14 Patient Care jobs in Harrington

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk? Bayhealth Medical Center is Central and Southern Delaware's healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand! Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including: Generous Paid Time Off and Paid Holidays Matching 401(k)/403(b) Plans Excellent Health, Dental, and Vision Disability and Life Insurance options On Site Child Care Educational Reimbursement Health Care and Dependent Care Flex Spending Accounts Plus, an array of Voluntary Benefits to include Critical Care Coverage and more! Location: Sussex Campus HospitalStatus: Full Time 72 HoursShift: DaysSALARY RANGE: 36.17 - 56.06HOURLYGeneral Summary:The Registered Nurse provides professional nursing care to patients within a assigned unit with a commitment to quality and safety. Professional nursing practices, requiring specialized knowledge judgment and skill are performed using the process in accordance with hospital policy, procedures and nursing philosophy. Responsibilities:1. Provide direct, professional nursing care to specified population of patients in the acute care setting.2. Develops a patient centered plan of care based on individualized needs.3. Maintains confidentiality of the patient medical record.4. Counsel and educate patients and their care partner on treatment plans.5. Administer medication following the five rights of medication administration.6. Provide wound care and dressing changes, as applicable.7. Read and interpret patient information, making treatment decisions, when appropriate.8. Consult with physicians to decide on best treatment decisions when appropriate9. Performs nursing interventions to achieve optimal patient outcomes.10. Observe and record patient behavior and response to nursing interventions.11. Demonstrates quality, safe and effective patient care.12. Provides delegation to unlicensed assistive staff and Licensed Practical Nurse (LPN) staff13. Demonstrates standards of excellence which includes practicing nursing with core values of compassion, accountability, respect, teamwork and integrity.14. Demonstrates understanding and executes quality and performance improvement plans. (only for RN evaluation)15. Participates in decision making and takes actions based on ethical principles. (only for RN evaluation)16. Provides timely and accurate documentation of patient care.17. All other duties as assigned within the scope and range of job responsibilities.Required Education, Credential(s) and Experience:Education: Nursing Diploma; Nursing; Must be a graduate of an accredited nursing program/universityCredential(s): Registered NurseBasic Life Support; *ACLS / PALS may be required per manager's direction and timeframe*Commit to seeking specialty certification within time frame as indicated during interviewExperience: Required: Preferred: Experience in relevant specialty.Preferred Education, Credential(s) and Experience:Education: Bachelor Degree NursingCredential(s): Certification related to the position, if applicable.Experience: To view a full list of all open position at Bayhealth, please visit:

• Education Bachelor Degree
  Nursing Diploma
  Nursing - Within 36 months of hire, if not already obtained
  Nursing
• Credential Registered Nurse
  Basic Life Support
  *ACLS / PALS may be required per manager's direction and timeframe*Commit to seeking specialty certification within time frame as indicated during interview

• Education
• Credential Certification related to the position, if applicable.

• Participates in the recruitment process for new clinical staff.
• Assists with clinical orientation and on-going training of all appropriate direct patient care personnel as well as the orientation of all facility staff to FMS.
• Functions as preceptor in direct patient care training programs to support the delivery of quality patient care as per the standards set forth in the FMS Clinical Services Clinical Training Manual(s) FMS policies and procedures and FMS training standards.
• Delivers and maintains on-going competency evaluations/audits to ensure ongoing performance of other PCT's.
• Collaborates with the Clinical Manager and Education Coordinator in driving FMS quality standards through education regarding all ESRD regulatory and legal requirements and the practice of Continuous Quality Improvement.
• Assists in training of applicable direct patient care staff on appropriate programs.
• Provides coaching and developmental support to applicable clinical and facility staff.

• Partners with RN and IDT staff to educate the appropriate personnel regarding the integrity and safety of the facility water systems as allowed by local regulations.
• Partners with RN and IDT staff to educate the appropriate personnel regarding the maintenance of environmental integrity including patient and staff safety of the facility.
• Ensures a strong communication process between the Clinical Managers Education Coordinators direct patient care staff and all support staff at the facility regarding appropriate training and organizational development programs and initiatives.
• Participates in implementing and potentially designs creative educational programs for PCT staff including contests and other team-based programs.
• Collaborates with Clinical Managers and Education Coordinators in the scheduling and implementation of training programs and processes as directed.
• Monitors processes in the delivery of patient care through regular Continuous Quality Improvement (CQI) activities.
• Ensures all FMS business policies procedures and systems are incorporated into training including compliance with ethical business practices.

• Welcome assigned patients and inquire as to their wellbeing since their last treatment.
• Evaluate vascular access for patency.
• Obtain necessary pre and post treatment vital signs and weight.
• Perform vascular access evaluation pre-treatment.
• Perform vascular access cannulation.
• Perform administration of Heparin as delegated or as allowed by state law.
• Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).
• Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed.
• Monitor patients' response to dialysis therapy.
• Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document.
• Discontinue dialysis treatment according to established procedures.
• Evaluate patient prior to termination of venous access - standing & sitting blood pressure.
• Obtain Hemostasis and apply appropriate dressings.
• Evaluate the patient prior to discharge.
• Perform and record Pre and Post dialysis evaluation weight and vital signs with initial identification.
• Responsible for calculating and entry of individual patients' dialysis machine programming for Ultrafiltration (UF) goal; treatment time; Sodium (Na) modeling; and UF modeling as prescribed.
• Responsible for ensuring appropriate safety alarms are enabled including Narrow Venous Limits (NVL) 160.
• Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification.
• Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and if applicable progress notes.
• Report any significant information and/or change in patient condition directly to the nurse supervisor.
• Observe patient and conduct machine safety checks according to facility policy.  Report any change or unusual findings to the nurse supervisor.
• Perform and document any intervention for unusual patient status and document patients' response to intervention.
• Evaluate patients' vascular access during treatment including arterial and venous monitoring pressures provide appropriate intervention as needed document and report any unusual findings to the nurse supervisor.
• Obtain all prescribed laboratory testing and prepare specimens for collection.

• Assists with facility QAI infection control audits.
• Acts as a change agent for infection control practices within clinic.  Under the direction of the CM or designee monitors staff and patient adherence to infection control practices.
• Reinforces new hire employee adherence to infection control Policies and Procedures.
• Supports ongoing staff and patient engagement on infection control practices under the direction of CM or designee for example participation in patient lobby days and staff meetings to reinforce infection control practice.
• Quarterly and under the direction of the CM reinforces patient and staff adherence to infection control Policies and Procedures through visual media such as posters flyers or bulletin boards.
• Under the direction of the Education Dept. participates in education response to internal and external facility surveys.
• Participates in and reinforces infection control education of new patients and families under the direction of the CM or designee.

• Maintain environmental integrity and aesthetics - ensure all areas are safe and clean.
• Clean and disinfect dialysis machine surface chair equipment and surrounding area between treatments according to facility policy.
• Conduct all tasks necessary for preparation for dialysis treatment and document where appropriate.
• Perform all required pretreatment dialysis machine alarm testing including Pressure Holding (PHT).
• Initiate Solution Delivery System (SDS) system.
• Ensure that all blood spills are immediately cleaned with appropriate disinfectant according to facility policy.
• Prepare organize and efficiently utilize supplies and equipment to prevent wastage.

• Complete and document ongoing participation in Continuous Quality Improvement (CQI) activities.
• Enters all treatment data into the designated clinical application in an accurate and timely manner.
• Review treatment sheets for completeness ensure nursing signatures are documented and ensure omitted entries are completed or corrected where appropriate.
• Prepare initial patient chart for admission and compile paperwork for appropriate placement in chart.
• Prepare lab requisitions for prescribed or stat Lab specimens according to laboratory destination.
• Collect label appropriately prepare and store lab samples according required laboratory specifications.
• Ensure collection of lab specimens by appropriate lab courier.

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the Ishihara Test Blindness does not preclude employment. The Company will consider whether reasonable accommodations can be made.

• Day to day work includes desk and personal computer work and interaction with patients facility staff and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional Business Unit and Corporate meetings may be required.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
• The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation.  Equipment aids and/or coworkers may provide assistance.  This position requires frequent prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to move with assistance machines and equipment of up to 200 lbs. and may lift chemical and water solutions of up to 30 lbs. up as high as 5 feet.  There is a two-person assist program and material assist devices for the heavier items.

• High School diploma or G.E.D.  Bachelor's degree preferred.
• Center for Medicaid/Medicare Services (CMS)-approved state and/or national certification or must meet certification requirements within the required state or CMS timeline.
• All appropriate state licensure education and training (if any) required.
• Demonstrated commitment to FMS culture values and customer service standards.
• Attendance and active participation in all applicable preceptor training programs as established by the Regional Directors of Education.
• Attends Fresenius and publicly offered skill-based training as assigned by Clinical Manager.
• History of high performance as measured by no lower than a commendable rating on reviews with no recent corrective actions.

• At least five years patient care experience in a hospital setting or a related facility preferred.
• Continued employment is dependent on successful completion of the FMCNA dialysis training program and successful completion of CPR certification.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

• America's 'Most Loved Workplaces' by Newsweek
• NO Overnight, Sunday or on-call shifts.
• Major holidays off! (Thanksgiving, Christmas and New Years Days)
• No prior healthcare experience required, on the job, paid 12 weeks of training to become nationally certified. Upon certification receive a pay increase & promotion
• 70,000+ dedicated employees, 200,000+ patients, 2,600+ dialysis centers, 350+ research sites across North America
• Largest provider of renal care products and services in the nation, including state-of-the-art dialysis machines, dialyzers and pharmaceuticals, and we are home to the country's largest renal specialty laboratories
• Up to $5,200 RN tuition reimbursement per calendar year

Great for Nursing Assistants , CNA , Phlebotomist !

PURPOSE AND SCOPE:

Supports FMCNA's mission vision core values and customer service philosophy.  Adheres to the FMCNA Compliance Program including following all regulatory and FMS policy requirements.

Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with FMCNA policies procedures and training and in compliance with regulations set forth by the corporation state and federal agencies. Responsible for the setup and operation of hemodialysis machines.  Assist in the maintenance of a safe and clean working environment. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the FMC Quality Enhancement Goals (QEP).

DUTIES / ACTIVITIES:

CUSTOMER SERVICE:

• Responsible for driving the FMS culture through values and customer service standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes initiative and action to respond resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES

PATIENT CARE:

• Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC) Adequacy Monitoring Program (AMP) Urea Kinetic Modeling (UKM) and regarding disease process/access.
• Welcome assigned patients and inquire as to their well-being since their last treatment. Report any complaints or observations to the nurse supervisor.
• Evaluate vascular access for patency and report any unusual findings to nurse supervisor.
• Obtain necessary pre and post treatment vital signs and weight.  Report unusual findings to nurse supervisor.
• Perform vascular access evaluation pre-treatment and report unusual findings to nurse supervisor.
• Perform vascular access cannulation and report any difficulties in cannulation or unusual findings to nurse supervisor.
• Perform administration of Heparin as delegated or as allowed by state law. 
• Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).
• Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed.
• Monitor patients' response to dialysis therapy and report any unusual findings to nurse supervisor.
• Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document.
• Discontinue dialysis treatment according to established procedures
• Evaluate patient prior to termination of venous access - standing & sitting blood pressure.
• Obtain Hemostasis and apply appropriate dressings.  
• Evaluate the patient for prior to discharge and report any unusual findings to nurse supervisor.
• Perform and record Pre and Post dialysis evaluation weight and vital signs with initial identification.
• Responsible for calculating and entry of individual patients' dialysis machine programming for Ultrafiltration (UF) goal; treatment time; Sodium (Na) modeling; and UF modeling as prescribed.
• Responsible for ensuring appropriate safety alarms are enabled including Narrow Venous Limits (NVL) 160.
• Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification.
• Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and if applicable progress notes.
• Report any significant information and/or change in patient condition directly to the nurse supervisor. 
• Observe patient and conduct machine safety checks according to facility policy.  Report any change or unusual findings to the nurse supervisor.
• Perform and document any intervention for unusual patient status and document patients' response to intervention.
• Evaluate patients' vascular access during treatment including arterial and venous monitoring pressures provide appropriate intervention as needed document and report any unusual findings to the nurse supervisor.
• Obtain all prescribed laboratory testing and prepare specimens for collection.

MAINTENANCE/TECHNICAL:

• Maintain environmental integrity and aesthetics - ensure all areas are safe and clean.
• Clean and disinfect dialysis machine surface chair equipment and surrounding area between treatments according to facility policy.
• Conduct all tasks necessary for preparation for dialysis treatment and document where appropriate.
• Perform all required pretreatment dialysis machine alarm testing including Pressure Holding (PHT).
• Initiate Solution Delivery System (SDS) system. 
• Ensure that all blood spills are immediately cleaned with appropriate disinfectant according to facility policy.
• Prepare organize and efficiently utilize supplies and equipment to prevent wastage.

CLERICAL & ADMINISTRATIVE:

• Complete and document ongoing participation in Continuous Quality Improvement (CQI) activities. 
• Enters all treatment data into the designated clinical application accurately and in a timely manner.
• Review treatment sheets for completeness ensure nursing signatures are documented and ensure omitted entries are completed or corrected where appropriate.
• Prepare initial patient chart for admission and compile paperwork for appropriate placement in chart.
• Prepare lab requisitions for prescribed or stat Lab specimens according to laboratory destination.
• Collect label appropriately prepare and store lab samples according required laboratory specifications.
• Ensure collection of lab specimens by appropriate lab courier.

OTHER:

• Perform additional duties as assigned.

ADDENDUM FOR PATIENT CARE TECHNICIANS WORKING IN THE HOME PROGRAMS (NOT HOME ASSIST):

Assisting the HT RN:

• May assist HT RN on Home Visit as directed
• Reinforces  PD / HHD education under supervision of qualified HT RN
• Schedules and contacts patients regarding appointments
• Weigh patient and obtain vital signs
• Collect treatment records and review for completion. Notify RN of incomplete / missing records.
• Cleaning and prepping treatment room; prep charts
• Preparing lab tubes and requisitions & assisting with lab draw days both pre and post draw (PCT certified phlebotomy or per state regulations)
• Clerical duties as assigned (faxing mailing to physician offices etc.)
• Obtain home hemo water sampling as directed by the HT RN
• Set-up of the home hemo machine and PD Cycler.
• Assist with exit site care when directed by HT RN.
• Warm dialysate solution when directed by the HT RN
• Draw dialysate solution for testing as directed by the HT RN
• Creates and sends patient reminders (supply inventory for order Kt/V collection bringing meds to clinic visit for review)
• Assembles/breaks down charts/thins charts
• Maintains logs as directed and applicable
• Inventory of Home Program
• Maintains par levels of home department supplies
• Files home patient packing slips/invoices
• Inventory for Patients
• Assists patient with supply management and contacting customer service

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the Ishihara Test Blindness does not preclude employment. The Company will consider whether reasonable accommodations can be made.

Day to day work includes desk and personal computer work and interaction with patients facility staff and physicians.  The position requires travel between assigned facilities and various locations within the community.  Travel to regional Business Unit and Corporate meetings may be required.

The work environment is characteristic of a health care facility with air temperature control and moderate noise levels.  May be exposed to infectious and contagious diseases/materials

The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation.  Equipment aids and/or coworkers may provide assistance.  This position requires frequent prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to push and/or pull equipment exerting up to 15 pounds of force.  The employee may be required to lift and to lower solutions on a frequent basis of up to 30 lbs. and on an occasional lift basis up to 40 lbs. as high as 5 feet.  There is a two-person assist program and material assist devices for the heavier items.

EDUCATION

• Center for Medicaid/Medicare Services (CMS)-approved state and/or national certification or High School diploma or G.E.D. and must meet certification requirements within the required state or CMS timeline.
• All appropriate state licensure education and training (if any) required. 

EXPERIENCE AND REQUIRED SKILLS

• Previous patient care experience in a hospital setting or related facility preferred.
• Continued employment is dependent on successful completion of the FMCNA dialysis training program and successful completion of CPR certification.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

If you're looking for a schedule that fits your lifestyle, check out PAM Health.

Some things that our hospital can offer you:

• Opportunities for growth and advancement
• Flexible scheduling
• Employee Bonus Referral Program $
• Supportive leadership

The Patient Care Technician (PCT) is responsible for performing various patient care activities and accommodative services under the general supervision of a Registered or Licensed Vocational/Practical Nurse. Performs patient care activities within the limits of the position. Does not administer medications or therapy. Does not assume independent responsibility for patient care. Job duties are accomplished in a manner consistent with the policies, procedures and guidelines of PAM Health.

• Education and Training: High school graduate or equivalent preferred. Current BLS certification is required.
• Experience: Minimum of two (2) to three (3) years of experience in an acute hospital, rehabilitation hospital, or skilled nursing unit is preferred.

We are seeking a dedicated Occupational Therapist to join our team at a Skilled Nursing Facility. This role focuses on enhancing residents' independence, functionality, and quality of life through personalized occupational therapy interventions.

The ideal candidate will possess excellent interpersonal skills and be able to work effectively in a collaborative environment.

• Conduct comprehensive assessments and develop individualized treatment plans based on resident goals and capabilities.
• Implement therapeutic activities focused on enhancing daily living and functional skills.
• Document patient progress and collaborate with the healthcare team to adjust treatment as needed.
• Educate residents and their families on exercises and practices to continue at home.
• Ensure a safe and supportive environment during all therapy sessions.

• Master's or Doctorate degree in Occupational Therapy from an accredited program.
• Active Occupational Therapist license in Delaware or eligibility to obtain it.
• Experience in a skilled nursing facility setting is preferred.
• Compassionate approach with excellent interpersonal skills.
• Ability to work collaboratively in a team-focused environment.

This position offers a competitive salary and opportunities for professional growth and development.

The successful candidate will have the opportunity to make a meaningful difference in the lives of our residents and contribute to a dynamic and supportive team environment.

Position Overview

Nemours is seeking a Medical Assistant (MA) to join our Primary Care department. The MA is an important liaison between the patient/family, provider, and other care team members. The MA is responsible for coordinating patient flow by assisting in clinical data collection and review for patient intake, ensuring the appropriate information is available to the provider, and entering pertinent history in the medical record. The MA performs and assists with clinical procedures in accordance with divisional/department responsibilities as directed by the provider and per protocol.

Qualifications

Medical Assistant I:

• High School diploma or GED required
• Must obtain BLS through AHA within 90 days
• Completion of a certified Medical Assistant program or MA certification required (see below)
• Acceptable certifications are Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA) and Clinical Medical Assistant (CCMA), National Healthcare Association (NHA)
• Basic clinical and administrative skills.

• Requires a minimum of 2 years of experience as a Medical Assistant.
• High School diploma or GED required
• Must obtain BLS through AHA within 90 days
• Successful completion of an accredited Medical Assistant Program or certification as a medical assistant through an alternate pathway
• Certification required (see below)
• Acceptable certifications are Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA) and Clinical Medical Assistant (CCMA)
• Demonstrated proficiency in clinical and administrative tasks.
• Mentor and train new Medical Assistants.

Medical Assistant III:

• Requires 5+ years of experience as a Medical Assistant.
• High School diploma or GED required
• Must obtain BLS through AHA within 90 days
• Completion of an accredited Medical Assistant program required
• Certification required (see below)
• Acceptable certifications are Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA) and Clinical Medical Assistant (CCMA)
• Advanced clinical and administrative skills.
• Involvement in quality improvement initiatives and advanced patient care.
• Serves as a coach, preceptor, and mentor to new medical assistant associates

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
• Comprehensive benefits: health, life, dental, vision
• Mortgage assistance, relocation packages and 403B with employer match, 457 retirement savings plans
• Licensure, CME and dues allowance
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.

About Us

Nemours Children's Health is an internationally recognized children's health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we're on a journey to discover better ways of approaching children's health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child's world a place to thrive. It's a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children's and how we go well beyond medicine, visit us at .

About Us

Nemours Children's Health is an internationally recognized children's health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we're on a journey to discover better ways of approaching children's health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child's world a place to thrive. It's a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children's and how we go well beyond medicine, visit us at .

1. Receive patients in a professional and caring manner.
2. Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
3. Schedule and confirm appointments.
4. Obtain authorization and pre-certification.
5. Document and follow up on referrals.
6. Document and follow up on no-shows and cancelations.
7. Answer telephone using proper phone etiquette and direct calls accordingly.
8. Maintain content and organization of medical records.
9. Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.
10. Order clerical and clinical supplies and maintain records.
11. Monitor waiting rooms and keep patients informed as to schedule delays.
12. Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
13. Assist with arrangements for transportation
14. Assist with patient flow.
15. Prepare office communications
16. Participate in quality improvement activities
17. Filing of patient charts, correspondence and related documentation scan documents into EPIC.
18. Maintain inventory of supplies and forms
19. Open and sort mail, lab reports and consultation reports. Stamp "received" and distribute for Provider review.

ADDITIONAL REQUIREMENTS

PERFORMANCE SKILLS
1. Accepts feedback
2. Asks questions for clarification
3. Gives accurate information
4. Makes suggestions for improvements
5. Is willing to accept change
6. Works as a team member
7. Uses listening skills
8. Manages resources prudently
9. Takes direction
10. Thinks pro-actively
11. Establishes positive rapport with patients and families, uses AIDET
12. Reports to duty promptly and utilizes time effectively to provide clerical support
13. Utilizes sick and vacation days appropriately
14. Participated in conferences/in-services
15. Attends staff meetings

POSITION QUALIFICATIONS

___

*High School diploma or equivalent

2 years minimum medical experience

*Computer/typing skills required

*Clerical experience in a physician's office preferred; EPIC experience preferred