Retail Customer Service Associate
Posted today
Job Viewed
Job Description
POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
GENERAL DUTIES AND RESPONSIBILITIES :
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
People
- Follows instructions of supervisors and assists other team members in performing store functions
- Assists in the training of store team members
Service
- Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Takes complex customer orders using order systems and provides accurate pricing information
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- Maintains a safe, clean and orderly retail Store
Profit
- Ensures confidentiality of customer data and careful handling of documents, media, and packages
- Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
- Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- Takes preemptive action to prevent errors and waste
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
Self-Management
- Performs multiple tasks at the same time
- Looks for opportunities to improve knowledge and skills within the retail Store
- Able to operate with minimal supervision
- Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS :
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
- For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS :
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
ESSENTIAL FUNCTIONS:
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: $18.35 - $21.57/hr
Additional Details:
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
- Applies Quality concepts presented at training during daily activities.
- Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email .
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.
For more information, click here .
Geek Squad Agent (Retail Store)
Posted today
Job Viewed
Job Description
As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.
What you’ll do
Provide positive, timely service to customers during the check-in and checkout process
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
Help customers set up new devices and provide advice on whether to repair or replace old devices
Monitor service queues and provide accurate status updates to customers
Maintain knowledge and skillsets through certified training courses
Clearly communicate and partner with fellow agents
Basic qualifications
3 months of experience working in retail or customer service
Ability to work a flexible schedule, including holidays, nights and weekends
Preferred qualifications
Passion for technology and desire to solve problems
Ability to adapt and learn new skills in a fast-paced industry
What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Position Type: Part timePandoLogic. Category:Installation & Maintenance, Keywords:Electrical Appliance Service Technician, Location:South Elgin, IL-60177
In-Store Free Sample Associate
Posted today
Job Viewed
Job Description
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop. Additionally, you will provide support to management as needed. We’re especially looking for team members who are available to work weekends, when customer engagement is at its peak!
In this position, you’ll:
- Drive sales by engaging customers and bringing brands to life through live events and product sampling.
- Work on weekends (Friday, Saturday, Sunday), when stores are busiest and your impact is greatest.
What we offer:
- Competitive wages: $ 15.50 per hour
- Growth opportunities – We promote from within
- No experience needed – we provide full training and team support
- Weekend shifts on Friday, Saturday, Sunday
- Customizable benefits including medical, dental, vision, life insurance, wellness programs, and discounts through Associate Perks
Now, about you:
- Are friendly, enthusiastic, and comfortable interacting with customers and store management
- Are 18 years or older
- Available to work 2+ shifts per weekend, Friday through Sunday.
- Available to work minimum 3 weekends per month.
- Can lift up to 50 lbs. and stand for up to 6 hours
- Are comfortable preparing, cooking, and cleaning work areas and equipment
- Have reliable transportation
- Demonstrate excellent customer service and teamwork
- Are a motivated self-starter who works well independently and with others
- Always put safety first in a retail environment
If you’re ready to make weekends work for you, we can’t wait to meet you. Apply now and start making a difference where it matters most!
Part Time Weekend Product Demonstrator in Costco
Posted today
Job Viewed
Job Description
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop. Additionally, you will provide support to management as needed. We’re especially looking for team members who are available to work weekends, when customer engagement is at its peak!
In this position, you’ll:
- Drive sales by engaging customers and bringing brands to life through live events and product sampling.
- Work on weekends (Friday, Saturday, Sunday), when stores are busiest and your impact is greatest.
What we offer:
- Competitive wages: $ 15.50 per hour
- Growth opportunities – We promote from within
- No experience needed – we provide full training and team support
- Weekend shifts on Friday, Saturday, Sunday
- Customizable benefits including medical, dental, vision, life insurance, wellness programs, and discounts through Associate Perks
Now, about you:
- Are friendly, enthusiastic, and comfortable interacting with customers and store management
- Are 18 years or older
- Available to work 2+ shifts per weekend, Friday through Sunday.
- Available to work minimum 3 weekends per month.
- Can lift up to 50 lbs. and stand for up to 6 hours
- Are comfortable preparing, cooking, and cleaning work areas and equipment
- Have reliable transportation
- Demonstrate excellent customer service and teamwork
- Are a motivated self-starter who works well independently and with others
- Always put safety first in a retail environment
If you’re ready to make weekends work for you, we can’t wait to meet you. Apply now and start making a difference where it matters most!
In-Store Free Sample Associate
Posted today
Job Viewed
Job Description
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop. Additionally, you will provide support to management as needed. We’re especially looking for team members who are available to work weekends, when customer engagement is at its peak!
In this position, you’ll:
- Drive sales by engaging customers and bringing brands to life through live events and product sampling.
- Work on weekends (Friday, Saturday, Sunday), when stores are busiest and your impact is greatest.
What we offer:
- Competitive wages: $ 15.50 per hour
- Growth opportunities – We promote from within
- No experience needed – we provide full training and team support
- Weekend shifts on Friday, Saturday, Sunday
- Customizable benefits including medical, dental, vision, life insurance, wellness programs, and discounts through Associate Perks
Now, about you:
- Are friendly, enthusiastic, and comfortable interacting with customers and store management
- Are 18 years or older
- Available to work 2+ shifts per weekend, Friday through Sunday.
- Available to work minimum 3 weekends per month.
- Can lift up to 50 lbs. and stand for up to 6 hours
- Are comfortable preparing, cooking, and cleaning work areas and equipment
- Have reliable transportation
- Demonstrate excellent customer service and teamwork
- Are a motivated self-starter who works well independently and with others
- Always put safety first in a retail environment
If you’re ready to make weekends work for you, we can’t wait to meet you. Apply now and start making a difference where it matters most!
Part Time Weekend Product Demonstrator in Costco
Posted today
Job Viewed
Job Description
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop. Additionally, you will provide support to management as needed. We’re especially looking for team members who are available to work weekends, when customer engagement is at its peak!
In this position, you’ll:
- Drive sales by engaging customers and bringing brands to life through live events and product sampling.
- Work on weekends (Friday, Saturday, Sunday), when stores are busiest and your impact is greatest.
What we offer:
- Competitive wages: $ 15.50 per hour
- Growth opportunities – We promote from within
- No experience needed – we provide full training and team support
- Weekend shifts on Friday, Saturday, Sunday
- Customizable benefits including medical, dental, vision, life insurance, wellness programs, and discounts through Associate Perks
Now, about you:
- Are friendly, enthusiastic, and comfortable interacting with customers and store management
- Are 18 years or older
- Available to work 2+ shifts per weekend, Friday through Sunday.
- Available to work minimum 3 weekends per month.
- Can lift up to 50 lbs. and stand for up to 6 hours
- Are comfortable preparing, cooking, and cleaning work areas and equipment
- Have reliable transportation
- Demonstrate excellent customer service and teamwork
- Are a motivated self-starter who works well independently and with others
- Always put safety first in a retail environment
If you’re ready to make weekends work for you, we can’t wait to meet you. Apply now and start making a difference where it matters most!
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