74 Quality Control jobs in Edison

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Assist the Quality processors in resolving questions concerning audits and Quality processes

- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments

- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met

- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor

- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe

- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs

- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:

- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.

Additional Requirements as per contract/client:

- Student Loan and Department of Education experience preferred

- Previous Quality Assurance experienced preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 3 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.94

Maximum Salary

$

33.35

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This is a Limited Service position . This position is temporary and is expected to last approximately 6 months.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

- Minimum 3 years of related experience required.

- Accurate data entry skills.

- Proficient in the use of Microsoft Office products.

- Excellent organizational, written, and verbal communication skills.

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

- Ability to work as a team member, as well as independently.

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.

Additional Requirements Per Client:

- Department of Education and FSA experience preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps or higher required (you can test this by going to Private work area and adequate power source

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

Quality Control Packaging Technician

The Quality Control Packaging Technician will play a critical role in ensuring products are packaged correctly and meet quality standards before they are shipped to customers. The primary objective of the QC Packaging Technician is to identify and rectify defects or deviations from established quality criteria to maintain high product quality. Candidates with previous food manufacturing background are strongly encouraged to apply!

Responsibilities/duties:

• Examine packaged products to ensure they meet specific quality standards, including weight, dimensions, appearance, and labeling.
• Ensure that all packaging materials and processes comply with relevant industry regulations and standards, such as FDA regulations for food packaging or ASTM standards for materials.
• Keep detailed records of inspections, testing results, and any deviations from the quality standards up-to-date and maintained.
• Reject all products and materials that fail to meet quality expectations.
• Identify opportunities for process improvement and suggestions on changes to enhance efficiency and product quality.
• Investigate the root causes of quality issues, collaborate with cross-functional teams, and recommend corrective and preventive actions to prevent future occurrences.
• Maintain open and effective communication with production staff, quality assurance teams, and management to ensure everyone is aligned on quality goals and expectations.
• Prioritize safety in the manufacturing environment, ensuring that quality control activities are carried out safely and in accordance with safety protocols.
• Other duties as assigned.

Requirements:

• High school diploma or equivalent qualification.
• Certification in quality control is preferred.
• A minimum of 2 years' experience in a similar role.
• Excellent knowledge of MS Office.
• Good math, technical, and communication skills.
• Strong understanding of quality control standards and testing techniques.

Shift Availability: 2nd shift and 3rd shift (ONLY)

Pay Rate: $22/hr-24/hr.

Location: NOTE: ***This job opening is in Monroe, New Jersey

Quality Control Inspector with welding experience and a current CWI certification to ensure products meet industry and customer standards.

Responsibilities:

• Inspect structural steel and welded components

• Read blueprints, weld symbols, and specifications

• Ensure compliance with AWS standards

• Document findings and recommend corrections

• Collaborate with welders to maintain quality

Qualifications:

• Active Certified Welding Inspector (CWI)

• Welding background in fabrication environment

• Strong blueprint and weld symbol reading skills

• Detail-oriented with solid documentation ability

For additional jobs reach out to

#CWIJobs #WeldingInspector #SteelFabricationJobs #QualityControlCareers #ManufacturingJobs #SkilledTrades #IndustrialJobs

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok ( .
Job Description
Purpose
The Quality Control Planner is responsible for the oversight of QC Laboratory Planning and Scheduling within the Plant QC Group. Additional responsibilities may include short-term forecasting for enablement of efficient and effective laboratory scheduling, maintenance of laboratory planning and scheduling applications, evaluation and presentation of laboratory KPI's, and cross site harmonization of planning/scheduling processes.
Responsibilities
+ Maintains/manages laboratory planning/scheduling application, ensuring accurate configuration for laboratory workflows and timely prioritization of
laboratory samples.
+ Monitors, maintains, evaluates, and reports out laboratory KPI's.
+ Collaborates with Laboratory Management to identify and implement process changes that enable continuous improvement.
+ Participates in cross-site harmonization of laboratory planning and scheduling process.
+ Maintains short-term forecasts to ensure effective and efficient laboratory scheduling to reduce overall testing cycle times.
+ Performs other duties as assigned
+ Incumbent has full authority to make decisions and/or take action that is required to carry out job duties. Internal requirements include compliance with ethics, environmental health and safety, financial, human resources, cGMP procedures, general business policies, requirements and objectives. The incumbent must be willing to take temporary assignments as required.
Qualifications
+ Bachelor's Degree required. Life sciences, engineering, or related field preferred.
+ Three (3) to five (5) years of experience in a laboratory or quality role with preferred experience in program/ project/ product management.
+ Advanced use of MS Office applications required, experience with planning and scheduling software preferred.
+ Experience in a regulated environment preferred.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ?
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+ The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future?
+ We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees?
+ This job is eligible to participate in our short-term incentive programs. ?
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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law. ?
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community? Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

**Senior Quality Control / Quality Systems Consultant**
Looking for a quality professional with over 10 years of experience in the pharmaceutical and biotechnology industry, specializing in **Quality Control (QC), Quality Systems, Analytical Method Validation** , and **Global Specification Management** . Demonstrates proven expertise in leading laboratory operations, managing cross-functional teams, and driving global standardization and digital transformation initiatives within highly regulated environments.
**Education Requirement:**
bachelor's degree or higher in **Chemistry** or a related scientific discipline is required.
**Key Responsibilities:**
+ Oversee and coordinate **daily equipment qualifications** in QC laboratories, collaborating with cross-functional teams to ensure timely execution.
+ Lead **analytical method validations** , managing project timelines, resource allocation, and testing execution.
+ Author and review technical documentation, including **SOPs, test methods, validation master plans** , and analytical reports in compliance with regulatory requirements.
+ Support **IQ/OQ/PQ execution, calibration activities** , and overall lab readiness in coordination with internal departments.
+ Provide oversight for **change control processes** , including authoring and reviewing documentation in systems such as **TrackWise** and **Veeva Vault Quality Docs** .
+ Lead the **digital transformation of QC systems** as Product Owner for **Empower CDS** , managing a global cross-functional team using **Agile project management** practices.
+ Manage operations in a high-throughput **stability testing lab** , leading a team of analysts and implementing **Lean Lab** and **5S** principles to increase productivity and reduce costs.
+ Conduct **investigations (OOS, deviations)** , perform **risk assessments** and **root cause analyses** , and implement **CAPAs** in alignment with **cGMP** and **data integrity** standards.
+ Oversee **data review and documentation compliance** , developing and maintaining SOPs to meet evolving regulatory requirements.
+ Coordinate **stability programs** end-to-end, including protocol updates, change control evaluations, and cross-functional collaboration with Regulatory, QA, and Supply Chain.
+ Perform hands-on **analytical testing** for finished products, stability studies, and technical transfer, while reviewing data for regulatory filings and batch release.
+ Provide technical leadership for **LIMS** and **electronic data archiving systems** , ensuring compliance with **FDA** and **ICH** guidelines during audits and inspections.
+ Contribute to the creation and maintenance of **product specifications** for raw materials, APIs, packaging components, and finished products in accordance with **USP, ICH** , and **CFR** standards.
**Tools & Systems:**
+ **Empower CDS (Waters), TotalChrom**
+ **TrackWise** , **LIMS** , **Veeva Vault Quality Docs, ComplianceWire**
**Key Areas of Expertise:**
+ Analytical Method Validation & Transfer
+ Equipment Qualification (IQ/OQ/PQ); Change Control & CAPA Management
+ Stability Program Oversight
+ Data Integrity & ALCOA+ Principles
+ GMP/GLP Compliance; Regulatory Submissions & Audit Readiness
+ Laboratory Operations & Team Leadership
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly ® Science & Clinical?
Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world's most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals-it's the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Chattem Chemicals, Inc. (a Sun Pharma Company) has a rich history as part of Chattem, Inc, which was founded as the Chattanooga Medicine Company on February 21, 1879. Today Chattem Chemicals, Inc. manufacturers a broad variety of products in four primary markets: Active Pharmaceutical Ingredients, Catalysts, Surfactants & Performance Additives.
Responsibilities:
1. Analytical support to all departments.
1. Support to regular QC activities, as required.
1. Method development, including validation and documentation.
1. Writing concise and timely reports to management on projects and regular activities.
1. Responsible for customer complaint investigations.
1. Assisting with technician training.
1. Other duties, as assigned.
Qualifications:
1. Bachelor of Chemistry degree (or related degree)
2. Knowledge of basic chemistry principles and analytical methods.
3. Working knowledge of cGMP as they relate to lab activities.
4. Careful attention to detail.
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.

**Job Summary**
The QC Sampler is responsible for sampling all incoming materials such as raw materials, packaging components, printed material and all other GMP materials using established Standard Operating Procedures (SOPs) and working in accordance with current Good Manufacturing Practices (cGMP). Collect, sample, and prepare QC Chemical test samples for various analysis laboratories when required.
**Area Of Responsibility**
+ Sample all incoming materials and packaging materials per procedures.
+ Inspect all incoming GMP materials per materials specifications Inspect all incoming GMP materials per materials specifications including Identify non-conforming materials cleanliness and defects.
+ Follow work-flow procedures from receiving test samples, monitoring inventories, to waste disposal
+ Train towards Visual Inspection qualifications
+ Accurately sample and weigh Chemical test samples according to Material Specifications and SOPs using, at times, sterile operating procedures
+ Perform QC Release testing for Visual Inspection of cosmetic defects and dimensional inspection of product container closure components
+ Initiate product non-conforming reports (UPD) as required (Track Wise) and investigate any problems noted with sampling/inspection process.
+ Issue/Dispense and receive labels and packaging materials per production batch record. Keep inventory of all product label/packaging materials
+ Enter transactions/transfers into SAP inventory control system
+ Maintain records/manual log books per good documentation practices (GDPs)
+ Coordinate scrap removal of rejected product
+ Update Raw Material Specifications (RMS)/(SOPs) as needed
+ Work under general supervision and follows established procedures and instructions
+ Operate and maintain the QC Chemical Sampling laboratory to GMP compliance and safety compliance
+ Operate, maintain and clean, and calibrate balances
+ Maintain laboratory supplies, reagents, chemicals, and equipment inventories for Sampling and Inspection laboratories
+ Manage calibration of instruments and equipment used for inspection and perform monthly equipment/ instrument maintenance and cleaning.
+ Other duties as assigned
**Work Conditions:**
Warehouse Environment
Laboratory environment:
+ Exposure to noise, bio-hazardous (live cultures), and chemicals
+ Exposure to non-hazardous and hazardous chemicals and materials
+ Moderate noise, oven heat, open flame, chemical fume hoods areas requiring wearing appropriate safety equipment (i.e. gloves, lab coat, safety glasses and respirator)
**Physical Requirements:**
+ Stand, sit, walk, use hands and fingers to handle or feel, reach with arms and hands, talk or hear, stoop, kneel, crouch or crawl.
+ Able to operate basic mechanical tools (i.e.:) calipers, micrometers, and go no-go gages
+ Able to drive a fork truck/tow motor/operate forklift
+ Close vision; depth perception; ability to adjust focus
+ Use of repetitive motion
+ Able to operate computer/office machines
+ Able to lift and carry up to 50 lbs.
**Travel Estimate**
Up to 5 %
**Education and Job Qualification**
+ Minimum of High School/Trade School/Vocational School Diploma, GED, or equivalent. B.S. degree preferred.
+ The requirement for English language proficiency for this job role is Intermediate-B1+ (comparable to Global CEFR Independent B1) level based on the Common European Framework of Reference for Languages (CEFR).
+ Good oral and written communication skills and ability to use these skills to follow specific instruction and report assay results (i.e. written SOPs)
+ Proficient with wet chemical methods and tests (USP, ACS, Titration, Limit tests, etc.)
+ Fundamental knowledge of chemical principles
+ Proficient with basic laboratory instrumentation.
+ Use of Track Wise software and knowledge of SAP is preferred.
+ Use of Lotus Notes software
+ Working knowledge of Microsoft Office Applications.
+ A self-starter with a hands-on approach and a can-do attitude.
**Experience**
+ Minimum of two (2) years of experience required in a Pharmaceutical/drug (FDA Regulated) industry preferred
**_Disclaimer:_** _The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s)._
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
The anticipated salary range for this role is between $75,000.00 and $120,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
**Role Description**
Within the Compliance Operations Department, the Account Control Group (ACG) QC is responsible for performing processes related to Know Your Customer (KYC/CIP), assessing the quality of KYC folders, assisting with specialized projects, and supporting the ACG VP with day-to-day operational processes and reporting within ACG. May act in capacity of team leader or individual contributor.
**Role Objectives**
+ Ensures operational efficiencies and customer data integrity in accordance with internal policies and procedures of SMBC and Head Office and compliance with AML/BSA/OFAC regulations.
+ Performs new customer on boarding, account opening, account updates and static data maintenance. Provides quality control of KYC (Know Your Customer) and CIP customer information and assures verification in accordance with AML policy and procedure.
+ Ensures adherence to the SMBC KYC Program; supports industry-mandated changes or system changes by participating in the change process; recommends changes through compliance with bank policies.
+ Activities of the ACG team are governed by SMBC's Policies and Procedures. The ACG QC assists the ACG VP as assigned to ensure that the following are adhered to by all employees within the department:
+ ensures that CIP information and mandatory DD/EDD information is collected prior to account opening;
+ collects from the RM and reviewing, for adequacy and accuracy, all required KYC information and documentation within prescribed time frame.
+ confirms that verification documents are obtained by the RM and work performed by the ACG Analyst are completed within a prescribed time frame;
+ conducts background checks (i.e., OFAC, politically exposed persons, 311 and adverse information checks),
+ maintains evidence of search results in the KYC system and escalating to the BSA Officer any confirmed or suspected name matches associated with material negative information.
+ Troubleshoots routine and some complex issues with KYC/CIP system and various subsystems to resolution.
+ Provides quality check for updates made to existing customer records including appropriate documentation review. Also performs quality check reviews on alerts or cases and tracks deficiencies in order to enhance procedural standards and takes initiatives to suggest, plan and implement changes.
+ Working with the ACG VP, ensures business continuity under all conditions, sometimes adverse, with strict adherence to established guidelines and deadlines.
**Qualifications and Skills**
+ Very strong technical knowledge of AML, Bank Secrecy Act, Foreign Asset Control.
+ Very strong level knowledge of KYC (Know Your Customer) process and regulations.
+ Strong knowledge of banking policies, statutory and compliance regulations.
+ Strong knowledge of market practices related to compliance operations.
+ Good judgement, sense of urgency and accountability; time- management skills; critical thinking skills.
+ Ability to supervise and train others.
+ Ability to execute in a high pressure environment.
+ Good interpersonal skills.
+ Strong written and verbal communication skills.
SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at