What Jobs are available for Quality Control Specialists in Des Moines?

• Develop and implement robust quality control strategies and procedures.
• Oversee all quality assurance activities, including inspections, testing, and audits.
• Ensure compliance with relevant industry standards (e.g., ISO 9001) and regulations.
• Lead and mentor the quality control team, fostering a culture of quality.
• Analyze quality data, identify root causes of defects, and implement corrective actions.
• Collaborate with cross-functional teams to resolve quality issues and improve processes.
• Manage vendor quality and ensure compliance with supply chain standards.
• Prepare quality reports and present findings to senior management.
• Drive continuous improvement initiatives to enhance product quality and reduce waste.

• Bachelor's degree in Engineering, Science, or a related field. Master's degree preferred.
• Minimum of 7 years of experience in quality control or quality assurance within manufacturing.
• Proven experience in managing quality systems and leading teams.
• In-depth knowledge of quality management methodologies (e.g., Six Sigma, Lean Manufacturing).
• Familiarity with ISO 9001 and other relevant quality standards.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work effectively and autonomously in a fully remote environment.

• Supervise and lead a team of Quality Control Technicians.
• Develop, implement, and maintain quality control systems and procedures.
• Conduct regular inspections and audits of raw materials, in-process materials, and finished goods.
• Analyze quality data, identify trends, and implement corrective and preventive actions (CAPA).
• Ensure compliance with relevant industry standards and regulatory requirements.
• Train QC staff on inspection techniques, procedures, and quality standards.
• Collaborate with production and engineering teams to resolve quality issues and improve product consistency.
• Maintain accurate quality records and documentation.
• Manage calibration schedules for testing and measurement equipment.
• Lead continuous improvement efforts related to quality performance.
• Prepare quality reports for management review.
• Participate in supplier quality audits and evaluations.
• Oversee product testing and validation processes.

• Associate's or Bachelor's degree in a related technical field or equivalent experience.
• A minimum of 5 years of experience in Quality Control or Quality Assurance within a manufacturing environment.
• Proven experience in supervising or leading a team.
• Strong understanding of quality control methodologies, statistical process control (SPC), and quality management systems (e.g., ISO 9001).
• Proficiency with measurement tools and testing equipment.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong organizational and time management abilities.
• Effective communication and interpersonal skills, with the ability to motivate a team.
• Familiarity with Lean Manufacturing or Six Sigma principles is a plus.
• Ability to work a hybrid schedule, balancing on-site supervision with remote administrative tasks.
• Must be able to perform physical inspections of manufacturing lines and products.

• Develop, implement, and maintain robust quality control procedures and programs in accordance with cGMP guidelines.
• Supervise and mentor a team of Quality Control Analysts, ensuring adherence to SOPs and best practices.
• Oversee all analytical testing of raw materials, in-process samples, and finished products to ensure they meet established specifications.
• Review and approve all QC testing data, deviation reports, and out-of-specification (OOS) investigations.
• Ensure all laboratory equipment is properly calibrated, maintained, and qualified.
• Write, review, and approve Standard Operating Procedures (SOPs), validation protocols, and reports.
• Collaborate with R&D, manufacturing, and regulatory affairs departments to resolve quality issues and support product development.
• Participate in internal and external audits, inspections, and regulatory submissions.
• Manage departmental budgets, resources, and personnel.
• Stay current with industry trends, regulatory updates, and advancements in pharmaceutical quality control.

• Bachelor's degree in Chemistry, Biology, Pharmacy, or a related scientific field. A Master's degree or Pharm.D. is preferred.
• Minimum of 8 years of progressive experience in pharmaceutical quality control or assurance.
• At least 3 years of experience in a supervisory or management role.
• Extensive knowledge of cGMP, ICH guidelines, and other relevant regulatory requirements.
• Proficiency in analytical techniques such as HPLC, GC, spectroscopy (UV-Vis, IR), dissolution testing, and wet chemistry.
• Experience with laboratory information management systems (LIMS).
• Strong understanding of statistical process control (SPC) and data analysis.
• Excellent problem-solving, decision-making, and leadership skills.
• Exceptional attention to detail and commitment to quality and compliance.
• Effective written and verbal communication skills.
• Ability to work effectively in a hybrid environment, balancing remote and on-site responsibilities.

• Perform analytical testing on raw materials, in-process samples, and finished pharmaceutical products using various laboratory techniques (e.g., HPLC, GC, UV-Vis, FTIR).
• Develop, validate, and transfer analytical methods according to regulatory guidelines (FDA, ICH).
• Analyze and interpret test results, documenting all findings accurately in compliance with Good Manufacturing Practices (GMP).
• Investigate out-of-specification (OOS) results, identify root causes, and implement corrective and preventive actions (CAPAs).
• Maintain laboratory equipment, ensuring calibration and proper functioning.
• Prepare and review analytical reports, certificates of analysis, and other quality documentation.
• Participate in internal and external audits, providing necessary documentation and support.
• Stay current with relevant pharmacopeial standards and regulatory updates.
• Train and mentor junior QC analysts on testing procedures and GMP requirements.
• Contribute to the continuous improvement of QC processes and laboratory operations.

• Bachelor's or Master's degree in Chemistry, Analytical Chemistry, Pharmaceutical Sciences, or a related field.
• Minimum of 5 years of experience in pharmaceutical quality control or analytical development.
• Extensive hands-on experience with analytical instrumentation, particularly HPLC and GC.
• Thorough understanding of GMP, FDA regulations, and USP/ICH guidelines.
• Proven experience in method development and validation.
• Strong analytical and problem-solving skills, with meticulous attention to detail.
• Excellent documentation and record-keeping abilities.
• Effective communication and interpersonal skills.
• Experience with stability testing programs is a plus.
• Proficiency in laboratory information management systems (LIMS) is desirable.

• Develop, implement, and manage remote quality assurance programs focused on cleaning and sanitation standards.
• Design and standardize remote audit protocols, checklists, and reporting templates.
• Analyze data from remote monitoring systems, site reports, and performance metrics to identify trends and areas for improvement.
• Conduct virtual audits and inspections, providing objective assessments of compliance with established standards.
• Collaborate with on-site teams to ensure understanding and implementation of quality and sanitation protocols.
• Prepare detailed reports and present findings and recommendations to management.
• Stay current with industry best practices, regulatory changes, and emerging technologies in quality assurance and sanitation.
• Investigate quality deviations and non-compliance issues, recommending corrective actions.
• Train and guide facility staff on quality assurance procedures and best practices through remote channels.
• Champion a culture of quality and continuous improvement across the organization.

• Bachelor's degree in a related field (e.g., Environmental Science, Public Health, Business Administration) or equivalent experience.
• Minimum of 7 years of experience in quality assurance, quality control, or auditing, with a focus on cleaning, sanitation, or facilities management.
• Proven experience in developing and implementing quality management systems.
• Strong understanding of regulatory compliance requirements (e.g., OSHA, EPA, FDA, depending on industry).
• Exceptional analytical and problem-solving skills.
• Proficiency in data analysis and reporting using tools like Excel, SQL, or specialized QA software.
• Excellent written and verbal communication skills, with the ability to conduct virtual training and present findings.
• Experience with remote audit technologies and virtual collaboration tools is highly desirable.
• Ability to work independently and manage multiple projects simultaneously in a remote setting.
• Detail-oriented with a commitment to accuracy and thoroughness.
• Experience in the food service, healthcare, or hospitality industries is a plus.

• Bachelor's degree in Pharmacy, Chemistry, Biology, or a related life science field.
• Minimum of 5 years of experience in Quality Assurance within the pharmaceutical or biotechnology industry.
• In-depth knowledge of cGMP, ICH guidelines, and other relevant regulatory requirements.
• Proven experience with quality systems such as batch record review, deviation management, CAPA, and change control.
• Experience in conducting and participating in audits (internal and external).
• Strong analytical and problem-solving skills with a meticulous attention to detail.
• Excellent written and verbal communication skills, with the ability to document and present technical information clearly.
• Ability to work independently and manage multiple priorities effectively in a remote environment.
• Proficiency in relevant software, including MS Office Suite and quality management systems (QMS).
• Pharmaceutical industry experience is mandatory.

• Developing and implementing quality assurance standards and protocols for cleaning services.
• Conducting remote inspections and assessments of cleaning operations based on provided data and feedback.
• Analyzing quality metrics and identifying trends and areas for improvement.
• Creating detailed reports and recommendations for operational enhancements.
• Collaborating with operational teams to ensure adherence to quality standards.
• Providing feedback and guidance to cleaning staff and management on quality best practices.
• Maintaining accurate records of quality assessments and corrective actions.
• Staying up-to-date with industry best practices in cleaning and sanitation.

• High school diploma or equivalent; Associate's degree preferred.
• Minimum of 4 years of experience in quality assurance, operations, or a related field within the cleaning industry.
• Strong understanding of cleaning techniques, sanitation standards, and safety protocols.
• Excellent observational skills and attention to detail.
• Proficiency in data analysis and report generation.
• Strong written and verbal communication skills.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with quality management systems and continuous improvement methodologies.

Maximus is looking to fill a Bilingual Quality Assurance Specialist position. The Bilingual Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.

***Position is a temporary and remote position ***

***Must be available to work weekends and holidays as needed. The hours of operation are Monday - Friday 8:00 AM - 8:00 PM EST***

Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required

Essential Duties and Responsibilities:

- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.

- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.

- Provide feedback on call monitoring results.

- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Education and Requirements:

- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards

- Works with Customer Service Supervisors in assisting them in monitoring their team

- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures

- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client

- Participates in calibration sessions with the client and complies with calibration results

- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff

- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures

- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)

Education:

- Requires a High School Diploma or GED

- Associate's Degree preferred

- At least 3 years of related experience in call center monitoring, quality assurance, and/or customer service

- Knowledge of quality assurance and continuous improvement concepts, procedures, and processes

- Ability to meet call monitoring deadlines and perform with skill and accuracy

- Organizational, teamwork, and customer service skills. Must be able to prioritize and organize work and work successfully in a multi-task environment

- Excellent interpersonal skills

- Effective oral and written communication skills; strong typing ability required

- Fluency in Spanish necessary • Fully Remote Position • Bring your own device required

** You will need to use your own device personal computer or laptop. No Tablets, iPads, and Chromebooks are not permitted. ***

Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required

- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)

OS for Windows - Windows 10 or Windows 11

OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

Home Office Requirements:

-Hardwired internet (ethernet) connection.

-Internet download speed of 25mbps single upload or higher required (you can test this by going to

-Private work area and adequate power source.

-Video calls may be requested on occasion. Proper background and attire is required.

Minimum Requirements

- High School diploma or equivalent with 1-3 years of experience.

- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

20.61

Maximum Salary

$

30.48