualifications

• Bachelors' degree (Masters Preferred)

• 5-7 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement including at least one year of directly managing staff as an operations manager or in a consulting model

• Certification and/or working knowledge of Lean/Six Sigma methodologies

• Project management or Lean certification preferred and/or working knowledge of Lean/Six Sigma methodologies

• Microsoft Office suite ? expert proficiency

• Experience with advanced software packages including statistical software (Minitab, SPSS, STATA, etc.) preferred

Non-Bargaining Unit, 614 - Health System Operations - MSH, Mount Sinai Hospital

Responsibilities

• Independently leads, designs, manages, and executes improvement initiatives through all project phases; able to effectively manage multiple concurrent projects and proactively identifies and mitigates resource constraints and changes in project scope

• Develops scope and plan for improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones; Utilizes expertise in improvement methodologies to appropriately identify the correct design and approach for initiatives; Can communicate approach to outside stakeholders unfamiliar with improvement tools and methodologies

• Manages and continuously improves performance review forums and tools, such as monthly business reviews and associated dashboards/reporting

• Designs and conducts analysis of a wide range of operational, financial, quality and other data to understand performance by service, location or other groupings

• Uses project management skills to: develop project plans and timelines for improvement projects; effectively track deliverables and delegate tasks; coordinate project summary presentations; and maintain oversight of all project related tasks necessary for success in progressively more complex projects

• Optimize processes to drive efficiency, streamline workflows, and scale process improvements.

• Plans and executes complex data analysis to support leadership decision making in a variety of subject matter areas, including: process measures and performance metrics, scheduling, resource utilization, labor and productivity, quality measures, patient satisfaction measures, and demographic data

• Supervises data analysis completed by other team members and provides feedback on approach and accuracy of findings

• Collaborates with team members and stakeholders to develop and test hypotheses related to scope of analysis

• Prepares executive-level summaries and contributes to enterprise reporting tools to ensure visibility and accountability of outcomes across the organization

• Effectively collaborates with stakeholders of all levels of staff, developing trusting working relationships with leadership, physicians, administration, and front line personnel. Considers context when presenting findings and recommendations

• Creates training content and administers didactic training curriculum on improvement tools and methodologies. May administer training to all levels of the organization

• Supports the professional development of junior staff, through constructive feedback on project deliverables and as a role model in all project activities, in leadership or supporting roles; actively identifies opportunities to informally mentor department staff

• Maintains current knowledge of trends and evidence-based solutions for improving healthcare delivery and efficient operations

• Drives continuous improvement within the department, contributing to the development of improved tools, project methods and internal knowledge base, and project evaluation

• Performs other duties as required

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $79720 - $ Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Job Description

Process Improvement Manager II--Health System Operations -Corporate-Full-Time Days-Hybrid

The Health Systems and Process Improvement (HSPI) Manager II leads improvement initiatives coordinated by Health System Operations, utilizing a wide range of tools and methodologies that advance Mount Sinai Health System's strategic priorities. The HSPI Manager II plans, manages and executes complex improvement initiatives and performance management forums and evaluates the impact of improvement efforts in order to achieve the mission and vision of the health system. This role effectively utilizes a wide range of project management, data analysis and continuous improvement tools and methodologies. The HSPI Manager II also acts as a leader for the department, serving as a mentor to junior staff and other stakeholders.

Qualifications

• Bachelors' degree (Masters Preferred)

• 7-9 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement including at least two years of directly managing staff as an operations manager or in a consulting model

• Certification and/or working knowledge of Lean/Six Sigma methodologies

• Project management or Lean certification preferred and/or working knowledge of Lean/Six Sigma methodologies

• Microsoft Office suite ? expert proficiency

• Experience with advanced software packages including statistical software (Minitab, SPSS, STATA, etc.) preferred

Non-Bargaining Unit 614 - Health System Operations - MSH, Mount Sinai Hospital

Responsibilities

• Independently leads, designs, manages, and executes improvement initiatives through all project phases; able to effectively manage multiple concurrent projects and proactively identifies and mitigates resource constraints and changes in project scope

• Develops scope and plan for improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones; Utilizes expertise in improvement methodologies to appropriately identify the correct design and approach for initiatives; Can communicate approach to outside stakeholders unfamiliar with improvement tools and methodologies

• Manages and continuously improves performance review forums and tools, such as monthly business reviews and associated dashboards/reporting

• Designs and conducts analysis of a wide range of operational, financial, quality and other data to understand performance by service, location or other groupings

• Uses project management skills to: develop project plans and timelines for improvement projects; effectively track deliverables and delegate tasks; coordinate project summary presentations; and maintain oversight of all project related tasks necessary for success in progressively more complex projects

• Optimize processes to drive efficiency, streamline workflows, and scale process improvements.

• Plans and executes complex data analysis to support leadership decision making in a variety of subject matter areas, including: process measures and performance metrics, scheduling, resource utilization, labor and productivity, quality measures, patient satisfaction measures, and demographic data

• Supervises data analysis completed by other team members and provides feedback on approach and accuracy of findings

• Collaborates with team members and stakeholders to develop and test hypotheses related to scope of analysis

• Prepares executive-level summaries and contributes to enterprise reporting tools to ensure visibility and accountability of outcomes across the organization

• Effectively collaborates with stakeholders of all levels of staff, developing trusting working relationships with leadership, physicians, administration, and front line personnel. Considers context when presenting findings and recommendations

• Creates training content and administers didactic training curriculum on improvement tools and methodologies. May administer training to all levels of the organization

• Supports the professional development of junior staff, through constructive feedback on project deliverables and as a role model in all project activities, in leadership or supporting roles; actively identifies opportunities to informally mentor department staff

• Maintains current knowledge of trends and evidence-based solutions for improving healthcare delivery and efficient operations

• Drives continuous improvement within the department, contributing to the development of improved tools, project methods and internal knowledge base, and project evaluation

• Performs other duties as required

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $87692 - $ Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

**Job Description**
**Process Improvement Manager I-Health System Operations -Corporate-Full-Time Days-Hybrid**
The Health Systems and Process Improvement (HSPI) Manager II leads improvement initiatives coordinated by Health System Operations, utilizing a wide range of tools and methodologies that advance Mount Sinai Health System's strategic priorities. The HSPI Manager II plans, manages and executes complex improvement initiatives and performance management forums and evaluates the impact of improvement efforts in order to achieve the mission and vision of the health system. This role effectively utilizes a wide range of project management, data analysis and continuous improvement tools and methodologies. The HSPI Manager II also acts as a leader for the department, serving as a mentor to junior staff and other stakeholders.
**Qualifications**
+ Bachelors' degree (Masters Preferred)
+ 5-7 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement including at least one year of directly managing staff as an operations manager or in a consulting model
+ Certification and/or working knowledge of Lean/Six Sigma methodologies
+ Project management or Lean certification preferred and/or working knowledge of Lean/Six Sigma methodologies
+ Microsoft Office suite ? expert proficiency
+ Experience with advanced software packages including statistical software (Minitab, SPSS, STATA, etc.) preferred
Non-Bargaining Unit, 614 - Health System Operations - MSH, Mount Sinai Hospital
**Responsibilities**
+ Independently leads, designs, manages, and executes improvement initiatives through all project phases; able to effectively manage multiple concurrent projects and proactively identifies and mitigates resource constraints and changes in project scope
+ Develops scope and plan for improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones; Utilizes expertise in improvement methodologies to appropriately identify the correct design and approach for initiatives; Can communicate approach to outside stakeholders unfamiliar with improvement tools and methodologies
+ Manages and continuously improves performance review forums and tools, such as monthly business reviews and associated dashboards/reporting
+ Designs and conducts analysis of a wide range of operational, financial, quality and other data to understand performance by service, location or other groupings
+ Uses project management skills to: develop project plans and timelines for improvement projects; effectively track deliverables and delegate tasks; coordinate project summary presentations; and maintain oversight of all project related tasks necessary for success in progressively more complex projects
+ Optimize processes to drive efficiency, streamline workflows, and scale process improvements.
+ Plans and executes complex data analysis to support leadership decision making in a variety of subject matter areas, including: process measures and performance metrics, scheduling, resource utilization, labor and productivity, quality measures, patient satisfaction measures, and demographic data
+ Supervises data analysis completed by other team members and provides feedback on approach and accuracy of findings
+ Collaborates with team members and stakeholders to develop and test hypotheses related to scope of analysis
+ Prepares executive-level summaries and contributes to enterprise reporting tools to ensure visibility and accountability of outcomes across the organization
+ Effectively collaborates with stakeholders of all levels of staff, developing trusting working relationships with leadership, physicians, administration, and front line personnel. Considers context when presenting findings and recommendations
+ Creates training content and administers didactic training curriculum on improvement tools and methodologies. May administer training to all levels of the organization
+ Supports the professional development of junior staff, through constructive feedback on project deliverables and as a role model in all project activities, in leadership or supporting roles; actively identifies opportunities to informally mentor department staff
+ Maintains current knowledge of trends and evidence-based solutions for improving healthcare delivery and efficient operations
+ Drives continuous improvement within the department, contributing to the development of improved tools, project methods and internal knowledge base, and project evaluation
+ Performs other duties as required
**About Us**
**Strength through Unity and Inclusion**
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
**About the Mount Sinai Health System:**
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
**Equal Opportunity Employer**
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
**Compensation Statement**
Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $79720 - $ Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

**Job Description**
**Process Improvement Manager II--Health System Operations -Corporate-Full-Time Days-Hybrid**
The Health Systems and Process Improvement (HSPI) Manager II leads improvement initiatives coordinated by Health System Operations, utilizing a wide range of tools and methodologies that advance Mount Sinai Health System's strategic priorities. The HSPI Manager II plans, manages and executes complex improvement initiatives and performance management forums and evaluates the impact of improvement efforts in order to achieve the mission and vision of the health system. This role effectively utilizes a wide range of project management, data analysis and continuous improvement tools and methodologies. The HSPI Manager II also acts as a leader for the department, serving as a mentor to junior staff and other stakeholders.
**Qualifications**
+ Bachelors' degree (Masters Preferred)
+ 7-9 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement including at least two years of directly managing staff as an operations manager or in a consulting model
+ Certification and/or working knowledge of Lean/Six Sigma methodologies
+ Project management or Lean certification preferred and/or working knowledge of Lean/Six Sigma methodologies
+ Microsoft Office suite ? expert proficiency
+ Experience with advanced software packages including statistical software (Minitab, SPSS, STATA, etc.) preferred
**Non-Bargaining Unit** 614 - Health System Operations - MSH, Mount Sinai Hospital
**Responsibilities**
+ Independently leads, designs, manages, and executes improvement initiatives through all project phases; able to effectively manage multiple concurrent projects and proactively identifies and mitigates resource constraints and changes in project scope
+ Develops scope and plan for improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones; Utilizes expertise in improvement methodologies to appropriately identify the correct design and approach for initiatives; Can communicate approach to outside stakeholders unfamiliar with improvement tools and methodologies
+ Manages and continuously improves performance review forums and tools, such as monthly business reviews and associated dashboards/reporting
+ Designs and conducts analysis of a wide range of operational, financial, quality and other data to understand performance by service, location or other groupings
+ Uses project management skills to: develop project plans and timelines for improvement projects; effectively track deliverables and delegate tasks; coordinate project summary presentations; and maintain oversight of all project related tasks necessary for success in progressively more complex projects
+ Optimize processes to drive efficiency, streamline workflows, and scale process improvements.
+ Plans and executes complex data analysis to support leadership decision making in a variety of subject matter areas, including: process measures and performance metrics, scheduling, resource utilization, labor and productivity, quality measures, patient satisfaction measures, and demographic data
+ Supervises data analysis completed by other team members and provides feedback on approach and accuracy of findings
+ Collaborates with team members and stakeholders to develop and test hypotheses related to scope of analysis
+ Prepares executive-level summaries and contributes to enterprise reporting tools to ensure visibility and accountability of outcomes across the organization
+ Effectively collaborates with stakeholders of all levels of staff, developing trusting working relationships with leadership, physicians, administration, and front line personnel. Considers context when presenting findings and recommendations
+ Creates training content and administers didactic training curriculum on improvement tools and methodologies. May administer training to all levels of the organization
+ Supports the professional development of junior staff, through constructive feedback on project deliverables and as a role model in all project activities, in leadership or supporting roles; actively identifies opportunities to informally mentor department staff
+ Maintains current knowledge of trends and evidence-based solutions for improving healthcare delivery and efficient operations
+ Drives continuous improvement within the department, contributing to the development of improved tools, project methods and internal knowledge base, and project evaluation
+ Performs other duties as required
**About Us**
**Strength through Unity and Inclusion**
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
**About the Mount Sinai Health System:**
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
**Equal Opportunity Employer**
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
**Compensation Statement**
Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $87692 - $ Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

**Job Description**
**Associate Dir, Health Systems & Process Improvement-Health System Operations-Full-Time-Days -Hybrid**
The Associate Director of Health Systems and Process Improvement is responsible for supporting the day-to-day operations of the Health Systems and Process Improvement department. This individual ensures that the complex performance improvement initiatives across the health system are executed in a high quality, timely, and effective manner. Reporting to the Director of Health Systems and Process Improvement at The Mount Sinai Health System, the Associate Director Systems and Process Improvement Manager directly manages and develops departmental analysts, engineers, and managers. In conjunction with the Director, this individual also contributes to the strategic vision of Health Systems and Process Improvement.
**Qualifications**
+ Bachelors' degree in Business, Industrial Engineering, Health Care-clinical or administration, or related quantitative field required; Masters Degree preferred.
+ 8+ years direct operations management, performance improvement, or consulting experience in one or more of the following areas: Strategic planning, operations management, quality improvement, process improvement
Non-Bargaining Unit, 614 - Health System Operations - MSH, Mount Sinai Hospital
**Responsibilities**
+ Manages and deploys Health and Systems Process Improvement analysts, engineers, and managers in conjunction with director to drive successful execution of PI initiatives from project scoping, selecting an appropriate methodology, identifying KPIs, monitoring/supporting progress, implementation and re-measurement
+ Directly manages HSPI resources by measuring and tracking productivity, monitoring assigned projects and deploying resources as needed to meet needs of organization
+ Supports professional development and mentorship of HSPI resources
+ Manages and develops internal standard operating procedures to ensure the timely and effective completion of PI initiatives
+ Responsible for monitoring/documenting detailed process metrics (i.e. cost, quality, throughput, etc.) and project status of PI initiatives as well as updating key leadership and stakeholders on status of PI initiatives; effectively meets deadlines and/or communicates constraints
+ In conjunction with director, responsible for soliciting projects from all levels of organization and ensuring alignment with strategic plan of Mount Sinai Health System
+ In conjunction with director, provides technical guidance on continuous process improvement methodologies to leadership
+ Provides guidance on the development of continuous process improvement education and training programs for all levels of staff (Lean, Six Sigma, PDSA)
+ Creates and administers didactic training curriculum on a performance improvement tools. May administer training to all levels of the organization.
+ Responsible for detailed documentation and record keeping of all completed and active PI initiatives to ensure sharing of best practices throughout organization
+ Responsible for the calculation and development of measures related to the ROI of Health Systems and Process Improvement
+ May serve as mentor to Health Systems and Process Improvement Analysts, Health Systems and Process Improvement Engineers, and junior Health Systems and Process Improvement Managers
+ Maintains current knowledge of health care delivery trends and evidence-based solutions for improving the delivery of care and services
+ Leads and facilitates initiatives as needed
+ Performs other duties as required
**About Us**
**Strength through Unity and Inclusion**
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
**About the Mount Sinai Health System:**
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
**Equal Opportunity Employer**
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
**Compensation Statement**
Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $ - $ Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Business Process Improvement

Overview:

The Director, Business Transformation plays a pivotal role in advancing Mastercard's People Operations & Insights strategy. This role is responsible for leading enterprise-wide transformation initiatives that enhance operational efficiency, drive innovation, and improve user experience across the People & Capability (P&C) function. This position combines strategic thinking, stakeholder engagement, and program execution to deliver measurable business value.

Key Responsibilities:

* Program & Portfolio Leadership:

Lead the end-to-end execution of large-scale, cross-functional transformation initiatives. Build and manage integrated project plans, ensuring alignment with the broader P&C roadmap and business objectives.

* Cross-Functional Collaboration:

Partner with key internal stakeholders-including Technology, Legal, Risk, Finance, Global Business Services, and P&C leadership-to coordinate efforts, manage dependencies, and resolve roadblocks across workstreams.

* Governance & Reporting:

Establish and maintain reporting mechanisms (dashboards, scorecards, executive briefings) to communicate project status, risks, and outcomes to senior leadership and steering committees.

* Process Optimization:

Identify and implement continuous improvement opportunities within P&C operations. Leverage data and insights to streamline workflows and enhance processes.

* Tool & Business Case Development:

Define requirements, evaluate solutions, and create robust business cases that articulate trade-offs, risks, costs, and resource implications to support investment and prioritization decisions.

Qualifications:

* 5-10 years of experience in project or program management, with a strong focus on HR transformation or enterprise change management.
* Deep understanding of HR functions, including HR Business Partners, Centers of Excellence, HR Operations, and HR Technology.
* Demonstrated success in managing complex projects using both SDLC and Agile methodologies.
* Exceptional stakeholder management skills with the ability to influence and communicate across all levels of the organization.
* Advanced proficiency in Excel, PowerPoint, and process mapping tools (e.g., Visio).
* Strong analytical and strategic thinking capabilities; able to synthesize complex data to drive decisions and actions.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

* Abide by Mastercard's security policies and practices;


* Ensure the confidentiality and integrity of the information being accessed;


* Report any suspected information security violation or breach, and


* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.



In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges