230 Patient Experience jobs in Shepherdsville
Patient Experience Manager - Remote in the Northeast U.S.
Ma, Kentucky
UnitedHealth Group
Posted 4 days ago
Job Viewed
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
The Patient Experience Manager will be responsible for leading the market to address member's perception and increase UHC's performance on CAHPS and HOS. The role is responsible for implementation of programs and processes designed to build and improve member experience within his/her designated market and assigned provider groups. This role will be working with provider executives and UHC Market leaders and executives on solving one of UHG's most complex problems. This work will require collaboration with UHC business unit leaders, provider groups and complex networks to lead the change that is needed in CAHPS survey results.
If you are located in Northeast U.S., you will have the flexibility to work remotely* as you take on some tough challenges
**Primary Responsibilities:**
+ Actively engage leadership and staff at all levels within the provider group to enhance the member, staff and provider experience
+ Influence market leadership to develop programs that support high levels of member, staff and provider engagement to drive better member experience
+ Implement training programs and strategies within provider groups, to increase awareness of specific behaviors and techniques which affect member satisfaction opportunities
+ Analyze and interpret survey data to identify trends, solve complex problems and develop strategic plans to drive process improvement within provider offices
+ Utilize, integrate, and interpret NPS, CAHPS & HOS data to assist organization in its improvement efforts, and promote optimal member experience
+ Developing and managing business relationships that will enhance services available to members including current physician and hospital staff relationships to ensure an optimal member experience
+ Predict and understand industry regulations that impact CAHPS/HOS survey measures and incorporates them into strategies that influence member satisfaction
+ Develop and maintains solid collaborative relationships within UHC Government Program and Optum partners, including executives, regional and national leaders
+ Identify best and worst practices for achieving high performance on CAHPS/HOS survey measures and provide input back to health plan or market
+ Create, develop and influence process improvement plans for providers who are low performing in CAHPS/HOS survey measures
+ Lead special projects and/or activities as requested by national, regional and market leadership
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ 5+ years of direct experience in leading a team in business, healthcare or hospitality
+ 5+ years of experience in member/guest/customer service
+ 3+ years of experience working in the field with healthcare providers
+ 3+ years of experience in developing training curriculum and programs focused on member/guest/customer experience
+ 3+ years of experience with performance measurement and tracking, and the ability the ability to monitor data (quantitative and qualitative) and report on results
+ 3+ years of experience analyzing data and and soliciting feedback to improve efficiencies and enhance the quality of the entire member/guest/customer experience
+ Proficiency in MS Office Suite experience, advanced user in Power Point, Excel
+ Proven solid facilitation, presentation, and organizational development skills
+ Proven ability to plan, organize and be flexible in response to shifting priorities and multiple clients
+ Reside within Northeast U.S.
+ Driver's License and access to a reliable transportation
+ Ability to travel up to 50%
**Preferred Qualifications:**
+ Lean, Six Sigma or other Project Management Certification
+ 3+ years of experience in CAHPS/HOS/CGCAHPS/MIPS or internal member satisfaction/experience survey's in a provider office or facility setting
+ Patient Centered Medical Home experience within a healthcare setting
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
The Patient Experience Manager will be responsible for leading the market to address member's perception and increase UHC's performance on CAHPS and HOS. The role is responsible for implementation of programs and processes designed to build and improve member experience within his/her designated market and assigned provider groups. This role will be working with provider executives and UHC Market leaders and executives on solving one of UHG's most complex problems. This work will require collaboration with UHC business unit leaders, provider groups and complex networks to lead the change that is needed in CAHPS survey results.
If you are located in Northeast U.S., you will have the flexibility to work remotely* as you take on some tough challenges
**Primary Responsibilities:**
+ Actively engage leadership and staff at all levels within the provider group to enhance the member, staff and provider experience
+ Influence market leadership to develop programs that support high levels of member, staff and provider engagement to drive better member experience
+ Implement training programs and strategies within provider groups, to increase awareness of specific behaviors and techniques which affect member satisfaction opportunities
+ Analyze and interpret survey data to identify trends, solve complex problems and develop strategic plans to drive process improvement within provider offices
+ Utilize, integrate, and interpret NPS, CAHPS & HOS data to assist organization in its improvement efforts, and promote optimal member experience
+ Developing and managing business relationships that will enhance services available to members including current physician and hospital staff relationships to ensure an optimal member experience
+ Predict and understand industry regulations that impact CAHPS/HOS survey measures and incorporates them into strategies that influence member satisfaction
+ Develop and maintains solid collaborative relationships within UHC Government Program and Optum partners, including executives, regional and national leaders
+ Identify best and worst practices for achieving high performance on CAHPS/HOS survey measures and provide input back to health plan or market
+ Create, develop and influence process improvement plans for providers who are low performing in CAHPS/HOS survey measures
+ Lead special projects and/or activities as requested by national, regional and market leadership
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ 5+ years of direct experience in leading a team in business, healthcare or hospitality
+ 5+ years of experience in member/guest/customer service
+ 3+ years of experience working in the field with healthcare providers
+ 3+ years of experience in developing training curriculum and programs focused on member/guest/customer experience
+ 3+ years of experience with performance measurement and tracking, and the ability the ability to monitor data (quantitative and qualitative) and report on results
+ 3+ years of experience analyzing data and and soliciting feedback to improve efficiencies and enhance the quality of the entire member/guest/customer experience
+ Proficiency in MS Office Suite experience, advanced user in Power Point, Excel
+ Proven solid facilitation, presentation, and organizational development skills
+ Proven ability to plan, organize and be flexible in response to shifting priorities and multiple clients
+ Reside within Northeast U.S.
+ Driver's License and access to a reliable transportation
+ Ability to travel up to 50%
**Preferred Qualifications:**
+ Lean, Six Sigma or other Project Management Certification
+ 3+ years of experience in CAHPS/HOS/CGCAHPS/MIPS or internal member satisfaction/experience survey's in a provider office or facility setting
+ Patient Centered Medical Home experience within a healthcare setting
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
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0
Representative, Customer Service - New Patient Care
02133 Boston, Kentucky
Cardinal Health
Posted 13 days ago
Job Viewed
Job Description
**Shift- Monday- Friday 8:30 am - 5:00 pm PST - or as business needs dictate -remote**
**_What Customer Service Operations contributes to Cardinal Health_**
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution
**_Job Summary_**
The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.
This position specializes in new patient care on the customer service team.
**_Responsibilities_**
+ Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.
+ Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses.
+ Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
+ Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues.
+ Coordinates with a variety of internal stakeholders, including Planners and externally facing Customer Service Representatives, regarding customer issues.
+ For international shipping and in cases of special-order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders.
+ Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples.
**_Qualifications_**
+ 1-3 years of experience, preferred
+ High School Diploma, GED or equivalent work experience, preferred
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
.
**Anticipated hourly range:** $15.75 per hour -$18.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPa _y_
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 08/28/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
**_What Customer Service Operations contributes to Cardinal Health_**
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution
**_Job Summary_**
The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.
This position specializes in new patient care on the customer service team.
**_Responsibilities_**
+ Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.
+ Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses.
+ Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
+ Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues.
+ Coordinates with a variety of internal stakeholders, including Planners and externally facing Customer Service Representatives, regarding customer issues.
+ For international shipping and in cases of special-order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders.
+ Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples.
**_Qualifications_**
+ 1-3 years of experience, preferred
+ High School Diploma, GED or equivalent work experience, preferred
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
.
**Anticipated hourly range:** $15.75 per hour -$18.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPa _y_
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 08/28/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
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1
Customer Service
40287 Louisville, Kentucky
TEKsystems
Posted today
Job Viewed
Job Description
Description
+ Taking 30-40 inbound calls a day in a queue.
+ Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization.
+ Pinpoints needs for modification or changes in program design and administrative procedures.
+ Records employee enrollment in benefits.
+ Explains and interprets more complex aspects of company insurance programs to employees and dependents.
+ Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.
Skills & Qualifications
+ Must have a 1 year Customer Service (in-person customer service is fine. Must have patience and compassion, will be learning call center skills during training so don't have to have prior, but is a plus)
+ Computer Skills (must be able to navigate Microsoft Office, work through multiple tabs, understand Webex)
+ Job tenure is heavily factored into hiring decision
+ Benefits knowledge (nice to have)
Experience Level
+ Entry Level
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on Aug 13, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
+ Taking 30-40 inbound calls a day in a queue.
+ Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization.
+ Pinpoints needs for modification or changes in program design and administrative procedures.
+ Records employee enrollment in benefits.
+ Explains and interprets more complex aspects of company insurance programs to employees and dependents.
+ Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.
Skills & Qualifications
+ Must have a 1 year Customer Service (in-person customer service is fine. Must have patience and compassion, will be learning call center skills during training so don't have to have prior, but is a plus)
+ Computer Skills (must be able to navigate Microsoft Office, work through multiple tabs, understand Webex)
+ Job tenure is heavily factored into hiring decision
+ Benefits knowledge (nice to have)
Experience Level
+ Entry Level
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on Aug 13, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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