3 Resorts jobs in Key Largo

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with planning and coordinating guest and resident relations events and activities within the resort
• Assist with the preparation of marketing materials
• Make collection calls for site rental payments as directed; submit bad debt files to collections
• Process resident move-ins and move-outs
• Complete and maintain resort records, reports, and files
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
• Obtain approvals on prospective resident applications; track all approvals and denials
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
• Review and code invoices and other payables & submit to manager approval
• Other duties as assigned
• Check guests in and out for their reservations
• Greet and establish rapport with guests, current and prospective residents
• Field resort comments, suggestions, and complaints to resort leadership
• Maintain petty cash fund

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Strong customer service skills
• Excellent telephone skills
• Good problem solving skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

• Get paid daily with DailyPay
• 401(k) Plan with employer matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Discounts at Sun Outdoors locations across the nation
• Paid sick leave
• Various paid holidays, bereavement time and pay for jury duty

We are looking for an experienced Guest Services / Operations Manager to join our team at Cirque St Armands. This is a great opportunity to be part of an organization that believes our team members are our most important resource and therefore takes great pride in individuals that help us achieve our resorts mission.The incumbent is required to have previous Management experience in to be considered for this position.ResponsibilitiesAssisting the Operational and Financial Management of the PropertyInterview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with our core values.Ability to create new SOP's and checklists to ensure operations are running as a wholeOversee front desk, concierge, and bell staff to ensure an optimal level of service and hospitality are provided to hotel guests.Work closely with all department head to ensure operations and the guest experience is smooth and efficient Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.Monitor and maintain the front office systems and equipment to ensure optimum performance.Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.Handle guest complaints and resolve issues in a timely mannerPerform other duties as requested by management, and needed for the departmentManaging the Guest ExperienceExtends professionalism and courtesy to guests at all times.Motivates and encourages staff to solve guest related concerns.Provides excellent customer service by being readily available/approachable for all guests.Takes proactive approaches when dealing with guest concerns.Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.Qualifications:Associate or Bachelor's degree preferred or2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years' experience in the guest services, front desk, housekeeping, or related professional area.Intermediate knowledge of overall hotel operations.Work schedule varies and may include working on holidays, weekends and alternate shifts.Benefits:Health InsuranceDental InsuranceVision InsuranceLife Insurance401(k)Short Term Disability Free Associate ParkingFree Meal for every shift worked25% Discount on Resort OutletsHotel Discounts with OPLFriends and Family DiscountThis is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.