4,706 Reporting Analyst jobs in the United States
Senior Conversion Analyst
Posted 25 days ago
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Job Description
We are seeking a highly skilled Senior Conversion Analyst to join our Analytics team. The ideal candidate will be responsible for analyzing and optimizing conversion rates across various digital platforms to drive business growth and improve user experience.
Responsibilities:- Conduct in-depth analysis of website and app traffic to identify conversion rate optimization opportunities
- Develop and implement A/B tests to improve conversion rates
- Collaborate with cross-functional teams to gather insights and drive conversion optimization strategies
- Monitor and report on key performance indicators related to conversion rates
- Stay up-to-date on industry trends and best practices in conversion rate optimization
- Bachelor's degree in Marketing, Statistics, or a related field
- 5+ years of experience in conversion rate optimization or digital analytics
- Proficiency in Google Analytics, Adobe Analytics, or other analytics tools
- Strong analytical skills with the ability to interpret data and draw actionable insights
- Excellent communication and collaboration skills
If you are passionate about driving business growth through data-driven insights and have a proven track record of optimizing conversion rates, we want to hear from you!
Company Details
Reporting Analyst
Posted 10 days ago
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Job Description
We are seeking a data-driven and highly skilled Reporting Analyst to support the performance monitoring, strategic planning, and decision-making processes of our newly launched healthcare payment call center. This role will be responsible for developing, maintaining, and evolving reporting tools and dashboards that provide actionable insights across all functions. The ideal candidate has strong experience with Power BI and other visualization platforms, a solid understanding of call center metrics, and a passion for turning data into meaningful stories.
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Key Responsibilities
Design and maintain interactive dashboards, scorecards, and reports using Power BI and other reporting tools
Partner with operations, workforce, QA, and leadership teams to gather reporting requirements and build fit-for-purpose analytics solutions
Create and automate daily, weekly, and monthly reports to monitor inbound and outbound KPIs such as net contact rate, collection rate, NPS/Patient Satisfaction, , aging reports, call volume, AHT, SLA, CSAT, adherence, and productivity
Translate complex datasets into clear, actionable insights that drive operational decisions and improve performance
Ensure data accuracy, integrity, and consistency across all reporting environments
Develop data models and visualizations that support root cause analysis, performance trends, and forecasting
Support executive and client-facing reporting needs, including summaries, presentations, and ad hoc analysis
Work closely with IT and systems teams to ensure data sources are correctly integrated and refreshed
Contribute to a culture of continuous improvement by identifying gaps, inefficiencies, and opportunities for smarter data use
Stay up to date on healthcare industry trends, regulatory changes, and analytics best practices
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
35+ years of experience in a training role within a healthcare or contact center environment and a focus on payment solutions
Prior experience with Amazon Quicksight preferred
Proven success in designing and delivering training content for new call center launches or large-scale ramp-ups
Strong understanding of healthcare operations, patient experience, and revenue cycle terminology
Experience with quality assurance programs and the development of coaching tools and rubrics
Familiarity with learning management systems (LMS), call center technologies, and knowledge bases
Bachelors degree in Education, Healthcare Administration, Communications, or related field preferred
Experience working in fast-paced or startup environments with high growth demands is a plus null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Reporting Analyst
Posted 15 days ago
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Job Description
**DUTIES:** Acts as an internal consultant for cross-functional programs across the organization, providing guidance on Billing, Payment, Accounting and Reporting practices. Defines reporting requirements and writes SQL reports for our global OnStar Finance, Accounting, and Tax organizations across numerous operations and reporting systems. Drives and supports Month-End deliverables, such as report distributions and reconciliations. Configures and maintains automated reporting systems (e.g. Cognos, PowerBI). Designs and implements controls/monitors to quickly identify system defects and operational performance concerns. Uses various techniques and software (SQL, Excel, etc.) to triage, quantify, and reconcile system and customer experience issues. Supports ad-hoc and special project analysis, as needed, such as new business development data or tax/compliance audit reports. Manages the planning, execution, and communication of User Acceptance Testing for the call center, accounting, tax, and finance stakeholders. Hybrid Work Policy - 3 days In-office, 2 days remote - Must be able to report to local office.
**Additional Job Description**
**REQUIREMENTS:** Bachelor's degree in Information Systems, Business Analytics, Finance, Accounting, or related field of study and 2 years of experience as a Reporting Analyst, Data Analyst, Financial Analyst, or related role. Two years of experience with: SQL Querying and Report authoring experience; Performing data discovery, predictive modeling, simulation, and statistical analysis; Zuora Cloud Billing; Interpreting and forecasting data, translating metrics and business impact to Finance leaders; Ad-hoc analysis and executive leadership reporting; Cognos; Developing, deploying, and monitoring performance of large analytic data sets, consisting of millions of records and more than one thousand attributes; Analyzing and interpreting transactional activity and impact to financial reporting in SAP Enterprise Resource Planning (ERP); Creating and executing Failure Mode and Effects Analysis (FMEA) related to the data correctness on interfaced operational and financial data between multiple systems; and Identifying, quantifying, communicating, and resolving technical issues with appropriate business and IT stakeholders.
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**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Benefits Overview**
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources ( .
**Non-Discrimination and Equal Employment Opportunities (U.S.)**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire? ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
REPORTING ANALYST
Posted 17 days ago
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Job Description
Department: UW INFORMATION TECHNOLOGY
Appointing Department Web Address: Date: 07/07/2025
Closing Info:
Open Until Filled
Salary: $7,332 - $11,915 per month
Shift: First Shift
Notes:
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. ( you passionate about turning data into insights that drive real-world decisions? Do you enjoy translating complex needs into clear, actionable reports? Join us at UW Information Technology (UW-IT) as a Reporting Analyst and make a difference at one of the world's leading public research universities.
**About UW-IT**
UW-IT is the central IT organization for the University of Washington, supporting three campuses, two medical centers, and global research operations. We are a mission-driven team that values:
**Teamwork:** Collaboration is at the heart of our work.
**Compassion:** We create inclusive, respectful environments for all.
**Investment:** We are committed to the growth and success of our people and our university.
**About the Role**
As a Reporting Analyst on the Reporting & Analytics (R&A) team, you'll be part of the group that empowers the UW community through access to high-quality institutional data. You'll work with stakeholders across HR, Finance, and Payroll to shape Workday reporting solutions that improve operations and decision-making across the university.
**You'll:**
Gather and translate user requirements for new and existing Workday reports and dashboards.
Collaborate with report developers to deliver accurate, actionable data.
Support testing, documentation, and continuous improvement efforts.
Help faculty, staff, and students make data-informed decisions.
**What We're Looking ForRequired:**
+ Three years' experience in business analysis, project coordination, requirements elicitation, and report/analytics development.
+ Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.
+ Ability to represent, promote technical reports.
+ Ability to work independently with a high degree of reliability, accuracy and productivity navigating any reporting data domain or subject area.
+ Expertise in maintaining harmonious working relationships and effectively addressing complex and sensitive administrative issues.
+ Experience with using discretion and independent judgment effectively in decision-making processes. **Desired:**
+ Experience conducting business analysis in a complex business environment.
+ Functional knowledge of Finance data domains.
+ Experience designing or building Workday reporting solutions.
+ Experience working with SaaS infrastructure, configuration, and maintenance.
+ Experience in Higher Education administrative systems management, including Human Resources, Payroll, or Financials. **Why Join UW-IT?Impact:** Your work helps shape the experience of students, faculty, and staff across UW and beyond. **Growth:** We support your learning and career development every step of the way. **Flexibility:** Enjoy a hybrid-friendly workplace with outstanding benefits. **Culture:** Join a compassionate and collaborative team that values your voice. **Application Process:** The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
Reporting Analyst
Posted today
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Job Description
Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA’s in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer
Reporting Analyst
Posted today
Job Viewed
Job Description
Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA’s in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer
Reporting Analyst
Posted today
Job Viewed
Job Description
Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA’s in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer
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Reporting Analyst
Posted today
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Job Description
Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA’s in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer
Reporting Analyst
Posted today
Job Viewed
Job Description
Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA’s in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer
Reporting Analyst
Posted today
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Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Your Responsibilities As a Reporting Analyst the ideal candidate will be required to provide data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process. The individual in this role will be a strong communicator, comfortable in clearly articulating the agent and customer point of view and someone who thrives in a fast-moving environment. Produce and deliver tracking and reporting for key KPI/SLA’s in the business. Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.). Perform ad-hoc data analysis to support the business initiatives. Create and maintain efficient and secure systems for recording data and producing relevant documentation. Maintaining the daily relationship with the business intelligence supplier. Seek opportunities to drive innovation and process improvement within the reporting spectrum. Recommended Skills Recommended responsibilities End to end process management (creating, updating, maintaining) Managing communication and project management when required. Assess, triage and take ownership of investigating and responding to requests from customer facing teams for escalation support Be an expert in escalation triage, validation and Agent support Maintain contact with and manage communications appropriately with all stakeholders in the agreed process Use data to analyse trends and develop insights which will improve the process and provide a better agent and user experience Act as a subject matter expert for a specific process, and suggest and implement process improvements Constant communication between ourselves and the internal teams Use data to analyze trends and develop insights leading to improve the process and provide a better agent and user experience Provide targeted training to agents on process, products or services Recommended requirements Strong product/ tools/ process knowledge. Process driven thinking and designing Experience in an online operation, project management or online escalations environment Maintains calm focus and communicates effectively Strong communicator and presentation skills Comfortable in managing escalations stakeholder Awareness of the importance of data and key performance metrics Ability to perform in a complex, high-stakes, fast-paced environment Drive escalations through defined process to resolution Drive change in an unstructured environment Soft Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer