14 Quality Control jobs in Salem

The **Branch Quality Control Analyst** is responsible for performing independent, quality control reviews of retail branch locations to identify operational and compliance risk within the retail branch. This associate works closely with the Compliance and Oversight Program Manager and reports to the Director of Compliance & Oversight for Consumer Banking.
The Compliance & Oversight team is comprised of a group of associates that are very hard working and are passionate about protecting the bank while providing support to our branches. At UMB, we want to be everything to our clients and the Compliance and Oversight Specialist team does just that by ensuring UMB's consumer operations function seamlessly and in a way that protects our client's financial needs.
**_How you'll spend your time:_**
+ Ensuring each review includes, at a minimum: an assessment of branch documentation, certification of cash on hand at the branch, observation of associate behavior and interviews with branch associates to assess the associate's understanding of applicable regulatory requirements.
+ Issuing a summary memorandum of each retail branch quality control review performed, including an overall risk rating articulating the level of risk observed in the branch review.
+ Maintaining an ongoing risk rating guide accurately depicting the amount of risk within each retail branch.
+ Assisting in operations related projects, as needed.
+ Cultivate working partnerships with the Consumer Operations teammates and the Consumer Delivery Team.
+ Collaborate with partners and support Consumer Banking to respond to requests from and timely resolve issues identified by regulatory bodies, internal audits or compliance engagements, or self-assessments.
+ Evaluate operational documentation for monthly operational reporting of branch performance.
+ Act as a supportive resource regarding Consumer Banking operations matters.
+ Support Director of Compliance & Oversight in the aggregation and communication of Compliance & Oversight activities including data aggregation, analysis, and reporting.
**_We're excited to talk with you if:_**
+ 5-7 years of branch / bank operations experience.
+ High school diploma or equivalent.
+ Must live within a major metropolitan area of the UMB footprint.
+ Have the ability to work independently with minimal supervision.
+ Have the ability to build relationships and inspire trust across the organization.
+ Have the ability to present and convey information in a way that is easily understandable to associates at varying levels within the organization.
+ Have the proficient writing ability and strong experience with Microsoft Suite software and related banking applications.
+ Ability to travel up to 75% of a scheduled work week.
**Compensation Range:**
$44,790.00 - $86,510.00
_The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information._
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
**Are you ready to be part of something more?**
You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.
_UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _to let us know the nature of your request._
_If you are a California resident, please visit our_ Privacy Notice for California Job Candidates ( _to understand how we collect and use your personal information when you apply for employment with UMB._
**_Who we are_**
We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.
Learn more about UMB's vision ( out the road to a career at UMB

Quality Assurance Inspector

We are currently looking for an Inspector I - Quality Assurance to be based out of Woodburn, OR. Reporting to the Plant Manager, this person will be responsible for maintaining the quality of the extruded product through testing of finished product to ensure quality control specifications. Test all raw materials for quality, density, and flow so adjustments may be made for the production process.

The ideal candidate will have a high school diploma or equivalent.

What you'll do:

• Calculate and record target weight, actual weight, and theoretical weight of all finished products produced from the previous day
• Produce daily production reports.
• Check samples of pipe produced for quality control.
• Once a week conduct color inventory for production needs. Mix special color orders as needed.
• Conduct ash tests (color), burst tests, and tensile tests to test strength.
• Communicates the results of testing to supervisors for production adjustments.
• Confirms inventory of finished product to meet customer needs.
• Takes initiative to begin inventory process to meet work flow needs.
• Uses computer to track inventory, colors made, product shipped, production reports, and all testing records.
• Follows all safety requirements for this position and all company safety guidelines.
• Completes appropriate paperwork to ensure accurate inventory transactions.
• Once a month, perform visual check to verify amount of resin in silos. Safety Harness is provided to be used during the use of the ladder.
• Performs other duties and responsibilities as assigned.

What you'll bring:

• High school Diploma or GED
• 1-2 years of experience performing the essential functions listed above
• Ability to perform simple math including the ability to add, subtract, multiply, divide and take measurements.
• Ability to use necessary equipment to conduct quality control testing.
• Ability to use power tools such as Table saw, Jig saw, and Dremel saw.
• Ability to use a computer including Microsoft Excel and Outlook for email.
• Must display very good organization and time management skills
• Must be able to consistently work under pressure and simultaneously prioritize multiple projects
• Must have attention to detail and accuracy.
• Must be able to speak, read, write, and understand English

Within 3 months, you'll:

• Complete any required training
• Have developed relationships with the key stakeholders for this role.
• Be well-versed in Atkore's Business System and the importance of your role to daily operations.

Who we are:

Atkore is a five-time Great Place to Work certified company and a three-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.

Join our team and align yourself with an industry leader!

As of the date of this posting, a good faith estimate of the current pay for this position is $20.50/hr. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.

Benefits available include:

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Paid Time Off
• Paid holidays
• Any leave required under federal, state, or local law

Benefits are subject to vesting and eligibility requirements.

Applications are being accepted on an ongoing basis.

Description

Quality Assurance Inspector

$20.50

We are currently looking for:

We are currently looking for an Inspector I - Quality Assurance to be based out of Woodburn, OR. Reporting to the Plant Manager, this person will be responsible for maintaining the quality of the extruded product through testing of finished product to ensure quality control specifications. Test all raw materials for quality, density and flow so adjustments may be made for the production process.

The ideal candidate will have a high school diploma or equivalent.

What you'll do:

• Calculate and record target weight, actual weight and theoretical weight of all finished products produced from the previous day
• Produce daily production reports.
• Check samples of pipe produced for quality control.
• Once a week conduct color inventory for production needs. Mix special color orders as needed.
• Conduct ash tests (color), burst tests and tensile tests to test strength.
• Communicates the results of testing to supervisors for production adjustments.
• Confirms inventory of finished product to meet customer needs.
• Takes initiative to begin inventory process to meet work flow needs.
• Uses computer to track inventory, colors made, product shipped, production reports, and all testing records.
• Follows all safety requirements for this position and all company safety guidelines.
• Completes appropriate paperwork to ensure accurate inventory transactions.
• Once a month, perform visual check to verify amount of resin in silos. Safety Harness is provided to be used during the use of the ladder.
• Performs other duties and responsibilities as assigned.

What you'll bring:

• High school Diploma or GED
• 1-2 years of experience performing the essential functions listed above
• Ability to perform simple math including the ability to add, subtract, multiply, divide and take measurements.
• Ability to use necessary equipment to conduct quality control testing.
• Ability to use power tools such as Table saw, Jig saw and Dremel saw.
• Ability to use a computer including Microsoft Excel and Outlook for email.
• Must display very good organization and time management skills
• Must be able to consistently work under pressure and simultaneously prioritize multiple projects
• Must have attention to detail and accuracy.
• Must be able to speak, read, write and understand English

Within 3 months, you'll:

• Complete any required training
• Have developed relationships with the key stakeholders for this role.
• Be well-versed in Atkore's Business System and the importance of your role to daily operations.

Who we are:

Atkore is a five-time Great Place to Work certified company and a three-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.

Join our team and align yourself with an industry leader!

As of the date of this posting, a good faith estimate of the current pay for this position is $20.50/hr. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.

Benefits available include:

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Paid Time Off
• Paid holidays
• Any leave required under federal, state, or local law

Benefits are subject to vesting and eligibility requirements.

Applications are being accepted on an ongoing basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We are seeking a highly skilled and detail-oriented QA Software Testing Specialist to join our team. The ideal candidate will have a strong background in software testing in testing and live environments and in writing test scripts. This role is critical in ensuring that the software that supports the client's federal government needs is thoroughly tested with each release and update.
Although this role reports to the reports to the Training Development & QA team, its time is spent supporting a client team that is responsible for online tool development and enhancements and dotted-line reporting to their associate director. Therefore, this role will exist in both circles of influence.
+ Collaborate with cross-functional teams to gather information and understand business processes, workflows, and procedures.
+ Utilize a technical mindset to learn the software being tested thoroughly enough to test all things that new releases could impact.
+ Analyze both UAT (user acceptance testing) and ORT (operational readiness testing) epics to write thorough test scripts.
+ Perform both UAT and ORT testing for new software and software enhancement releases.
+ Manage tickets and follow-up testing for items that did not pass testing until all items are resolved, and the epic can be closed.
+ Represent the team's needs during testing, assuring that previous issues experienced by the support team are included in testing.
+ Maintain dashboards and provide regular updates to leadership on scheduled testing, testing results, and concerns with timelines.
**Minimum Qualifications**
+ Bachelor's Degree in a related field of study or equivalent relevant experience.
+ Certified Tester -- Foundation Level (CTFL) desired
+ 0-2 years of Information Technology experience in requirements development, programming, software testing, technical writing, customer call support (Help Desk) desired.
**Other Job Specific Skills**
+ Proven experience in QA test script writing and software UAT and ORT testing.
+ Proactive approach to gathering what is needed to write test scripts and perform testing.
+ Critical thinking skills to determine what needs tested, if different approaches are needed, if everything that should be tested is in test scripts, and so on.
+ Excellent listening and interpersonal skills to effectively gather and interpret information from diverse stakeholders.
+ Ability to manage multiple projects and meet deadlines in a fast-paced environment.
+ Strong analytical and problem-solving skills.
+ Capable of learning various computer applications and systems related to software training needs.
+ Ability to meet deadlines and communicate progress against a schedule.
+ Knowledge of risk identification and risk management
+ Excellent written and verbal communication skills as well as a strong proficiency in MS Excel
+ Understanding of a development environment with defined processes.
+ A high level of initiative with the ability to remain calm in stressful situations.
+ Must be a team player.
**Preferred Skills:**
+ Experience in the telecommunication industry.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
50k-65k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

**Job Description**
The Quality Assurance Director will provide compliance leadership and direction to our Company and contract manufacturing operation (CMO) sites that manufacture active pharmaceutical ingredients (API), biologics, vaccine drug substances and finished products. As Director, you will support Quality audits and health authority inspections and ensure any resulting corrective and preventative actions (CAPA) are effectively implemented.
**_Primary Activities_**
+ Serve as a subject matter expert for current good manufacturing practice (CGMP) requirements for vaccine and large molecule manufacturing
+ Partner with our Company and CMO management to identify appropriate CAPA to address findings identified during audits and inspections. Monitor CAPA status and ensure CAPA are implemented in accordance with commitments. Perform independent verification of CAPA implementation and effectiveness to ensure no recurrence of findings
+ Gather regulatory intelligence and partner with our Company and CMO management to prepare sites for audits and inspections. Assists sites during audits and inspections to ensure successful outcomes
+ Monitor and analyze the outcomes of audits and inspections to identify, investigate, and resolve trends. Report results to Divisional and Regional Quality/Management councils
+ Provide guidance and consultation services for regulatory reporting (e.g., BPDR, DPR)
+ Author and/or review global standards and procedures related to biologics, vaccines, and finished product ensuring compliance with regulatory requirements
+ Actively participate in industry organizations such as PDA, PQRI, PhRMA, ISPE, etc.
**Education and Required Experience:**
+ Bachelors degree in Life Sciences, Chemistry, Engineering or related relevant discipline and 10+ years of demonstrated experience within Quality compliance within large molecule manufacturing industry
+ Expert knowledge of GMP requirements for multiple regulatory agencies
+ Expert knowledge of large molecule manufacturing processes (for biologics and/or vaccines) and sterility assurance requirements
+ Ability to accurately interpret and apply regulatory expectations for a robust and compliant QMS
+ Experience in health authority inspections
**Required Skills:**
+ Drive Results - set clear performance standards, overcome obstacles; accountable for actions and achieve results
+ Make Rapid, Disciplined Decisions - demonstrates good judgment in collecting and synthesizing relevant data and information to make independent and timely decisions
+ Act with Courage and Candor - ability and willingness to advocate for compliance position using objective evidence, escalates issues and decisions, as appropriate
+ Foster Collaboration - ability to influence, facilitate groups with diverse perspectives, bring teams to consensus/alignment
+ Make Rapid, Disciplined Decisions - demonstrates good judgment in collecting and synthesizing relevant data and information to make independent and timely decisions
+ Act with Courage and Candor - ability and willingness to advocate for compliance position using objective evidence, escalates issues and decisions, as appropriate
**Preferred Skills/Experience:**
+ Experience working for a health authority as an inspector, investigator, compliance officer, reviewer, or assessor
+ Experience creating or assessing remediation plans
#EBRG
Current Employees apply HERE ( Contingent Workers apply HERE ( and Puerto Rico Residents Only:**
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights ( GINA Supplement?
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts ( Hybrid Work Model**
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".
The salary range for this role is
$169,700.00 - $267,200.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .
You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
No relocation
**VISA Sponsorship:**
No
**Travel Requirements:**
50%
**Flexible Work Arrangements:**
Remote
**Shift:**
1st - Day
**Valid Driving License:**
Yes
**Hazardous Material(s):**
N/A
**Required Skills:**
Biological Sciences, Biologics, Biopharmaceutics, Corrective and Preventive Action (CAPA), Detail-Oriented, Driving Continuous Improvement, GMP Compliance, Manufacturing, Pharmaceutical Quality Control (QC), Preventive Action, Quality Assurance (QA), Quality Assurance Auditing, Quality Assurance Inspection, Quality Control Inspection, Quality Management, Quality Management Systems (QMS), Quality Metrics, Regulatory Compliance, Regulatory Inspections, Vaccine Manufacturing
**Preferred Skills:**
Quality Control Reviews, Remediation Plans
**Job Posting End Date:**
07/27/2025
***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.**
**Requisition ID:** R355668

Sumitomo Pharma Co., Ltd. is a global pharmaceutical company based in Japan with key operations in the U.S. (Sumitomo Pharma America, Inc.), Canada (Sumitomo Pharma Canada, Inc.) and Europe (Sumitomo Pharma Switzerland GmbH) focused on addressing patient needs in oncology, urology, women's health, rare diseases, psychiatry & neurology, and cell & gene therapies. With several marketed products in the U.S., Canada, and Europe, and a diverse pipeline of early- to late-stage assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website ( or follow us on LinkedIn ( .
**Job Overview**
The Senior Director of Quality Management Systems will oversee the development, implementation and maintenance of the Company's global GxP quality management system designed to comply with applicable laws and regulations, ensure compliance to the strategy through training and regular management reviews including quality metrics, and direct the functional resources needed to execute this strategy. Directs the development, implementation, and maintenance of quality systems (e.g., vendor management, internal and external audits and inspections, investigations, CAPA, metrics, etc.) and activities. Establishes objectives for the QMS function in line with and in support of company products. Leads the deployment of an electronic QMS to support all Quality related activities including, but not limited to deviations, investigations, metrics and product quality complaints. Partners with internal stakeholders to ensure the eQMS functionally supports cross functional teams and the Company's processes.
**Job Duties and Responsibilities**
+ Oversee the development and maintenance of a Quality Management System in full compliance with all regulatory requirements.
+ Ensure the development of QA systems are effective and in accordance with all government regulations and in compliance with GxPs.
+ Lead Management Reviews and routine Quality metrics reporting to monitor Quality System performance and identify areas for continuous improvement.
+ Manage the development and implementation of all necessary GxP related manuals, policies, processes/procedures and work instructions.
+ Provide guidance and direction on procedures and requirements for meeting applicable regulations and standards.
+ Provide oversight, as needed, on eQMS processes associated with deviations, investigations, CAPA, product complaints, risk management and change control as related to manufacturing and other GxP operations.
+ Ensure vendor oversight through audits, supplier qualification program and on-going performance management.
+ Ensure the organization remains in an Inspection Readiness state by managing an internal audit program for all GxP areas.
+ Manages Inspection Readiness activities and play a leadership role in partner audits and regulatory inspections.
+ Assist in the management of regulatory agency inspections.
+ Manage personnel in all accountable departments with a focus on retention, development and promoting a Quality culture.
+ Monitor industry trends and regulatory expectations to ensure evolution of the Quality Management System and compliance strategy.
+ Establish and maintain a positive working relationship within the Company and with their external business partners as it relates to area of responsibility.
+ Develop strategies and operational tactics for quality initiatives.
+ Other duties as needed.
**Key Core Competencies**
+ Bachelor's degree or related science discipline required; Advanced degree (MS, PhD, MBA) preferred.
+ 15+ years of experience working in the Pharmaceutical/Biopharmaceutical industry with at least 5 years in a leadership role managing quality systems.
+ Experience in multiple disciplines within Quality (e.g. auditing, investigations, complaints, cGxP oversight, electronic systems management, PAI inspection
+ readiness, commercialization and leadership)
+ Must have in-depth knowledge of FDA guidelines and have a proven track record in implementing these guidelines in fast growing environments.
+ Significant work experience in a pharmaceutical, cGMP environment is required, strong working knowledge of FDA requirements and guidance documents.
+ Experience in evolving cGMP related quality systems, policies and procedures to ensure compliance with evolving standards as well as improving the efficiency of related workflows.
+ Demonstrated leadership successes in building and creating functions and infrastructure.
+ Experience with external CMO environments and as a part of a Quality team.
+ Strong ability to analyze complex issues to develop relevant and realistic plans, programs and recommendations.
+ Possess strong conflict management and negotiation skills.
+ Excellent verbal and written communication skills
+ Self-motivated, able to work independently and be reliable and responsive.
The base salary range for this role is $216,400 to $270,500. Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, short incentive plan participation, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays plus additional time off for a shut-down period during the last week of December, 80 hours of paid sick time upon hire and each year thereafter. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including candidate experience, skills, education and other factors permitted by law.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
**Confidential Data** : All information (written, verbal, electronic, etc.) that an employee encounters is considered confidential.
**Compliance** : Achieve and maintain Compliance with all applicable regulatory, legal and operational rules and procedures, by ensuring that all plans and activities for and on behalf of Sumitomo Pharma America (SMPA) and affiliates are carried out with the "best" industry practices and the highest ethical standards.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Mental/Physical Requirements** : Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires ability to use a personal computer for extended periods of time.
**Sumitomo Pharma America (SMPA)** **is an Equal Employment Opportunity (EEO) employer**
Qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
Sumitomo Pharma Co., Ltd. is a global pharmaceutical company based in Japan with key operations in the U.S. (Sumitomo Pharma America, Inc.), Canada (Sumitomo Pharma Canada, Inc.) and Europe (Sumitomo Pharma Switzerland GmbH) focused on addressing patient needs in oncology, urology, women's health, rare diseases, psychiatry & neurology, and cell & gene therapies. With several marketed products in the U.S., Canada, and Europe, a diverse pipeline of early- to late-stage assets, and in-house advanced technology capabilities, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website ( or follow us on LinkedIn ( .
At Sumitomo Pharma America, our work is guided by the Sumitomo Pharma mission, vision and values, which tie closely to our company's cultural pillars.
**Our** **Mission**
_To broadly contribute to society through value creation based on innovative research and development activities for the betterment of healthcare and fuller lives of people_ _worldwide_
**Our** **Vision**
_For Longer and Healthier Lives, we unlock the future with cutting edge technology and_ _ideas_

Your potential has a place here with TTEC's award-winning employment experience. As a Temporary Quality Assurance Specialist working remotely in the United States, you'll be a part of bringing humanity to business while supporting a SHORT TERM project, typically lasting 30-180 days. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the USA says it all!
**What You'll be Doing**
Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?
You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.
You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team.
**During a Typical Day, You'll**
+ Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
+ Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
+ Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.
+ Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.
+ Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.
+ Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.
+ Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.
+ Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate
**What You Bring to the Role**
+ High school diploma or equivalent
+ 6 months or more of customer service and call center experience
+ Understanding, interpreting, and manipulating data for reporting
+ Flexibility to work any schedule as needed
**What You Can Expect**
+ Supportive of your career and professional development
+ An inclusive culture and community minded organization where giving back is encouraged
+ A global team of curious lifelong learners guided by our company values
+ And yes. a great compensation package!
The anticipated range is $19-20 hourly. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote
**Title:** _Quality Assurance Specialist, Temporary_
**Location:** _TX-Austin_
**Requisition ID:** _045XY_

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**Responsibilities:**
+ Leads the team by evaluating calls and assess application usage based on a standard set of criteria, providing constructive feedback and recognition to ensure high performance and continuous improvement. Accurately score interactions to gauge employee's quality performance based on organizational and departmental policies and requirements.
+ Monitor and evaluate team performance ensuring adherence to company quality standards, and compliance with industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated.
+ Analyze and provide weekly & monthly trend analysis to leadership.
+ Provide support to leadership by participating in and hosting internal/external client calibration sessions.
+ Engage in and lead projects to promote quality enhancements and/or broaden services for the team.
+ Shows an understanding of the requirements and is capable of conducting gap assessments based on those requirements. Uphold quality standards that adhere to company, regulatory, and HIPAA policies and procedures.
+ Collaborates across various functions, interprets requirements, and educates and influences others regarding those requirements. Identifies training needs or potential disciplinary actions which will be reported to leadership.
+ Demonstrates ability to build strong customer relationships and deliver customer-centric solutions.
+ Optimize work processes by identifying effective and efficient methods to complete tasks, with an emphasis on continuous improvement.
+ Develops strategic alliances and cooperates with stakeholders to achieve mutual goals.
+ Demonstrates resourcefulness by adeptly securing and efficiently deploying resources.
+ Analyzes complex and high-quality, sometimes contradictory, information to solve problems effectively.
+ Holds oneself and others accountable for meeting commitments and objectives.
+ Exhibits situational adaptability by adjusting approach and demeanor in real time to meet the changing demands of various situations.
+ Creates and implements diverse communication strategies that clearly address the specific requirements of various target audiences.
+ Demonstrates knowledge of quality systems and methodologies.
+ Demonstrates an understanding of the relevant regulations, standards, and operating procedures.
+ Demonstrates ability to perform investigations / root cause analysis and develop corrective actions.
+ Demonstrates an understanding of the requirements and has the ability to perform gap assessments to those requirements.
+ Demonstrates an understanding of quality concepts such as: cost of quality, analytical metrics and / or statistics, trending, quality planning, validation, CAPA and problem solving.
+ Works cross-functionally and has the ability to interpret the requirements as well as educate and influence others on those requirements.
**Qualifications:**
+ Call monitoring/audit experience preferred.
+ Case audit experience preferred.
+ HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
+ Adverse Event reporting experience strongly preferred.
+ Strong customer service/quality background experience.
+ Excellent verbal and written communication skills
+ Strong prioritization and leadership skills.
+ High regard for superior quality of service.
+ Ability to prioritize and manage multiple responsibilities.
+ Experience handling tasks where attention to detail is critical to success.
+ 3+ years' experience in related field, preferred.
**What is expected of you and others at this level:**
+ Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments.
+ In-depth knowledge in technical or specialty area
+ Applies advanced skills to resolve complex problems independently.
+ May modify process to resolve situations.
+ Works independently within established procedures; may receive general guidance on new assignments.
+ May provide general guidance or technical assistance to less experienced team members.
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:00am- 5:00pm CST.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $17.90 per hour - $26.88 per hour
**_Bonus eligible:_** No
**_Benefits:_** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 05/25/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives.
**Job Responsibilities**
+ Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report.
+ Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan.
+ Maintains and provides all records and reports pertaining to QA documentation.
+ QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions.
+ Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards
+ Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing.
+ Analyzes survey results for improving communication process and providing feedback to the communication owners.
+ Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels.
+ Provides feedback to agents and managers based on observed strengths and improvement opportunities.
+ Analyzes readership, comprehension and application of communicated actions.
+ Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials.
+ Identifies trends in service and provides that data to the training team to enhance current training.
+ Documents customer/call communications processes and makes recommendations.
+ Implements operational process improvement initiatives on a regular basis, as well as through long-term projects.
+ Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs.
+ Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness.
+ Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement.
+ Coordinates with client to create content for agent communications.
+ Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed.
+ Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment.
+ Identifies agent communication needs and makes recommendations to Call Center management.
**Minimum Qualifications**
+ U.S. citizen and fluent English speaker
+ Possess strong written and verbal communication skills
+ Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation
+ Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project)
**Other Job Specific Skills**
+ Demonstrated ability to contribute to quality assurance program creation or execution.
+ Experience with call center call monitoring/recording software.
+ Exceptional customer service and problem-solving skills.
+ Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language.
+ Excellent analytical skills and strong decision-making abilities.
+ Proven ability to achieve and maintain departmental quality standards.
+ Strong Internet software and Windows operating systems and software skills.
+ Demonstrated ability to train and develop new and existing support agents.
+ Excellent interpersonal, facilitation, and relationship management skills.
+ Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines.
+ Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques.
+ Great coordination skills across multiple departments of the Customer system.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$25.00
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.