21 Policy jobs in White House

Data/Policy Associate

Hendersonville, Tennessee Wal-Mart

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Job Description

Position Summary.

What you'll do.

Maintains and processes shipments for the Club in accordance with Company policies and procedures by developing and posting delivery schedules

compiling and organizing receiving reports verifying merchandise counts routing merchandise to proper locations and paying expenses

Receives merchandise for the Facility and organizes and maintains the Receiving area by following Company procedures utilizing equipment

appropriately merchandising and completing required documentation

Tracks and processes claims by returning damaged goods handling liquidation merchandise maintaining and cleaning the clearance area and

utilizing technology to capture required reporting and documentation

Maintains safety of facility by following all safety standards procedures and guidelines conducting safety sweeps following proper forklift spotting

procedures following proper procedures for handling and disposing of hazardous materials following company steel standard guidelines and

correcting andor reporting unsafe situations to facility management

Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy:

and applying these in executing business processes and practices

Completes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other

business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and

recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback

Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent

Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence

Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us

Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent

Serve our Customers and Members Delivers results while putting the customer first

Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders

Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience

Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

* Health benefits include medical, vision and dental coverage
* Financial benefits include 401(k), stock purchase and company-paid life insurance
* Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see
* Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at

The hourly wage range for this position is $19.00 to $6.00*

* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from 0.35 per hour to 3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications.

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications

Forklift Certification OR will obtain a Forklift Certification within 30 days of job entry date.

Must be 18 years of age or older

Preferred Qualifications.

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location.

301 Indian Lake Blvd, Hendersonville, TN , United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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Director, State Public Policy

37230 Nashville, Tennessee Humana

Posted 2 days ago

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Job Description

**Become a part of our caring community and help us put health first**
The Director, State Affairs represents the organization's position on legislation and/or regulatory affairs to elected representatives and their staff, as well as to officials and staff in regulatory and other agencies. The Director, State Affairs requires an in-depth understanding of how organization capabilities interrelate across the function or segment.
The Director of State Public Policy role resides within the Government Affairs Department and will serve as an expert in pharmacy and pharmacist licensure, pharmacy shared services, occupational/facility licensure, PBM, and federal healthcare preemption public policy at the state level while working with subject matter experts and business units across the Humana enterprise. The person in this position will report to the Vice President of Strategy and State Affairs and be responsible for state public policy development that informs our thought leadership, advocacy, and overall strategic positioning.
**Use your skills to make an impact**
**Responsibilities**
Be an instrumental part of Government Affairs Team by leading the development of Humana's state public policy positions for our pharmacy and PBM businesses.
Engage across the company to analyze state public policy, develop positions, and draft deliverables supporting Humana business strategy.
Responsibilities include:
+ Monitor and analyze state policy trends impacting pharmacies and PBMs. Contribute policy expertise to state-level advocacy efforts.
+ Draft concise and clear descriptions/analyses/summaries of key issues to Government Affairs and Humana businesses. Inform State Affairs and business leadership on legislative and regulatory trends and translate trends into clear business impact analysis.
+ Partner with Humana's pharmacy and PBM businesses to identify business risk and opportunities in external state policy developments.
+ With input from enterprise subject matter experts, analyze, draft, and develop public policy positions to support the enterprise's priorities.
+ Provide regulatory guidance, talking points, issue management and strategic stakeholder engagement support to Government Affairs and business leaders.
+ Prepare testimony, regulatory comments, and position statements sent to legislative and regulatory bodies and other interested parties concerning legislation, policies, published reports, regulations, and statutes.
+ Develop and maintain repository of legislative and regulatory analyses, policy briefs, reports, position statements, white papers, and other materials pertinent to Humana's pharmacy and PBM businesses.
+ Represent Humana before national advocacy groups, trade associations, public policy organizations, intergovernmental groups, and state boards of pharmacy/National Associations of Boards of Pharmacy; manage public policy consultants and develop external stakeholder outreach strategies.
+ Maintain current awareness and analyze/compare trends, positions, and issues promoted by other companies, trade, and advocacy organizations active on pharmacy and PBM issues.
+ Perform necessary research and analyses to support enterprise positions and priorities.
**_Required_**
+ Bachelor's degree
+ 8 or more years' experience working at a state legislative or executive branch, regulatory board, trade group, intergovernmental group, consulting firm, or private sector public policy function.
+ 8 or more years' experience in pharmacy and/or PBM public policy with a direct understanding of pharmacy/PBM operations and state public policy environment impacting operations.
+ Strong knowledge of state health administrative/regulatory/licensure rules and guidance as well as state health policy. Demonstrated relationships with policy makers and thought leaders in the state public policy arena.
+ A track record of applied analysis, research, and resource development supporting healthcare policy and translating information from a wide variety of resources into actionable policy documents for use in an advocacy setting or otherwise.
+ Understanding of pharmacy and PBM public policy and regulatory issues and ability to translate complex issues in clear, concise manner to business leaders and advocacy team (technical and non-technical audiences).
+ Passion for the development of innovative, high quality government healthcare programs
+ Strong conceptual and creative thinker with an ability to identify trends and interrelationships
+ Strong verbal and written communication skills, creative problem-solving, negotiation, and multi-tasking skills in time-sensitive settings.
+ Ability to actively listen to others and ensure an open and confident style of communication both written and verbal.
+ Highly developed interpersonal skills with ability to build strong working relationships internally and externally.
+ Ability to meet clearly stated expectations and take responsibility for achieving results.
**_Preferred_**
+ Master's in health/public policy, economics or health care administration.
+ 10 or more years' of multistate state public policy experience with specific focus on pharmacy and/or PBM issues.
+ Experience working in a matrixed organization preferred, as well as experience working with multiple cross-functional business teams.
Position be remote with preferred locations of AZ, FL, GA, IL, IN, KY, LA, NC, OH, TN, TX, VA
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$168,000 - $231,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline:
**About us**
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our
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Director, State Public Policy

37230 Nashville, Tennessee Humana

Posted 2 days ago

Job Viewed

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Job Description

**Become a part of our caring community and help us put health first**
The Director, State Affairs represents the organization's position on legislation and/or regulatory affairs to elected representatives and their staff, as well as to officials and staff in regulatory and other agencies. The Director, State Affairs requires an in-depth understanding of how organization capabilities interrelate across the function or segment.
The Director of State Public Policy role resides within the Government Affairs Department and will serve as an expert in pharmacy and pharmacist licensure, pharmacy shared services, occupational/facility licensure, PBM, and federal healthcare preemption public policy at the state level while working with subject matter experts and business units across the Humana enterprise. The person in this position will report to the Vice President of Strategy and State Affairs and be responsible for state public policy development that informs our thought leadership, advocacy, and overall strategic positioning.
**Use your skills to make an impact**
**Responsibilities**
Be an instrumental part of Government Affairs Team by leading the development of Humana's state public policy positions for our pharmacy and PBM businesses.
Engage across the company to analyze state public policy, develop positions, and draft deliverables supporting Humana business strategy.
Responsibilities include:
+ Monitor and analyze state policy trends impacting pharmacies and PBMs. Contribute policy expertise to state-level advocacy efforts.
+ Draft concise and clear descriptions/analyses/summaries of key issues to Government Affairs and Humana businesses. Inform State Affairs and business leadership on legislative and regulatory trends and translate trends into clear business impact analysis.
+ Partner with Humana's pharmacy and PBM businesses to identify business risk and opportunities in external state policy developments.
+ With input from enterprise subject matter experts, analyze, draft, and develop public policy positions to support the enterprise's priorities.
+ Provide regulatory guidance, talking points, issue management and strategic stakeholder engagement support to Government Affairs and business leaders.
+ Prepare testimony, regulatory comments, and position statements sent to legislative and regulatory bodies and other interested parties concerning legislation, policies, published reports, regulations, and statutes.
+ Develop and maintain repository of legislative and regulatory analyses, policy briefs, reports, position statements, white papers, and other materials pertinent to Humana's pharmacy and PBM businesses.
+ Represent Humana before national advocacy groups, trade associations, public policy organizations, intergovernmental groups, and state boards of pharmacy/National Associations of Boards of Pharmacy; manage public policy consultants and develop external stakeholder outreach strategies.
+ Maintain current awareness and analyze/compare trends, positions, and issues promoted by other companies, trade, and advocacy organizations active on pharmacy and PBM issues.
+ Perform necessary research and analyses to support enterprise positions and priorities.
**_Required_**
+ Bachelor's degree
+ 8 or more years' experience working at a state legislative or executive branch, regulatory board, trade group, intergovernmental group, consulting firm, or private sector public policy function.
+ 8 or more years' experience in pharmacy and/or PBM public policy with a direct understanding of pharmacy/PBM operations and state public policy environment impacting operations.
+ Strong knowledge of state health administrative/regulatory/licensure rules and guidance as well as state health policy. Demonstrated relationships with policy makers and thought leaders in the state public policy arena.
+ A track record of applied analysis, research, and resource development supporting healthcare policy and translating information from a wide variety of resources into actionable policy documents for use in an advocacy setting or otherwise.
+ Understanding of pharmacy and PBM public policy and regulatory issues and ability to translate complex issues in clear, concise manner to business leaders and advocacy team (technical and non-technical audiences).
+ Passion for the development of innovative, high quality government healthcare programs
+ Strong conceptual and creative thinker with an ability to identify trends and interrelationships
+ Strong verbal and written communication skills, creative problem-solving, negotiation, and multi-tasking skills in time-sensitive settings.
+ Ability to actively listen to others and ensure an open and confident style of communication both written and verbal.
+ Highly developed interpersonal skills with ability to build strong working relationships internally and externally.
+ Ability to meet clearly stated expectations and take responsibility for achieving results.
**_Preferred_**
+ Master's in health/public policy, economics or health care administration.
+ 10 or more years' of multistate state public policy experience with specific focus on pharmacy and/or PBM issues.
+ Experience working in a matrixed organization preferred, as well as experience working with multiple cross-functional business teams.
Position be remote with preferred locations of AZ, FL, GA, IL, IN, KY, LA, NC, OH, TN, TX, VA
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$168,000 - $231,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline:
**About us**
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our
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Global Regulatory Policy Manager

37230 Nashville, Tennessee Coinbase

Posted 6 days ago

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Job Description

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As a member of the team you will work in a fast-paced environment supporting a wide variety of regulatory advocacy and the development of new policy positions, including by developing policy positions and drafting written materials such as consultation responses and presentations for external engagements.
A successful candidate will have (1) excellent communication and writing skills, (2) some previous experience with the public consultation or regulatory rule-making process; and (3) familiarity with digital asset regulation or policy. Relevant knowledge areas include US and global markets regulations, prudential regulation, and payments regulations.
*What you'll be doing (ie. job duties):*
* Work with cross functional product/legal/policy teams to establish internal policy views on emergent regulatory issues
* Draft superbly written materials in support of regulatory consultations and engagements
* Brief executive level audiences on the potential impact of new/proposed rules on products and practices
* Work with trade groups to establish consensus industry positions on alternative regulatory approaches
* Organize and lead external engagements with regulators and standard setters
*What we look for in you (ie. job requirements):*
* Bachelor's or non-US equivalent (required) + advanced degree in finance, economics, or law (preferred).
* Minimum of 6+ years of financial services regulatory experience, ideally focused on CFTC, SEC and/or prudential regulation.
* Management consulting experience is a plus.
* Understanding of blockchain-based technology, products, and services
* Demonstrated ability to manage cross-functional teams of subject matter experts
* You must be an exceptional communicator. You will be expected to produce original written work for both internal and external consumption.
* Superb attention to detail
*Nice to haves:*
* Experience working at a multi-client law firm
* Experience responding to regulatory consultations, or equivalent experience from the government side.
* Experience with a government agency/authority.
Req ID: P71610
#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$189,550-$223,000 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com
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Customer Service Quality Policy Analyst I

37247 Nashville, Tennessee ASM Research, An Accenture Federal Services Company

Posted today

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Job Description

Responsible for the administration of the quality monitoring program and quality assurance escalations for Service Delivery/Contact Centers. Creates, reviews, and finalizes quality documentation and guidance materials. Aids in the training of new resources. Implements quality monitoring process, solicits client feedback, reviews metrics, and discovers opportunities for process and quality improvement.

  • Uses discretion in resolution of quality assurance escalations from the client or internal personnel.

  • Reviews, provides feedback, and contributes to policy documentation and guidance materials based on experiential knowledge and understanding of client requirements and Business Process Outsourcing (BPO) operations.

  • Identifies opportunities for improvement based on client feedback.

  • Identifies when behavioral guidelines are breached, provides corrective guidance to BPO, tracks issue to ensure it is remedied, and ensures project leadership is aware.

  • Analyzes client surveys, creates reports, and delivers survey feedback and analysis to BPO.

  • Reviews, approves, and delivers quality-related training for BPO Quality Assurance personnel.

  • Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution.

  • Supports deployments by drafting and implementing test scripts for service rehearsal testing.

  • Maintains professional and technical knowledge in the field by reviewing professional resources and benchmarking best practices. May be required to participate in educational workshops and information sessions.

  • Provides guidance in interpreting policies and quality standards.

Minimum Qualifications

  • Bachelor's Degree or equivalent relevant experience.

  • 2-5 years of relevant experience in quality monitoring in a Service Delivery/Contact Center environment.

Other Job Specific Skills

  • Strong written and verbal communication skills

  • Ability to tailor communications to multiple audiences/entities

  • Excellent analytical, organizational, time-management, and multi-tasking skills

  • Reporting analytics experience

  • Experience with project administration and meeting multiple deadlines

  • Experience in customer service quality and/or help desk

  • Strong organization and time management skills

  • Experience with quality management program or training team

  • Experience with customer service applications

  • Experience with metrics reporting

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$64,900 - $80k

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

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Customer Service Quality Policy Analyst I

37230 Nashville, Tennessee ASM Research, An Accenture Federal Services Company

Posted today

Job Viewed

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Job Description

Responsible for the administration of the quality monitoring program and quality assurance escalations for Service Delivery/Contact Centers. Creates, reviews, and finalizes quality documentation and guidance materials. Aids in the training of new resources. Implements quality monitoring process, solicits client feedback, reviews metrics, and discovers opportunities for process and quality improvement.
+ Uses discretion in resolution of quality assurance escalations from the client or internal personnel.
+ Reviews, provides feedback, and contributes to policy documentation and guidance materials based on experiential knowledge and understanding of client requirements and Business Process Outsourcing (BPO) operations.
+ Identifies opportunities for improvement based on client feedback.
+ Identifies when behavioral guidelines are breached, provides corrective guidance to BPO, tracks issue to ensure it is remedied, and ensures project leadership is aware.
+ Analyzes client surveys, creates reports, and delivers survey feedback and analysis to BPO.
+ Reviews, approves, and delivers quality-related training for BPO Quality Assurance personnel.
+ Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution.
+ Supports deployments by drafting and implementing test scripts for service rehearsal testing.
+ Maintains professional and technical knowledge in the field by reviewing professional resources and benchmarking best practices. May be required to participate in educational workshops and information sessions.
+ Provides guidance in interpreting policies and quality standards.
**Minimum Qualifications**
+ Bachelor's Degree or equivalent relevant experience.
+ 2-5 years of relevant experience in quality monitoring in a Service Delivery/Contact Center environment.
**Other Job Specific Skills**
+ Strong written and verbal communication skills
+ Ability to tailor communications to multiple audiences/entities
+ Excellent analytical, organizational, time-management, and multi-tasking skills
+ Reporting analytics experience
+ Experience with project administration and meeting multiple deadlines
+ Experience in customer service quality and/or help desk
+ Strong organization and time management skills
+ Experience with quality management program or training team
+ Experience with customer service applications
+ Experience with metrics reporting
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$64,900 - $80k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
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Senior AI Ethicist and Policy Advisor

37203 Nashville, Tennessee $150000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is seeking a highly experienced and forward-thinking Senior AI Ethicist and Policy Advisor to join our dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within the United States. You will be at the forefront of developing and implementing ethical frameworks and responsible AI practices across a range of cutting-edge projects. Your expertise will be crucial in navigating the complex ethical landscapes presented by artificial intelligence, machine learning, and other emerging technologies.

Responsibilities:
  • Develop, refine, and implement robust ethical guidelines and policies for AI development and deployment.
  • Conduct thorough ethical risk assessments for new AI initiatives, identifying potential biases, fairness issues, and societal impacts.
  • Collaborate closely with research and development teams to ensure ethical considerations are integrated into the AI lifecycle from conception to deployment.
  • Advise senior leadership on regulatory changes, industry best practices, and emerging ethical challenges related to AI.
  • Engage with external stakeholders, including policymakers, academics, and industry peers, to contribute to the broader conversation on AI ethics.
  • Design and deliver training programs to educate internal teams on AI ethics principles and compliance.
  • Stay abreast of the latest advancements in AI, machine learning, and related ethical and legal frameworks globally.
  • Contribute to research papers, white papers, and public presentations on AI ethics and responsible innovation.
Qualifications:
  • Master's or Ph.D. in a relevant field such as Ethics, Philosophy, Law, Computer Science, Public Policy, or a related discipline.
  • A minimum of 7 years of progressive experience in AI ethics, technology policy, or a related field, with a strong focus on AI/ML.
  • Demonstrated experience in developing and implementing ethical frameworks, policies, and governance structures for technology.
  • In-depth understanding of AI technologies, including machine learning, natural language processing, and computer vision, and their ethical implications.
  • Proven ability to conduct complex ethical analyses and translate them into actionable recommendations.
  • Exceptional communication, presentation, and interpersonal skills, with the ability to engage effectively with both technical and non-technical audiences.
  • Experience working in a remote-first or hybrid environment, with strong self-management and collaboration skills.
  • Familiarity with relevant legal and regulatory landscapes concerning AI and data privacy (e.g., GDPR, CCPA, proposed AI regulations).
  • Experience in research and publication is highly desirable.
This role is ideal for a thought leader passionate about shaping the future of technology responsibly. If you are driven by ethical principles and possess a deep understanding of AI, we encourage you to apply for this impactful remote opportunity in Nashville, Tennessee, US .
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Senior AI Ethicist and Policy Advisor

37201 Nashville, Tennessee $150000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is seeking a highly experienced and forward-thinking Senior AI Ethicist and Policy Advisor to join our growing team in Nashville, Tennessee, US . This pivotal role involves shaping the ethical frameworks and responsible deployment strategies for cutting-edge AI technologies. You will be instrumental in ensuring that our AI initiatives align with societal values, regulatory requirements, and best practices in artificial intelligence development. Responsibilities include conducting in-depth ethical risk assessments for new AI projects, developing and implementing AI governance policies, and advising engineering and product teams on ethical considerations throughout the AI lifecycle. You will also be responsible for staying abreast of evolving AI regulations and industry standards globally, translating them into actionable guidance for the organization. Furthermore, this position requires fostering a culture of ethical awareness and continuous learning within the company, potentially through training sessions, workshops, and internal communications. The ideal candidate will possess a strong understanding of AI/ML concepts, coupled with a deep knowledge of ethical theories, philosophical principles, and policy analysis. Collaboration will be key, as you will work closely with legal, compliance, research, and development departments to create a holistic approach to AI ethics. Your expertise will guide the company in navigating the complex ethical landscape of artificial intelligence, ensuring innovation is pursued responsibly and sustainably. This is a unique opportunity to make a significant impact on the future of AI development at a leading organization.
Qualifications:
  • Advanced degree (Master's or Ph.D.) in Philosophy, Ethics, Law, Public Policy, Computer Science, or a related field with a focus on AI ethics or technology policy.
  • Minimum of 7 years of experience in AI ethics, technology policy, responsible AI development, or a closely related field.
  • Demonstrated expertise in ethical frameworks, risk assessment methodologies, and AI governance.
  • Strong understanding of machine learning principles and AI technologies.
  • Excellent analytical, problem-solving, and critical thinking skills.
  • Exceptional communication and interpersonal skills, with the ability to engage diverse stakeholders and influence decision-making.
  • Proven experience in developing and implementing policies and guidelines.
  • Familiarity with current and emerging AI regulations and standards (e.g., GDPR, AI Act).
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Physical Security Strategy, Innovation, and Policy Leader

37230 Nashville, Tennessee Deloitte

Posted 1 day ago

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Job Description

Physical Security Strategy, Innovation, and Policy Leader
Office of Security
Senior Manager, CL7
Location: Remote role
When you believe that what you do matters, it's more than a job. In Deloitte's Office of Security, we recognize that advancing our strategic vision, driving innovation, and setting robust policies are essential to protecting our people and facilities. We are seeking a highly experienced and forward-thinking leader to spearhead our security strategy, innovative initiatives, and policy development.
Recruiting for this role ends on Jan 1st, 2026.
Work you'll do
In this role, you will be responsible for shaping the future of the organization's physical security landscape. This role will drive the development and execution of forward-thinking security strategies, foster a culture of innovation, and establish robust policies and governance frameworks to protect our people, assets, and operations. The ideal candidate will blend deep security expertise with a passion for continuous improvement and organizational transformation.
This role demands a strategic visionary with a proven track record in developing enterprise-wide security strategies, fostering innovation, and leading high-performing teams. You will join a dynamic group of passionate professionals committed to making a meaningful impact and will report directly to the Chief Security Officer.
In this role, you will:
+ Develop and communicate a long-term vision and roadmap for physical security aligned with organizational objectives and risk appetite
+ Lead enterprise-wide strategic planning initiatives, identifying emerging threats, opportunities, and technological trends
+ Advise executive leadership on security priorities, investments, and emerging industry trends
+ Champion innovative approaches to physical security, leveraging new technologies, analytics, and process improvements
+ Evaluate and implement cutting-edge security solutions, ensuring scalability and adaptability
+ Foster a culture of experimentation and continuous improvement within the security function
+ Lead the creation, review, and enforcement of comprehensive physical security policies, standards, processes and governance frameworks
+ Ensure policies are agile, risk-based, and responsive to evolving business needs and industry best practices
+ Oversee compliance, audits, and assessments to ensure policy effectiveness and organizational readiness
+ Facilitate strategic alignment and collaboration between the US Office of Security and the Global Security Office to ensure cohesive and effective security initiatives
+ Build strong partnerships with cross-functional teams, including Technology, Risk, Legal, Talent, and Facilities, to ensure integrated security strategies
+ Represent the organization with external stakeholders, including law enforcement, industry groups, and regulatory bodies.
+ Develop, maintain close relationships, and collaborate with Office of Security leadership team members
+ Perform other job-related duties as assigned
The successful candidate will possess:
+ Experience leading transformation initiatives and driving adoption of new processes or technologies
+ Capacity to foster a culture of creativity and continuous improvement within the security function
+ Strong skills in presenting complex strategies and recommendations to senior leadership
+ Strong analytical and creative thinking to address complex security challenges
+ Strong skills in drafting, reviewing, and updating security policies, standards, and governance frameworks
+ Strategic thinking and problem-solving abilities
+ Strong organizational and analytical skills
+ Ability to work in a high-pressure environment and handle multiple tasks simultaneously
+ Excellent verbal & written communication skills, especially in dealing with senior leadership
+ An executive presence
Required qualifications:
+ US Citizenship
+ Bachelor's degree in security management, Business Administration, or a related field
+ 10 - 15 years of progressive experience in physical security, with a focus on strategy, innovation, and policy development
+ Experience in corporate experience is required
+ Demonstrated success in leading large-scale security transformation initiatives and implementing innovative solutions
+ Deep knowledge of risk management, regulatory compliance, and security governance.
+ Exceptional communication, leadership, and stakeholder engagement skills.
+ Strong knowledge of security protocols, risk assessment, and threat analysis
+ Excellent communication and interpersonal skills
+ Ability to work under pressure and handle high-stress situations
+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $151,400 to $278,900
Information for applicants with a need for accommodation: qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Policy Service Rep - Life and Annuity Analyst - US

37230 Nashville, Tennessee DXC Technology

Posted 15 days ago

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Job Description

**Job Description:**
**Essential Job Functions**
+ Follows procedures to process transactions by corresponding with agents, beneficiaries, and other departments regarding policies
+ Responsible for the accurate handling and timely execution of any policy worked
+ Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client guidelines
+ Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
+ Perform other related duties as assigned or required daily
+ Must provide an elite customer service experience via letters or phone calls made internally or externally (not a call center environment)
+ Research customer inquiries and responds to appropriate parties in a timely manner
+ Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements
+ Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information
+ Interfaces with team personnel, management, and customers in reference to customer service issues
+ Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management
+ Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions
+ Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement
**Mandatory Qualifications:**
+ High School Diploma completed
+ 2+ years of relevant **Life and Annuity insurance policy** experience are mandatory
+ Business and analytical critical thinking skills are required
+ Great communication skills and exceptional typing and documenting skills
+ Ability to work independently
+ Ability to follow oral and written directions
+ Microsoft Office and MS Teams work experience
+ Inbound/outbound customer service experience is required
+ Great ability to multitask between client´s applications and DXC systems
**Work Environment:**
+ Laptop, Docking Station, Monitors, Headset will be provided.
+ Schedule: Monday - Friday 7:30am to 4pm EST would be preferred but flexible
+ Your position is designated as 2 days hybrid, commuting to an onsite DXC office. DXC Technology reserves the right to require your in-person attendance at any of its U.S. office locations, as determined by business needs. You agree to comply with such requirements, and reasonable notice will be provided in advance.
+ All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
**If you are an applicant from the United States, Guam, or Puerto Rico**
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link ( Accommodations**
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ( ) .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._
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