Electrical Generator Repair Technician

39901 Chamblee, Georgia GE Vernova

Posted 2 days ago

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**Job Description Summary**
GE Vernova (NYSE: GEV) Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it.
If we want our energy future to be different.we must be different.
Our mission is embedded in our name. We retain our treasured legacy, "GE," in our name as an enduring and hard-earned badge of quality and ingenuity. "Ver" / "verde" signal Earth's verdant and lush ecosystems. "Nova," from the Latin "novus," nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
Together, we have The Energy to Change the World. Learn more at a member of the Generator department, you will be an active contributor to the success of returning quality product back to our customers. This role will require you to assist with the disassembly and assembly process of generator fields.
This is position is only available at our Chamblee GA service center. The position will start on our 1st shift work schedule of 6:00AM - 2:30PM ET for training. The position will then move to our 2nd shift work schedule of 4:30PM - 1:00AM ET once training is completed.
**Job Description**
**Your Role:**
+ Assist with removal of copper coils and disassembly of generator fields
+ Size and deburr copper coils
+ Assist with rigging and moving a generator field
+ Assist with removing and installing shrunk on components
+ Assist the winding process and can work a corner of the generator with little to no supervision
+ Basic knowledge and understanding of the different insulation systems
+ Understands the different electrical tests and what each test is for
+ Understands different parts for a generator and can assist with inventory
+ Understands how to braze copper and willing to go to a brazing school
+ Basic knowledge and understanding with reading a blueprint
+ Assist with sizing and installation of permanent blocking following the print
+ Assist with winding slinky and c-coils designs
+ Assist with pressings coils and baking a field. Can record temperatures through the baking process
**Basic Qualifications**
+ High school diploma or GED
+ 2+ years' experience using tooling and utility grade generator repair and maintenance, or relevant experience with electrical/mechanical systems within an industrial manufacturing setting
**Desired Qualifications:**
+ Experience with using low voltage testing equipment.
+ Experience in insulating copper coils
+ Brazing copper joints
+ Commitment to safety
+ Demonstrated ability to work with others in a manufacturing setting
The hourly pay rate for this position is $26.43/hr.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
**Additional Information**
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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Ice Machine Repair Technician (Independent Contractor)

30360 Winters Chapel, Georgia RSM Atlanta LLC

Posted 9 days ago

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Role Overview: We are seeking a specialized Ice Machine Repair Technician to handle service, maintenance, and emergency repair of commercial ice machines in restaurant environments. This contract-based role is perfect for self-sufficient professionals with experience in refrigeration and specific brands like Hoshizaki, Manitowoc, and Scotsman.Responsibilities: Diagnose, repair, and maintain various commercial ice machines.Perform descaling, sanitizing, and filter replacements according to health standards.Replace mechanical and refrigeration components such as compressors, evaporators, pumps, and valves.Troubleshoot electrical and refrigeration-related failures.Advise clients on proper usage and preventative maintenance procedures.Document services performed and update customer maintenance logs.RequirementsMinimum 2 years of hands-on experience working on commercial ice machines.Familiarity with common issues across leading brands (e.g., Hoshizaki, Manitowoc, Scotsman).EPA refrigeration certification is a plus but not required.Must be an independent contractor with valid general liability insurance and or license.Must own a reliable work truck or van and carry all necessary diagnostic and repair tools.Ability to work independently and handle service calls with minimal supervision.Clear communication and time management skills.Willing to provide contractor details to the client for coordinationPreferred Qualifications: OSHA certificationExperience with tenant improvement projects
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Technical Support

30383 Atlanta, Georgia Greenwood Star LLC

Posted 9 days ago

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Job Description

Position requires occasional commute to Atlanta office and occasional travel to asset locations.
This is an entry-level position requiring between 0 and 3 years of experience.
Greenwood Star is seeking an Yardi Support Administrator for its Atlanta office. The ideal candidate
should have a university degree, preferably in Information Systems Management, and have a good
understanding of AI applications. In addition, the candidate should have a strong interest in real estate
and property management, and possess the ability to independently research and solve problems. We
offer competitive pay and benefits as well as opportunity for career advancement.
Summary: Deliver Yardi and general technical support, improve workflow automation, create training
and support documentation, answer helpdesk tickets, troubleshoot software and hardware issues, and
facilitate communicate with external vendors and technical contacts.

Responsibilities:
# Perform activities related to all aspects of Yardi and its connected systems' needs.
# Improve workflow automation, custom report creation, payment processing, maintenance, and
other commonly used modules.
# Answer helpdesk tickets and perform ledger corrections and other data corrections.
# Coordinate with IT, Operations, Finance, and other internal departments regarding the
continued development and improvement of Yardi processes.
# Create user training and support documentation.
# Provide webinar assistance/training to staff.
# Identify and improve inefficiencies throughout the Company's technical systems.
# Assist with overall software maintenance, migration, implementation, and upgrades.
# Routinely audit data to ensure accurate workflows.
# Upkeep the corporate/asset websites, and other marketing pipelines
# Maintain and troubleshoot hardware equipment

Qualifications:
# (Preferred) Hands-on experience with Yardi applications
# (Preferred) 1+ years' technical support experience
# Previous experience in multifamily
# Strong Excel skills
# Demonstrated ability to read, write, and communicate effectively

Benefits:
# Competitive pay

# Medical, Vision, and Dental insurance
# 401K
# PTO
# Company-sponsored incentives
Job Type: Full-time
Salary: Negotiable based on experience

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Technical Support Leader

30383 Atlanta, Georgia Koch Industries

Posted 3 days ago

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Your Job

Georgia-Pacific's IT Digital Manufacturing Team is seeking a Technical Support Leader. This role is responsible for establishing support capabilities for the digital manufacturing tech landscape. This role is based in the Atlanta, GA GP HQ on Peachtree Street. The role is hybrid with the expectation of more time in the office than out. Typically, that will be 3 days in the office. There is potential for up to 25% travel to international locations in India and Mexico.

Our Team

The role involves standing up support teams (including US, India, and Mexico resourcing), establishing KPIs and metrics, building a robust service model, and root cause corrective actions for recurring software related downtime. The position will not only support day-to-day operations but also foster a culture of continuous improvement and technological innovation that drives long-term success.

What You Will Do In Your Role

Establish a global, 24/7 operational support model through collaboration with KGSI teams in India and Mexico, ensuring seamless L2 and L3 coverage for US production shifts

Implement and standardize an ITSM framework with key processes (incident, request, problem, change management), KPIs, and metrics to drive operational excellence

Lead and develop a specialized support team for Digital Manufacturing Technologies, optimizing capacity, training, and resource allocation across US, India, and Mexico

Enhance system reliability and performance through proactive maintenance, two-way feedback with development teams, and continuous improvement initiatives

Manage new site deployments, including resource coordination, installation, configuration, and comprehensive functionality testing for high performance

Deliver exceptional customer service by adhering to ITIL best practices, monitoring KPIs, and holding the team accountable for results

Act as the escalation point for complex issue resolution, collaborating with vendors and infrastructure teams to ensure timely solutions

Who You Are (Basic Qualifications)

Previous experience working with MES / CMMs / eQMS / EH&S technologies (Modeling, Integration, analytics, and reporting)

Previous experience working in an application support environment

Previous experience leading a global team including establishing training and development programs

Previous experience in problem solving methodologies such as ITIL

Previous experience with software development in .NET, Java or other programming languages

Must be willing and able to travel up to 25% internationally to India and/or Guadalajara, MX

Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

What Will Put You Ahead

Previous experience working in the Paper, Pulp, Building Products, and CPG industries

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information:

#LI-GM1
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Technical Support Trainee

30383 Atlanta, Georgia Year Up United

Posted 4 days ago

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Job Description

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Cox Enterprises, Elavon, Morgan Stanley, or Bank of America among many other leading organizations in the Greater Atlanta area.

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U. S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelor s degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include:
- Application Development
- Banking & Customer Success
- Network Security & Support
- IT Support
- Project Management
- Business Operations

Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

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IT Technical Support

Peachtree Corners, Georgia mckinleyhomes.us

Posted 7 days ago

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Job Description

IT Technical Support Specialist is responsible for providing technical assistance and support to users regarding computer systems, hardware, software, and network issues. This role is essential for maintaining the productivity and efficiency of an organization’s technology infrastructure.

Key Responsibilities :
Respond to user inquiries via phone, email, chat, or ticketing systems, addressing hardware, software, and connectivity issues.
 Troubleshoot and resolve technical problems, including diagnosing and fixing issues with computers, printers, networks, and other technology.
Install, configure, and upgrade hardware and software for users, ensuring compatibility and optimal performance.
Perform routine system maintenance, such as applying updates, patches, and backups to maintain system stability and security.
Provide user training and documentation to help staff or customers understand how to use systems and applications effectively.
Log and track support requests using help desk or ticketing software, maintaining detailed records of issues and resolutions
Escalate complex issues to higher-level IT personnel when necessary
Monitor system performance and proactively identify potential issues to prevent disruptions
Maintain IT asset inventory, tracking hardware, software licenses, and peripherals
Stay current with technological trends and security updates to provide informed support and recommendations.

 Required Skills and Qualifications :
   Technical proficiency in computer hardware, operating systems, software applications, and network troubleshooting.
Strong problem-solving and analytical skills to quickly diagnose and resolve issues.
Excellent communication skills for interacting with users and documenting support activities.
Customer service orientation to ensure user satisfaction and effective support
Ability to train and guide users on new technologies and systems
Experience with IT helpdesk software and ticketing systems.

Education and Experience:
Associate or bachelor’s degree in computer science, information technology, or a related field
Relevant certifications (such as CompTIA A+) and prior experience in IT support roles are often preferred 
This is NOT a remote job
Monday to Friday 9am -6pm
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Technical Support Analyst

30155 Duluth, Georgia Waystar

Posted 7 days ago

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ABOUT THIS POSITION

As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more e?cient and successful - day in and day out.

WHAT YOU'LL DO

  • Provide exceptional support to our clients with meaningful and thoughtful communication - via phone (inbound and outbound calls), online support requests, and live chat

  • Be a problem-solver that seeks to understand the heart of each client's issue? You are technically savvy and a thorough troubleshooter?

  • Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication

  • Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction?

WHAT YOU'LL NEED

  • Honesty and integrity - always doing the right thing for our clients

  • Passion for service and a dedication to client satisfaction

  • A curious nature that seeks to understand the root of the issue

  • Focused on delivering on our promises

  • Willing to do whatever it takes to always bring our best work

  • Unafraid to move with speed and efficiency to make things happen

  • A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community

Bonus Points

(highly valued, but not required):

  • Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)

  • Prior use of Salesforce or another customer relationship management software

  • Bachelor's Degree

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.

WAYSTAR PERKS

  • Competitive total rewards (base salary + bonus, if applicable)

  • Customizable benefits package (3 medical plans with Health Saving Account company match)

  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays

  • Paid parental leave (including maternity + paternity leave)

  • Education assistance opportunities and free LinkedIn Learning access

  • Free mental health and family planning programs, including adoption assistance and fertility support

  • 401(K) program with company match

  • Pet insurance

  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Customer Support

Job Type: Full time

Req ID: R2484

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Technical Support Analyst

30243 Lawrenceville, Georgia VESTIS

Posted 7 days ago

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Description

Vestis is seeking a hands-on IT Technical Support Analyst to join our IT infrastructure organization. Reporting to the Manager - IT Support Services, the IT Technical Support Analyst will be a customer-service oriented support resource providing detailed technical support for end users in office, field, and manufacturing environments. This will include End User Computing (EUC) support of hardware and software throughout the organization.

Responsibilities/Essential Functions:

  • Configure, deploy and support end user PC hardware and software including, but not limited to, laptop and desktop computers, mobile devices such as phones, tablets, scanners, and related handheld devices, and industrial computing components necessary for production support (e.g. IoT sensors, kiosks, monitors, printers, etc.).

  • Work in-person and remotely with end-users to address support issues; act as a liaison where necessary for proper handoff/routing of issues between other IT support teams, owning issues and the end-user relationship throughout the support process.

  • Research complex escalated IT incidents and utilize the enterprise ITSM platform to document processes and procedures to resolve newly found technical issues via incident ticket notes and Knowledge Base Articles (KBAs).

  • Provide general application support and collaborate with IT teams and external vendors to support Vestis-specific applications and systems in both office and industrial settings.

  • Provide event assistance with Audio Visual environments in support of conferences and meetings.

  • Work independently and autonomously to support local office and remote Market Centers across the country.

  • Provide after-hours and week-end support on an as needed basis during project implementations and production outage emergencies.

Knowledge/Skills/Abilities:

  • Excellence in customer service and communications with both technical and non-technical stakeholders.

  • Adept at troubleshooting and identifying technology issues along with potential solutions.

  • Able to work independently and within teams in both issue resolution and project environments.

  • Effective at utilizing service management resources to troubleshoot, document and resolve issues.

  • Skilled in Microsoft software and services including Windows, Office, Word, Excel, PowerPoint.

  • Skilled in configuration and troubleshooting of mobile devices, including Apple IOS, Android, etc.

  • Familiar with ITSM/ITIL concepts (incidents, requests, changes) using tools such as Jira, ServiceNow, etc.

  • Familiar with supporting industrial settings, including IoT devices, network connections, etc.

Experience/Qualifications:

  • High school diploma required

  • Associate's degree or higher preferred

  • 5-7 years of relevant work experience

  • IT certifications preferred (A+, N+, ITIL, etc.)

Working Environment/Safety Requirements:

  • Perform work in office and industrial settings, observing all safety rules and requirements

  • Occasional travel (10%) required to business locations or data centers, conferences, etc.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

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SVP, Technical Support

30383 Atlanta, Georgia iCIMS

Posted 7 days ago

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Job Overview

The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.

You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

Customer Strategy & Experience

  • Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.

  • Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.

  • Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.

  • Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.

  • Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.

Operational Excellence & Innovation

  • Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.

  • Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.

  • Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.

  • Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.

  • Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.

Team Leadership & Culture

  • Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.

  • Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.

  • Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.

Financial & Cross-Functional Leadership

  • Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.

  • Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.

  • Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.

  • Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.

Qualifications

  • 15+ years of progressive leadership experience in global customer support or technical services roles.

  • Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability

  • Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle

  • Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes

  • Demonstrated success building high-performing, inclusive teams and leading through organizational change

  • Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies

  • Exceptional communication and executive presence, with the ability to influence stakeholders at all levels

  • Passion for customer advocacy and ongoing service innovation

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:

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Technical Support Analyst

30383 Atlanta, Georgia Waystar

Posted 7 days ago

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Job Description

ABOUT THIS POSITION

As part of our award winning Client Success Department, the?Technical Analyst?is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. Right now, we are looking for outstanding, brilliant, and driven people to help guide our clients to become more efficient and successful. The primary responsibility of the Analyst is to provide exceptional support to our clients by handling incoming inquiries through ACD, email, and system feedback. Proactive problem identification, communication and resolution are essential in providing superior customer support. The Technical Analyst must maintain a positive attitude and have a positive effect on the morale of the team.

WHAT YOU'LL DO

  • Answer incoming support calls ?

  • Make outbound calls as needed to customers, vendors, intermediaries and payers in support and resolution of inquiries

  • Respond to written email inquiries from our customers

  • Document, investigate and resolve customer issues to resolution

  • Identify client concerns and engage appropriate internal resources to ensure timely resolution

  • Abide by phone schedule to ensure sufficient availability for receiving inbound calls

  • Document all client interactions - phone calls, emails, work effort, etc

  • Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information

  • Consistently meet performance standards as set forth in the quality guidelines

  • Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints

  • Ability to demonstrate professionalism in communicating with clients and payers both written and verbally?

  • Ability to work self directed?

  • Availability to work extended hours when needed

  • Appropriately escalates issues and concerns in order to achieve timely resolution

  • Perform other duties and /or projects as assigned by management within the area of responsibility and control

WHAT YOU'LL NEED

  • Must have experience working in medical billing and/or with HCFA 1500/CMS 1500 and/or with UB-92/UB-04 (with demonstrated knowledge)

  • Exceptional client service skills

  • Technically savvy with excellent troubleshooting and analytical skills

  • Working knowledge of EDI files (Preferred)

  • Demonstrated verbal and written communication skills

  • Self-motivated with the ability to multitask, work independently, and work in a team setting

  • Strong sense of urgency

  • Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)

  • Bachelor degree (Preferred)

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.

WAYSTAR PERKS

  • Competitive total rewards (base salary + bonus, if applicable)

  • Customizable benefits package (3 medical plans with Health Saving Account company match)

  • Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time

  • Paid parental leave (including maternity + paternity leave)

  • Education assistance opportunities and free LinkedIn Learning access

  • Free mental health and family planning programs, including adoption assistance and fertility support

  • 401(K) program with company match

  • Pet insurance

  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Customer Support

Job Type: Full time

Req ID: R1893

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