155,673 Senior Customer Service Representative jobs in the United States

ProSidian seeks a Senior Level Customer Service Representative for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC across the Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).

Seeking Senior Level Customer Service Representative candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Representative Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Job Overview

Provide services and support as a Staffing Augmentation and Recruiting Services (Senior Level Customer Service Representative) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

Responsibilities and Duties

• Maintain high-value client accounts.
• Resolve escalated issues.
• Monitor client satisfaction trends.

Qualifications

• 5+ years client service experience.

Education / Experience Requirements / Qualifications

• Bachelor's degree preferred.

Skills Required

• Negotiation, communication, account management.

Competencies Required

• Client advocacy, relationship building, adaptability.

Ancillary Details Of The Roles

• May handle contract renewals.
• Coordinates client onboarding.

Other Details

• Works closely with sales teams.

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Seeks a Entry Level Customer Service Representative for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).

Seeking Entry Level Customer Service Representative candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This is a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Representative Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Provide services and support as a Staffing Augmentation and Recruiting Services (Entry Level Customer Service Representative) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

Responsibilities and Duties - Entry Level Customer Service Representative | Customer Service Representative (COC )

• Process customer service documentation.
• Maintain records of interactions.
• Support call center or front-line teams.

Desired Qualifications For Entry Level Customer Service Representative | Customer Service Representative (COC ) (COC ) Candidates:

• Clerical or customer service experience.

Education/Experience Requirements/Qualifications

• High school diploma or GED.

Skills Required

• Data entry, organization, and communication.

Competencies Required

• Accuracy, reliability, customer focus.

Ancillary Details Of The Roles

• Supports complaint resolution processes.
• Works with multiple departments to fulfill requests.

Other Details

• May handle mailroom duties.

Core competencies

• Teamwork the ability to foster teamwork collaboratively as a participant and effectively as a team leader
• Leadership the ability to guide and lead colleagues on projects and initiatives
• Business Acumen understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation persistent in pursuit of quality and optimal client and company solutions
• Agility ability to quickly understand and transition between different projects, concepts, initiatives, or workstreams
• Judgment exercises prudence and insight in the decision-making process while being mindful of other stakeholders and long-term ramifications
• Organization the ability to manage projects and actions and prioritize tasks

Other Requirements

• Business Tools understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary.
• Commitment - to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors
• Curiosity the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

ProSidian Employee Benefits and Highlights: Your good health and well-being are essential to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. We are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently includes the following for Full-Time Employees:

• Competitive Compensation: The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. The Company contributes a fixed dollar amount each month towards the Plan you elect for medical and dental benefits. Contributions are deducted on a pre-tax basis.
• Group Medical Health Insurance Benefits: ProSidian partners with BC/BS to offer a range of medical plans, including high-deductible health plans or PPOs. Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
• Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options is available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in their life. These benefits include Vacation/Sick days 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that offer eligible employees a complete Flexible Spending Account (FSA) Plan and a tax benefit.
• Purchasing Discounts & Savings Plans: We want you to succeed financially. Therefore, we offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy daily.
• Security Clearance: Due to the nature of our consulting engagements, Security Clearance is required for Engagement Teams handling sensitive Engagements in the Federal Marketplace.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting engagements, performance incentives are associated with each new client that each employee works to pursue and support.
• Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent daycare expenses on a pre-tax basis. You determine your projected costs for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
• Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you can elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

• 90% of the scheduled time on the phone according to business needs.
• Drives resolution of caller questions/issues on the first call whenever possible and ensures proper documentation of calls and resolution actions.
• Understand and adhere to HIPAA requirements.
• Adhere to Regulatory Guidelines and policies & procedures.
• Navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller.
• Review previous call interactions/notes.
• Communicate monthly messages to members and providers on a specific need basis.
• Deal tactfully and empathetically with members and providers.
• Establish and maintain effective working relationships with provider office staff.
• Read, comprehend, and verbalize processes and procedures of the organization and of health insurance coverage.
• Multi-task by utilizing multiple complex computer applications.
• Pay close attention to detail.
• Identify issues/trends and escalate to Supervisor / Manager when assistance is needed.
• Develop relationships with other departments to provide feedback about root cause issues.
• Intervene with providers on behalf of the customer to assist with appointment scheduling or connections with specialists for assistance when needed.
• Assist customers in navigating through the Driscoll Health Plan website and encourage and reassure them to become self-sufficient.
• Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member and or provider.
• Research complex issues across multiple databases and work with internal departments to resolve customer issues and/or partner with others to resolve escalated issues.
• Other duties as assigned.

• Minimum of a high school diploma or equivalent
• 6 months of experience working in a call center or healthcare-related field
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Prior understanding and awareness of call center metrics and goals preferred
• Prior healthcare experience, in particular, Medicaid Insurance Plans preferred
• Ability to type a minimum of 35 words per minute
• Knowledge of managed care processes and health insurance coverage preferred • Knowledge of medical terminology preferred
• Outstanding communication skills and the ability to understand complex situations to effectively handle escalated customer needs
• Analytical skills and the ability to read and interpret data
• Problem solving abilities
• Ability to work independently and as a part of a team
• Ability to operate computer programs - Proficiency with Microsoft Office applications, particularly Outlook, Word and MS Teams

Are you an empathetic person who has a passion for helping others? Are you an enthusiastic 'people-person'? Are you a confident and adaptable person who can close the deal? You're in luck! We are looking for exceptional customer service representatives that can register new customers and provide memorable experiences to our customers over the phone and in person.

A Little About Us

Waterworks Aquatics is a premier swim school with 39 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

Job Description:

As a Customer Service Representative, you will be the face of Waterworks Aquatics and the first point of contact for the majority of families when they visit our facility. You will be entrusted with building relationships with our families. You will also be responsible for retaining our families by offering a warm, welcoming, and memorable experience.

Primary Responsibilities:

• Ability to create relationships with new and existing families that leads to customer loyalty and retention
• Demonstrate empathy in your interactions with families
• Register, schedule, take payments, and problem solve family accounts
• Be willing and able to provide exceptional customer service in person and by phone
• Encourage customers to purchase swim lesson packages
• Work effectively in a team environment to support achievement of lesson registration goals
• Maintain high customer satisfaction ratings based on explicit criteria set by the company
• Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Recommend additional services to customers by understanding their needs
• Maintain a clean and safe facility at all times
• Boost morale and help maintain a positive work environment
• Restock and clean all restrooms and shower/changing areas
• Understand and showcase knowledge in all of our programs and facilities
• Assist with time sensitive projects by deadlines given
• Provide effective rebuttals to customers who are looking to release their lesson schedule
• Stay up to date and pass all continual training by the deadlines provided

General Qualifications:

• Must be at least 17 years old
• Must have at least 2 years of customer service experience
• Minimum of a high school diploma
• Able to exhibit a strong passion for helping others
• Possess a strong background in customer service
• Proficient in typing; at least 40 WPM
• Ability to "close the deal" and acquire new families that are interested in our services
• Ability to multi-task, prioritize and manage time effectively
• Open to coaching and training to increase customer acquisition performance
• Must have strong communication skills in person and over the phone
• Must be able to showcase the ability to actively listen
• Must have the ability to adapt and respond to different types of personalities
• Must always remain professional and courteous with customers

A Few Other Things We Look At:

• We love people with a positive mindset who are fantastic team players
• A strong conversationalist who can be personable and connect with people
• Critical thinkers that can empathize with our families to ensure they have a positive experience with us
• Someone who is confident, adaptable, ambitious, and an achiever
• People who are committed and reliable
• Someone who is teachable, respectful, outgoing, and motivated
• Individuals who are open to receiving feedback and are always willing to learn

Join Our Team! Here's Why:

• Get paid well for doing something fun! Competitive compensation because we like to reward hard work.
• Advancement opportunities. We constantly are looking for strong individuals to join our leadership team!
• Flexible work schedules. We know you might have other time commitments like school or another job. We'll make it work!
• Additional benefits. We offer our full-time employees a benefits package that includes dental, vision, disability, 401K, and sick pay.
• We also offer team appreciation days and other really cool events throughout the year. And of course, free food throughout the year. Who doesn't like that?

Compensation: $23.00 - $28.00 per hour

Are you an empathetic person who has a passion for helping others? Are you an enthusiastic 'people-person'? Are you a confident and adaptable person who can close the deal? You're in luck! We are looking for exceptional customer service representatives that can register new customers and provide memorable experiences to our customers over the phone and in person.

A Little About Us

Waterworks Aquatics is a premier swim school with 39 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

Join Our Team! Here's Why:

• Get paid well for doing something fun! Competitive compensation because we like to reward hard work.
• Advancement opportunities. We constantly are looking for strong individuals to join our leadership team!
• Flexible work schedules. We know you might have other time commitments like school or another job. We'll make it work!
• Additional benefits. We offer our full-time employees a benefits package that includes dental, vision, disability, 401K, and sick pay.
• We also offer team appreciation days and other really cool events throughout the year. And of course, free food throughout the year. Who doesn't like that?

Job Description:

As a Customer Service Representative, you will be the face of Waterworks Aquatics and the first point of contact for the majority of families when they visit our facility. You will be entrusted with building relationships with our families. You will also be responsible for retaining our families by offering a warm, welcoming, and memorable experience.

Primary Responsibilities:

• Ability to create relationships with new and existing families that leads to customer loyalty and retention
• Demonstrate empathy in your interactions with families
• Register, schedule, take payments, and problem solve family accounts
• Be willing and able to provide exceptional customer service in person and by phone
• Assist with heavy call volume
• Encourage customers to purchase swim lesson packages
• Work effectively in a team environment to support achievement of lesson registration goals
• Maintain high customer satisfaction ratings based on explicit criteria set by the company
• Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Recommend additional services to customers by understanding their needs
• Maintain a clean and safe facility at all times
• Boost morale and help maintain a positive work environment
• Restock and clean all restrooms and shower/changing areas
• Understand and showcase knowledge in all of our programs and facilities
• Assist with time sensitive projects by deadlines given
• Provide effective rebuttals to customers who are looking to release their lesson schedule
• Stay up to date and pass all continual training by the deadlines provided

General Qualifications:

• Must be at least 17 years old
• Must have at least 2 years of customer service experience
• Minimum of a high school diploma
• Able to exhibit a strong passion for helping others
• Possess a strong background in customer service
• Proficient in typing; at least 40 WPM
• Ability to "close the deal" and acquire new families that are interested in our services
• Ability to multi-task, prioritize and manage time effectively
• Open to coaching and training to increase customer acquisition performance
• Must have strong communication skills in person and over the phone
• Must be able to showcase the ability to actively listen
• Must have the ability to adapt and respond to different types of personalities
• Must always remain professional and courteous with customers
• Weekends Required

A Few Other Things We Look At:

• We love people with a positive mindset who are fantastic team players
• A strong conversationalist who can be personable and connect with people
• Critical thinkers that can empathize with our families to ensure they have a positive experience with us
• Someone who is confident, adaptable, ambitious, and an achiever
• People who are committed and reliable
• Someone who is teachable, respectful, outgoing, and motivated
• Individuals who are open to receiving feedback and are always willing to learn

Compensation: $20.00 - $25.00 per hour

We're looking for team members who are passionate about making a difference in children's lives through swimming. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

Our goal has always been to have more fun at work than at home. I know it sounds outrageous, but it's true! We like to bring on people that like to have fun and share common interests with those around them. The "real you" is what we're looking for. Your personality traits and talents are what help us to connect with our families. You will not feel like you're punching the clock with this job.

Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. To learn more, visit

The Customer Service Representative is responsible for providing a service and support to the claims handling process on behalf of the company's insurance carrier clients.

Primary duties include but are not limited to:

• Process new and existing claims through various channels including inbound and outbound calls, email, and chat.
• Assist customers, insurance agents and vendors with questions about new and existing claims.
• Document claim file activities in an accurate, thorough, and timely manner.
• Effectively manage simultaneous inbound and outbound tasks.
• Display active listening and superior customer service skills for internal and external clients.
• Accurately follow scripts and guidelines assigned to client programs and campaigns.
• Provide empathy and support to customers who are experiencing difficult circumstances.
• Represent the company and its clients in a professional and respectful manner.
• Adhere to all company policies and procedures.
• Perform other duties as assigned.

Skills & Requirements:

• 1-3 years' experience providing multi-channel communication and customer support including phone calls, e-mail, and chat
• Exceptional customer service, active listening, verbal, and written communication skills
• Proficient computer and keyboarding skills, including Microsoft Word, Excel, and Outlook, with a strong knowledge of web-based software programs
• Ability and willingness to work non-standard workweeks; willing to work additional hours or adjust work shift(s) as determined by business needs
• Self-motivated and independently able to prioritize tasks and resolve issues
• Comfortable working in fast-paced environments
• Experience working in the insurance industry (property, casualty, and auto) is considered a plus but not required
• Bilingual in English/Spanish is a plus

Supervisory Responsibilities:

• N/A

Physical & Mental Demands:

The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel.
• Ability to read, analyze, and interpret reports, and documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Starting salary range:

• $17.00 per hour

Job Specifics:

• Office-based- Irving, TX
• Morning and evening shifts- Weekday and weekend shifts

Travel Required:

• N/A

Why Choose Alacrity:

• Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Paid Time Off Accruals
• Paid Holidays

Affirmative Action/EEO Statement

Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee's employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran's status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

How Long We Retain Personal Information:

We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.

We are seeking a dedicated and personable Customer Service Representative (CSR) to join our call center team. The CSR will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering excellent service in a fast-paced environment.

This is a 7 month contract, salary $24-28/hr depending on experience. This role is fully onsite in Rockville MD.

• Answer inbound calls and respond to customer inquiries in a professional and courteous manner
• Provide accurate information about products, services, policies, and procedures
• Resolve customer concerns, complaints, or issues effectively and in a timely manner
• Document all customer interactions and update account information in the system
• Escalate complex issues to the appropriate department or supervisor when necessary