9,905 Product Specialist jobs in the United States

Description

WHO ARE WE?

Never Alone. Where high-touch personal care and innovative technology intersect to create an integrated ecosystem of resources and support for a multitude of continued care needs and historical health inequities. A powerful, yet scalable solution, Never Alone increases connectivity and medical efficiencies, while simultaneously creating greater access to care for those who have chronic health conditions or have historically been underserved due to geography.

Job Summary:

Reporting to Product Support Manager, the Product Support Specialist I will be trained as the product champion on our proprietary SaaS platform and tasked with the front line support services within the Never Alone ecosystem within a distinct geographic region of the US. This role will provide support for the full customer life cycle experience. This includes rollout and implementation execution, proactive monitoring of technical issues and resolution documentation, as well as providing regular feedback to Product Teams for product roadmap considerations.

Duties/Responsibilities:

• Serve as the first line of contact within a cross-functional team for customers and end users within a geographical region.
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Working in tandem with Product Support Manager, provide daily support to users of mobile and desktop systems including empathetic listening, answering questions, analyzing problems, and ensuring customers' systems are always running.
• Actively participate in new customer onboarding and implementation.
• Train and re-train users to increase best practices and adoption of Never Alone mobile and desktop platforms.
• Assist in version control and updating of training and support manuals.
• Partner with the 24/7 Never Alone Customer Service Team to ensure customer success.
• Create and implement support processes and procedures in collaboration with product and service desk.
• Log daily support interactions with customers, end users, installation activities, reported technical issues, and completed solutions along with any further actions required.
• Participates in testing new functionality and/or software upgrades.
• Handles protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act (HIPAA).
• Performs other duties as assigned.

• Bachelor's Degree (preferred) in related field or equivalent experience
• Strong communication skills and ability to maintain professionalism in all circumstances
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Working knowledge of PC and Mac operating systems and Microsoft Office Applications
• Technical Support experience preferred
• Demonstrated problem solving ability that drives operational excellence
• Some regional travel required

Overview

AprilAire is a growing Madison-based company and an industry leading provider of healthy air solutions. We believe everyone deserves healthy air. You will join a team of professionals who are passionate, customer focused, adaptable, and leading the way for new HVAC technologies and innovative thinking. We are proud to have products in over 7 million homes and look forward to our continued success. Give your career a breath of fresh air today and consider joining our team!

As AprilAire grows, so does our Customer Service team! We are currently seeking someone who has the ability to learn our products and apply problem solving skills as a Technical Product Support Specialist! You will use your problem solving skills and listening skills to their fullest extent by supporting our HVAC clients and our customers as they call in seeking support.

Perks:

• 1 day a week working from home is available once you've met performance metrics
• Located near UW-Madison campus downtown with free parking; address--130 S. Ingersoll Madison, Wisconsin 53703
• Monday-Friday 8:30am-5:15pm (standard shift)
• Camaraderie with peers and team building activities (potlucks, social events, etc.)
• 8 weeks dedicated paid training course
• Once you learn our products, you have an opportunity to expand your career into sales, product management, marketing, engineering, and more (this team has a variety of backgrounds in all disciplines but a shared spirit of customer service, curiosity, and positive spirit) as positions open up within the organization.
• Note: This position is regularly a feeder to other areas of the business; Engineering, Sales, Product Management, Marketing, etc!

• Delivering excellent customer service, product/technical support and product specification within a fast-paced environment
• Listening to your customers (which include HVAC professionals and homeowners) and asking questions to get to the root of the problem
• Steering through product support problems with customers including post-sale troubleshooting, installation guidance, and maintenance resolutions
• Providing guidance and answering product specifications such as thermostats (including Wi-Fi), ventilation, humidifiers/dehumidifiers, etc
• Multitasking within an email queue to provide technical support and answer general product questions
• Completely resolving the customer's problem including clarifying the concern, determining the cause of the concern and then selecting and explaining the best solution
• Learning, growing, and deepening your understanding of indoor air quality solutions
• Multitasking while on a call or email by documenting transactions into CRM system

• Naturally curious; you want to solve a problem and learn more
• Deep understanding of good customer service
• Ability to learn technical aspects about a product (we provide training and one on one support)
• Good typing and computer skills
• Written and verbal troubleshooting skills
• Bonus: You have an Associate's or Bachelor's degree in any concentration

• Provide remote support for customers while working on-site at our facility.
• Diagnose and resolve issues with mechanical, electrical, computer, and software systems.
• Assist in advanced troubleshooting and escalate issues when necessary.

• Explain complex technical details in a clear, easy-to-understand manner.
• Proactively keep customers informed and updated on service progress.
• Maintain positive, professional interactions in all customer engagements.

• Handle multiple service requests and adjust priorities as needed.
• Stay informed on QVI products, metrology standards, and industry advancements.
• Contribute to service process improvements, documentation, and training initiatives.

• Occasionally travel for on-site service or training assignments.
• Provide technical training on QVI products to customers and internal teams.

• 10 paid holidays annually
• Over 3 weeks of total PTO (vacation/sick/personal) each year, with an increase in PTO benefits after 5 and 10 years

• Robust health benefit offerings with medical premiums as low as $3.28 per week (single employee) or 10.02 per week (family)! QVI pays over 97% of the premium on our most affordable plans for our employees. Employees pay 2.5%!
• Employer Paid Short-Term and Long-Term Disability benefits
• Life insurance benefits paid by QVI
• Annual Employer Retirement Contribution Plan of 5% of gross wages!
• Tuition reimbursement of up to 7,000 annually
• Annual scholarships for dependents of employees
• Referral bonuses of 1,250 when employees help us spread the word and hire great talent!
• Annual discretionary bonuses for employees not on a commission plan

• EAP and Wellness Benefits
• On-site electric vehicle charging stations - free for employee use!
• Verizon discounts & Identity Theft Protection Insurance

Product Support Specialist

Date: Jul 21, 2025

Req ID: 101589

Location:

Tremont, IL, US

Brand: PTx

Workplace Type: Onsite

Solutions for Every Season - We engineer and deliver precision ag hardware, software, and cloud-based platforms that connect every corner of the farm.

?The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications?

Your Impact

• Serve as the primary contact for growers and dealers, handling technical support calls during office hours and on an after-hours rotation. This includes addressing installation, in-field operation, breakdown issues, and responding to online ticket inquiries.

• Act as a crucial liaison by communicating current issues and future product needs to the R&D team and actively participating in the go-to-market process for new product launches.

• Initiate, manage, and execute projects aimed at enhancing customer experience, optimizing internal processes, and improving training programs' effectiveness.

• Generate and edit essential technical publications, including operator/installation manuals, service bulletins, and knowledge base articles. Additionally, lead both introductory and advanced level breakout sessions for dealer training and PTx conferences.

• Contribute to trade show success through booth setup, tear-down, and staffing. Be responsible for rebuilding and maintaining planters used for shows, testing, and training, including product installation. Assist with and present at Planter Technology Institution events, and compile, analyze, and report on test plot and field data for marketing and research purposes.

Your Experience and Qualifications

• Bachelor's degree in Agricultural Systems Technology, Agronomy, or equivalent experience (3+ years in Precision Ag support or 5+ years in related product support).

• Familiarity and hands-on experience in the agriculture industry.

• Strong writing, editing, and creative expression abilities.

• Comfortable communicating and presenting to large groups.

• Strong problem-solving skills and critical thinking.

? ? Your Compensation

?This position will be within the range of $54,797-$110,000,?based on experience?This position is eligible for a bonus based on?8% of compensation?

Your Benefits

• ?Health care and wellness plans

• ?Dental and vision plans

• ?Flexible and virtual work options (where available)

• ?401(k) Savings Plan with company match

• ?Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price

• ?Paid holidays and paid time off

• ?Health savings and flexible spending accounts

• ?Reimbursement for continuing education

• ?Life insurance and other supplemental insurance plans?

Your Workplace

?You will work in Onsite model with your wonderful PTx colleagues at Tremont, IL ?

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.

Join our extraordinary team today and apply now!

Solutions for Every Season

We engineer and deliver precision ag hardware, software, and cloud based platforms that connect every corner of the farm.

Job Segment: Event Marketing, Testing, Cloud, Agricultural, Scientific, Marketing, Technology, Agriculture, Engineering

• Manage maintenance and repair for application escalations from Tier 1 third party vendors personnel
• Provide Subject Matter Expertise (SME) level of application level issues
• Responsible for understanding system/application topology to include interfacing systems
• Responsible to attend strike teams as an escalation point
• Responsible for providing KBA's
• Champion collaboration across IT and business functions
• Independently contribute to team objectives
• Responsible for creating and maintaining documentation related to applications and application issues
• Responsible for documenting issues that are awaiting code releases to resolve
• Responsible for attending training on applications and technical skills
• Works with IT groups, Vendors and Business users
• Provide high level knowledge and mentoring in version control systems
• Provide high level knowledge on the following platforms:AS400, Dell, HP, and/or Tandem/Stratus
• Provide high level knowledge on the following operating systems/technologies: OS400; Windows 2003, 2008 Windows Terminal Services; XenApp; Windows Active Directory; Guardian; Unix/Aix/Linux; and/or Application Installation
• Provide high level knowledge of core Java principles and possess Java diagnostic expertise
• Knowledge of systems such as: Opera, Windsurfer, Hotsos, Keywatcher, Sonify, Assa Abloy Door Locks, Genesis Call Accounting
• Knowledge of Hyatt System Integrations
• System maintenance and operation of assigned programs
• Technical support in programming assistance
• Programing assistance for process optimization
• Troubleshoot systems and equipment with minimal supervision
• Ongoing review of systems and integrations to insure effectiveness in operations

• This position doesn't have any supervisory responsibilities.

• Bachelor's degree in Information Systems/Technology, Computer Science, Computer Engineering or a related field or equivalent education and experience.
• High School Diploma or GED (required)
• At least 21 years of age.

• At least four (4) years' experience in Information Technology preferably with a strong technical understanding of the various hardware, software and networking systems being supported, and experience in an application and network support role with a demonstrated track record of the development of complex solutions.
• One to Two years of supervisory experience preferred.
• CompTIA A+ certification or ITIL certification preferred
• Workday working knowledge preferred and ADP software knowledge desirable.

• Must be able to qualify for licenses and permits required by federal, state and local regulations.

• Must be able to work under time constraints and within established deadlines.
• Must regularly lift and/move up to 30 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.

• Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

Job Type

Remote

Why ZOLL?

At ZOLL Acute Care Technology, we're driven to save lives through SaaS solutions that empower EMS, hospital, and billing teams. As a Product Support Specialist II , you'll play a vital role-delivering expert support for the critical software tools our customers depend on every day. We're a close-knit, dynamic team that values collaboration and impact. If you're ready to troubleshoot, analyze, and support meaningful work with care, join us remotely-or from Colorado-and help make a difference.

What You'll Do

• Troubleshoot Like a Pro: Tackle advanced customer inquiries about ZOLL SaaS products, identifying and resolving workflow or self-service issues with clear documentation in Salesforce using our ZOLL Diagnostic Method (ZDM).

• Analyze & Solve: Apply analytical thinking to uncover root causes of complex issues-such as billing questions or workflow delays-and provide timely solutions that keep our customers moving forward.

• Collaborate Proactively: Work independently on most cases while engaging peers and senior team members for guidance as needed. Partner across departments like Software Support or Product/R&D through Jira Service Desk when escalation is appropriate.

• Build Resources: Help grow our knowledge base by creating and updating helpful, real-world articles in Salesforce and Confluence for customers and teammates alike.

• Work Together: Collaborate with CSO teams (e.g., Implementation, Account Management) and others (e.g., Sales) to ensure smooth, seamless support using tools like Five9, Microsoft Teams, and Slack.

• Support the Team: Share insights and offer guidance to newer teammates, contributing to a culture of learning and swarming support.

• Deliver Results: Provide responsive, empathetic service, turning customer challenges into solutions with professionalism and care.

What Success Looks Like

• You respond promptly and meet deadlines with confidence.

• Your ZDM-based notes in Salesforce are detailed, clear, and easy for others to follow.

• You resolve cases efficiently, contributing to strong customer satisfaction.

• You actively contribute to team learning and knowledge-sharing, helping improve the overall support experience.

What You Bring

• Experience: 2-4 years in customer or product support, ideally within SaaS or healthcare software. Familiarity with billing systems or insurance workflows is a plus.

• Core Skills: Clear communication (written and verbal), strong documentation practices, and outstanding troubleshooting and analytical thinking.

• Tech Skills: Proficiency with Salesforce, Five9, Microsoft Teams, and Slack; exposure to Power BI is a bonus. Familiarity with Windows OS (Client and Server), software installs, and upgrades is preferred.

• Approach: A passion for helping customers, a positive and curious mindset, and a collaborative spirit.

• Education: High school diploma required; bachelor's degree or equivalent experience preferred.

The pay range for this position is $18-$28 / hourly. Final compensation will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and location.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job ID Number

R5942

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

We are looking for a motivated Product Support Specialist ready to take us to the next level! If you have strong customer service experience, specifically in healthcare, and are looking for your next career move, apply now.

Job Description

We are looking for a Product Specialist to provide application support for our client. This position will be full-time contract and remote with the possibility of moving to a full-time employee role, requiring onsite presence.

What You'll Do

• Collaborate with business units and coordinate with cross-functional teams

• Provide tier 1 support for Division applications

• Perform technical and application support functions

• Provide first-level contact for incoming service requests

• Review incoming service requests for knowledgebase solutions

• Collect information from users for service requests

• Track, route, and redirect unresolved service requests to correct resources

• Escalate complex issues to Tier 2 Service Desk resources

• Provision application access

• Identify and route Data Exceptions

• Walk users through problem-solving steps

• Convey resolutions of service requests to users

• Resolve and close low-level service requests

• Perform proper recording and documentation of activities and solutions

• Perform periodic knowledge base review

• Perform user access audits

• Perform user acceptance testing

• Research changes in pharmacies, hospitals, medications, and healthcare-related datasets

What You'll Need

Required:

• Healthcare and customer service experience

• Familiarity with Teams, Outlook, and JIRA

• Excellent verbal and written communication skills to effectively convey technical information to non-technical users

• Ability to collaborate and communicate with cross-functional teams and stakeholders

• Ability to maintain a high level of professionalism and empathy while interacting with users

Preferred:

• Experience in a customer service role within the healthcare industry

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay range for this position is $40.00 - $43.00 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law?

#LI-CB1

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.

Job ID Number

R5942

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

We are looking for a motivated Product Support Specialist ready to take us to the next level! If you have strong customer service experience, specifically in healthcare, and are looking for your next career move, apply now.

Job Description

We are looking for a Product Specialist to provide application support for our client. This position will be full-time contract and remote with the possibility of moving to a full-time employee role, requiring onsite presence.

What You'll Do

• Collaborate with business units and coordinate with cross-functional teams

• Provide tier 1 support for Division applications

• Perform technical and application support functions

• Provide first-level contact for incoming service requests

• Review incoming service requests for knowledgebase solutions

• Collect information from users for service requests

• Track, route, and redirect unresolved service requests to correct resources

• Escalate complex issues to Tier 2 Service Desk resources

• Provision application access

• Identify and route Data Exceptions

• Walk users through problem-solving steps

• Convey resolutions of service requests to users

• Resolve and close low-level service requests

• Perform proper recording and documentation of activities and solutions

• Perform periodic knowledge base review

• Perform user access audits

• Perform user acceptance testing

• Research changes in pharmacies, hospitals, medications, and healthcare-related datasets

What You'll Need

Required:

• Healthcare and customer service experience

• Familiarity with Teams, Outlook, and JIRA

• Excellent verbal and written communication skills to effectively convey technical information to non-technical users

• Ability to collaborate and communicate with cross-functional teams and stakeholders

• Ability to maintain a high level of professionalism and empathy while interacting with users

Preferred:

• Experience in a customer service role within the healthcare industry

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay range for this position is $40.00 - $43.00 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law?

#LI-CB1

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.

Job ID Number

R5942

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

We are looking for a motivated Product Support Specialist ready to take us to the next level! If you have strong customer service experience, specifically in healthcare, and are looking for your next career move, apply now.

Job Description

We are looking for a Product Specialist to provide application support for our client. This position will be full-time contract and remote with the possibility of moving to a full-time employee role, requiring onsite presence.

What You'll Do

• Collaborate with business units and coordinate with cross-functional teams

• Provide tier 1 support for Division applications

• Perform technical and application support functions

• Provide first-level contact for incoming service requests

• Review incoming service requests for knowledgebase solutions

• Collect information from users for service requests

• Track, route, and redirect unresolved service requests to correct resources

• Escalate complex issues to Tier 2 Service Desk resources

• Provision application access

• Identify and route Data Exceptions

• Walk users through problem-solving steps

• Convey resolutions of service requests to users

• Resolve and close low-level service requests

• Perform proper recording and documentation of activities and solutions

• Perform periodic knowledge base review

• Perform user access audits

• Perform user acceptance testing

• Research changes in pharmacies, hospitals, medications, and healthcare-related datasets

What You'll Need

Required:

• Healthcare and customer service experience

• Familiarity with Teams, Outlook, and JIRA

• Excellent verbal and written communication skills to effectively convey technical information to non-technical users

• Ability to collaborate and communicate with cross-functional teams and stakeholders

• Ability to maintain a high level of professionalism and empathy while interacting with users

Preferred:

• Experience in a customer service role within the healthcare industry

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay range for this position is $40.00 - $43.00 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law?

#LI-CB1

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.