8,063 Senior Customer Service Manager jobs in the United States

Career Opportunity:
As a Customer Service Manager (CSM), you will function as a critical liaison between the customer, sales, and production operations teams. As a Customer Service Manager (CSM), you will simultaneously provide support to the leadership team by coaching and guiding Customer Account Specialists, executing strategic initiatives for the plant and company, and partnering with internal customers and partners to achieve the highest level of customer satisfaction. As a Smurfit Westrock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer.
This position is located at the New Lenox, Illinois facility.
How you will impact Smurfit Westrock:
* Manage customer accounts, as necessary.
* Manage, coach, guide, and oversee the tactical execution of tasks by the Customer Account Specialist team.
* Daily review of production backlog to understand planning, machine status, and shipping data to proactively communicate status to customers, sales teams, and plant leadership.
* Review customer specifications and new items in the order processing system to ensure all elements are captured and supporting documentation is included for efficient processing and production.
* Serve as an escalated point of contact for customer issues by supporting Customer Account Specialist with issue remediation and escalate to leadership as needed.
* Continuously gather feedback, communicate with Customer Account Specialists, manufacturing partners, and sales to align with the current state and ensure operational efficiencies are achieved to meet customer needs.
* Partner with production, shipping, maintenance, quality, and planning teams to review production performance to identify opportunities to optimize functional efficiencies.
* Onboard and train Customer Account Specialists on specific topics or best practices to enhance their understanding and performance.
* Works with the Customer Account Specialists to proactively track order activity and inventory levels and alert appropriate staff/customers of any potential issues.
* Participate in projects supporting plant or companywide strategic initiatives (e.g., margin enhancement efforts, overall equipment effectiveness efforts) by providing critical customer service expertise and insight to inform decisions and recommendations. Communicate projects to Customer Service team.
* Complete performance assessments of Customer Account Specialists based on their performance related to key objectives, initiatives, and goals.
What you need to succeed:
* High School diploma or G.E.D. Required; Associate/Bacheloru2019s degree, preferred.
* Must have 3+ years of customer service leadership experience.
* 5+ years of customer service experience in the manufacturing industry and/or corrugated industry is preferred.
* Proven record of accomplishment of building relationships, customer service, and negotiations
* Ability to adapt communication and interpersonal style to engage and influence a variety of internal and external partners.
* Inspire others to develop themselves and seek out continuous learning opportunities by serving as a coach, role model, trainer, and mentor.
* Demonstrate a customer-oriented mindset and ability to operate with customersu2019 best interests in mind.
* Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure a great customer experienceu202Fwhile demonstrating empathy.
* Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise.
* Ability to plan, monitor, and prioritize tasks to ensure achievement of desired results; establish a systematic course of action to accomplish objectives through multi-tasking and ability to forward-think.
* Demonstrate organizational and time management skills to ensure achievement of desired results.u202F
* Work in a fast-paced, team environment and partner with internal departments to achieve goals and satisfy customers.u202F
What we offer:
* Corporate culture based on integrity, respect, accountability, and excellence.
* Comprehensive training with numerous learning and development opportunities
* An attractive salary reflecting skills, competencies, and potential.
* A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
* Generous benefits including 401 K Matching, Medical, Dental, Vision all starting day one. Stock Purchase Program, Tuition Reimbursement, and Wellness program.
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

If you want to discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.
We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.
Omniseal Solutions is a global business, developing and producing sealing solutions for various technical markets (Energy, Aviation, Space, Industrial, Life Sciences, Nuclear and Semiconductor). We are looking for a candidate for the newly created position of Customer Service Manager, reporting to the Plant Manager and working closely with the Global Capture Support Team.
This role will lead the Customer Service function within a manufacturing environment, ensuring the efficient handling of customer inquiries, order processing, and issue resolution. This role supports strategic commercial goals, integrates closely with production and technical teams, and enhances customer satisfaction and retention through proactive service delivery and continuous process improvement.
Our products are targeted towards technical markets and so the ideal candidate will have interest in and passion for technical challenges to understand the manufacturing processes of our products and economical drivers impacting their cost.
Key Responsibilities include but are not limited to:
**Customer Relationship Management:**
+ Develop and maintain strong, long-term relationships with key customers.
+ Support the customer service team as needed for complex customer issues and complaints.
+ Implement service level agreements (SLAs) and monitor customer satisfaction metrics.
+ Develop and manage digital pricing tools for various products produced on site, including annual price revisions.
+ Closely work with product managers to permanently improve our pricing strategy that includes market variations, latest value added measurements and product competitiveness
+ Coordinating prototyping activities for new product introduction, from commercial offer to order shipment.
+ Serve as key member, developing and executing S&OP process and improvements.
**Team Leadership & Development:**
+ Support the Customer Service Supervisor and team to set performance objectives, monitor KPIs, and ensure high service standards.
+ Develop training and development plans aligned with operational needs.
+ Works across the organization with partner sites i.e. Europe and Asia to share best practices, develop processes, and support our customers with world class service.
**Operational Excellence:**
+ Oversee end-to-end order management processes from quote to delivery.
+ Use technical knowledge to interpret and communicate product specifications and manufacturing capabilities to customers.
**Continuous Improvement:**
+ Identify opportunities to streamline and automate service processes.-
+ Lead customer feedback analysis and apply insights to improve products and services.
**Reporting & Compliance:**
+ Prepare and present regular reports on customer service metrics and improvement initiatives to senior management.
+ Ensure compliance with relevant regulatory and quality standards (e.g., ISO, industry-specific norms)
+ **Bachelors Degree in a technical discipline (i.e. industrial, mechanical engineering or related field) is required.**
+ Master's Degree is preferred.
+ **7+ years' experience in a customer service function / sales business development in a manufacturing environment is required.**
+ **2+ years proven track record in quoting / costing is required.**
+ **5+ year' demonstrated experience in a managerial leadership role is required.**
+ Good knowledge and practice of IT tools, such as Excel, Access, Teams or power BI
+ Good knowledge of digital tools as CRM (Salesforce) and various other software
+ Ability to communicate both written and orally throughout all levels of the organization and with customers.
+ Team building and motivational skills along with strong decision-making and organizational skills
+ Ability to influence and drive solutions
+ Strong analytical aptitude and problem solving skills
+ Must be results oriented, self-motivated, flexible, dynamic, and proactive
+ **This role is not eligible for visa sponsorship.**
Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $89,500 to $38,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 12% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is 100,200 to 115,100. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.
Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.
+ Health and Well-being - Supporting your wellbeing, to thrive in life and work.
+ Medical, Prescription Drug, Vision, and Dental Insurance
+ Healthcare Saving Account and Flexible Spending Account options
+ LiveWell Wellness Program
+ Employee Assistance Program (EAP)
+ Paid Time Off and Paid Parental Leave
+ Retirement and Protection - Helping to make the future life you want a reality.
+ 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
+ Company-provided Life Insurance, AD&D, Short-Term Disability
+ Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance
+ Additional Benefits - Helping shape the experience and impact you want.
+ Commuter Benefits
+ Group Legal
+ Identity Theft Protection
+ Auto and Home Insurance
+ Pet Insurance and Discounts
+ Back-up Child and Elder Care
+ PerkSpot Employee Discount Program
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
This position is subject to export controls under the International Traffic in Arms Regulations (ITAR). Qualified applicants for the position must meet the ITAR definition of "U.S. Person" at 22 C.F.R. 120.15 as a: U.S. citizen, U.S. national, lawful permanent resident, or otherwise a protected individual (including for example refugees and asylees).
Saint-Gobain's innovations touch almost every major industry around the world, moving us forward, making meaningful connections, and inspiring us to go beyond the impossible. Within Mobility, our teams design and engineer critical, high-performance materials and proven solutions - most in challenging conditions and core systems that play an important part of our daily lives - as we drive to work or with family, fly on an airplane to explore the world, process samples for medical research, build a better rocket to go as far as we can in outer space; and dive deep under the sea to power our world. We are driven to collaborate with our customers and communities to improve and engineer the world of tomorrow!
Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we've learned working together makes good ideas, great ones.
With a legacy dating back more than 350 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.
Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you're empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career, and make that vision a reality.
**Join Us at Saint-Gobain. Together, we'll achieve the impossible!**

Eaton's IS AER FED division is currently seeking a Customer Service Manager. This position will be located at our Bethel, CT facility.
The Customer Service Manager is responsible for managing the site customer service team's overall performance, including coaching and assisting team members to drive customer service initiatives that maximize customer satisfaction, increase sales, reduce cycle time, reduce cost, and increase quality; cross functional collaboration with all functions to ensure optimum customer advocacy.
The expected annual salary range for this role is $93750.03 - $137500.04 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
**What you'll do:**
- Supervise six customer account managers. Train and mentor on customer service procedures and policies.
- Be responsible for overall customer management, including review and interpretation of contracts, accurate and timely order entry, providing order status and administering customer returns.
- Collect and analyze data to develop customer specific pricing, pricelists and LTA offers.
- Prepare quotations and long-term agreement submittals for legacy business and manages quote turn-time and capture rate.
- Analyze trends and report on Intake, forecast accuracy, gaps and low/negative margin parts.
- Provide continuous feedback to the customer on order status throughout the production cycle.
- Work closely with cross functional teams to determine updates.
- Maintain Customer Service databases, files, and metrics.
- Ensure that customer website and portal purchasing system requirements are being fulfilled.
- Provide backup where necessary for Customer Service Team and assume other duties as assigned.
- Support collection activities and manage export control regulations.
- Support customer visits (travel up to 10% of time).
**Qualifications:**
**Required (Basic) Qualifications:**
- Bachelor's degree from an accredited institution.
- Minimum of five (5) years experience in a customer facing role.
- Minimum of one (1) year experience in a supervisory role.
- Must be legally authorized to work in the United States without company sponsorship, now or in the future.
- This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must be a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158.
**Skills:**
- Strong leadership and coaching skills. The ability to build and sustain a high-performance team and to successfully communicate and develop a sense of urgency and commitment to meet team goals.
- Excellent interpersonal and communication skills.
- Computer literate with competency in Microsoft Office software programs, MRP system, and customer web-based portals.
#LI-CB3
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1- to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ( for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Canteen
**Position Title:** CUSTOMER SERVICE MANAGER-CORONA, CA
**Salary:** $79,000-$99,000/annually
**Other Forms of Compensation:** Bonus Eligible
**_Growth. Opportunity. Excellence._**
**_Canteen_** brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our _growth._ Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the _opportunity_ and innovation. Together, we'll continue to transform our industry.
**_Come grow with us. We are Canteen._**
**Job Summary**
We are seeking a **Customer Service Manager** to join our growing team.
**Key Responsibilities:**
+ Responsible for site visits and client retention
+ Assist branches with grand openings
+ Ensure we are compliant with local and national account standards; review corporate compliance reporting
+ Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
+ Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
+ Coordinate efforts to improve the customer retention and client experience at the point of sale
+ Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
+ Drive compliance to merchandising standards
+ Assess performance by location through audit reports (Quarterly District Evaluations)
+ Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.
**Preferred Qualifications:**
+ A Bachelor's degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
+ 3 years driving experience required.
+ Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
+ Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience.
+ Route management, retail and merchandising experience is preferred
+ Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
+ Food&beverage experience
+ Excellent communication skills required
+ Must be able to travel to client sites
+ Must be passionate about providing world class service to our clients and customers
+ Must be able to lift 50 lbs. on a consistent basis.
**Apply to Canteen today!**
_Canteen is a member of Compass Group USA_
**Click here to Learn More about the Compass Story ( Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.**
**Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.**
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
**Associates at Canteen** **are offered many fantastic benefits.**
+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Paid Time Off
+ Holiday Time Off (varies by site/state)
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
+ Paid Parental Leave
+ Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.
**Req ID: 1448477**
Canteen

Job Description
A client in the power industry is looking to add a Customer Service Manager to their team in Lake Mary, FL or Wytheville, VA. The manager would prefer someone in Lake Mary, but they are open to either location. They will be responsible for end-to-end project management, handling scheduling, order tracking, shipping, invoicing, and acting as the primary customer liaison. They will be leading warranty and service meetings with the team and approving projects due to monetary reasons. They will also with the multiple teams to assess their issues and get to the root cause of it by coordinating with their leadership teams. They are looking for someone who is skilled in negotiation and project management skills. They will work flex hours because they will be working with international teams, and they will account the time worked in different time zones. Fully on site and after 6-month performance review they can be eligible to work hybrid.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
5 years of experience with transformers or electrical equipment
Experience with SAP, Oracle, Salesforce, CRM, or any warranty tracking claim system
Experience in managing change orders, coordinating third-party service providers, and dispatching internal field technicians Experience managing a team null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

_This position follows a hybrid schedule with three (3) in-office days per week. Our office is located at 2304 Zanker Rd. San Jose, CA._
**Optum CA is seeking a Customer Service Manager to join our team in San Jose, CA. Optum is a clinician-led care organization that is changing the way clinicians work and live.**
**As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.**
At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while **Caring. Connecting. Growing together.**
This position is full time (40hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2304 Zanker Rd. San Jose, CA.
Training will be a hybrid approach and will last 2 weeks, Monday - Friday, 8:00 am to 5:00 pm PST. The hybrid approach will require being in the office 3 days per week.
**Primary Responsibilities:**
+ Manage and be accountable for professional employees and/or supervisors
+ Coordinate and supervise daily/weekly/monthly activities of team members
+ Set priorities for the team to ensure task completion and performance goals are met
+ Coordinate work activities with other supervisors, managers, departments, etc.
+ Identify and resolve operational problems using defined processes, expertise and judgment
+ Provide coaching, feedback and annual performance reviews as well as formal corrective action
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma or GED or equivalent work experience
+ Must be 18 years of age OR older
+ 3+ years of customer service or call center experience, preferably as a supervisor, business manager or workforce manager
+ 2+ years of leader/supervisor experience within an organization
+ Experience with Windows PC applications and Microsoft Office
+ Experience working in an EMR system
+ Ability to work full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2304 Zanker Rd. San Jose, CA.
**Preferred Qualifications:**
+ Knowledge of HEDIS and STAR measures
+ Understanding of call center performance metrics and measurements
**Telecommuting Requirements:**
+ Reside within commutable distance to the office at 2304 Zanker Rd. San Jose, CA.
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy 
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 - $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
#RPO

Customer Service Manager
Transdev in Los Angeles, CA, is hiring a Customer Service Manager. This position oversees the day-to-day operations of the Customer Service department, monitoring agent activities, adjusting staffing, and directing employees as necessary to provide excellent customer service. We seek ambitious leaders with a detail-oriented, Customer service-focused, results-driven work ethic to help us provide our customers with reliable transportation. If you have the drive, confidence, and determination to succeed.
+ Transdev is proud to offer:
* Competitive compensation package of minimum $63,200 - Maximum $67,586
Benefits include:
* Vacation: minimum of two (2) weeks
* Sick days: 5 days
* Holidays: 12 days; 8 standard and 4 floating
* Other standard benefits: 401(k) retirement plan, medical, dental, and vision, life insurance, short-term
disability, voluntary long-term disability.
Benefits may vary depending on the location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
+ Work to ensure compliance with company policy and that various task deadlines are met.
+ Effectively assess monthly Liquidated Damage claims.
+ Provide training and coaching for the customer service team to foster an effective performance output.
+ Identify and track trending service data for progressive planning.
+ Effectively communicating with internal and external customers and clients as needed via phone, email, or written correspondence with concern resolutions.
+ CS reporting for the department for a 5-day contractual response on complaints that maintain scores of 95%
+ Review and research client and customer feedback
+ Assure quality of operations, including leading CSR staff, training, monitoring, and observing customer phone calls, and coaching to resolve customer service issues and compliance with policies and procedures
+ Develops, implements, and manages processes to ensure quality assurance protocols are achieved.
+ Resolve escalated customer-related concerns & document
+ Develop and revise customer service manuals and procedures
+ Primary point of contact for maintaining the No Shows policy
+ Professionally and actively documents issues.
+ Resolves customer inquiries relating to transportation; communicates resolution to customers.
+ Review daily paperwork to verify accuracy.
+ Other duties as required.
Qualifications:
* High school education, GED, or equivalent
* Minimum of 2 years of call center supervisor experience, preferably in the transportation industry
* Excellent written and oral communication skills
* Computer literate with the capacity to learn new software
* Must be able to work shifts or flexible work schedules as needed.
* Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Benefits may vary depending on the location policy. The above represents the standard Corporate Policy.
Physical Requirements:
+ Must be able to work shifts or flexible work schedules as needed.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
+ The work environment will be a combination of both indoors and outdoors.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants:Please Click Here for CA Employee Privacy Policy.
Job Category: Customer Service
Job Type: Full Time
Req ID: 5722
Pay Group: VDD
Cost Center: NONE
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
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About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

**Requisition Number:** 208378
**Job Description**
Cintas is seeking a Customer Service Manager to increase our "Customer Service Index" and ensure high levels of satisfaction among our customers. Responsibilities include acting as the main point of contact; managing all areas of our fast-paced Customer Service Department by making independent decisions to assist customers; training Customer Service Reps; working with our sales, service, production and administrative departments to deliver prompt resolution of customer questions and concerns.
**Skills/Qualifications**
Required
+ High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred
+ Accurate typing and 10 keypad experience
+ Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and intranet/internet
Preferred
+ 1-3 years' management experience in a customer service or call center
+ AS/400 experience
+ Availability to start within two weeks after offer made/accepted
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** Service
**Organization:** Fire
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift