Scribe - Emergency Medicine - Riverside Community Hospital

92501 Riverside, California Vituity

Posted 7 days ago

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Job Description

Permanent

Riverside, CA - Seeking Entry Level Scribe

Gain Experience Working Side-By-Side With Frontline Physicians

As part of our Medical Scribe program, you play a vital role in supporting physicians and health care providers while gaining first-hand knowledge and practical experience in the field. At Vituity we know the impact you can have.

Join the Vituity Team. At Vituity, our core values matter. We embody a Culture of Caring by approaching every human interaction with compassion and heart. With a Servant Leadership philosophy, we focus on what we can accomplish when we put our patients and colleagues first. An Ownership Mentality means we all have mutual accountability to drive positive change for Vituity as a whole. Finally, our focus on Innovation enables all of us to re-imagine healthcare and bring about lasting change. Ultimately, we are unified around the common purpose of transforming healthcare to improve lives, and we believe everyone has a role to play in that. Help us shape the future of healthcare.

Vituity Locations: Vituity has opportunities at 450 practices across the country, serving 8 million patients a year. As part of the Vituity Scribe Program, there are multiple opportunities to fit your needs, including gaining experience in units such as the Emergency Department, Intensivist Care, Telemetry and Medical-Surgical.

The Opportunity

  • Firsthand exposure to a clinical setting for undergraduates or post baccalaureate students pursuing a career in healthcare.
  • Great opportunity for students taking time off before Medical, PA or NP school.
  • Scribe hours are counted towards clinical training for most PA and medical school programs.
  • Work one-on-one with physicians and other health care providers. Become proficient in medical terminology and put you a few steps ahead of someone else that is entering the same program as you and has not had this experience.
  • Outstanding networking and resume building opportunities.
  • Connect with our scribe alumni for mentorship opportunities.
  • Completion of scribe application test is required - if applying to more than one scribe position, you are not required to take the eSkill assessment test beyond the first time, unless wanting a better score from your first time.
  • If the site you are applying for is hiring, you will be contacted by a recruiter only if your skills and experience best match the requirements of the current job opportunity.
  • Due to the high volume of applicants, we are not able to respond to phone inquiries regarding application status at this time.

Required Experience and Competencies

  • Responsible and mature demeanor with a passion for medicine.
  • Strong writing skills.
  • Quick and accurate typing speed.
  • Experience with medical terminology, human anatomy and human physiology is preferred.
  • Each scribe works 2-3 shifts per week (including weekends and a holiday).
  • Ability to stand, walk and follow a physician for extended periods of time.
  • Ability to work in a stressful and fast paced environment.
  • 1 year commitment at this site, continuous one year, not a summer position.
  • Excellent follow through.
  • Self-motivated.

The Practice

Riverside Community Hospital - Riverside, California

  • An academic teaching hospital with an established in-house EM Residency Program affiliated with the University of Riverside.
  • Level I Trauma Center with an 82-bed Emergency Department.
  • 110,000 annual ED patient visits.
  • Vituity scribe support.
  • Accredited Chest Pain Center, a Regional STEMI Receiving Center, Comprehensive Stroke Center, and is equipped with a new helistop to provide high-speed access to the hospital.

The Community

  • Riverside, California, is a vibrant city rich in history, culture, and natural beauty, making it a fantastic place to work and call home.
  • Known as the birthplace of the California citrus industry, the city boasts the historic Mission Inn Hotel & Spa, an architectural gem that hosts festivals and events.
  • Outdoor enthusiasts enjoy the scenic trails at Mount Rubidoux Park and the serene beauty of Fairmount Park.
  • The city's location along the Santa Ana River provides additional recreational opportunities, while nearby attractions like the California Citrus State Historic Park celebrate the area's heritage.
  • Riverside enjoys a warm Mediterranean climate, perfect for year-round activities.
  • Its central location offers easy access to Los Angeles, Palm Springs, and the mountains, making it a hub for both relaxation and adventure.

Benefits & Beyond

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

  • EAP, travel assistance and identify theft included.
  • Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

The hourly rate for this role is $24.00 per hour.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

Applicants only. No agencies please.

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Physician Fellow - Emergency Medicine Ultrasound Fellowship - Riverside Community Hospital

92501 Riverside, California Vituity

Posted 24 days ago

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Job Description

Permanent

Riverside, CA - Seeking Emergency Medicine Physicians for Ultrasound Fellowship

Join the Physician Partnership Where You Can Increase Your Impact

Vituity's ownership model provides autonomy, local control, and a national system of support, so you can focus your attention where you want it to be - on your patients.

Join the Vituity Team. Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities. Our leadership understands what your practice needs to thrive and gives you autonomy and local control so you can provide care when, where, and how your patients need it. You are backed by a best-in-class corporate healthcare team and supported by the broad peer-level expertise of 6,000 Vituity clinicians. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

  • Seeking highly competitive and motivated candidates with strong interest in bolstering their ultrasound skills.
  • One (1) year ultrasound fellowship, available for the 2025-2026 academic year.
  • Program includes dedicated hours to image acquisition, interpretation, and clinical integration at Riverside Community Hospital, participation in local, regional, national, and international ultrasound courses, and exposure to leadership at all levels.

Required Experience and Competencies

  • Graduate of an accredited Emergency Medicine residency program required.
  • Board Certified/Eligible in Emergency Medicine.
  • Able to obtain a CA state medical license.
  • Interest in ultrasound education.

The Practice

Riverside Community Hospital - Riverside, California

  • This program is accredited by the Emergency Ultrasound Fellowship Council (EUFAC) through 2025.
  • Fellowship graduates from this program are eligible to sit for the Focused Practice Designation (FPD) examination through the American Board of Emergency Medicine (ABEM).
  • An academic teaching hospital with an established in-house EM Residency Program affiliated with the University of Riverside.
  • The facility is a comprehensive stroke center and a high-acuity Level I Trauma Center with a 50-bed Emergency Department that sees 100,000+ annual ED patient visits and has a 20% admit rate.
  • The hospital is an Accredited Chest Pain Center, a Riverside County designated STEMI Receiving Center, and is equipped with a new helistop to provide high-speed access to the hospital.

The Community

  • Friendly and wholesome place to work and raise a family.
  • A wide variety of attractions ranging from fascinating museums, art galleries and historic landmarks to one-of-a-kind outdoor adventure, spas, and a lively downtown.
  • An impressive local dining scene where you'll find restaurants that change their menu nearly every time you visit, chefs that prepare your steak table-side, and outdoor settings featuring lush gardens and Spanish architecture.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

  • Superior Health Plan Options.
  • Dental, Vision, HSA/FSA, life and AD&D coverage, and more.
  • Partnership models allows a K-1 status pay structure, allowing high tax deductions.
  • Extraordinary 401K Plan with high tax reduction and faster balance growth.
  • Eligible to receive an Annual Profit Distribution/yearly cash bonus.
  • EAP, travel assistance, and identify theft included.
  • Student loan refinancing discounts.
  • Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Visa status applicants benefits vary. Please speak to a recruiter for more details.

Applicants only. No agencies please.

#physicianfellow

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Residency Core Faculty - Emergency Medicine Ultrasound Fellowship - Riverside Community Hospital

92501 Riverside, California Vituity

Posted 2 days ago

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Job Description

Permanent

Job Title : Academic Ultrasound Faculty

Institution & Position Overview : Join a dynamic academic institution committed to advancing healthcare through cutting-edge education, research, and patient care. We are seeking a highly motivated and experienced individual to join our team at Riverside Community Hospital as an Academic Ultrasound Faculty member.

The Academic Ultrasound Faculty member will play a critical role in the education and training of medical students, residents, and fellows in the use of point-of-care ultrasound (POCUS) across a variety of specialties and clinical settings. This individual will be responsible for developing, leading, and delivering ultrasound curriculum, advancing ultrasound education and research, and actively participating in clinical care.

Key Responsibilities
  • Assist in the development and implementation of ultrasound curricula for both learners in undergraduate and graduate medical education programs
  • Collaborate on the instruction of medical students and residents from emergency medicine, family medicine, anesthesia, surgery, and internal medicine in POCUS education, including both didactic sessions and during their ultrasound rotations.
    Assist in the implementation and improvement of the Ultrasound Fellowship and participate in the instruction and mentorship of the Ultrasound fellow.
  • Conduct clinical and educational research in the field of ultrasound, with opportunities to present and publish findings.
  • Mentor and support the academic development of trainees in their scholarly pursuits related to ultrasound.
  • Provide ongoing POCUS education for physicians, advanced practice providers, and nursing staff.
  • Provide quality assurance feedback on both patient care and educational POCUS exams.
  • Review and revise policies and procedures relevant to POCUS, including internal credentialing and remediation of emergency physicians, trainees, and faculty at Riverside Community Hospital (RCH).
  • Participate in ultrasound-related quality improvement projects within the clinical setting to enhance patient care outcomes.
  • Participate in the recruitment and selection of trainees interested in ultrasound-focused learning.
  • Maintain the online image archival system, ultrasound machines, and POCUS training equipment.
  • Maintain up-to-date knowledge on advancements in ultrasound technology and best practices in education and clinical care.
  • Assist in the development of a hospital-wide, multidisciplinary POCUS program.
  • Participate in ACGME-required scholarly activities, core faculty committee work, conference attendance, and other faculty participation requirements.

Required Experience and Competencies
  • MD or DO degree with board certification in Emergency Medicine
  • Fellowship training in an EUFAC-accredited fellowship program or Advanced Emergency Medicine Ultrasonography (AEMUS) Focused Practice Designation
  • Strong commitment to education with proven experience teaching medical students, residents, and/or fellows.
  • Evidence of scholarly activity, including publications and presentations, in the field of ultrasound is highly desirable.
  • Proficient in ultrasound-guided procedures, diagnostic applications, and advanced imaging techniques.
  • Excellent communication, leadership, and organizational skills.
  • Experience with curriculum development, ultrasound administration, and education research preferred.
  • Licensed or eligible for licensure to practice medicine in California.

The Practice

Riverside Community Hospital - Riverside, California
  • An academic teaching hospital with an established in-house 3-year EM Residency Program affiliated with the University of Riverside.
  • The facility is a Level II Trauma Center with an 80-bed Emergency Department that sees 100,000+ annual ED patient visits and has a 20% admit rate.
  • The hospital is an Accredited Chest Pain Center, a Riverside County designated STEMI Receiving Center, and is equipped with a new helistop to provide high-speed access to the hospital.

The Community

Friendly and wholesome place to work and raise a family. The area offers a wide variety of attractions ranging from fascinating museums, art galleries, and historic landmarks to unique outdoor adventures, spas, and a lively downtown. Enjoy an impressive local dining scene, with restaurants that change their menus regularly, chefs preparing meals tableside, and outdoor settings featuring lush gardens and Spanish architecture.

Benefits & Beyond*

Vituity is a 100% physician-owned partnership and is led by frontline physicians who are all equitable owners. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities. Our leadership understands what your practice needs to thrive and gives you autonomy and local control so you can provide care when, where, and how your patients need it. You are backed by a best-in-class corporate healthcare team and supported by the broad peer-level expertise of 5,000 Vituity clinicians. A patient-first focus drives everything we do, from continually seeking improvements in care delivery to developing and implementing innovations in healthcare. We believe everyone has a role to play in that.

Vituity Locations : Vituity has opportunities at 450 practice locations across the country, serving 8 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

Vituity cares about the whole you. With our comprehensive benefits package, we are mindful of what matters most, and support your needs for today and your plans for the future.

  • Superior Health Plan Options.
  • Dental, Vision, HSA/FSA, life and AD&D coverage, and more.
  • Partnership models allows a K-1 status pay structure, allowing high tax deductions.
  • Extraordinary 401K Plan with high tax reduction and faster balance growth.
  • Eligible to receive an Annual Profit Distribution/yearly cash bonus.
  • EAP, travel assistance, and identify theft included.
  • Student loan refinancing options.
  • Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

Join the Vituity Team

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. We know that when we work together across sites and specialties as an integrated healthcare team, we can exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Visa status applicants' benefits vary. Please speak to a recruiter for more details

Applicants only. No agencies please.

#academicrecruiting

#academicjobsandfellowships

Apply Now

Patient Care Navigator

92504 Riverside, California COPE Health Solutions

Posted today

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Job Description

Description

The Patient Care Navigator provides telephonic and field-based case management services to clients enrolled in the CALAIM Enhanced Care Management and Community Support Program. This person is the main point of contact for clients. The Patient Care Navigator builds strong relationships with clients to stay engaged in medical care and adhere to their medications. Patient Care Navigators are committed to removing the client's barriers to care by identifying critical resources for clients, helping them navigate through health care services and systems, and promoting client health. They work closely with the Care Team, which may include doctors, nurses, and other clinical staff to support positive client health outcomes.

FLSA Status

Non-Exempt

Salary Range

$22.00 - $25.00 per hour

Reports To

Program Manager

Direct Reports

None

Location

Riverside, CA

Travel

Up to 40%

Work Type

Regular

Schedule

Full Time

Position Description:
  • Telephonic and field-based outreach to engage clients in our care management program.
  • Establishes close relationships with and serves as a point of contact for clients.
  • Deliver weekly or monthly health education and promote self-management to clients.
  • Communicate with Care Team members (Care Coordinators, Community Health Worker, Primary Care Physicians and other health care providers) to facilitate client care.
  • Observe, report, and assess client self-administration of medication.
  • Identify resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements.
  • Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance.
  • Maintain strict confidentiality in accordance with agency policies.
  • May meet with clients after primary care physician appointments to review and update care plan with the Care Coordinator
Position Expectations:
  • Meet with Care Team (including, but not limited to, Care Coordinator, Community Health and primary care provider) to discuss client care issues and needs and facilitate client health care.
  • Maintain documentation of all client encounters and complete reporting requirements according to organization standards
  • Track client information, schedules, files, and forms in a confidential manner.
  • Track client attendance at medical appointments and patient navigation sessions and initiate outreach and missed appointment procedures, as necessary.
  • Attend and represent the organization at professional conferences, in-service trainings, and meetings at the request of or with the approval of supervisor.
  • Interest in working with underserved, homeless populations.
  • Physical demands associated with office work.
  • 40% local travel
  • Some evening work may be required.
Qualifications:
  • Minimum high school degree, some college education preferred.
  • Strong understanding of cultural competency with the target population
  • Bilingual (English/Spanish) preferred.
  • Computer literacy desirable
  • Commitment to the mission of care coordination
  • Passionate, trustworthy, and empathetic when working with clients.
  • Ability to build relationships with different types of people, including clients, organization members, and health care providers.
  • Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members.
  • Organized with confidential client material and appointment tracking.
  • Flexible and adaptable in response to changing client and health care providers' needs.


Benefits: As a firm passionate about health care, we're deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, and a paid parental leave program. You can learn more about our benefits offerings here:

What We Do:

COPE Health Solutions (CHS) is a national tech enabled services firm powering success in risk arrangements and development of the future workforce for payers and providers. Our team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers, de-risking the roadmap to advanced value-based payment.

Our firm has expertise in all aspects of population health, strategy, delivery system development, payment systems reform, workforce development and population health management support services, including peerless analytics and performance improvement. We are driven by our passion to help transform health care delivery, align financial incentives to support population health management and build the workforce needed as health care moves to value-based care.

COPE Health Solutions' Analytics for Risk Contracting (ARC) Suite provides a powerful array of analytic and reporting tools designed to achieve optimal value and performance for organizations currently in or planning to move to risk-based arrangements. Leveraging our extensive, hands-on expertise in helping IPAs, ACOs and health systems achieve successful outcomes in risk contracts, our team of managed care experts draw insights from the analytic outputs that are tailored to each organization's unique circumstances to interpret the data and recommend initiatives to help improve total cost and quality.

Our multidisciplinary team of health care experts provides our clients with the experience, capabilities, and tools needed to plan for, design, implement and support both the development and execution of strategy and developing solutions to some of the industry's most complex problems. We partner with our clients through aligned mission and financial incentives to pursue performance excellence in a challenging and rapidly evolving health care environment.

To Apply: To apply for this position, or to view all available positions, visit us at
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Patient Care Assistant

92516 Riverside, California Kaiser Permanente

Posted today

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Job Description

Job Summary:
The patient care assistant assists in patient care delivery, clerical functions and provides unit support through a variety of functions.
Essential Responsibilities:
+ Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Provides basic nursing care needs to assigned patients and make visual observations reporting abnormalities in accordance with established nursing procedures and policies, documents patient observation and direct care information to patients medical records. Take assignments accurately. Works as a team member with assigned RN and other healthcare workers to provide care. Able to organize time and prioritize assignments. Visit each assigned patient at the beginning of the shift/assignment and report observations to R.N. Make rounds on assigned patients at least every two hours, observing and reporting changes to the R.N. Use the Multidisciplinary Plan of Care as a guide for individualized patient care and teaching as directed by the R.N. Identifies discharge barriers and communicates to R.N. Assist with or provide activities of daily living (ADLs) including baths, linen change of occupied and unoccupied bed, dressing, feeding, providing water, grooming and hygiene, AM and HS care, mouth/foley/peri-care. Collect simple specimens and record specimen collection. Reinforce pulmonary hygiene including use of incentive spirometer, sets up oxygen, and connects patient to pulse oximeter. Provide nourishments; monitor and set up NG feedings, G-tube feeding or J-tube feeding for the nurse to administer. Administers minor treatments and procedures such as, but not limited to, EKG test administration, non-medicated enemas (Harris flush, soap suds), non-sterile dressing changes; sitz baths, apply ostomy appliances to old, healed sites; perform oral suctioning; safely apply heat/cooling measures; perform surgical preps; complete pre-op checklist. Perform cast care; apply Bucks traction, CPM machine, sequential stocking. Perform blood glucose monitoring. Provide bed exercises, including range of motion and positioning, and assist patient in ambulating when necessary. For each patient documents care provided, including but not limited to: Oral intake, all output, vital signs, weights and measurements in a concise, accurate, legible and timely manner in the medical record. Transports patients for transfer, discharge or other needs as directed. Provide post-mortem care. Maintains prescribed standards of cleanliness and organization for assigned work areas replenishing stock supplies as necessary.
+ Monitor patient care environment for cleanliness and safety. Maintain a clean, neat work area. Remove faulty, non-functioning equipment from service, label, and report to the appropriate personnel. Order supplied and equipment as needed. Enters equipment repair requests in EMSR. Comply with patient safety practices/policies. Comply with nursing department policies regarding patient rights, restraints, safety belts, posey jackets/belts and side rails. Demonstrate knowledge and understanding of general hospital process and policies, e.g., Fire and Safety, Infection Control, No Smoking, Visitation. Uses aseptic technique in conjunction with Universal Precautions. Follows hazardous waste policies. Participates in providing appropriate emergency procedures as indicated. Respond to codes and other life-threatening situations as appropriate or directed. Demonstrate understanding of assigned role in external/internal disasters. Participate in emergency drills and mock codes. Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel including telephone etiquette. Exhibits excellent customer relations to patients, visitors, physicians and co-workers; shows courtesy, compassion and respect; conforms to unit service standards established for the department and the hospital. Answers phones and patient call lights within two (2) minutes. Answers questions when able, refers all unanswered requests to appropriate nurse. Assists in orienting new personnel as directed. Utilizes house-wide computer to input pending and actual discharges (within 10 minutes of patient departure). Maintains patients chart accurately, neatly, and keeps data entry current. Participates in staff meetings, nursing committees and inservice programs, including annual re-certification. Attend mandatory training classes relating to techniques, procedures and/or current issues, as required. Participate in Quality Improvement/QC activities at the unit level. Assists in ordering and distribution of unit supplies and equipment. Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service. Age Related Competencies: Skills assessments and validations are utilized to ensure that employees providing patient care to specific age groups (i.e. infants, adolescents, elderly, etc.) are proficient identifying the special needs and behaviors associated with a particular patient population.
Basic Qualifications:
Experience
+ For Fontana Positions: Certified Nurse Assistant with 1000 hours recent acute clinical or skilled nursing facility experience within the last three years (excluding training).
+ Current CPR card required.
+ If unable to fill: Certified Nursing Assistant within 1 year of initial certification from a program with clinical training as a PCA Trainee.
+ Current CPR card required.
+ For Riverside Positions: Certified Nurse Assistant with 1000 hours recent acute clinical or skilled nursing facility experience within the last three years (excluding training).
Education
+ Certified Nursing Assistant, Current CPR card
License, Certification, Registration
+ Certified Nurse Assistant (California)
+ Basic Life Support
Additional Requirements:
+ N/A
Preferred Qualifications:
+ N/A
Notes:
- Rotating weekends.
- May schedule up to 40 hours per week.
COMPANY: KAISER
TITLE: Patient Care Assistant
LOCATION: Riverside, California
REQNUMBER: 1355949
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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Patient Care Technician PCT

92504 Riverside, California DaVita

Posted 1 day ago

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Job Description

Posting Date07/14/2025540 East Oglethorpe Ave, Savannah, Georgia, 31401, United States of America**Will Train**DaVita is seeking a Patient Care Technician who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to deliver care in an empathetic, compassionate way - the way you'd want your own care to be?If you haven't considered Nephrology before, read on as we think that you should.Joining DaVita as Patient Care Technician (PCT) is an exciting opportunity to jump start your career in the health care industry! With paid, extensive training, you will gain the skills needed to care for our patients and build a network of other health care professionals across the geography where you live. Once you have successfully completed training, you will join a holistic team of care professionals - including nurses, dietitian, social workers, and other experienced PCTs - to care for our patients. It's not a job, it's giving life and a career based on passion and purpose.DaVita - which is Italian for "giving life" - is working to provide quality service to patients, partners, and teammates. Our mission is to be the Provider, Partner, and Employer of Choice.Our PCTs also find DaVita professionally fulfilling. To help advance your career, we offer clear paths to higher levels of responsibility and compensation through our Clinical Ladders program. Through DaVita's Bridge to your Dreams program, teammates who have been in their role for six consecutive months and in good standing, are eligible to receive tuition assistance up front to pursue their dream of becoming a DaVita RN and getting their Associates Degree in Nursing. We also have dedicated training to become a Facility Administrator, and training to become a Regional Operations Director. Your success is driven by your performance and desire.Some details about this position:No Dialysis experience is required.Training may take place in a facility or a training clinic other than your assigned home clinicPotential to float to various clinics during and after your trainingYou must have a flexible schedule and be able to work mornings, evenings, weekends, and holidaysWhat you can expect:Direct Patient Care. Spend the majority of your day in direct one-on-one patient care to provide safe, comfortable and hygienic dialysis treatment.Our PCTs care for multiple patients.Technician Duties. To monitor patients before, during and after dialysis treatment including measuring and recording stats, patient observations, and hemodialysis machine setup. Please note you will have exposure to blood and needles.Building long-term relationships with your patients who are suffering from end stage renal disease and are receiving treatment on average 3 times/week. You will also be responsible for educating patients on Kidney Dialysis related topics.Team. Cross functional team of clinicians including technicians, nurses, dietitians, social workers and leadership. PCTs work under the supervision of a RN.What we'll provide:DaVita Rewards package connects teammates to what matters most including:Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash outSupport for you and your family: family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave, pet insurance, and morePaid trainingRequirements:Desire to enter the health care field to care for other people in needHigh school diploma or equivalentMust be comfortable working around blood and needlesMust be comfortable mixing acid or bicarbPhysical and mental ability to work long hours (some shifts are 12+ hours) on your feet so wear comfortable shoes! Our work ends when it's safe for our patients.Willingness to train and work across multiple clinics within the territory as needed.Health care experience a plus including: BONENT Certified, Certified Hemodialysis Technician (CHT), Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), or Phlebotomy certification.DaVita is a clinical leader! We have the highest percentage of facilities meeting or exceeding CMS's standards in the government's two key performance programs. We expect our teammates to commit to improving patient health through clinical goal setting and quality improvement initiatives.Ready to make a difference in the lives of patients? Take the first step and apply now.#LI-KS4At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.This position will be open for a minimum of three days.Salary/ Wage RangeFor location-specific minimum wage details, see the following link: DaVita.jobs/WageRatesCompensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

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Manager-Patient Care EmPATH

92354 Loma Linda, California Loma Linda University Medical Center

Posted 1 day ago

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Job Description

The EmPATH unit is a behavioral health unit designed to treat patients who have traditionally been cared for in the emergency department (ED). This unit, opening in 2026, will accept patients from both the adult and children's hospital. Candidates hired into our EmPATH positions will begin their employment in Fall 2025 and Winter 2026.

Job Summary: The Manager-Patient Care EmPATH works collaboratively with the Director to provide administrative, human resource and financial management for designated area(s) of responsibility. Functions in a Magnet Recognized tertiary academic medical center with level one trauma designation. Directs day-to-day operations based on the needs of the patient population served, established professional practice model (Duffy Quality-Caring Model), applicable regulatory standards and requirements, and approved clinical practice standards, policies and procedures. Ensures quantity and quality of staff as applicable to department hours of operation. Exhibits mission-focused thinking and participates in the nursing strategic planning process and aligns service goals and objectives with the mission, vision, and values of the organization. Ensures areas of responsibility comply with requirements of planning, regulatory, inspecting agencies, and hospital/department policies. Mentors and coaches charge nurses and staff in transforming culture, processes and clinical practice that meets the demands of cutting-edge health care delivery and nursing excellence. Supports and inspires professional governance groups to attain required nursing excellence standards to maintain Magnet Recognition as outlined by the American Nurses Credentialing Center (ANCC). Provides leadership in the conversion of care to evidenced-based practice at the bedside with emphasis on safety initiatives, quality care, and best practices supported by innovative technology. Participates in on-call rotation for designated area(s) based on business need. If in a recovery program, at least two years of sobriety is required for staff and at least five years for Management. Performs other duties as needed.

Education and Experience: Bachelor's Degree in Nursing required, or, Associate's Degree in Nursing and a Bachelor's Degree in healthcare related field and a Master's Degree in Nursing required. Minimum three years nursing experience required, which has provided opportunity to demonstrate leadership competencies in behavioral health nursing, emergency department, specialty field, or education.

Knowledge and Skills: Substantial knowledge of state and federal behavioral and mental health regulations and accreditation, finance, performance improvement, quality, patient safety, evidenced-based clinical practice standards, medical staff structure, legal aspects of care, and nursing scope of practice required. Demonstrates professional competency and ability to develop and champion department-specific clinical outcome improvements in a multi-initiative organization. Ability to work effectively with a wide variety of staff. Knowledge and application of adult learning principles, management techniques, and utilizes problem-solving methodologies in a proactive and creative manner. Able to read; write and speak with professional quality; use computer and software programs necessary to the position (Word, Excel, Power Point); operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; provide leadership; be assertive and consistent in enforcing policies ensuring compliance with regulatory standards, rules and laws; think critically; use sound judgment based on factual information and clinical knowledge; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: Active California Registered Nurse Licensure required. Basic Life Support Certification issued by the American Heart Association required. Other certifications as required in the department specific Plan for Providing Care.

Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.
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Manager-Patient Care EmPATH

92354 Loma Linda, California Loma Linda University Medical Center

Posted 3 days ago

Job Viewed

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Job Description

The EmPATH unit is a behavioral health unit designed to treat patients who have traditionally been cared for in the emergency department (ED). This unit, opening in 2026, will accept patients from both the adult and children's hospital. Candidates hired into our EmPATH positions will begin their employment in Fall 2025 and Winter 2026.

Job Summary: The Manager-Patient Care EmPATH works collaboratively with the Director to provide administrative, human resource and financial management for designated area(s) of responsibility. Functions in a Magnet Recognized tertiary academic medical center with level one trauma designation. Directs day-to-day operations based on the needs of the patient population served, established professional practice model (Duffy Quality-Caring Model), applicable regulatory standards and requirements, and approved clinical practice standards, policies and procedures. Ensures quantity and quality of staff as applicable to department hours of operation. Exhibits mission-focused thinking and participates in the nursing strategic planning process and aligns service goals and objectives with the mission, vision, and values of the organization. Ensures areas of responsibility comply with requirements of planning, regulatory, inspecting agencies, and hospital/department policies. Mentors and coaches charge nurses and staff in transforming culture, processes and clinical practice that meets the demands of cutting-edge health care delivery and nursing excellence. Supports and inspires professional governance groups to attain required nursing excellence standards to maintain Magnet Recognition as outlined by the American Nurses Credentialing Center (ANCC). Provides leadership in the conversion of care to evidenced-based practice at the bedside with emphasis on safety initiatives, quality care, and best practices supported by innovative technology. Participates in on-call rotation for designated area(s) based on business need. If in a recovery program, at least two years of sobriety is required for staff and at least five years for Management. Performs other duties as needed.

Education and Experience: Bachelor's Degree in Nursing required, or, Associate's Degree in Nursing and a Bachelor's Degree in healthcare related field and a Master's Degree in Nursing required. Minimum three years nursing experience required, which has provided opportunity to demonstrate leadership competencies in behavioral health nursing, emergency department, specialty field, or education.

Knowledge and Skills: Substantial knowledge of state and federal behavioral and mental health regulations and accreditation, finance, performance improvement, quality, patient safety, evidenced-based clinical practice standards, medical staff structure, legal aspects of care, and nursing scope of practice required. Demonstrates professional competency and ability to develop and champion department-specific clinical outcome improvements in a multi-initiative organization. Ability to work effectively with a wide variety of staff. Knowledge and application of adult learning principles, management techniques, and utilizes problem-solving methodologies in a proactive and creative manner. Able to read; write and speak with professional quality; use computer and software programs necessary to the position (Word, Excel, Power Point); operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; provide leadership; be assertive and consistent in enforcing policies ensuring compliance with regulatory standards, rules and laws; think critically; use sound judgment based on factual information and clinical knowledge; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: Active California Registered Nurse Licensure required. Basic Life Support Certification issued by the American Heart Association required. Other certifications as required in the department specific Plan for Providing Care.

Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.
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PATIENT CARE SUPERVISOR - LVN

92354 Loma Linda, California Heritage Gardens Health Care Center

Posted today

Job Viewed

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Job Description

PRINCIPAL RESPONSIBILITIES:

A. CLINICAL:
  • Performs patient assessments by developing, implementing, and evaluating Patient Care Plans.
  • •Performs treatments, administers medications, and/or implements other nursing interventions as indicated by the Patient Care Plan and/or Physician Order.
  • Provides nursing care in accordance with infection control standards.
  • Follows safety policies when performing nursing care.
  • Initiates emergency measures according to Center policy and within standards of nursing practice.
B. ADMINISTRATIVE
  • Ensures the exchange of essential information necessary for quality patient care.
  • Maintains all documentation as required by Federal, State, and Company and policies.
  • Maintains inventory of supplies and/or medications to meet patient needs.
  • Participates in all assigned meetings and in-services.
C. SUPERVISORY
  • Meets unit work goals through assignment of staff to patient care needs.
  • Monitors performance through coaching and praising.
  • Recognizes effective performance (or) takes direct corrective action after coaching/ counseling as needed
  • Evaluates quality and quantity of patient care service accomplished by staff.
D. CONSUMER SERVICE:
  • Presents professional image to consumers through dress, behavior, and speech.
  • Adheres to Company standards for resolving consumer concerns.
  • Ensures that all patient rights are protected.
E. QUALIFICATIONS:
  • Current nursing licensure in the state of California required.
  • Written and verbal communication skills in English as business necessity.
  • Administrative and organizational abilities necessary.
  • Current CPR certification required.
  • One year of nursing experience preferred.
  • Supervisory experience preferred.
Requirements

STANDARD OF PERFORMANCE

A. CLINICAL:

Activity:
  1. Participates in Shift Report.
  2. Performs patient assessments:
  • Admission;
  • Daily;
  • Change of condition; and
  • Discharge.
  1. Conducts comprehensive assessment (MDS) and initiates/updates patient plan of care.
  2. Performs treatments as prescribed.
  3. Passes medications as prescribed.
  4. Follows infection control policies in performing nursing care:
  • Hand washing;
  • Universal precautions; and
  • Linen handling procedures.
  1. Follows all safety policies in performing nursing care.
  2. Initiates and conducts emergency measures required to stabilize patient condition.
  3. Follows Company nursing policies and procedures at all times when delivering resident care.
Measured by:
  1. Time and Attendance Records and direct observation by Director of Nursing.
  2. Admission Checklist, rounds by Patient Care Coordinator, and review of Clinical Record Summary discharge notes.
  3. Results of Quality Assurance Standard review by DON and completion of MDS audits and Plan of Care audits.
  4. Quality Assurance standards outcome properly documented to Treatment Sheet and direct observation by Patient Care Coordinator.
  5. Quality Assurance standards documented to Medication Record and direct observation by Patient Care Coordinator.
  6. Quality Assurance Standards, direct observation by Patient Care Coordinator, and review of Infection Control Report by Patient Care Coordinator.
  7. Review of Safety Committee Reports.
  8. Required documentation (i.e., daily nurse's notes).
  9. Direct observation by the Patient Care Coordinator.
B. ADMINISTRATIVE:

Activity:
  1. Communicates patient needs and change of condition to appropriate persons, i.e.:
  • Other shifts and patient care;
  • Coordinator;
  • Dietary;
  • Activities and social services;
  • Physicians;
  • Responsible parties (i.e., families, conservator);
  • Outside therapies; and
  • Maintenance Department.

2. Maintain all documentation (current and complete) including, but not limited to:
  • Patient Care Plans;
  • Nursing Progress Notes;
  • Medication Administration Record;
  • Treatment Records;
  • Physician Order Sheets;
  • Quality Assurance audits;
  • Acuity Reports;
  • Incident Reports; and
  • Restorative Progress Summary.
3. Utilizes nursing supplies as needed.

4. Orders medications as needed and as ordered by physicians:
  • Logs ordered and received;
  • Removes discounted medications; and
  • Reorder emergency medication kit.
5. Participates in all meetings as required.

6. Participates in all in-service as required.

Measured by:
  1. Direct observation and review by Patient Care Coordinator.
  2. Review of appropriate documentation by Patient Care Coordinator and Medical Records audit.
  3. Review of supply inventory and observation of patient bedside units by Patient Care Coordinator.
  4. Review of medication storage and preparation areas, review of appropriate documentation by Patient Care Coordinator, and review of pharmacy audit.
  5. Review of minutes, review of attendance records, and direct observation by Patient Care Coordinator.
  6. Review of in-service records by Director of Staff Development and Patient Care Coordinator.
C. SUPERVISORY:

Activity:
  1. Assigns staff to meet patient care needs by verbal and/or written Condition Report.
  2. Assists in providing adequate staffing by seeking replacements for current and oncoming shifts.
  3. Uses Absentee Report forms appropriately.
  4. Observes staff performance during patient rounds.
  5. Coaches staff during rounds for both quality and quantity of work performance and work habits.
  6. Demonstrates effective work habits to staff during rounds and as needed.
  7. Praises and recognizes staff for effective performance.
  8. Participates with Patient Care Coordinator in Progressive coaching and follow-up.
  9. Monitors patient appearance and comfort.
  10. Audits documentation by nursing staff.
Measured by:
  1. Review of completed Daily Assignment Sheet and direct observation by Patient Care Coordinator.
  2. Review of documentation in Shift Log Book and verbal report.
  3. Completed Absentee Report on file.
  4. Resident outcome Quality Assurance tool and direct observation by Patient Care Coordinator.
  5. Direct observation by Patient Care Coordinator.
  6. Direct observation by Patient Care Coordinator.
  7. Positive feedback from staff and direct observation by Patient Care Coordinator.
  8. Review of documented Progressive Coaching Form.
  9. Direct observation by Patient Care Coordinator and absence of complaints.
  10. Medical Records audit.
D. CONSUMER SERVICE:
  1. Reports for duty in approved uniform and maintains high standards of personal hygiene.
  2. Refrains from rude and discourteous behavior toward consumers and co-workers. Avoids the use of profanity.
  3. Limits eating and/or smoking to designated areas.
  4. Reports to duty promptly as scheduled (and) takes breaks only during assigned times and in designated places.
  5. Speaks, writes, and understands English for business necessity.
  6. Follows consumer service standards for:
  • Making daily contact with patients;
  • Greeting visitors;
  • Making initial contact with newly admitted residents;
  • Giving information to patients and visitors;
  • Getting information from patients and visitors;
  • Referring patients and visitors; and
  • Handling complaints.

7. Utilizes the telephone in accordance with consumer service standards when:
  • Answering phones;
  • Placing a caller on hold;
  • Transferring a call; and
  • Taking a message.

8. Utilizes the paging system effectively.

9. Monitors general patient care to identify and correct any infringement of patient rights.

Measured by:
  1. Visual inspections by Patient Care Coordinator.
  2. Absence of complaints.
  3. Direct observation by Patient Care Coordinator.
  4. Direct observation by Patient Care Coordinator.
  5. Direct observation by Patient Care Coordinator.
  6. A combination of absence of complaints (and) periodic audit of skills by Patient Care Coordinator or other management staff.
  7. A combination of absence of complaints (and) periodic audit of skills by Patient Care Coordinator or other management staff.
  8. A combination of absence of complaints and periodic audit of skills by Patient Care Coordinator and other management staff.
  9. A combination of absence of complaints and periodic audit of skills by Patient Care Coordinator and other management staff.
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PATIENT CARE SUPERVISOR - LVN

92409 San Bernardino, California Heritage Gardens Health Care Center

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Type

Part-time

Description

PRINCIPAL RESPONSIBILITIES:

A. CLINICAL:

  • Performs patient assessments by developing, implementing, and evaluating Patient Care Plans.
  • •Performs treatments, administers medications, and/or implements other nursing interventions as indicated by the Patient Care Plan and/or Physician Order.
  • Provides nursing care in accordance with infection control standards.
  • Follows safety policies when performing nursing care.
  • Initiates emergency measures according to Center policy and within standards of nursing practice.
B. ADMINISTRATIVE
  • Ensures the exchange of essential information necessary for quality patient care.
  • Maintains all documentation as required by Federal, State, and Company and policies.
  • Maintains inventory of supplies and/or medications to meet patient needs.
  • Participates in all assigned meetings and in-services.
C. SUPERVISORY
  • Meets unit work goals through assignment of staff to patient care needs.
  • Monitors performance through coaching and praising.
  • Recognizes effective performance (or) takes direct corrective action after coaching/ counseling as needed
  • Evaluates quality and quantity of patient care service accomplished by staff.
D. CONSUMER SERVICE:
  • Presents professional image to consumers through dress, behavior, and speech.
  • Adheres to Company standards for resolving consumer concerns.
  • Ensures that all patient rights are protected.
E. QUALIFICATIONS:
  • Current nursing licensure in the state of California required.
  • Written and verbal communication skills in English as business necessity.
  • Administrative and organizational abilities necessary.
  • Current CPR certification required.
  • One year of nursing experience preferred.
  • Supervisory experience preferred.
Requirements

STANDARD OF PERFORMANCE

A. CLINICAL:

Activity:
  1. Participates in Shift Report.
  2. Performs patient assessments:
  • Admission;
  • Daily;
  • Change of condition; and
  • Discharge.
  1. Conducts comprehensive assessment (MDS) and initiates/updates patient plan of care.
  2. Performs treatments as prescribed.
  3. Passes medications as prescribed.
  4. Follows infection control policies in performing nursing care:
  • Hand washing;
  • Universal precautions; and
  • Linen handling procedures.
  1. Follows all safety policies in performing nursing care.
  2. Initiates and conducts emergency measures required to stabilize patient condition.
  3. Follows Company nursing policies and procedures at all times when delivering resident care.
Measured by:
  1. Time and Attendance Records and direct observation by Director of Nursing.
  2. Admission Checklist, rounds by Patient Care Coordinator, and review of Clinical Record Summary discharge notes.
  3. Results of Quality Assurance Standard review by DON and completion of MDS audits and Plan of Care audits.
  4. Quality Assurance standards outcome properly documented to Treatment Sheet and direct observation by Patient Care Coordinator.
  5. Quality Assurance standards documented to Medication Record and direct observation by Patient Care Coordinator.
  6. Quality Assurance Standards, direct observation by Patient Care Coordinator, and review of Infection Control Report by Patient Care Coordinator.
  7. Review of Safety Committee Reports.
  8. Required documentation (i.e., daily nurse's notes).
  9. Direct observation by the Patient Care Coordinator.
B. ADMINISTRATIVE:

Activity:
  1. Communicates patient needs and change of condition to appropriate persons, i.e.:
  • Other shifts and patient care;
  • Coordinator;
  • Dietary;
  • Activities and social services;
  • Physicians;
  • Responsible parties (i.e., families, conservator);
  • Outside therapies; and
  • Maintenance Department.

2. Maintain all documentation (current and complete) including, but not limited to:
  • Patient Care Plans;
  • Nursing Progress Notes;
  • Medication Administration Record;
  • Treatment Records;
  • Physician Order Sheets;
  • Quality Assurance audits;
  • Acuity Reports;
  • Incident Reports; and
  • Restorative Progress Summary.
3. Utilizes nursing supplies as needed.

4. Orders medications as needed and as ordered by physicians:
  • Logs ordered and received;
  • Removes discounted medications; and
  • Reorder emergency medication kit.
5. Participates in all meetings as required.

6. Participates in all in-service as required.

Measured by:
  1. Direct observation and review by Patient Care Coordinator.
  2. Review of appropriate documentation by Patient Care Coordinator and Medical Records audit.
  3. Review of supply inventory and observation of patient bedside units by Patient Care Coordinator.
  4. Review of medication storage and preparation areas, review of appropriate documentation by Patient Care Coordinator, and review of pharmacy audit.
  5. Review of minutes, review of attendance records, and direct observation by Patient Care Coordinator.
  6. Review of in-service records by Director of Staff Development and Patient Care Coordinator.
C. SUPERVISORY:

Activity:
  1. Assigns staff to meet patient care needs by verbal and/or written Condition Report.
  2. Assists in providing adequate staffing by seeking replacements for current and oncoming shifts.
  3. Uses Absentee Report forms appropriately.
  4. Observes staff performance during patient rounds.
  5. Coaches staff during rounds for both quality and quantity of work performance and work habits.
  6. Demonstrates effective work habits to staff during rounds and as needed.
  7. Praises and recognizes staff for effective performance.
  8. Participates with Patient Care Coordinator in Progressive coaching and follow-up.
  9. Monitors patient appearance and comfort.
  10. Audits documentation by nursing staff.
Measured by:
  1. Review of completed Daily Assignment Sheet and direct observation by Patient Care Coordinator.
  2. Review of documentation in Shift Log Book and verbal report.
  3. Completed Absentee Report on file.
  4. Resident outcome Quality Assurance tool and direct observation by Patient Care Coordinator.
  5. Direct observation by Patient Care Coordinator.
  6. Direct observation by Patient Care Coordinator.
  7. Positive feedback from staff and direct observation by Patient Care Coordinator.
  8. Review of documented Progressive Coaching Form.
  9. Direct observation by Patient Care Coordinator and absence of complaints.
  10. Medical Records audit.
D. CONSUMER SERVICE:
  1. Reports for duty in approved uniform and maintains high standards of personal hygiene.
  2. Refrains from rude and discourteous behavior toward consumers and co-workers. Avoids the use of profanity.
  3. Limits eating and/or smoking to designated areas.
  4. Reports to duty promptly as scheduled (and) takes breaks only during assigned times and in designated places.
  5. Speaks, writes, and understands English for business necessity.
  6. Follows consumer service standards for:
  • Making daily contact with patients;
  • Greeting visitors;
  • Making initial contact with newly admitted residents;
  • Giving information to patients and visitors;
  • Getting information from patients and visitors;
  • Referring patients and visitors; and
  • Handling complaints.

7. Utilizes the telephone in accordance with consumer service standards when:
  • Answering phones;
  • Placing a caller on hold;
  • Transferring a call; and
  • Taking a message.

8. Utilizes the paging system effectively.

9. Monitors general patient care to identify and correct any infringement of patient rights.

Measured by:
  1. Visual inspections by Patient Care Coordinator.
  2. Absence of complaints.
  3. Direct observation by Patient Care Coordinator.
  4. Direct observation by Patient Care Coordinator.
  5. Direct observation by Patient Care Coordinator.
  6. A combination of absence of complaints (and) periodic audit of skills by Patient Care Coordinator or other management staff.
  7. A combination of absence of complaints (and) periodic audit of skills by Patient Care Coordinator or other management staff.
  8. A combination of absence of complaints and periodic audit of skills by Patient Care Coordinator and other management staff.
  9. A combination of absence of complaints and periodic audit of skills by Patient Care Coordinator and other management staff.
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