2112 Sales Associates jobs in Trenton

**Territory for this opportunity- Bucks County, PA**
**Selected candidate will begin with our upcoming sales class on August 25th**
Are you an experienced Sales Professional, Restaurant Manager, Culinary Manager or Chef looking for career development opportunities? Join Sysco's World Class Sales Team and explore all the benefits and perks.
**Why you should join our Sales Team:**
+ Competitive base salary, bonus, plus promotional incentive opportunities
+ Car allowance (mileage reimbursement for candidates in CA) and cell phone provided
+ Career pathing opportunities for both entry level, and experienced individuals
+ Opportunity to be part of a purpose driven organization that supports communities and associates
+ Specialized sales training
+ Individual as well as team-based selling
+ Opportunity to learn different ethnic segments
+ Monthly and annual sales rewards and recognition
+ Robust benefits package including an Employee Stock Purchase Plan, & 401(k) with automatic matching
**JOB SUMMARY**
This is an outside sales position responsible for promoting the company's products and services and for building relationships with new and existing accounts. The main focus is to help Sysco customers succeed while achieving sales and profit goals established by the company. This position may require working some non-traditional hours (evening, weekends, and holidays) to successfully meet customers' needs.
**RESPONSIBILITIES**
+ Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory.
+ Seek and qualify prospects following company account stratification goals.
+ Research customer business needs and develops a mix of products and service to meet needs.
+ Evaluate market trends and recommend products to customers, based on business needs and goals.
+ Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided.
+ Answer customers' questions about products, prices, availability, and product use.
+ Provide product information and practical training to customer personnel.
+ Drive personal vehicle to customer accounts, conventions, company meetings, etc.
+ Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms.
+ Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (for example, out of stock items, special order items, low inventory, etc.).
+ Participate in company functions, promotions, customer visits, and customer events.
+ Attend and participate in general sales and district meetings.
+ Engage in ongoing training sessions.
+ Assist with the training of new employees as requested.
+ Review and analyze daily and weekly reports such as special-order requests, customer bid files, and sales/gross profit margin data.
+ Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports.
+ Other duties may be assigned.
**QUALIFICATIONS**
**Required Education/Experience**
Bachelor's degree in Business, Sales, Marketing, Hospitality, Culinary Arts or related discipline **OR** HSD/GED and 3 years Restaurant Management, B2B or outside sales experience, or equivalent relatable experience including completion of the Sysco Sales Internship.
**Preferred Qualifications**
Bi-Lingual
Restaurant Management, Foodservice Outside Sales, Chef Experience preferred
**Certificates, Licenses, and Registrations**
Valid driver's license with a "clean" driving record (including no multiple DUIs within the last 2 years)
Current automobile insurance with the following limits of liability: Bodily injury - $100,000 each person and $00,000 each accident; property damage - 100,000 is required
**Requirement**
+ Submit to pre-employment testing (Drug Screen, Background Check).
+ Must sign Sysco Protective Covenants Agreement.
+ Reside or willing to relocate to the geographical vicinity of territory.
**Professional Skills**
+ Basic PC skills and proficiency with MS Office.
+ Ability to read, write, speak English.
**Competencies**
+ Building Trust
+ Building Customer Loyalty
+ Follow-up
+ Sales Ability / Persuasiveness
+ Managing Work
+ Adaptability
+ Communication
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

**Territory for this opportunity- Bucks County, PA**
**Selected candidate will begin with our upcoming sales class on August 25th**
Are you an experienced Sales Professional, Restaurant Manager, Culinary Manager or Chef looking for career development opportunities? Join Sysco's World Class Sales Team and explore all the benefits and perks.
**Why you should join our Sales Team:**
+ Competitive base salary, bonus, plus promotional incentive opportunities
+ Car allowance (mileage reimbursement for candidates in CA) and cell phone provided
+ Career pathing opportunities for both entry level, and experienced individuals
+ Opportunity to be part of a purpose driven organization that supports communities and associates
+ Specialized sales training
+ Individual as well as team-based selling
+ Opportunity to learn different ethnic segments
+ Monthly and annual sales rewards and recognition
+ Robust benefits package including an Employee Stock Purchase Plan, & 401(k) with automatic matching
**JOB SUMMARY**
This is an outside sales position responsible for promoting the company's products and services and for building relationships with new and existing accounts. The main focus is to help Sysco customers succeed while achieving sales and profit goals established by the company. This position may require working some non-traditional hours (evening, weekends, and holidays) to successfully meet customers' needs.
**RESPONSIBILITIES**
+ Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory.
+ Seek and qualify prospects following company account stratification goals.
+ Research customer business needs and develops a mix of products and service to meet needs.
+ Evaluate market trends and recommend products to customers, based on business needs and goals.
+ Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided.
+ Answer customers' questions about products, prices, availability, and product use.
+ Provide product information and practical training to customer personnel.
+ Drive personal vehicle to customer accounts, conventions, company meetings, etc.
+ Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms.
+ Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (for example, out of stock items, special order items, low inventory, etc.).
+ Participate in company functions, promotions, customer visits, and customer events.
+ Attend and participate in general sales and district meetings.
+ Engage in ongoing training sessions.
+ Assist with the training of new employees as requested.
+ Review and analyze daily and weekly reports such as special-order requests, customer bid files, and sales/gross profit margin data.
+ Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports.
+ Other duties may be assigned.
**QUALIFICATIONS**
**Required Education/Experience**
Bachelor's degree in Business, Sales, Marketing, Hospitality, Culinary Arts or related discipline **OR** HSD/GED and 3 years Restaurant Management, B2B or outside sales experience, or equivalent relatable experience including completion of the Sysco Sales Internship.
**Preferred Qualifications**
Bi-Lingual
Restaurant Management, Foodservice Outside Sales, Chef Experience preferred
**Certificates, Licenses, and Registrations**
Valid driver's license with a "clean" driving record (including no multiple DUIs within the last 2 years)
Current automobile insurance with the following limits of liability: Bodily injury - $100,000 each person and $00,000 each accident; property damage - 100,000 is required
**Requirement**
+ Submit to pre-employment testing (Drug Screen, Background Check).
+ Must sign Sysco Protective Covenants Agreement.
+ Reside or willing to relocate to the geographical vicinity of territory.
**Professional Skills**
+ Basic PC skills and proficiency with MS Office.
+ Ability to read, write, speak English.
**Competencies**
+ Building Trust
+ Building Customer Loyalty
+ Follow-up
+ Sales Ability / Persuasiveness
+ Managing Work
+ Adaptability
+ Communication
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

**Requisition Number:** 201666
**Job Description**
Cintas is seeking a Sales Representative to focus on new business-to-business account development in our Facility Services Division. Responsibilities include prospecting, cold calling, setting appointments with prospects, presenting programs and meeting a sales quota. Sales Representatives will also transport samples of products for presentations. Cintas provides a thorough sales training program, which includes product knowledge, mentorship, sales process and business development strategies.
Key Responsibilities:
+ Generating revenue and meeting sales targets
+ Developing and qualifying leads within respective territory to drive additional sales opportunities through cold-calling and lead generation campaigns
+ Gathering and utilizing business intelligence on prospects to support sales calls, product presentations and driving new business
Our Sales Representatives enjoy:
+ Solid base salary and commission potential
+ Extensive car package (lease/gas/insurance/maintenance allowance)
+ Monthly/Quarterly performance bonuses & incentives
+ Comprehensive 12-week sales training program
+ Mentorship program
+ Tablet & AirCard
+ Annual recognition events
**Skills/Qualifications**
Required
+ Minimum of 1 year outside sales experience or successful completion of a Cintas sales training program
+ Valid driver's license
+ High School Diploma/GED; Bachelor's Degree preferred
Preferred
+ New business-to-business (B2B) sales experience
+ Hunter sales mentality - goal driven and self-motivated
+ Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook), intranet/internet and Contact Management System
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
**Job Category:** Sales
**Organization:** Rental
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift

Job Description

Job Description

Company:

Summit Business Group

Position:

Sales Representative

Number Of Openings:

1 Territory Sales

Join our dynamic sales team at Summit where we reward your drive and determination. Current or former athletes or individuals with a competitive mindset typically thrive in this role. As a Sales Representative, you'll be in the field like a star player, conducting business-to-business interactions independently while being part of a supportive team environment. Your key responsibilities will include engaging in business-to-business sales activities within your assigned territory, independently managing daily operations, and collaborating effectively with team members to achieve victory.
At Summit, we offer more than just a job. Like a seasoned coach, we provide extensive training to enhance your sales skills and product knowledge, setting you up for success. Enjoy the autonomy of being a playmaker in your daily operations while benefiting from the camaraderie and support of your team. Your performance on the field directly impacts your earnings, with competitive commissions and bonuses based on your sales achievements. Qualifications include a proven ability to thrive in a competitive environment, excellent communication and interpersonal skills, and a self-motivated strong work ethic. If you have a passion for success and are ready to make an impact in a challenging yet rewarding career, apply now and discover why Summit is the ideal fit for your competitive spirit and professional goals.

Qualifications:

• Proven work experience in sales or similar customer facing role

• Experience in an outside sales position is a plus

• Door to door sales or business to business experience preferred

• Ability to manage the full training cycle, including in-person activities and web-based learning

• Hands-on experience with e-learning platforms

• Excellent organizational, communication, and presentation skills

Compensation and Benefits:

• Comprehensive training, including virtual classroom and hands-on sales training in your assigned territory

• Weekly draw pay, short sales cycle with commissions paying out typically within a week, bonus eligibility on day 1.

• Quarterly and annual incentive trips, cash bonuses, stock share bonuses, and lifetime-vested renewal commissions

• Advancement and promotions based on individual performance

• Ongoing professional development, advanced sales training, and leadership training

• Increased schedule flexibility once you have an established book of business

• Collaborate with like-minded, driven individuals in a family-like culture

Additional Position Qualifications:

• Health & Life general lines license or willingness to obtain within 90 days of job offer (Summit provides a study course and also offers licensing reimbursement for the fees the state charges)

• Bachelor's degree or a minimum of 4 years of professional (post-high school) work experience. Candidates within 6 months or less of degree completion will be considered, as will candidates with less than 4 years of professional work experience who have relevant or specialized outside sales experience.

• Valid Driver's License

• Ability to pass a background check.

Embark on a New Journey:

If you're ready to break free from the ordinary and step into a role where your unique spirit leads to success, we invite you to apply and join the Summit Business Group. We are redefining insurance sales, and we're dedicated to equal opportunity employment and fostering a diverse workplace.

We look forward to speaking with you!

Job Description

Job Description

We Offer

• Comprehensive paid sales training to hone your sales skills and techniques.
• Generous paid time off and holidays to ensure a healthy work-life balance.
• Paid on-the-job training to continuously refine your sales expertise.
• Exciting advancement opportunities to propel your career forward.
• Flexibility in scheduling to accommodate your personal commitments.
• Performance-based pay and enticing bonuses to reward your sales success.
• Stable, full-time hours guaranteeing job security and consistent employment.
• Dynamic team culture with engaging events to celebrate achievements and foster connections.
• Additional perks to make your sales journey even more rewarding!

Job Summary
Window World Design Consultants (sales consultants) conduct 2-3 in-home sales presentations per day with homeowners. Consultants will present the companys exterior remodeling products and solutions to homeowners tailored to meet individual project needs. Consultants will utilize the Window World sales methodology, accompanied using product samples and other sales aids to properly demonstrate the features and benefits of Window World products. Consultants will be responsible to perform on-site measuring to develop estimates for job materials as part of the written proposal. Proposals will be presented to the homeowner with the goal of securing a signed contract with prospective customers during the consultation.

Responsibilities

• Travel to and from company-generated and pre-scheduled leads/appointments at the customers home.
• Build rapport with customers through active listening, a positive demeanor and attention to the homes needs.
• Conduct product demonstrations and deliver custom quotes in the customers home.
• Answer client questions about products, prices, installation process, financing availability/terms, and close the sale on the first appointment.
• Measure for products and process all contract documents for the sale, including a detailed scope of work and materials needed.
• Work with customer service specialist to uphold the highest customer service standards.
• Prospect and contact potential customers.

Qualifications

• Sales Experience preferred but not required
• Ability to at least lift 50 pounds
• Drivers license and reliable transportation
• Communication/people skills with willingness to make consistent follow-up with customers
• Self-motivated, goal oriented, and persistent
• Basic math and measuring skills

Company Overview
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated and experienced sales professionals to offer in-home consultations on a wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

Job Description

Job Description

Description:

RNR Tire Express is a national franchise retailer that provides safe, quality tires and wheels with affordable payment options.

At RNR we have built a culture around “SERVING our customer and not just providing them customer service”. We support and empower our employees with excellent training and tools which enable them to provide our customers with a unique and exceptional experience.

RNR Tire Express started as a family business over 20 years ago in a small shop located in Tampa, Florida. Since then, we have grown to over 160 stores across 26 states and continue to open more locations across the country each year. While we have expanded far beyond that little shop in Tampa, we have never lost our core value of FAMILY .

At RNR, we believe having a healthy work / life balance is critical to the success of our team. That is why we offer flexible schedules and are closed every Sunday to make sure you don’t miss out on the most important moments in life.

We also believe in rewarding our team for their hard work, which is why our hourly pay and commission structure is one of the best in the business.

Our Mission is to become The Best Tire and Wheel Concept in America!

Sales Representative Summary: We are looking for a talented and competitive Sales Representative that will meet or exceed sales and margin budget goals by obtaining new accounts while developing and implementing effective sales strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Guides clients through a prescribed sales presentation.
• Responsible for conducting 25-35 sales presentations per week.
• Logs calls, update opportunities, and submits orders.
• Required 50-75 outbound calls per week entailing follow ups, client check ins, and special projects.
• Responsible for weekly meetings with managers, reviews, and team sales meetings.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

Requirements:

COMPETENCIES: To perform this job successfully, an individual should demonstrate the following competencies:

• Proven sales experience.
• Track record of achieving quota.
• Strong phone presence and experience.
• Proficient with corporate productivity and web presentation tools.
• Strong listening, verbal, and communication skills.
• A successful candidate will also possess knowledge sourcing new sales opportunities and understanding customer needs.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: Bachelor’s degree (BS) in business, sales, marketing, or equivalent experience. Minimum of 2 years prior sales experience preferred.

LANGUAGE SKILLS: Ability to communicate clearly and concise while demonstrating active listening skills. Ability to speak professionally and effectively to potential customers.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as fractions, decimals, and percentages to calculate taxes and sales receipts.

REASONING ABILITY: Ability to apply understanding to carry out instructions furnished in written or oral form.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of industry standard software.

OTHER QUALIFICATIONS:

• 3 years of Sales experience required.
• Must be able to multi-task at a high level.
• Must be able to prospect new customers through varies channels.
• Must have a valid driver license and have a clean driving record.

PHYSICAL DEMANDS:

• Prolonged periods of standing, walking, grasping with hands, and working on a computer.
• Must be able to lift to 30 lbs.

WORK ENVIRONMENT: The duties of this position are performed in an office environment under temperature-controlled conditions. The noise level in the work environment is usually moderate.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Job Description

Job Description

Description:

RNR Tire Express is a national franchise retailer that provides safe, quality tires and wheels with affordable payment options.

At RNR we have built a culture around “SERVING our customer and not just providing them customer service”. We support and empower our employees with excellent training and tools which enables them to provide our customers with a unique and exceptional experience.

RNR Tire Express started as a family business over 20 years ago in a small shop located in Tampa, Florida. Since then, we have grown to over 160 stores across 26 states, and continue to open more locations across the country each year. While we have expanded far beyond that little shop in Tampa, we have never lost our core value of FAMILY.

At RNR, we believe having a healthy work / life balance is critical to the success of our team. That is why we offer flexible schedules and are closed every Sunday to make sure you don’t miss out on the most important moments in life.

We also believe in rewarding our team for their hard work, which is why our hourly pay and commission structure is one of the best in the business.

JOB SUMMARY:

A successful candidate must be highly motivated, goal-driven, and motivated to go above and beyond for our customers. The Sales Manager will be expected to meet and exceed sales goals by gathering referrals, solicitation to references, and field marketing as directed by management. This is an entry level Sales position.

The Sales positions are a full-time opportunity in a family atmosphere that not only provides competitive pay but an avenue to career advancement within the organization. We offer affordable health benefits, paid holidays, paid vacations , paid sick and we will ALWAYS BE CLOSED on Sunday.

RESPONSIBILITES:

• Ensure customer satisfaction.
• Meet/exceed sales goals.
• Processing/Verification of order forms.
• File maintenance.
• Outbound dialing/field marketing efforts.
• Running promotions.
• Managing stock levels.
• Reviewing all Sales Rental Orders for compliance and approval.
• Analyzing sales figures.
• Create goals and sales strategies.
• Forecasting future sales.

Requirements:

COMPETENCIES: To perform this job successfully, an individual should demonstrate the following competencies:

• Previous experience in customer service, account executive, sales representative, and account manager.
• Strong communication skills.
• Strategic planning abilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: High school diploma or equivalent.

CERTIFICATES, LICENSES, REGISTRATIONS: None.

LANGUAGE SKILLS: Ability to communicate clearly and concise while demonstrating active listening skills. Ability to speak professionally and effectively to potential customers.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as fractions, decimals, and percentages to calculate taxes and sales receipts.

REASONING ABILITY: Ability to apply understanding to carry out instructions furnished in written or oral form.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of industry standard software.

OTHER QUALIFICATIONS:

• Valid drivers license with a clean driving history.
• Pass drug screen and background check.
• Stand for long periods of time.
• Lifting and exerting up to 50 lbs.
• Prior experience as customer service, sales rep, or account representative and basic computer knowledge is critical to be successful in this opportunity.
• Must be able to multi-task at a high level.
• Must be able to prospect new customers through varies channels.
• Must have a valid driver license and have a clean driving record.

PHYSICAL DEMANDS:

• Prolonged periods of standing, walking, grasping with hands, and working on a computer.
• Must be able to lift to 30 lbs.

WORK ENVIRONMENT: The duties of this position are performed in an office environment under temperature-controlled conditions. The noise level in the work environment is usually moderate.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
**Job Summary**
This is a work from home frontline role which requires shift work taking inbound calls and is responsible for providing end-to-end support for our customers. Ensure a positive experience that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions, problem resolution related to company products, equipment, billing, and other customer needs. Actively puts the customer needs and wants at the center of all interactions. Responsible for discovering customer needs for upgrading additional products and services. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Sales additional products and services to customers according to their needs. Communicates in a warm and friendly manner over the phone.
**Job Description**
**Core Responsibilities**
+ **Virtual work-from-home role**
+ **Base Rate:** **$16.00/hourly non-negotiable plus a 5% quarterly bonus with a potential to earn monthly uncapped commissions for meeting sales-related metrics. Sales is uncapped.**
+ **Career growth and progression plans**
+ **Hours of Operation:** **6:45am-11pm eastern standard time, 7 days a week**
+ **Must be flexible to work any assigned shift. Will be assigned if selected**
+ Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries through both over the phone and written means to maximize the customer experience, with demonstrated ability to articulate relevant information.
+ Follows established troubleshooting procedures, including use of multiple resources and desktop tools. When necessary, produce work order according to established business rules.
+ Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.
+ Sets clear expectations by providing accurate information and transparent communication.
+ Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving.
+ Takes a consultative approach to assist the customer through discovering the customer needs and offering additional products and services which satisfies those needs.
+ Demonstrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction.
+ Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services.
+ Based on discovering the customers wants and needs, acts as a product consultant, and offering appropriate product solutions, features and benefits.
+ Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions.
+ Corrects discrepancies on customers' accounts and researches service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.
+ Demonstrates functional skill in communicating and explaining basic to complex account information to the customer with focus on first-call resolution.
+ Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor chat) and applies information and knowledge to customer situations.
+ Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
+ Educates and promotes self-service options.
+ Must be able to work in a fast-paced, structured, metrics driven and high transaction environment, with the ability to maintain composure in stressful situations.
+ Demonstrates ability to achieve established goals and performance metrics. schedule(s) and overtime as necessary.
+ Attends training as required.
+ Works independently and seeks Supervisor support when necessary.
+ Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
+ Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
+ Other duties and responsibilities as assigned.
**Employees at all levels are expected to:**
+ Understand our Operating Principles; make them the guidelines for how you do your job.
+ Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
+ Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
+ Win as a team - make big things happen by working together and being open to new ideas.
+ Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Respect and promote inclusion & diversity.
+ Do what's right for each other, our customers, investors and our communities.
**Disclaimer:**
+ This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
**Skills:**
Customer-Focused; Workplace Organization; Professional Etiquette; Technical Knowledge; Self Motivation; Communication; Critical Thinking Problem Solving
**Salary:**
Base Pay: $16.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
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The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary ( on our careers site for more details.
**Education**
Some High School Coursework
**Relevant Work Experience**
0-2 Years
**Job Family Group:** Customer Service