64 Quality Control jobs in Washington

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.

This is a Limited Service position . This position is temporary with an expected date of 12/31/2025.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Assist the Quality processors in resolving questions concerning audits and Quality processes

- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met

- Track daily completions and outstanding work balances and provide the data to Quality Supervisor

- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe

- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs

- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Preform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- College courses or degree from an accredited college or university preferred

- Minimum 3 years of related experience required

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

Additional Requirements Per Client:

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a Federal Background Check.

- Must not be delinquent or in default on any federal student loans.

Home Office Requirements:

- Private and Secure workspace from home

- Access to Wi-Fi, LAN (wired connection/ethernet) or both at home

- Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.)

- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.00

Maximum Salary

$

33.00

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

This is a Limited Service position . This position is temporary with an expected date of 12/31/2025.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Preform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

- College courses or degree from an accredited college or university preferred

- Minimum 3 years of related experience required

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Additional Requirements Per Client:

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a Federal Background Check.

- Must not be delinquent or in default on any federal student loans.

Home Office Requirements:

- Private and Secure workspace from home

- Access to Wi-Fi, LAN (wired connection/ethernet) or both at home

- Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.)

- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

20.00

Maximum Salary

$

30.00

**Job Description:**
Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit  .
**Job Summary:**
The Quality Control Specialist is responsible for reviewing electronic medical records and conducting quality control on each record to ensure we are within HIPAA (Heath Insurance Portability and Accountability) guidelines. This position requires a high attention to detail, while producing quality work at all times.
**Essential Job** **Functions:**
+ Review electronic records for HIPAA compliance, compliance with request and authorization limits.
+ Review documentation and determine if there is a legal right to release medical records based on HIPAA rules and regulations.
+ Meet established production, quality, and utilization goals.
+ Support other queues as needed to ensure consistent through put for all Central Operations teams.
+ Serve as a mentor to new, supporting, or struggling colleagues.
+ Contribute to a positive and productive work environment.
+ Communicate questions/issues to Team Lead or Manager.
+ Carry out responsibilities in accordance with policies and procedures, including HIPAA, state/federal regulations related to operations and labor regulations.
**Specific Skills/Attributes:**
+ High attention to detail.
+ Strong time management skills.
+ Ability to work in a fast-paced, production-oriented environment.
+ Ability to work well with others within a team environment.
+ High level of reliability and productivity.
+ Excellent communication skills.
**Qualifications:**
+ Minimum of 1 year previous experience in a medical record setting.
+ Must be computer literate; able to use Microsoft Outlook and other Windows-based programs.
+ Minimum typing speed of 40 words per minute.
+ Required to pass an industry related course and exam within six months of hire.
Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

**Job Description Summary**
Addressing the climate crisis is an urgent global priority. As a company whose technology is used to power ~25% of the world's electricity, we take our responsibility seriously. GE Vernova is a purpose-built company leading a new era of energy - electrifying the world while simultaneously working to help decarbonize it. We are accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
GE Vernova's Hydro Power business designs, develops, manufactures, and services advanced technologies that harness the power of water to deliver reliable and sustainable power. For more than a century, hydropower has played an essential role in the North American and global electricity systems. Today, hydropower is the world's largest source of renewable energy, and its pumped storage technology is the world's largest source of energy storage. But to reach net-zero globally by 2050, we need to double the amount of hydro currently installed. Whether it's through pumped storage, run-of-river, or by upgrading the existing installed base, hydropower will continue to be a cornerstone of North America's energy future.
Do you have the energy to change the world? If you are ready to make a difference and usher in the new era of energy, come join us. You will get the opportunity to evolve and grow, surrounded by some of the brightest minds in the industry, work on cutting-edge technologies, and be part of a global team of ~75,000 people across more than 100 countries.
Responsible for quality control on USACE contract. Shall establish and maintain an effective quality control system for the construction site. The quality control system shall consist of plans, procedures, and organization necessary to produce an end product that complies with the contract requirements. Responsibility for the overall management of Contractor Quality Control with full authority to stop work until corrections are made.
This will be an on-site Project Position with relocation Provided.
**Job Description**
Essential Responsibilities:
+ The Contractor Quality Control manager (CQC) shall be responsible for certifying that all submittals are in compliance with the contract requirements.
+ Produce and maintain the Job Site Quality Control Plan, in the preparatory phase and the execution of the works
+ Maintain current records of quality control operations, activities, and tests performed, including the work of subcontractors and suppliers.
+ Produce Daily construction quality control report.
+ Maintain deficiencies list.
**Requirements:**
+ Bachelor in Engineering (Mechanical preferred) or equivalent combination of experience and education.
+ Minimum of 5 years of related experience in Hydro Power or 10 years in Construction.
**Desired Characteristics:**
+ Fluent in English (Written and spoken).
+ Proficient in using MS Excel.
+ Be a problem solver
+ Have a high level of rigor.
+ The position is based in US Pacific Northwest area (Washington state) and requires daily presence on Site.
+ The position is for a long term project (multiple years)
+ Must be familiar with EHS (Environmental Health & Safety) rules on Construction sites
+ Completed or be able to complete course ''Construction Quality Management for Contractor'' provided by the US Army Corps of Engineers
+ Experience working on US Government project is an asset.
The salary range for this position is 87,000.00 - 116,000.00 /year. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for variable incentive compensation.GE offers benefits and programs to help you manage your personal and family needs, grow and develop you and your career, support your work / life integration, and help you stay connected through volunteerism, employee networks, and philanthropy.
Available health and welfare benefits include healthcare, prescription drug, dental, and vision coverage; savings account options (such as a Health Care Flexible Savings Account, Health Reimbursement Account, Limited Purpose Flexible Spending Account, and Dependent Care Flexible Spending Account); and an employee assistance program. Additional benefits include a defined contribution 401(k) plan, employee life insurance, optional dependent life insurance, employee accidental death or dismemberment insurance coverage, salary continuance program benefits for disability, optional long-term disability, pre-tax transportation/commuter program, paid holidays, paid time off, parental leave, a layoff plan for salaried employees, tuition reimbursement program, use of Cariloop, adoption assistance, optional identity theft prevention insurance, optional personal legal assistance, and optional personal excess liability insurance.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** Yes
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Summary: **Position is 3 months, with longer term opportunities if open to travel WA/CA**

The Construction Quality Control (CQC) Manager is responsible for implementing and managing the Quality Control Program for federal construction projects, ensuring compliance with contract specifications, applicable regulations, and the U.S. Army Corps of Engineers (USACE) or other federal agency standards. The CQC Manager acts as the primary point of contact with government quality assurance representatives and ensures that all construction activities are executed with the highest quality and safety standards.

Key Responsibilities:

• Develop, implement, and manage the Contractor Quality Control (CQC) Plan in accordance with project specifications and federal guidelines.
• Serve as the main liaison between the company and government inspectors, including representatives from USACE, NAVFAC, or other federal entities.
• Conduct daily quality control inspections and coordinate with field teams to verify that work complies with all contract documents, safety standards, and codes.
• Manage the Three Phases of Control: Preparatory, Initial, and Follow-Up Meetings and Inspections.
• Ensure all subcontractors and vendors meet quality control standards and understand contract specifications.
• Prepare and maintain documentation including daily QC reports, submittal logs, test records, deficiency tracking, and punch lists.
• Coordinate testing and inspections by third-party agencies as required.
• Lead and document weekly QC and safety meetings with subcontractors and project team members.
• Monitor subcontractor performance and enforce corrective actions when necessary.
• Support the project team in identifying and mitigating risks to quality and schedule.
• Ensure materials delivered to the site conform to approved submittals and specifications.

Qualifications:

• Education: Bachelors degree in Construction Management, Engineering, or related field preferred. Equivalent work experience may be considered.
• Experience: Minimum 5 years of experience in construction quality control on federal government projects.
• Certifications:
• USACE/NAVFAC Construction Quality Management (CQM-C) Certification Required
• OSHA 30-Hour Construction Safety Certification Preferred
• First Aid/CPR Certification Preferred
• Strong knowledge of federal construction standards, EM 385-1-1, and applicable codes and regulations.
• Excellent communication, documentation, and organizational skills.
• Proficiency in Microsoft Office Suite, Procore, or similar project management software.

Preferred Attributes:

• Ability to work independently and proactively manage quality processes.
• Strong leadership and conflict resolution skills.
• Detail-oriented with a focus on problem-solving and continuous improvement.
• Experience with LEED or sustainability requirements (optional depending on project).

The **Branch Quality Control Analyst** is responsible for performing independent, quality control reviews of retail branch locations to identify operational and compliance risk within the retail branch. This associate works closely with the Compliance and Oversight Program Manager and reports to the Director of Compliance & Oversight for Consumer Banking. This associate has to be located within the state of New Mexico.
**_How you'll spend your time:_**
+ Ensuring each review includes, at a minimum: an assessment of branch documentation, certification of cash on hand at the branch, observation of associate behavior and interviews with branch associates to assess the associate's understanding of applicable regulatory requirements.
+ Issuing a summary memorandum of each retail branch quality control review performed, including an overall risk rating articulating the level of risk observed in the branch review.
+ Maintaining an ongoing risk rating guide accurately depicting the amount of risk within each retail branch.
+ Assisting in operations related projects, as needed.
+ Cultivate working partnerships with the Consumer Operations teammates and the Consumer Delivery Team.
+ Collaborate with partners and support Consumer Banking to respond to requests from and timely resolve issues identified by regulatory bodies, internal audits or compliance engagements, or self-assessments.
+ Evaluate operational documentation for monthly operational reporting of branch performance.
+ Act as a supportive resource regarding Consumer Banking operations matters.
+ Support Director of Compliance & Oversight in the aggregation and communication of Compliance & Oversight activities including data aggregation, analysis, and reporting.
**_We're excited to talk with you if:_**
+ 5-7 years of branch / bank operations experience.
+ High school diploma or equivalent.
+ Must live within a major metropolitan area of the UMB footprint.
+ Have the ability to work independently with minimal supervision.
+ Have the ability to build relationships and inspire trust across the organization.
+ Have the ability to present and convey information in a way that is easily understandable to associates at varying levels within the organization.
+ Have the proficient writing ability and strong experience with Microsoft Suite software and related banking applications.
+ Ability to travel up to 75% of a scheduled work week.
**Compensation Range:**
$44,790.00 - $86,510.00
_The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information_
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
**Are you ready to be part of something more?**
You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.
_UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _to let us know the nature of your request._
_If you are a California resident, please visit our_ Privacy Notice for California Job Candidates ( _to understand how we collect and use your personal information when you apply for employment with UMB._
**_Who we are_**
We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.
Learn more about UMB's vision ( out the road to a career at UMB

Doyon Government Group is actively hiring a Quality Control Manager (QCM) to lead QA/QC efforts on design-build military and federal construction projects in the Pacific Northwest. This role ensures strict compliance with USACE and NAVFAC quality standards across critical projects based at JBLM, PSNS, or Bangor, Washington .

As QC Manager, you will be responsible for implementing and managing the Three-Phase Quality Control Process , reviewing submittals and drawings, conducting site inspections, and maintaining comprehensive quality documentation. You will collaborate closely with Project Managers, Superintendents, and field teams to maintain quality excellence throughout the project lifecycle.

Key Responsibilities

• Develop, manage, and execute the Project Quality Control Plan (QCP)
• Review submittals, RFIs, and construction documents for compliance with contract requirements
• Conduct regular site inspections and document QA/QC activities
• Lead the USACE/NAVFAC Three-Phase QC Process and ensure procedural adherence
• Collaborate with field leadership to resolve quality issues proactively
• Mentor and support QC inspectors and junior staff
• Prepare reports using RMS/QCS and Microsoft Office tools
• Ensure compliance with safety standards, federal regulations, and company policies

Qualifications

• Bachelors degree in Construction Management, Engineering, or equivalent experience
• Minimum 5 years experience in Quality Control on USACE, NAVFAC, or federal military construction projects
• CQM-C certification or willingness to obtain it
• Proficiency with RMS/QCS software and Microsoft Office
• OSHA 10/30 and First Aid/CPR certifications preferred
• Strong leadership, communication, and organizational skills
• Ability to work on-site at one of the listed Washington State military installations

Preferred Qualifications

• Experience working on federal vertical and horizontal construction projects in the Pacific Northwest
• Familiarity with federal quality standards and regulatory compliance
• Demonstrated ability to lead teams and coordinate with multiple stakeholders
• Commitment to safety and quality excellence

Why Work with Doyon Government Group?

• Work on important federal construction projects supporting national defense
• Join a culture that values integrity, teamwork, and professional development

We are an equal opportunity employer and comply with all non-discrimination obligations, including the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act.