Technical Product Support Specialist

29456 Goose Creek, South Carolina ZipRecruiter

Posted 7 days ago

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Job Description

Job DescriptionJob DescriptionDescription:

Job Description

1 Organizational Integration

Classification Service Business Employ COS HC (52)

Dept/Org Group Customer Service – Customer Service Training Cost Center 54940

Job Title Product Support Technician

Reporting to: Product Support Manager

Responsible for: N/A

Position Information

Level/Grade 4.4 Work Location Remote EE Class FT Exemption Status NE

2 Goal of Role

This position is responsible for providing advanced support of customer warranty and non-warranty technical needs for all AHT products and services. This position is key in strengthening internal and external knowledge through advanced technical support, documentation, training, and special projects. Additionally, will resolve technical product issues and is a liaison to Product Management for design and application.

3 Tasks

- Maintain advanced proficiency in all products and services that the company offers. This includes installation, programming, and equipment protocol

- Maintain advanced proficiency in all designated third-party products and services

- Troubleshoot and repair Heat Pump issues, achieving minimal downtime

- Develop work instructions and technical product documentation for AHT and third-party products and services provided by AHT

- Knowledgebase submittals for reference

- Review Customer Service project scopes, store prints, diagrams, and specifications for accountability and advanced application of equipment.

- Evaluate and specify alternative components

- Work with contractors to review and ensure store meets operational standards

- Outline, develop, and implement technical training modules for internal and external use including metrics to track progress and participation with pass/fail analysis and certification protocol

- System CX with modifications and/or software and parameter suggestions for efficient operation of assigned products

- Perform/manage system energy analysis for optimal operation

- Performs other duties as assigned

Requirements:

4 Decision-making and leadership competencies

- Outstanding interpersonal, communication, team skills, intercultural understanding

- Demonstrated organizational skills

- Ability to develop and deliver technical training programs

5 Job specification/expertise

- Associate’s (AA) degree or equivalent from a two-year college or technical school or equivalent combination of education and experience

- 5-7 years of related HVAC/R experience and/or training

6 Special requirements

- Certified in the use and handling of refrigerants

- Ability to read, understand and use assembly drawings, wiring diagrams; capable of troubleshooting, testing and repairing electromechanical components

- Understands and can take necessary ESD precautions with sensitive electronic hardware

- Familiarity with various hand tools, refrigeration tools including pumps for evacuation and glycol, and standard tools for use in supermarket maintenance.

- Ability to use computer and software tools used to adjust parameters and diagnosis

- Familiarity with MS Office programs to include: Word, Excel, and IBM Notes email programs is required

- Experience with SAP a plus

- Must be available to work different schedules on a daily basis as determined by the availability demands of our clients

- Up to 75% overnight travel is required

- Valid Driver’s license in state of is required

7 Physical requirements

- Exposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock: 5% of the time

- Exposed to wet and/or humid conditions, high precarious places, fumes or airborne particles, and vibration: 5% of the time

- Must be able to stand/walk/move about specific work area: 25% of the time

- Must be able to bend/reach/twist/stoop: 10% of the time

- Must be able to lift up to 10lbs on a frequent basis: 25% of the time

- Must be able to lift over 25lbs on an infrequent basis: 5% of the time

- Must be able to work and operate a computer: 85% of the time

- Vision is required to analyze and process work; and to work on computers and other office equipment

- Hearing is essential for safety reasons; and to communicate with employees, supervisors, managers, vendors, suppliers and customers via conversation, group meetings, and/or phone conferences

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Product Acceptance Specialist (Associate, Experienced)

29420 Rockville, South Carolina The Boeing Company

Posted 14 days ago

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Job Description

**Job Description**
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Commercial Airplanes (BCA) is currently seeking an Associate or Experienced Product Acceptance Specialist to join the Quality Team in North Charleston, South Carolina on a Variable Shift!
BCA is looking for inspectors that want to be part of a fast pace exciting team, that builds the best carbon fiber widebody aircraft in the world!
We are committed to providing our team equal opportunity for growth in a stable work environment. We encourage every teammate to feel empowered to bring their best through creativity, innovation, and diversity, as this drives a positive culture through transparency, safety, quality, and respect. Above all, employees will be provided the opportunity to seek, speak, and listen within the organization, and they are encouraged to share externally with each Boeing customer to build balanced work relationships.
**Position Responsibilities** **:**
+ Verifies routine product conformance to design requirements.
+ Provides objective evidence of results.
+ Performs auditing, surveillance and monitoring.
+ Identifies and documents discrepancies.
+ Segregates and controls non-conforming items.
+ Performs preliminary review and disposition of non-conformance.
+ Conducts product review with customer during product or process verification.
+ Identifies repetitive or significant non-conformances and initiates requests for corrective action.
**Basic Qualifications (Required Skills/Experience):**
+ Must be able to work any shift (1st, 2nd, or 3rd).
+ 1+ years of Aerospace, Fabrication, or Manufacturing experience.
+ 1+ years of experience as Quality Inspector or similar responsibilities position.
+ Must be able to walk up/downstairs and bend/stoop frequently.
+ 1+ years of experience using boom lift mobile lift and scissor lift.
**Preferred Qualifications (Desired Skills/Experience):**
+ 3 or more years' related work experience or an equivalent combination of education and experience
+ Experience identifying engineering characteristics on product and utilizing calibrated equipment to measure and report results
+ 3 or more years inspecting aircraft structures
+ 3 or more years inspecting electrical systems
+ 3 or more years inspecting carbon fiber
+ 787 Program Experience.
+ Experience in a team environment.
+ Team Leadership (Formal/Informal) experience.
**Drug Free Workplace:**
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
**Shift Work Statement:**
This position is for a variable shift. Variable shift means you will be placed on a shift at the time of hire based on business needs at that time. You will remain on that shift until re-evaluation of the need.
**Total Rewards:**
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Associate (Level B) summary pay range **:** $55,500 - $5,500
Experienced (Level C) summary pay range: 61,200 - 67,000
Applications for this position will be accepted until **Sept. 12, 2025**
**Relocation**
This position offers relocation based on candidate eligibility.
**Visa Sponsorship**
Employer will not sponsor applicants for employment visa status.
**Shift**
This position is for variable shift
**Equal Opportunity Employer:**
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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