207 Problem Resolution jobs in Dacula

ABOUT THIS POSITION - As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people wi Support Analyst, Technical Support, Technical, Client Support, Analyst, Support, Technology

IT Technical Support Specialist is responsible for providing technical assistance and support to users regarding computer systems, hardware, software, and network issues. This role is essential for maintaining the productivity and efficiency of an organization's technology infrastructure.

Key Responsibilities :
Respond to user inquiries via phone, email, chat, or ticketing systems, addressing hardware, software, and connectivity issues.
Troubleshoot and resolve technical problems, including diagnosing and fixing issues with computers, printers, networks, and other technology.
Install, configure, and upgrade hardware and software for users, ensuring compatibility and optimal performance.
Perform routine system maintenance, such as applying updates, patches, and backups to maintain system stability and security.
Provide user training and documentation to help staff or customers understand how to use systems and applications effectively.
Log and track support requests using help desk or ticketing software, maintaining detailed records of issues and resolutions
Escalate complex issues to higher-level IT personnel when necessary
Monitor system performance and proactively identify potential issues to prevent disruptions
Maintain IT asset inventory, tracking hardware, software licenses, and peripherals
Stay current with technological trends and security updates to provide informed support and recommendations.

Required Skills and Qualifications :
Technical proficiency in computer hardware, operating systems, software applications, and network troubleshooting.
Strong problem-solving and analytical skills to quickly diagnose and resolve issues.
Excellent communication skills for interacting with users and documenting support activities.
Customer service orientation to ensure user satisfaction and effective support
Ability to train and guide users on new technologies and systems
Experience with IT helpdesk software and ticketing systems.

Education and Experience:
Associate or bachelor's degree in computer science, information technology, or a related field
Relevant certifications (such as CompTIA A+) and prior experience in IT support roles are often preferred
This is NOT a remote job
Monday to Friday 9am -6pm

What We Need:

The Technical Support Representative support to retail, industrial and institutional customers, concentrating on our key accounts with regard to software and troubleshooting of Gravotech marking machines.

What You'll Be Doing:

The right candidate will be able to prioritize multiple tasks with time sensitive deadlines. This person will need to be organized and can keep track of multiple customer issues. The candidate needs to work closely with customers and members of the sales team to address customer concerns during the startup process as well as provide high level customer support for key accounts after installation is complete. This person should have strong communicative skills and must be able to write complex service reports in technical terms. All reporting must be timely and detailed.

• Answers incoming ACD calls for GVT products.

• Assists customers with questions regarding configuration.

• Assists customers with questions regarding operation.

• Assists customers with questions regarding software.

• Assists customers with questions regarding applications.

• Determines if parts are required.

• Place part orders.

• Request dispatches of Field Technicians.

• Enter detailed information in JDE.

• Work with customers via chat software.

• Reply to each customer e-mail request .

For On-site Repairs

• Schedule time and date with the customer.

• Arrange travel either by car or air depending on distance.

• Analyze the customer equipment on-site.

• Perform adjustments if required.

• Order and replace parts if required.

• Generate an on-site report with details of what was found and what repairs were done.

• Make recommendations on the report of how to improve operation and to note any problems with the customer’s environment and/or application.

• Generate the paperwork to ensure proper billing of the customer.

#LI-EA1

What You Will Need To Be Successful:

• Three+ years related experience and/or training, or equivalent combination of education and experience.

• Mechanical and elect ronic repair background required.

• Experience with working in a medium volume call center.

• Customer service background required.

• Able to work nights and weekends, when required.

About Us: Who we are: Gravotech has been a global leader in direct part marking and laser engraving since 1938. Gravotech machines are used by more than 60,000 customers around the world, from large consumer brands and industrial manufactures to professional engravers and small retail customers alike. In 2024, Gravotech joined Brady Corporation's global portfolio of brands. Brady is a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - Brady is just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. Gravotech products help enable Brady's full range of industrial identification solutions in industries around the world. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2024, Brady employed approximately 5,700 people worldwide. Our fiscal 2024 sales were approximately $1.34 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at Why work at Brady:A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. And as a member of the Gravotech team, you'll get to represent a company with unique brand recognition across several industries. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

Our Benefits:

• Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision

• Generous 401(k) with company match

• Paid time off and holidays

• Opportunity to participate in incentive programs for all full-time employees

• Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance

• Education reimbursement opportunities

• Scholarship program for children of Brady employees

• A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities

• Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)

• Dress-for-your-day dress code

• Charitable contributions matched through Brady's Matching Gift program

TEKsystems is looking for Technical Support Representatives This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.
*Skills & Qualifications*
* 1 years experience working in information systems and networking
* Analytical thinker who problem-solves systematically to find resolutions
* Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow required
* Experience with security camera systems, VMS, DVR, and NVR solutions is strongly desired
* Completion of or working toward a college degree in a technical discipline
* Certifications such as Network+, Security+, Linux+
*Pay and Benefits*
The pay range for this position is $25.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Norcross,GA.
*Application Deadline*
This position is anticipated to close on Aug 1, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description

Vestis is seeking a hands-on IT Technical Support Analyst to join our IT infrastructure organization. Reporting to the Manager - IT Support Services, the IT Technical Support Analyst will be a customer-service oriented support resource providing detailed technical support for end users in office, field, and manufacturing environments. This will include End User Computing (EUC) support of hardware and software throughout the organization.

Responsibilities/Essential Functions:

• Configure, deploy and support end user PC hardware and software including, but not limited to, laptop and desktop computers, mobile devices such as phones, tablets, scanners, and related handheld devices, and industrial computing components necessary for production support (e.g. IoT sensors, kiosks, monitors, printers, etc.).

• Work in-person and remotely with end-users to address support issues; act as a liaison where necessary for proper handoff/routing of issues between other IT support teams, owning issues and the end-user relationship throughout the support process.

• Research complex escalated IT incidents and utilize the enterprise ITSM platform to document processes and procedures to resolve newly found technical issues via incident ticket notes and Knowledge Base Articles (KBAs).

• Provide general application support and collaborate with IT teams and external vendors to support Vestis-specific applications and systems in both office and industrial settings.

• Provide event assistance with Audio Visual environments in support of conferences and meetings.

• Work independently and autonomously to support local office and remote Market Centers across the country.

• Provide after-hours and week-end support on an as needed basis during project implementations and production outage emergencies.

Knowledge/Skills/Abilities:

• Excellence in customer service and communications with both technical and non-technical stakeholders.

• Adept at troubleshooting and identifying technology issues along with potential solutions.

• Able to work independently and within teams in both issue resolution and project environments.

• Effective at utilizing service management resources to troubleshoot, document and resolve issues.

• Skilled in Microsoft software and services including Windows, Office, Word, Excel, PowerPoint.

• Skilled in configuration and troubleshooting of mobile devices, including Apple IOS, Android, etc.

• Familiar with ITSM/ITIL concepts (incidents, requests, changes) using tools such as Jira, ServiceNow, etc.

• Familiar with supporting industrial settings, including IoT devices, network connections, etc.

Experience/Qualifications:

• High school diploma required

• Associate's degree or higher preferred

• 5-7 years of relevant work experience

• IT certifications preferred (A+, N+, ITIL, etc.)

Working Environment/Safety Requirements:

• Perform work in office and industrial settings, observing all safety rules and requirements

• Occasional travel (10%) required to business locations or data centers, conferences, etc.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

ABOUT THIS POSITION

As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more e?cient and successful - day in and day out.

WHAT YOU'LL DO

• Provide exceptional support to our clients with meaningful and thoughtful communication - via phone (inbound and outbound calls), online support requests, and live chat

• Be a problem-solver that seeks to understand the heart of each client's issue? You are technically savvy and a thorough troubleshooter?

• Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication

• Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction?

WHAT YOU'LL NEED

• Honesty and integrity - always doing the right thing for our clients

• Passion for service and a dedication to client satisfaction

• A curious nature that seeks to understand the root of the issue

• Focused on delivering on our promises

• Willing to do whatever it takes to always bring our best work

• Unafraid to move with speed and efficiency to make things happen

• A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community

Bonus Points

(highly valued, but not required):

• Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)

• Prior use of Salesforce or another customer relationship management software

• Bachelor's Degree

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)

• Customizable benefits package (3 medical plans with Health Saving Account company match)

• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays

• Paid parental leave (including maternity + paternity leave)

• Education assistance opportunities and free LinkedIn Learning access

• Free mental health and family planning programs, including adoption assistance and fertility support

• 401(K) program with company match

• Pet insurance

• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Customer Support

Job Type: Full time

Req ID: R2484