Customer Relations Representative - State Farm Agent Team Member

98052 Redmond, Washington Mattflinn

Posted 1 day ago

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Job Description

Benefits:
  • Simple IRA
  • Life insurance
  • Hiring bonus
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Matt Flinn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.

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Customer Relations Representative - State Farm Agent Team Member

98329 Gig Harbor, Washington Kentcashman

Posted 4 days ago

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Job Description

Benefits:
  • Bonus based on performance
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
ROLE DESCRIPTION: We are looking for someone with a positive mindset to join our experienced successful team. This role will be supporting the current agency team and our customer base. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven candidates with a positive team attitude.

RESPONSIBILITIES:
  • Support Existing team & agent with daily responsibilities
  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.

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Visitor Relations/Customer Service

98275 Mukilteo, Washington Dexian

Posted today

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Job Description

Job Summary:

Dexian is seeking a Visitor Relations/Customer Service for an opportunity with a client located in Mukilteo, WA.





Responsibilities:

  • Proficient with ticket sales and point-of-sale systems for transactions
  • Provides visitor orientation, including locker assistance and directions to amenities and other services and local attractions
  • Greets large groups, verifies IDs, and ensures smooth group visits
  • Follows financial procedures for ticketing and sales transactions
  • Answers incoming calls; operates telephone and intercom equipment proficiently
  • Learns and shares exhibit and gallery content, facilitating interactive experiences with visitors and groups
  • Assists with resolving tour schedule conflicts and handling guest questions and concerns
  • May support Public Tour activities as needed
  • Proactively engages customers to positively reflect the company brand, services and products while creating memorable interactions for diverse audiences
  • Learns and executes all safety procedures. Proactively identifies and reports safety concerns
  • Collaborate with colleagues for work and break rotations; complete daily assignments as requested
  • Available to work a flexible schedule (early, late and mid shifts), including weekends, holidays, and special events
  • Completes required training as scheduled and participates in team meetings
  • Other duties as assigned by leadership team members



Requirements:

  • Education/experience typically acquired through basic education (e.g. high school diploma/GED)
  • Six months experience working in customer services related position
  • Six months experience with technology related to events, exhibits, or POS
  • Proficient with Microsoft Office tools
  • Stands for extended periods (6+ hours), working across various locations such as ticket desk, gallery and other locations as assigned
  • Must maintain punctuality and consistent attendance, ensuring reliable support for visitors
  • Operates event, exhibit, or POS technology with proficiency, using it to enhance the visitor experience
  • Has experience with memorization of scripted material, and teaching or facilitation of learning concepts
  • Prefer experience with technology related to events, exhibits or POS
  • Prior experience with Future of Flight is a plus
  • W2 Only
  • Weekends and holidays. This role will focus on Future of Flight operations such as ticket sales and general guest services
Desired Skills and Experience

Visitor relations/Customer service
On site: Mukilteo, WA
Weekends and holidays - ticket sales and guest services
Six months' experience working in customer services
W2 only

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.


Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.


Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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Business Intelligence Engineer, Customer Trust External Relations

98194 Seattle, Washington Amazon

Posted 9 days ago

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Job Description

Description
Customer Trust External Relations (CTXR) ensures global thought-leaders, brands, policymakers, regulators, and media understand how Amazon delivers Earth's safest and most trustworthy shopping experience by (1) building, accelerating and strengthening third-party, influential relationships and partnerships all over the world to address customer trust issues, (2) delivering evidence and telling stories that persuasively demonstrate the reality of the customer-obsessed tools our teams build to protect our customers, brands, and selling partners,(3) serving as a "voice of the customer" for product and tech teams, and (4) partnering with key leading brands to not only solve material pain points, but jointly discuss hot topics and share information on industry trends.
What are we looking for?
- You have a track record of end-to-end ownership and successfully delivering results in fast-paced and dynamic business environment.
- You live and breathe data. You are passionate about finding root causes, trends, and patterns and how they impact business. You use data to support your ideas and drive actionable outcomes, and draw inferences and conclusions based on data.
- You should be able to work on complex initiatives, deal with ambiguity and work with senior leaders
- You have extensive experience working with extremely large data sets and are comfortable with various tools and technologies to consume, extract and transform data.
- You have business communication skills to be able to work with product owners to understand key business questions, and are able to build solutions (analysis/ reports / dashboards) that enable product owners to answer those questions quickly and accurately.
- You are comfortable juggling competing priorities and handling ambiguity. You thrive in an agile and fast-paced environment on highly visible projects and initiatives.
Key job responsibilities
- Be highly data driven, resourceful, customer-obsessed and team oriented
- You will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide.
- You will help translate analytic insights into concrete, actionable recommendations for business or product improvement.
- You will develop dashboards that provide insights into the health and state of the business, create analytics solutions to drive deep dives, and determine ways to measure impact.
- You will provide insights and analytical solutions to help drive operational efficiencies, uncover the hidden risks and trends, reduce investigation errors, improve customer experience and predict & recommend the optimizations for future state.
- You will interact with internal program, product, engineering, data & science owners to gather requirements, structure scalable and perform data solutions, and gain a deep understanding of key datasets.
- You will own the design, creation, and management of extremely large datasets.
- You will be responsible to tune query performance against large and complex data sets.
- You will design, implement and drive adoption of new analytic technologies and solutions and promote industry standard best practices.
- Be able to clearly communicate strategic findings and recommendations
- Translate complex, technical concepts into business terms and vice versa
Basic Qualifications
- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience with data modeling, warehousing and building ETL pipelines
- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling
- Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift
- Experience with theory and practice of design of experiments and statistical analysis of results
Preferred Qualifications
- Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $89,600/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Senior Director, Account Management (Consumer & Services) - Remote

98194 Seattle, Washington EPAM Systems

Posted 9 days ago

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Job Description

EPAM is seeking a seasoned **Senior Account Director** to drive strategic growth in our Consumer & Services practice. This leader will combine deep industry expertise with a strong consulting and technology background to shape transformational engagements with some of the world's most recognized CPG and retail brands. In this role, you will own executive-level relationships, expand accounts through innovation and thought leadership, and partner with global delivery teams to deliver measurable impact for clients.
Req.#
**Responsibilities**
+ Serve as the strategic Account Director for a portfolio of key Consumer & Services accounts, owning senior relationships, revenue, and growth outcomes
+ Co-develop and execute account strategies in alignment with EPAM leadership to drive delivery excellence, client satisfaction, and multi-year growth
+ Act as a trusted advisor at the intersection of business, customer, and technology, bringing forward solutions that enable large-scale transformation
+ Spot, shape, and sell complex, multi-disciplinary deals across the EPAM portfolio-ranging from strategy and design through engineering, AI, data, cloud, and digital platforms
+ Partner with solution architects and delivery leaders to design and scope engagements, set operating models, and ensure smooth transition from sales to delivery
+ Track industry and technology trends to proactively identify new opportunities for value creation in the CPG and retail space
+ Oversee the financial, contractual, and performance aspects of your accounts, ensuring profitable, sustainable growth
+ Lead or support pursuits, RFP responses, proposals, and executive presentations-positioning EPAM as a partner of choice for enterprise transformation
+ Build and mentor account teams, fostering cross-functional collaboration to maximize client impact and EPAM's brand presence in the industry
**Requirements**
+ 15+ years in client-facing leadership roles with accountability for revenue growth, ideally in a top consulting, services, or technology firm
+ 10+ years in the Consumer/CPG industry, with a strong record of selling and delivering large-scale, transformative engagements
+ Proven track record of executive-level relationship building, solution selling, and multi-million-dollar deal closure
+ Strong business acumen and understanding of how technology drives consumer growth, marketing effectiveness, supply chain resiliency, and new business models
+ Exceptional communicator with polished executive presence and ability to influence at the C-suite level
+ Demonstrated leadership of cross-functional and global teams; able to inspire and align diverse stakeholders
+ Adept at problem solving, creative solutioning, and bringing clarity to complex situations
+ Comfortable operating in a fast-paced, high-growth environment with high expectations for impact and results
+ Willingness to travel up to 25%
**We offer**
+ Medical, Dental and Vision Insurance (Subsidized)
+ Health Savings Account
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability (Company Provided)
+ Life and AD&D Insurance (Company Provided)
+ Employee Assistance Program
+ Unlimited access to LinkedIn learning solutions
+ Matched 401(k) Retirement Savings Plan
+ Paid Time Off - the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)
+ Paid Holidays - nine (9) total per year
+ Legal Plan and Identity Theft Protection
+ Accident Insurance
+ Employee Discounts
+ Pet Insurance
+ Employee Stock Purchase Program
+ If otherwise eligible, participation in the discretionary annual bonus program
+ If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.Engineer the Future with a Career at EPAM ( Remote Position Cannot be Performed in New York City.**
This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $180,000 - $283,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.
Applications will be accepted on a rolling basis.
In accordance with the LA County Fair Chance Ordinance, you may find a copy of the Notice containing a summary of the Ordinance's key provisions here: Concept FCO Posting 8 27 24 (lacounty.gov)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.
At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.
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Senior Marketing Manager- Content, Customer Trust External Relations

98194 Seattle, Washington Amazon

Posted 11 days ago

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Description
Customer Trust External Relations (CTXR) ensures global thought-leaders, brands, policymakers, regulators, and media understand how Amazon delivers Earth's safest and most trustworthy shopping experience by (1) building, accelerating and strengthening third-party, influential relationships and partnerships all over the world to address customer trust issues, (2) delivering evidence and telling stories that persuasively demonstrate the reality of the customer-obsessed tools our teams build to protect our customers, brands, and selling partners, (3) serving as a "voice of the customer" for product and tech teams, and (4) partnering with key leading brands to not only solve material pain points, but jointly discuss hot topics and share information on industry trends.
As a Senior Marketing Manager, you will play a critical role in driving awareness around these efforts as you support a broad range of programs through the creation of content for Amazon's Trustworthy Shopping site, including: trustworthy shopping, trustworthy reviews, scam prevention, and anti-counterfeiting. You will work with CTXR program leaders, public relations, public policy, executives, and other teams to develop and launch content that ensures external perception is aligned with reality. You will optimize content for SEO and dive deep into data to understand performance, identifying areas for improvement and executing on plans to address them. You will work with teams across Amazon, including science, product, retail, and others to determine what other opportunities there are to tell the story of how Amazon creates a trustworthy shopping experience. This role is analytical and creative in equal measure, with opportunity for impact across the organization.
Key job responsibilities
- Create, own, and deliver the creation of content that increases awareness and improves perception of CTXR programs among target audiences.
- Lead, and guide others as needed, through the end-to-end development of content, including design, copy, positioning, launch, measurement, SEO optimization, and more.
- Define and develop value propositions and messaging frameworks for CTXR's areas of focus.
- Lead the creation of internal processes, including writing and reviewing business documents and project proposals.
- Identify and build contacts of internal and external subject matter experts to help with content strategy and execution.
Basic Qualifications
- 5+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience building, executing and scaling cross-functional marketing programs
- Experience communicating results to senior leadership
- Experience optimizing content for SEO
- Strong writing and content marketing background
Preferred Qualifications
- Experience in a business-to-business (B2B) environment, high-tech products/services
- Strong bias for action and the ability to balance multiple priorities and meet strict deadlines.
- Experience working cross-functionally across Sales, Product Management, Marketing, PR, and Research teams.
- Quick decision-making abilities demonstrating bias for action under tight timing and pressure.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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