What Jobs are available for Public Health Professionals in Jacksonville?

Our client is seeking a compassionate and experienced Community Support Manager to oversee vital mental health services in Jacksonville, Florida, US . This critical role involves leading a team of dedicated support professionals to provide comprehensive care and assistance to individuals facing mental health challenges. The Manager will be responsible for program development, staff supervision, client advocacy, and ensuring the delivery of high-quality, person-centered support services. A deep understanding of mental health principles, community resources, and best practices in supportive care is essential. You will play a key role in fostering a supportive and recovery-oriented environment for clients and staff.

Key responsibilities include:

• Leading and supervising a team of community support workers and case managers.
• Developing, implementing, and evaluating community-based support programs.
• Ensuring the provision of high-quality, individualized care and support services to clients.
• Conducting client assessments and developing personalized support plans.
• Facilitating client engagement in therapeutic activities, life skills training, and community integration.
• Providing crisis intervention and support as needed.
• Managing program budgets and ensuring compliance with funding requirements and regulations.
• Building and maintaining strong relationships with community partners, healthcare providers, and social service agencies.
• Providing ongoing training and professional development opportunities for staff.
• Advocating for clients' rights and needs within the community and healthcare systems.

A Master's degree in Social Work, Psychology, Counseling, or a related field is required. Licensure (e.g., LCSW, LMHC, LPC) is highly preferred. A minimum of 5 years of experience in community mental health services, with at least 2 years in a supervisory or management role, is essential. Strong knowledge of mental health diagnoses, treatment modalities, and community resources is critical. Excellent leadership, communication, problem-solving, and interpersonal skills are mandatory. Experience with grant writing and program evaluation is a plus. This is an important role for someone dedicated to making a difference in the lives of individuals within the community.

Our client, a leading community mental health organization, is seeking a dedicated and experienced Clinical Supervisor to provide leadership and guidance to their therapeutic teams in Jacksonville, Florida, US . This crucial role involves overseeing the delivery of high-quality mental health services, ensuring clinical best practices, and supporting the professional development of therapists and counselors. You will be responsible for clinical case management, supervision, program development, and ensuring adherence to ethical standards and regulatory requirements. The ideal candidate possesses strong clinical expertise, exceptional leadership skills, and a profound commitment to serving vulnerable populations.

Key Responsibilities:

• Provide clinical supervision and guidance to a team of licensed and unlicensed mental health professionals.
• Oversee the development and implementation of individualized treatment plans for clients.
• Ensure adherence to evidence-based practices, ethical guidelines, and all relevant legal and regulatory standards.
• Conduct clinical case reviews and provide constructive feedback to enhance therapeutic interventions.
• Monitor client progress and outcomes, ensuring effective service delivery and client satisfaction.
• Assist in the development and delivery of clinical training programs for staff.
• Manage caseloads and provide direct clinical services as needed.
• Collaborate with interdisciplinary teams, community partners, and referral sources to ensure comprehensive client care.
• Participate in program development, quality improvement initiatives, and strategic planning.
• Maintain accurate and timely clinical documentation in accordance with agency and funding source requirements.
• Handle crisis interventions and provide support during emergencies.
• Act as a liaison between clients, families, and the wider service delivery system.

Qualifications:

• Master's degree in Social Work, Counseling, Psychology, or a related field.
• Active and unrestricted state licensure as a Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), or Psychologist.
• Minimum of 5 years of post-licensure clinical experience providing direct mental health services.
• At least 2 years of experience in a supervisory or leadership role within a mental health setting.
• Demonstrated knowledge of various therapeutic modalities and treatment approaches.
• Strong understanding of ethical principles and legal regulations governing mental health services.
• Excellent clinical assessment, diagnostic, and treatment planning skills.
• Proven leadership, team-building, and conflict resolution abilities.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in electronic health record (EHR) systems is desirable.

This is a vital opportunity for a seasoned clinical leader to make a tangible difference in the lives of individuals and families within the community.

Our client, a reputable provider of comprehensive mental health services, is seeking a dedicated and compassionate Clinical Social Worker to join their expanding, fully remote team. This position offers the flexibility to work from anywhere within the US, with a strong focus on serving the community around **Jacksonville, Florida, US**. You will play a vital role in providing essential therapeutic support, case management, and crisis intervention services to individuals and families facing various mental health challenges. Utilizing evidence-based practices, you will conduct assessments, develop personalized treatment plans, and facilitate individual and group therapy sessions via telehealth platforms. Building trusting relationships with clients is paramount, and you will advocate for their needs, connect them with community resources, and monitor their progress towards recovery and well-being. This role requires a deep commitment to client care, ethical practice, and effective communication. As a remote professional, you will be expected to maintain a secure and confidential home office environment, manage your caseload efficiently, and collaborate with other healthcare professionals. If you are a licensed, experienced social worker passionate about making a difference in people's lives through accessible mental healthcare and thrive in an autonomous, remote setting, this opportunity is ideal for you. This is a chance to utilize your clinical skills to positively impact lives, supported by a forward-thinking organization that values work-life balance and professional growth. Join a team dedicated to improving mental wellness across communities, all while enjoying the benefits of remote work.

Key Responsibilities:

• Provide individual, family, and group therapy via telehealth.
• Conduct comprehensive psychosocial assessments.
• Develop and implement effective treatment plans.
• Manage client cases, including referrals and resource coordination.
• Provide crisis intervention and support.
• Maintain accurate and timely client records.
• Advocate for client needs and rights.
• Collaborate with multidisciplinary teams.
• Ensure compliance with ethical and professional standards.

Qualifications:

• Master's degree in Social Work (MSW) from an accredited institution.
• Valid LCSW (Licensed Clinical Social Worker) or equivalent license in the state of practice.
• Minimum of 3 years of post-licensure clinical experience.
• Proficiency in telehealth platforms and electronic health records (EHR).
• Strong knowledge of mental health diagnoses and treatment modalities.
• Excellent communication, empathy, and active listening skills.
• Ability to work independently and manage time effectively in a remote environment.

Description & Requirements

The U.S. Services East Business Growth Director is responsible for driving standardization, best practices, and innovation across the portfolio to enhance business development efforts within state and local government health and human services. This role ensures strategic solutioning, market intelligence, and leadership engagement to optimize bid strategies and improve win probabilities.

Essential Duties and Responsibilities:
- Responsible for capture, pursuit, and solutioning architecture for multiple lines of business.
- Provide strategic guidance to executives including solution shaping and strategy responses.
- Develop strong business relationships with internal stakeholders.
- Provide guidance to executives for decision making.
- Work to maintain a win/loss ratio.

- Drive standardization, best practices, and innovation across the portfolio to enhance competitive positioning

- Provide leadership with status updates on opportunities, risks, trends, and key decisions required for bid success

- Lead key discussions in key solutioning, pricing, and proposal meetings in collaboration with Operations, Business Solutions Group, Technical Architects, Capture, and Proposals

- Utilize recent opportunities and competitive landscape insights to drive strategic solutioning and tailor bids to government agency needs

- Evaluate existing or proposed technology stacks, identify innovations, assess staffing approaches, evaluate MBE/WBE or other vendor partners, and proposal and pricing strategy

- Provide recommendations on key decisions to leadership to ensure alignment with company goals and client expectations

- Identify emerging industry trends, share best practices, and lessons learned across the portfolio to enhance organizational strategy

Minimum Requirements

- Bachelor's degree in related field.

- 10 years relevant professional experience.

- At least 7-10 years of experience in Capture, Business Development, or related position

- At least 7-10 years of experience in state & local government, with strong knowledge of health and human services programs

- Experience managing P&L or Operations, preferred

- Demonstrated experience leading bid efforts and ability to effectively inspire and influence teams and partners to meet business needs and strategic goals

- Demonstrated experience in a matrixed environment with ability to manage multiple projects simultaneously

- Strong leadership, collaboration, negotiation, and communication skills

- Strong familiarity with government procurement processes and compliance requirements, operational policies & procedures, and innovative technology solutions

- Bachelor's degree in Business Administration, Public Policy, or a related field (Master's preferred) or equivalent years working experience.

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

138,380.00

Maximum Salary

$

165,000.00

Nemours Children's Health is seeking a Medical Director of Pediatric Transitional Care in Jacksonville, Florida.

The selected leader will be responsible for the clinical and strategic leadership of programs that support youth and young adults with complex medical conditions as they transition from pediatric to adult healthcare systems. This role ensures continuity, coordination, and quality of care during the critical transition period, with a focus on improving health outcomes, promoting self-management and facilitating integrated care across disciplines and systems.

Key Responsibilities:

• Lead the design, implementation, and continuous evaluation of the Pediatric Transitional Care Program
• Develop workflows, documentation standards and communication protocols that support effective transitions.
• Establish metrics to track outcomes such as readiness assessments, care continuity, patient satisfaction and post-transfer healthcare utilization.
• Oversee staffing, training, and performance management for team members, including physicians, nurses, social workers and care coordinators.
• Develop clinical guidelines and protocols for transitional care processes.

What We Offer:

• No state income tax in Florida
• Competitive compensation
• Comprehensive benefits: health, life, dental, vision
• Mortgage assistance, relocation packages and 403B with employer match, 457 retirement savings plans
• Licensure, CME and dues allowance
• Not-for-profit status; eligibility for Public Service Loan Forgiveness

Qualifications:

• MD or DO
• Board certified in specialty
• Eligible for unrestricted Florida medical license and DEA
• Minimum 5 years of experience
• Excellent communication and interpersonal skills, with the ability to work effectively as part of a multidisciplinary team

If you're looking for a position that will allow you to enjoy a work-life balance, have an opportunity for professional growth, and focus on pediatric care, this is the opportunity for you.

About Us

Nemours Children's Health is an internationally recognized children's health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we're on a journey to discover better ways of approaching children's health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child's world a place to thrive. It's a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children's and how we go well beyond medicine, visit us at .

Nemours Children's Health is seeking Advanced Practice Providers to join our Neonatal Intensive Care Team in Jacksonville, Florida!

Nemours Children's transition of care team helps kids grow into healthy adults. We teach children as young as age 11 to start taking control of their health and wellness. And when it's time, we help them switch to adult providers to ensure seamless medical care.

Key Responsibilities

• Provides care to pediatric patients as guided by education, clinical expertise and Scope of Practice Agreement, including ambulatory, inpatient (acute) care, surgical first assist and pre- and post-operative management
• Elicits comprehensive or focused/interval health history
• Performs complete or interim physical examinations as indicated by the nature of the encounter
• Orders, performs, and/or interprets diagnostic or screening tests, including laboratory, radiological or other tests within the APP'S scope of practice
• Plans interventions including medications, treatments and procedures, and modifies plans based on evaluation of patient response.
• Initiates, monitors, alters or orders medications related to conditions or illnesses being treated within applicable divisions

What We Offer

• Competitive base compensation
• Comprehensive benefits: health, life, dental, vision
• Mortgage assistance, relocation packages and 403B with employer match
• Licensure, CME and dues allowance
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• No state income tax in Florida

Qualifications

• Current certification by the National Commission on Certification of Physician Assistants or current certification as Pediatric Nurse Practitioner
• Florida Licensure as a Physician Assistant required upon hire or Florida Licensure as an Advanced Practice Nurse required upon hire
• Acute Care Certification, Pediatric Nurse Practitioner preferred (PNP-AC) if an Advanced Practice Nurse
• BLS required upon hire from the American Heart Association
• Prior healthcare/patient care experience strongly preferred
• Experience working with Pediatrics or Child Health preferred
• Federal DEA registration either active or required upon hire

If you're looking for a position that will allow you to enjoy a work-life balance, have an opportunity for professional growth, and focus on pediatric care, this is the opportunity for you.

About Us

Nemours Children's Health is an internationally recognized children's health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we're on a journey to discover better ways of approaching children's health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child's world a place to thrive. It's a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children's and how we go well beyond medicine, visit us at .

**Specialty/Competency:** Managed Services
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 40%
At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.
As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas.
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Craft and convey clear, impactful and engaging messages that tell a holistic story.
+ Apply systems thinking to identify underlying problems and/or opportunities.
+ Validate outcomes with clients, share alternative perspectives, and act on client feedback.
+ Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
+ Deepen and evolve your expertise with a focus on staying relevant.
+ Initiate open and honest coaching conversations at all levels.
+ Make difficult decisions and take action to resolve issues hindering team effectiveness.
+ Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
PwC is seeking a motivated and experienced professional at the Senior Manager level to join our HCP Engagement Managed Services Operations team. This role will lead the global, end-to-end operations for HCP engagement managed services for a client with accountability for operational excellence, compliance, and client success. The ideal candidate will bring deep life sciences compliance and operational expertise with skills in project management, client relationship building, and team leadership.
Minimum Degree Required
Bachelor's Degree
Minimum Year(s) of Experience
7 year(s) experience in life science meetings & events, pharmaceutical device or healthcare operations setting
Degree Preferred
Master's Degree
Certification(s) Preferred
CMP or HMCC
Preferred Knowledge/Skills
Demonstrates extensive knowledge and/or a proven record of success in the following areas:
+ HCP, HCO and Patient Engagement Operations
+ Mentoring junior team members;
+ Monitoring financials and maintain budget profitability;
+ Monitoring and managing other responsibilities not necessarily listed but logically inherent to the role;
+ Learning and supporting testing for tools on expanded areas of HCP, HCO or Patient engagement;
+ Logically, and critically evaluating HCP, HCO and Patient engagement and follow process steps;
+ Managing deliverables on or ahead of deadlines and reporting any issues/risks beforehand;
+ Working with global tech team and developers on application modification and bug fixes;
+ Leading teams of individuals with a positive attitude;
+ Communicating with senior leadership and senior client stakeholders;
+ Delivering consistent "white glove" customer service;
+ Contributing to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations;
+ Strong research skills;
+ Experience contracting is preferable;
+ Financial acumen for reconciling budgets;;
+ Has strong attention to detail;
+ Familiarity with Advanced Excel and Power BI;
+ Strong English language reading comprehension and writing skills;
+ Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy.
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $124,000 - $280,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:

**Baptist Home Health Care by BAYADA** is seeking a **Client Services Manager** in our **Jacksonville, FL Home Health Visits Office.**
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
**Responsibilities for a Client Services Manager:**
+ Provide superior customer service and quality home care
+ Focus on managing coordination of client services and emergent scheduling issues
+ Manage your Client Services Manager caseload while proactively growing it
+ Build lasting relationships with clients, referral sources, payors and community organizations
+ Develop strong, communicative relationships with the team
+ Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
+ Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees
**Qualifications for a Client Services Manager:**
+ Bachelor degree is preferred.
+ Prior knowledge of/experience with Medicare, HomeCare Homebase, EPIC, and OASIS a plus
+ Prior medical office or home care experience preferred
+ Prior supervisory experience a plus
+ Demonstrated record of successfully taking on increased responsibility (goal achievement)
+ Ambition to grow and advance beyond current position
+ Strong computer skills required (electronic medical record)
+ Excellent communication and interpersonal skills
**Why you'll love BAYADA:**
+ **Award- Winning Workplace-** Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
+ **Impactful Work** - Make a meaningful impact in the Jacksonville Community
+ **Weekly Pay-** Consistent weekly paychecks to keep your finances on track.
+ **Comprehensive Benefits** - Medical, dental, vision, and more-- we've got you covered
+ **Work- Life Balance** - Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.
+ **Career Growth-** Advancement opportunities to help you grow in your career.
**Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.**
**As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.**
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here ( .
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

**Specialty/Competency:** Managed Services
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 40%
At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.
As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Analyse and identify the linkages and interactions between the component parts of an entire system.
+ Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
+ Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
+ Develop skills outside your comfort zone, and encourage others to do the same.
+ Effectively mentor others.
+ Use the review of work as an opportunity to deepen the expertise of team members.
+ Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
+ Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Minimum Degree Required
Bachelor's Degree
Minimum Year(s) of Experience
5 year(s)
Demonstrates extensive knowledge and/or a proven record of success in the following areas:
+ Quickly and agilely learn client HCP and HCO engagement processes and ways of working, analyzing for opportunities to optimize, develop, update, and govern team playbooks, SOPs, and process documentation to ensure operational consistency and compliance;
+ Develop and maintain training plans for both new and existing team members;
+ Designing and delivering training curricula for new hires and ongoing development for existing team members;
+ Keeping training materials current with process changes, client requirements, and industry/regulatory updates;
+ Managing and delivering structured onboarding programs for new hires to ensure smooth integration and readiness;
+ Providing coaching and skills development opportunities to build functional expertise across the team;
+ Partnering with leadership to identify training gaps and address them proactively;
+ Designing and executing quality monitoring frameworks to evaluate managed services team delivery accuracy, compliance, and timeliness of deliverables;
+ Conducting regular quality reviews of outputs (e.g., tiering assessments, contracting, payment processing);
+ Tracking and reporting quality performance metrics; identify root causes of recurring errors and define corrective actions;
+ Partnering with leadership to implement corrective training and process refinements;
+ Leading process improvement and optimization;
+ Serving as a key SME in continuous improvement initiatives, contributing to best practices across global operations;
+ Mentoring junior team members;
+ Supporting the process design and implementation of new client or new markets ensuring a high-level of customer engagement, quality, timeliness, and service-readiness across all regions;
+ Managing deliverables on or ahead of deadlines and reporting any issues/risks beforehand;
+ Experience in life science meetings & events, pharmaceutical device or healthcare setting working with HCPs, HCOs or Patients;
+ Identifying opportunities for efficiency, automation, and standardization within the managed services delivery model;
+ Working closely with the client-dedicated operations team to streamline processes while maintaining quality and compliance;
+ Communicating with senior leadership and senior client stakeholders;
+ Delivering "white glove" customer service;
+ Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy;
+ Monitoring and managing other responsibilities not necessarily listed but logically inherent to the role;
+ Leading teams of individuals with a positive attitude;
+ Strong English language reading comprehension and writing skills.
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $99,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: