Retail Customer Service Associate
Posted today
Job Viewed
Job Description
POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
People
- Follows instructions of supervisors and assists other team members in performing store functions
- Assists in the training of store team members
Service
- Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Takes complex customer orders using order systems and provides accurate pricing information
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- Maintains a safe, clean and orderly retail Store
Profit
- Ensures confidentiality of customer data and careful handling of documents, media, and packages
- Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
- Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- Takes preemptive action to prevent errors and waste
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
Self-Management
- Performs multiple tasks at the same time
- Looks for opportunities to improve knowledge and skills within the retail Store
- Able to operate with minimal supervision
- Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
ESSENTIAL FUNCTIONS:
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
- Applies Quality concepts presented at training during daily activities.
- Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email .
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.
For more information, click here .
Retail Merchandiser
Posted today
Job Viewed
Job Description
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Retail Odyssey, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this role, you will provide in-store merchandising support to Retailers to meet shoppers’ needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. Are you ready to shape the future of shopping and get it done with us?
What we offer:
- Competitive wages; $15.00 per hour
- Growth opportunities abound – We promote from within
- No prior experience is required as we provide training and team support to help you succeed
- Additional hours may be available upon request
- We offer benefits that can be customized to meet your family’s needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
- Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
- You’re 18 years or older
- Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
- Have reliable transportation to and from work location
- Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
- Are a motivated self-starter with a strong bias for action and results
- Work independently, but also possess successful team building skills
- Have the ability to perform job duties with a safety-first mentality in a retail environment
If this sounds like you, we can’t wait to learn more about you. Apply Now!
Retail Merchandiser & Display Installer
Posted today
Job Viewed
Job Description
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Retail Odyssey, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this role, you will provide in-store merchandising support to Retailers to meet shoppers’ needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. Are you ready to shape the future of shopping and get it done with us?
What we offer:
- Competitive wages; $15.00 per hour
- Growth opportunities abound – We promote from within
- No prior experience is required as we provide training and team support to help you succeed
- Additional hours may be available upon request
- We offer benefits that can be customized to meet your family’s needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
- Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
- You’re 18 years or older
- Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
- Have reliable transportation to and from work location
- Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
- Are a motivated self-starter with a strong bias for action and results
- Work independently, but also possess successful team building skills
- Have the ability to perform job duties with a safety-first mentality in a retail environment
If this sounds like you, we can’t wait to learn more about you. Apply Now!
Retail Merchandiser Team Lead
Posted today
Job Viewed
Job Description
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Retail Odyssey, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this role, you will provide in-store merchandising support to Retailers to meet shoppers’ needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. In addition, you will support leadership with reporting, training, scheduling, as well as onboarding new hires. Are you ready to shape the future of shopping and get it done with us?
What we offer:
- Competitive wages; $16.00 per hour
- Growth opportunities abound – We promote from within
- No prior experience is required as we provide training and team support to help you succeed
- Additional hours may be available upon request
- We offer benefits that can be customized to meet your family’s needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
- Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
- You’re 18 years or older
- Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
- Have reliable transportation to and from work location
- Have 1-2 years of merchandising experience
- Have experience leading and training people
- Can use your smartphone or tablet to record work after each shift
- Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
- Are a motivated self-starter with a strong bias for action and results
- Work independently, but also possess successful team building skills
- Have the ability to perform job duties with a safety-first mentality in a retail environment
Join us and see what’s possible for you! Click here to get started.
Retail Representative
Posted today
Job Viewed
Job Description
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Retail Odyssey, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this role, you will provide in-store merchandising support to Retailers to meet shoppers’ needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. Are you ready to shape the future of shopping and get it done with us?
What we offer:
- Competitive wages; $15.00 per hour
- Growth opportunities abound – We promote from within
- No prior experience is required as we provide training and team support to help you succeed
- Additional hours may be available upon request
- We offer benefits that can be customized to meet your family’s needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
- Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
- You’re 18 years or older
- Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
- Have reliable transportation to and from work location
- Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
- Are a motivated self-starter with a strong bias for action and results
- Work independently, but also possess successful team building skills
- Have the ability to perform job duties with a safety-first mentality in a retail environment
If this sounds like you, we can’t wait to learn more about you. Apply Now!
Retail Merchandiser
Posted today
Job Viewed
Job Description
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Retail Odyssey, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this role, you will provide in-store merchandising support to Retailers to meet shoppers’ needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. Are you ready to shape the future of shopping and get it done with us?
What we offer:
- Competitive wages; $15.00 per hour
- Growth opportunities abound – We promote from within
- No prior experience is required as we provide training and team support to help you succeed
- Additional hours may be available upon request
- We offer benefits that can be customized to meet your family’s needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
- Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
- You’re 18 years or older
- Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
- Have reliable transportation to and from work location
- Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
- Are a motivated self-starter with a strong bias for action and results
- Work independently, but also possess successful team building skills
- Have the ability to perform job duties with a safety-first mentality in a retail environment
If this sounds like you, we can’t wait to learn more about you. Apply Now!
Retail Merchandiser
Posted today
Job Viewed
Job Description
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Retail Odyssey, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this role, you will provide in-store merchandising support to Retailers to meet shoppers’ needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. Are you ready to shape the future of shopping and get it done with us?
What we offer:
- Competitive wages; $15.00 per hour
- Growth opportunities abound – We promote from within
- No prior experience is required as we provide training and team support to help you succeed
- Additional hours may be available upon request
- We offer benefits that can be customized to meet your family’s needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
- Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
- You’re 18 years or older
- Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
- Have reliable transportation to and from work location
- Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
- Are a motivated self-starter with a strong bias for action and results
- Work independently, but also possess successful team building skills
- Have the ability to perform job duties with a safety-first mentality in a retail environment
If this sounds like you, we can’t wait to learn more about you. Apply Now!
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Retail Merchandiser
Posted today
Job Viewed
Job Description
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Retail Odyssey, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this role, you will provide in-store merchandising support to Retailers to meet shoppers’ needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. Are you ready to shape the future of shopping and get it done with us?
What we offer:
- Competitive wages; $15.00 per hour
- Growth opportunities abound – We promote from within
- No prior experience is required as we provide training and team support to help you succeed
- Additional hours may be available upon request
- We offer benefits that can be customized to meet your family’s needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
- Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
- You’re 18 years or older
- Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
- Have reliable transportation to and from work location
- Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
- Are a motivated self-starter with a strong bias for action and results
- Work independently, but also possess successful team building skills
- Have the ability to perform job duties with a safety-first mentality in a retail environment
If this sounds like you, we can’t wait to learn more about you. Apply Now!
Retail Merchandiser Team Lead
Posted today
Job Viewed
Job Description
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Retail Odyssey, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this role, you will provide in-store merchandising support to Retailers to meet shoppers’ needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. In addition, you will support leadership with reporting, training, scheduling, as well as onboarding new hires. Are you ready to shape the future of shopping and get it done with us?
What we offer:
- Competitive wages; $16.00 per hour
- Growth opportunities abound – We promote from within
- No prior experience is required as we provide training and team support to help you succeed
- Additional hours may be available upon request
- We offer benefits that can be customized to meet your family’s needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
- Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
- You’re 18 years or older
- Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
- Have reliable transportation to and from work location
- Have 1-2 years of merchandising experience
- Have experience leading and training people
- Can use your smartphone or tablet to record work after each shift
- Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
- Are a motivated self-starter with a strong bias for action and results
- Work independently, but also possess successful team building skills
- Have the ability to perform job duties with a safety-first mentality in a retail environment
Join us and see what’s possible for you! Click here to get started.
Retail Merchandiser Team Lead
Posted today
Job Viewed
Job Description
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Retail Odyssey, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this role, you will provide in-store merchandising support to Retailers to meet shoppers’ needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. In addition, you will support leadership with reporting, training, scheduling, as well as onboarding new hires. Are you ready to shape the future of shopping and get it done with us?
What we offer:
- Competitive wages; $16.00 per hour
- Growth opportunities abound – We promote from within
- No prior experience is required as we provide training and team support to help you succeed
- Additional hours may be available upon request
- We offer benefits that can be customized to meet your family’s needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
- Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
- You’re 18 years or older
- Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
- Have reliable transportation to and from work location
- Have 1-2 years of merchandising experience
- Have experience leading and training people
- Can use your smartphone or tablet to record work after each shift
- Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
- Are a motivated self-starter with a strong bias for action and results
- Work independently, but also possess successful team building skills
- Have the ability to perform job duties with a safety-first mentality in a retail environment
Join us and see what’s possible for you! Click here to get started.