608 Providing Customer Service jobs in Fremont

Job Description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect - and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview
The Transition Support Services Consultant is a strategic partner with sales consultants and prospects during the sales process. The role serves to uncover the complexities of the sale, serve as an escalation point to work with internal teams, and ensures the correct expectation with the prospect are set as they transition to a customer. The Strategy Consultant specializes in reducing time to close, minimizing gaps in the sales process, and setting up the prospects for transition to a smooth on-boarding experience.

What you will do

• Leads multiple prospective clients at a time through TriNet's sales process including, but not limited to product selection, benefit selection, and funding methods.
• Works cross-functionally throughout TriNet to remove barriers and blockers in support of the sales/prospecting process.
• Acts in a strategic role to understand the prospect's business needs, recommend business solutions, and address questions to ensure a transparent process.
• Analyzes the prospective client's business to determine efficient configuration of TriNet's solutions.
• Serves as consultants on behalf of customer experience organization providing on-demand strategy support for the entire sales organization when prospect facing needs arise; by phone, by video, by email and in person (once RTO resumes). We interface with sales and prospects at any stage of the opportunity. Topics can cover payroll, benefits, customer interaction model, EPLI, W/C, etc.
• Drives excellent partnerships with internal and external stakeholders throughout the sales process.
• Effectively assists with the transition of the client to the Customer Transitions Onboarding team and the CX teams.
• Maintains a detailed knowledge of the company's core products and services, as well as strategic service offerings.
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelor's Degree or equivalent experience preferred

Experience Qualifications

• Typically 3+ years Consultative or Account Management experience preferred
• Typically 1+ years Sales Support and Implementation experience preferred

Skills and Abilities

• Solid knowledge and understanding of both state and federal employment laws. (Intermediate proficiency)
• Knowledge and solid understanding of TriNet practices, policies, processes, systems capabilities, and limitations are desired. (Intermediate proficiency)
• Knowledge of and ability to apply excellent customer service and consultative practices. (Intermediate proficiency)
• Excellent interpersonal, verbal, and written communication skills with the ability to effectively work with people at all levels. (Advanced proficiency)
• Solid account management skills with a strong customer focus. (Intermediate proficiency)
• Solid presentation and facilitation skills. (Intermediate proficiency)
• A proven commitment to high professional ethical standards and a diverse workplace. (Advanced proficiency)
• Ability to adapt to a fast-paced and constantly evolving business and work environment remaining organized and balancing multiple priorities. (Intermediate proficiency)
• Proficient in Microsoft Office Suite. (Intermediate proficiency)
• Ability to work and collaborate with other team members to work towards achieving company goals. (Intermediate proficiency)

Licenses and Certifications

• PHR or SHRM-CP preferred or
• Certified Associate in Project Management (CAPM) preferred or
• Certified Payroll Professional (CPP)-APA preferred or
• Certified Project Management Professional (PMP)-PMI preferred

Travel Requirements
Minimal

Work Environment

• Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The salary range for this role is $51,400.00 to $104,800.00. The candidate's final salary offer will be based on the candidate's skills, education, work location and experience.

A candidate's compensation may also include bonuses consistent with TriNet's corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings:

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact to request such an accommodation.

About Us

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.

Bon Appetit

• We are hiring immediately for a full time UTILITY SUPPORT SERVICES position.
• Location : NVIDIA - 2788 San Tomas Expressway, Santa Clara, CA 95051. Note: online applications accepted only.
• Schedule : Full time schedule. Monday through Friday, 11:00 am to 7:30 pm. More details upon interview.
• Requirement : Previous porter or utility experience is preferred. Position requires lifting.
• Perks: Daily shift meal, annual work shoe stipend, and company holidays!
• Fixed Pay Rate: $27.90 per hour

*Internal Employee Referral Bonus Available

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number .

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions:

Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We're hiring! Bon Appetit Management Company operates more than 1,000 cafes around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We've led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs. We cook everything from scratch using fresh, local ingredients.

Learn more about careers with Bon Appetit:

Job Summary

Summary: Ensures sanitary kitchen, galley and / or other common areas. Maintains kitchen and / or general work areas, equipment, and utensils in clean and orderly condition.

Essential Duties and Responsibilities:

• Provides quality customer service through one-on-one attention to detail.
• Ensures highest sanitary standards are maintained in accordance with company, client and government requirements.
• Plans cleaning and work schedules.
• Advises management of purchasing needs with a focus on minimizing waste and avoiding product shortages.
• Ensures good order and maintenance of all equipment; immediately reports deficiencies to supervisor.
• Sorts, counts, folds, marks and carries linens; makes beds.
• Cleans lobbies, lounges, restrooms, corridors, elevators and stairways.
• Sweeps, scrubs, waxes and polishes floors.
• Transports trash to disposal area.
• Replenishes bathroom supplies.
• Inventories stock to ensure adequate supplies.
• Cleans and sanitizes galley and dining areas.
• Breaks down and cleans steam table.
• Washes pots, pans, dishes and utensils.
• Refills condiments and stock as needed.
• Preps food when applicable.
• Makes and/or fills coffee, juice, tea and other available beverages.
• Contributes to the team; exhibits professionalism with customers, fellow employees and others.
• Performs other duties as assigned.

Associates at Bon Appetitare offered many fantastic benefits.

Full-time and part-time positions offer the followingbenefits to associates:Retirement Plan,Associate Shopping Program,Health and Wellness Programs,Discount Marketplace,Identity Theft Protection,Pet Insurance,Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates:Medical,Dental,Vision,Life Insurance/AD,Disability Insurance,Commuter Benefits,Employee Assistance Program,Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Bon Appetitmaintains a drug-free workplace.

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We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Bon Appetit

• We are hiring immediately for a full time UTILITY SUPPORT SERVICES position.

• Location : NVIDIA - 2788 San Tomas Expressway, Santa Clara, CA 95051. Note: online applications accepted only .

• Schedule : Full time schedule. Monday through Friday, 11:00 am to 7:30 pm. More details upon interview.

• Requirement : Previous porter or utility experience is preferred. Position requires lifting.

• Perks: Daily shift meal, annual work shoe stipend, and company holidays!

• Fixed Pay Rate: $27.90 per hour

*Internal Employee Referral Bonus Available

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number .

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions:

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We're hiring! Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We've led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs. We cook everything from scratch using fresh, local ingredients.

Learn more about careers with Bon Appétit:

Job Summary

Summary: Ensures sanitary kitchen, galley and / or other common areas. Maintains kitchen and / or general work areas, equipment, and utensils in clean and orderly condition.

Essential Duties and Responsibilities:

• Provides quality customer service through one-on-one attention to detail.

• Ensures highest sanitary standards are maintained in accordance with company, client and government requirements.

• Plans cleaning and work schedules.

• Advises management of purchasing needs with a focus on minimizing waste and avoiding product shortages.

• Ensures good order and maintenance of all equipment; immediately reports deficiencies to supervisor.

• Sorts, counts, folds, marks and carries linens; makes beds.

• Cleans lobbies, lounges, restrooms, corridors, elevators and stairways.

• Sweeps, scrubs, waxes and polishes floors.

• Transports trash to disposal area.

• Replenishes bathroom supplies.

• Inventories stock to ensure adequate supplies.

• Cleans and sanitizes galley and dining areas.

• Breaks down and cleans steam table.

• Washes pots, pans, dishes and utensils.

• Refills condiments and stock as needed.

• Preps food when applicable.

• Makes and/or fills coffee, juice, tea and other available beverages.

• Contributes to the team; exhibits professionalism with customers, fellow employees and others.

• Performs other duties as assigned.

Associates at Bon Appétit are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

((filter4))

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Bon Appetit
+ We are hiring immediately for a full time **UTILITY SUPPORT SERVICES** position.
+ **Location** : NVIDIA - 2788 San Tomas Expressway, Santa Clara, CA 95051. _Note: online applications accepted_ _only_ _._
+ **Schedule** : Full time schedule. Monday through Friday, 11:00 am to 7:30 pm. More details upon interview.
+ **Requirement** : Previous porter or utility experience is preferred. Position requires lifting.
+ **Perks: Daily shift meal, annual work shoe stipend, and company holidays!**
+ **Fixed Pay Rate:** $27.90 per hour
_*Internal Employee Referral Bonus Available_
**We Make Applying Easy!** Want to apply to this job via text messaging? Text **JOB** to **75000** and search **requisition ID number** ** .**
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!
Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We're hiring! Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We've led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs. We cook everything from scratch using fresh, local ingredients.
Learn more about careers with Bon Appétit: Summary**
**Summary:** Ensures sanitary kitchen, galley and / or other common areas. Maintains kitchen and / or general work areas, equipment, and utensils in clean and orderly condition.
**Essential Duties and Responsibilities:**
+ Provides quality customer service through one-on-one attention to detail.
+ Ensures highest sanitary standards are maintained in accordance with company, client and government requirements.
+ Plans cleaning and work schedules.
+ Advises management of purchasing needs with a focus on minimizing waste and avoiding product shortages.
+ Ensures good order and maintenance of all equipment; immediately reports deficiencies to supervisor.
+ Sorts, counts, folds, marks and carries linens; makes beds.
+ Cleans lobbies, lounges, restrooms, corridors, elevators and stairways.
+ Sweeps, scrubs, waxes and polishes floors.
+ Transports trash to disposal area.
+ Replenishes bathroom supplies.
+ Inventories stock to ensure adequate supplies.
+ Cleans and sanitizes galley and dining areas.
+ Breaks down and cleans steam table.
+ Washes pots, pans, dishes and utensils.
+ Refills condiments and stock as needed.
+ Preps food when applicable.
+ Makes and/or fills coffee, juice, tea and other available beverages.
+ Contributes to the team; exhibits professionalism with customers, fellow employees and others.
+ Performs other duties as assigned.
**Associates at Bon Appétit are offered many fantastic benefits.**
**Full-time and part-time positions offer the following benefits** to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
**Full-time positions also offer the following benefits** to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
_Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information._
**About Compass Group: Achieving leadership in the foodservice industry**
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Bon Appetit maintains a drug-free workplace.
((filter4))
_We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act._

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

It's not about making a sale. It's about providing the most secure environment for our customers' digital transactions. In this role, you'll continue building on our mission by helping secure our clients' environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients' networks, while handling critical issues through your team's support. You'll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers.

Your Impact:

Operational Leadership and Team Management:

• Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency

• Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives

• Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations

Technical Oversight and Customer Engagement:

• Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes

• Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered

• Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements

Strategic Collaboration and Accountability:

• Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs

• Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions

• Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions

Change and Crisis Management:

• Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support

• Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models

Your Experience:

Leadership and Management:

• 8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment

• Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements

• Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines

Technical Expertise and Problem Solving:

• Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments

• Experience in Network and Cloud Security industries, with familiarity in network infrastructure components such as routers, switches, firewalls, and VPN solutions (Checkpoint, Juniper (Netscreen), Fortinet, Cisco)

Collaboration and Communication:

• Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability

• Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)

• Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $ /YR - $ /YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .

Our Commitment

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
**Your Career**
It's not about making a sale. It's about providing the most secure environment for our customers' digital transactions. In this role, you'll continue building on our mission by helping secure our clients' environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients' networks, while handling critical issues through your team's support. You'll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers.
**Your Impact:**
Operational Leadership and Team Management:
+ Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency
+ Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives
+ Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations
Technical Oversight and Customer Engagement:
+ Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes
+ Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered
+ Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements
Strategic Collaboration and Accountability:
+ Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs
+ Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions
+ Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions
Change and Crisis Management:
+ Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support
+ Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models
**Your Experience:**
Leadership and Management:
+ 8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment
+ Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements
+ Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines
Technical Expertise and Problem Solving:
+ Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments
+ Experience in Network and Cloud Security industries, with familiarity in network infrastructure components such as routers, switches, firewalls, and VPN solutions (Checkpoint, Juniper (Netscreen), Fortinet, Cisco)
Collaboration and Communication:
+ Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability
+ Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)
+ Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $ /YR - $ /YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
**Is role eligible for Immigration Sponsorship? No.** **Please note that we will not sponsor applicants for work visas for this position.**

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

It's not about making a sale. It's about providing the most secure environment for our customers' digital transactions. In this role, you'll continue building on our mission by helping secure our clients' environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients' networks, while handling critical issues through your team's support. You'll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers.

Your Impact:

Operational Leadership and Team Management:

• Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency

• Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives

• Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations

Technical Oversight and Customer Engagement:

• Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes

• Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered

• Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements

Strategic Collaboration and Accountability:

• Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs

• Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions

• Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions

Change and Crisis Management:

• Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support

• Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models

Your Experience:

Leadership and Management:

• 8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment

• Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements

• Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines

Technical Expertise and Problem Solving:

• Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments

• Experience in Network and Cloud Security industries, with familiarity in network infrastructure components such as routers, switches, firewalls, and VPN solutions (Checkpoint, Juniper (Netscreen), Fortinet, Cisco)

Collaboration and Communication:

• Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability

• Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)

• Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $ /YR - $ /YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .

Our Commitment

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

It's not about making a sale. It's about providing the most secure environment for our customers' digital transactions. In this role, you'll continue building on our mission by helping secure our clients' environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients' networks, while handling critical issues through your team's support. You'll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers.

Your Impact:

Operational Leadership and Team Management:

• Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency

• Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives

• Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations

Technical Oversight and Customer Engagement:

• Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes

• Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered

• Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements

Strategic Collaboration and Accountability:

• Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs

• Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions

• Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions

Change and Crisis Management:

• Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support

• Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models

Your Experience:

Leadership and Management:

• 8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment

• Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements

• Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines

Technical Expertise and Problem Solving:

• Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments

• Experience in Network and Cloud Security industries, with familiarity in network infrastructure components such as routers, switches, firewalls, and VPN solutions (Checkpoint, Juniper (Netscreen), Fortinet, Cisco)

Collaboration and Communication:

• Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability

• Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)

• Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $ /YR - $ /YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .

Our Commitment

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
**Your Career**
It's not about making a sale. It's about providing the most secure environment for our customers' digital transactions. In this role, you'll continue building on our mission by helping secure our clients' environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients' networks, while handling critical issues through your team's support. You'll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers.
**Your Impact:**
Operational Leadership and Team Management:
+ Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency
+ Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives
+ Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations
Technical Oversight and Customer Engagement:
+ Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes
+ Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered
+ Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements
Strategic Collaboration and Accountability:
+ Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs
+ Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions
+ Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions
Change and Crisis Management:
+ Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support
+ Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models
**Your Experience:**
Leadership and Management:
+ 8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment
+ Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements
+ Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines
Technical Expertise and Problem Solving:
+ Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments
+ Experience in Network and Cloud Security industries, with familiarity in network infrastructure components such as routers, switches, firewalls, and VPN solutions (Checkpoint, Juniper (Netscreen), Fortinet, Cisco)
Collaboration and Communication:
+ Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability
+ Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)
+ Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $ /YR - $ /YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
**Is role eligible for Immigration Sponsorship? No.** **Please note that we will not sponsor applicants for work visas for this position.**