556 Senior Account jobs in Columbia
Associate, Account Management
Posted 1 day ago
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Join to apply for the Associate, Account Management role at U.S. Green Building Council Join to apply for the Associate, Account Management role at U.S. Green Building Council U.S. Green Building Council provided pay range This range is provided by U.S. Green Building Council. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $50,000.00/yr - $5,000.00/yr The U.S. Green Building Council (USGBC) is a global, nonprofit organization based in Washington, D.C., working to improve environmental sustainability, human health, and resilience in the built environment through its programs and rating systems including LEED. Today, people in over 150 countries and territories live, work, and learn in LEED certified buildings, communities, and cities that protect health, climate, and natural resources, and enhance quality of life. The Account Management & Membership team is responsible for the management and delivery of USGBC’s organizational membership program, a critical segment of USGBC’s community. With more than 5,000 industry leading organizations, USGBC members bring our mission to life through their support and participation in the evolution of LEED and the advancement of the larger green building movement. USGBC’s Account Management team leverages the membership program to engage accounts, identify opportunities for further engagement, and meet recruitment, retention, re-engagement goals. To be successful on this team individuals must be adaptable, creative, have a high level of maturity, an entrepreneurial mindset, and a commitment to continuous improvement. The Account Management Associate will be responsible for the engagement and retention of a portfolio of current and lapsed corporate member accounts. The associate will act as a consistent and primary point of contact for their accounts, encouraging and facilitating opportunities for deeper engagement in USGBC’s work. Leveraging membership as the primary focal point, the associate is an entry point to inform accounts of USGBC’s suite of green building products, services, and offerings. The associate will seek to develop long-term relationships with accounts, helping them understand the opportunities available, providing guidance and resources, connecting with internal contacts, escalating, or resolving issues, and collecting and responding to feedback about their experience. Accounts are primarily assigned by sector so that the associate can develop industry knowledge to be leveraged in outreach and engagement strategies. The Associate will provide ongoing and consistent communication to their accounts highlighting the connection between membership, USGBC’s goals, and the larger green building movement with the primary intent of encouraging further connection. Building off the existing outreach calendar, which outlines the schedule of monthly emails and phone calls throughout the lifecycle of a member account, the associate will develop sector-specific campaigns throughout the year to reach specific audiences or share timely information. Working in partnership with the membership team, the associate will acquire advanced knowledge of USGBC’s organizational membership program, including structure, benefits, and pricing to engage accounts and deliver the highest quality member experience. The Associate will have general industry knowledge, communication, and customer support skills, and be committed to engaging and celebrating their accounts. The associate is responsible for putting customers first, ensuring high quality, and maintaining consistency in follow-through and tracking. The associate will contribute to organizational goals and the continuous improvement of account management processes, resources, and strategies. This position requires a proven ability to self‐manage, prioritize competing demands, and meet short deadlines. Strong research, analytical, project management and organizational skills as well as high attention to detail are a must. The associate must have an entrepreneurial mindset and be able to efficiently collaborate with cross-functional teams. Specific Responsibilities Executing account management strategies to achieve recruitment, retention, and reactivation goals; testing opportunities for sector-customization Acting as an advocate and primary POC for accounts by providing excellent customer service, ensuring the highest quality experience, facilitating recognition and further engagement Providing ongoing and consistent communication to accounts within sector(s) portfolio, by leveraging the standard distribution structure and deploying sector-specific campaigns Consistently seeking opportunities to customize approach for assigned sector(s) and identify new opportunities for account engagement leading to stronger relationships Leveraging existing policies, procedures, and resources to respond to customer service inquiries and support account engagement Representing account management at internal and external meetings and events, increasing visibility and driving interest and engagement Executing at least one team contribution assignment based on established SOP, ensuring consistency and the highest possible quality; consistently seeking ways to increase efficiency and optimize delivery Deploying established communications strategies via mail merge Continuously building institutional and industry knowledge to inform strategies for strengthening engagement with accounts within sector(s) portfolio Maintaining, updating, and revising sector and product resources, SOPs, and templates Contributing to team reporting and tracking by maintaining accurate account records in Salesforce and other platforms as determined by operations team Becoming familiar with core USGBC products, and organizational processes, teams, and engagement pathways Participating in team meetings, presentations, and other activities Other projects as assigned Education & Experience Requirements Bachelor’s Degree 1-3 years of professional experience, preferably in a client-facing role, experience in sustainability and/or the building industry a plus Excellent customer service and time management skills Ability to shift gears smoothly and maintain momentum on multiple assignments Familiarity with Microsoft Suite – particularly Excel and PowerPoint – and other productivity applications; willingness to learn new technology platforms Eager, adaptive to change, receptive to feedback and ability to deal with ambiguity Strong sense of personal responsibility and accountability for delivering high quality work within set deadlines Demonstrated professionalism and able to handle confidential information with discretion Excellent written and spoken communication skills, experience delivering formal presentations a plus Drive to develop the skills, knowledge, and abilities to continually improve performance A strong commitment and passion to advance USGBC’s mission Other Preferred Qualifications Sustainability Excellence Associate, LEED Green Associate or AP credential Proficiency in Salesforce, Smartsheet and other business application platforms Details Full Time, permanent, salaried, benefits-eligible, exempt status Location: 2101 L Street NW, Washington, DC or remote Hours: Monday through Friday, 9:00 am to 5:30 pm EST, 40 hours per week, including occasional evenings and weekends Travel – upon request and approval USGBC is an equal opportunity employer, committed to advancing social equity in our work and fostering a culture of diversity, equity, and inclusion Benefits Employees work for an established mission-based and member-driven nonprofit organization with a compelling vision, non-profit competitive compensation commensurate with experience and skill level, generous benefits package, 401(k) matching and comprehensive health insurance. The headquarters office is a LEED Platinum commercial interior space in a LEED certified building in the LEED Platinum certified central business district in the first LEED Platinum certified city, Washington, DC. The office serves as an example for green design and construction products and practices. It is close to public transportation and incorporates many healthy and environmentally friendly features. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Business Development and Sales Industries Non-profit Organizations Referrals increase your chances of interviewing at U.S. Green Building Council by 2x Get notified about new Account Management Specialist jobs in Washington, DC . 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Consultant, Account Management
Posted 7 days ago
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Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
**_Responsibilities_**
+ Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs.
+ Actively manage relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service.
+ Pursue, initiate, oversee, and take accountability for driving key initiatives that deepen the customer relationships and drive value for both customer and Cardinal Health.
+ Identify, interpret, and manage customer expectations and requirements through proactive account review, issue resolution, and regular engagement and review of key initiatives.
+ Lead order disruption prevention efforts by partnering closely with customer to identify best courses of action and oversee Cardinal Health execution.
+ Lead resolution of complex or persistent order situations where escalation or unique solutions are required.
+ Review key performance indicators monthly and identify plans for optimization.
+ Build and maintain long-term trusted relationships with customer to support retention and growth of the account
**_Qualifications_**
+ Bachelor's degree or equivalent work experience, preferred
+ 4-6 years professional experience, preferred
+ Direct customer facing experience, preferred
+ Strong communication skills.
+ Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook).
+ Demonstrated ability to work in a fast-paced, collaborative environment.
+ Highly motivated, creative, able to operate effectively within a team.
+ **Must be willing to work EST hours**
**_What is expected of you and others at this level_**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Anticipated salary range:** $66,500 - $99,645
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 9/15/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
Consultant, Account Management
Posted 7 days ago
Job Viewed
Job Description
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
**_Responsibilities_**
+ Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs.
+ Actively manage relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service.
+ Pursue, initiate, oversee, and take accountability for driving key initiatives that deepen the customer relationships and drive value for both customer and Cardinal Health.
+ Identify, interpret, and manage customer expectations and requirements through proactive account review, issue resolution, and regular engagement and review of key initiatives.
+ Lead order disruption prevention efforts by partnering closely with customer to identify best courses of action and oversee Cardinal Health execution.
+ Lead resolution of complex or persistent order situations where escalation or unique solutions are required.
+ Review key performance indicators monthly and identify plans for optimization.
+ Build and maintain long-term trusted relationships with customer to support retention and growth of the account
**_Qualifications_**
+ Bachelor's degree or equivalent work experience, preferred
+ 4-6 years professional experience, preferred
+ Direct customer facing experience, preferred
+ Strong communication skills.
+ Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook).
+ Demonstrated ability to work in a fast-paced, collaborative environment.
+ Highly motivated, creative, able to operate effectively within a team.
+ **Must be willing to work EST hours**
**_What is expected of you and others at this level_**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Anticipated salary range:** $66,500 - $99,645
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 9/15/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
Customer Service Representative(Account Management)
Posted today
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Job Description
Company Description
Since 1961, Precoat Metals ( has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film systems, and designing multifaceted prints while reducing the cycle time to market. We are able to achieve this "culture of excellence" thru the hard work and talent of the people on our team.
Job DescriptionYour previous customer service/account management experience in a fast paced environment make you the perfect candidate to fill the open position we have due to an upcoming retirement. You will be based at our Washington, MO facility and will work cooperatively with customers & members of the production and distribution team to grow existing customers, support new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
In addition to being the representative of our customer and their advocate, you will:
- Generate new & repeat sales by providing product and technical information in a timely manner
- Determine customer requirements and expectations in order to recommend specific products and solutions
- Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles
- Accurately process customer transactions such as orders, quotes or returns
- Provide accurate information regarding scheduling and availability of items
- Obtain and provide accurate information relating to shipment dates and expected date of delivery
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
- Remain current on consumer preferences, changes in local codes and product developments
- Setup and maintain customer files
- Identify trends in customer satisfaction or dissatisfaction
- Manage time effectively, meet personal goals and work effectively with other members of the team
- Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
- Follow company policies and procedures
- Present a professional image at all times to customers and vendors
- Conduct ongoing customer needs, analysis, research of customer requirements through first party resources.
- Complete contact activity reports
- Assist in sales projects like price increases etc.
You will bring your High School diploma or equivalent and 2-5 years of customer service or inside sales experience, preferably in an industrial setting along with being a highly motivated self-starter who is articulate, persistent & outgoing with a professional demeanor to the team. In addition to:
- Must be able to work in a team-oriented, fast-paced, sales environment
- Provide track record of consistently achieving or exceeding goals
- Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook
- Superior customer service & selling skills.
- Superb communication and interpersonal skills
- Strong organizational skills with the ability to prioritize & multi-task
- Detailed oriented & able to work independently
- Customer focused with exceptional telephone sales ability
Additional Information
We are an Equal Opportunity Employer. M/F/Disabled/Veterans
Precoat Metals is a Drug Free Workplace
INDHP
We are an Equal Opportunity Employer.
Precoat Metals is a Drug Free Workplace
Sales Associate III - Sales & Account Management
Posted 2 days ago
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Note: Work location is on-site with the flexibility to work remotely the primary location will be in-office for meetings, per KP's Authorized States Policy - Employees may be required to travel to a KP or customer site. Residence required in the primary location state -4000 Garden City Dr., Hyattsville, Maryland 20785
Job Summary:
Identifies various information and resources for others to leverage when identifying appropriate solutions to meet lead/prospect/customer needs and utilizes working knowledge to address lead/prospect/customer questions in issues in a timely manner. Generates prospective sales by following general procedures to work with others in prospecting, sourcing, developing, and maximizing referral networks. Provides information used for developing sales strategy, identifies data for sales status reports, and demonstrates working knowledge for applying research and information on health care to articulate internal sales strategies and drive external sales. Works within and across team to support data collection on trends related to sales strategy and follows pre-defined strategies to accomplish sales plans and help drive internal negotiations and sales strategy. Works with others to identify resources, including following through on intended outcomes, to achieve or support sales targets/goals/initiatives. Advocates for process improvement by following general procedures to work with others in identifying and implementing initiatives for overcoming obstacles to sales progress and ensuring objectives are met, identifying new and improving existing process-related initiatives, resolving risks to compliance, and tracking and articulating performance trends and updates, with limited degree of supervision.
Essential Responsibilities:
-
Pursues effective peer relationships within and across teams to obtain and share resources and information. Listens to, addresses, and seeks performance feedback; acts as an informal resource for less experienced team members. Actively seeks new relevant knowledge and skills based on strengths and weaknesses; reviews others work to help others learn. Adapts to change, challenges, and feedback with minimal guidance; demonstrates flexibility in work. Assesses and responds to the needs of others to support completion of work tasks.
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Follows instructions to complete routine and non-routine work assignments with limited supervision. Collaborates with others to recommend appropriate solutions for routine and non-routine issues; escalates complex issues; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities within ones team.
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Ensures a high level of customer service is provided by: identifying various information and resources for others to leverage to identify appropriate solutions based on lead/prospect/customer needs in fulfillment of performance and service quality goals, as well as the KP mission, with limited instructions; demonstrating working knowledge about various health plans and benefits to leads/prospects/customers and brokers/consultants to convey KPs unique value proposition; and utilizing working knowledge to address lead/prospect/customer questions or issues in a timely manner.
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Serves as an advocate for process improvement by: following general procedures to support others for overcoming obstacles to sales initiative progress and ensuring objectives are met on time and/or within budget with detailed guidance; serving as a sales support subject matter expert by collaborating with work groups, as selected, to meet department objectives, and assessing new and improved existing process-related initiatives, systems, and practices, with a limited degree of supervision; following routine and non-routine methods/processes for the continuous improvement of tools, technology, and processes to optimize effectiveness; developing working knowledge of Federal and State laws, regulations, contracts, and rulings, recording and escalating issues or risks to compliance; demonstrating working knowledge of standard processes to track performance trends and articulate the performance update consistent with the strategy, along with story behind what is occurring, with minimal guidance; and applying working knowledge to ensure group installation and/or member enrollment processing to ensure that all critical milestones are met.
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Generates prospective sales by: collaborating with others in the organization of open enrollment events, and preparing material for formal presentations to prospective customers following general instructions; following general procedures to support others inbuilding relationships with key influencers, brokers, consultants, decision makers, and/or community groups to support new business opportunities and prospective customers; exhibiting working knowledge of relevant practices on prospecting, sourcing, and developing and maximizing referral networks to build own book of business; completing routine and non-routine materials/forms for incoming business opportunities with minimal guidance; following general procedures closely to help partners work with key influencers, brokers, consultants, decision-makers, and/or community groups and successfully win new leads/prospects/customers by conveying the value of enrollment, with minimal guidance; and working on tasks as assigned to support and use new applicable and relevant resources such as the sales database, reports, media, and industry intelligence, on sales prospects with a limited degree of supervision, and providing updates to the team.
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Contributes to strategic development by: providing information for colleagues to leverage to develop strategy to meet annual sales targets, goals, and initiatives; identifying data for sales status reports including sales activity, follow-up, closings, and target achievement; demonstrating working knowledge of relevant practices for applying research and information on the health care marketplace to articulate internal sales strategies and drive external sales; working within team and with cross-team peers to support data collection on competitor, customer, and industry trends related to sales strategy; following routine strategies for using sales performance data to maximize performance and develop territory insights and sales strategies to accomplish sales plans; and following pre-defined strategies on optimal offering conditions and/or market segmentation (e.g., benefits, pricing) to help drive internal negotiations and sales strategy.
Minimum Qualifications:
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High School Diploma or GED, or equivalent AND minimum two (2) years of experience working in a corporate or business office environment, which can include relevant internship experience OR minimum three (3) years of experience working in a corporate or business office environment, which can include relevant internship experience.
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Health Insurance License (Maryland) within 3 months of hire
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Accident, Health or Sickness Insurance License (District of Columbia) within 3 months of hire
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Health Insurance License (Virginia) within 3 months of hire
Additional Requirements:
- Knowledge, Skills, and Abilities (KSAs): Compliance Management; Interpersonal Skills; Relationship Building; Coordination; Accountability; Adaptability; Embracing Challenges; Goal Setting; Organizational Skills; Microsoft Office; Insurance; Negotiation; Creativity; Innovative Mindset; Advising and Managing Partners; Key Performance Indicators; Persuasion; Autonomy; Trusted Advisor
COMPANY: KAISER
TITLE: Sales Associate III - Sales & Account Management
LOCATION: Hyattsville, Maryland
REQNUMBER: 1336719
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
AVP Account Management - REMOTE (FL Preferred)
Posted 7 days ago
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Job Description
**Job Posting Title**
AVP Account Management - REMOTE (FL Preferred)
**Job Description**
The Assistant Vice President Client Engagement leads the development and execution of strategic plans for their assigned Prime client/s, spanning all market segments and lines of business (Employer Markets, Health Insurance Marketplace (HIM), Commercial, Medicare, and Medicaid). This individual is the primary relationship and contract owner for their assigned account/s and oversees a cross-functional account management team, including representation across all lines of business, and key departments such as clinical, trade, and finance. This position establishes and maintains relationships with client decision-makers, industry consultants, health-plan account and sales divisions, and Prime's functional areas to enhance collaboration, and ensure delivery of exceptional service. The Assistant Vice President Client Engagement identifies needed investments in capabilities, systems and programs that enhance client market competitiveness and promotes company and assigned client's growth objectives.
**Responsibilities**
+ Serve as primary relationship and contract owner, advocate and point of escalation for assigned account/s; leverage an intimate understanding of the industry, client market trends, challenges, and priorities, and the demand for new products/services in the market, as well as Prime's strategic and growth objectives to lead the development and deployment of client strategic plans; collaborate with Prime and Client leadership to advocate for products and capabilities that support mutual growth and enable market competitive solutions; solicit client feedback related to products, financials and contracts and establish an internal framework to respond to suggestions or inquiries
+ Lead retention efforts for Employer Markets, Health Insurance Marketplace, Commercial, Medicare, and Medicaid health plan clients; drive the adoption and consistent application of client communication and interaction principles developed by the Account Management Office; lead efforts to ensure a coordinated client experience by creating awareness, accountability, and alignment to these principles across client engagement and Prime
+ Provide cross functional leadership to an extended Account Management team, with representation, expertise and dedicated support for market/line of business-specific client needs; collaborate with cross-functional leaders to identify and implement collaborative, performance objectives across all client facing teams; ensure clear lines of accountability and expectations between client engagement and extended client team members; lead efforts to align interactions with strategic and operational objectives that identify, develop, expand and retain key client relationships
+ Monitor, report and consolidate key performance indicators and dashboards that evaluate Prime's performance against assigned client contracts; populate joint scorecards and other reporting tools (i.e. Salesforce) to track client relationships, product adoption and retention metrics, and proactively respond to, and remediate any identified gaps or risks; understand nuances across lines of business or assigned client/s and identify further opportunity to drive consistency and improvement
+ Lead the development, negotiation, standardization and compliance of contracts for the assigned client/s, including the development and execution of contract renewal plans; proactively analyze contract language and/or requirements, standardize where appropriate, and mitigate conflicting terms; review and manage Performance Guarantees and/or Financial Guarantees on behalf of Prime and the client(s) to minimize financial risk
+ Lead client meetings as aligned to the account management principles, including but not limited to: identifying meeting objectives and participants, ensuring adequate preparation and presentation materials, disseminating and uploading meeting materials in client portal, and working across extended teams to ensure appropriate follow through and documentation; ensure account management team documents interactions with assigned client/s and inputs data into the Salesforce CRM (Customer Relationship Management) tool and client portal
+ Identify key relationships necessary to deliver core and expanded capabilities, drive growth, and ensure market competitiveness, including but not limited to: executive sponsors, Blue Cross Blue Shield (BCBS) plans, national benefits consultants, ensure account management team maintains effective LOB (Line of Business) knowledge and expertise via industry channels, conferences, continuing education etc; demonstrate thorough understanding and commitment to compliance requirements and influence the alignment, prioritization, design and implementation of outcomes and services
+ Manage staffing, performance and development of a client engagement team, and consistently demonstrate Prime's leadership expectations during interactions with direct reports, cross functional and external stakeholders; directly or indirectly establish account management goals and priorities for the extended client teams; provide work direction, and support the hiring, training, coaching and retention of key account management positions
+ Other duties as assigned
**Education & Experience**
+ Bachelor's degree in Finance, Business, Health Care Administration, or related area of study or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
+ 12 years of client service experience to include 7 years of account management in PBM or managed care
+ 8 years of leadership/people management experience
+ Must be eligible to work in the United States without need for work visa or residency sponsorship
**Additional Qualifications**
+ Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport and collaborate effectively across departments, internally and externally, and at all levels within an organization
+ Demonstrated ability driving the identification of improvement opportunities and leading the implementation of process changes
+ Exceptional communication skills with ability to communicate complex information to a variety of audiences
+ Exceptional client relationship management and cross-functional team building skills
+ Strong analytical and critical thinking skills; able to synthesize information from multiple sources into actionable plans
+ Ability to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion
**Preferred Qualifications**
+ MBA or other related advanced degree
+ Experience working within Commercial, Medicare, Medicaid, Health Insurance Marketplace, and/or Employer Markets segments/lines of business
**Physical Demands**
+ Ability to travel up to 50% of the time
+ Constantly required to sit, use hands to handle or feel, talk and hear
+ Frequently required to reach with hands and arms
+ Occasionally required to stand, walk and stoop, kneel, and crouch
+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Potential pay for this position ranges from $164,000.00 - $279,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.
_Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?_
_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._
_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._
Positions will be posted for a minimum of five consecutive workdays.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1. or email
Sales Associate III - Sales & Account Management
Posted 7 days ago
Job Viewed
Job Description
Job Summary:
Identifies various information and resources for others to leverage when identifying appropriate solutions to meet lead/prospect/customer needs and utilizes working knowledge to address lead/prospect/customer questions in issues in a timely manner. Generates prospective sales by following general procedures to work with others in prospecting, sourcing, developing, and maximizing referral networks. Provides information used for developing sales strategy, identifies data for sales status reports, and demonstrates working knowledge for applying research and information on health care to articulate internal sales strategies and drive external sales. Works within and across team to support data collection on trends related to sales strategy and follows pre-defined strategies to accomplish sales plans and help drive internal negotiations and sales strategy. Works with others to identify resources, including following through on intended outcomes, to achieve or support sales targets/goals/initiatives. Advocates for process improvement by following general procedures to work with others in identifying and implementing initiatives for overcoming obstacles to sales progress and ensuring objectives are met, identifying new and improving existing process-related initiatives, resolving risks to compliance, and tracking and articulating performance trends and updates, with limited degree of supervision.
Essential Responsibilities:
+ Pursues effective peer relationships within and across teams to obtain and share resources and information. Listens to, addresses, and seeks performance feedback; acts as an informal resource for less experienced team members. Actively seeks new relevant knowledge and skills based on strengths and weaknesses; reviews others work to help others learn. Adapts to change, challenges, and feedback with minimal guidance; demonstrates flexibility in work. Assesses and responds to the needs of others to support completion of work tasks.
+ Follows instructions to complete routine and non-routine work assignments with limited supervision. Collaborates with others to recommend appropriate solutions for routine and non-routine issues; escalates complex issues; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities within ones team.
+ Ensures a high level of customer service is provided by: identifying various information and resources for others to leverage to identify appropriate solutions based on lead/prospect/customer needs in fulfillment of performance and service quality goals, as well as the KP mission, with limited instructions; demonstrating working knowledge about various health plans and benefits to leads/prospects/customers and brokers/consultants to convey KPs unique value proposition; and utilizing working knowledge to address lead/prospect/customer questions or issues in a timely manner.
+ Serves as an advocate for process improvement by: following general procedures to support others for overcoming obstacles to sales initiative progress and ensuring objectives are met on time and/or within budget with detailed guidance; serving as a sales support subject matter expert by collaborating with work groups, as selected, to meet department objectives, and assessing new and improved existing process-related initiatives, systems, and practices, with a limited degree of supervision; following routine and non-routine methods/processes for the continuous improvement of tools, technology, and processes to optimize effectiveness; developing working knowledge of Federal and State laws, regulations, contracts, and rulings, recording and escalating issues or risks to compliance; demonstrating working knowledge of standard processes to track performance trends and articulate the performance update consistent with the strategy, along with story behind what is occurring, with minimal guidance; and applying working knowledge to ensure group installation and/or member enrollment processing to ensure that all critical milestones are met.
+ Generates prospective sales by: collaborating with others in the organization of open enrollment events, and preparing material for formal presentations to prospective customers following general instructions; following general procedures to support others inbuilding relationships with key influencers, brokers, consultants, decision makers, and/or community groups to support new business opportunities and prospective customers; exhibiting working knowledge of relevant practices on prospecting, sourcing, and developing and maximizing referral networks to build own book of business; completing routine and non-routine materials/forms for incoming business opportunities with minimal guidance; following general procedures closely to help partners work with key influencers, brokers, consultants, decision-makers, and/or community groups and successfully win new leads/prospects/customers by conveying the value of enrollment, with minimal guidance; and working on tasks as assigned to support and use new applicable and relevant resources such as the sales database, reports, media, and industry intelligence, on sales prospects with a limited degree of supervision, and providing updates to the team.
+ Contributes to strategic development by: providing information for colleagues to leverage to develop strategy to meet annual sales targets, goals, and initiatives; identifying data for sales status reports including sales activity, follow-up, closings, and target achievement; demonstrating working knowledge of relevant practices for applying research and information on the health care marketplace to articulate internal sales strategies and drive external sales; working within team and with cross-team peers to support data collection on competitor, customer, and industry trends related to sales strategy; following routine strategies for using sales performance data to maximize performance and develop territory insights and sales strategies to accomplish sales plans; and following pre-defined strategies on optimal offering conditions and/or market segmentation (e.g., benefits, pricing) to help drive internal negotiations and sales strategy.
Minimum Qualifications:
+ High School Diploma or GED, or equivalent AND minimum two (2) years of experience working in a corporate or business office environment, which can include relevant internship experience OR minimum three (3) years of experience working in a corporate or business office environment, which can include relevant internship experience.
+ Health Insurance License (Maryland) within 3 months of hire
+ Accident, Health or Sickness Insurance License (District of Columbia) within 3 months of hire
+ Health Insurance License (Virginia) within 3 months of hire
Additional Requirements:
+ Knowledge, Skills, and Abilities (KSAs): Compliance Management; Interpersonal Skills; Relationship Building; Coordination; Accountability; Adaptability; Embracing Challenges; Goal Setting; Organizational Skills; Microsoft Office; Insurance; Negotiation; Creativity; Innovative Mindset; Advising and Managing Partners; Key Performance Indicators; Persuasion; Autonomy; Trusted Advisor
COMPANY: KAISER
TITLE: Sales Associate III - Sales & Account Management
LOCATION: Hyattsville, Maryland
REQNUMBER: 1336719
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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AVP Account Management - REMOTE (FL Preferred)
Posted 7 days ago
Job Viewed
Job Description
**Job Posting Title**
AVP Account Management - REMOTE (FL Preferred)
**Job Description**
The Assistant Vice President Client Engagement leads the development and execution of strategic plans for their assigned Prime client/s, spanning all market segments and lines of business (Employer Markets, Health Insurance Marketplace (HIM), Commercial, Medicare, and Medicaid). This individual is the primary relationship and contract owner for their assigned account/s and oversees a cross-functional account management team, including representation across all lines of business, and key departments such as clinical, trade, and finance. This position establishes and maintains relationships with client decision-makers, industry consultants, health-plan account and sales divisions, and Prime's functional areas to enhance collaboration, and ensure delivery of exceptional service. The Assistant Vice President Client Engagement identifies needed investments in capabilities, systems and programs that enhance client market competitiveness and promotes company and assigned client's growth objectives.
**Responsibilities**
+ Serve as primary relationship and contract owner, advocate and point of escalation for assigned account/s; leverage an intimate understanding of the industry, client market trends, challenges, and priorities, and the demand for new products/services in the market, as well as Prime's strategic and growth objectives to lead the development and deployment of client strategic plans; collaborate with Prime and Client leadership to advocate for products and capabilities that support mutual growth and enable market competitive solutions; solicit client feedback related to products, financials and contracts and establish an internal framework to respond to suggestions or inquiries
+ Lead retention efforts for Employer Markets, Health Insurance Marketplace, Commercial, Medicare, and Medicaid health plan clients; drive the adoption and consistent application of client communication and interaction principles developed by the Account Management Office; lead efforts to ensure a coordinated client experience by creating awareness, accountability, and alignment to these principles across client engagement and Prime
+ Provide cross functional leadership to an extended Account Management team, with representation, expertise and dedicated support for market/line of business-specific client needs; collaborate with cross-functional leaders to identify and implement collaborative, performance objectives across all client facing teams; ensure clear lines of accountability and expectations between client engagement and extended client team members; lead efforts to align interactions with strategic and operational objectives that identify, develop, expand and retain key client relationships
+ Monitor, report and consolidate key performance indicators and dashboards that evaluate Prime's performance against assigned client contracts; populate joint scorecards and other reporting tools (i.e. Salesforce) to track client relationships, product adoption and retention metrics, and proactively respond to, and remediate any identified gaps or risks; understand nuances across lines of business or assigned client/s and identify further opportunity to drive consistency and improvement
+ Lead the development, negotiation, standardization and compliance of contracts for the assigned client/s, including the development and execution of contract renewal plans; proactively analyze contract language and/or requirements, standardize where appropriate, and mitigate conflicting terms; review and manage Performance Guarantees and/or Financial Guarantees on behalf of Prime and the client(s) to minimize financial risk
+ Lead client meetings as aligned to the account management principles, including but not limited to: identifying meeting objectives and participants, ensuring adequate preparation and presentation materials, disseminating and uploading meeting materials in client portal, and working across extended teams to ensure appropriate follow through and documentation; ensure account management team documents interactions with assigned client/s and inputs data into the Salesforce CRM (Customer Relationship Management) tool and client portal
+ Identify key relationships necessary to deliver core and expanded capabilities, drive growth, and ensure market competitiveness, including but not limited to: executive sponsors, Blue Cross Blue Shield (BCBS) plans, national benefits consultants, ensure account management team maintains effective LOB (Line of Business) knowledge and expertise via industry channels, conferences, continuing education etc; demonstrate thorough understanding and commitment to compliance requirements and influence the alignment, prioritization, design and implementation of outcomes and services
+ Manage staffing, performance and development of a client engagement team, and consistently demonstrate Prime's leadership expectations during interactions with direct reports, cross functional and external stakeholders; directly or indirectly establish account management goals and priorities for the extended client teams; provide work direction, and support the hiring, training, coaching and retention of key account management positions
+ Other duties as assigned
**Education & Experience**
+ Bachelor's degree in Finance, Business, Health Care Administration, or related area of study or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
+ 12 years of client service experience to include 7 years of account management in PBM or managed care
+ 8 years of leadership/people management experience
+ Must be eligible to work in the United States without need for work visa or residency sponsorship
**Additional Qualifications**
+ Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport and collaborate effectively across departments, internally and externally, and at all levels within an organization
+ Demonstrated ability driving the identification of improvement opportunities and leading the implementation of process changes
+ Exceptional communication skills with ability to communicate complex information to a variety of audiences
+ Exceptional client relationship management and cross-functional team building skills
+ Strong analytical and critical thinking skills; able to synthesize information from multiple sources into actionable plans
+ Ability to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion
**Preferred Qualifications**
+ MBA or other related advanced degree
+ Experience working within Commercial, Medicare, Medicaid, Health Insurance Marketplace, and/or Employer Markets segments/lines of business
**Physical Demands**
+ Ability to travel up to 50% of the time
+ Constantly required to sit, use hands to handle or feel, talk and hear
+ Frequently required to reach with hands and arms
+ Occasionally required to stand, walk and stoop, kneel, and crouch
+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Potential pay for this position ranges from $164,000.00 - $279,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.
_Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?_
_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._
_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._
Positions will be posted for a minimum of five consecutive workdays.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1. or email
Director of IT Sales and Account Management
Posted today
Job Viewed
Job Description
Jobs for Humanity is partnering with OpenLM to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.
Company Name: OpenLM
Job Description
We're looking for a dynamic leader who will contribute to the growth of our company in the IT industry. This crucial role includes driving strategic initiatives, overseeing sales efforts, managing key accounts, and developing partnerships. The position requires excellent team-building and development skills, a focus on operational excellence, and a willingness to represent the company in the market. The integration of knowledge, leadership, and strategic thinking is vital for succeeding in this role.
Job Purpose
The purpose of this position is to drive strategic initiatives within the IT industry, lead sales efforts, manage key accounts and partnerships to enhance business growth, and streamline processes. The role also includes leading the team towards achieving a high-performing workforce and representing the company effectively in the market.
Job Duties and Responsibilities
- Drive strategic initiatives within the IT industry
- Lead sales efforts to foster growth
- Manage key accounts and form strategic partnerships
- Build and develop a high-performing workforce
- Focus on operational excellence and process optimization
- Represent the company effectively in the market
- Managing GSA contracts
- Conducting reporting and analysis for strategic decision-making
Qualifications
Required Qualifications
- Experience in driving strategic initiatives
- Solid skills in leading sales efforts
- Experience in managing key accounts and partnerships
- Proven ability to enhance business growth
- Strong team building and team development skills
- Strong focus on operational excellence and streamlining processes
- Ability to represent the company professionally in the market
Additional Information
Director, Account Management - Patient Insights, Experience, and Registry Solutions (PIERS)
Posted 7 days ago
Job Viewed
Job Description
Plans, directs, and leads key Account Management structure for Patient Insights Experience and Registry Solutions (PIERS) teams for key accounts in the US region. Responsible for multiple accounts based upon practice needs
**Essential Functions**
+ Directs the activities of Account, Sales, and Delivery teams to achieve/exceed the assigned revenue and growth goals in large, complex accounts or sales
+ Takes proactive role in contract strategy. Develops strategy for expanding scope of existing contracts and identifying new business opportunities.
+ As required, may lead negotiations in renewing multi-year contract(s) within assigned accounts.
+ Develops relationships with key executives and decision makers within assigned accounts.
+ Manages the overall relationship to ensure a high level of customer satisfaction.
+ Provides leadership to the sales team and coordinates the involvement of IQVIA resources (marketing, consulting, client services) in actively promoting the full IQVIA portfolio of products and consulting services to anticipate and meet client needs.
+ Ensures that sales team is fully staffed, trained and deployed to maximize sales coverage
+ Develops and executes account plan(s) and monitors progress
+ Adjusts plan accordingly to consider IQVIA new product/service offerings as well as significant changes to business conditions
+ Understands the motivations of segment personas and specific clients
+ Manages senior-level relationships to achieve or exceed both client delivery goals and IQVIA revenue and growth goals for assigned account(s)
+ Manages the overall relationship at key accounts to ensure a high level of customer satisfaction with product/service offering
+ Takes proactive role in contract strategy
+ Develops and maintains strategies for expanding scope of existing contracts and identifying new business opportunities
+ Develops and executes account plan(s), monitors progress, and makes regular adjustments to consider new IHP / IQVIA offerings and/or changes to business conditions.
+ As required, may support negotiations in renewing multi-year and/or multi-country/ regional contract(s) within assigned account(s)
+ Provides leadership coordinating the involvement of IQVIA resources (e.g., marketing, sales specialists, consulting, client services) in actively anticipating and meeting foreseeable client and/or segment needs.
**Experience**
+ 12-15 years of relevant sales or account management experience
**Knowledge**
+ Segment and Key Account Management methodologies
+ Intermediate familiarity with medical specialty societies or non-profit healthcare organizations
+ Previous clinical experience is desirable
+ Intermediate familiarity with registry solutions and related services
+ Intermediate familiarity with project delivery practices
+ Demonstrable experience in one or more roles requiring autonomous decision making
+ Commercial experience in managing complex clients
+ Demonstrable experience and/or familiarity with key (segment) concepts and customer personas
+ Experience employing consultative selling skills
**?Education**
+ Bachelor's Degree Required
+ Masters Degree Preferred
**Additional Qualifications**
+ Demonstrable team player with high level of stress tolerance
+ Excellent communication, interpersonal and customer service skills
+ Strong knowledge of all aspects of medical specialty account management
+ Excellent Business/Industry awareness and a thorough understanding of industry trends and impact on the business
+ Strong presentation and influencing skills
+ Ability to work creatively in a fast-paced environment maintaining flexibility and changing priorities to answer client's needs
+ Excellent skills using Microsoft Office Suite: MS PowerPoint, MS Word, and MS Excel
+ Ability to establish and maintain effective working relationships with coworkers, managers, and clients
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role, when annualized, is $111,200.00 - $309,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
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