1207 Patient Experience jobs in Wrigleyville

Crothall Healthcare
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Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare's Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry & Linen, Facilities Management, and Ambulatory EVS. Learn more at $65000 - $7000 / year
Other Forms of Compensation: Eligible for annual bonus
Job Summary
Do you enjoy providing outstanding customer service? Working as the Patient Experience Manager, you will be recognized for those efforts! Responsibilities include coordinating and directing a variety of activities in collaboration with leadership in order to create engaged, safe and positive moments for all patients.
Responsibilities:
+ Interact with patients, caregivers, support services leaders and executive leadership regarding the performance of the housekeeping/environmental services department.
+ Administer required client and customer surveys and responds in a timely and effective manner
+ Assist in developing and customizing a patient satisfaction action plan to meet each account's needs
+ Maintain and supports the fulfillment of client objectives at a level that ensures account retention
+ Make valuable contributions to hospital committees (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
+ Ensure compliance with all regulatory agencies (CMS, JCAHO) and follow-up of any patient satisfaction initiatives
+ Participate on monthly conference calls with fellow Patient Experience Managers and operations management to communicate updates, current trends, and find-opportunities to reward and recognize staff
+ Participate in all Patient Experience Department learning sessions including monthly informative webinars
+ Provide recognition for employee when programs are implemented with success
Qualifications:
+ HS diploma/GED or comparable combination of education and experience; 4 year degree preferred
+ Hospitality and/or healthcare experience preferred
+ At least three years of demonstrated experience in customer service operations
+ Good coaching and on the job training skills required
+ Strong data analytical skills and excellent verbal and written communication skills
+ Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Apply to Crothall today!
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story ( at Crothall are offered many fantastic benefits.
+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Flexible Time Off
+ Holiday Time Off (varies by site/state)
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
+ Paid Parental Leave
+ Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Crothall maintains a drug-free workplace.
Req ID: 1444076
Crothall Healthcare
TANEISHA JANEA HAMILTON
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Are you interested in ensuring an optimal patient experience for all patients? Do you want to empower patients and families to take charge of their healthcare? If so then this volunteer position is a perfect fit for you. As a Patient Experience Navigator, you’ll serve as a trusted guide—providing education, care coordination, advocacy, and support. You’ll teach self-advocacy tools and connect families to needed resources.

This position plays a pivotal role in supporting patients and their families through the healthcare journey by:

• Educating them about rights, diagnoses, treatment options, and resources
• Empowering them with self-advocacy skills and tools
• Engaging them in shared decision-making and ongoing support

Key Responsibilities

1. Patient and Family Education
   • Clearly explain diagnoses, treatment options, and care pathways
   • Provide culturally appropriate educational materials and training on self-advocacy skills
2. Care Navigation & Coordination
   • Assist with scheduling appointments, referrals, and follow-up
   • Help overcome obstacles—insurance, transportation, and language barriers
3. Resource Linkage and Advocacy
   • Connect patients/support systems to support services (e.g., financial aid, support groups, community resources
   • Represent and uphold patients’ preferences with care teams and systems
4. Emotional Support & Empowerment
   • Build trust, offer empathetic listening, and reinforce self-advocacy
   • Facilitate training or workshops on communication skills and navigating healthcare systems
5. Documentation & Continuous Improvement
   • Track contacts, progress, and outcomes
   • Collect patient feedback to refine program offerings
6. Collaboration & Outreach
   • Partner with care teams, nonprofits, advocacy groups, referring partners, and insurers
   • Help develop patient-facing materials and outreach efforts

Preferred Qualifications

• Skills :
  • Strong verbal and written communication
  • Empathy and cultural competence
  • Organizational and problem-solving skills
  • Knowledge of healthcare and insurance systems

Preferred Attributes

• Experience delivering workshops/training
• Experience working with diverse populations
• Lived experience as a patient or caregiver
• Self-directed, team-oriented, and comfortable in dynamic environments

Impact & Outcomes

• Measurable Gains : Increased patient self-advocacy, satisfaction, care access, reduced missed appointments
• Program Growth : Helps build scalable education and support programs
• Stronger Relationships : Boosts trust and engagement among patients, families, and healthcare partners

Program Manager Of Patient Experience Improvement & Innovation

Be a part of a world-class academic healthcare system, UChicago Medicine, as the Program Manager of Patient Experience Improvement & Innovation for the Patient Experience Department. Here, you serve as the internal expert of our patient experience initiatives for the entire community hospital. You'll partner closely with our inpatient clinical leadership team to drive positive outcomes serving the south suburbs of Chicago. Patient Experience continues to remain a large focus of our business, and we seek a passionate individual who will be able to build, coach, and drive positive experiences across the hospital. This department is the Senior Management Group Department. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

As a member of the Ingalls team, you'll be part of a health care organization that's a beloved and reassuring presence in its South Suburban community. We're making UChicago Medicine's forefront of care available to a growing number of patients and their families, and continually pioneering more effective community-based approaches to acute, chronic, and preventive care. We're relentless advocates for our community's economic resilience as well, using our voice to attract more investment and more opportunities for the people we serve.

Our success depends on creating positive healthcare experiences for those that we provide service to. The Program Manager of Patient Experience Improvement & Innovation will be responsible for setting and executing our patient experience improvement and innovation programs for Ingalls Memorial Hospital. In this role you will: develop and maintain a programmatic approach to experience improvement through leadership partnerships, staff engagement, coaching and advisory functions to integrate best practices that effectively focuses on continuous service improvement. The Program Manager leads the strategic deployment of programmatic solutions related to communication programs and interactive patient care technology innovation, to name a few. They will provide change management guidance and leadership in enterprise-wide improvement strategies. Oversight of direct and indirect reports in the coaching program, this role would also be responsible for integrating patient voice throughout our E4 transformational efforts and optimize the use of innovative solutions to advance patient experience outcomes.

E4 Leadership (Equity, Engage, Evolve, Excel) is a patient centered management system that empowers teams to improve on a daily basis. This is done through daily readiness huddles, real time process monitoring, performance review huddles and structured problem solving. E4 Leadership is an evolving system where leaders work together to cultivate a culture of equity and continuous improvement that enables:

• Each person to realize their full potential for contribution
• The organization to achieve high performance outcomes
• System-wide integration, coordination, and seamless execution
• Clear focus on exceptional, equitable patient care and experiences

Essential Job Functions:

• Serve as a champion for patient experience across UChicago Medicine Ingalls Memorial Hospital. Partner with leadership to assess and remediate opportunities for programmatic experience improvement. Drive large-scale patient experience communication programs to various audiences through the integration of improvement initiatives. Build leadership/stakeholder partnerships and maintain their engagement by providing project management and change management expertise. Serve as a coach and advisor to inpatient leaders to demonstrate appreciative inquiry, staff recognition efforts through institution-wide programs, and integrate all patient voice feedback to shape improvement strategies.
• Adopt and administer a strength-based communication program in coaching providers, senior leadership and staff to create exceptional experiences. Function as a lead coach in the enterprise-wide program for enhancing therapeutic relationships with expectations of facilitating workshops, conducting observational coaching sessions, and advancing the department through a strength-based lens within daily management activities to build trust and loyalty with patients and families and drive a culture of caring.
• Proficient in data analysis, patient experience subject matter expert, and the creation of the story to bring forth further advancements in experience. Skilled at anticipating experience outcomes, cycles, and workflow adjustments for continuous service improvement. Accountable for driving outcomes in collaboration with key stakeholders with responsibility in monitoring functional unit outcomes to then change practices and approaches accordingly.
• Manage team of direct and indirect staff from the PEEPs program as well as the therapeutic relationships coaches' program in order to elevate service, build trust and loyalty with patients and families and drive a culture of caring throughout the enterprise, accomplished through daily operational management, performance evaluations and mentorship.
• Lead the identification, due diligence, and innovation of integrated technology for patient and family engagement through optimization practices and partnerships with leaders and staff.
• Serve as a coach to enhance efforts to align innovation with maximizing patient experience outcome measures. Serve as subject matter experts on committees for integration of patient engagement.
• Deploy awareness and processes for advancing the inclusion of patient voice in enterprise-wide improvement and sustainment strategies. Partner with service line leaders to align strategies across for optimal performance and partner with clinical, financial and operational data analysts to provide strategic insights and recommendations for further exploration.
• Maintain current patient experience knowledge and experience to create space and opportunity to knowledge share externally and keep current on industry best practices.
• Performs other duties assigned.

Required Qualifications:

• A Bachelor's Degree in the health, hospitality, or business field
• At least 3 years of project management and change management experience, ideally within a healthcare/hospital setting
• Direct experience working with HCAHPS survey performance improvement
• In-depth knowledge and experience of a health system
• Demonstrated strong project management, time management, analytical, and organizational skills
• Interest in managing multiple projects/initiatives simultaneously
• Ability to build trusting relationships with leadership and lead through influence
• Exceptional skills in facilitation, presentation, communication and relationship management
• Ability to motivate and engage team members

Preferred Qualifications:

• A Master's Degree in the health, hospitality, or business field
• Prior work history as a clinical professional and/or inpatient experience
• Lean Six Sigma Black Belt Certification or CPXP certification

Position Details:

• Job Type/FTE: Full-time (1.0) FTE
• Shift: Days
• Work Location: Hyde Park
• Unit/Department: Patient Experience
• CBA Code: Non-Union

Why Join Us

We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine's COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

**Overview**
Description: Skydeck is one of the top attractions in the city of Chicago, offering our guests the all-around Chicago experience. Our team helps create memories that our guests will never forget. We are not only in the business of making incredible experiences for our guests, but also for our team. At Skydeck, you matter! We are looking for new team members that are outgoing, compassionate, and willing to go the extra mile to creatively enhance our guests visit.
**Pay: $16.60/HR**
**The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.**
Qualifications:
+ Must be at least 18 years of age
+ Team Oriented
+ Creative
+ Self-directed (can perform tasks with minimal supervision)
+ Conflict management and resolution skills
+ Ability to remain enthusiastic while interacting with and helping visitors
+ Empathetic
+ Approachable
+ Must be flexible and able to work a variety of schedules, including weekends and holidays
Company Perks:
40% of public transportation (deducted pre-tax from check)
Gym membership
Staff outings/events throughout the year
Volunteering opportunities
Qualifications:
+ Must be at least 18 years of age
+ Team Oriented
+ Creative
+ Self-directed (can perform tasks with minimal supervision)
+ Conflict management and resolution skills
+ Ability to remain enthusiastic while interacting with and helping visitors
+ Empathetic
+ Approachable
+ Must be flexible and able to work a variety of schedules, including weekends and holidays
Company Perks:
40% of public transportation (deducted pre-tax from check)
Gym membership
Staff outings/events throughout the year
Volunteering opportunities
Qualifications:
+ Must be at least 18 years of age
+ Team Oriented
+ Creative
+ Self-directed (can perform tasks with minimal supervision)
+ Conflict management and resolution skills
+ Ability to remain enthusiastic while interacting with and helping visitors
+ Empathetic
+ Approachable
+ Must be flexible and able to work a variety of schedules, including weekends and holidays
Company Perks:
40% of public transportation (deducted pre-tax from check)
Gym membership
Staff outings/events throughout the year
Volunteering opportunities
**Responsibilities:**
- Act as a Welcome Ambassador for arriving passengers
- Greet and engage with passengers in and around the terminal area to offer informational assistance
- Communicate effectively with passengers regarding airport and airline services available
- Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
- Escort unaccompanied minors
- Assist with baggage as required
- Monitor and enforce carry-on baggage size requirements
- Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
- Provide assistance to passengers using kiosks to check-in
- Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
- Transfer and distribute wheelchairs as needed
- Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.
- Report hazards and incidents encountered in daily operation
- Follow safety precautions at all times
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, 88N, LS, 0431, 2T2X1
REQNUMBER: 125885
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call . We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.