9,433 Sales And Quality Control jobs in the United States

Job Description Job Description   CBH is a dynamic organization dedicated to providing access to high-quality, accountable care to improve the health and mental wellness of our members. As part of our growth, we are seeking a detail-oriented Quality Management Specialist to join our team.

CBH offers a robust compensation and benefits package, including:

• Family Planning, Fertility, Adoption Benefits
• 403B Retirement Plan
• PTO Days/Sick Days
• Wellness Program
• Employee Assistance Program
• Health, Dental, Vision Insurance
• Medical, Prescription Drug Insurance
• Tuition Reimbursement
• Commuter Benefits
• Flexible Spending

Position Overview:  

The Quality Management Specialist is responsible for assisting in the daily operation of the Quality Management processes.   This entails tracking, trending and resolving significant incidents and quality concerns.

Essential Functions : 

• Assists in the tracking and trending of all reported quality issues and produces trend analysis.
• Investigates clinical quality issues and completes all required reports and related documentation.
• Facilitates provider teaming meetings. Conducts on-site provider visits, monitors Quality Improvement Plan submissions, and prepares required letters to providers.
• Assist with coding of all Significant Incident Reports and determining level of follow up warranted. 

Position Requirements: 

• Education: Master’s degree in behavioral health, healthcare or social sciences
• License/Certification:   N/A
• Relevant Work Experience:   Minimum of 3 years of post-graduate experience with at least 2 years of experience in a health care or quality management setting

Skills:

• Proficient in Microsoft Office applications
• Excellent written and verbal communication skills
• Must have knowledge of PA Act 68, Appendix H and medical necessity criteria
• Customer service skills
• Training and facilitating skills
• Strong interpersonal skills
• Thorough knowledge of DBH and DHS systems and services

Philadelphia Residency Requirement:

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire. 

U.S. Authorization Requirement: 

• CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Equal Employment Opportunity:   

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation: 

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. 
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at  

Compensation details: 59600-66000 Yearly Salary

PI902a8c1d5e33-25405-37838135

UPMC Community Care Behavioral Health is hiring full-time Quality Management Specialists! This position involves extensive travel throughout Pennsylvania, with remote work available during non-travel periods. Candidates may reside in PA, OH, MD, NY, NJ or WV. The selected candidate would need to reside within 2 hours of a CCBH office location.

The Quality Management Specialist is responsible for performing functions related to quality management and improvement, in compliance with NCQA, HEDIS, URAC the Commonwealth of Pennsylvania Department of Health quality assurance regulations, and all other regulatory and oversight agencies.

**Despite the pay range listed, the current budget for this position is $21.86/hr - $24/hr.

**Responsibilities:**

+ Prepares formal reports and tracks timing of various levels of report completion.

+ Responsible for specified data collection related to all functional departments of Community Care.

+ Responsible for tracking committee actions and outcomes for feedback to the appropriate individual/committee.

+ Responsible for preparing reports to be sent to cross contract oversight agencies.

+ Responsible for performing targeted audits.

+ Responsible for assisting with preparation for NCQA, URAC and other site visits.

+ Responsible for appropriate correspondence related to managing quality data.

+ Responsible for logging, tracking, monitoring, and reporting individual and aggregate reports to the Management staff of the Quality Management department, and other leadership staff as appropriate.

+ Responsible for written quality newsletters, and assisting with the provider and member newsletters as indicated.

+ Responsible for monitoring quality tracking reports and providing individual feedback to appropriate staff, and aggregating the data on a monthly basis. Prepares weekly, monthly, quarterly, and annual reports and tracks timeliness of investigation and follow-up of identified significant member events.

+ Responsible to assist with tasks related to the Outcomes Department and other departments as assigned by quality management staff.

+ Responsible for participating in updating the QM Plan.

+ Responsible for identifying trends related to product and participating providers.

+ Responsible for minute taking at the Board Quality Improvement Committee and other quality committees as assigned.

+ Responsible for preparing monthly and quarterly quality improvement reports to the Board.

+ Ability to travel for 75% of the year

+ Bachelor's Degree preferred.

+ Experience in managed care preferred.

+ Two years of clinical experience in a health or human services agency may be substituted for education requirements (CAC-Certified Addictions Counselor preferred).

+ Experience in substance use disorder treatment preferred.

+ Knowledge of Microsoft Word, Excel, and PowerPoint required.

+ Excellent organizational skills.

+ Experience in report writing and collection and organization of large quantities of data preferred.

+ Ability to maintain effective professional liaison with all levels of staff, including professional and institutional providers of care. Independent problem solving related to job responsibilities based on knowledge of quality standards, pertinent issues related to product and population served, and the operating practices of this organization.

+ Ability to identify trends or problem areas.

+ Ability to propose and, with supervision, implement solutions to identified trends or problem areas with recommendations for improvement.

+ Demonstrates clinical knowledge of behavioral health related issues.

+ Excellent clinical, written and oral communication skills.

+ Responsiveness to deadlines and has work completed on or before deadline 95% of the time.

+ Pennsylvania-approved ASAM training preferred, will be preferred within one year of hire

**Licensure, Certifications, and Clearances:**

+ Pennsylvania Licensure and Certification preferred: LSW, LCSW, LPC, LMFT, RN, CAC.

+ Valid Pennsylvania Driver's License preferred.

**UPMC is an Equal Opportunity Employer/Disability/Veteran**

UPMC Community Care Behavioral Health is hiring full-time Quality Management Specialists! This position involves extensive travel throughout Pennsylvania, with remote work available during non-travel periods. Candidates may reside in PA, OH, MD, NY, NJ or WV. The selected candidate would need to reside within 2 hours of a CCBH office location.

The Quality Management Specialist is responsible for performing functions related to quality management and improvement, in compliance with NCQA, HEDIS, URAC the Commonwealth of Pennsylvania Department of Health quality assurance regulations, and all other regulatory and oversight agencies.

Despite the pay range listed, the current budget for this position is $21.86/hr - $24/hr.

Responsibilities:

* Prepares formal reports and tracks timing of various levels of report completion.
* Responsible for specified data collection related to all functional departments of Community Care.
* Responsible for tracking committee actions and outcomes for feedback to the appropriate individual/committee.
* Responsible for preparing reports to be sent to cross contract oversight agencies.
* Responsible for performing targeted audits.
* Responsible for assisting with preparation for NCQA, URAC and other site visits.
* Responsible for appropriate correspondence related to managing quality data.
* Responsible for logging, tracking, monitoring, and reporting individual and aggregate reports to the Management staff of the Quality Management department, and other leadership staff as appropriate.
* Responsible for written quality newsletters, and assisting with the provider and member newsletters as indicated.
* Responsible for monitoring quality tracking reports and providing individual feedback to appropriate staff, and aggregating the data on a monthly basis. Prepares weekly, monthly, quarterly, and annual reports and tracks timeliness of investigation and follow-up of identified significant member events.
* Responsible to assist with tasks related to the Outcomes Department and other departments as assigned by quality management staff.
* Responsible for participating in updating the QM Plan.
* Responsible for identifying trends related to product and participating providers.
* Responsible for minute taking at the Board Quality Improvement Committee and other quality committees as assigned.
* Responsible for preparing monthly and quarterly quality improvement reports to the Board.
* Ability to travel for 75% of the year
* Bachelor's Degree preferred.
* Experience in managed care preferred.
* Two years of clinical experience in a health or human services agency may be substituted for education requirements (CAC-Certified Addictions Counselor preferred).
* Experience in substance use disorder treatment preferred.
* Knowledge of Microsoft Word, Excel, and PowerPoint required.
* Excellent organizational skills.
* Experience in report writing and collection and organization of large quantities of data preferred.
* Ability to maintain effective professional liaison with all levels of staff, including professional and institutional providers of care. Independent problem solving related to job responsibilities based on knowledge of quality standards, pertinent issues related to product and population served, and the operating practices of this organization.
* Ability to identify trends or problem areas.
* Ability to propose and, with supervision, implement solutions to identified trends or problem areas with recommendations for improvement.
* Demonstrates clinical knowledge of behavioral health related issues.
* Excellent clinical, written and oral communication skills.
* Responsiveness to deadlines and has work completed on or before deadline 95% of the time.
* Pennsylvania-approved ASAM training preferred, will be preferred within one year of hire

Licensure, Certifications, and Clearances:

* Pennsylvania Licensure and Certification preferred: LSW, LCSW, LPC, LMFT, RN, CAC.
* Valid Pennsylvania Driver's License preferred.

UPMC is an Equal Opportunity Employer/Disability/Veteran

**Overview**

**Be inspired. Be rewarded. Belong. At Emory Healthcare.**

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.

We provide:

+ Comprehensive health benefits that start day 1

+ Student Loan Repayment Assistance & Reimbursement Programs

+ Family-focused benefits

+ Wellness incentives

+ Ongoing mentorship, _development,_ and leadership programs

+ And more

**Description**

We're seeking a **Quality Management Specialist (Registered Nurse / RN)** responsible for chart review and data abstraction in support of quality measurement, analysis, and improvement across Emory Healthcare. Job responsibilities require detailed/expert knowledge of regulatory requirements/standards which may include core measures, accreditation, registries and other quality metrics. The Quality Management Specialist supports interventions through interdepartmental collaboration and planning, multi-disciplinary communication and implementation/analysis of new care delivery processes impacting quality metrics. This individual will:

+ Serve as a resource for education and training regarding quality improvement, accreditation standards, internal process improvements and external regulatory requirements

+ Assist in achieving goals of high quality, cost effective patient care and services, while demonstrating compliance with Joint Commission, CMS and other regulatory agencies.

+ Collaborate with Leadership on recommendations for sustainable processes and system improvements to maintain quality metrics and/or accreditation related objectives.

+ Participate in collaborative efforts with the Director by providing complete, accurate and timely feedback on status of compliance and collaboration for improvement of quality metrics and/or accreditation standards.

+ Reports unusual or questionable situations to CQO/CMO and/or Leadership.

+ Provide daily feedback to frontline caregivers to facilitate the completion of time.

+ Facilitate compliance with quality metrics through collaborative planning, coordination, implementation, and evaluation of new care delivery processes, documentation processes and data.

+ Assists the organization in maintaining preparedness for accreditation and licensure surveys.

+ Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.

+ Identify specific patient populations requiring Core Measure and registry documentation (ex. HF/AMI/Pneumonia/SCIP, NSQIP, STS, and ACC) utilizing electronic processes and when indicated, concurrent chart reviews.

+ Perform daily chart review and documentation of core measures, registry and selected quality indicators.

+ Responds to requests to data aggregation and analysis.

+ Serve as a resource to IS for integration of electronic processes impacting quality metrics/data.

**MINIMUM QUALIFICATIONS:**

+ Bachelor's in Nursing.

+ Preferred 5 years, minimum 3 years of experience working in a complex healthcare work environment.

+ In lieu of degree, minimum seven years of experience working in a complex healthcare work environment.

+ Must have a valid, active unencumbered Nursing license or temporary permit approved by the Georgia Licensing Board.

+ Knowledge of Quality Improvement Methodology, Data Collection and Analysis and Improvement techniques.

+ Knowledge of reporting requirements for other external agencies that hospitals submit data to including, but not limited to, Anthem, Leapfrog, and United Healthcare. Publicly reported data (understanding of the rules).

+ Understanding how data impacts hospital finance, accreditation, and patient care workflows.

+ Is familiar and can speak to benchmarks related to performance and registry or external sources.

+ Understanding of TJC/CMS and clinical registry data including how to interpret benchmarks, odds ratios, and statistical control processes.

+ Microsoft Office tools (Word, Power Point, Excel, Teams, OneDrive, Sharepoint) required.

+ Proficient in Epic EMR.

+ SPECIFIC COMPETENCIES: Health Data Analytics: Apply procedures for the governance of data assets (understanding data abstraction specifications).

**JOIN OUR TEAM TODAY!** Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network,establishedin 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.

**Additional Details**

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at . Please note that one week's advance notice is preferred.

**Connect With Us!**

Connect with us for general consideration!

**Division** _The Emory Clinic_

**Campus Location** _Atlanta, GA, 30322_

**Campus Location** _US-GA-Atlanta_

**Department** _TEC Heart & Vascular Admin_

**Job Type** _Regular Part-Time_

**Job Number** _148107_

**Job Category** _Nursing_

**Schedule** _7a-3:30p_

**Standard Hours** _24 Hours_

**Hourly Minimum** _USD $44.10/Hr._

**Hourly Midpoint** _USD $51.12/Hr._

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

Details

* Department: Nursing Administration
* Schedule: Days
* Hospital: Nazarethville Place
* Location: Des Plaines, IL
* Salary: $96,269.20 - $130,245.95 per year

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

Responsibilities

Direct quality management activities and resources.

Responsibilities:

* Oversee progress of departmental and/or hospital-wide quality improvement projects. Report any difficulties with progress to respective managers.
* Analyze patient and/or resident care information from data sources. Identify real or potential

concerns and oversee development of recommendations to correct or prevent concerns.
* Develop succinct and comprehensive reports detailing quality improvement activities, including periodic reporting of organizational performance data.
* Oversee adherence to regulatory standards for quality improvement. Act as a resource for quality improvement information.

Requirements

Licensure / Certification / Registration:

* Quality Professional preferred.
* Risk Management preferred.

Education:

* High School diploma equivalency with 5 years of applicable cumulative job specific experience

required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

Why Join Our Team

Ascension Living is a nationally recognized non-profit senior living provider offering rewarding career opportunities in numerous locations across 11 states and Washington D.C. As part of our Independent Living, Assisted Living, Short-term Rehabilitation, Memory Support or Long-term Care teams, you will be empowered to provide compassionate, personalized care and develop lasting relationships with our residents and their loved ones.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify

Welcome to Montage Health's application process!

Job Description:

Under the leadership of a vice president, the department director carries out the strategy and vision for the assigned departments (including Quality Management, Medical Staff Services, Infection Prevention) that supports Community Hospital's strategic plan, quality commitment, and values while complying with hospital policies/procedures and applicable laws and standards.

The director is responsible and accountable for overall management of the assigned departments and service to include assessing, planning, implementing, and evaluating all aspects of care/services delivered; ensuring quality programs, patient safety, and a level of customer service that strives to exceed internal and external customer expectations.

The director develops and mentors a high-performing team for all areas of responsibility through practice of excellent employee relations, attention to employee needs (including fostering effective working relationships training, developing/coaching and evaluating), performance improvement initiatives, a collaborative environment, and initiating personnel actions, when necessary, in accordance with Human Resource policies and organization philosophy.

The director ensures financial viability by managing both applicable revenue and expenses with attention to cost management, productivity in assigned cost centers, and tactical execution of Lean concepts.

The director establishes and maintains effective working relationships with medical staff, organizational leaders, and other departments and fosters a collaborative environment with department leadership and staff in order to achieve department goals.

In addition to the above, the Quality Management Director is responsible for regulatory and accreditation survey coordination throughout the organization, managing the medical staff office to coordinate credentialing and other activities for the hospital and the long term care facility, and managing the CME program for compliance with IMQ or other standards to maintain accreditation status. Acts as a liaison between the hospital and medical staff participating with medical staff and hospital leaders in planning, development, decision-making and administration of medical and professional staff activities in accordance with federal and state laws, Joint Commission requirements, medical staff bylaws and/or rules and regulations, and policies. Is authorized to request information on all performance improvement activities including those of the medical staff, allied health services and other clinical caregivers for the reporting of such information.

Experience

Five years of progressive quality management experience in an acute care hospital or health system. Preference given to those with clinical work experience (ex. nursing, pharmacy, laboratory). Must have thorough knowledge of patient care, healthcare systems, regulatory body inspection, and be able to implement processes that enhance quality. Must have a demonstrated ability to facilitate change and work with the organized medical staff. Must have the analytical, customer service, and financial skills to measure the outcomes of performance improvement processes.

Preferred experience:

• implementing the rapid-cycle change model of quality improvement,
• integrating quality databases with operational IT systems,
• utilizing statistical process control and analytical statistics to measure small area variation,
• developing quality dashboards,
• developing physician profiles,
• implementing patient safety systems,
• implementing patient satisfaction systems,
• leading a successful TJC survey;
• managing credentialing/privileging systems (electronic or manual), and

coordinating CME programs for organized medical staff.

Education

Master of Science in a health related field or business administration preferred.

Licensure/Certifications

Not applicable.

Equal Opportunity Employer

#LI-AC1

Assigned Work Hours:

Full time (exempt)

Position Type:
Regular

Welcome to Montage Health's application process!

Job Description:

Under the leadership of a vice president, the department director carries out the strategy and vision for the assigned departments (including Quality Management, Medical Staff Services, Infection Prevention) that supports Community Hospital's strategic plan, quality commitment, and values while complying with hospital policies/procedures and applicable laws and standards.

The director is responsible and accountable for overall management of the assigned departments and service to include assessing, planning, implementing, and evaluating all aspects of care/services delivered; ensuring quality programs, patient safety, and a level of customer service that strives to exceed internal and external customer expectations.

The director develops and mentors a high-performing team for all areas of responsibility through practice of excellent employee relations, attention to employee needs (including fostering effective working relationships training, developing/coaching and evaluating), performance improvement initiatives, a collaborative environment, and initiating personnel actions, when necessary, in accordance with Human Resource policies and organization philosophy.

The director ensures financial viability by managing both applicable revenue and expenses with attention to cost management, productivity in assigned cost centers, and tactical execution of Lean concepts.

The director establishes and maintains effective working relationships with medical staff, organizational leaders, and other departments and fosters a collaborative environment with department leadership and staff in order to achieve department goals.

In addition to the above, the Quality Management Director is responsible for regulatory and accreditation survey coordination throughout the organization, managing the medical staff office to coordinate credentialing and other activities for the hospital and the long term care facility, and managing the CME program for compliance with IMQ or other standards to maintain accreditation status. Acts as a liaison between the hospital and medical staff participating with medical staff and hospital leaders in planning, development, decision-making and administration of medical and professional staff activities in accordance with federal and state laws, Joint Commission requirements, medical staff bylaws and/or rules and regulations, and policies. Is authorized to request information on all performance improvement activities including those of the medical staff, allied health services and other clinical caregivers for the reporting of such information.

Experience

Five years of progressive quality management experience in an acute care hospital or health system. Preference given to those with clinical work experience (ex. nursing, pharmacy, laboratory). Must have thorough knowledge of patient care, healthcare systems, regulatory body inspection, and be able to implement processes that enhance quality. Must have a demonstrated ability to facilitate change and work with the organized medical staff. Must have the analytical, customer service, and financial skills to measure the outcomes of performance improvement processes.

Preferred experience:

* implementing the rapid-cycle change model of quality improvement,
* integrating quality databases with operational IT systems,
* utilizing statistical process control and analytical statistics to measure small area variation,
* developing quality dashboards,
* developing physician profiles,
* implementing patient safety systems,
* implementing patient satisfaction systems,
* leading a successful TJC survey;
* managing credentialing/privileging systems (electronic or manual), and

coordinating CME programs for organized medical staff.

Education

Master of Science in a health related field or business administration preferred.

Licensure/Certifications

Not applicable.

Equal Opportunity Employer

#LI-AC1

Salary: $230K - $260K

Assigned Work Hours:

Full time (exempt)

Position Type:

Regular

Salary Range: $105,000-$135,000
Purpose of the Job:

The Quality Manager is responsible for leading and integrating all aspects of quality management across Swiss Krono's Barnwell facility. This role combines strategic oversight of the Quality Management System (QMS), ISO 9001 compliance, and product development with hands-on leadership of both the MDF and Flooring quality labs. The position ensures that all quality standards, testing protocols, and regulatory requirements are met or exceeded in operations, while fostering a culture of continuous improvement, safety, and operational excellence.
Key Responsibilities:

Quality Management & Compliance

• Lead the implementation and maintenance of the ISO 9001 Quality Management System across all departments.
• Serve as the site's Quality Management Representative for audits, certifications, and customer interactions.
• Manage corrective and preventive action programs; identify root causes and drive process improvements.
• Ensure compliance with EPA, Indoor Air Quality, NALFA, CPA, and other regulatory and industry standards.
• Ensure compliance with internal and external customer specifications / requirements.
• Maintain traceability and documentation for all quality-related activities.
• Develop a Cost-of-Quality model to understand waste and losses related to quality issues.
• Oversee and maintain centralized document control system.

Quality Oversight & Testing

• Supervise MDF and Flooring Lab/Testing operations, ensuring timely and accurate testing of raw materials and finished products.
• Oversee and audit in-production quality checks; ensure consistent performance of quality protocols.
• Oversee systems for calibration, maintenance, and certification of lab and product quality equipment and measuring tools.
• Ensure availability of testing chemicals and supplies; manage lab inventory and requisitions.
• Troubleshoot lab equipment and testing issues to minimize downtime.

Product Development & Technical Support

• Support R&D and product development initiatives in collaboration with Sales and Production.
• Support trial processes for raw material validation and new product innovation.
• Provide technical expertise to internal teams and external customers.
• Work with CI team on product and process development to optimize quality/throughput/cost.
• Support root cause investigation and disposition on product claims.

Leadership & Team Development

• Direct and develop lab personnel, including scheduling, cross-training, performance reviews, and discipline.
• Promote a culture of safety, quality, and continuous improvement.
• Ensure adequacy of training of operations personnel.
• Train internal auditors and staff on ISO 9001 standards and quality best practices.

Data Analysis & Reporting

• Analyze quality data using statistical methods to assess performance and identify trends.
• Utilize SAP and Microsoft Office tools for data entry, reporting, and issue resolution.
• Provide monthly reports on product quality trends including board properties and process capabilities.
• Provide annual management review reports and ongoing updates to executive leadership.

Professional Experience:

• 7-10 years in Quality Control experience in Manufacturing, with at least 3 years in Quality Management.
• Supervisory experience in a manufacturing or lab environment.
• Experience with ISO 9001, DOE, metrology, and statistical analysis.

Education and Technical Skills Profile:

• Bachelor's Degree required (Engineering, Quality, or related field preferred).
• ISO 9001 Internal Auditor and Management Representative certifications preferred.
• Six Sigma (Green or Black Belt) certification is a plus.
• Proficiency in SAP (or similar ERP platform) and Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong mechanical aptitude.
• Strong troubleshooting and data analysis skills.

Environment and Behavioral Profile:

• Strong leadership and social skills, with even temperament.
• Possess a 'hands on' field approach and ability to mentor team members.
• Previous supervisory experience.
• Business related training.
• Team player, independent, flexible, resilient and reliable.
• Systematic and solution-oriented work approach, with a strong sense of 'urgency' and company duty.
• A problem solver who works well with other plant and company employees.
• High-level of commitment and initiative, requiring minimal oversight, and strong attention to detail.
• Fosters a 'continuous improvement' culture within the department and organization as a whole.

Linguistic Profile:

• Swiss Krono embraces the diversity of languages, but most, if not all, communication verbally and written is preferred in English to successfully complete the appropriate scope of work.
• Command of Spanish and/or German a plus.

Mobility and Physical Requirement Profile:

• Work location is Barnwell. This job operates in a manufacturing environment.
• Travel for this position is minimal.
• While performing the duties of this job the employee will be required to; stand and walk for long periods, stoop, bend over, climb stairs, carry up to 30 lbs., regularly required to talk, hear, use hands/fingers.
• This is a full-time position, and general hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. This is a leadership position which, from time to time, requires extended hours and weekend work, as need.

Key relationships (internal and external stakeholders):

• Must have a positive working relationship with organizational leadership and all functional departments of the facility, including Sales, Production, Maintenance, Scheduling, Shipping and Warehouse Management.
• Must understand the requirements of Internal and External customers.
• May be required to participate in occasional customer visits.

EEO:

Swiss Krono USA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Your Key Responsibilities

* Implement quality procedures, tools and methods in business processes and operations, for an organization or a function assigned.
* Elaborate and update guidelines, methods and processes, and provide instructions to organizations for proper application.
* Analyze, file and report on all quality-related information.
* Maintain documentation needed for certification and carry out external Quality Management (QM) reporting for official authorities.
* Support internal and external inspections and/or audits and provide respective documentation.
* Collaborate with and provide advice to staff and management in QM-related topics and provide respective trainings.

Your Qualifications

Required:

* Bachelor's Degree in Science, Engineering, Computer Science, Information Technology or Equivalent.
* 3 to 5 years of experience.
* Strong computer skills in Microsoft Office packages.
* Proficient in learning new software e.g. QS-Stat, Sharepoint, etc.
* Experience working with cross-functional teams.
* Strong project management skills.
* External applicants must be authorized to work in the US without employment VISA or other sponsor

Preferred:

* Experience in Digitalization.
* Experience with Data Analitics, experienced with Python, etc.