174 Relationship Building jobs in Seattle
Vertical Lead, Account Management
98194 Seattle, Washington
Snap Inc.
Posted 26 days ago
Job Viewed
Job Description
Snap Inc ( is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat ( , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio ( , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles ( .
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We're looking for a Vertical Lead, Account Management to join Snap Inc! As a member of the Sales team, you will work in a fun, fast-paced, and fluid environment. Working from one of our offices, you will need to bring a creative mindset, detail-oriented focus, and strategic acumen in your approach to building and growing long term business partnerships across brands and their partners.
What you'll do:
+ Manage a team of Account Managers, coaching functional excellence as defined in roles and responsibilities, supporting new team members in onboarding and building their Snap expertise
+ Collaborate and partner with Account Management leadership and Sales leadership to ensure accounts and teams are resourced to maximize positive impact to the business
+ Identify and proliferate category and/or vertical trends; guiding KPI-driven measurement strategies, identifying performance trends, optimizing campaigns to achieve results, and providing strategies for upsell opportunities
+ Build a culture of sharing and disseminate best in class work across the team and broader organization
+ Partner with cross-functional teams (e.g. Sales Enablement, Product Marketing, Ad Support, Analytics, Marketing Science, Creative Strategy) to identify opportunities for training and defining/improving workstreams
+ Identify areas of skill development; partner as appropriate in training efforts
+ Advocate in service of category/vertical product interests; educate the team in the GTM process of new products/features
+ Serve as an effective point of contact for troubleshooting, resolution, and escalation of campaign-related and technical issues
Knowledge, Skills & Abilities:
+ Strong mentoring, coaching, and people management skills
+ Ability to work in a fast paced environment and adaptable to changes
+ Ability to lead multiple projects with strong attention to detail
+ Expert understanding of media management, campaign diagnostics and optimization within a biddable auction advertising environment
+ Demonstrated ability to identify and solve problems by analyzing large data sets
+ Strong analytical and strategic thinking, with the ability to identify key opportunities and transform them into action
+ Impressive relationship building skills and comfortable communicating with senior level executives
+ Ability to work effectively with cross-functional teams and all levels of management
+ Strong presentation and communication skills
Minimum Qualifications:
+ BS/BA degree in business, communications, marketing, or another related area of study or equivalent years of experience
+ 10+ years experience in digital media space
+ Deep familiarity (e.g. hands-on-keyboard experience or similar) with social/programmatic ad buying platforms
+ 3+ years full funnel campaign activation and measurement experience within Awareness, Consideration and Conversion tactics (with sufficient Pixel familiarity and expertise)
+ Understanding of advertising performance metrics and ecosystem
Preferred Qualifications:
+ 2+ years of experience managing a client services team
+ Strong Excel, PowerPoint and Keynote skills, as well as experience with analyzing datasets, and delivering actionable insights
+ Deep familiarity (e.g. hands-on-keyboard experience or similar) with Snapchat Ads Manager
+ A passion for Snapchat as a user and knowledge of our ad products
If you have a disability or special need that requires accommodation, please don't be shy and provide us some information ( .
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).
Our Benefits ( : Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!
Compensation
In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.
Zone A (CA, WA, NYC) ( :
The base salary range for this position is $157,000-$35,000 annually.
Zone B ( :
The base salary range for this position is 149,000- 223,000 annually.
Zone C ( :
The base salary range for this position is 133,000- 200,000 annually.
This position is eligible to participate in a sales incentive program.
This position is eligible for equity in the form of RSUs.
**A Decade of Snap ( **:** Learn about our origin story, values, mission, culture of innovation, and more.
**CitizenSnap ( **:** In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward.
**The DEI Innovation Summit ( **:** Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action.
**Snap News ( **:** Stay up to date on the latest and greatest product and innovation news at Snap
Applicant and Candidate Privacy Policy (
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We're looking for a Vertical Lead, Account Management to join Snap Inc! As a member of the Sales team, you will work in a fun, fast-paced, and fluid environment. Working from one of our offices, you will need to bring a creative mindset, detail-oriented focus, and strategic acumen in your approach to building and growing long term business partnerships across brands and their partners.
What you'll do:
+ Manage a team of Account Managers, coaching functional excellence as defined in roles and responsibilities, supporting new team members in onboarding and building their Snap expertise
+ Collaborate and partner with Account Management leadership and Sales leadership to ensure accounts and teams are resourced to maximize positive impact to the business
+ Identify and proliferate category and/or vertical trends; guiding KPI-driven measurement strategies, identifying performance trends, optimizing campaigns to achieve results, and providing strategies for upsell opportunities
+ Build a culture of sharing and disseminate best in class work across the team and broader organization
+ Partner with cross-functional teams (e.g. Sales Enablement, Product Marketing, Ad Support, Analytics, Marketing Science, Creative Strategy) to identify opportunities for training and defining/improving workstreams
+ Identify areas of skill development; partner as appropriate in training efforts
+ Advocate in service of category/vertical product interests; educate the team in the GTM process of new products/features
+ Serve as an effective point of contact for troubleshooting, resolution, and escalation of campaign-related and technical issues
Knowledge, Skills & Abilities:
+ Strong mentoring, coaching, and people management skills
+ Ability to work in a fast paced environment and adaptable to changes
+ Ability to lead multiple projects with strong attention to detail
+ Expert understanding of media management, campaign diagnostics and optimization within a biddable auction advertising environment
+ Demonstrated ability to identify and solve problems by analyzing large data sets
+ Strong analytical and strategic thinking, with the ability to identify key opportunities and transform them into action
+ Impressive relationship building skills and comfortable communicating with senior level executives
+ Ability to work effectively with cross-functional teams and all levels of management
+ Strong presentation and communication skills
Minimum Qualifications:
+ BS/BA degree in business, communications, marketing, or another related area of study or equivalent years of experience
+ 10+ years experience in digital media space
+ Deep familiarity (e.g. hands-on-keyboard experience or similar) with social/programmatic ad buying platforms
+ 3+ years full funnel campaign activation and measurement experience within Awareness, Consideration and Conversion tactics (with sufficient Pixel familiarity and expertise)
+ Understanding of advertising performance metrics and ecosystem
Preferred Qualifications:
+ 2+ years of experience managing a client services team
+ Strong Excel, PowerPoint and Keynote skills, as well as experience with analyzing datasets, and delivering actionable insights
+ Deep familiarity (e.g. hands-on-keyboard experience or similar) with Snapchat Ads Manager
+ A passion for Snapchat as a user and knowledge of our ad products
If you have a disability or special need that requires accommodation, please don't be shy and provide us some information ( .
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).
Our Benefits ( : Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!
Compensation
In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.
Zone A (CA, WA, NYC) ( :
The base salary range for this position is $157,000-$35,000 annually.
Zone B ( :
The base salary range for this position is 149,000- 223,000 annually.
Zone C ( :
The base salary range for this position is 133,000- 200,000 annually.
This position is eligible to participate in a sales incentive program.
This position is eligible for equity in the form of RSUs.
**A Decade of Snap ( **:** Learn about our origin story, values, mission, culture of innovation, and more.
**CitizenSnap ( **:** In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward.
**The DEI Innovation Summit ( **:** Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action.
**Snap News ( **:** Stay up to date on the latest and greatest product and innovation news at Snap
Applicant and Candidate Privacy Policy (
View Now
0
Manager of Account Management - PNW
98194 Seattle, Washington
Uber
Posted 24 days ago
Job Viewed
Job Description
**About the Role**
The Uber Eats Pacific Northwest team (PNW) is looking for a Manager of our Account Management team in Seattle, where we have one of the biggest opportunities on selection & growth.
In this role, you will manage a team of Account Managers who are responsible for growing merchants in their market, you will be responsible for making commercial decisions to help us achieve our goal of winning selection, street by street and geo by geo. The role provides the opportunity to have a meaningful impact on the organization.
As the Manager of Account Management, you'll own the success of your geographical area, from achieving results to optimizing the selection mix. You'll collaborate with Sales teams to cultivate a strong selection funnel. As a senior team member, you'll leverage your coaching expertise to coach team members at multiple levels and will lead critical projects.
**What You'll Do**
+ Team Leadership and Development - You'll lead a team of skilled individual contributors focused on retaining and growing our restaurant partners. Your approach will be people-first, actively supporting your team's development and growth opportunities.
+ Drive Selection Growth - You'll be instrumental in boosting merchant revenue and value on Uber Eats by deepening our partnerships. This involves effectively leveraging Uber Eats tools like marketing and product adoption, alongside pioneering new and innovative initiatives. You will guide, coach and follow up with your team in the following areas:
+ Book of Business (BoB) Management
+ Upselling marketing portfolio
+ Increase Membership Penetration.
+ Client Facing Time & Deliverables (Business Reviews)
+ Stakeholder Management - You'll expertly manage stakeholder relationships, working cross-functionally with our Sales, Product, Operations & Analytics teams to enhance the restaurant partner experience and achieve revenue targets.
+ Strategic Local Impact - Collaborate with the Leadership Team team across the Eats West organization to develop and execute the overarching strategy for retaining and growing our SMB restaurant partner base.
Basic Qualifications
+ Minimum 5+ years of experience in an account management or sales role
+ Minimum 2+ years people management/team lead experience
+ Previous work experience in a client facing role or leading teams with client facing roles.
+ Previous stakeholder management experience (interaction with +2 other areas)
Preferred Qualifications
+ Extensive track record managing, coaching and developing Account Managers and buidling high-performing teams.
+ Experience being a leader among peers, influencing cross-functional partners and setting an example for others
+ Proficiency in using data analysis to inform strategic decision-making and generate practical recommendations
+ Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
+ An entrepreneurial mindset, passion for building things, working towards a shared goal, and ownership of outcomes
+ Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid-growth environment
+ Excellent at building and auditing account management processes along with analyzing and articulating problems and opportunities
+ Exceptional interpersonal and communication skills, with a demonstrated ability to build strong relationships and foster collaboration.
+ Bachelors degree
For Seattle, WA-based roles: The base salary range for this role is USD$130,000 per year - USD$144,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award, sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-
The Uber Eats Pacific Northwest team (PNW) is looking for a Manager of our Account Management team in Seattle, where we have one of the biggest opportunities on selection & growth.
In this role, you will manage a team of Account Managers who are responsible for growing merchants in their market, you will be responsible for making commercial decisions to help us achieve our goal of winning selection, street by street and geo by geo. The role provides the opportunity to have a meaningful impact on the organization.
As the Manager of Account Management, you'll own the success of your geographical area, from achieving results to optimizing the selection mix. You'll collaborate with Sales teams to cultivate a strong selection funnel. As a senior team member, you'll leverage your coaching expertise to coach team members at multiple levels and will lead critical projects.
**What You'll Do**
+ Team Leadership and Development - You'll lead a team of skilled individual contributors focused on retaining and growing our restaurant partners. Your approach will be people-first, actively supporting your team's development and growth opportunities.
+ Drive Selection Growth - You'll be instrumental in boosting merchant revenue and value on Uber Eats by deepening our partnerships. This involves effectively leveraging Uber Eats tools like marketing and product adoption, alongside pioneering new and innovative initiatives. You will guide, coach and follow up with your team in the following areas:
+ Book of Business (BoB) Management
+ Upselling marketing portfolio
+ Increase Membership Penetration.
+ Client Facing Time & Deliverables (Business Reviews)
+ Stakeholder Management - You'll expertly manage stakeholder relationships, working cross-functionally with our Sales, Product, Operations & Analytics teams to enhance the restaurant partner experience and achieve revenue targets.
+ Strategic Local Impact - Collaborate with the Leadership Team team across the Eats West organization to develop and execute the overarching strategy for retaining and growing our SMB restaurant partner base.
Basic Qualifications
+ Minimum 5+ years of experience in an account management or sales role
+ Minimum 2+ years people management/team lead experience
+ Previous work experience in a client facing role or leading teams with client facing roles.
+ Previous stakeholder management experience (interaction with +2 other areas)
Preferred Qualifications
+ Extensive track record managing, coaching and developing Account Managers and buidling high-performing teams.
+ Experience being a leader among peers, influencing cross-functional partners and setting an example for others
+ Proficiency in using data analysis to inform strategic decision-making and generate practical recommendations
+ Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
+ An entrepreneurial mindset, passion for building things, working towards a shared goal, and ownership of outcomes
+ Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid-growth environment
+ Excellent at building and auditing account management processes along with analyzing and articulating problems and opportunities
+ Exceptional interpersonal and communication skills, with a demonstrated ability to build strong relationships and foster collaboration.
+ Bachelors degree
For Seattle, WA-based roles: The base salary range for this role is USD$130,000 per year - USD$144,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award, sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-
View Now
1
Vice President, Account Management (Seattle)
98122 Seattle, Washington
Walker Sands
Posted 7 days ago
Job Viewed
Job Description
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We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. As an equal opportunity employer Walker Sands is committed to diversity, equity, and inclusion and welcomes everyone to our team.
In your application, please feel free to note which pronouns you use (For example she/her/hers, he/him/his, they/them/theirs, etc).
If you need reasonable accommodation at any point in the application or interview process, please let us know.
Walker Sands is seeking a seasoned Vice President, Account Management who will serve as a senior leader within the Client Services department and a key member of the agencys Senior Leadership Team.
This role will drive the success of our account management function, serving as a strategic advisor for some of the agencys largest and most complex client accounts, including integrated and point-solution programs that leverage SEO, paid media, creative, brand and strategy, marketing automation, PR and social media services. The Vice President, Account Management will serve as a senior strategist and relationship manager, and work with our services teams to define program goals and strategies, build and maintain client relationships, expand accounts, support sales pitches and deliver exceptional results.
The Vice President, Account Management should have B2B industry and channel expertise across our range of services. They will work with in-house channel experts to drive outcomes for B2B technology clients and become invaluable extensions to our clients marketing teams, providing senior oversight to ensure client satisfaction, revenue growth, and profitability. They may actively run 1-2 large accounts, and provide senior oversight for a portfolio ranging from 6-10 accounts.
As a senior member of the Client Services team, the VP, Account Management will manage and mentor a team of up to 15 employees, including 2-4 direct reports, cultivating their professional development while aligning departmental performance with agency-wide goals. This role will also contribute to agency leadership, fostering collaboration across teams, and advancing initiatives that enhance employee engagement, diversity and inclusion.
Responsibilities
Client Relationship Management
- Lead up to 2 large, multi-service accounts as the primary senior strategist and relationship manager
- Works with services teams to define program goals and strategy; monitors results and client business impact; builds client relationships; and manages account profitability, client health and renewals.
- Serve as senior oversight for a portfolio of large, integrated and/or high-value accounts, establishing trusted advisor relationships with senior client stakeholders (e.g., CEOs, CMOs) and senior point of contact for internal service teams.
- Act as a strategic advisor to clients, providing expert guidance on marketing trends, opportunities, and best practices.
- Provide strategic direction for client programs, ensuring alignment with client goals and agency capabilities.
- Navigate high-stakes client conversations, including budget discussions, quality concerns, and sensitive business challenges such as leadership transitions or budget cuts.
- Lead the development of integrated marketing plans and campaigns with a deep understanding of B2B industries (tech, SaaS, professional services).
- Produce and present client-facing reports that demonstrate the business value of our programs to clients.
- Identify opportunities for account growth, cross-selling, and upselling while maintaining strong client satisfaction.
- Collaborate with the head of Client Services to establish and achieve departmental goals, ensuring alignment with agency objectives.
- Provide department leadership including: managing utilization for those in the coaching tree, contributing to department process improvement and innovation, and shaping department training to elevate the skillsets of account management staff.
- Coach junior Client Services team members, including Associate Account Directors, Account Directors and Senior Account Directors, while overseeing a broader team of up to 15 team members.
- Inspire, mentor and motivate team members to produce great work and develop expertise.
- Lead and mentor cross-functional teams on key accounts, ensuring seamless collaboration and outstanding results.
- Lead and participate in sales pitches for new business, with strong presentation skills that build confidence in the program and team.
- Drive measurable revenue growth through proactive account expansion, upselling, and cross-selling initiatives.
- Oversee scoping, pricing strategies, and contract negotiations for complex client engagements.
- Monitor key department KPIs, including client profitability, revenue retention, and utilization metrics.
- Conduct regular account reviews and provide actionable feedback to drive client health, profitability, and team performance.
- Responsible for scoping, pricing and staffing.
- Drive increased profitability of accounts over time.
- Review and approve contracts, billing, statements of work (SOWs), and other client agreements, ensuring accuracy and profitability.
- Contribute to the overall strategic direction of the agency as a member of the SLT.
- Drive integration and collaboration across all teams to deliver outcome-driven integrated marketing solutions while balancing internal team advocacy.
Experience
- At least 12-15 years leading client accounts in a marketing, PR and/or creative agency.
- Demonstrated success in managing high-value, integrated marketing accounts with complex scopes.
- Deep understanding of B2B industries (e.g., tech, SaaS, professional services) and all aspects of the marketing landscape.
- Demonstrated ability to build trusted advisor relationships with executive and C-level client contacts.
- Exceptional leadership working with and/or managing cross-disciplinary teams in a matrix account team structure.
- Extensive experience in business development, including leading sales pitches, growing client accounts, and negotiating contracts.
- Strong financial acumen with experience managing client budgets, profitability, and utilization metrics.
- Ability to work under pressure and manage multiple priorities simultaneously.
- Proficiency in project management tools and software.
- Excellent listening, negotiation and presentation skills.
- Excellent verbal and written communication skills.
- We strive for salary range transparency in our hiring process. This is a major step towards not only complying with regulations where required, but also to make sure pay equity and DEI are top of mind during the hiring process. Base salary is only a part of the total rewards package - this role will also be eligible for a bonus based on company performance, as well as benefits. Below is the starting salary for this role: Starting Salary: $125,000 - $37,500 a year
- Placement on the salary scale will be determined by various factors, such as, but not limited to, relevant qualifications, certifications, experience, skills, seniority, geographic location, performance, education, business or organizational requirements and internal equity.
- Starting salaries are not inclusive of a full range of compensation for this role and are instead meant to reflect the expected beginning salary for a new hire. Merit-based increases can be earned after time in role.
- Total Rewards Package:
- ? Health Coverage: Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more.
- Retirement Savings: Employer-matched 401(k) and access to financial planning services.
- Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year.
- Hybrid Work: Mix of in-office and remote work, with tools to stay connected across teams.
- Milestone Sabbatical: Celebrate five years with a two-week sabbatical and a 2,000 gift.
- Family Support: Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more.
- Growth Opportunities: Clear career paths, mentorship programs, and learning events to help you grow professionally.
- Culture: Our agency values our supportive, collaborative culture where we work hard to achieve the best outcomes for clients. Read more on our website here!
- Seniority level Executive
- Employment type Full-time
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2
Vice President, Account Management (Seattle)
98122 Seattle, Washington
Walker Sands Communications
Posted 7 days ago
Job Viewed
Job Description
We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. As an equal opportunity employer Walker Sands is committed to diversity, equity, and inclusion and welcomes everyone to our team.
In your application, please feel free to note which pronouns you use (For example she/her/hers, he/him/his, they/them/theirs, etc).
If you need reasonable accommodation at any point in the application or interview process, please let us know.
Walker Sands is seeking a seasoned Vice President, Account Management who will serve as a senior leader within the Client Services department and a key member of the agencys Senior Leadership Team.
This role will drive the success of our account management function, serving as a strategic advisor for some of the agencys largest and most complex client accounts, including integrated and point-solution programs that leverage SEO, paid media, creative, brand and strategy, marketing automation, PR and social media services. The Vice President, Account Management will serve as a senior strategist and relationship manager, and work with our services teams to define program goals and strategies, build and maintain client relationships, expand accounts, support sales pitches and deliver exceptional results.
The Vice President, Account Management should have B2B industry and channel expertise across our range of services. They will work with in-house channel experts to drive outcomes for B2B technology clients and become invaluable extensions to our clients marketing teams, providing senior oversight to ensure client satisfaction, revenue growth, and profitability. They may actively run 1-2 large accounts, and provide senior oversight for a portfolio ranging from 6-10 accounts.
As a senior member of the Client Services team, the VP, Account Management will manage and mentor a team of up to 15 employees, including 2-4 direct reports, cultivating their professional development while aligning departmental performance with agency-wide goals. This role will also contribute to agency leadership, fostering collaboration across teams, and advancing initiatives that enhance employee engagement, diversity and inclusion.
Responsibilities
Client Relationship Management
- Lead up to 2 large, multi-service accounts as the primary senior strategist and relationship manager
- Works with services teams to define program goals and strategy; monitors results and client business impact; builds client relationships; and manages account profitability, client health and renewals.
- Serve as senior oversight for a portfolio of large, integrated and/or high-value accounts, establishing trusted advisor relationships with senior client stakeholders (e.g., CEOs, CMOs) and senior point of contact for internal service teams.
- Act as a strategic advisor to clients, providing expert guidance on marketing trends, opportunities, and best practices.
- Provide strategic direction for client programs, ensuring alignment with client goals and agency capabilities.
- Navigate high-stakes client conversations, including budget discussions, quality concerns, and sensitive business challenges such as leadership transitions or budget cuts.
- Lead the development of integrated marketing plans and campaigns with a deep understanding of B2B industries (tech, SaaS, professional services).
- Produce and present client-facing reports that demonstrate the business value of our programs to clients.
- Identify opportunities for account growth, cross-selling, and upselling while maintaining strong client satisfaction.
Department Leadership and Coaching
- Collaborate with the head of Client Services to establish and achieve departmental goals, ensuring alignment with agency objectives.
- Provide department leadership including: managing utilization for those in the coaching tree, contributing to department process improvement and innovation, and shaping department training to elevate the skillsets of account management staff.
- Coach junior Client Services team members, including Associate Account Directors, Account Directors and Senior Account Directors, while overseeing a broader team of up to 15 team members.
- Inspire, mentor and motivate team members to produce great work and develop expertise.
- Lead and mentor cross-functional teams on key accounts, ensuring seamless collaboration and outstanding results.
Business Growth
- Lead and participate in sales pitches for new business, with strong presentation skills that build confidence in the program and team.
- Drive measurable revenue growth through proactive account expansion, upselling, and cross-selling initiatives.
- Oversee scoping, pricing strategies, and contract negotiations for complex client engagements.
Operational Excellence
- Monitor key department KPIs, including client profitability, revenue retention, and utilization metrics.
- Conduct regular account reviews and provide actionable feedback to drive client health, profitability, and team performance.
- Responsible for scoping, pricing and staffing.
- Drive increased profitability of accounts over time.
- Review and approve contracts, billing, statements of work (SOWs), and other client agreements, ensuring accuracy and profitability.
- Contribute to the overall strategic direction of the agency as a member of the SLT.
- Drive integration and collaboration across all teams to deliver outcome-driven integrated marketing solutions while balancing internal team advocacy.
Actively support diversity, equity, and inclusion (DEI) initiatives and foster a positive, inclusive work culture.
Experience
- At least 12-15 years leading client accounts in a marketing, PR and/or creative agency.
- Demonstrated success in managing high-value, integrated marketing accounts with complex scopes.
- Deep understanding of B2B industries (e.g., tech, SaaS, professional services) and all aspects of the marketing landscape.
- Demonstrated ability to build trusted advisor relationships with executive and C-level client contacts.
- Exceptional leadership working with and/or managing cross-disciplinary teams in a matrix account team structure.
- Extensive experience in business development, including leading sales pitches, growing client accounts, and negotiating contracts.
- Strong financial acumen with experience managing client budgets, profitability, and utilization metrics.
- Ability to work under pressure and manage multiple priorities simultaneously.
- Proficiency in project management tools and software.
- Excellent listening, negotiation and presentation skills.
- Excellent verbal and written communication skills.
- We strive for salary range transparency in our hiring process. This is a major step towards not only complying with regulations where required, but also to make sure pay equity and DEI are top of mind during the hiring process. Base salary is only a part of the total rewards package this role will also be eligible for a bonus based on company performance, as well as benefits. Below is the starting salary for this role:
Starting Salary: $125,000 $37,500 a year - Placement on the salary scale will be determined by various factors, such as, but not limited to, relevant qualifications, certifications, experience, skills, seniority, geographic location, performance, education, business or organizational requirements and internal equity.
- Starting salaries are not inclusive of a full range of compensation for this role and are instead meant to reflect the expected beginning salary for a new hire. Merit-based increases can be earned after time in role.
- Total Rewards Package:
- ? Health Coverage: Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more.
- Retirement Savings: Employer-matched 401(k) and access to financial planning services.
- Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year.
- Hybrid Work: Mix of in-office and remote work, with tools to stay connected across teams.
- Milestone Sabbatical: Celebrate five years with a two-week sabbatical and a 2,000 gift.
- Family Support: Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more.
- Growth Opportunities: Clear career paths, mentorship programs, and learning events to help you grow professionally.
- Culture: Our agency values our supportive, collaborative culture where we work hard to achieve the best outcomes for clients. Read more on our website here !
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3
Manager, Customer Success Account Management (CSAM)
98073 Snoqualmie, Washington
Microsoft Corporation
Posted 3 days ago
Job Viewed
Job Description
At Small Medium Enterprises and Channel (SME&C), we are leading a fast-growing, Aritifical Intelligence (AI)-powered global sales team-one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, performance-focused, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business?
As a Manager, Customer Success Account Management (CSAM), you lead a performance-focused team of Customer Success Account Managers (CSAMs) in varying stages of career development delivering on customer cloud health and adoption, cloud service management, customer relationship management, and customer success leadership. This is an exciting role that will help fuel customer success through your leadership with customers, and the teams that you empower!
This role has direct people management responsibility for CSAM's, has overall accountability for their team's end-to-end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Manager is responsible for driving a repeatable and predictable business through customer engagement, strategic business and team management, and by leading a team through a coach, model, care framework to drive customer-focused outcomes aligned to their top priorities.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ CustomerEngagement: You willbuild strategic customer relationships that delivery value andproactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
+ Customer SuccessLeadership:You willdrive conversations with customers todemonstratealignment between customerobjectivesand the current Microsoft portfolio of work in the customer account.
+ Cross-TeamCollaboration:You will develop a team cultureby partnering effectively across Microsoft for a 'One Microsoft' experience,identifyingand sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities forgrowth and consumption?
+ Team Leadership: You will develop performance-focused teams with execution discipline, focused on providing clear expectations and continuous growth opportunities, creating the capability needed to drive impactful customer outcomes and achieve business results.
+ Business Management:You willrun healthy business management rhythmsand governance to ensure predictable business outcomes and willcoach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes andobjectivesdefined within agreed-upon customer success plans.
+ You willachievesuccess through empowerment and accountability by modeling, coaching, and caringas well as attractingandretaining talent.
+ Other
+ Embody our culture ( and values ( .
**Qualifications**
**Required/minimum qualifications**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience.
+ 3+ years of experience in people management.
**Additional or preferred qualifications**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience.
+ 5+ years relevant work experience within customer industry.
+ 3+ years people management experience.
+ 3+ years experience managing a consumption portfolio. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification.
Customer Success Account Mgmt M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $51,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 165,600 - 272,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
As a Manager, Customer Success Account Management (CSAM), you lead a performance-focused team of Customer Success Account Managers (CSAMs) in varying stages of career development delivering on customer cloud health and adoption, cloud service management, customer relationship management, and customer success leadership. This is an exciting role that will help fuel customer success through your leadership with customers, and the teams that you empower!
This role has direct people management responsibility for CSAM's, has overall accountability for their team's end-to-end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Manager is responsible for driving a repeatable and predictable business through customer engagement, strategic business and team management, and by leading a team through a coach, model, care framework to drive customer-focused outcomes aligned to their top priorities.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ CustomerEngagement: You willbuild strategic customer relationships that delivery value andproactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
+ Customer SuccessLeadership:You willdrive conversations with customers todemonstratealignment between customerobjectivesand the current Microsoft portfolio of work in the customer account.
+ Cross-TeamCollaboration:You will develop a team cultureby partnering effectively across Microsoft for a 'One Microsoft' experience,identifyingand sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities forgrowth and consumption?
+ Team Leadership: You will develop performance-focused teams with execution discipline, focused on providing clear expectations and continuous growth opportunities, creating the capability needed to drive impactful customer outcomes and achieve business results.
+ Business Management:You willrun healthy business management rhythmsand governance to ensure predictable business outcomes and willcoach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes andobjectivesdefined within agreed-upon customer success plans.
+ You willachievesuccess through empowerment and accountability by modeling, coaching, and caringas well as attractingandretaining talent.
+ Other
+ Embody our culture ( and values ( .
**Qualifications**
**Required/minimum qualifications**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience.
+ 3+ years of experience in people management.
**Additional or preferred qualifications**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience.
+ 5+ years relevant work experience within customer industry.
+ 3+ years people management experience.
+ 3+ years experience managing a consumption portfolio. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification.
Customer Success Account Mgmt M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $51,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 165,600 - 272,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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4
Global Brand Engagement Manager, Customer Trust External Relations
98194 Seattle, Washington
Amazon
Posted 12 days ago
Job Viewed
Job Description
Description
Amazon's Customer Trust External Relations organization is looking for a Global Brand Engagement program manager. In this role, you will be an integral part of the team leading Amazon's global brand protection efforts engaging with brand owners to ensure that customers can buy with confidence on Amazon. You will own relationships with intellectual property owners on issues such as product authenticity, product integrity, copyright and trademark, and other product quality issues. You will also have the opportunity to contribute to the development of policies, processes, and tools ensuring Amazon is a safe and trustworthy store. The ideal candidate possesses strong business judgment, analytical thinking, is comfortable managing multiple responsibilities within a fast-paced environment, and has demonstrated experience in developing and implementing brand protection strategies. Exceptional communication, solution-oriented and relationship-building are essential attributes to succeed in this role.
Key job responsibilities
In this position you will:
- Develop and maintain key relationships with external stakeholders including global brands and industry associations on product integrity issues.
- Work with global external stakeholders to develop strategies for tackling unique industry challenges.
- Develop policy recommendations to improve both reactive and proactive enforcement, maximize automation, and efficiency in resolving brand owner concerns, and identify and achieve measurable outcomes.
- Work closely across Amazon on processes and tools to identify threats to brands and to Amazon's customers and sellers.
- Partner with Legal and Investigations to quickly handle and resolve critical and time-sensitive escalations.
- Liaise with internal business teams to address vendor concerns.
- Participate in conferences and external meetings focused on product integrity issues. This will include frequent domestic and international travel (~10%).
- Develop and deliver educational and training materials for both internal and external consumption.
Basic Qualifications
- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Proven working knowledge of IP protection legal and regulatory landscape.
Preferred Qualifications
- Experience working cross functionally with tech and non-tech teams
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Recognized contributor within the IP and brand protection industry.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon's Customer Trust External Relations organization is looking for a Global Brand Engagement program manager. In this role, you will be an integral part of the team leading Amazon's global brand protection efforts engaging with brand owners to ensure that customers can buy with confidence on Amazon. You will own relationships with intellectual property owners on issues such as product authenticity, product integrity, copyright and trademark, and other product quality issues. You will also have the opportunity to contribute to the development of policies, processes, and tools ensuring Amazon is a safe and trustworthy store. The ideal candidate possesses strong business judgment, analytical thinking, is comfortable managing multiple responsibilities within a fast-paced environment, and has demonstrated experience in developing and implementing brand protection strategies. Exceptional communication, solution-oriented and relationship-building are essential attributes to succeed in this role.
Key job responsibilities
In this position you will:
- Develop and maintain key relationships with external stakeholders including global brands and industry associations on product integrity issues.
- Work with global external stakeholders to develop strategies for tackling unique industry challenges.
- Develop policy recommendations to improve both reactive and proactive enforcement, maximize automation, and efficiency in resolving brand owner concerns, and identify and achieve measurable outcomes.
- Work closely across Amazon on processes and tools to identify threats to brands and to Amazon's customers and sellers.
- Partner with Legal and Investigations to quickly handle and resolve critical and time-sensitive escalations.
- Liaise with internal business teams to address vendor concerns.
- Participate in conferences and external meetings focused on product integrity issues. This will include frequent domestic and international travel (~10%).
- Develop and deliver educational and training materials for both internal and external consumption.
Basic Qualifications
- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Proven working knowledge of IP protection legal and regulatory landscape.
Preferred Qualifications
- Experience working cross functionally with tech and non-tech teams
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Recognized contributor within the IP and brand protection industry.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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5
Senior Marketing Manager- Content, Customer Trust External Relations
98194 Seattle, Washington
Amazon
Posted 26 days ago
Job Viewed
Job Description
Description
Customer Trust External Relations (CTXR) ensures global thought-leaders, brands, policymakers, regulators, and media understand how Amazon delivers Earth's safest and most trustworthy shopping experience by (1) building, accelerating and strengthening third-party, influential relationships and partnerships all over the world to address customer trust issues, (2) delivering evidence and telling stories that persuasively demonstrate the reality of the customer-obsessed tools our teams build to protect our customers, brands, and selling partners, (3) serving as a "voice of the customer" for product and tech teams, and (4) partnering with key leading brands to not only solve material pain points, but jointly discuss hot topics and share information on industry trends.
As a Senior Marketing Manager, you will play a critical role in driving awareness around these efforts as you support a broad range of programs through the creation of content for Amazon's Trustworthy Shopping site, including: trustworthy shopping, trustworthy reviews, scam prevention, and anti-counterfeiting. You will work with CTXR program leaders, public relations, public policy, executives, and other teams to develop and launch content that ensures external perception is aligned with reality. You will optimize content for SEO and dive deep into data to understand performance, identifying areas for improvement and executing on plans to address them. You will work with teams across Amazon, including science, product, retail, and others to determine what other opportunities there are to tell the story of how Amazon creates a trustworthy shopping experience. This role is analytical and creative in equal measure, with opportunity for impact across the organization.
Key job responsibilities
- Create, own, and deliver the creation of content that increases awareness and improves perception of CTXR programs among target audiences.
- Lead, and guide others as needed, through the end-to-end development of content, including design, copy, positioning, launch, measurement, SEO optimization, and more.
- Define and develop value propositions and messaging frameworks for CTXR's areas of focus.
- Lead the creation of internal processes, including writing and reviewing business documents and project proposals.
- Identify and build contacts of internal and external subject matter experts to help with content strategy and execution.
Basic Qualifications
- 5+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience building, executing and scaling cross-functional marketing programs
- Experience communicating results to senior leadership
- Experience optimizing content for SEO
- Strong writing and content marketing background
Preferred Qualifications
- Experience in a business-to-business (B2B) environment, high-tech products/services
- Strong bias for action and the ability to balance multiple priorities and meet strict deadlines.
- Experience working cross-functionally across Sales, Product Management, Marketing, PR, and Research teams.
- Quick decision-making abilities demonstrating bias for action under tight timing and pressure.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Customer Trust External Relations (CTXR) ensures global thought-leaders, brands, policymakers, regulators, and media understand how Amazon delivers Earth's safest and most trustworthy shopping experience by (1) building, accelerating and strengthening third-party, influential relationships and partnerships all over the world to address customer trust issues, (2) delivering evidence and telling stories that persuasively demonstrate the reality of the customer-obsessed tools our teams build to protect our customers, brands, and selling partners, (3) serving as a "voice of the customer" for product and tech teams, and (4) partnering with key leading brands to not only solve material pain points, but jointly discuss hot topics and share information on industry trends.
As a Senior Marketing Manager, you will play a critical role in driving awareness around these efforts as you support a broad range of programs through the creation of content for Amazon's Trustworthy Shopping site, including: trustworthy shopping, trustworthy reviews, scam prevention, and anti-counterfeiting. You will work with CTXR program leaders, public relations, public policy, executives, and other teams to develop and launch content that ensures external perception is aligned with reality. You will optimize content for SEO and dive deep into data to understand performance, identifying areas for improvement and executing on plans to address them. You will work with teams across Amazon, including science, product, retail, and others to determine what other opportunities there are to tell the story of how Amazon creates a trustworthy shopping experience. This role is analytical and creative in equal measure, with opportunity for impact across the organization.
Key job responsibilities
- Create, own, and deliver the creation of content that increases awareness and improves perception of CTXR programs among target audiences.
- Lead, and guide others as needed, through the end-to-end development of content, including design, copy, positioning, launch, measurement, SEO optimization, and more.
- Define and develop value propositions and messaging frameworks for CTXR's areas of focus.
- Lead the creation of internal processes, including writing and reviewing business documents and project proposals.
- Identify and build contacts of internal and external subject matter experts to help with content strategy and execution.
Basic Qualifications
- 5+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience building, executing and scaling cross-functional marketing programs
- Experience communicating results to senior leadership
- Experience optimizing content for SEO
- Strong writing and content marketing background
Preferred Qualifications
- Experience in a business-to-business (B2B) environment, high-tech products/services
- Strong bias for action and the ability to balance multiple priorities and meet strict deadlines.
- Experience working cross-functionally across Sales, Product Management, Marketing, PR, and Research teams.
- Quick decision-making abilities demonstrating bias for action under tight timing and pressure.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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