205 Service Industries jobs in Clermont

Job DescriptionJob Description

Location: This position can be located at any Seacoast Bank location within the state of Florida.

The ITSM Program Manager will lead the enterprise IT Incident, Problem, Change and Release Management Practices. This Manager is responsible for the ITIL aligned ITSM processes and procedures and will champion enterprise adoption of Service Management processes and will improve practices around key areas such as Incident, Configuration, Problem, Change and Release Management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages the ITIL Framework Service Management program and best practice process development function for Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, and Release Management.
• Creates short-term and long-term strategic road maps for service management and ensure goals and initiatives are aligned with enterprise objectives.
• Analyzes incident, problem, and change processes and related data to programmatically identify the causes of recurring incidents, alerts or problems to ensure action plans to issues.
• Escalates issues for resolution to avoid reoccurrence or closes problem.
• Examines work queues for problems in jeopardy of missing service agreements and objectives.
• Manages major incident / high severity incident calls and ensures documentation captured for future root cause analysis, discussion, documentation and potential corrective actions.
• Manages the root cause analysis (RCA) review process with impacted parties, ensuring that quality and in-depth root cause reviews and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues.
• Manages Change Management best practices for the organization, including managing Change Advisory Board (CAB) meetings.
• Develops ITIL process training material, process documentation, procedures and work instructions.
• Measures and determine ways to improve customer satisfaction and engagement using ServiceNow workflow, process enhancements and metrics.
• Collaborates with IT teams and other departments to review existing processes, capture operational challenges, and develop business requirements for consistency and ongoing improvement.
• Educates and advocates internal partners to use and leverage Service Management processes.

EDUCATION and/or EXPERIENCE:

• 8+ years of relevant ITIL service management experience
• 10+ years of experience within a technology environment is required
• A bachelor’s degree or equivalent experience.
• ITIL v3 or v4 certification, minimum foundation level; advanced certification .
• Knowledge in ISO2000:2018 Service Management System requirements
• Advanced experience utilizing ServiceNow Service Management tool, dashboards and reporting.
• Knowledge in Lean Six Sigma Methodology

#LI-PF1

Location: This position can be located at any Seacoast Bank location within the state of Florida.

The ITSM Program Manager will lead the enterprise IT Incident, Problem, Change and Release Management Practices. This Manager is responsible for the ITIL aligned ITSM processes and procedures and will champion enterprise adoption of Service Management processes and will improve practices around key areas such as Incident, Configuration, Problem, Change and Release Management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages the ITIL Framework Service Management program and best practice process development function for Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, and Release Management.
• Creates short-term and long-term strategic road maps for service management and ensure goals and initiatives are aligned with enterprise objectives.
• Analyzes incident, problem, and change processes and related data to programmatically identify the causes of recurring incidents, alerts or problems to ensure action plans to issues.
• Escalates issues for resolution to avoid reoccurrence or closes problem.
• Examines work queues for problems in jeopardy of missing service agreements and objectives.
• Manages major incident / high severity incident calls and ensures documentation captured for future root cause analysis, discussion, documentation and potential corrective actions.
• Manages the root cause analysis (RCA) review process with impacted parties, ensuring that quality and in-depth root cause reviews and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues.
• Manages Change Management best practices for the organization, including managing Change Advisory Board (CAB) meetings.
• Develops ITIL process training material, process documentation, procedures and work instructions.
• Measures and determine ways to improve customer satisfaction and engagement using ServiceNow workflow, process enhancements and metrics.
• Collaborates with IT teams and other departments to review existing processes, capture operational challenges, and develop business requirements for consistency and ongoing improvement.
• Educates and advocates internal partners to use and leverage Service Management processes.

EDUCATION and/or EXPERIENCE:

• 8+ years of relevant ITIL service management experience
• 10+ years of experience within a technology environment is required
• A bachelor's degree or equivalent experience.
• ITIL v3 or v4 certification, minimum foundation level; advanced certification preferred.
• Knowledge in ISO2000:2018 Service Management System requirements
• Advanced experience utilizing ServiceNow Service Management tool, dashboards and reporting.
• Knowledge in Lean Six Sigma Methodology

#LI-PF1

Location: This position can be located at any Seacoast Bank location within the state of Florida.

The ITSM Program Manager will lead the enterprise IT Incident, Problem, Change and Release Management Practices. This Manager is responsible for the ITIL aligned ITSM processes and procedures and will champion enterprise adoption of Service Management processes and will improve practices around key areas such as Incident, Configuration, Problem, Change and Release Management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages the ITIL Framework Service Management program and best practice process development function for Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, and Release Management.
• Creates short-term and long-term strategic road maps for service management and ensure goals and initiatives are aligned with enterprise objectives.
• Analyzes incident, problem, and change processes and related data to programmatically identify the causes of recurring incidents, alerts or problems to ensure action plans to issues.
• Escalates issues for resolution to avoid reoccurrence or closes problem.
• Examines work queues for problems in jeopardy of missing service agreements and objectives.
• Manages major incident / high severity incident calls and ensures documentation captured for future root cause analysis, discussion, documentation and potential corrective actions.
• Manages the root cause analysis (RCA) review process with impacted parties, ensuring that quality and in-depth root cause reviews and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues.
• Manages Change Management best practices for the organization, including managing Change Advisory Board (CAB) meetings.
• Develops ITIL process training material, process documentation, procedures and work instructions.
• Measures and determine ways to improve customer satisfaction and engagement using ServiceNow workflow, process enhancements and metrics.
• Collaborates with IT teams and other departments to review existing processes, capture operational challenges, and develop business requirements for consistency and ongoing improvement.
• Educates and advocates internal partners to use and leverage Service Management processes.

EDUCATION and/or EXPERIENCE:

• 8+ years of relevant ITIL service management experience
• 10+ years of experience within a technology environment is required
• A bachelor's degree or equivalent experience.
• ITIL v3 or v4 certification, minimum foundation level; advanced certification preferred.
• Knowledge in ISO2000:2018 Service Management System requirements
• Advanced experience utilizing ServiceNow Service Management tool, dashboards and reporting.
• Knowledge in Lean Six Sigma Methodology

#LI-PF1

Location: This position can be located at any Seacoast Bank location within the state of Florida.

The ITSM Program Manager will lead the enterprise IT Incident, Problem, Change and Release Management Practices. This Manager is responsible for the ITIL aligned ITSM processes and procedures and will champion enterprise adoption of Service Management processes and will improve practices around key areas such as Incident, Configuration, Problem, Change and Release Management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages the ITIL Framework Service Management program and best practice process development function for Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, and Release Management.
• Creates short-term and long-term strategic road maps for service management and ensure goals and initiatives are aligned with enterprise objectives.
• Analyzes incident, problem, and change processes and related data to programmatically identify the causes of recurring incidents, alerts or problems to ensure action plans to issues.
• Escalates issues for resolution to avoid reoccurrence or closes problem.
• Examines work queues for problems in jeopardy of missing service agreements and objectives.
• Manages major incident / high severity incident calls and ensures documentation captured for future root cause analysis, discussion, documentation and potential corrective actions.
• Manages the root cause analysis (RCA) review process with impacted parties, ensuring that quality and in-depth root cause reviews and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues.
• Manages Change Management best practices for the organization, including managing Change Advisory Board (CAB) meetings.
• Develops ITIL process training material, process documentation, procedures and work instructions.
• Measures and determine ways to improve customer satisfaction and engagement using ServiceNow workflow, process enhancements and metrics.
• Collaborates with IT teams and other departments to review existing processes, capture operational challenges, and develop business requirements for consistency and ongoing improvement.
• Educates and advocates internal partners to use and leverage Service Management processes.

EDUCATION and/or EXPERIENCE:

• 8+ years of relevant ITIL service management experience
• 10+ years of experience within a technology environment is required
• A bachelor's degree or equivalent experience.
• ITIL v3 or v4 certification, minimum foundation level; advanced certification preferred.
• Knowledge in ISO2000:2018 Service Management System requirements
• Advanced experience utilizing ServiceNow Service Management tool, dashboards and reporting.
• Knowledge in Lean Six Sigma Methodology

#LI-PF1

Description Location: This position can be located at any Seacoast Bank location within the state of Florida. The ITSM Program Manager will lead the enterprise IT Incident, Problem, Change and Release Management Practices. This Manager is responsible for the ITIL aligned ITSM processes and procedures and will champion enterprise adoption of Service Management processes and will improve practices around key areas such as Incident, Configuration, Problem, Change and Release Management. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manages the ITIL Framework Service Management program and best practice process development function for Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, and Release Management. Creates short-term and long-term strategic road maps for service management and ensure goals and initiatives are aligned with enterprise objectives. Analyzes incident, problem, and change processes and related data to programmatically identify the causes of recurring incidents, alerts or problems to ensure action plans to issues. Escalates issues for resolution to avoid reoccurrence or closes problem. Examines work queues for problems in jeopardy of missing service agreements and objectives. Manages major incident / high severity incident calls and ensures documentation captured for future root cause analysis, discussion, documentation and potential corrective actions. Manages the root cause analysis (RCA) review process with impacted parties, ensuring that quality and in-depth root cause reviews and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues. Manages Change Management best practices for the organization, including managing Change Advisory Board (CAB) meetings. Develops ITIL process training material, process documentation, procedures and work instructions. Measures and determine ways to improve customer satisfaction and engagement using ServiceNow workflow, process enhancements and metrics. Collaborates with IT teams and other departments to review existing processes, capture operational challenges, and develop business requirements for consistency and ongoing improvement. Educates and advocates internal partners to use and leverage Service Management processes. EDUCATION and/or EXPERIENCE: 8+ years of relevant ITIL service management experience 10+ years of experience within a technology environment is required A bachelor's degree or equivalent experience. ITIL v3 or v4 certification, minimum foundation level; advanced certification preferred. Knowledge in ISO2000:2018 Service Management System requirements Advanced experience utilizing ServiceNow Service Management tool, dashboards and reporting. Knowledge in Lean Six Sigma Methodology #LI-PF1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

About the Role:

You will:

• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Identify opportunities for value-added services and articulate our solutions.

• Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction.
• Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Complete various daily, weekly and monthly reports.
• Support the Product Manager's activities as needed.

• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• Experience in customer service or inside sales

• Knowledge of products sold in the Profit Center preferred

Our ideal candidate will also:

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.

• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
• Be able to build positive working relationships and inspire teamwork with co-workers.

• Be able to learn and operate the computer related systems used to process orders.
• Be able to learn to operate warehouse material-handling equipment.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.