Help Desk Analyst

84403 South Ogden, Utah Insight Global

Posted 6 days ago

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Job Description

Job Description

A client of Insight Global is building out their onsite helpdesk / desktop support team. Team members will be working emails, answering phone calls, Fresh Service for tickets. They will be doing remote and in-person, hands-on support. Tasks include full-service helpdesk/desktop support - user access, password resets, application support. Need a great attitude and customer services skills - will train you on technical skills. Looking for future employees who want to grow with the company long term.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Skills and Requirements

  • Associate's Degree or Bachelor's Degree in something computer related

  • Bilingual in Spanish** * Basic knowledge of 0365

  • Any Mobile Device Management

  • Any experience with Azure

  • Bilingual in Spanish** null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

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Help Desk Administrator

84056 Hill Afb, Utah BAE Systems

Posted 1 day ago

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Job Description

**Job Description** Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation s history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion. **About This Job** Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a Help Desk Administrator at our Hill Air Force Base, Utah location. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities: + Resolving technical problems in a help desk environment + Working with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies + Resolving access requests for user accounts and other desktop support functions + Using automated tools and scripts to improve efficiency and accuracy + Developing training and system documentation for users to promote efficient operation and applications + Resolving technical problems in a call center/ help desk environment + Using expertise in customer service and technical knowledge gained from prior programming experience to resolve issues surrounding installation, usage, and training on software and/or hardware products + Where possible, using automated tools and scripts to improve efficiency and accuracy + Providing technical assistance, training and system documentation for users to promote efficient operation of applications + Perform other duties as assigned **What's In It For You** + Competitive wages + Medical + Dental + 401k + Paid time off + Work/life balance + Career development + Tuition reimbursement + Mentorship opportunities + Rewards & recognition **Work Location** Hill Air Force Base, Utah **Travel** <10% **Clearance Requirement** This position requires an active final Top Secret clearance upon hire date. The applicant must be able to obtain and maintain a Top Secret/SCI clearance. **Certification Requirement** The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date or must obtain such within 6 months of being hired. **US Citizenship Requirement** _Pursuant to a government contract, this specific position requires US citizenship._ #asfs #sitcs **Required Education, Experience, & Skills** **Required Education and Years of Relevant Experience** + High School Diploma and 6 years of relevant experience, or + BS/BA Degree and 2 years of relevant experience, or + MS/MA Degree and 0 years of relevant experience **Experience Requirements** + Experience resolving technical problems in a help desk environment + Experience working with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies + Experience resolving access requests for user accounts and other desktop support functions + Experience using automated tools and scripts to improve efficiency and accuracy + Experience developing training and system documentation for users to promote efficient operation of applications **Clearance Requirement** This position requires an active final Top Secret clearance upon hire date. The applicant must be able to obtain and maintain a Top Secret/SCI clearance. **Certification Requirement** The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements. **US Citizenship Required** _Pursuant to a government contract, this specific position requires US citizenship._ **Preferred Education, Experience, & Skills** + Bachelor's degree in a technical field + Experience with Atlassian Jira and Confluence + Experience supporting a DoD customer + Experience working in SharePoint + Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service **Pay Information** Full-Time Salary Range: $60076 - $102130 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. **Help Desk Administrator** **114598BR** EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
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Help Desk Analyst

84407 Ogden, Utah Insight Global

Posted 1 day ago

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Job Description

Job Description
A client of Insight Global is building out their onsite helpdesk / desktop support team. Team members will be working emails, answering phone calls, Fresh Service for tickets. They will be doing remote and in-person, hands-on support. Tasks include full-service helpdesk/desktop support - user access, password resets, application support. Need a great attitude and customer services skills - will train you on technical skills. Looking for future employees who want to grow with the company long term.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
* Associate's Degree or Bachelor's Degree in something computer related
* Bilingual in Spanish** * Basic knowledge of 0365
* Any Mobile Device Management
* Any experience with Azure
* Bilingual in Spanish** null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
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Assistant Specialist (Technical/Support Services) I

84201 Ogden, Utah Weber County Corp.

Posted 22 days ago

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Job Description

Permanent
Job Description

WAGE: $21.73 - $32.78

DEPARTMENT: Library

BENEFITS: Sick, Vacation, Holiday Leave, Retirement/401K

PERSONNEL STATUS: Part Time

The Weber County Library seeks a detail-oriented, self-motivated individual to help with behind-the-scenes cataloging and business tasks under the umbrella of the support services division. If your experience and qualifications match our job requirements and you have a passion for detail and a quality end result, apply today! This is not a seasonal position.

JOB OVERVIEW:

As a member of the Library's program implementation team, under the supervision of the Technical Services manager, this employee contributes to the daily operations of Technical Services by performing copy cataloging, receiving print and nonprint materials, specialized end-processing, archival mending, and performing other tasks as assigned. This employee may occasionally be scheduled to work at a public service desk.

ESSENTIAL FUNCTIONS:

Perform copy cataloging based on established local procedures for downloading and manipulating MARC records

Process incoming shipments of Library materials, including receiving and inspecting materials, attaching and editing item records, and managing shipment documentation

Implement specialized end processing and archival mending procedures

Prepare materials for shipment to the bindery

Work at public service points when needed

Promote the Library at community events

Preserve safety, appearance, and condition of Library facilities and property

Any one position may not include all of the duties listed, nor do the listed examples include all duties which may be found in positions of this class. Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation.

SUPERVISORY RESPONSIBILITIES:

Contribute to training and workflow; maintain performance results to facilitate a competent workforce made up of support employees to achieve and deliver superior library service

EDUCATION/EXPERIENCE:

Education: Associate's degree from an accredited university, or an equivalent combination of education and experience that provides the required knowledge and abilities for the position

Experience: At least two years' library experience with emphasis in cataloging services

KNOWLEDGE, SKILLS, AND ABILITIES (KSA):

Knowledge of: Working knowledge of copy cataloging procedures. Understanding of the relationships and responsibilities of Library divisions and buildings. Understanding of Library mission and roles, and the general role of public libraries within a community.

Skills and Abilities to: Excellent customer service skills. Ability to work methodically with strict attention to detail. Ability to work as a team member to accomplish results. General proficiency with standard software used in business applications such as Microsoft products, especially Word and Excel; and the ability to internalize and use specialized library industry standard software. General proficiency with current Web applications such as search engines, email interfaces, social media, and eBook and eAudio applications/commonly used devices. Ability to use and troubleshoot office machines, such as copiers, scanners, and printers. Ability to exhibit good judgment according to a formalist system of ethics and establish a cordial and effective working relationship with the public, colleagues, Board members, and County officials. Strong organizational and planning skills, including the ability to perform multiple projects or tasks with frequent interruption. Ability to resolve conflict and implement change. Ability to implement Library Board policies and procedures.

YOUR SPECIAL QUALIFICATIONS :

Availability for morning, afternoon, evening, weekend, and some holiday shifts

Remote work not authorized

Pre-employment drug screening and criminal background check required

Engage with high-risk populations

Preference given for fluency in more than one language

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to walk, stand, sit, talk, hear, balance, reach, and stoop. Must use hands and fingers to operate a computer. The employee is regularly required to lift up to twenty-five pounds, and occasionally up to fifty pounds. The employee must be able to remove library materials from shelves at a maximum height of six feet and push library carts weighing up to 175 pounds. Must be able to move about the work area, talk clearly with vendors and internal customers and hear responses. Must have excellent close vision and good distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT AND SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee regularly works indoors in an office environment. Occasional public service shifts may be assigned to provide coverage.

Employees must be able to work rotating shifts (seven days a week) and flexible hours (morning, afternoon, evening, and holiday hours) when the Library is open. All employees will work up to two evenings per week and will alternate weekend shifts with the other employees in their division. Employees will also work holiday hours of equal proportion to those of other employees in their division.

About Us

Founded in 1850, Weber County occupies a stretch of the Wasatch Front, part of the eastern shores of the Great Salt Lake, and much of the rugged Wasatch Mountains.

The Weber Center is located at 2380 Washington Blvd, Ogden, UT 84401

Contact the Human Resource Department with any questions at or by email at

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Technical Configuration Management Support Specialist

84089 Clearfield, Utah Leidos

Posted 1 day ago

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Job Description

**Description**
**Technical Configuration Management Support Specialist**
**Location:** Clearfield, UT **Leidos - National Security Sector**
Join Leidos and be a part of cutting-edge aerospace and defense operations! As a **Technical Configuration Management Support Specialist,** you'll play a key role in supporting the **F-16 Aircraft Structural Integrity**
**Program (ASIP)** with precision and efficiency.
**Your Role:**
+ **Flight Data Management:** Download, process, and organize F-16 flight data using **PERFORMS** , ensuring accuracy and seamless workflow.
+ **Technical Orders Optimization:** Clean, verify, bookmark, and compile digitized F-16 Technical Orders for quarterly deliverables.
+ **Software Testing & Enhancement:** Conduct functional tests on F-16 ASIP Portal software updates, document findings, and collaborate with developers.
+ **Process Improvement:** Follow structured procedures while identifying and recommending efficiency improvements.
**What You Bring:**
+ **Experience:** 1+ years in configuration management with DoD aircraft records.
+ **Technical Skills:** Proficiency in Microsoft Office Suite, Adobe Professional, and document digitization.
+ **Personal Attributes:** Highly organized, detail-oriented, self-motivated, and able to work under tight deadlines.
+ **Clearance:** US Citizen; Currently possess and active Public Trust or higher level clearance. Ability to obtain/maintain **Government Common Access Card (CAC) fo** **r access** to Hill AFB, Utah.
**Preferred Qualifications:**
+ Familiarity with digitization software and processes.
+ Experience with scanners, printers, and Windows file management.
+ Comfort working on a VPN.
**Why Join Leidos?**
Be part of an innovative team that supports mission-critical operations and national security. Elevate your career and contribute to cutting-edge defense solutions. **Apply today and make an impact!**
EIO2024
**Original Posting:**
June 20, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $39,650.00 - $71,675.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00160800
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
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