26 Pacific Tech Solutions jobs in Pacific

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.

As a Field Service Manager you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide free DISH programming, paid training, and incredible opportunities for advancement.

Key Responsibilities:

• Supporting new employees through training and future development
• Demonstrating and coaching behaviors that ensure quality customer service
• Training existing Installers/Technicians on changing processes, procedures, and technologies
• Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
• Improving team and individual performance by working hands-on alongside the technicians
• Managing fleet-related processes including vehicle maintenance and upkeep
• Addressing escalated customer and/or employee issues

Skills and Qualifications:

• A strong competency in leading, developing, mentoring, and coaching
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
• Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
• Ability to write reports and correspondence
• Excellent presentation, facilitation, and communication skills
• Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
• Ability to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)
• Willingness to work flexible hours, including 45+ hours a week, including weekends

Salary Range:
$63,150.00/Year - $0,000.00/Year

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

The HVAC Service Support Specialist provides technical support to contractors, distributors, engineers, and end users for Daikin's US domestic product lines. Provides pre and post-sales technical support including equipment troubleshooting and applications assistance via telephone and email.

Position Responsibilities may include:

• Provide prompt and courteous responses to calls coming into the Technical Support Center hotline
• Provide pre and post-sales technical support via telephone and email
• Assist Reps, Distributors, and Contractors in troubleshooting and in the application of Daikin equipment, connection ratio, capacity de-rates, and equipment selection
• May conduct virtual modeling for troubleshooting and provide resolution
• Log all calls and incidents into the CRM module to track information by customer, model number, and project
• Upon request, provide information such as submittal drawings, wiring diagrams, capacity tables, clearances, piping recommendations based on piping rules, or other information as published in Daikin's equipment literature.
• Assist the Manager in the distribution of requests for field visits and training to the appropriate Daikin Service Representative
• Follow up on customer inquiries to ensure job completion and job satisfaction

• Provide selection software support

• Help explain control-related questions
• Perform additional projects/duties to support ongoing business needs.

• Applies practical knowledge of job area typically obtained through advanced education and work experience
• Encouraged to seek continuous improvements

• Performs a range of mainly straightforward assignments

• Works independently with general supervision
• Problems faced are difficult but not typically complex

• Excellent communication and interpersonal skills to interact effectively with diverse client group
• Ability to troubleshoot in-depth service issues via phone

• Ability to read, analyze, and interpret technical business periodicals, professional journals, and technical procedures

• Ability to write reports, business correspondence, and procedure manuals

• Ability to read and edit technical drawings/prints
• Ability to effectively present information and respond to questions from management, clients, and customers
• Ability to work in a technically dominated environment: engineering, contracting, and construction. Trades and ability to absorb and commit technical information to knowledge quickly
• Ability to anticipate and solve practical problems and resolve issues

• Self-starter with the ability to work both independently and within a team

• Ability to effectively communicate ideas and properly describe problems and solutions

• Ability to effectively handle multiple tasks, time management, and prioritization skills

• Well-developed planning, organization, analytical, and decision-making skills

• Proficient computer skills, such as Excel and PowerPoint, Word (MS Office)
• Ability to produce clear, timely, and concise documentation and have well-developed problem-solving skills

• Ability to apply good judgment, strong work ethic, and integrity on the job.

• 3-5 years of experience in the HVAC field or a technical support role

• High School Diploma or GED Equivalent

• Vocational Certification / Degree preferred

• Must be able to perform essential responsibilities with or without reasonable accommodations
• Required regularly to sit, talk, and listen

• Required to stand, walk, use hands to pick up, handle or feel and reach with arms
• Ability to read and analyze written information on a computer terminal. Close vision and the ability to adjust focus are necessary
• Must be able to travel on business occasionally or work beyond normal work hours as necessary
• Must be able to lift boxes and/or equipment of up to 30 pounds

• Working Conditions -noise level in the work environment is usually quiet to moderate

• MANAGER, TECHNICAL SUPPORT CENTER

Job DescriptionJob Description

St. Charles Community College (SCC) is located just west of St. Louis, in the heart of growing St. Charles County. At SCC, we have a passion for student success. We serve a growing and varied student population, and we are committed to increasing the representation of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving a wide range of student backgrounds.

St. Charles Community College seeks a full-time Tier 2 Technical Support Analyst position will analyze and determine user software needs; ensure effective operation of audio visual for classroom and community events, and provide other high-level instructional and technical support for the academic and community functions of the College on the main campus and off-site location(s).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Meets with users to determine specifications and network configurations needed for new and existing software.
• Provides instructional and technical support to staff, faculty, and students for computers, AV needs, printing and other miscellaneous hardware and software.
• Analyzes information (specifications compared to the workstations and network it will be installed on) and works with the vendor to resolve any technical issues.
• Deploys images and reviews special policies or permissions that need to be setup. Verifies software license information.
• Software installation on a network or standalone.
• Set-up, troubleshoots and ensures connectivity to the network by proper configuration.
• Record system documentation for technical procedures and/or training.
• Set-up and performs testing of software on new operating systems.
• Trainer for Tier 1 Technology Support Analysts.
• Provides basic audio/visual equipment maintenance.
• Provides media instruction for faculty, staff and community.
• Installs, administers, and operates all audio/visual equipment, for all video production activities related to SCC. Including projectors, recorders, data projectors, distribution amplifiers, cameras, mixer/editor; photography equipment; overhead, slide and 16mm projectors; personal computer.
• Manages the TV Studio and assists faculty with classroom activities, including instructional sessions with studio equipment (switcher, teleprompter, cameras, etc.)
• Complies with IT procedure for reporting child pornography on SCC equipment.

MINIMUM QUALIFICATIONS:

• Associate's degree from two-year College; or four years related experience and/or training; or equivalent combination of education and experience.
• Experience deploying software to computers using SCCM, loading software, and basic hardware knowledge.
• Understanding of Microsoft Windows Server environment including Active Directory, group policies, and permissions.
• Experience documenting standard operating procedures, processes, and other administrative functions.
• Self-motivated, task oriented, focused on resolving issues, and ability to function with minimal supervision.
• Conceptual knowledge of network and physical security principles.

QUALIFICATIONS:

• Experience with PowerShell is .
• Technical knowledge of a Windows and Mac operating system .
• Knowledge of Active Directory .
• Experience with audiovisual technology; including projectors, video equipment, Smartboards and document cameras .

St. Charles Community College is an Equal Opportunity Employer.

Tacony Corporation is on the lookout to find our next tech-savvy problem-solver to join our IT in St. Louis as a Level 1 Technical Support Specialist ! In this role, you'll be the first line of defense for all things tech by providing support for hardware, applications, and the daily technical issues across the organization (on-site and remote). Whether you're troubleshooting desktop dilemmas or rolling out hardware/software upgrades, your impact will be immediate and meaningful. But that's not all - cybersecurity matters here, you'll play a vital role in protecting the company by adhering to the company defined security policies and following documented procedures. Additionally you'll collaborate with and learn from Level 2 and Level 3 Engineers, soaking up knowledge like a digital sponge and sharpening your technical skills every step of the way.

What We Do

What began in Nick Tacony's basement as a post-war, start-up company over 75 years ago has since grown into an internationally recognized global products company with multiple offices, 300+ employees, and, successful sales in over 100 countries. Now operating under experienced 3rd generation family leadership, the Tacony Corporation ("Tacony") is ready to write its next chapter as a distributor, manufacturer, wholesaler, and, marketer of diverse and innovative products in the sewing, home floor care, and, commercial cleaning marketplace. We aren't just looking for anybody, we are dedicated to finding someone who enjoys what they do, enjoys the people they work with and for, and want to be part of a growth oriented, people first, purposeful organization that is dedicated to the customer, its mission, and vision.

What You'll Do

• Facilitate requests for technical assistance in relation to hardware and/or software issues by using tech support ticket system to create, follow up on and drive tickets to resolution.
• Maintain and support branch and remote employees' user accounts (rights, permissions, and groups), computers, network equipment, and common applications as needed.
• Manage new employee set up in every necessary communication channel (i.e. Active Directory, Office 365, RingCentral, Epicor and any additional programs)
• Provide onboarding for new employees to include new account setup and introductory training to access company resources and applications
• Troubleshoot, support and maintain warehouse equipment (mobile printers, rf scanners, manifest equipment, etc) at all facilities
• Provide technical support for meetings and events, as needed
• Keep inventory of all equipment, software and license users and securely dispose of all physical IT related equipment
• Provide after hours support in the on call rotation as needed

• At least 1 year of Information Technology experience
• Vocational School Training or Associates/Bachelors degree in IT related major preferred (i.e. Information Systems). CompTIA A+/Network+ industry certifications strongly desired
• Experience with set-up and troubleshooting of end user technologies (i.e. Desktops, Laptops, printers, other peripherals); basic network troubleshooting (connectivity, ping); and Windows 10 Operating System set-up & troubleshooting
• Conceptual knowledge with end-user account maintenance in various systems such as Active Directory, teleconferencing (i.e. Zoom, RingCentral), Office 365, ERP systems (Epicor 10 experience is highly desired, but not required)
• Ability to handle multiple tasks and prioritize effectively

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Enterprise Sr. Technical Support Project Manager will be responsible for managing key customer engagements. This will include handling communications across multiple internal teams, solution vendors, and customers. The focus will be on managing all customer escalations/prioritization regarding product defects, critical feature requests, ticket reviews, and executive reporting. Sr. Technical Support Project Manager will help address the junior members of the teams' questions and provides operational training and support to ensure the less tenured team members are equipped with the tools they require to provide the best-in-class service to their customers. Close coordination is required between various Qualys internal teams: Support, Operations, Development, Quality Assurance, Sales, and Product Management. The right Candidate must have excellent Technical, Organizational, Communication, Leadership, and Customer relationship skills. This candidate would need to understand the customer use case, establish proper expectations with customers, drive speedy resolution within the schedule, and communicate status throughout the organization. DUTIES AND RESPONSIBILITIES: Provide an outstanding experience that increases account retention, which would lead to renewals and adoption of Qualys products. Improve customer experience throughout the end-to-end customer lifecycle. Partner with Sales to ensure renewal and expansion opportunities are identified. Follow the defined customer success plan to expand product adoption, nurture, grow, and maintain the relationship. Ensure that account issues are resolved quickly by escalating to the appropriate stakeholders throughout the company and working with global delivery. Promote a customer-centric mindset across the organization. Host and drive regular status meetings with the customer, meeting minutes, and tracking of deliverables. Review product adoption, overall customer experience, and perception of product and service through establishing MBRs/QBRs. Participate in Incident management process and drive Incidents for their customers. Participate in Qualys integration and capture value the customer expects. Understand complete mapping and understanding of customer infrastructure, Qualys product process and use, and a road map to capture the product's full value to reduce risk. Assist TAMs with prioritizing, tracking, testing, and delivering new Business Critical feature requests and reporting them to the respective customer. Understand and document the impact of an issue that may present to a customer, the priority of any open tickets, and timelines for ongoing projects and commitments. Track customer sentiment, identify revenue risk, and document and project customer voice. Establish working relationships with key stakeholders and customers. Identify and document Qualys champion and economic buyer. Facilitate necessary communication between internal teams and customers. Root Cause Analysis (RCAs) and postmortem reports for critical situations. Mentorship of the newer team members on the RCA process and drafting RCA criteria. Gather and present measurable indicators of project success via detailed or summarized reports. Create and provide presentations to internal and external executive leadership on the state of the accounts. Demonstrated ability to successfully resolve broadly defined, complex, diverse, and/or occasionally unprecedented situations. Track and report internally & externally the overall account health and status of escalations where the account has ongoing escalations. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: BA/BS computer science degree or equivalent work experience. Experience in the IT Security domain 7+ years of customer-facing experience managing successful and proven outcomes. 5+ years of SAAS experience Familiarity with Vulnerability Management, PCI, NIST, or Web Applications Certifications Desired: CompTIA Security+, PMP, CISM, or CISSP Prior Qualys product experience and knowledge are added benefits. Project Management, business process reengineering, and change management methodology knowledge. Strong technical acumen and passion for learning new technologies. Excellent communication and presentation skills, both written and verbal Self-motivated, highly collaborative, creative, goal- and growth-oriented, and team-centric Ability to engage in technical discussions with the customer regarding product usage and identify the business impact of customer issues. *** Annual Salary Guidelines: $115,000 - $135,000 Qualys is an Equal Opportunity Employer, please see our EEO policy. #J-18808-Ljbffr

St. Charles Community College (SCC) is located just west of St. Louis, in the heart of growing St. Charles County. At SCC, we have a passion for student success. We serve a growing and varied student population, and we are committed to increasing the representation of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving a wide range of student backgrounds.

St. Charles Community College seeks a full-time Tier 2 Technical Support Analyst position will analyze and determine user software needs; ensure effective operation of audio visual for classroom and community events, and provide other high-level instructional and technical support for the academic and community functions of the College on the main campus and off-site location(s).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Meets with users to determine specifications and network configurations needed for new and existing software.
• Provides instructional and technical support to staff, faculty, and students for computers, AV needs, printing and other miscellaneous hardware and software.
• Analyzes information (specifications compared to the workstations and network it will be installed on) and works with the vendor to resolve any technical issues.
• Deploys images and reviews special policies or permissions that need to be setup. Verifies software license information.
• Software installation on a network or standalone.
• Set-up, troubleshoots and ensures connectivity to the network by proper configuration.
• Record system documentation for technical procedures and/or training.
• Set-up and performs testing of software on new operating systems.
• Trainer for Tier 1 Technology Support Analysts.
• Provides basic audio/visual equipment maintenance.
• Provides media instruction for faculty, staff and community.
• Installs, administers, and operates all audio/visual equipment, for all video production activities related to SCC. Including projectors, recorders, data projectors, distribution amplifiers, cameras, mixer/editor; photography equipment; overhead, slide and 16mm projectors; personal computer.
• Manages the TV Studio and assists faculty with classroom activities, including instructional sessions with studio equipment (switcher, teleprompter, cameras, etc.)
• Complies with IT procedure for reporting child pornography on SCC equipment.

MINIMUM QUALIFICATIONS:

• Associate's degree from two-year College; or four years related experience and/or training; or equivalent combination of education and experience.
• Experience deploying software to computers using SCCM, loading software, and basic hardware knowledge.
• Understanding of Microsoft Windows Server environment including Active Directory, group policies, and permissions.
• Experience documenting standard operating procedures, processes, and other administrative functions.
• Self-motivated, task oriented, focused on resolving issues, and ability to function with minimal supervision.
• Conceptual knowledge of network and physical security principles.

PREFERRED QUALIFICATIONS:

• Experience with PowerShell is preferred.
• Technical knowledge of a Windows and Mac operating system preferred.
• Knowledge of Active Directory preferred.
• Experience with audiovisual technology; including projectors, video equipment, Smartboards and document cameras preferred.

St. Charles Community College is an Equal Opportunity Employer.

Select how often (in days) to receive an alert:

Date: Jul 20, 2025

Location:

CA

Workplace Type: Hybrid/Remote

Job Location: Edmonton AB

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

The role of this individual carries an understanding of agricultural equipment; is intimately familiar with how the equipment is operated ; and has a strong appreciation of the customers needs and expectations.

The Technical Support Field Manager will be the eyes and ears in the field whose primary function is to identify , investigate and report on product quality and emerging product reliability issues. This will include being the in-field technical representative focused on assisting dealers with product issue resolution.

This position will have frequent and significant interaction with dealer service managers and technicians . The objective is to positively impact on product reliability, customer satisfaction, quality, market share and , ultimately, profitability .

Your Impact:

Makes frequent visitsoften on short noticeto dealers within the assigned area, serving as the 'eyes and ears' of the Technical Services & Support team when needed.

Travels onsite to investigate or assist with technical issues, providing expert advice and guidance to both team members and dealers.

Assists, coaches, and guides dealers in technical problem investigation and solution implementation. Identifies emerging issues and conducts investigations to understand product reliability concerns.

Performs first-level inspection, analysis, and reporting of failed parts . Reports on product reliability concerns, incorporating dealer and customer input, observations, recommendations, and supporting data such as readings, photos, and video.

Collaborates closely with the area Field Team and Technical Support. Provides Custom Harvester Combine Support during the grain harvest season.

Your Experience and Qualification:

Degree/Certification in Vocational Ag, Trade, Technology, Agricultural Sciences, Engineering, or equivalent discipline. Additional certifications like ASE, ASAE, etc. are desired and found to be appealing.

5+ years of experience diagnosing and repairing automotive, ag equipment, heavy construction equipment or related experience.

Excellent technical skills including problem solving & troubleshooting. Thoroughly familiar with applied hydraulics, engines, drivetrains, electrical systems, electronics, and air conditioning systems. Also, excellent verbal and written communication skills.

Experience with heavy equipment (farm or industrial), dealership dynamics, and direct customer interaction. The employee must be capable of operation of assigned area with minimal supervision with clean driving record

Reliable and able to work independently. Must be willing to travel and be away from home.

Group insurance, including vision and dental coverage

Wellness plans

Retirement plan (RRSP) with company match

Paid annual vacation

Employee Stock Purchase Plan

Your Workplace:

You will work with your wonderful AGCO Colleagues from Edmonton AB in Remote Model

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.

Join us as we bring agriculture into the future and apply now!

Job Segment: Information Technology, IT Manager, Technical Support, Agricultural, Hydraulics, Technology, Agriculture, Engineering

AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology. AGCO delivers value to farmers and OEM customers through its differentiated brand portfolio including leading brands like Fendt, Massey Ferguson, PTx and Valtra. AGCO's full line of equipment, smart farming solutions and services helps farmers sustainably feed our world.

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Lisbon or London

Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. You will focus on providing support on our Core products: DNS, SSL, CDN, Load Balancing, etc.

• You have previous experience working as part of a team in a customer-facing role

• You have experience solving HTTP, DNS and other networking-related problems

• You understand how the Internet works

• You have experience working in a support role where you thrived every time you resolved a ticket

• You are comfortable communicating through various support channels and always put the customer first

• You are a motivated self-starter and always looking to expand your existing skillset

• You are fluent in German, Japanese, French, Spanish, Portuguese or Mandarin

• You are familiar with Cloudflare and have a site actively using our platform
• You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)
  
  
• You are familiar with Nginx, Apache, IIS or any other web servers
  
  
• You are committed to gaining a deeper understanding of the following technologies: DNS / CDN - Cache / SSL / Cloudflare Workers
  
  
• You have worked with PostgreSQL, MySQL, MS SQL or other database servers

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@ or via mail at 101 Townsend St. San Francisco, CA 94107.

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

TECHNICAL SUPPORT SPECIALIST - US Residence based position

TECHNICAL SUPPORT SPECIALIST - RESIDENCE

PURPOSE

The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.

The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.

YOUR TASKS AND RESPONSIBILITIES

• Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;

• Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;

• Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;

• Assists in coaching and mentoring of new members of the team in their technical capacities;

• Supports software upgrades and other vulnerability mitigation processes as needed;

• Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;

• Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;

• Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;

• Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

REQUIRED QUALIFICATIONS

• High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;

• OR an Associate's degree in related field with 2 years of applicable experience;

• OR a Bachelor's degree in related field with 1 years of applicable experience;

• Ability to read and interpret technical manuals and schematics;

• Demonstrated ability to work in a face paced self-directed environment;

• Strong verbal and written competencies; along with flexibility and good judgment;

• Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;

• Proficient in Microsoft Office product suite;

• Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;

• Confidence to provide direction and communicate without direct authority.

PREFERRED QUALIFICATIONS

• Demonstrated knowledge of Bayer's Radiology business & product suite;

• Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;

• Current or prior technical troubleshooting acumen for Bayer suite of products;

• Software knowledge and troubleshooting capabilities; including Certegra.

Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.

This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

This posting will be available for application until at least 9-2-25

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.

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| United States : Idaho : Payette | United States : Idaho : Residence Based | United States : Idaho : Soda Springs | United States : Idaho : Williamsburg | United States : Illinois : Ashton | United States : Illinois : Aurora | United States : Illinois : BELLEVILLE | United States : Illinois : Bloomington | United States : Illinois : Calumet City | United States : Illinois : Centralia | United States : Illinois : Champaign | United States : Illinois : Chicago | United States : Illinois : Collinsville | United States : Illinois : Dekalb | United States : Illinois : Dwight | United States : Illinois : Effingham | United States : Illinois : Elgin | United States : Illinois : Elk Grove Village | United States : Illinois : Fairmount | United States : Illinois : Farmer City | United States : Illinois : Geneseo | United States : Illinois : Illiopolis | United States : Illinois : Jerseyville | United States : Illinois : Joliet | United States : Illinois : Lexington | United States : Illinois : Mason City | United States : Illinois : Milford | United States : Illinois : Monmouth | United States : Illinois : Morton | United States : Illinois : Morton Grove | United States : Illinois : Moweaqua | United States : Illinois : Naperville | United States : Illinois : Niles | United States : Illinois : Oak Grove | United States : Illinois : Peoria | United States : Illinois : Pleasant Plains | United States : Illinois : ROCKFORD | United States : Illinois : Residence Based | United States : Illinois : Rolling Meadows | United States : Illinois : Savoy | United States : Illinois : Skokie | United States : Illinois : Springfield | United States : Illinois : Stonington | United States : Illinois : Thomasboro | United States : Illinois : Tremont | United States : Illinois : Tuscola | United States : Illinois : Ursa | United States : Illinois : Waterman | United States : Illinois : White Heath | United States : Indiana : Brazil | United States : Indiana : CORYDON | United States : Indiana 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Based | United States : Iowa : SIOUX CITY | United States : Iowa : Spencer | United States : Iowa : Storm Lake | United States : Iowa : Urbandale | United States : Iowa : Williamsburg | United States : Kansas : Colwich | United States : Kansas : KANSAS CITY N | United States : Kansas : Kansas City | United States : Kansas : Kismet | United States : Kansas : Manhattan | United States : Kansas : Mt. Hope | United States : Kansas : Overland Park | United States : Kansas : Plains | United States : Kansas : Residence Based | United States : Kansas : Shawnee Mission | United States : Kansas : Stilwell | United States : Kansas : Topeka | United States : Kansas : Ulysses | United States : Kansas : WICHITA E | United States : Kansas : Wichita | United States : Kentucky : ASHLAND | United States : Kentucky : ELIZABETHTOWN | United States : Kentucky : LEXINGTON E | United States : Kentucky : Lexington | United States : Kentucky : Louisville | United States : Kentucky : Owensboro | United States : Kentucky : Residence Based | United States : Kentucky : Richmond | United States : Kentucky : SOMERSET | United States : Louisiana : ALEXANDRIA | United States : Louisiana : Baton Rouge | United States : Louisiana : LAKE CHARLES | United States : Louisiana : Lafayette | United States : Louisiana : Luling | United States : Louisiana : MONROE | United States : Louisiana : Marrero | United States : 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Massachusetts : Bridgewater | United States : Massachusetts : Cambridge | United States : Massachusetts : Framingham | United States : Massachusetts : NORTHBOROUGH | United States : Massachusetts : New Bedford | United States : Massachusetts : Norwood | United States : Massachusetts : Reading | United States : Massachusetts : Residence Based | United States : Massachusetts : SPRINGFIELD N | United States : Massachusetts : Sheffield | United States : Massachusetts : Shrewsbury | United States : Massachusetts : South Deerfield | United States : Massachusetts : Springfield | United States : Massachusetts : WORCESTER | United States : Massachusetts : Worcester | United States : Michigan : Ann Arbor | United States : Michigan : Auburn Hills | United States : Michigan : BAY CITY | United States : Michigan : Clinton Twp | United States : Michigan : Constantine | United States : Michigan : Dearborn | United States : Michigan : Detroit | United States : Michigan : Farmington | United States : Michigan : Flint | United States : Michigan : GRAND RAPIDS E | United States : Michigan : Grand Rapids | United States : Michigan : Holland | United States : Michigan : KALAMAZOO SOUTH | United States : Michigan : Kalamazoo | United States : Michigan : Lansing | United States : Michigan : Madison Heights | United States : Michigan : Marquette | United States : Michigan : Mason | United States : Michigan : Muskegon | United States : Michigan : North Detroit | United States : Michigan : ROCHESTER | United States : Michigan : Residence Based | United States : Michigan : Richland | United States : Michigan : Saginaw | United States : Michigan : South Bend | United States : Michigan : South Detroit | United States : Michigan : TRAVERSE CITY | United States : Michigan : Ypsilanti | United States : Minnesota : Blaine | United States : Minnesota : Bloomington | United States : Minnesota : Chanhassen | United States : Minnesota : Chaska | United States : Minnesota : Dassel | United States : Minnesota : Duluth | United States : Minnesota : EAGAN SW, MN SPECIALTY | United States : Minnesota : Eagan | United States : Minnesota : Eden Prairie | United States : Minnesota : Edina | United States : Minnesota : Glyndon | United States : Minnesota : Hutchinson | United States : Minnesota : Leland | United States : Minnesota : MANKATO | United States : Minnesota : Mankato | United States : Minnesota : Mapleton | United States : Minnesota : Minneapolis | United States : Minnesota : Olivia | United States : Minnesota : Owatonna | United States : Minnesota : Redwood Falls | United States : Minnesota : Residence Based | United States : Minnesota : Rochester | United States : Minnesota : Sabin | United States : Minnesota : Shakopee | United States : Minnesota : St Paul | United States : Minnesota : Stanton | United States : Minnesota : Stoneville | United States : Mississippi : Biloxi | United States : Mississippi : Columbus | United States : Mississippi : Flora | United States : 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Matthews | United States : Missouri : New Haven | United States : Missouri : Owensville | United States : Missouri : Residence Based | United States : Missouri : SAINT CHARLES | United States : Missouri : SPRINGFIELD E | United States : Missouri : Saint Joseph | United States : Missouri : Sikeston | United States : Missouri : Springfield | United States : Missouri : St. Charles | United States : Missouri : St. Louis | United States : Montana : Billings | United States : Montana : Bozeman | United States : Montana : Great Falls | United States : Montana : Residence Based | United States : Nebraska : Beaver Crossing | United States : Nebraska : Blair | United States : Nebraska : Fontenelle | United States : Nebraska : Gothenburg | United States : Nebraska : Grand Island | United States : Nebraska : Hastings | United States : Nebraska : Henderson | United States : Nebraska : Kearney | United States : Nebraska : Lincoln | United States : Nebraska : North Bend | United States : Nebraska : 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New York : Long Island | United States : New York : Manhattan | United States : New York : Newburgh | United States : New York : Poughkeepsie | United States : New York : Queens | United States : New York : Residence Based | United States : New York : Rochester | United States : New York : SARATOGA SPRINGS | United States : New York : SCHENECTADY | United States : New York : SPRING VALLEY | United States : New York : SYRACUSE S | United States : New York : Schenectady | United States : New York : Staten Island | United States : New York : Syracuse | United States : New York : Tarrytown | United States : New York : UTICA | United States : New York : WEBSTER | United States : New York : White Plains | United States : North Carolina : Asheville | United States : North Carolina : Cary | United States : North Carolina : Chapel Hill | United States : North Carolina : Charlotte | United States : North Carolina : Clayton | United States : North Carolina : DURHAM | United States : North Carolina : DURHAM | United States : North Carolina : Durham | United States : North Carolina : Fayetteville | United States : North Carolina : Gastonia | United States : North Carolina : Greensboro | United States : North Carolina : Greenville | United States : North Carolina : Hickory | United States : North Carolina : Kannapolis | United States : North Carolina : Matthews | United States : North Carolina : Morrisville | United States : North Carolina : Mount Olive | United States : North Carolina : Mt Olive | United States : North Carolina : Pikeville | United States : North Carolina : Raleigh | United States : North Carolina : Research Triangle Park | United States : North Carolina : Residence Based | United States : North Carolina : Rocky Mount | United States : North Carolina : Statesville | United States : North Carolina : Wilmington | United States : North Carolina : Wilson | United States : North Carolina : Winston-Salem | United States : North Dakota : Bismark | United States : North Dakota : Fargo | United States : North Dakota : Grand Fords | United States : North Dakota : Minot | United States : North Dakota : Residence Based | United States : North Dakota : West Fargo | United States : Ohio : AKRON E | United States : Ohio : Akron | United States : Ohio : CANTON | United States : Ohio : CINCINNATI S | United States : Ohio : COLUMBUS S | United States : Ohio : COLUMBUS W | United States : Ohio : Cincinnati | United States : Ohio : Cleveland | United States : Ohio : Columbus | United States : Ohio : DAYTON N | United States : Ohio : Dayton | United States : Ohio : Deshler | United States : Ohio : Findlay | United States : Ohio : Greenville | United States : Ohio : Hamilton | United States : Ohio : Hebron | United States : Ohio : LIMA | United States : Ohio : Lebanon | United States : Ohio : London | United States : Ohio : Lorain | United States : Ohio : MASON | United States : Ohio : Manfields | United States : Ohio : Marion | United States : Ohio : Mentor | United States : Ohio : Residence Based | United States : Ohio : Reynoldsburg | United States : Ohio : St Marys | United States : Ohio : Toledo | United States : Ohio : Troy | United States : Ohio : Washington Courthouse | United States : Ohio : Zanesville | United States : Oklahoma : LAWTON | United States : Oklahoma : Oklahoma City | United States : Oklahoma : Residence Based | United States : Oklahoma : Tulsa | United States : Oklahoma : Turpin | United States : Oklahoma : Yukon | United States : Oregon : Brooks | United States : Oregon : Eugene | United States : Oregon : PORTLAND NORTH | United States : Oregon : Portland | United States : Oregon : ROGUE VALLEY | United States : Oregon : Residence Based | United States : Oregon : Salem | United States : Oregon : WILLAMETTE VALLEY | United States : Oregon : Wilsonville | United States : Pennsylvania : Allentown | United States : Pennsylvania : Bensalem | United States : Pennsylvania : Bethlehem | United States : Pennsylvania : Butler | United States : Pennsylvania : CARLISLE | United States : Pennsylvania : Drexel Hill | United States : Pennsylvania : ERIE | United States : Pennsylvania : Greensburg | United States : Pennsylvania : Harrisburg | United States : Pennsylvania : Indianola | United States : Pennsylvania : Johnstown | United States : Pennsylvania : LANCASTER | United States : Pennsylvania : Lancaster | United States : Pennsylvania : Lawrence | United States : Pennsylvania : Levittown PA | United States : Pennsylvania : Manchester | United States : Pennsylvania : Manheim | United States : Pennsylvania : Myerstown | United States : Pennsylvania : Norristown | United States : Pennsylvania : PHILADELPHIA E | United States : Pennsylvania : PITTSBURGH NE | United States : Pennsylvania : Philadelphia | United States : Pennsylvania : Pittsburgh | United States : Pennsylvania : Pittsburgh Heilman | United States : Pennsylvania : Pottstown | United States : Pennsylvania : Reading | United States : Pennsylvania : Residence Based | United States : Pennsylvania : Saxonburg | United States : Pennsylvania : Scranton | United States : Pennsylvania : State College , Williamsport | United States : Pennsylvania : WILKES BARRE | United States : Pennsylvania : Warrendale | United States : Pennsylvania : West Chester | United States : Pennsylvania : Wilkes Barre | United States : Pennsylvania : York | United States : Pennsylvania : Youngstown | United States : Puerto Rico : Caguas | United States : Puerto Rico : Dorado | United States : Puerto Rico : Guanica | United States : Puerto Rico : Guaynabo | United States : Puerto Rico : Isabela | United States : Puerto Rico : Juana Diaz | United States : Puerto Rico : PUERTO RICO W HYBRID | United States : Puerto Rico : Residence Based | United States : Puerto Rico : Residence Based | United States : Puerto Rico : Sabana Grande | United States : Puerto Rico : San Juan | United States : Puerto Rico : Santa Isabel | United States : Puerto Rico : Yauco | United States : Residence Based : Residence Based | United States : Rhode Island : Cumberland | United States : Rhode Island : Providence | United States : Rhode Island : Residence Based | United States : Rhode Island : Woonsocket | United States : South Carolina : CHARLESTON NORTH | United States : South Carolina : COLUMBIA WEST | United States : South Carolina : Charleston | United States : South Carolina : Columbia | United States : South Carolina : FLORENCE | United States : South Carolina : Greenville | United States : South Carolina : Greenwood | United States : South Carolina : Hartsville | United States : South Carolina : Myrtle Beach | United States : South Carolina : Residence Based | United States : South Carolina : Spartanburg | United States : South Carolina : Summerville | United States : South Dakota : Aberdeen | United States : South Dakota : Brandon | United States : South Dakota : Harrisburg | United States : South Dakota : Pierre | United States : South Dakota : Rapid City | United States : South Dakota : Residence Based | United States : South Dakota : Sioux Falls | United States : South Dakota : Tea | United States : Tennessee : Brentwood | United States : Tennessee : CLARKSVILLE | United States : Tennessee : Charleston | United States : Tennessee : Chattanooga | United States : Tennessee : Cleveland | United States : Tennessee : Collierville | United States : Tennessee : Cordova | United States : Tennessee : Franklin | United States : Tennessee : Germantown | United States : Tennessee : Hendersonville | United States : Tennessee : Jackson | United States : Tennessee : Johnson City | United States : Tennessee : KNOXVILLE W | United States : Tennessee : Kingsport | United States : Tennessee : Knoxville | United States : Tennessee : Memphis | United States : Tennessee : Murfreesboro | United States : Tennessee : Nashville | United States : Tennessee : Residence Based | United States : Tennessee : Union City | United States : Texas : AMARILLO | United States : Texas : Aiken | United States : Texas : Amarillo | United States : Texas : Arlington | United States : Texas : Austin | United States : Texas : Baytown | United States : Texas : Beaumont | United States : Texas : Big Spring | United States : Texas : Bishop | United States : Texas : Cedar Hill | United States : Texas : Channelview | United States : Texas : College Station | United States : Texas : Corpus Christi | United States : Texas : Dallas | United States : Texas : Denton | United States : Texas : Donna | United States : Texas : Dumas | United States : Texas : El Campo | United States : Texas : El Paso | United States : Texas : Fort Worth | United States : Texas : Friendswood | United States : Texas : Frisco | United States : Texas : Georgetown Temple | United States : Texas : Hale Center | United States : Texas : Haskell | United States : Texas : Houston | United States : Texas : Idalou | United States : Texas : Irving | United States : Texas : KILLEEN | United States : Texas : Laredo | United States : Texas : Littlefield | United States : Texas : Lockhart | United States : Texas : Longview | United States : Texas : Lubbock | United States : Texas : Mansfield | United States : Texas : McAllen | United States : Texas : New Braunfels | United States : Texas : ODESSA | United States : Texas : Pasadena | United States : Texas : Pharr | United States : Texas : Plainview | United States : Texas : Plano | United States : Texas : Residence Based | United States : Texas : SAN ANTONIO W | United States : Texas : San Antonio | United States : Texas : Spring | United States : Texas : Sugarland | United States : Texas : TEXARKANA | United States : Texas : Tomball | United States : Texas : VALLEY NORTH | United States : Texas : VICTORIA | United States : Texas : WICHITA FALLS | United States : Texas : Weslaco | United States : Utah : Clearfield | United States : Utah : Layton | United States : Utah : Ogden | United States : Utah : Residence Based | United States : Utah : Salt Lake City | United States : Utah : Sandy | United States : Vermont : Burlington | United States : Vermont : Residence Based | United States : Vermont : Rutland | United States : Virginia : Arlington | United States : Virginia : CHARLOTTESVILLE | United States : Virginia : Chantilly | United States : Virginia : Charlottesville | United States : Virginia : Chesterfield | United States : Virginia : Fairfax | United States : Virginia : Fredericksburg | United States : Virginia : Hampton | United States : Virginia : Lynchburg | United States : Virginia : Norfolk | United States : Virginia : Residence Based | United States : Virginia : Richmond | United States : Virginia : Roanoke | United States : Virginia : Virginia Beach | United States : Virginia : WOODBRIDGE | United States : Washington : Bothell | United States : Washington : Bremerton | United States : Washington : Issaquah | United States : Washington : Kennewick | United States : Washington : Laconner | United States : Washington : Lynnwood | United States : Washington : Othello | United States : Washington : Residence Based | United States : Washington : SEATTLE N | United States : Washington : SeaTac | United States : Washington : Seattle | United States : Washington : Spokane | United States : Washington : Tacoma | United States : Washington : Warden | United States : West Virginia : Charleston | United States : West Virginia : HUNTINGTON | United States : West Virginia : Institute | United States : West Virginia : MARTINSBURG | United States : West Virginia : MORGANTOWN | United States : West Virginia : New Martinsville | United States : West Virginia : PARKERSBURG | United States : West Virginia : Residence Based | United States : West Virginia : South Charleston | United States : West Virginia : Weirton | United States : Wisconsin : Appleton | United States : Wisconsin : Arlington | United States : Wisconsin : Deforest | United States : Wisconsin : Green Bay | United States : Wisconsin : Janesville | United States : Wisconsin : Livingston | United States : Wisconsin : Madison | United States : Wisconsin : Middleton | United States : Wisconsin : Milwaukee | United States : Wisconsin : Randolph | United States : Wisconsin : Residence Based | United States : Wisconsin : Sussex | United States : Wyoming : Cheyenne | United States : Wyoming : Residence Based

Division: Pharmaceuticals

Reference Code: 851858

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