Inside Sales Support Representative

Naperville, Illinois Chervon North America

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Job Description

Chervon is one of the world’s largest power tool and outdoor power equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We design, engineer and market power tools and outdoor power equipment within our brand portfolio - EGO, FLEX, and SKIL and for other highly respected private brands. With world-class R&D, design, manufacturing, supply chain, marketing, sales, and service teams throughout the world, we do it all.

Summary of Responsibilities:
The Inside Sales Support Representative will report directly to our Inside Sales Manager. The focus of the Inside Sales Support Representative role is to provide support to customer inquiries and customer set-up within our system for our dealer network as well as our field sales team. Our Inside Sales Representative must have the ability to provide an outstanding positive customer support experience for those who contact Chervon.

Key Responsibilities:

  • Customer set-up and maintenance within our systems
    • Onboarding New Customers – Collecting signed credit application, applicable agreements, understanding shipping requirements
    • Cross-functional coordination with Sales, Finance, Operations and Logistics
    • Salesforce (CRM) – Setup Customer accounts, profiles, and complete related tasks
    • Dealer Portal – Setup customers with access, provide training and support
    • Order entry and management, resolving account related issues, processing returns and issuing credits
  • Answer incoming customer inquiries in regards but not limited to:
    • General product information
    • Availability and pricing
    • Order status
  • General office administration
    • Projects as assigned
    • Merchandising execution – order processing, execution, and delivery coordination
    • Ordering supplies – samples, branded collateral
    • Submitting invoices for processing
    • Other related tasks
Job Requirements:
  • Ability to multitask in a high-volume customer setting via email and phone
  • Experience with Salesforce or similar CRM systems
  • Experience with power tools and outdoor power equipment an asset
  • Willing to take initiative, ask questions and suggest improvements
  • Possess a high level of competency as it relates to details and accuracy 
  • Ability to work in high stress environments
  • Ability to work in a team environment
  • Possess excellent verbal and written communications skills via phone, text, and email
  • Must be professional and have a “can do” attitude
  • Experience working closely with team members in a small, growing office environment
 Competencies:
  • Teamwork
  • Solution oriented
  • Problem solver
  • Sales focused
  • Attention to detail
  • Experience with Microsoft Office
  • ORACLE & Salesforce a plus
  • Communication proficiency
Required Education and Experience:
  • Bachelor’s degree in general business preferred
  • Experience in a sales or customer service environment preferred
  • Strong phone etiquette; experience with Microsoft Office, ORACLE and Salesforce
  • Good communication and interpersonal skills within all levels of an organization
  • Salary Range: $50k to $60k
Supervisory Responsibility
This position does not have supervisory responsibility.  

Travel
This position may require some local area travel – customer trade shows periodically. 10% or less.

Work Environment:
Chervon North America operates in a casual and fun environment. Our North American headquarters is located one block from I-88 in a state-of-the-art LEED certified facility with high-end amenities such as a gourmet café, gym, outdoor terrace, landscaped patio, ergonomic height-adjustable desks, and open collaborative spaces. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, parental leave, a generous 401(k) match, an open PTO program and a hybrid work environment.

We think Chervon is a great place to work!  Be part of our new future!   Better Tools.  Better World.

Chervon North America, Inc. is an Equal Employment Opportunity Employer committed to hiring a diverse workforce.  We consider all applicants for employment without regard to race, age, religion, color, marital status, national origin, sexual orientation, disability, gender, pregnancy, military status, order of protection status, transgender status, genetic information, or any other category protected by law. 

#LI-Hybrid

Powered by JazzHR

kzwgeblV78

View Now

Technical Sales Support Professional

60122 Elgin, Illinois Flender Corporation

Posted today

Job Viewed

Tap Again To Close

Job Description

Gear Unit Repair Engineer

Company

Flender Corporation

Functional Area

ENG - Engineering

Location

United States-Illinois-Elgin

Assignment Category

Full-Time Regular

Experience Level

Low / Mid Level

Preferred Education

Engineering or Technical Degree (Bachelors)

Required Travel

Up to 10% (Possible International Travel)

Division Description

Flender unites the stability and process reliability of a global corporation with the customer proximity and pragmatism of a medium-sized company, thus combining the best of both worlds.

Our customers value Flender as a reliable partner and a secure investment. All of our business relationships are based on trust, responsibility and traditional business ethics. In this spirit, we are excited to join with our customers our continued success in the next chapter of the Flender story.

Equal Employment Opportunity Statement
Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law:
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Job Description

Position Overview:

Flender, located in Elgin, IL is seeking a professional, qualified, detail oriented, and energetic Gear Unit Repair Engineer (RE) to support its Industrial Drives market. The RE will play a significant role in end-to-end process of Gear Box repairs to be completed by the technician in our Elgin Factory. They must provide timely technical and operational support to the factory and Flender sales team with the goal of exceeding our customers' needs and ensuring competitiveness against competitors, The RE will work closely with Flender's field sales, order management, and the Elgin plant operations team, as well as with our colleagues at our German Flender headquarters and other foreign team members around the globe. They will have opportunities to communicate directly to customers in the industrial, construction and utility markets to work towards the completion of repair projects.

Duties will also include supporting projects and initiatives to ensure optimal plant performance, efficiency, and safety.

Responsibilities:

Major Duties - Drive competencies in the following areas:
  • Develops and completes customer proposals in technical aspects (Proposal Engineer).
  • Analyzes customers' technical setup to better judge on aspects of repair and solution integration.
  • Performs the review of task plans, drawings and assembly drawings and provides guidance in the phase of product repair and testing.
  • Support completion of repair agreements (i.e. planning and estimation of labor categories, rates, material cost, etc.).
  • Identifying repair requirements and advise alternatives for gear box assemblies.
  • Creating equipment repair Bill of Materials.
  • Align directly with Sales team to provide technical support
  • Provide assistance in identifying assembly processes or identifying component sub-contractors and coordinating work with them.
  • Align directly with vendors to resolve technical inquiries.
  • Research, interpret, and maintain, assemblies, drawings, part layouts applying a good, sound knowledge of engineering principles.
  • Specify components or direct modification of products to ensure conformance with engineering design and performance specifications.
  • Research and analyze customer sales orders, design proposals, specifications, manuals, or other data to evaluate the feasibility, cost, or maintenance requirements of repairs.
  • Ensures effective cooperation with both internal and external stakeholders; clarifies issues.
  • Root cause analysis to determine if an internal or supplier nonconformance corrective action is required.
  • Collaborate with quality department to have quality notifications created in SAP as necessary to document non-conformances related to unit repairs.
  • Interact with Purchasing to facilitate the replacement needed materials for the repair.
  • Create / update Work Standards as provided by headquarters to maintain correct revision levels.
  • Participate in internal, customer, and supplier audits.
  • Review Customer's specifications.
  • Contributes to the goal setting for specific projects, as required.
  • Assist in maintaining documentation compliant with the ISO regulations.
  • Support to production and other shop departments in technical related issues.
  • Manage priorities to meet business needs.
Minor Duties:
  • Confer with Quality or other personnel to implement operating and other process procedures, assist in resolving process malfunctions, or provide technical information.
  • Interact with Production to evaluate the origin of repair shop issues.
  • Keeps abreast of industry and legal trends.


Required and Preferred Knowledge/Skills, Education and Experience:

Focus on safe work practices.

Engineering Degree (Mechanical or equivalent)

Strong organizational and skills

1 to 6 years of technical work experience preferably pertaining to Gear Drives

Ability to analyze customer's technical specifications, mechanical drawings, dimensional tolerancing, and data comprehension.

Excellent team player with ability to work independently and perform and prioritize multiple, simultaneous tasks while maintaining excellent customer service.

Excellent communications skills to effectively and accurately communicate with internal and external customers.

Proficient PC skills including Microsoft Office tools, Outlook, SAP (a plus), TeamCenter (a plus).

2-D and/or 3-D modeling experience a plus

Familiarity with ANSI, ISO, DIN and NEMA standards.

Familiarity with NDT (Non Destructive Testing) Examination

Partial or full fluency in Spanish is a plus but not required

Position Description:

Provide technical repair solutions and documentation for industrial gear units and their sub-components. Provide technical assistance to sales, production, logistical, and quality teams. Will be involved with root cause analysis. Duties will also include participation in audits for both internal and external (Customer, ISO, etc.). Supporting projects and initiatives to ensure optimal plant performance, efficiency, and safety. Communicate results to support internal and external customer needs by using an efficient utilization of resources. Interface with team members to support Sales, Project Manager(s), technical teams, division and product-line management. Promote maximum Customer satisfaction by showcasing Flender's capabilities, potential, equipment reliability, and availability. Ensure the Customer's technical needs are addressed promptly and completely.

Pay Range: $60,000-$65,000 annual base.

Flender Benefits:

Paid Time Off (18 Days)

Paid Holidays

Tuition Reimbursement

Medical, Dental, Vision, Life Insurance

Flexible Spending Account

Health Savings Account

401k (6% Employer Match)

Employee Assistance Program

Your contact person(s) for this job posting is/are:
AnnMarie Day

Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
View Now

Technical Sales Support Professional

60122 Elgin, Illinois Flender Corporation

Posted today

Job Viewed

Tap Again To Close

Job Description

Gear Unit Repair Engineer

Flender, located in Elgin, IL is seeking a professional, qualified, detail oriented, and energetic Gear Unit Repair Engineer (RE) to support its Industrial Drives market. The RE will play a significant role in the end-to-end process of Gear Box repairs to be completed by the technician in our Elgin Factory. They must provide timely technical and operational support to the factory and Flender sales team with the goal of exceeding our customers' needs and ensuring competitiveness against competitors. The RE will work closely with Flender's field sales, order management, and the Elgin plant operations team, as well as with our colleagues at our German Flender headquarters and other foreign team members around the globe. They will have opportunities to communicate directly to customers in the industrial, construction and utility markets to work towards the completion of repair projects.

Duties will also include supporting projects and initiatives to ensure optimal plant performance, efficiency, and safety.

Responsibilities:

  • Develops and completes customer proposals in technical aspects (Proposal Engineer).
  • Analyzes customers' technical setup to better judge on aspects of repair and solution integration.
  • Performs the review of task plans, drawings and assembly drawings and provides guidance in the phase of product repair and testing.
  • Support completion of repair agreements (i.e. planning and estimation of labor categories, rates, material cost, etc.).
  • Identifying repair requirements and advise alternatives for gear box assemblies.
  • Creating equipment repair Bill of Materials.
  • Align directly with Sales team to provide technical support.
  • Provide assistance in identifying assembly processes or identifying component sub-contractors and coordinating work with them.
  • Align directly with vendors to resolve technical inquiries.
  • Research, interpret, and maintain, assemblies, drawings, part layouts applying a good, sound knowledge of engineering principles.
  • Specify components or direct modification of products to ensure conformance with engineering design and performance specifications.
  • Research and analyze customer sales orders, design proposals, specifications, manuals, or other data to evaluate the feasibility, cost, or maintenance requirements of repairs.
  • Ensures effective cooperation with both internal and external stakeholders; clarifies issues.
  • Root cause analysis to determine if an internal or supplier nonconformance corrective action is required.
  • Collaborate with quality department to have quality notifications created in SAP as necessary to document non-conformances related to unit repairs.
  • Interact with Purchasing to facilitate the replacement needed materials for the repair.
  • Create / update Work Standards as provided by headquarters to maintain correct revision levels.
  • Participate in internal, customer, and supplier audits.
  • Review Customer's specifications.
  • Contributes to the goal setting for specific projects, as required.
  • Assist in maintaining documentation compliant with the ISO regulations.
  • Support to production and other shop departments in technical related issues.
  • Manage priorities to meet business needs.

Minor Duties:

  • Confer with Quality or other personnel to implement operating and other process procedures, assist in resolving process malfunctions, or provide technical information.
  • Interact with Production to evaluate the origin of repair shop issues.
  • Keeps abreast of industry and legal trends.

Required and Preferred Knowledge/Skills, Education and Experience:

Focus on safe work practices.

Engineering Degree (Mechanical or equivalent)

Strong organizational and skills

1 to 6 years of technical work experience preferably pertaining to Gear Drives

Ability to analyze customer's technical specifications, mechanical drawings, dimensional tolerancing, and data comprehension.

Excellent team player with ability to work independently and perform and prioritize multiple, simultaneous tasks while maintaining excellent customer service.

Excellent communications skills to effectively and accurately communicate with internal and external customers.

Proficient PC skills including Microsoft Office tools, Outlook, SAP (a plus), TeamCenter (a plus).

2-D and/or 3-D modeling experience a plus

Familiarity with ANSI, ISO, DIN and NEMA standards.

Familiarity with NDT (Non Destructive Testing) Examination

Partial or full fluency in Spanish is a plus but not required

Position Description:

Provide technical repair solutions and documentation for industrial gear units and their sub-components. Provide technical assistance to sales, production, logistical, and quality teams. Will be involved with root cause analysis. Duties will also include participation in audits for both internal and external (Customer, ISO, etc.). Supporting projects and initiatives to ensure optimal plant performance, efficiency, and safety. Communicate results to support internal and external customer needs by using an efficient utilization of resources. Interface with team members to support Sales, Project Manager(s), technical teams, division and product-line management. Promote maximum Customer satisfaction by showcasing Flender's capabilities, potential, equipment reliability, and availability. Ensure the Customer's technical needs are addressed promptly and completely.

Pay Range: $60,000-$65,000 annual base.

Flender Benefits:

Paid Time Off (18 Days)

Paid Holidays

Tuition Reimbursement

Medical, Dental, Vision, Life Insurance

Flexible Spending Account

Health Savings Account

401k (6% Employer Match)

Employee Assistance Program

Your contact person(s) for this job posting is/are: AnnMarie Day

Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

View Now

Technical Sales Support Professional

60158 Carol Stream, Illinois Flender Corporation

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Gear Unit Repair Engineer Company Flender Corporation Functional Area ENG - Engineering Location United States-Illinois-Elgin Assignment Category Full-Time Regular Experience Level Low / Mid Level Preferred Education Engineering or Technical Degree (Bachelors) Required Travel Up to 10% (Possible International Travel) Division Description Flender unites the stability and process reliability of a global corporation with the customer proximity and pragmatism of a medium-sized company, thus combining the best of both worlds. Our customers value Flender as a reliable partner and a secure investment. All of our business relationships are based on trust, responsibility and traditional business ethics. In this spirit, we are excited to join with our customers our continued success in the next chapter of the Flender story. Equal Employment Opportunity Statement Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination.To learn more, Click here . Job Description Position Overview: Flender, located in Elgin, IL is seeking a professional, qualified, detail oriented, and energetic Gear Unit Repair Engineer (RE) to support its Industrial Drives market. The RE will play a significant role in end-to-end process of Gear Box repairs to be completed by the technician in our Elgin Factory. They must provide timely technical and operational support to the factory and Flender sales team with the goal of exceeding our customers’ needs and ensuring competitiveness against competitors, The RE will work closely with Flender’s field sales, order management, and the Elgin plant operations team, as well as with our colleagues at our German Flender headquarters and other foreign team members around the globe. They will have opportunities to communicate directly to customers in the industrial, construction and utility markets to work towards the completion of repair projects. Duties will also include supporting projects and initiatives to ensure optimal plant performance, efficiency, and safety. Responsibilities: Major Duties - Drive competencies in the following areas: Develops and completes customer proposals in technical aspects (Proposal Engineer). Analyzes customers' technical setup to better judge on aspects of repair and solution integration. Performs the review of task plans, drawings and assembly drawings and provides guidance in the phase of product repair and testing. Support completion of repair agreements (i.e. planning and estimation of labor categories, rates, material cost, etc.). Identifying repair requirements and advise alternatives for gear box assemblies. Creating equipment repair Bill of Materials. Align directly with Sales team to provide technical support Provide assistance in identifying assembly processes or identifying component sub-contractors and coordinating work with them. Align directly with vendors to resolve technical inquiries. Research, interpret, and maintain, assemblies, drawings, part layouts applying a good, sound knowledge of engineering principles. Specify components or direct modification of products to ensure conformance with engineering design and performance specifications. Research and analyze customer sales orders, design proposals, specifications, manuals, or other data to evaluate the feasibility, cost, or maintenance requirements of repairs. Ensures effective cooperation with both internal and external stakeholders; clarifies issues. Root cause analysis to determine if an internal or supplier nonconformance corrective action is required. Collaborate with quality department to have quality notifications created in SAP as necessary to document non-conformances related to unit repairs. Interact with Purchasing to facilitate the replacement needed materials for the repair. Create / update Work Standards as provided by headquarters to maintain correct revision levels. Participate in internal, customer, and supplier audits. Review Customer’s specifications. Contributes to the goal setting for specific projects, as required. Assist in maintaining documentation compliant with the ISO regulations. Support to production and other shop departments in technical related issues. Manage priorities to meet business needs. Minor Duties: Confer with Quality or other personnel to implement operating and other process procedures, assist in resolving process malfunctions, or provide technical information. Interact with Production to evaluate the origin of repair shop issues. Keeps abreast of industry and legal trends. Required and Preferred Knowledge/Skills, Education and Experience: Focus on safe work practices. Engineering Degree (Mechanical or equivalent) Strong organizational and skills 1 to 6 years of technical work experience preferably pertaining to Gear Drives Ability to analyze customer’s technical specifications, mechanical drawings, dimensional tolerancing, and data comprehension. Excellent team player with ability to work independently and perform and prioritize multiple, simultaneous tasks while maintaining excellent customer service. Excellent communications skills to effectively and accurately communicate with internal and external customers. Proficient PC skills including Microsoft Office tools, Outlook, SAP (a plus), TeamCenter (a plus). 2-D and/or 3-D modeling experience a plus Familiarity with ANSI, ISO, DIN and NEMA standards. Familiarity with NDT (Non Destructive Testing) Examination Partial or full fluency in Spanish is a plus but not required Position Description: Provide technical repair solutions and documentation for industrial gear units and their sub-components. Provide technical assistance to sales, production, logistical, and quality teams. Will be involved with root cause analysis. Duties will also include participation in audits for both internal and external (Customer, ISO, etc.). Supporting projects and initiatives to ensure optimal plant performance, efficiency, and safety. Communicate results to support internal and external customer needs by using an efficient utilization of resources. Interface with team members to support Sales, Project Manager(s), technical teams, division and product-line management. Promote maximum Customer satisfaction by showcasing Flender’s capabilities, potential, equipment reliability, and availability. Ensure the Customer's technical needs are addressed promptly and completely. Pay Range: $60,000-$65,000 annual base. Flender Benefits: Paid Time Off (18 Days) Paid Holidays Tuition Reimbursement Medical, Dental, Vision, Life Insurance Flexible Spending Account Health Savings Account 401k (6% Employer Match) Employee Assistance Program Your contact person(s) for this job posting is/are: AnnMarie Day Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. #J-18808-Ljbffr

View Now
Be The First To Know

About the latest Sales associates Jobs in Maple Park !

 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Sales Associates Jobs View All Jobs in Maple Park