6,557 Issue Resolution jobs in the United States

Independence is a qualified health plan issuer operating in the State Based Exchange Marketplace and is required to resolve Health Insurance State Based Exchange (SBE) tickets within regulated timeframes. The Issue Resolution Specialist is the frontline resource that receives, investigates, triages, and resolves State Based Exchange tickets.

Specific Duties:

Manage and monitor caseload daily to ensure tickets are researched, processed/triaged and resolved accurately and timely, within the compliance timeframes set forth by the State Based Exchanges, and in alignment with ACA regulations and guidance, and internal policies.

Collaborate with operational departmental liaisons, and other Issue Resolution Specialists, to ensure accurate and timely resolution of SBE tickets.

Produce high quality, comprehensive and reader-friendly written responses (internal and external) that address all of the Consumers' concerns accurately and within the required timeframes.

Expertly understand, navigate, and comply with the SBEs and ACA regulations and guidance.

Through the course of investigation, identify root causes of SBE tickets and deficiencies in organizational processes, and share suggestions to assist in developing initiatives to enhance the organization's overall performance.

Provide regular status reports on all outstanding tickets and/or tasks.

Train and support fellow team members, as needed.

Other duties as assigned.

Qualifications/Skills:

• Bachelor's Degree preferred.
• 2-3 years of experience in the Healthcare industry.
• Foundational knowledge of Billing, Accounts Receivable, Accounts Payable, Claims, Enrollment, Benefits, Cash Application, and Customer Service within the Healthcare industry.
• Excellent research and investigative skills, strong interpersonal skills, and the ability to work effectively with all associate and management levels.
• Strong critical-thinking and analytical skills, along with ability to interpret and decipher complex information required.
• Understanding of the SBEs mandates and regulations related to the ACA business preferred.
• Self-motivated, highly organized, detail oriented, as well as above-average solving, verbal and written communication skills are required.
• Ability to effectively multi-task and prioritize.
• Ability to thrive in a high-pace, continuously changing environment.
• Proficient in Microsoft Excel, Access, Word, PowerPoint, and Outlook.

Job Description

UC Health is hiring a full time Sr. Accounts Payable Specialist, Invoice Issue Resolution

The Sr. Accounts Payable Specialist is responsible for overseeing the accurate and timely processing of supplier invoices while proactively identifying and resolving issues that may delay payments. This role requires a high level of attention to detail and critical thinking to investigate discrepancies, reconcile supplier accounts, and communicate effectively with both internal departments and external vendors. The specialist serves as a key point of contact for escalated payment inquiries and works to ensure compliance with company policies, internal controls, and accounting standards. In addition, the individual will contribute to process improvements, support month-end close activities, and assist with audits as needed.

Job Description

UC Health is hiring a full time Sr. Accounts Payable Specialist, Invoice Issue Resolution

The Sr. Accounts Payable Specialist is responsible for overseeing the accurate and timely processing of supplier invoices while proactively identifying and resolving issues that may delay payments. This role requires a high level of attention to detail and critical thinking to investigate discrepancies, reconcile supplier accounts, and communicate effectively with both internal departments and external vendors. The specialist serves as a key point of contact for escalated payment inquiries and works to ensure compliance with company policies, internal controls, and accounting standards. In addition, the individual will contribute to process improvements, support month-end close activities, and assist with audits as needed.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teachinga combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

Location

Cincinnati, OH, United States

Qualifications

• Minimum Required: High School Diploma or GED.
• Preferred: Associate's Degree.
• Minimum Required: 3 - 5 Years equivalent experience.
• Preferred: 6 - 10 Years equivalent experience.
  
  

• Review and process vendor invoices, ensuring accuracy and compliance with company policies.
• Verify purchase order details, receiving reports, and pricing before approving payments.
• Investigate and resolve discrepancies or issues with invoices, such as pricing errors, missing documentation, or billing inconsistencies.
• Communicate with vendors and internal departments to resolve disputes and ensure timely resolution.
• Reconcile accounts payable records with vendor statements to ensure all invoices are accounted for and resolved.
• Maintain positive relationships with vendors by addressing inquiries related to payments, invoices, and disputes.
• Respond to vendor inquiries regarding the status of payments and assist with any questions regarding accounts payable issues.
• Ensure adherence to company policies, accounting principles, and legal requirements in all accounts payable activities.
• Identify areas for process improvements to enhance efficiency in the accounts payable process and reduce errors.
• Support cross-functional teams in resolving discrepancies related to payment terms, procurement, or accounting systems.
• Ensure all accounts payable processes comply with auditing standards and best practices.
• Assist in special projects or ad-hoc tasks related to accounts payable, as needed.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Accounting/Auditing and Finance
• Industries Hospitals and Health Care

Referrals increase your chances of interviewing at UC Health by 2x

Cincinnati, OH $66,352 - $3,574.40 2 weeks ago

Cincinnati, OH 66,352 - 83,574.40 2 weeks ago

Cincinnati, OH 85,000 - 95,000 2 weeks ago

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Job Description

Environmental Collaboration and Conflict Resolution Rising and Emerging Practitioners ProgramEarly Career Paid Opportunities Position Details

• Type of Work: Hourly, Part-Time, and Full-Time opportunities
• Duration: Ongoing recruitment for projects
• Location: Remote with some travel depending on project topic and geography
• Compensation: Stipend Part-Time Up To $30,000K Full-Time up to $0,000K

Position Details

• Type of Work: Hourly, Part-Time, and Full-Time opportunities
• Duration: Ongoing recruitment for projects
• Location: Remote with some travel depending on project topic and geography

Kearns & West is recruiting early career Environmental Collaboration and Conflict Resolution (ECCR) professionals to support public policy projects and participate as mentees in a Rising and Emerging Practitioners Pilot Program (REP3).

REP3 seeks to expand access to the ECCR field by providing rising and emerging practitioners from underrepresented communities with training, mentorship, and paid opportunities to work on conflict management and public participation projects related the Department of the Interior and the programs and services of its wide range of Bureaus and Offices.

Current opportunities exist for hourly, part-time, or potentially full-time work on projects located in Northern California (water resources issues), New York (environmental planning), and the Gulf of Mexico (environmental justice), and virtually with a Tribal Government (tribal and indigenous engagement). Other opportunities will become available throughout the year. Apply now for current positions, and to be on the list for upcoming positions.

• Build your collaboration, consensus-building, and community engagement skills by practicing what it takes to be an ECCR professional.
• Work with an experienced mentor selected from leaders in the ECCR field.
• Build your professional network.
• Learn to lead ECCR projects independently.
• Access career and economic opportunity.

Responsibilities and tasks can vary based on your experience and project needs. Some common tasks expected of the candidate are:

• Assist with planning, designing, and implementing public participation meetings.
• Attend program and project check-in meetings.
• Complete notetaking, logistics, and planning tasks.
• Coordinate environmental justice-related community engagement.
• Plan and conduct engagement in an impartial manner.
• Participate in skills-based training and check-in meetings with assigned mentor(s).
• Provide feedback on the mentorship program.
• Respect for confidentiality while providing neutral ECCR services.

• Have experience related to underrepresented and/or non-dominant communities.
• Passionate about working collaboratively with diverse communities, organizations, Tribal governments, State, and Federal agencies on complex topics.
• Curious about or seeking a career providing neutral ECCR expertise.
• Interested in the Department of Interior (DOI) mission and the programs and services of its wide range of Bureaus and Offices (
• Familiarity/proficiency with online communications and meeting platforms, including Microsoft 365 (Outlook, Excel, Word, SharePoint), online whiteboarding tools, Zoom Meetings, etc.
• Have six months to three years of experience in one or more of the skillsets/experiences listed below. The candidate may have acquired their experience through informal practice or exposure to experiences that support their capacity to perform the professional duties of this role or through formal work experience, education, or structured training.
  1. Community Resilience Practices: Community organizing, restorative justice, environmental justice, trauma-informed practices, and healing-centered engagement.
  2. Collaborative Leadership: Team building, coaching, diversity, impartiality, and inclusion.
  3. Group Decision-Making Processes: Consensus building, conflict resolution, cross-cultural humility and competency, negotiation skills, facilitation skills, and alternative dispute resolution.
  4. Indigenous Knowledge: Tribal Science, Cultural Resources, and sustainable community resource management.
  5. Public Participation: Public outreach and engagement, equitable and inclusive outreach and engagement, written and verbal communication skills.
  6. Non-Governmental Organization, Public Sector, Rural, Military Service or Tribal Experience: Applicable experience and actively seeking an opportunity to gain experience and mentorship in multi-party collaboration, consensus building, or alternative dispute resolution.
  7. Experience Mediating or Facilitating Public Policy-Related Conflict Management: Applicable experience in collaborative processes and are seeking opportunities to gain experience and mentorship.
  8. Interest and/or Experience with Federal Environmental Review Process: Experience might include National Environmental Policy Act policies and processes, offshore wind projects, water infrastructure projects, etc.

Kearns & West is committed to equal hiring for people from underrepresented communities, which includes persons sharing a particular characteristic or geographic communities that have been systematically denied a full opportunity to participate in aspects of economic, social, and civic life such as Black, Latino, and Indigenous and Native American persons, Asian Americans and Pacific Islanders and other persons of color; members of religious minorities; lesbian, gay, bisexual, transgender, and queer (LGBTQ+) persons; persons with disabilities; persons who live in rural areas; disabled veterans, and persons otherwise adversely affected by persistent poverty or inequality in civic life. At any time, if you need accommodation during the application process, please contact Human Resources at Kearns & West, Inc.

We are an equal opportunity and affirmative action employer. EEO/AA/M/F/V/D

Kearns & West offers a competitive stipend of up to 30,000 for part-time roles or a stipend of up to 60,000 for full-time roles.

Please apply for the Rising and Emerging Practitioners Program by applying and submitting your resume here

What to expect after you apply:

• The REP3 team will review candidate resumes on an ongoing basis. If you meet the criteria for the program, you will be entered into a pool of practitioners for consideration on upcoming projects. Key selection criteria includes:
  1. Commitment to a career related to consensus building and alternative dispute resolution in environmental, natural, and cultural resources.
  2. Leadership, public service, integrity, and consensus building.
  3. Knowledge and skills applicable to a federal agency.
  4. An understanding of the role of an impartial ECCR professional.
• When a position becomes available, we will reach out to appropriate candidates based on experience, geography, and subject matter interest to engage candidates in interviews.
• Resumes submitted that match the qualifications will be retained and referenced for future opportunities.

Posting Number: F2379P Working Title: Associate Director for Conflict Resolution and Youth Serving Programming Department: PSO-Fanning Inst Ldership Devl About the University of Georgia: Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education () . The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine. Posting Type: External Retirement Plan: TRS or ORP Employment Type: Employee Benefits Eligibility: Benefits Eligible Anticipated Start Date: 08/01/2025 Job Posting Date: 05/28/2025 Open until filled: Yes Special Instructions to Applicants: Full consideration given to applications received prior to 07/01/2025 Location of Vacancy: Athens Area EEO Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@ ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at #p8.2.18_personnel_conduct . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: Public Service Professional AC Faculty Rank: Open Rank Contract Type: Fiscal (12 mo.) Tenure Status: Non-Tenure Track Minimum Qualifications: A doctorate degree or terminal degree in education, public administration, social work, or a related field is required. Position Summary: As a member of the Fanning Institute, the faculty member is responsible for securing, managing, and building a portfolio of client work that aligns with the vision and mission of the Fanning Institute. The faculty member provides consultation, facilitation, training, technical assistance, and applied research to clients on diverse leadership development needs. The faculty member provides services in alignment with the Institute's mission and is a link between local communities and UGA expertise. The Fanning Institute is comprised of a range of faculty and staff who work from the Institute's office on the UGA Athens campus. In addition to the faculty roles/responsibilities outlined above, the Associate Director is responsible for assisting the Director in implementing the vision, mission, and strategic plan of the Institute to include strategy, budgeting, personnel, marketing and communications, instruction and training, and research and evaluation. The Associate Director must have a comprehensive understanding of working with communities and organizations, particularly in Fanning's leadership development mission, organizational development, and strategic planning. The Associate Director will build project teams of faculty and staff to leverage Institute expertise on conflict resolution and youth-serving client projects and initiatives, assist with strategic initiatives of the Institute, and represent the Fanning Institute in internal and external meetings as assigned by the Director. The Associate Director for conflict resolution and youth programming oversees initiatives designed to address conflicts among individuals or groups while fostering personal development and community building for young people. Specific programming provided by the Conflict Resolution and Youth Serving Team at the Fanning Institute are included but not limited to conflict resolution, mentoring initiatives, and youth leadership programming (i.e., Youth Lead Georgia, Clarke County School District Local School Governance Team Certificate Program, Colony Bank Youth Leadership Program, Embark Summer Precollegiate Program, Embark Conference, MENTOR Georgia Youth Summit, the Education and Training Voucher Program, Whitehead and Hilton Foundation Project Initiatives, etc.). Working with a team of approximately 12 faculty and staff members, the Associate Director for Conflict Resolution and Youth Programming will provide oversight in the development and execution of conflict resolution strategies to mediate disputes, train staff in conflict resolution techniques, and create systems to prevent future conflicts. This position also provides oversight in the sight of youth development, leadership, and educational programs. This may involve workshops, mentorship programs, or community outreach. The Associate Director works closely with other departments,local organizations, and stakeholders to ensure youth programming aligns with community needs, organizational goals, and adheres to University of Georgia Minors on Campus policies. Enforcing the UGA Minors on Campus policy is the ultimate responsibility of the Associate Director to provide guidance to team members and volunteers, ensuring they have the skills and resources needed to engage effectively and safely with youth. Finally, this position will provide monitoring and reporting in impact evaluation through data analysis, participant feedback, and provide support in seeking funding through grant opportunities and sponsorships to maintain and grow programming initiatives. Guiding this team of faculty and staff provides consistency and standardization to program delivery allowing Fanning to continue to offer high-quality programs and support participant success. Relevant/Preferred Education, Experience, Licensure, and/or Certification: The faculty member needs to have a strong knowledge of and extensive background in leadership development, organization development, or conflict resolution to build a distinguished record in developing and managing programs that provide services and assistance to individuals and communities. They must also have an extensive history of managing people, developing and monitoring budgets, managing projects in higher education throughout Georgia, and working with faculty from various academic departments. Preferred Knowledge, Skills, Abilities and/or Competencies: Knowledge of the Institute's mission, goals, services, and range of expertise. Ability to consistently secure external contracts and build capacity to meet contract obligations. Ability to manage multiple complex projects simultaneously, competing priorities, project resources, and budgets. History of and ability to work directly with wide-ranging clients. Commitment and ability to interact in a positive and supportive manner with Institute colleagues, agency leaders, elected and appointed officials, and agency staff and service providers. Flexibility and willingness to work toward solutions. Effective communication and interpersonal skills. Understanding of the complexities involved in the Institute's mission and a willingness to work through complexities to deliver solutions. Ability to work independently with minimal supervision. Physical Demands: Ability to sit at a desk, drive a state vehicle, carry up to 25 pounds, and facilitate in front of large groups. Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Is driving a responsibility of this position?: Yes Does this position have direct interaction or care of children under the age of 18 or direct patient care?: Yes Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): No Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website . Duties/Responsibilities: Assist the Director in implementing the vision, mission, and strategic plan of the Institute to include strategy, budgeting, personnel, marketing and communications, instruction and training, and research and evaluation. Manage the Conflict Resolution and Youth Serving Programming team of faculty and program coordination staff. Build project teams of faculty/staff to leverage Institute expertise on conflict resolution and youth-serving client projects and initiatives, assist with strategic initiatives of the Institute, and represent the Fanning Institute in internal and external meetings as assigned by the Director. Percentage Of Time: 25 Duties/Responsibilities: Develop, manage, and expand a portfolio of work funded by grants, client contracts, work agreements, etc., that aligns with the mission and vision of the Fanning Institute by: Proactively seek funding for work that aligns with the mission and vision of the Fanning Institute, especially federally funded grant opportunities. Faculty are expected to secure funding to cover salary and related operating expenses. Developing and supporting client relationships that result in collaborative efforts from the Fanning Institute and other UGA public service and academic partners. Coordinating and collaborating with key Fanning Institute partners to identify and respond appropriately, developing innovative programs and services to meet the needs of wide-ranging clients. Depending on programmatic needs, faculty typically will have specific areas of concentration and focus but also operate in an interdisciplinary and collaborative manner. Developing collaborative linkages within Fanning Institute, Public Service and Outreach, and UGA units that result in increased service to clients by staying abreast of the broad range of Fanning Institute capabilities, expertise, and projects. Providing group and individual instruction, facilitation, data gathering sessions, mediation, technical assistance, etc., both on and off campus. Conducting effective project management by working collaboratively with other Fanning Institute personnel. This includes following policy, procedures, and processes to develop budgets, agreements, and work products; identifying additional client support needs; and ensuring that workflows are consistent. Ensuring all contractual deliverables are met. Percentage Of Time: 50 Duties/Responsibilities: Contribute to a field of knowledge aligned to the mission and vision of the Fanning Institute by creating new processes and programs that are grounded in the concepts and methods of recognized disciplines, professions, and interdisciplinary fields. This work is expected to be shared with colleagues and constituents for discussion, critique, use, and peer recognition by the faculty member publishing in peer-reviewed journals, making conference presentations, presenting research outcomes via webinars, etc. Percentage Of Time: 10 Duties/Responsibilities: Participate in professional development opportunities that align with the mission and vision of the Fanning Institute, particularly opportunities related to leadership development, conflict transformation, nonprofits, scholarship, and grant writing. Percentage Of Time: 10 Duties/Responsibilities: Identify opportunities for private giving and Foundation development. Collaborate with Fanning Institute leadership to cultivate identified opportunities and expand funding development. Percentage Of Time: 5 #J-18808-Ljbffr

Join to apply for the Problem Solving Specialist role at Mission Action 5 days ago Be among the first 25 applicants Join to apply for the Problem Solving Specialist role at Mission Action Get AI-powered advice on this job and more exclusive features. Job Announcement Problem Solving Specialist Position: Problem Solving Specialist Program: Mission Action Access Point Reports To: Clinical Care Coordinator Compensation: $24 Per Hour, Full-time. Benefits include medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching. To Apply: Resumes submitted without a cover letter will not be considered About The Organization Mission Action has been growing rapidly, therefore, we have created a lot of new positions in different programs. Please consider joining our team to serve the communities. Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video. About The Program Access Point in the Mission District is part of the Adult Coordinated Entry System and in partnership with the Department of Homelessness and Supportive Housing (HSH). The purpose of the Coordinated Entry System is to ensure that all people experiencing housing instability are identified, assessed, and matched to appropriate housing opportunities. Through problem solving and housing navigation services, Coordinated Entry seeks to minimize homelessness and help individuals move into safe, stable, and dignified housing. Coordinated Entry incorporates a system-wide housing first approach and uses standardized tools, assessment, and referral processes to determine and secure the most appropriate response to each client's immediate and long-term housing needs. Position Description Problem Solving provides opportunities to prevent people from entering the Homelessness Response System and to redirect people who can resolve their homelessness without the need for ongoing support. It is an approach that empowers households facing a housing crisis to explore and identify possible solutions outside of the Homelessness Response System (i.e. solutions that do not rely on shelter or housing resources). The Problem Solving Specialist will provide one-on-one support, assistance, and resources to individuals experiencing homelessness. The Specialist will work closely with the Licensed Care Coordinator and Housing Navigators to provide coordinated assessment and services to clients. The position will work primarily out of the Access Point based in the Mission and will be asked to visit other Mission Action sites as needed. Key Responsibilities Screen and assess single adults experiencing homelessness using standardized tools, prioritization, and referral protocols. Using a collaborative, client-centered, and trauma-informed approach, support single adults in avoiding entry to shelter or the experience of street homelessness by identifying creative solutions to exiting homelessness. Analyze information, problems, situations, and procedures in order to define any barriers to a Problem Solving resolution. Engage participants in problem solving conversations to assess for additional resources available within the participant's own network. Recognizing each service seeker's unique situation, support individuals to look for creative solutions that can be quickly implemented. Provide crisis intervention assistance as needed. Based on the client assessment and using the ONE System, make prioritized referrals into housing programs and internal DSCS Housing Navigation services. Conduct immediate and long-term follow-up to ascertain the effectiveness of Problem Solving activities. Keep accurate records and enter required data in ONE System. Provide professional, accessible, and culturally relevant support, advocacy, and information to program participants. Work within and promote the integrated services team model in an environment dedicated to harm reduction, recovery, and wellness. Serve as liaison to community-based and governmental service partners as requested. Participate in staff training, staff meetings, and development activities as directed. Perform other duties as assigned. Other Organizational Duties Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community. Commit yourself to treating each community member with respect and dignity. Perform other duties as assigned. Knowledge, Skills, And Abilities At least 2 years of direct service experience in case management, counseling, or a similar field. Demonstrated knowledge/experience working with individuals experiencing homelessness. Bilingual (written and oral) in Spanish preferred. Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation. Strong written and oral communication skills. Ability to work both independently and as a member of a multi-disciplinary team. Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel. Knowledge of the ONE System preferred. An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco, particularly in the Mission District. A strong commitment to housing justice, as well as inclusive and multi-cultural programming. Mission Action ( ) is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Non-profit Organizations Referrals increase your chances of interviewing at Mission Action by 2x Sign in to set job alerts for Specialist roles. 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Job Type

Full-time

Description

JOB TITLE : Problem Solving Specialist

REPORTS TO : Housing Systems Manager

SCHEDULE : Monday-Friday (9:00am-5:30pm)

LOCATION : Venice, CA

STATUS: Full-Time, 40 hrs/wk, Non-Exempt

CELL PHONE: Reimbursement for use

DRIVER POSITION: Yes (if yes, please reference driving policy)

SALARY RANGE: $21.00-$4.00/hr

ABOUT US:

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability so that they can thrive, not just survive. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.

SPY is a unique social impact agency that is committed to overcoming structural barriers to equity, community collaboration, and innovative youth-focused programming. If you have the skills, passion and collaborative spirit, join our growing team of over 100 employees.

SPY strives to attract and develop individuals who reflect a broad spectrum of diversity, including (but by no means limited to) racial, ethnic, gender identity and socioeconomic dimensions. We believe that inclusion of diverse perspectives is essential to achieving long-term, systemic change. We explicitly seek applications from those who self-identify as coming from historically marginalized populations to enrich and elevate our equity-centered approach to problem-solving.

ABOUT THE ROLE:

A member of the Access Center team, the Problem Solving Specialist is able to offer problem-solving (also known as "Diversion" or "Rapid Resolution") services, which is a crisis response philosophy and approach focused on supporting youth experiencing a housing crisis to quickly identify and access alternative housing resources outside of the homeless crisis response system. By practicing active listening skills through creative conversations, the Problem Solving Specialist supports the youth in crisis to identify viable temporary or permanent housing resources within their own networks or resources, such as family or friends. In select cases and as a last resort, limited and one-time financial assistance can enhance an individual or family's success in rapidly connecting to alternative temporary or permanent housing.

WHAT YOU'LL DO:

• Utilize culturally-relevant active listening and motivational interviewing skills with participants to identify possible supports in their network that can assist them with temporary or permanent housing outside of the Youth Coordinated Entry System (YCES)
• Deliver both field- and place-based supportive services, as appropriate, to participants
• Acquire resources and make successful referrals, including follow-up to ensure the participant successfully accesses and initially retains housing
• Identify safety or health issues that may need to be considered during identification of housing
• Provide mediation between households and property owners/family/friends to assist in resolving housing crisis
• Partner with legal service providers to resolve housing crises
• Negotiate terms of agreements between participants and host as appropriate (e.g. actively seek employment, attend to medical/mental health/substance abuse issues, complete household chores weekly, etc.)
• Ensure services are documented (e.g. face to face, phone and collateral contacts) in all relevant databases in a timely and thorough manner
• Assist in budgeting with participants, and determine what level of minimal assistance is necessary to be successfully housed or have housing crisis resolved
• Facilitate access to YCES for participants, as appropriate, including the completion of the Initial Triage and Initial Assessment phases of system access and assessment
• For participants gaining entry into CES, provide a warm handoff to sustained case management services where possible, or provide initial case management for up to 60 days upon the participant gaining CES access
• Attend trainings and participate in regular technical assistance such as learning collaboratives
• Other duties as assigned to support the mission of the organization

• Bachelor's Degree in Social Work, Psychology, Sociology or related field is preferred , but not required.
• 1-2 years of experience in case management, counseling or related experience is required .
• 2+ years experience providing direct services to high-risk youth including counseling and advocacy is required .
• 1+ years' experience working in a drop-in center, access center, or access point is preferred .
• Knowledge and experience working with co-occurring populations (chronic health conditions, mental health and substance abuse) is preferred .
• Cultural Humility and Responsiveness.
• Best practice models including: Housing First, Positive Youth Development, Authentic Youth Engagement, Motivational Interviewing, Harm Reduction, Trauma-Informed Care, Critical Time Intervention preferred
• Self-Starter skill set, requiring the ability to develop relationships, build rapport and trust with members, community partners, volunteers, and staff.
• Strong verbal and written communication skills, including organizational, detail and interpersonal skills.
• Ability to uphold Access Center policy and procedure with members, staff, volunteers, and community partners
• Ability to work effectively with people of diverse races, ethnicities, sexual orientations, and gender identities in a multicultural environment.
• Works cooperatively with individuals, groups and organizations with diverse mission, composition, function, capacity and geographic location.
• Understanding of homeless services including CES and HMIS database.
• Strong understanding of LA County foster care and juvenile justice systems, including foster care placement options, participant rights and eligibility, and discharge planning processes preferred.
• Strong belief in growth mindset, self-determination, and psychological resilience.
• Must have valid CA Driver's License, proof of insurance, and a clean driving record

• Prolonged periods of sitting at a desk and working on a computer.
• Changes in the environment, such as the office or outdoors.
• Physical effort/lifting, such as sedentary- up to 15-20 pounds at times.

• Suspended or revoked license
• Three or more moving violations in the past 36 months
• Any violations, including drugs, alcohol, controlled substances, within the past 24 months
• Reckless driving, including hit and runs, within the past 24 months
• At fault accidents, resulting in fatality or serious injury, within the past 5 years

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support representative at CVS Health. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will be the first point of contact for any customer inquiries or issues, and will work diligently to ensure customer satisfaction.

• Respond to customer inquiries via phone, email, and chat
• Assist customers with product information, orders, and returns
• Troubleshoot and resolve customer issues in a timely manner
• Escalate complex issues to the appropriate department
• Maintain accurate records of customer interactions and transactions

• High school diploma or equivalent
• 1+ years of customer service experience
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Ability to work in a fast-paced environment

If you are passionate about providing exceptional customer service and are looking to join a dynamic team, we encourage you to apply for the Customer Support position at CVS Health.

Problem Solving Skills Manager

(Jobs in Lansing, MI)

Requirement id 154612

Job title Manager

Job location in Lansing, MI

Skills required Schedule Management, Risk And Issue Management, Written And Verbal Communication Skills, Problem Solving Skills

Open Date 08-Aug-2025

Close Date

Job type Contract

Duration 13 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Manager: Schedule Management, Risk And Issue Management, Written And Verbal Communication Skills, Problem Solving Skills

Start Date :9/1/2025

End Date :09/30/2026

Submission Deadline :8/14 at 10:00 am EST.

Client Info : EPMO

Note:

• Remote or On-site: Accepting local candidates within 2 hrs of Lansing, MI ONLY. Position will be hybrid, in office 2 days a week upon start and there is NO REMOTE ONLY option.

• Interview Process: Candidates submitted must be willing to come onsite (Lansing, MI) for interviews. A screenshot photo of candidate will be required for any interviews as well as a vendor present at beginning of any MS Teams interview to validate candidate.

• Duration: 1 year with possible extension.

Description :

The ideal candidate will possess strong leadership skills and a basic understanding of IT infrastructure and how the IT components interact via network communications. (Firewall, VIP, F5 Listener, Port, etm.)

• Possess a basic understanding of IT infrastructure components, including networks, servers, storage, web and virtual/cloud environments.

• Assist in evaluation of technical requirements and propose solutions that meet business objectives while adhering to SOM best practices and industry standards.

• This position provides oversight, leadership, accountability, and project management functions for one or more large size, complex projects.

• These projects typically utilize vendor participation and require complex schedules and integration with other systems.

• Large sized projects typically have durations longer than 6 months with 20 or more team members, require communication at the Agency Leadership level and have a medium to high risk.

This position will:

• Ensure consistency with the State of Michigan (SOM) project management methodology (SUITE), investment management and systems engineering methodology.

• Perform long-term release planning based on organizational direction.

• Regularly interact with the project management teams for status of budget, quality, and schedule.

• Escalate issues and risks as needed to executives and exercise project quality control activities to ensure project scope expectations are met.

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 154612 while calling.

EOE Protected Veterans/Disability