805 Patient Experience jobs in Glenwood Landing

Patient Experience Manager Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures. Key responsibilities include: Tracking financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintaining and supporting client satisfaction at a level that ensures account retention Administering required client/customer surveys and responding in a timely and effective manner Monitoring and ensuring compliance, progression, and follow-up of any patient satisfaction initiatives Assisting in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs Participating and adding value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensuring compliance with all regulatory agencies (CMS, JCAHO) Increasing regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintaining an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Working closely with on-site management team to reach operational goals Participating on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participating in all Patient Experience Department learning sessions including monthly educational webinars Providing recognition for employee when programs are implemented with success Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success Compos(ing) patient satisfaction reports as needed to management Implementing forms, data, and ensuring standardization for departmental patient satisfaction operations success Preferred qualifications include: HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Associates at Crothall are offered many fantastic benefits including medical, dental, vision, life insurance/AD, disability insurance, retirement plan, flexible time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Applications are accepted on an ongoing basis. Crothall maintains a drug-free workplace.

Job Type Contract, TemporaryDescriptionA patient relations representative acts as a liaison between patients, their families, and a healthcare organization, primarily responsible for addressing patient concerns, questions, and complaints, ensuring a positive patient experience by effectively communicating issues to relevant staff and facilitating solutions while upholding patient confidentiality and advocating for patient-centered care. Key responsibilities may include:Patient interaction:Greeting patients, answering inquiries about services, procedures, and billing, and providing general information regarding the healthcare facility. Complaint management:Receiving and documenting patient complaints, concerns, and feedback, investigating issues, and working to resolve them in a timely manner. Communication:Relaying patient concerns to appropriate healthcare providers, staff members, and department heads, ensuring proper follow-up and updates. Patient advocacy:Acting as a patient advocate by understanding their needs and ensuring their concerns are heard and addressed appropriately. Patient education:Providing patients with relevant information regarding their treatment plan, medication instructions, and post-care procedures. Documentation:Maintaining accurate records of patient interactions, complaints, and resolutions in accordance with HIPAA regulations. Quality improvement:Identifying trends in patient feedback and suggesting improvements to patient care processes and service delivery. RequirementsRequired skills and qualifications:Bi-lingual skills in Spanish preferredExcellent communication and interpersonal skills to effectively interact with patients, families, and staff from diverse backgrounds. Strong listening and problem-solving abilities to understand patient concerns and find suitable solutions Empathy and compassion to connect with patients and understand their perspectives Knowledge of healthcare practices, procedures, and medical terminology Ability to remain calm and professional under pressure when handling complex or sensitive situations Proficiency in relevant software for patient records and documentation

Patient representative will be self-directed to serve the patient and/or their family members in the inpatient and outpatient setting. This position will communicate with patients by assuring that their complaints are heard, documented and investigated in a timely manner.Responsibilities: The candidate will provide optimum communication with other services to promote a team approach to patient care, while representing the hospital in a professional manner. A patient representative will assist in getting information, clarifying choices and advocating choices for the patient when deemed appropriate.Candidates must have:Education Required: High School Diploma or EquivalencyBilingual in Spanish/English preferredKnowledge of conflict resolution, Interpersonal communication skills,Basic understanding of medical terminology1 or 2 years working in a hospital or medical setting.

Req #: 3092 Job ID: 14567 Job Location: Brooklyn, NY Zip Code: 11235 Category: Customer Service Agency: Menorah Center for Rehabilitation & Nursing Care Status: Regular Full-Time Office:Salary: $51,304.90 - $60,000.00 per yearLocated along scenic waterfront property in Brooklyn, NY, our Centers for Rehabilitation and Nursing Care have earned a reputation for providing quality and compassionate care delivered through programs and services that support individuals needing short-stay or long term inpatient care.The MJHS Difference At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness and belonging for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve.Benefits include: Tuition Reimbursement for all full and part-time staffGenerous paid time off, including your birthday! Affordable and comprehensive medical, dental and vision coverage for employee and family members Two retirement plans ! 403(b) AND Employer Paid PensionFlexible spendingAnd MORE! MJHS companies are qualified employers under the Federal Government's Paid Student Loan Forgiveness Program (PSLF) Responsibilities: The Patient Relations Representative plays an integral role in improving the experience of residents and family/representatives. The Patient Representative serves as an advocate to assist with resolving ethical concerns and escalate issues that may occur. It is the duty of the Patient Representative to ensure that residents receive quality care in order to achieve maximum resident satisfaction. Qualifications: High School Diploma or equivalent, required; associate degree or bachelor's degree preferredPrior experience working within a healthcare environment, and customer service experience and Long-Term Care preferredExcellent verbal and written communication skills; use of various computer programs including Microsoft Word, Excel, Power Point

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers