260 Patient Experience jobs in Zarephath
Director, Patient Experience, Neuroscience (Titusville, NJ)-Johnson & Johnson HCS, Inc.
Posted 1 day ago
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Job Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
The Director, Patient Experience, Neuroscience is responsible for shaping fulfillment, onboarding, and adherence strategy in support of the end-to-end patient experience for patients starting Neuroscience therapies. You will be a member of the Neuroscience Px team, working closely with the patient solutions teams including field-based access and affordability solutions, patient access and affordability solutions, pharmacy solutions, patient and caregiver solutions, and supplier management and operational excellence to deliver, measure and optimize the patient journey, ensuring that more patients can start and stay on therapy. You will work across the brand marketing, access, and field teams to deliver a patient experience that delights the patient and supports business strategy and objectives.
A Day in the Life
Every patient's healthcare experience is unique shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. Johnson & Johnson recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.
The Director, Patient Experience, Neuroscience works in service to our patients, as an advocate for their needs. Their day-to-day responsibilities include:
- People Development: Coach, develop and motivate direct report(s)
- Px Strategy: Develop an end-to-end patient engagement strategy that supports patients in starting and staying on prescribed treatments by utilizing research, data, market dynamics, and competitive assessments to inform strategic choices
- Advancing Equity in Healthcare: Advance health equity by uncovering disparities and developing strategies to support better treatment outcomes for underserved populations
- Customer-Centric Design Process: Engage patients, caregivers, and providers in co-creating and continuously optimizing solutions
- Goal Setting: Define KPIs and establish metrics and goals for Px fulfillment, onboarding, and adherence strategy and solutions
- Program Design: Inform and approve requirements for Px solutions, with a focus on seamless and coordinated support across solution types
- Communications Planning: Lead communications planning and development (targeting, messaging, creative, channels) and training in support of Px programs including influence through brand patient and professional marketing teams
- Measurement & Reporting: Report on and be accountable for Px performance through the build and utilization of dashboards, research, and analytics
- Business Planning: Support Px business planning efforts for Neuroscience ensuring an integrated strategic plan with aligned objectives, execution, and resourcing; own strategic recommendation and budget for fulfillment, onboarding, and adherence solutions
- Culture: Support a culture of learning, smart risk-taking and experimentation
- Inclusion: Create an inclusive environment in support of the company's commitment to the value of a diverse workforce.
- Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements
About You
You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and ways of working. You consistently deliver great results, but even when you fall short you learn from it.
Qualifications
- Bachelor's degree required; MBA or other related advanced degree preferred.
- A minimum of 7 years of healthcare business experience (EX: sales, marketing, payer/access experience, operations, supply chain, analytics) is required, of which 5 years demonstrated marketing and/or customer service experience.
- 2 years of proven performance in leading a team of direct reports preferred
- Experience in more than one of the areas below is required (a mix of experiences across several of these domains is preferred):
The base pay range for this position is $146,000-$255,000. The Company maintains a highly competitive sales incentive compensation program. Under current guidelines, this position is eligible for participation in this program in accordance with the terms of the applicable plan. This position is eligible for a company car through the Company's FLEET program. Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Sr. Patient Relations Manager
Posted today
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Join to apply for the Sr. Patient Relations Manager role at Oak Street Health, part of CVS Health
1 day ago Be among the first 25 applicants
Join to apply for the Sr. Patient Relations Manager role at Oak Street Health, part of CVS Health
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At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nations leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Sr. PRM
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The Typical Pay Range For This Role Is
$50,188.00 - $22,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great Benefits For Great People
We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
We anticipate the application window for this opening will close on: 09/01/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Sales and Business Development
- Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Oak Street Health, part of CVS Health by 2x
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#J-18808-LjbffrSr. Patient Relations Manager
Posted today
Job Viewed
Job Description
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Anticipated weekly hours: 40
Time type: Full time
Pay range: $50,188.00 - $122,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
We anticipate the application window for this opening will close on: 09/01/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Patient Access Representative- Experience Preferred - Bilingual (English/ Spanish)
Posted today
Job Viewed
Job Description
Job Description:Join our dynamic team at Nirvana Healthcare Management as a Patient Access Representative in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare.Responsibilities:Handle inbound and outbound calls in a professional and courteous manner.Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.Taking messages for Providers.Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.Making audit calls.Requirements:High school diploma or equivalent.Proven customer service experience in a call center environment, preferably in healthcare preferredExcellent communication skills, both verbal and written.Ability to multitask, prioritize, and manage time effectively.Bilingual proficiency (English and Russian or English and Spanish).We Offer:Competitive compensation package.Comprehensive benefits including health insurance, retirement plans, and paid time off.Supportive work culture focused on professional development and continuing education.Opportunity to work in a growing field with a focus on improving patient outcomes.Two (2) weeks paid training.Uniforms provided.Working Hours:Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly.Job Type: Full-timePay: $17.00 - $20.00 per hourCommensurate with experienceExpected hours: 37.5 per weekBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid sick timePaid time offVision insuranceSchedule:Evening shiftMonday to FridayWeekends as neededExperience:Customer service: 1 year (Preferred)Ability to Commute:Essex County, NJ (Preferred)
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