73,211 Digital Service jobs in the United States
Global Digital Service & Solutions Manger

Posted 8 days ago
Job Viewed
Job Description
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
Global Digital Service & Solutions Manger Responsibilities:
1. Manage a high-performing team of channel strategy program leaders who cover a variety of workflows within the Customer Care function including but not limited to Self Service Transactions, Digital IVR/Intake, Chatbot, Community, Social, In App/In Product, and more.
2. Provide mentorship, guidance, and career development to team members.
3. Act as the point of contact for your team and support them in removing roadblocks to reach a resolution on complex customer negotiations.
4. Drive to ensure mission is embedded and practiced daily in all activities, including establishing team goals, measuring progress, and sharing results.
5. Shape the vision of the team by ensuring they operate in a frictionless environment and enabling them to identify trends and opportunities that drive operational improvements.
6. Identify risks and opportunities in processes and policy, to ensure all stakeholders are aware and understand the impact on the day-to-day operations.
7. Recognize the need for and lead through change management initiatives while maintaining and driving teammate engagement.
8. Build and maintain healthy relationships with key partners, acting as the link between operations and stakeholders, identifying opportunities that will improve both the customer and teammate experience.
9. Be the spokesperson of the customer.
10. Prioritize the customer's needs by setting solutions in place to prevent unsatisfactory experiences impacting other customers in the future.
11. Advocate for customer care, who will carry and drive the FRL customer focused culture with your colleagues and within your team.
12. Position requires 25% domestic and international travel.
**Minimum Qualifications:**
Minimum Qualifications:
13. Bachelor's degree (or foreign equivalent degree) in Computer Science, Business Administration with a focus on IT, Information Systems, or a related field and five years of work experience in the job offered or in a managerial/directorial-related occupation
14. Alternatively, employer will accept eight years of work experience in job offered or in a managerial/directorial-related occupation as equivalent to the Bachelor's degree and five years of work experience
15. Any suitable combination of education, training, or experience is acceptable
16. Requires 5 years of experience in the following:
17. 1. Digital Customer Support strategy formation and execution
18. 2. Saas / B2C support models in consumer electronics and customer facing surfaces
19. 3. Digital Analytics and measurement
20. 4. Experience Partnering with Product Management and Engineering functions to deliver on large business objectives
21. 5. Working in large and matrixed organizations with examples of successful impact across large initiatives
22. 6. Developing and delivering executive level presentation material to any audience size
23. 7. Reaching solutions with both technical and non-technical issues, ensuring that any impact is communicated cross-functionally at a global level
24. 8. People leadership and coaching
**Public Compensation:**
$260,108/year to $270,600/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
Digital Service Specialist (Online Banker)
Posted 6 days ago
Job Viewed
Job Description
Performs a broad range of member sales and service functions to deliver the desired member experience through digital channels and educate members on digital usage. Focuses on listening to identify member needs by asking questions and offering soluti Digital, Banker, Specialist, Online, Member Service, Communications
Senior Product Manager - Digital Service Solutions

Posted today
Job Viewed
Job Description
**Work Arrangement:**
**Hybrid:** This role is categorized as hybrid. This means the successful candidate is expected to report to the Technical/Innovation Center in Mountain View (CA), Austin (TX) or Warren (MI) three times per week, at minimum. This position can be located at either of these 3 locations.
**The Role:**
The **Senior Product Manager - Digital Service Solutions** is responsible for the vision, strategy, roadmap, execution, and optimization of product initiatives through which we enable our customers to anticipate, understand, schedule, and manage service for their GM vehicle. This includes conducting market research and competitive analysis, monitoring and analyzing user and usability data, and collaborating with other disciplines to ensure the successful launch of new products and the optimization of existing ones. The role requires strong analytical and communication skills, people leadership, creative and critical thinking to identify problems and define solutions, and a commitment to delivering exceptional products that drive business results and exceed customer expectations.
This role reports to the Group Product Manager - Digital Service Solutions.
**What You'll Do (Responsibilities):**
+ Define a product vision, strategy, and roadmap based on customer needs, market trends, and competitive analysis.
+ Collaborate with cross-functional teams, including business, design, engineering, and program, to ensure product goals and priorities are well defined, understood, and executed.
+ Leverage a deep understanding of product management to manage priorities and execution across teams.
+ Create and maintain a product backlog and prioritize features and enhancements based on business value, customer needs, and technical feasibility.
+ Develop and manage product requirements, including definition of the customer journey, functional specifications, and acceptance criteria.
+ Attend regular scrums, stand-ups, status updates, and other ceremonies to help drive priority and the decisions necessary to deliver work with urgency and quality.
+ Work closely with design to develop intuitive and compelling user interfaces.
+ Define and track key metrics using OKRs and KPIs to measure product success and inform future decisions.
+ Communicate product progress, updates, and next steps to leaders, partners, and stakeholders across the organization.
+ Manage product launches, including developing go-to-market strategies and coordinating cross-functional teams to ensure successful releases.
+ Conduct post-launch analysis to evaluate product performance and identify and prioritize areas for improvement.
+ Continuously iterate and improve products based on user feedback, business performance, and market and competitive developments.
+ Manage partner relationships (internal and external) through communication, collaboration, and partnership.
+ Ultimately own the digital product and be responsible for the delivery of that product and associated projects on time, on budget, on strategy, and with a superior level of quality and performance.
**Additional Job Description**
**Yours Skills & Abilities (Required Qualifications):**
+ Minimum 7 years of experience working in digital product management.
+ Extensive knowledge and experience in the development of web, native app, and hybrid app products, with a proven history of successfully delivering consumer-centric digital solutions to market.
+ Extensive experience managing technical, user, and business issues in a fast-moving digital organization.
+ Demonstrated ability to identify, understand, and drive resolution of complex, mission-critical product issues.
+ Experience with Agile software development methodologies and practices.
+ Exceptional verbal and written communication and project leadership skills, including an ability to communicate effectively at an executive level.
+ Ability to distill research and data to identify business opportunities and develop corresponding business cases.
+ Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative.
+ Ability to provide overall leadership across multiple disciplines and teams, while working collaboratively to deliver with quality, on time, and on budget.
+ Proven ability to collaborate with and achieve actionable results through others, build strong and sustainable relationships, and interact at all levels of the organization.
+ Flexibility and proficiency in managing ambiguity and leading teams through changes in strategic direction and/or priorities.
+ Bachelor's degree required with an MBA preferred.
**What Can Give You a Competitive Edge (Preferred Qualifications):**
+ Experience in automotive highly desired.
+ Education and/or experience in a technical discipline (computer science, software engineering, decision science, AI/ML) a plus.
**Relocation** : This job may be eligible for relocation benefits.
**Compensation:** The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. **The compensation may not be representative for positions located outside of the California Bay Area** .
+ The salary range for this role is $131,000 to $202,000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
+ Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
#LI-KE2
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Benefits Overview**
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources ( .
**Non-Discrimination and Equal Employment Opportunities (U.S.)**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Group Product Manager - Digital Service Solutions

Posted today
Job Viewed
Job Description
**Work Arrangement:**
**Hybrid:** This role is categorized as hybrid. This means the successful candidate is expected to report to the Technical/Innovation Center in Mountain View (CA), Austin (TX) or Warren (MI) three times per week, at minimum. This position can be located at either of these 3 locations.
**The Role:**
The **Group Product Manager - Digital Service Solutions** is responsible for the vision, strategy, roadmap, execution, and optimization of product initiatives through which we enable our customers to anticipate, understand, schedule, and manage service for their GM vehicle. This includes conducting market research and competitive analysis, monitoring and analyzing user and usability data, leading a team of product managers, and collaborating with other disciplines to ensure the successful launch of new products and the optimization of existing ones. The role requires strong analytical and communication skills, people leadership, creative and critical thinking to identify problems and define solutions, and a commitment to delivering exceptional products that drive business results and exceed customer expectations.
This role reports to the Director, Product Management - Customer Engagement & eCommerce and will lead a team of five or more direct reports.
**What You'll Do (Responsibilities):**
+ Define the product vision, strategy, and roadmap for the Digital Service Solutions domain based on customer needs, market trends, and competitive analysis.
+ Recruit, hire, manage, and develop a team of Product Managers to drive the definition and execution of that vision, strategy, and roadmap.
+ Collaborate with cross-functional teams, including business, design, engineering, and program, to ensure product goals and priorities are well defined, understood, and executed.
+ Leverage a deep understanding of product management to manage priorities and execution across products and teams.
+ Create and maintain product backlogs and prioritize features and enhancements based on business value, customer needs, and technical feasibility.
+ Develop and manage product requirements, including definition of the customer journey, functional specifications, and acceptance criteria.
+ Attend regular scrums, stand-ups, status updates, and other ceremonies to help drive priority and the decisions necessary to deliver work with urgency and quality.
+ Work closely with design to develop intuitive and compelling user interfaces.
+ Define and track key metrics using OKRs and KPIs to measure product success and inform future decisions.
+ Communicate product progress, updates, and next steps to leaders, partners, and stakeholders across the organization.
+ Manage product launches, including developing go-to-market strategies and coordinating cross-functional teams to ensure successful releases.
+ Conduct post-launch analysis to evaluate product performance and identify and prioritize areas for improvement.
+ Continuously iterate and improve products based on user feedback, business performance, and market and competitive developments.
+ Manage and execute on multiple products in parallel, balancing the needs and timelines of each simultaneously.
+ Manage partner relationships (internal and external) through communication, collaboration, and partnership.
+ Ultimately own the digital product and be responsible for the delivery of that product and associated projects on time, on budget, on strategy, and with a superior level of quality and performance.
**Additional Job Description**
**Yours Skills & Abilities (Required Qualifications):**
+ Minimum 7 years of experience working in digital product management, with at least 3 years in a leadership role.
+ Extensive knowledge and experience in the development of web, native app, and hybrid app products, with a proven history of successfully delivering consumer-centric digital solutions to market.
+ Extensive experience managing technical, user, and business issues in a fast-moving digital organization.
+ Demonstrated ability to identify, understand, and drive resolution of complex, mission-critical product issues.
+ Experience with Agile software development methodologies and practices.
+ Exceptional verbal and written communication and project leadership skills, including an ability to communicate effectively at an executive level.
+ Ability to distill research and data to identify business opportunities and develop corresponding business cases.
+ Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative.
+ Ability to provide overall leadership across multiple disciplines and teams, while working collaboratively to deliver with quality, on time, and on budget.
+ Proven ability to collaborate with and achieve actionable results through others, build strong and sustainable relationships, and interact at all levels of the organization.
+ Flexibility and proficiency in managing ambiguity and leading teams through changes in strategic direction and/or priorities.
+ Bachelor's degree required with an MBA preferred.
**What Can Give You a Competitive Edge (Preferred Qualifications):**
+ Experience in automotive highly desired.
+ Education and/or experience in a technical discipline (computer science, software engineering, decision science, AI/ML) a plus.
**Relocation** : This job may be eligible for relocation benefits.
**Compensation:** The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. **The compensation may not be representative for positions located outside of the California Bay Area** .
+ The salary range for this role is $168,000 and $258,800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
+ Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
**Company vehicle:** Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, though which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.
#LI-KE2
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Benefits Overview**
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources ( .
**Non-Discrimination and Equal Employment Opportunities (U.S.)**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Group Product Manager - Digital Service Solutions

Posted today
Job Viewed
Job Description
**Work Arrangement:**
**Hybrid:** This role is categorized as hybrid. This means the successful candidate is expected to report to the Technical/Innovation Center in Mountain View (CA), Austin (TX) or Warren (MI) three times per week, at minimum. This position can be located at either of these 3 locations.
**The Role:**
The **Group Product Manager - Digital Service Solutions** is responsible for the vision, strategy, roadmap, execution, and optimization of product initiatives through which we enable our customers to anticipate, understand, schedule, and manage service for their GM vehicle. This includes conducting market research and competitive analysis, monitoring and analyzing user and usability data, leading a team of product managers, and collaborating with other disciplines to ensure the successful launch of new products and the optimization of existing ones. The role requires strong analytical and communication skills, people leadership, creative and critical thinking to identify problems and define solutions, and a commitment to delivering exceptional products that drive business results and exceed customer expectations.
This role reports to the Director, Product Management - Customer Engagement & eCommerce and will lead a team of five or more direct reports.
**What You'll Do (Responsibilities):**
+ Define the product vision, strategy, and roadmap for the Digital Service Solutions domain based on customer needs, market trends, and competitive analysis.
+ Recruit, hire, manage, and develop a team of Product Managers to drive the definition and execution of that vision, strategy, and roadmap.
+ Collaborate with cross-functional teams, including business, design, engineering, and program, to ensure product goals and priorities are well defined, understood, and executed.
+ Leverage a deep understanding of product management to manage priorities and execution across products and teams.
+ Create and maintain product backlogs and prioritize features and enhancements based on business value, customer needs, and technical feasibility.
+ Develop and manage product requirements, including definition of the customer journey, functional specifications, and acceptance criteria.
+ Attend regular scrums, stand-ups, status updates, and other ceremonies to help drive priority and the decisions necessary to deliver work with urgency and quality.
+ Work closely with design to develop intuitive and compelling user interfaces.
+ Define and track key metrics using OKRs and KPIs to measure product success and inform future decisions.
+ Communicate product progress, updates, and next steps to leaders, partners, and stakeholders across the organization.
+ Manage product launches, including developing go-to-market strategies and coordinating cross-functional teams to ensure successful releases.
+ Conduct post-launch analysis to evaluate product performance and identify and prioritize areas for improvement.
+ Continuously iterate and improve products based on user feedback, business performance, and market and competitive developments.
+ Manage and execute on multiple products in parallel, balancing the needs and timelines of each simultaneously.
+ Manage partner relationships (internal and external) through communication, collaboration, and partnership.
+ Ultimately own the digital product and be responsible for the delivery of that product and associated projects on time, on budget, on strategy, and with a superior level of quality and performance.
**Additional Job Description**
**Yours Skills & Abilities (Required Qualifications):**
+ Minimum 7 years of experience working in digital product management, with at least 3 years in a leadership role.
+ Extensive knowledge and experience in the development of web, native app, and hybrid app products, with a proven history of successfully delivering consumer-centric digital solutions to market.
+ Extensive experience managing technical, user, and business issues in a fast-moving digital organization.
+ Demonstrated ability to identify, understand, and drive resolution of complex, mission-critical product issues.
+ Experience with Agile software development methodologies and practices.
+ Exceptional verbal and written communication and project leadership skills, including an ability to communicate effectively at an executive level.
+ Ability to distill research and data to identify business opportunities and develop corresponding business cases.
+ Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative.
+ Ability to provide overall leadership across multiple disciplines and teams, while working collaboratively to deliver with quality, on time, and on budget.
+ Proven ability to collaborate with and achieve actionable results through others, build strong and sustainable relationships, and interact at all levels of the organization.
+ Flexibility and proficiency in managing ambiguity and leading teams through changes in strategic direction and/or priorities.
+ Bachelor's degree required with an MBA preferred.
**What Can Give You a Competitive Edge (Preferred Qualifications):**
+ Experience in automotive highly desired.
+ Education and/or experience in a technical discipline (computer science, software engineering, decision science, AI/ML) a plus.
**Relocation** : This job may be eligible for relocation benefits.
**Compensation:** The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. **The compensation may not be representative for positions located outside of the California Bay Area** .
+ The salary range for this role is $168,000 and $258,800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
+ Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
**Company vehicle:** Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, though which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.
#LI-KE2
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Benefits Overview**
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources ( .
**Non-Discrimination and Equal Employment Opportunities (U.S.)**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Senior Product Manager - Digital Service Solutions

Posted today
Job Viewed
Job Description
**Work Arrangement:**
**Hybrid:** This role is categorized as hybrid. This means the successful candidate is expected to report to the Technical/Innovation Center in Mountain View (CA), Austin (TX) or Warren (MI) three times per week, at minimum. This position can be located at either of these 3 locations.
**The Role:**
The **Senior Product Manager - Digital Service Solutions** is responsible for the vision, strategy, roadmap, execution, and optimization of product initiatives through which we enable our customers to anticipate, understand, schedule, and manage service for their GM vehicle. This includes conducting market research and competitive analysis, monitoring and analyzing user and usability data, and collaborating with other disciplines to ensure the successful launch of new products and the optimization of existing ones. The role requires strong analytical and communication skills, people leadership, creative and critical thinking to identify problems and define solutions, and a commitment to delivering exceptional products that drive business results and exceed customer expectations.
This role reports to the Group Product Manager - Digital Service Solutions.
**What You'll Do (Responsibilities):**
+ Define a product vision, strategy, and roadmap based on customer needs, market trends, and competitive analysis.
+ Collaborate with cross-functional teams, including business, design, engineering, and program, to ensure product goals and priorities are well defined, understood, and executed.
+ Leverage a deep understanding of product management to manage priorities and execution across teams.
+ Create and maintain a product backlog and prioritize features and enhancements based on business value, customer needs, and technical feasibility.
+ Develop and manage product requirements, including definition of the customer journey, functional specifications, and acceptance criteria.
+ Attend regular scrums, stand-ups, status updates, and other ceremonies to help drive priority and the decisions necessary to deliver work with urgency and quality.
+ Work closely with design to develop intuitive and compelling user interfaces.
+ Define and track key metrics using OKRs and KPIs to measure product success and inform future decisions.
+ Communicate product progress, updates, and next steps to leaders, partners, and stakeholders across the organization.
+ Manage product launches, including developing go-to-market strategies and coordinating cross-functional teams to ensure successful releases.
+ Conduct post-launch analysis to evaluate product performance and identify and prioritize areas for improvement.
+ Continuously iterate and improve products based on user feedback, business performance, and market and competitive developments.
+ Manage partner relationships (internal and external) through communication, collaboration, and partnership.
+ Ultimately own the digital product and be responsible for the delivery of that product and associated projects on time, on budget, on strategy, and with a superior level of quality and performance.
**Additional Job Description**
**Yours Skills & Abilities (Required Qualifications):**
+ Minimum 7 years of experience working in digital product management.
+ Extensive knowledge and experience in the development of web, native app, and hybrid app products, with a proven history of successfully delivering consumer-centric digital solutions to market.
+ Extensive experience managing technical, user, and business issues in a fast-moving digital organization.
+ Demonstrated ability to identify, understand, and drive resolution of complex, mission-critical product issues.
+ Experience with Agile software development methodologies and practices.
+ Exceptional verbal and written communication and project leadership skills, including an ability to communicate effectively at an executive level.
+ Ability to distill research and data to identify business opportunities and develop corresponding business cases.
+ Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative.
+ Ability to provide overall leadership across multiple disciplines and teams, while working collaboratively to deliver with quality, on time, and on budget.
+ Proven ability to collaborate with and achieve actionable results through others, build strong and sustainable relationships, and interact at all levels of the organization.
+ Flexibility and proficiency in managing ambiguity and leading teams through changes in strategic direction and/or priorities.
+ Bachelor's degree required with an MBA preferred.
**What Can Give You a Competitive Edge (Preferred Qualifications):**
+ Experience in automotive highly desired.
+ Education and/or experience in a technical discipline (computer science, software engineering, decision science, AI/ML) a plus.
**Relocation** : This job may be eligible for relocation benefits.
**Compensation:** The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. **The compensation may not be representative for positions located outside of the California Bay Area** .
+ The salary range for this role is $131,000 to $202,000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
+ Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
#LI-KE2
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Benefits Overview**
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources ( .
**Non-Discrimination and Equal Employment Opportunities (U.S.)**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Group Product Manager - Digital Service Solutions

Posted today
Job Viewed
Job Description
**Work Arrangement:**
**Hybrid:** This role is categorized as hybrid. This means the successful candidate is expected to report to the Technical/Innovation Center in Mountain View (CA), Austin (TX) or Warren (MI) three times per week, at minimum. This position can be located at either of these 3 locations.
**The Role:**
The **Group Product Manager - Digital Service Solutions** is responsible for the vision, strategy, roadmap, execution, and optimization of product initiatives through which we enable our customers to anticipate, understand, schedule, and manage service for their GM vehicle. This includes conducting market research and competitive analysis, monitoring and analyzing user and usability data, leading a team of product managers, and collaborating with other disciplines to ensure the successful launch of new products and the optimization of existing ones. The role requires strong analytical and communication skills, people leadership, creative and critical thinking to identify problems and define solutions, and a commitment to delivering exceptional products that drive business results and exceed customer expectations.
This role reports to the Director, Product Management - Customer Engagement & eCommerce and will lead a team of five or more direct reports.
**What You'll Do (Responsibilities):**
+ Define the product vision, strategy, and roadmap for the Digital Service Solutions domain based on customer needs, market trends, and competitive analysis.
+ Recruit, hire, manage, and develop a team of Product Managers to drive the definition and execution of that vision, strategy, and roadmap.
+ Collaborate with cross-functional teams, including business, design, engineering, and program, to ensure product goals and priorities are well defined, understood, and executed.
+ Leverage a deep understanding of product management to manage priorities and execution across products and teams.
+ Create and maintain product backlogs and prioritize features and enhancements based on business value, customer needs, and technical feasibility.
+ Develop and manage product requirements, including definition of the customer journey, functional specifications, and acceptance criteria.
+ Attend regular scrums, stand-ups, status updates, and other ceremonies to help drive priority and the decisions necessary to deliver work with urgency and quality.
+ Work closely with design to develop intuitive and compelling user interfaces.
+ Define and track key metrics using OKRs and KPIs to measure product success and inform future decisions.
+ Communicate product progress, updates, and next steps to leaders, partners, and stakeholders across the organization.
+ Manage product launches, including developing go-to-market strategies and coordinating cross-functional teams to ensure successful releases.
+ Conduct post-launch analysis to evaluate product performance and identify and prioritize areas for improvement.
+ Continuously iterate and improve products based on user feedback, business performance, and market and competitive developments.
+ Manage and execute on multiple products in parallel, balancing the needs and timelines of each simultaneously.
+ Manage partner relationships (internal and external) through communication, collaboration, and partnership.
+ Ultimately own the digital product and be responsible for the delivery of that product and associated projects on time, on budget, on strategy, and with a superior level of quality and performance.
**Additional Job Description**
**Yours Skills & Abilities (Required Qualifications):**
+ Minimum 7 years of experience working in digital product management, with at least 3 years in a leadership role.
+ Extensive knowledge and experience in the development of web, native app, and hybrid app products, with a proven history of successfully delivering consumer-centric digital solutions to market.
+ Extensive experience managing technical, user, and business issues in a fast-moving digital organization.
+ Demonstrated ability to identify, understand, and drive resolution of complex, mission-critical product issues.
+ Experience with Agile software development methodologies and practices.
+ Exceptional verbal and written communication and project leadership skills, including an ability to communicate effectively at an executive level.
+ Ability to distill research and data to identify business opportunities and develop corresponding business cases.
+ Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative.
+ Ability to provide overall leadership across multiple disciplines and teams, while working collaboratively to deliver with quality, on time, and on budget.
+ Proven ability to collaborate with and achieve actionable results through others, build strong and sustainable relationships, and interact at all levels of the organization.
+ Flexibility and proficiency in managing ambiguity and leading teams through changes in strategic direction and/or priorities.
+ Bachelor's degree required with an MBA preferred.
**What Can Give You a Competitive Edge (Preferred Qualifications):**
+ Experience in automotive highly desired.
+ Education and/or experience in a technical discipline (computer science, software engineering, decision science, AI/ML) a plus.
**Relocation** : This job may be eligible for relocation benefits.
**Compensation:** The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. **The compensation may not be representative for positions located outside of the California Bay Area** .
+ The salary range for this role is $168,000 and $258,800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
+ Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
**Company vehicle:** Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, though which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.
#LI-KE2
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Benefits Overview**
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources ( .
**Non-Discrimination and Equal Employment Opportunities (U.S.)**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Be The First To Know
About the latest Digital service Jobs in United States !
Senior Product Manager - Digital Service Solutions

Posted today
Job Viewed
Job Description
**Work Arrangement:**
**Hybrid:** This role is categorized as hybrid. This means the successful candidate is expected to report to the Technical/Innovation Center in Mountain View (CA), Austin (TX) or Warren (MI) three times per week, at minimum. This position can be located at either of these 3 locations.
**The Role:**
The **Senior Product Manager - Digital Service Solutions** is responsible for the vision, strategy, roadmap, execution, and optimization of product initiatives through which we enable our customers to anticipate, understand, schedule, and manage service for their GM vehicle. This includes conducting market research and competitive analysis, monitoring and analyzing user and usability data, and collaborating with other disciplines to ensure the successful launch of new products and the optimization of existing ones. The role requires strong analytical and communication skills, people leadership, creative and critical thinking to identify problems and define solutions, and a commitment to delivering exceptional products that drive business results and exceed customer expectations.
This role reports to the Group Product Manager - Digital Service Solutions.
**What You'll Do (Responsibilities):**
+ Define a product vision, strategy, and roadmap based on customer needs, market trends, and competitive analysis.
+ Collaborate with cross-functional teams, including business, design, engineering, and program, to ensure product goals and priorities are well defined, understood, and executed.
+ Leverage a deep understanding of product management to manage priorities and execution across teams.
+ Create and maintain a product backlog and prioritize features and enhancements based on business value, customer needs, and technical feasibility.
+ Develop and manage product requirements, including definition of the customer journey, functional specifications, and acceptance criteria.
+ Attend regular scrums, stand-ups, status updates, and other ceremonies to help drive priority and the decisions necessary to deliver work with urgency and quality.
+ Work closely with design to develop intuitive and compelling user interfaces.
+ Define and track key metrics using OKRs and KPIs to measure product success and inform future decisions.
+ Communicate product progress, updates, and next steps to leaders, partners, and stakeholders across the organization.
+ Manage product launches, including developing go-to-market strategies and coordinating cross-functional teams to ensure successful releases.
+ Conduct post-launch analysis to evaluate product performance and identify and prioritize areas for improvement.
+ Continuously iterate and improve products based on user feedback, business performance, and market and competitive developments.
+ Manage partner relationships (internal and external) through communication, collaboration, and partnership.
+ Ultimately own the digital product and be responsible for the delivery of that product and associated projects on time, on budget, on strategy, and with a superior level of quality and performance.
**Additional Job Description**
**Yours Skills & Abilities (Required Qualifications):**
+ Minimum 7 years of experience working in digital product management.
+ Extensive knowledge and experience in the development of web, native app, and hybrid app products, with a proven history of successfully delivering consumer-centric digital solutions to market.
+ Extensive experience managing technical, user, and business issues in a fast-moving digital organization.
+ Demonstrated ability to identify, understand, and drive resolution of complex, mission-critical product issues.
+ Experience with Agile software development methodologies and practices.
+ Exceptional verbal and written communication and project leadership skills, including an ability to communicate effectively at an executive level.
+ Ability to distill research and data to identify business opportunities and develop corresponding business cases.
+ Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative.
+ Ability to provide overall leadership across multiple disciplines and teams, while working collaboratively to deliver with quality, on time, and on budget.
+ Proven ability to collaborate with and achieve actionable results through others, build strong and sustainable relationships, and interact at all levels of the organization.
+ Flexibility and proficiency in managing ambiguity and leading teams through changes in strategic direction and/or priorities.
+ Bachelor's degree required with an MBA preferred.
**What Can Give You a Competitive Edge (Preferred Qualifications):**
+ Experience in automotive highly desired.
+ Education and/or experience in a technical discipline (computer science, software engineering, decision science, AI/ML) a plus.
**Relocation** : This job may be eligible for relocation benefits.
**Compensation:** The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. **The compensation may not be representative for positions located outside of the California Bay Area** .
+ The salary range for this role is $131,000 to $202,000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
+ Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
#LI-KE2
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Benefits Overview**
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources ( .
**Non-Discrimination and Equal Employment Opportunities (U.S.)**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Product Owner Digital Service and Support
Posted 6 days ago
Job Viewed
Job Description
Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 1,800 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT, is currently ranked #60 on Engineering News-Record’s list of the Top 500 Design Firms.
POSITION SUMMARY: Responsible for the overall completion of the data processing phase of specific field survey projects. SPONSORSHIP IS NOT AVAILABLE FOR THIS POSITION.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Performs topographic plotting, terrain modeling, plat preparation, note reduction and design file generation
- Perform office survey activities in accordance with Minimum Standards of Practice for Surveying
- Operate and supervise the use of all survey equipment including electronic data collectors, levels, electronic total station, GPS and survey vehicles.
- Performs office computations necessary for the completion of task assignments including QA/QC.
- Tracks job progress
- Completes data collector maintenance
- Coordinates information for stakeout services
- Analyzes raw data for mathematical closure and geometric accuracy
- Prepares finished grade sheets, topographic maps, records of survey, corner records and other survey reports
- Communicates the daily progress of the crew towards the project goals and/or accomplishments with the office staff
NONESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Perform other related duties as assigned
Required Skills Required Experience
- High school diploma or equivalent
- Skills in coordinate geometry and trigonometry
- Extensive knowledge in field surveying techniques, including data collection, traverse adjustments, GPS surveys, and construction stakeouts.
- Familiarity with third party software for data reduction and drafting, including Microstation, Open Roads Designer (ORD), AutoCAD Civil 3D, Carlson Survey
- Familiarity with Subsurface Utility Designation and/or Test Holes
QUALIFICATIONS PREFERRED
- Related experience
- FDOT mapping experience
WORKING CONDITIONS
Work is performed within a general office environment 80% of the time. Work is generally sedentary in nature, but may require occasional standing and walking. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment.
Field work is required 20% of the time, where work may be conducted outside in heat/cold, wet/humid, and dry/arid conditions. Some lifting (up to 25 lbs) may be required as needed.
JOB COMPETENCIES
- Attention-To-Detail
- Dependability
- Interpersonal Savvy
- Job-Focused Learning
- Planning and Organizing/Time Management
- Results-Oriented
- Safety
IF MANAGING OTHERS, THESE COMPETENCIES APPLY
- Conflict Management
- Managing Performance
- Collaboration
- Attention-To-Detail
- Dependability
- Job-Focused Learning
- Planning and Organizing/Time Management
- Results-Oriented
- Safety
JMT is an Equal Opportunity Employer M/F/Disability/Vet/Sexual Orientation/Gender Identity, and we are proud to be building an inclusive and diverse workforce.
Senior Product Manager - Digital Service Solutions (Mountain View)
Posted today
Job Viewed
Job Description
Senior Product Manager - Digital Service Solutions page is loadedSenior Product Manager - Digital Service Solutions Apply remote type Hybrid locations Warren, Michigan, United States of America Mountain View, California, United States of America Austin, Texas, United States of America time type Full time posted on Posted 8 Days Ago job requisition id JR-202513412Job Description
Work Arrangement:
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Technical/Innovation Center in Mountain View (CA), Austin (TX) or Warren (MI) three times per week, at minimum. This position can be located at either of these 3 locations.
The Role:
The Senior Product Manager Digital Service Solutions is responsible for the vision, strategy, roadmap, execution, and optimization of product initiatives through which we enable our customers to anticipate, understand, schedule, and manage service for their GM vehicle. This includes conducting market research and competitive analysis, monitoring and analyzing user and usability data, and collaborating with other disciplines to ensure the successful launch of new products and the optimization of existing ones. The role requires strong analytical and communication skills, people leadership, creative and critical thinking to identify problems and define solutions, and a commitment to delivering exceptional products that drive business results and exceed customer expectations.
This role reports to the Group Product Manager Digital Service Solutions.
What Youll Do (Responsibilities):
- Define a product vision, strategy, and roadmap based on customer needs, market trends, and competitive analysis.
- Collaborate with cross-functional teams, including business, design, engineering, and program, to ensure product goals and priorities are well defined, understood, and executed.
- Leverage a deep understanding of product management to manage priorities and execution across teams.
- Create and maintain a product backlog and prioritize features and enhancements based on business value, customer needs, and technical feasibility.
- Develop and manage product requirements, including definition of the customer journey, functional specifications, and acceptance criteria.
- Attend regular scrums, stand-ups, status updates, and other ceremonies to help drive priority and the decisions necessary to deliver work with urgency and quality.
- Work closely with design to develop intuitive and compelling user interfaces.
- Define and track key metrics using OKRs and KPIs to measure product success and inform future decisions.
- Communicate product progress, updates, and next steps to leaders, partners, and stakeholders across the organization.
- Manage product launches, including developing go-to-market strategies and coordinating cross-functional teams to ensure successful releases.
- Conduct post-launch analysis to evaluate product performance and identify and prioritize areas for improvement.
- Continuously iterate and improve products based on user feedback, business performance, and market and competitive developments.
- Manage partner relationships (internal and external) through communication, collaboration, and partnership.
- Ultimately own the digital product and be responsible for the delivery of that product and associated projects on time, on budget, on strategy, and with a superior level of quality and performance.
Yours Skills & Abilities (Required Qualifications):
- Minimum 7 years of experience working in digital product management.
- Extensive knowledge and experience in the development of web, native app, and hybrid app products, with a proven history of successfully delivering consumer-centric digital solutions to market.
- Extensive experience managing technical, user, and business issues in a fast-moving digital organization.
- Demonstrated ability to identify, understand, and drive resolution of complex, mission-critical product issues.
- Experience with Agile software development methodologies and practices.
- Exceptional verbal and written communication and project leadership skills, including an ability to communicate effectively at an executive level.
- Ability to distill research and data to identify business opportunities and develop corresponding business cases.
- Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative.
- Ability to provide overall leadership across multiple disciplines and teams, while working collaboratively to deliver with quality, on time, and on budget.
- Proven ability to collaborate with and achieve actionable results through others, build strong and sustainable relationships, and interact at all levels of the organization.
- Flexibility and proficiency in managing ambiguity and leading teams through changes in strategic direction and/or priorities.
- Bachelors degree required with an MBA preferred.
What Can Give You a Competitive Edge (Preferred Qualifications):
- Experience in automotive highly desired.
- Education and/or experience in a technical discipline (computer science, software engineering, decision science, AI/ML) a plus.
Relocation : This job may be eligible for relocation benefits.
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of the California Bay Area .
The salary range for this role is $131,000 to $202,000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
#LI-KE2
About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join UsWe believe we all must make a choice every day individually and collectively to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits OverviewFrom day one, we're looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources .
Non-Discrimination and Equal Employment Opportunities (U.S.)General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .
AccommodationsGeneral Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Similar Jobs (4) Group Product Manager - Digital Service Solutions remote type Hybrid locations 3 Locations time type Full time posted on Posted 8 Days AgoSenior Product Manager remote type Hybrid locations Warren, Michigan, United States of America time type Full time posted on Posted 22 Days AgoSenior Group Product Manager - EV Charging remote type Hybrid locations 2 Locations time type Full time posted on Posted 6 Days AgoWe are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: