424 Service Industries jobs in Crandall

**Job Title** : Solution Architect - Customer Service Management
**Location** : Dallas, Texas ideally; or, Chicago, IL; Dallas, TX; Houston, TX; Atlanta, GA; NY, NY; or New Jersey area near NY
**Travel** : 25%
**Job description:**
Platform Solution Architect - Customer Service Management (CSM) | ESM - D2 Location: Dallas, Texas Reports to: ESM Solution Head
As a Platform Solution Architect, you'll be at the forefront of shaping next-generation CSM solutions. You'll work closely with global pre-sales, delivery, and client teams to build robust, cost-effective, and competitive architectures that drive business value and customer satisfaction.
**Key Responsibilities:**
- Proven experience as a Solution Architect, SME, or Consultant with deep expertise in ServiceNow CSM and ITSM transformation.
- Ability to translate complex technical solutions into clear, value-driven narratives for both technical and business stakeholders.
- Strong analytical and problem-solving skills with a focus on aligning architecture to business outcomes.
- 3 years of hands-on experience in Service Integration, including design, transition, and operations.
- 3 years of experience in ServiceNow ITSM/CSM module configuration, administration, or business analysis.
- Familiarity with other service management platforms (e.g., BMC Remedy, Kinetic Data).
- Experience with Service Request Management, Service Catalog, and non-core ServiceNow modules (e.g., Service Portfolio, HRSD, Security Ops).
- Exposure to Service Asset & Configuration Management (SACM) and Organizational Change Management (OCM). What You'll Do
- Own the end-to-end solution architecture across transition, run, and transformation phases within the Servicenow portfolio.
- Lead the development of reusable, scalable solution components including proposal decks, effort models, and delivery frameworks.
**Required Skills:**
- Collaborate with delivery leads and SMEs to ensure technical feasibility, cost-effectiveness, and alignment with client SLAs.
- Define and document testing strategies, customer responsibilities, and phased implementation plans.
- Integrate OCM and Run & Maintain packages into solution proposals to support long-term client success.
- Guide and mentor virtual teams, ensuring architectural consistency and delivery excellence across regions.
- Support commercial teams in drafting SoWs, SLAs, and reviewing service credits/penalties.
- Contribute to sales-to-delivery handovers, ensuring smooth transitions and aligned expectations. What Sets You Apart
- Strong leadership and stakeholder management skills with the ability to influence across portfolio towers.
- Deep understanding of the vendor and partner ecosystem, including Capgemini-preferred tools and platforms.
**Desired Skills:**
- Experience in enterprise-level consulting, due diligence, and advisory for complex deals.
- Ability to cost solutions, identify risks, and align pricing with client expectations and market benchmarks.
- Familiarity with global delivery models, including offshore coordination and GDC collaboration.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Solution Architect - Customer Service Management_
**Location:** _TX-Dallas_
**Requisition ID:** _081129_
**Other Locations:** _US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-IL-Chicago_

**Job Title:** Service Management Consultant - ServiceNow Business Analyst
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
The ServiceNow Business Analyst (BA) plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions.
**Key Responsibilities :**
Requirements Gathering & Analysis Lead workshops to collect and document business and technical requirements .
Translate complex technical specifications into business logic and vice versa.
Collaborate with stakeholders to evaluate ServiceNow capabilities and enhancements.
Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks.
Document enhancement requests and technical specifications.
Maintain clear communication with stakeholders regarding status updates and feasibility assessments.
Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc. Partner with ServiceNow developers and provisioning analysts to ensure alignment of business and technical objectives.
Support UAT sessions and training for various client personas.
Agile & Delivery Support Write user stories to be configured by technical developers.
Work within Agile frameworks to support sprint planning and execution.
Proactively identify risks, issues, and blockers and communicate through appropriate channels.
Ensure deliverables are complete, consistent, and aligned with customer expectations.
**Required Qualifications:**
Bachelor's degree in Computer Science, Information Systems, or related field.
3 years of experience as a Business Analyst or Product Specialist in ServiceNow environments.
ITIL Foundation Certification (v4). Strong oral and written communication skills.
Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate.
**Preferred Qualifications:**
Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC).
Familiarity with Common Services Data Model and Strategic Portfolio Management.
Ability to work independently and manage multiple priorities.
Key Competencies
Business process reengineering Technical and functional documentation Stakeholder engagement Agile delivery and sprint planning ServiceNow platform knowledge Workshop facilitation and training
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Service Management Consultant - ServiceNow Business Analyst_
**Location:** _IL-Chicago_
**Requisition ID:** _081289_
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Service Management Consultant - ServiceNow Business Analyst
**Location: Chicago, IL; Atlanta, GA; NY, NY; Dallas, TX; Houston, TX; Bridgewater, NJ**
**Travel:** 25%
**Job Description:**
The ServiceNow Business Analyst (BA) plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions.
**Key Responsibilities :**
Requirements Gathering & Analysis Lead workshops to collect and document business and technical requirements .
Translate complex technical specifications into business logic and vice versa.
Collaborate with stakeholders to evaluate ServiceNow capabilities and enhancements.
Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks.
Document enhancement requests and technical specifications.
Maintain clear communication with stakeholders regarding status updates and feasibility assessments.
Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc. Partner with ServiceNow developers and provisioning analysts to ensure alignment of business and technical objectives.
Support UAT sessions and training for various client personas.
Agile & Delivery Support Write user stories to be configured by technical developers.
Work within Agile frameworks to support sprint planning and execution.
Proactively identify risks, issues, and blockers and communicate through appropriate channels.
Ensure deliverables are complete, consistent, and aligned with customer expectations.
**Required Qualifications:**
Bachelor's degree in Computer Science, Information Systems, or related field.
3 years of experience as a Business Analyst or Product Specialist in ServiceNow environments.
ITIL Foundation Certification (v4). Strong oral and written communication skills.
Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate.
**Preferred Qualifications:**
Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC).
Familiarity with Common Services Data Model and Strategic Portfolio Management.
Ability to work independently and manage multiple priorities.
Key Competencies
Business process reengineering Technical and functional documentation Stakeholder engagement Agile delivery and sprint planning ServiceNow platform knowledge Workshop facilitation and training
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Service Management Consultant - ServiceNow Business Analyst_
**Location:** _IL-Chicago_
**Requisition ID:** _081290_
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Principal Service Management Consultant - GRC/IRM/TPRM
**Location** : Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, NY; Bridgewater, NJ or NJ near NY
**Travel** : 25% up to; but infrequently to begin with
**Job description:**
Task details I ServiceNow Business Analyst (SME) - GRC/IRM/TPRM Job Description: A Governance, Risk, and Compliance (GRC) Integrated Risk Management (IRM) Subject Matter Expert (SME) has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a GRC IRM solution. This SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality. Working alongside a ServiceNow Architect and Engagement Teams, the GRC IRM SME shares responsibility for the overall ServiceNow solution.
**Key Responsibilities:**
In addition to complying with Capgemini's professionalism policies, the GRC IRM SME is responsible for:
- Interacting with Engagement Teams to collect and translate technical development requirements
- Participates in the definition, design, build, and implementation of ServiceNow GRC IRM framework and solutions to meet client needs
- Provides guidance and insight regarding industry best practices and recommendations
- Definition of process and technical requirements to support design
- Ensures that system improvements are successfully implemented
- Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution Qualifications:
**Required Skills:**
o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow GRC IRM Certification
- 1 years' experience working with GRC IRM solutions on the ServiceNow platform
- ITIL V4 Foundation or above (or willingness to obtain it)
- Experience utilizing the Agile/Scrum methodology to define and deliver development work
- Experience integrating to multiple data sources used to populate ServiceNow modules
- Good understanding of ITSM Tooling / ServiceNow / GRC IRM
- Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies)
- Excellent communication skills (verbal and written)
- Able to work independently and demonstrate initiative through pro-active behavior
- Participates in and/or leads diagnosis and fixing of problems within area of expertise
- Identifies and fixes the root cause rather than just symptoms
- Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
- Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions
- Works with peer team to develop and promote solution
- Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
- Possesses good analytical skills and can apply sound levels of logic to tasks undertaken
- Possesses good presentation skills
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Principal Service Management Consultant - GRC/IRM/TPRM_
**Location:** _IL-Chicago_
**Requisition ID:** _080692_
**Other Locations:** _US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-TX-Dallas_

**Job Title** : Senior Service Management Consultant - UX/UI Design
**Location** : Chicago, IL; Atlanta, GA; New York, NY; New Jersey near NY; Houston, TX; Dallas, TX
**Travel** : up to 25% and infrequently
**Job description:**
ServiceNow User Experience (UX) and User interface (UI) Design Subject Matter Expert (SME)
Job Description: The ServiceNow UX/UI SME role participates in the design, development, and implementation of exceptional user experiences within the ServiceNow platform. The ideal candidate will have an eye for detail, and a blend of creative design, and experienced development knowledge. In this role, you will work hand in hand with lead Architects and fellow team members with building user-centric experiences that drive sustainable growth and engagement of ServiceNow user base.
**Key Responsibilities:**
- Client-facing lead for portal UX/UI workstream to design and deliver ServiceNow UX/UI solutions
- Facilitate design workshops and design reviews, including persona co-creation, and taxonomy.
- Facilitate discussions to define system requirements, problems, and goals
- Define and develop technical requirements and related project documentation
- Collaborate with engineers and product managers to accurately transform business requirements into technical solutions within the ServiceNow platform
- Design UI layouts and configuration of UX/UI components including controls, labels, and graphical elements for software on both mobile and desktop platforms with an eye towards experience
- Provide insight and guidance of various design approaches to solve specific user problems.
- Create initial design concept, wireframes and high-fidelity prototypes using Figma
- Optimize and test UI designs to be intuitive and user-centered
- Conduct usability testing to identify gaps in design and see if they can be further improved
- Develop journey maps and user flows to visualize use cases
**Required Skills:**
- Possesses a strong understanding of the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS
- Define and document requirements for the application UI and workflows, ensuring alignment with user needs and business objectives
- 3 years designing portals and UX/UI experience on the ServiceNow platform with one or more portals (Service Portal, Employee Center/EC Pro, Customer Service Portal, Retail Service Portal, etc.) for ITSM/HRSD/Retail solutions (any or all) in an enterprise environment.
- ServiceNow mobile app design experience a plus
- Experience in Portal implementation skills including applicability within the ServiceNow ecosystem
- HTML, CSS, and AngularJS development skills
- Experience in Service Portal, including the difference between configuration and custom widgets development, an extension of OOB widgets, and utilization of 3rd party libraries within ServiceNow
**Desired Skills:**
- Experience with Bootstrap
- Experience with dynamic and responsive web design
- Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
- Experience implementing systems using the Agile/Scrum methodology
- Excellent understanding of the Agile software testing process and lifecycle.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - UX/UI Design_
**Location:** _IL-Chicago_
**Requisition ID:** _080690_
**Other Locations:** _US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-TX-Dallas_

**Job Title** : Senior Service Management Consultant - IT Workflows / CMDB/CSDM
**Location** : Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, New York; Bridgewater, New Jersey
**Travel** : up to 25% but mostly infrequent
**Job description:**
ServiceNow Developer - IT Workflows / CMDB/CSDM
**Key Responsibilities** : Design and develop CMDB data models, CI classes, and relationships in ServiceNow. Implement and maintain Discovery and Service Mapping to populate and update the CMDB. Integrate external data sources with the CMDB using APIs, MID Servers, and ETL tools. Ensure data integrity, normalization, and compliance with CMDB governance policies. Collaborate with stakeholders to define CI requirements and support ITSM, ITOM, and other ServiceNow modules. Develop and maintain CMDB health dashboards, audits, and reconciliation processes. Troubleshoot and resolve CMDB-related issues, including data quality and performance. Document CMDB architecture, processes, and procedures. Stay current with ServiceNow platform updates and CMDB best practices.
**Required Qualifications:** Bachelor's degree in Computer Science, Information Systems, or a related field. 3 years of hands-on experience with ServiceNow CMDB / CSDM development and administration. Strong understanding of CMDB / CSDM data models, CI classes, and relationships. Experience with ServiceNow Discovery, Service Mapping, and MID Server configuration. Proficiency in scripting (JavaScript, Glide) and ServiceNow APIs. Familiarity with ITIL and Configuration Management processes. Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Preferred Qualifications: ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist - CMDB / CSDM or Discovery. Experience with third-party integration tools (e.g., SCCM, SolarWinds, Qualys). Knowledge of ITOM, ITSM, and Asset Management modules. Experience in Agile/Scrum environments.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - IT Workflows / CMDB/CSDM_
**Location:** _IL-Chicago_
**Requisition ID:** _080693_
**Other Locations:** _US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-TX-Dallas_

**Job Title:** Senior Senior Service Management Consultant - ServiceNow Business Analyst - SIAM
**Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA
**Travel:** 25%
**Job Description:**
Job Summary The ServiceNow SIAM Business Analyst is a client-facing expert responsible for designing, implementing, and optimizing Service Integration and Management (SIAM) frameworks using the ServiceNow platform.
This role combines deep knowledge of SIAM operating models and ServiceNow capabilities to assess and deliver integrated, multi-supplier service environments that meet business and technical requirements.
**Key Responsibilities:**
Support the definition and implementation of SIAM frameworks within ServiceNow, including service definitions, SLAs, and critical metrics. Collaborate with engagement teams to translate business needs into technical requirements and ServiceNow workflows.
Develop and maintain Service Management Manuals (SMMs) and supporting documentation for SIAM delivery.
Configure and integrate ServiceNow modules relevant to SIAM, such as Incident, Problem, Change, Service Catalog, Supplier Management, and Service Level Management. Provide guidance on industry best practices and ensure alignment with ITIL and SIAM principles
1. Design and implement dashboards and performance analytics to monitor service delivery and supplier performance.
Support onboarding and configuration of Managed Service Providers (MSPs) and ensure seamless integration with middleware platforms. Participate in governance forums and contribute to continuous improvement initiatives across service towers.
**Required Qualifications:**
Proven experience in SIAM and ServiceNow solution design and implementation.
Strong understanding of ServiceNow architecture and modules relevant to SIAM.
Expertise in business and technical writing for client-facing documentation.
Familiarity with infrastructure, networks, databases, and web technologies.
Excellent communication and stakeholder engagement skills.
Ability to work independently and proactively address integration challenges.
Ability to work with clients and stakeholders of all levels.
Ability to conduct SIAM/ServiceNow maturity and healthcheck assessments.
Ability to create engagement documentation and collateral.
**Preferred Qualifications:**
Knowledge and expertise of the methods defined within the Service Integration and Management Book of Knowledge (SIAMBoK).
ServiceNow Certified System Administrator (CSA) and Implementation Specialist certifications.
Experience with multi-vendor environments and service integrator models.
Knowledge of governance frameworks and performance metrics.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Business Analyst - SIAM_
**Location:** _IL-Chicago_
**Requisition ID:** _081296_
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM
**Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA
**Travel:** 25%
**Job Description:**
-A CMDB/CSDM Business Analyst is a client-facing role and will be working with an engagement team to develop and implement CMDB/CSDM solutions for various engagements.
Expectations:
- 2 Years experience working with ServiceNow CMDB/CSDM Solutions
- Ability to take complex technical specifications and articulate it to a customer in business logic
- Becomes familiar with SOW/Contract and understand the task at hand, milestones, scope, etc.
- Ability to take complex technical specifications and articulate it to a customer in business logic
- Ability to take business logic from customer and translate it in technical terms and stories for development
- Comfortable with leading workshops to demo ServiceNow features, walk through process, and collect requirements
- Comfortable with leading training to various client learning personas
- Comfortable with conducting guided UAT sessions with customer UAT stakeholders
- Ability to understand project risks, issues, actions, and decisions and communicate them through appropriate channels
- Being prepared prior to workshops with materials (demo, deck, etc.) and sending out materials and agenda 24 hours before hand
- Documenting meeting notes after client calls and sending out within 24 hours of said call
- Technical documentation skills: ability to create workshop materials, end user guides, playbooks, user stories, etc.
- Proficient with the agile lifecycle
- Resourceful: not letting blockers get in the way; ability to use common sources of data such as ServiceNow Docs, NowCreate, etc.
- Being able to take data and manipulate it to find a quicker way to complete a manual task
- Being proactive and not procrastinating on getting work completed; meets deadlines; does not have to be told what to do - Able to work independently - Interacts with customers in a professional and pleasant manner
- If you are unsure, comfortable asking for help, clarification, etc.
- Meets quality standards; ensuring items that are incomplete or lack information are not presented to customer
- Ability to see scope creep and to handle it through appropriate channels
- Proficient in ServiceNow platform features (i.e. CSA cert)
- Additional CIS certifications for the application you are working on (i.e. implementing Vulnerability response, you should have the Vulnerability Response Cert)
- Proficient in Microsoft Products: Word, PowerPoint, Excel, Visio, Teams, Outlook
- Understands ITIL4 Fundamentals (i.e. ITIL4 F Cert)
Ability to Produce:
- Base Requirements
- Technical Requirements
- Requirement Analysis
- Process Documentation
- ServiceNow Stories
- ServiceNow Demos
**Knowledge Required:**
- MS Office (Word, Excel)
- ITIL 4
- ServiceNow CSA Certification
- (2) CIS Certifications
- ServiceNow CMDB/CSDM
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM_
**Location:** _IL-Chicago_
**Requisition ID:** _081295_
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Principal Service Management Consultant - ServiceNow CRM Workflow Architect - FSM/SOM
**Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA
**Travel:** 25%
**Job Description:**
**Job Summary:** As a ServiceNow CRM Workflow Architect, you will lead the design and implementation of scalable, enterprise-grade ServiceNow CSM, FSM, and SOM solutions. This role is pivotal in driving digital transformation initiatives across global business units, ensuring alignment with strategic goals and delivering exceptional customer service experiences.
**Responsibilities:**
Architect, design, and implement end-to-end ServiceNow CSM solutions, including Case Management, Knowledge Management, Communities, Field Service Management, Sales and Order Management, and Virtual Agent.
Lead design workshops and collaborate with business stakeholders to gather and validate requirements.
Define and enforce architectural standards, governance, and best practices across ServiceNow implementations.
Integrate ServiceNow CRM solutions with with other enterprise platforms (e.g., IT Workflows, HRSD, Security & Risk, etc).
Provide technical leadership to development teams and ensure high-quality solution delivery.
Support instance health, performance tuning, and upgrade planning.
Mentor junior architects and developers, fostering a culture of continuous improvement and innovation.
**Required Skills:**
7 years of experience in enterprise IT architecture, with 4 years focused on ServiceNow.
Deep expertise in ServiceNow CRM Workflows  and related modules.
Proven experience in global ServiceNow deployments and multi-region architecture.
Strong understanding of ITIL, customer service operations, and digital workflows.
**ServiceNow certifications:**
Certified System Administrator (CSA) Certified Technical Architect (CTA)
Certified Application Developer (CAD) - optional Excellent communication and stakeholder engagement skills. Desired Skills Ability to lead and mentor engagement teams. Ability to communicate with clients and stakeholders at all levels.
Familiarity with ServiceNow App Engine, IntegrationHub, and Performance Analytics.
Agile and DevOps delivery experience.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Principal Service Management Consultant - ServiceNow CRM Workflow Architect - FSM/SOM_
**Location:** _IL-Chicago_
**Requisition ID:** _081292_
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_