234 Sales Techniques jobs in Cheektowaga
Customer Service
Posted today
Job Viewed
Job Description
Customer Service & Warranty Representative
REPORTS TO:
Customer Service & Warranty Manager
JOB DESCRIPTION:
Provide effective customer service for all Whiting Door customers utilizing knowledge of company processes and products.
WHY WORK FOR WHITING?
- Whiting Door developed the first practical overhead roll-up door for trucks and trailers in 1953. Today, Whiting remains the world's leading designer and supplier in the industry with a full line of dry freight, insulated and specialty roll-up doors, as well as laminated swing doors. Whiting is also a leading manufacturer of custom laminated panels. We currently operate three facilities across the U.S. as well as having licensed affiliates who manufacture under the Whiting Door name around the globe.
- Entrepreneurial culture
- Collaborative team environment
- Low-cost health insurance, dental, vision, and life insurance
- 401k with company match
- Generous paid time off and paid holidays
JOB RESPONSIBILITIES:
- Tasks include but are not limited to:
- Receive and respond to customer inquiries into shipments, products and complaints.
- Conduct investigations into customer issues/problems.
- Document all instances of customer issues/problems in the NCR system.
- Report timely feedback to the Customer Service & Warranty Manager regarding issues with product or customer concerns.
- Authorize and process RMA's.
- Address customer issues and ensure effective and long-term problem resolution through corrective actions to support continuous improvement.
- Process and maintain warranty claims and records.
- Perform various other duties and activities as required.
Job Type: Full-time
Pay: $24.25 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Customer Service Coordinator
Posted 1 day ago
Job Viewed
Job Description
Customer Service Coordinator
Are you a highly organized professional who thrives in fast-paced environments and enjoys keeping projects, people, and details running smoothly? StaffBuffalo is partnering with a leading manufacturing company in Buffalo, NY, to hire a Customer Service Coordinator! This full-time, on-site role offers a starting salary of around $60,000 per year, depending on experience, along with a generous benefits package and long-term growth potential.
This full-time, on-site role is perfect for a high-functioning, detail-oriented individual who loves communicating with customers, managing schedules, and keeping operations running smoothly. The Customer Service Coordinator will play a key role in supporting a close-knit service team—acting as the main point of contact for customers, technicians, and internal departments to ensure timely and accurate service delivery.
This is an on-site position in the Buffalo, NY area
Responsibilities:
- Serve as the main customer contact for service-related inquiries, quotes, and scheduling.
- Coordinate technician travel arrangements, including logistics, documentation, and customer requirements.
- Manage incoming calls and messages, ensuring quick and professional follow-up.
- Prepare and send customer quotes, process service orders, and track parts shipments to field technicians.
- Collaborate with the service team, sales, and installation project managers to keep projects organized and on schedule.
- Maintain accurate records, documentation, and cost tracking for each service visit.
- Ensure that service processes are followed according to internal roadmaps, procedures, and documentation.
- Support phone coverage for the technical services department and enter service orders for troubleshooting or parts requests.
- Contribute to a team-oriented environment, supporting colleagues and stepping in as needed across multiple projects.
Qualifications:
- 2+ years of experience in customer service, administrative support, or coordination, ideally in a manufacturing or technical environment.
- Strong proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams) - must be efficient and confident using multiple applications daily.
- Excellent written and verbal communication skills; comfortable interacting directly with customers.
- Highly organized, able to multitask and prioritize in a fast-paced setting.
- Positive, professional, and eager to learn with a proactive mindset.
- Strong attention to detail and ability to handle a variety of simultaneous tasks.
Responsibilities:
- Coordinate all service activities for automated cutting systems and material handling equipment, supporting customers across the U.S. and internationally.
- Communicate directly with customers to schedule service calls, confirm details, and ensure satisfaction throughout the process.
- Schedule and coordinate travel for in-house technicians, including forms, visas, and client-specific requirements, using an online travel portal.
- Manage service documentation, billing, and expense reports to ensure accuracy and timely completion.
- Serve as the central point of contact between customers, service technicians, and vendors.
- Track and follow up on service visits to confirm customer satisfaction and address any outstanding needs.
- Maintain detailed records of service orders, costs, and related documentation.
- Support service phone lines, enter service orders, and assist with basic troubleshooting coordination.
- Handle multiple projects simultaneously with exceptional organization and attention to detail.
Qualifications:
- 2+ years of customer service, administrative, or coordination experience (technical or manufacturing environment preferred).
- Exceptional organizational and communication skills — both written and verbal.
- Strong ability to multi-task, prioritize, and adapt in a high-energy setting.
- Detail-oriented and proactive, with a customer-first mindset.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
- Positive personality and ability to handle customer issues with professionalism and composure.
- Self-driven, reliable, and eager to learn new systems and processes.
Benefits:
- Comprehensive health insurance
- Paid time off (PTO) and holidays
- 401(k) with employer match
- Opportunities for advancement and cross-training
- Supportive and collaborative team environment
The advertised pay range represents what we believe at the time of posting that our client would be willing to pay for this position. In special circumstances where a candidate has exceptional experience or training, higher compensation may be considered.
Company Details
Customer Service Manager
Posted 1 day ago
Job Viewed
Job Description
Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12:30am
Age Requirement: Must be 18 years or older
Location: Depew, NY
Address: 4960 Transit Road
Pay: $21 - $22.50 / hour
Job Posting: 10/19/2025
Job Posting End: 11/19/2025
Job ID: R
We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
- Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
- Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
- Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
- Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
- Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
- Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture
Required Qualifications
- Customer service experience, preferably in a food service, grocery or retail setting
- Proven ability to multi-task and handle interruptions in a fast-paced environment
- Computer skills
Preferred Qualifications
- Experience leading a team
- Ability to quickly learn and adapt to new situations and subject matters
At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*
- Paid time off (PTO) to help you balance your personal and work life
- Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
- Health care benefits that provide a high level of coverage at a low cost to you
- Retirement plan with a 401(k) match
- A generous scholarship program to help employees meet their educational goals
- LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
+At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*- Paid time off (PTO) to help you balance your personal and work life
- Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
- Health care benefits that provide a high level of coverage at a low cost to you
- Retirement plan with a 401(k) match
- A generous scholarship program to help employees meet their educational goals
- LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
Sushi Customer Service
Posted 1 day ago
Job Viewed
Job Description
Availability: Afternoon, Evening (Including Weekends).
Age Requirement: Must be 18 years or older
Location: Depew, NY
Address: 651 Dick Road
Pay: $16 - $16.50 / hour
Job Posting: 10/17/2025
Job Posting End: 10/20/2025
Job ID: R
Bring your love for sushi, and we'll teach you the rest! In this role, you will help prepare fresh, high-quality sushi rolls to be sold in our store, as well as help customers with any made-to-order or special requests. You will work alongside experienced sushi chefs, learning traditional techniques and perfecting your craft in a fast-paced, customer-focused environment.
Responsibilities:
- Prepare ingredients, including slicing fish, cutting vegetables, and making sushi rice
- Assist in making sushi rolls, nigiri, sashimi, and other menu items according to recipes and presentation standards
- Maintain cleanliness and organization of the kitchen, following food safety and sanitation guidelines
- Work efficiently in a fast-paced environment, ensuring timely preparation
- Uphold excellent food presentation and customer satisfaction
Requirements:
- Ability to work in a fast-paced environment and handle multiple tasks
At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*
- Paid time off (PTO) to help you balance your personal and work life
- Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
- Health care benefits that provide a high level of coverage at a low cost to you
- Retirement plan with a 401(k) match
- A generous scholarship program to help employees meet their educational goals
- LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
+At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*- Paid time off (PTO) to help you balance your personal and work life
- Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
- Health care benefits that provide a high level of coverage at a low cost to you
- Retirement plan with a 401(k) match
- A generous scholarship program to help employees meet their educational goals
- LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
Pizza Customer Service
Posted 1 day ago
Job Viewed
Job Description
Availability: Morning, Afternoon, Evening (Includes Weekends).
Age Requirement: Must be 18 years or older
Location: Depew, NY
Address: 651 Dick Road
Pay: $16 - $16.50 / hour
Job Posting: 10/17/2025
Job Posting End: 10/20/2025
Job ID: R
we are a food market where you make the difference
At Wegmans, we're on a mission to help people live healthier, better lives through exceptional food. So, when you bring your passion for food and your authentic self to Wegmans, you're joining a team of difference-makers. Our promise to our customers is simple: Every Day You Get Our Best. And because it all starts with you, we'll make sure you have the support you need to grow personally, express your individuality, and create change in your community.
how you’ll make the difference
When you join our Pizza Department, you’ll be at the center of making delicious happen every day. You’ll work alongside a talented team to deliver incredible service while creating the pizzas, calzones, chicken wings, and more that our customers love. Our pizzas are handcrafted using only the best ingredients, and our Pizza Shop is the perfect place to let your creativity shine while working hands-on in a fast-paced environment.
what will you do?
- Take and prepare customer orders accurately and on time
- Proactively assist customers and answer questions while balancing a variety of tasks
- Grow and showcase your product knowledge and stay up to date on new and featured items
- Support, encourage, and respect coworkers while communicating effectively to ensure the department runs smoothly
At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*
- Paid time off (PTO) to help you balance your personal and work life
- Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
- Health care benefits that provide a high level of coverage at a low cost to you
- Retirement plan with a 401(k) match
- A generous scholarship program to help employees meet their educational goals
- LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
+At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*- Paid time off (PTO) to help you balance your personal and work life
- Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
- Health care benefits that provide a high level of coverage at a low cost to you
- Retirement plan with a 401(k) match
- A generous scholarship program to help employees meet their educational goals
- LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
Customer Service Manager
Posted 1 day ago
Job Viewed
Job Description
Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12:30am
Age Requirement: Must be 18 years or older
Location: Blasdell, NY
Address: 3740 McKinley Pkwy.
Pay: $21 - $22.50 / hour
Job Posting: 10/13/2025
Job Posting End: 11/13/2025
Job ID: R
We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
- Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
- Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
- Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
- Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
- Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
- Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture
Required Qualifications
- Customer service experience, preferably in a food service, grocery or retail setting
- Proven ability to multi-task and handle interruptions in a fast-paced environment
- Computer skills
Preferred Qualifications
- Experience leading a team
- Ability to quickly learn and adapt to new situations and subject matters
At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*
- Paid time off (PTO) to help you balance your personal and work life
- Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
- Health care benefits that provide a high level of coverage at a low cost to you
- Retirement plan with a 401(k) match
- A generous scholarship program to help employees meet their educational goals
- LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
+At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*- Paid time off (PTO) to help you balance your personal and work life
- Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
- Health care benefits that provide a high level of coverage at a low cost to you
- Retirement plan with a 401(k) match
- A generous scholarship program to help employees meet their educational goals
- LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
Customer Service Manager
Posted 1 day ago
Job Viewed
Job Description
Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12:30am
Age Requirement: Must be 18 years or older
Location: Amherst, NY
Address: 3135 Niagara Falls Blvd.
Pay: $21 - $22.50 / hour
Job Posting: 10/13/2025
Job Posting End: 11/13/2025
Job ID: R
We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
- Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
- Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
- Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
- Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
- Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
- Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture
Required Qualifications
- Customer service experience, preferably in a food service, grocery or retail setting
- Proven ability to multi-task and handle interruptions in a fast-paced environment
- Computer skills
Preferred Qualifications
- Experience leading a team
- Ability to quickly learn and adapt to new situations and subject matters
At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*
- Paid time off (PTO) to help you balance your personal and work life
- Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
- Health care benefits that provide a high level of coverage at a low cost to you
- Retirement plan with a 401(k) match
- A generous scholarship program to help employees meet their educational goals
- LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
+At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*- Paid time off (PTO) to help you balance your personal and work life
- Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
- Health care benefits that provide a high level of coverage at a low cost to you
- Retirement plan with a 401(k) match
- A generous scholarship program to help employees meet their educational goals
- LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
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Culinary Customer Service
Posted 1 day ago
Job Viewed
Job Description
Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 9:30pm
Age Requirement: Must be 18 years or older
Location: Depew, NY
Address: 4960 Transit Road
Pay: $16 - $16.50 / hour
Job Posting: 10/12/2025
Job Posting End: 11/01/2025
Job ID: R
how you’ll make the difference
Our customers choose Wegmans for the helpful people in our stores, help with delicious meals, and the freshest ingredients. As a member of our Restaurant Foods team, you are at the heart of helping people make great meals easy. In this role, you’ll help educate our customers about the exceptional ingredients and products we offer and work as part of a team to create high quality products. If you have a passion for food and enjoy working in a fast-paced environment, then this could be the role for you!
what will you do?
- Build relationships with customers and provide incredible service by addressing their needs in a timely and effective manner
- Cut, prepare, and serve a variety of hot and cold foods to customers
- Prepare, package and assemble meals
- Help to maximize sales potential by using effective and proper procedures for food preparation, storing, rotating, stocking, and merchandising prepared items
At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*
- Paid time off (PTO) to help you balance your personal and work life
- Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
- Health care benefits that provide a high level of coverage at a low cost to you
- Retirement plan with a 401(k) match
- A generous scholarship program to help employees meet their educational goals
- LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
+At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*- Paid time off (PTO) to help you balance your personal and work life
- Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
- Health care benefits that provide a high level of coverage at a low cost to you
- Retirement plan with a 401(k) match
- A generous scholarship program to help employees meet their educational goals
- LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
Customer Service Manager
Posted 1 day ago
Job Viewed
Job Description
Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12:30am
Age Requirement: Must be 18 years or older
Location: Buffalo, NY
Address: 601 Amherst Street
Pay: $21 - $22.50 / hour
Job Posting: 10/18/2025
Job Posting End: 11/18/2025
Job ID: R
We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
- Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
- Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
- Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
- Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
- Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
- Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture
Required Qualifications
- Customer service experience, preferably in a food service, grocery or retail setting
- Proven ability to multi-task and handle interruptions in a fast-paced environment
- Computer skills
Preferred Qualifications
- Experience leading a team
- Ability to quickly learn and adapt to new situations and subject matters
At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*
- Paid time off (PTO) to help you balance your personal and work life
- Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
- Health care benefits that provide a high level of coverage at a low cost to you
- Retirement plan with a 401(k) match
- A generous scholarship program to help employees meet their educational goals
- LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
+At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*- Paid time off (PTO) to help you balance your personal and work life
- Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
- Health care benefits that provide a high level of coverage at a low cost to you
- Retirement plan with a 401(k) match
- A generous scholarship program to help employees meet their educational goals
- LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
Customer Service Manager
Posted 1 day ago
Job Viewed
Job Description
Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12:30am
Age Requirement: Must be 18 years or older
Location: Depew, NY
Address: 4960 Transit Road
Pay: $21 - $22.50 / hour
Job Posting: 10/19/2025
Job Posting End: 11/19/2025
Job ID: R
We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
- Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
- Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
- Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
- Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
- Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
- Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture
Required Qualifications
- Customer service experience, preferably in a food service, grocery or retail setting
- Proven ability to multi-task and handle interruptions in a fast-paced environment
- Computer skills
Preferred Qualifications
- Experience leading a team
- Ability to quickly learn and adapt to new situations and subject matters
At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*
- Paid time off (PTO) to help you balance your personal and work life
- Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
- Health care benefits that provide a high level of coverage at a low cost to you
- Retirement plan with a 401(k) match
- A generous scholarship program to help employees meet their educational goals
- LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
+At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*- Paid time off (PTO) to help you balance your personal and work life
- Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
- Health care benefits that provide a high level of coverage at a low cost to you
- Retirement plan with a 401(k) match
- A generous scholarship program to help employees meet their educational goals
- LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.