11,523 Product Specialist jobs in the United States

• Become a technical expert on a product domain of the Box product suite and rapidly grow technical and product knowledge overtime.
• Engage on customer-facing activities, such as product troubleshooting and providing support to enhance their use of the Box product.
• Gain insights into how our largest customers utilize Box on a daily basis, becoming the voice of the customer for Product and Engineering Teams.
• Learn how our largest customers use Box on a day-to-day basis and become the voice of the customer to our Product and Engineering Teams.
• Collaborate directly with internal teams such as Customer Success Managers, Software Engineers, Implementation Consultants, Solutions Engineers, Security Operations, Release Management, and Product Managers to optimize our service.
• Develop both technically and professionally through these internal connections.
• Benefit from ongoing training and continued education on topics and opportunities such as tooling, web development, project management, and personal development.

• 2+ years experience in Customer/Product Support role, SaaS Experience a plus!
• You are technically savvy with a curiosity for how software works and passion for innovation.
• You have excellent written and verbal communication skills, with a great understanding of grammar.
• You have high attention to detail and ability to troubleshoot.
• Significant level of comfort interacting with a high volume of customers over a variety of channels (phone, email, web-based screen-sharing.)
• Able to work independently, make swift decisions, and adapt quickly to changing demands.
• Demonstrated ability managing priorities and adapting in a fast-paced environment.
• Experience working Ticketing systems (JIRA/Zendesk)
• Working knowledge with MS Office 365, Azure, One Drive, and Google Workspace, including Google Drive.
• In-depth knowledge of computer hardware, software, and networks. IT experience is a plus!
• Experience with Mobile Device Management, Enterprise Mobile Management, and Mobile OS systems: iOS and Android is a plus!
• Your north star is a focus on always aiming to solve the problem at hand and preventing the next, with a high attention to detail.
• You have excellent written and verbal communication skills.
• You have high attention to detail, ability to troubleshoot, and utilize resources.

Overview

As a Product Support Specialist at My-Take, you will be a key partner to our professional services team and clients, ensuring the successful adoption and ongoing use of our insights and community platform. You’ll be the go-to expert for technical support, documentation, onboarding, training, quality assurance, and cross-team communication.

What you’ll do

Technical support

• Own, triage, and prioritize inbound support requests for our platform.
• Reproduce and troubleshoot issues; develop clear response and resolution plans.
• Communicate updates and timelines to clients and internal stakeholders.

Documentation

• Create and maintain clear, user-friendly documentation, including knowledge base articles, FAQs, and short training videos.
• Keep content current with product changes and releases.

Onboarding

• Assist with the launch of new client communities, including configuration, user setup, permissions, and basic integrations.
• Coordinate timelines and ensure a smooth handoff to ongoing support.

Training

• Develop and deliver technical training for clients and new employees.
• Create training assets such as decks, guides, and recorded sessions.

Quality assurance

• Test and validate new features and bug fixes.
• Capture precise repro steps, file actionable tickets, prioritize issues, and confirm fixes with developers.
• Translate client needs and feature requests into clear engineering tickets.
• Help triage and prioritize the backlog; contribute to release notes and status updates.

Requirements

- Bachelor’s degree (Computer Science, Information Systems, or related field preferred).

- 2-5 years of technical support experience, ideally with a web-based SaaS product.

- Strong client-facing experience and customer empathy.

- Excellent written and verbal communication; ability to explain complex concepts simply.

- Proven ability to manage time-sensitive and challenging customer situations.

- Familiarity with web technologies and debugging (HTML, CSS, JavaScript a plus); exposure to APIs, SQL, or browser dev tools is beneficial.

- Experience with ticketing and documentation tools (e.g., Jira, Zendesk, Confluence) and collaboration platforms.

- Strong problem-solving, prioritization, and organizational skills; you thrive as the “go-to” resource.

- Detail-oriented with a passion for technology, AI, innovation, and continuous learning.

Nice to have

- Experience with market research.

- Creating video-based training content.

- Scripting/automation or light programming experience.

SAE Industry Technologies Consortia (ITC), Performance Review Institute (PRI) and SAE International (SAE), deliver shared solutions to industry's common challenges.

Join us and create a higher standard for a better world.

ESSENTIAL FUNCTIONS

• Assists in the daily execution of an assigned section or special interest group. Provides staff support to the program, section, and special interest group. Requires a broad range of administrative, editorial, and basic research skills.
• Serves as the liaison to external printing providers as requested.
• Serves as a point of contact for program and event-related questions and activities for both internal and external customers. Forwarding/distribution of phone calls and emails to the appropriate staff and communicating with other SAE ITC Programs, departments, and with external contacts as necessary.
• Review invoices for accuracy and initiate purchase requisitions. Working knowledge of and ability to accurately enter data into customer and financial management databases.
• Prepares form letters, simple memos, emails, labels, routine correspondence, etc. Provides editorial support for reports, proposals, presentations, etc., through multiple channels including mail, website, social media, etc. Proofs for spelling and grammar. Enters information into spreadsheets and databases. May run standard reports. Apply domain knowledge of software and IT systems as applicable for program administration and support.

OTHER NON-ESSENTIAL FUNCTIONS

• Assist with the preparation of draft event floorplan layouts for exhibits, menu suggestions for social events and lunches, and coordinate assignments of exhibits and hospitality.

MINIMUM REQUIREMENTS

• 2 years of office administration, secretarial, or equivalent.
• Associates in English, technical writing, administration, or strategic communication.
• Very strong organizational skills.
• Ability to function with little supervision.
• Ability to continually prioritize workload issues when customer needs/requests are diverse and demanding.
• Maintaining confidential and legal information.
• Ability to coordinate multiple projects (multi-task) simultaneously during peak workload periods and when necessary.

PREFERRED QUALIFICATIONS

• Business, Visio, Photoshop, and document editing background preferred.
• Bachelor's in English, technical writing, administration, or strategic communication.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• The typical work environment is hybrid once the individual has received the appropriate training. During the training period, the individual is expected to be in the Bowie Office.
• This position provides support in preparing for conferences to include preparing equipment shipments. This includes lifting boxes over 25 lbs and assisting in equipment setup onsite for conferences when needed.
• This position requires significant typing, electronic editorial editing, etc. Significant keyboard use is required.
• There will be travel; however, it is less than 10%. Travel is to support the conference registration.

ABOUT THE ORGANIZATION

SAE IndustryTechnologies Consortia (SAE ITC) enables organizations to define and pilot best practices. SAE ITC industry stakeholders are able to work together to effectively solve common problems, achieve mutual benefit for industry, and create business value.

The Performance Review Institute (PRI) is the world leader in facilitating collaborative supply chain oversight programs, quality management systems approvals, and professional development in industries where safety and quality are shared values.

SAE International (SAEI) is a global organization serving the mobility sector, predominantly in the aerospace, automotive and commercial-vehicle industries, fostering innovation, and enabling engineering professionals. Since 1905, SAE has harnessed the collective wisdom of engineers around the world to create industry-enabling standards. Likewise, SAE members have advanced their knowledge and understanding of mobility engineering through our information resources, professional development, and networking.

Fullsight is a shared services group working across three affiliate organizations, SAE ITC, SAE International, and Performance Review Institute (PRI), uniformly delivering HR, IT, Legal, Customer Success, Finance, and Procurement services, which enables us to distribute resources across all parts of our businesses.

EEO CLAUSE

Fullsight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For over 40 years, TRUE remains a global leader in premium fitness machines - offering unparalleled service, innovative technology, and providing peace of mind to our customers' every step.

As a Product Support Representative at TRUE, you will partner with users via email and phone to provide timely solutions to operational challenges. If you are a self-starter with excellent communication skills and a knack for connecting with others, TRUE is for you!

Responsibilities:

• Ask customers targeted questions to work to resolve the problem quickly
• Diagnose and troubleshoot advanced technical issues varying in complexity and determine the appropriate course of action
• Triage customer reported incidents for severity, urgency, and content to ensure consistency and quality in case content
• Perform research to determine if the issue is a known issue or defect
• Deliver timely solutions to customers while maintaining customer satisfaction
• Document precise troubleshooting and customer interaction details
• Work individually and with a team to solve technical problems while communicating trending issues

Requirements:

• 1-2 years customer service experience required - Call center preferred
• Familiarity with mechanical, electrical, and software applications
• Proficient with MS Office (Word, Excel, PowerPoint, and Outlook
• Ability to work independently, adapt quickly to change, and work within goal-oriented environment
• Ability to re-prioritize a task and adapt to change throughout the workday

This position is onsite at our Corporate Headquarters in O'Fallon, MO. After the successful completion of training, this position may be eligible for a hybrid working arrangement.

True Fitness is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.