596 Sales Techniques jobs in Seattle
CUSTOMER SERVICE
Posted 2 days ago
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Job Description
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.
People * Customers * Trust
The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments.
PRINCIPLE ACCOUNTABILITIES:
Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
Maintain organized customer files.
Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.
BASIC REQUIREMENTS:
Education equivalent to high school diploma required.
Two (2) years' previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.
PREFERRED REQUIREMENTS:
Associates degree or college business coursework.
Previous experience using automated order entry system.
Previous experience in the manufacturing sector, containerboard and corrugated packaging industry.
KNOWLEDGE, SKILLS & ABILITIES:
Strong attention to meeting and exceeding customer expectations.
The ability to network and build relationships with individuals of various experience and corporate positions.
Strong active listening and evaluating skills.
Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.
Able to work in a fast paced, deadline-oriented environment and handle multiple requests simultaneously.
Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.
Strong organizational skills with the ability to handle numerous details, deadlines, and requests.
Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.
Able to work flexible hours or overtime as needed.
All qualified applicants must apply at Careers.packagingcorp.com to be considered.
PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.
Customer Service Representative - Transportation Customer Service
Posted today
Job Viewed
Job Description
Address: 9150 Willows Rd NE, Redmond, WA 98052, USA
Compensation: $23.69/hour
Job DescriptionWeDriveU is a leader in shared mobility solutions connecting communities, campuses, and workplaces. We operate private shuttle and public transit systems across the U.S., serving millions of passenger journeys annually. Our team of over 5,500 members manages 4,000 vehicles across 55 locations, providing safe, reliable, and sustainable transit options. Visit wedriveu.com to learn more about our company, clients, and career opportunities.
Position OverviewThe Customer Service Representative (CSR) reports to the Program Manager and Operations Manager, receiving guidance from the clients or HQs Transportation Management Team. The CSR provides exceptional customer service to employees, handles transportation requests and queries, and monitors shuttle and tram services.
Note: This position requires standing outside for prolonged periods, up to 8 hours or more per day.
This is a split shift position, suitable for either one full-time employee or two part-time candidates.
Responsibilities- Direct commuters to correct buses and provide ETA and route information.
- Respond to service questions and communicate route or service changes.
- Monitor equipment safety and report concerns.
- Ensure all bus routes operate effectively to meet client needs.
- Manage passenger flow and enforce social distancing policies.
- Enforce passenger policies and troubleshoot shuttle issues in real-time.
- Perform additional duties as assigned.
- Excellent communication skills (written and verbal).
- Flexibility to work split shifts and variable hours.
- Ability to stand outside for extended periods.
- Basic knowledge of GPS, vehicle dispatch, and radio communication.
- Additional skills and physical demands may apply.
Qualifications
Minimum: 2 years of customer service experience.
Preferred: High school diploma or equivalent.
BenefitsPhysical Health
- Medical, Dental, Vision, and Life Insurance.
- Competitive pay and 401(k) with 4% match.
- Financial Wellness tools.
- Employee Assistance Program (EAP).
- PTO, paid holidays, pet & legal insurance.
- On-the-job training and career growth opportunities.
*Benefits vary by position and location.
WeDriveU is an equal opportunity employer committed to diversity and inclusion. We value a respectful environment that fosters innovation and excellence.
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