85,697 Digital Service jobs in the United States

This position services the organization's Digital Service Specialist ensures a high level of quality and customer satisfaction across these products and services. The representative is responsible for the daily eBanking support calls, emails, web requests, secure messages, and branch inquiries; including internet banking, online cash management services, mobile banking, online bill payments, telephone banking, merchant services, eCapture, debit cards, and other applicable services. This position must be able to assist customers with basic system requirement and troubleshooting over the phone and/or email. Additionally, the representative will be expected to cross sell different Electronic Banking products and services, and should be comfortable with IT terminology.

High School Diploma or equivalent, background in customer service, and/or banking experience preferred, strong oral and written communication skills, strong PC skills; working knowledge of all common Office applications (i.e. Word & Excel) and internet application, strong team player, strong organizational skills and detail oriented with ability to prioritize and handle multiple tasks, ability to work effectively under pressure and to meet deadlines.

Benefits

• Generous group medical, dental, vision and drug benefits
• 401(k) plan for eligible employees, with matching and immediate vesting
• Educational assistance
• Paid time off, including vacation, sick leave, holidays and birthday
• Bank-paid life insurance
• Free checking account and safe deposit box
• Special home and auto loan financing programs
• Opportunities for advancement
• Competitive salaries

• Hours of Work: 10:30 a.m. to 7:00 p.m. EST

Location: Fort Mill, SC

Summary:

The primary purpose of this position is to provide Level 2 OEM Software & Hardware Support for Digital LED sign customers.

The primary responsibilities and duties include; but are not limited to:

• Responsible for responding to customer email requests and logging into the Service Ticketing system. In this capacity the employee will:
• Proactively utilizing proprietary MRI software tools for sign configuration and Portal monitoring detect and diagnose issues and update customers via the Ticketing system on the sign.
• Provide remote support to MRI and Third-Party Installers on the installation and Commissioning of new MRI.
• Handle escalated Service Cases from NOC Technical Support Agents, Level 1 and drive service Cases to resolution.
• Escalate customer inquiries to Engineering level support if required with full debrief on the issue to ensure the issue is resolved.
• Provide over the phone support to customers related to LED display.
• Provide over-the-phone support to customers setting up and maintaining wired, cellular and Wi-Fi networks. Specific skills in configuring network.
• Input service call information into Service ticketing system to log customer information and actions taken along with required next steps. Diligently enter required information into drop down menu fields to facilitate the gathering of service and product performance.
• Responsible for helping the Field Services Team remotely and/or going onsite to address escalated issues that could not be resolved at first.
• Responsible for ensuring accuracy in Field Service reports upon Case service completion. Specifically, Case Resolution, Time, and Materials used logged into the ticketing system.
• Responsible for Helping NOC Scheduling Technician to optimize Field Service Technicians daily schedule.
• Occasionally requirement of travel within Canada to commission newly installed digital displays. This can happen within 1 weeks notice.
• In doing the above activities, create a positive customer experience while meeting company standards pertaining to quality of work performed and in compliance with company policies, procedures, legislation, regulation and directions and identify non-compliance.
• Participate and comply with all health and safety processes and initiatives to ensure that Media Resources remains a safe workplace.
• Ensure all Service calls are answered and completed to the customers satisfaction in a timely manner.
• Ensure all Service calls are proactively followed up and customers kept up to date on service ticket status.
• Ensure all pertinent information is entered into service tickets to facilitate the gathering of service performance and product information.
• Expect to take escalation calls after hours or weekends.
• Work collaboratively with other team members and leadership.
• Additional responsibilities and duties as assigned.

Requirements / Qualifications:

Academic Training:

• Technical college and A+ certification an asset.

Work Experience:

• 2+ years experience in Tier 2 desktop support providing similar technical responsibilities.
• Exceptional written and verbal communication skills with a real desire to help customers and create a positive customer experience.
• Solid understanding of networking.
• Ability to work professionally with outside service providers.
• Positive enjoy life attitude to work strong team player with excellent problem and conflict solving skills; resourceful and proactive.
• Commitment to product quality and delivery deadlines based on cost and time constraints.
• Exemplary organization and time management skills; excellent multitasking ability.

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 22 branch offices in southeast Michigansoon to be 23! We have over 450 team members, more than 150,000 members, $3.9 billion in assets, and an average 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press 12 years in a row. If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Overview of Responsibilities: Performs a broad range of member sales and service functions to deliver the desired member experience through digital channels and educate members on digital usage. Focuses on listening to identify member needs by asking questions and offering solutions in order to build loyal member relationships. Actively promotes MSGCU and its products and services by providing member support for digital services.

Essential Duties and Responsibilities:

• Provides internal and external member support for MSGCU's digital services including online and mobile banking, online bill payment, 3rd party payment services, and the MSGCU website. Receives and responds to all digital channel communications via phone, live chat, online banking, secured/unsecured email, video, co-browsing, and fax.
• Uses a consultative approach when serving members through video technology and other digital channels and asks high impact questions to identify members' perceived and unperceived needs. Listens for member cues and uses sales skills to successfully cross sell MSGCU's products and services as a solution.
• Follows MSGCU's service standards and completes member service responsibilities with focus and understanding in order to ensure accuracy. Member service responsibilities include, but are not limited to: processing loan applications, opening new memberships, opening IRAs, notary services, wires, and setting-up automated services.
• Assists members in completing traditional branch transactions through video technology and Interactive Teller Machines (ITM). Follows up with branch teams for support when transactions are unable to be completed digitally.
• Provides member education on digital services and assists members and team members with resolving issues with MSGCU's remote services.
• Effectively listens for cues and reviews account data to determine the nature and extent of members' needs and provides appropriate troubleshooting steps and resolution.
• Serves as help desk support for branch network for members' digital services inquiries and follows up with member service team when necessary.
• Completes the online account opening process by reviewing online membership applications for approval, updating required tracking, and sending documents to members.
• Assists with testing and implementation of new products as required.
• Uses Creating Member Loyalty skills to bridge the knowledge gap in digital communications in order to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions.
• Generates new business by asking for the business and for referrals.
• Maintains familiarity with competitor fees and products and has a general understanding of the current financial environment.

Essential Preparation and Training:

• High school diploma or GED; and
• 1 year of progressively responsible experience within a financial services to become familiar with the variety of financial products and services and account options available required.
• Preference given to candidates with at least one year of experience supporting online or remote services.

Essential Knowledge, Skills, and Abilities:

• Member Focus: Builds strong member (internal/external) relationships by using active listening skills to gain insight into member needs, identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service. Behavior consistently demonstrates engagement with members and commitment to MSGCU initiatives.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates Effectively: Develops and delivers communications (verbal, including via phone, and written) that convey a clear understanding of the unique needs of different audiences. Considers the digital environment when building relationships with members and utilizes communication skills to build relationships in dynamic ways.
• Instills Trust: Gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.
• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.

• Ability to work in a highly organized, restrictive environment requiring extended periods at a fixed workstation.
• Proficient in the use of PCs, Microsoft Office, and other standard office equipment.
• Proficient in the use of remote technology such as smartphones, tablets, and mobile applications, as well as online budgeting software products. Keeps current with updates and trends in these areas.
• Strong attention to detail and problem solving skills.
• Average reasoning and mathematical ability.

Working Conditions:

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU's service area as business needs require.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base hourly pay begins at $19.25 / hour
• Team members in this role are eligible to earn incentives as part of our variable compensation plan
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 13 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)

In a world with so many technological advances in buildings, new designs with a focus on sustainability and energy efficiency are playing a larger role in our society. Due to an aging infrastructure some buildings are being left behind. Where can these customers turn for help you ask? Schneider Electric Building Advisor ECM Auditing is the answer. The HVAC Digital Service Audit Engineer plays a key role in our Building Advisor offer. This position draws on experience in reviewing documentation, current BMS control strategy, and building operation to make recommendations for efficiency. The recommendations can be both to physical changes to the HVAC system as well as control strategies to help customers improve the performance of their buildings. This position supports a national group of branches and partners who perform complementary on-site services.

• Evaluate HVAC system design and BMS control strategies
• Utilize software to analyze available data to optimize customer HVAC and BMS systems.
• Review all existing design and operations documentation available
• Remotely log into customer BMS systems to get a better idea of current operation
• Suggest system design and programming improvements to increase efficiency
• Perform energy savings calculations based on recommendations
• Prepare reports for customers with recommendations to address system issues or recommendations
• Deliver findings to involved parties with recommendations and impact
• Diagnose and troubleshoot software and hardware issues
• Become a subject matter expert on the team
• Train team members in energy auditing and skills needed to succeed
• Implement Schneider Electric analytics platforms remotely on customer systems
• Analyze analytics platform results and make recommendations to repair and optimize customer HVAC and BMS systems
• Other duties as assigned

What skills and capabilities will make you successful?

• Four-year degree in an engineering discipline or equivalent related work experience.
• 5+ years of experience.
• Certified Energy Manager (CEM) Required. Certification can be obtained within first 4 months of starting the position.
• Advanced understanding of control fundamentals and advanced application of building systems and energy use.
• Comfort with reviewing mechanical systems drawings, HVAC drawings, and controls drawings.
• Experience with energy auditing and calculations.
• Background in HVAC system commissioning, retro-commissioning, and design.
• Significant troubleshooting experience on various building automation systems.
• Should bring thought leadership to the role and be part of a community of professionals.
• Experience with Schneider Electric Ecostruxure for Building Operation and legacy BMS systems, is a plus.
• Excellent verbal and written communication skills including, but not limited to, the ability to influence and persuade internal and external Customers, listen effectively, and solicit input from others.
• Advanced ability to use Microsoft Office programs including but not limited to, Word, Excel, and PowerPoint.
• Excellent organizational skills including, but not limited to, the ability to handle multiple demands and assignments, the ability to prioritize tasks effectively and efficiently, and the ability to manage resource procurement and utilization.

What's in it for you?

• Career Growth and advancement opportunity
• Exceptional compensation package with bonus
• Excellent benefits including Medical, Dental, Vision, Life Insurance, PTO, 401K with 6 % match, Stock purchase option, Tuition reimbursement, Wellness Program, company discounts, and much more!

• This position reports to the Digital Service Operations Manager.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

What will you do?

In today's world, data is everywhere. How this data is interpreted in buildings and used to deliver results has led to the growing field of building analytics and remote resolution. The BMS Digital Service Resolution Engineer plays a key role in our building analytics offer, Building Advisor team. This position is responsible for remotely resolving issues identified that impact and achieve long term customer goals. The Digital Service Engineering Center works to help customers have high performing buildings and supports a national group of branches and partners who perform complementary on-site services.

• Implement remote connectivity platform.
• Implement Schneider Electric analytics platforms remotely on customer systems.
• Analyze platform results to optimize customer HVAC and BMS systems.
• Act on priority items to remotely make improvements to the BMS system operation
• Become a subject matter expert on the analytics platform.
• Build a report of trust with customers.
• Train end users on analytics platform use.
• Other duties as assigned.

• Four-year degree in an engineering discipline or computer science, or equivalent related work experience.
• 3 + years of experience.
• Advanced understanding of building systems and energy use.
• Significant troubleshooting experience on various building automation systems.
• Prefer to have experience with Schneider Electric Ecostruxure for Building Operation, Tridium, Niagara or any legacy BMS systems.
• Excellent verbal and written communication skills including, but not limited to, the ability to influence and persuade internal and external Customers, listen effectively, and solicit input from others.
• Advanced ability to use Microsoft Office programs including but not limited to, Word, Excel, and PowerPoint.
• Excellent organizational skills including, but not limited to, the ability to handle multiple demands and assignments, the ability to prioritize tasks effectively and efficiently, and the ability to manage resource procurement and utilization.

• Career Growth and advancement opportunity
• Exceptional compensation package with bonus
• Excellent benefits including Medical, Dental, Vision, Life Insurance, PTO, 401K with 6 % match, Stock purchase option, Tuition reimbursement, Wellness Program, company discounts, and much more!

Who will you report to?

• This position reports to the Digital Service Operations Manager

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

What will you do?

In today's world, data is everywhere. How this data is interpreted in buildings and used to deliver results has led to the growing field of building analytics and remote resolution. The BMS Digital Service Resolution Engineer plays a key role in our building analytics offer, Building Advisor team. This position is responsible for remotely resolving issues identified that impact and achieve long term customer goals. The Digital Service Engineering Center works to help customers have high performing buildings and supports a national group of branches and partners who perform complementary on-site services.

• Implement remote connectivity platform.
• Implement Schneider Electric analytics platforms remotely on customer systems.
• Analyze platform results to optimize customer HVAC and BMS systems.
• Act on priority items to remotely make improvements to the BMS system operation
• Become a subject matter expert on the analytics platform.
• Build a report of trust with customers.
• Train end users on analytics platform use.
• Other duties as assigned.

• Four-year degree in an engineering discipline or computer science, or equivalent related work experience.
• 3 + years of experience.
• Advanced understanding of building systems and energy use.
• Significant troubleshooting experience on various building automation systems.
• Prefer to have experience with Schneider Electric Ecostruxure for Building Operation, Tridium, Niagara or any legacy BMS systems.
• Excellent verbal and written communication skills including, but not limited to, the ability to influence and persuade internal and external Customers, listen effectively, and solicit input from others.
• Advanced ability to use Microsoft Office programs including but not limited to, Word, Excel, and PowerPoint.
• Excellent organizational skills including, but not limited to, the ability to handle multiple demands and assignments, the ability to prioritize tasks effectively and efficiently, and the ability to manage resource procurement and utilization.

• Career Growth and advancement opportunity
• Exceptional compensation package with bonus
• Excellent benefits including Medical, Dental, Vision, Life Insurance, PTO, 401K with 6 % match, Stock purchase option, Tuition reimbursement, Wellness Program, company discounts, and much more!

Who will you report to?

• This position reports to the Digital Service Operations Manager

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Desk Automation Engineer / Digital Service Desk Specialist

Job Description:

• 3-7 years in IT Service Management (ITSM), Enterprise Service Desk, or Automation platforms.

• Experience with ServiceNow, BMC Remedy, Cherwell, or similar ITSM tools.

• Hands-on with RPA/automation tools (UiPath, Automation Anywhere, or scripting in Python/PowerShell).

• Understanding of APIs and integrations (REST, SOAP, JSON).

• Exposure to chatbots or NLP systems (Amelia, Watson, Azure Cognitive Services, Dialogflow, etc.) a big plus.

• Strong troubleshooting and cross-department collaboration skills.

Key responsibilities:

• Configure and maintain 1Desk platform across IT, HR, Finance, and Facilities.

• Train and fine-tune Amelia (cognitive agent) for new intents, workflows, and FAQs.

• Build automation workflows and integrations with enterprise systems (ServiceNow, SAP, Workday, Active Directory, etc.).

• Monitor ticket flow, exceptions, and escalations; continuously improve automation coverage.

• Partner with business stakeholders to identify new opportunities for cognitive automation.

• Ensure compliance with enterprise ITSM standards, SLAs, and governance policies.