529 Retail Outlets jobs in Manassas

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!  

Retail Store Manager

About Life at PetSmart  

At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.  

Benefits that benefit you  

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:

• Paid bi-weekly
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

JOB SUMMARY  

PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.  

ESSENTIAL RESPONSIBILITIES  

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: 

People Leadership:   

• Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.   
• Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.  
• Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.  
• Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.   
• Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results. 
• Cascades information to associates and adjusts team priorities to meet goals and commitments. 
• Ensures continued alignment and responds effectively to a changing environment. 
• Address and administer associate complaints and grievances. 
• Recognizes and celebrates associates driving overall associate engagement. 
• Accountable to ensuring all associate reviews are delivered on time. 

Overall Store Experience:  

• Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.  
• Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns. 
• Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience. 
• Evaluates operations and seeks opportunities to continuously improve processes and services. 
• Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups. 
• Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team. 
• Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures. 
• Prioritizes and ensures a safe environment for our associates, pets, and pet parents. 
• Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents.  
• Communicates business and financial objectives to other leaders within the store.  
• Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate. 
• Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. 
• Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. 

Business Management:   

• Deliver corporate strategy and profitability goals by executing the direction set leadership.  
• Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed 
• Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets. 
• Manages expenses such as labor and supplies and any other relevant store metrics. 
• Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation. 
• Creates and posts schedules for the entire store.  
• Accountable for processing payroll weekly and managing labor within a budget. 
• Executes daily, weekly, and monthly reporting and paperwork as required by the Company. 
• Accountable to run store related errands to support store needs. 

QUALIFICATIONS  

• 4-6 years of retail leadership or experience in a customer-focused environment. 
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed  
• Proficiency in computer applications. 
• Strong written and verbal communication skills. 
• Ability to react under pressure and maintain composure.   
• Strong organizational skills and attention to detail.  

SUPERVISORY RESPONSIBILITY  

• Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.  

PHYSICAL DEMANDS AND WORK ENVIRONMENT  

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. 
• While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. 

Do what you love  

Join us for a chance to make a meaningful impact  every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.  

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!   

*This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for. 

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. This position is also eligible for benefits as described at  .

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.  

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)  

For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law  

Join Us Today!

Are you an experienced leader who loves driving success and improving customer experiences? We’re looking for a Retail Store Manager who thrives in a fast-paced environment and wants to make a difference in both the team and the community.

Join our dynamic team, help build a culture of excellence, and take the next step toward a rewarding career. Apply now!

Location Address: 4100 Monument Corner Drive, Suite 120, Fairfax, VA 22030

• The starting base compensation for this position is $62,335 to $2,563 annual salary. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• This position is eligible for a quarterly incentive plan based on store performance, rewarding you for driving success and achieving key objectives.
• Store hours from Monday to Friday, 9AM to 5:30PM, and Saturday, 9AM to 1PM
• No Sundays!
• Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year

What our Retail Store Managers do:

As a Retail Store Manager , you will work closely with the District Director to ensure that your team meets and exceeds sales service goals, while fostering a positive and collaborative environment. Your leadership will play a crucial role in driving store operations, maintaining an excellent customer experience, and supporting the team in delivering quality services.

• Foster a sales and quality culture by focusing on the achievement of scorecard goals to include revenue growth, sales, and quality standards.
• Monitor, evaluate, and coach associates to ensure they are meeting their goals by providing quality service and upselling/cross-selling products and services. Mentor and coach less experienced managers and supervisory staff with a focus on complaint resolution, operations management, and coaching techniques.
• Manage the day-to-day operations of the retail store by efficiently managing the budget, facilities maintenance, merchandise and inventory management, and personnel management to include scheduling, recruitment and retention, and associate development.
• Collaborate with other business lines (Travel, Automotive, Insurance, Quality, etc.) to ensure a positive customer experience in all areas of customer contact and provide guidance or direction to associates in the absence of the business line leader. Assist retail associates in serving customer needs to include the investigation and resolution of customer complaints in a timely fashion.
• Demonstrate and promote a culture of Shared Values and teamwork. Participate on special project teams as needed and represent the retail store, district, or region on company-wide committees or workgroups.
• Prepare and deliver reports as required and ensure the consistent use of analytics to monitor and improve results, and develop plans to enhance operational efficiencies and associate effectiveness.
• Build relationships in the community to generate business for the retail store and enhance the AAA brand. Partner with Travel Services and/or Distribution Marketing to coordinate promotional events and outreach efforts.
• Participate on special project teams and represent the store, district, or region on company-wide committees or work groups

What you will need:

• Bachelor’s degree or equivalent experience.
• At least 5–6 years of business experience, including 2–3 years in a supervisory role.
• Demonstrate strong computer skills, including proficiency in Microsoft Office, with the ability to navigate multiple websites and programs efficiently in a fast-paced retail environment.
• Designation or willingness to obtain with 6 months of employment required.
• Attainment of Membership and Travel Insurance License required within six months of acceptance of the position.
• Preferred knowledge of Department of Motor Vehicle laws is preferred for the retail store’s state. Must pass state requirements for Tag and Title processing. (in states where applicable)
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 p r year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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