637 Service Industries jobs in Dumont

Job Description

The Position:

The Service Management Technology Analyst is responsible for supporting the planning, coordination, and execution of IT change management activities. This role involves working closely with various teams to ensure that changes to IT systems and processes are implemented. The Service Management Technology Analyst will assist in developing change management strategies, conducting impact assessments, and ensuring that all changes are documented and communicated effectively.

Responsibilities:

• Assist in the development and implementation of IT change management strategies and plans.

• Coordinate and support IT change management activities, ensuring changes are executed smoothly and efficiently.

• Conduct impact assessments to identify potential risks and effects of IT changes on business operations.

• Collaborate with IT and business teams to ensure that changes are aligned with organizational goals and objectives.

• Document and maintain records of all IT changes, including approvals, implementation details, and outcomes.

• Communicate changes effectively to stakeholders, providing updates and addressing any concerns.

• Monitor and evaluate the effectiveness of change management processes, identifying areas for improvement.

• Support the creation and delivery of training materials and sessions to ensure that employees are informed and prepared for IT changes.

• Assist in the development of metrics and reports to track the progress and success of change management initiatives.

• With Change Lead, train and enforce Change process with user community

Required Education, Experience, and Skills

Key Competencies:

• Understanding of IT systems and processes.

• Ability to manage multiple tasks and priorities effectively.

• Strong attention to detail and accuracy.

• Ability to adapt to changing priorities and work in a dynamic environment.

• A customer-focused mindset with a commitment to delivering high-quality results.

Qualifications:

• Bachelor's degree with at least 2 years of Technology, Business Administration, or a related field.

• Experience in IT Change Management, ITIL Service Management or a related role preferred.

• Knowledge of change management principles, methodologies, and tools.

• ITIL Training and Certification a plus

• Strong organizational and project management skills.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively with cross-functional teams.

• Analytical and problem-solving abilities.

• Proficiency in using change management software and tools.

Secondary Language(s) Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women's Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

US and PR Residents Only

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement

OFCCP EEO Supplement

OFCCP Pay Transparency Rule

Organon is an Equal Opportunity Employer. We are committed to fostering a culture of inclusion, innovation, and belonging for all employees and job applicants. We ensure all employment practices are conducted without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, veteran status, or any other characteristic protected by state or federal law.

Search Firm Representatives Please Read Carefully

Organon LLC., does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Applicable to United States Positions Only: Under various U.S. state laws, Organon is required to provide a reasonable estimate of the salary range for this job. Final salary determinations take a number of factors into account including, but not limited to, primary work location, relevant skills, education level, and/or prior work experience. The applicable salary range for this position in the U.S. is stated below. Benefits offered in the U.S. include a retirement savings plan, paid vacation and holiday time, paid caregiver/parental and medical leave, and health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.

Annualized Salary Range (US)

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites.

10%

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1

Requisition ID: R533641

• Support the transition from Jira Service Management platform to ServiceNow. This includes but is not limited to analysis and planning, platform configuration and customization, data migration, integration development, process optimization and testing and quality assurance.
• Collaborate with stakeholders to gather, document, and analyze business requirements for ServiceNow implementations and enhancements.
• Work closely with technical teams to design and propose solutions that align with business objectives and leverage the capabilities of the ServiceNow platform.
• Analyze existing ITSM processes and identify opportunities for optimization and automation using ServiceNow.
• Assist in the configuration and customization of ServiceNow modules, including workflows, forms, and user interfaces, to meet business needs.
• Utilize advanced analytical skills to develop and generate reports, dashboards, and metrics that provide insights into ITSM performance and trends.
• Develop test plans and conduct testing to ensure that ServiceNow configurations and customizations meet business requirements and quality standards.
• Create and maintain comprehensive documentation for processes, configurations, and user guides. Conduct training sessions to educate users on ServiceNow functionalities.
• Liaise between business units and technical team to facilitate effective communication and ensure alignment on project goals and deliverables.
• Stay updated with the latest ServiceNow features and industry best practices and recommend continuous improvement initiatives to enhance platform capabilities.

• Bachelor's degree in a technology related field or a minimum of 5 years of relevant recent experience
• Proven experience as a ServiceNow business analyst or similar role, with a strong track record of successful ServiceNow implementations, including hands-on scripting, programming and setup work within the ServiceNow and related platforms
• Advanced proficiency in ServiceNow platform capabilities, including ITSM, ITOM, and custom applications
• Strong understanding of web technologies such as JavaScript, HTML, and CSS
• ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist
• Experience with data analysis tools and techniques; exceptional analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders
• Ability to work collaboratively in a team environment and manage multiple priorities effectively.
• Hands-on experience with industry standard enterprise change, configuration and asset management system tools (such as JSM, Device42, ServiceNow, BMC, etc.)
• Demonstrated understanding of the pressures and demands of working in a large and complex technical environment with a commitment to the highest ethical standards
• Familiarity with configuration management concepts and best practices, including CI/CD pipelines, version control, and IT asset lifecycle management
• Solid understanding of IT infrastructure components, such as servers, networks, storage systems, and virtualization technologies
• Commitment to the highest ethical standards

• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBTQ+ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match and more

As Point72 reimagines the future of investing, our Technology group is constantly improving our companys IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. Were a team of experts experimenting, discovering new ways to harness the power of open source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

Our Technology Infrastructure Team engineers and operates the foundational technology platforms that power all of Point72s applications and businesses. Our disciplines span a broad array of technologies from datacenter infrastructure to large scale cloud services, with the shared goal of providing the most reliable, performant, modern technology platforms to improve time-to-market for our business. We also deliver end-user technology solutions to support the evolving collaboration and productivity needs of our global teams. Our team focuses on innovation and challenging the current state of our infrastructure technology in a fast-paced, dynamic, and collaborative working environment.

As a member of the IT Service Management (ITSM) team, you will play a crucial role in analyzing business needs, designing solutions, and optimizing processes on the ServiceNow platform. This role requires a deep understanding of ITSM processes, strong analytical abilities, and the technical expertise to bridge the gap between business requirements and technical implementation. You will collaborate with cross-functional teams to ensure the successful integration of Device42 CMDB and ITSM tool(s), aligning with industry best practices and organizational requirements. You will define the processes, policies and establish governance to ensure the operational health and quality of IT Service Management tools. You will drive the operational maturity of IT Service Management tools and processes (Incident, Problem, Change, Request, Asset Management and CMDB). Specifically, you will:

Support the transition from Jira Service Management platform to ServiceNow. This includes but is not limited to analysis and planning, platform configuration and customization, data migration, integration development, process optimization and testing and quality assurance.

Collaborate with stakeholders to gather, document, and analyze business requirements for ServiceNow implementations and enhancements.

Work closely with technical teams to design and propose solutions that align with business objectives and leverage the capabilities of the ServiceNow platform.

Analyze existing ITSM processes and identify opportunities for optimization and automation using ServiceNow.

Assist in the configuration and customization of ServiceNow modules, including workflows, forms, and user interfaces, to meet business needs.

Utilize advanced analytical skills to develop and generate reports, dashboards, and metrics that provide insights into ITSM performance and trends.

Develop test plans and conduct testing to ensure that ServiceNow configurations and customizations meet business requirements and quality standards.

Create and maintain comprehensive documentation for processes, configurations, and user guides. Conduct training sessions to educate users on ServiceNow functionalities.

Liaise between business units and technical team to facilitate effective communication and ensure alignment on project goals and deliverables.

Stay updated with the latest ServiceNow features and industry best practices, and recommend continuous improvement initiatives to enhance platform capabilities.

Bachelors degree in a technology related field or a minimum of 5 years of relevant recent experience

Proven experience as a ServiceNow business analyst or similar role, with a strong track record of successful ServiceNow implementations, including hands-on scripting, programming and setup work within the ServiceNow and related platforms

Advanced proficiency in ServiceNow platform capabilities, including ITSM, ITOM, and custom applications

Strong understanding of web technologies such as JavaScript, HTML, and CSS

ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist

Experience with data analysis tools and techniques; exceptional analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights

Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders

Ability to work collaboratively in a team environment and manage multiple priorities effectively.

Hands-on experience with industry standard enterprise change, configuration and asset management system tools (such as JSM, Device42, ServiceNow, BMC, etc.)

Demonstrated understanding of the pressures and demands of working in a large and complex technical environment with a commitment to the highest ethical standards

Familiarity with configuration management concepts and best practices, including CI/CD pipelines, version control, and IT asset lifecycle management

Solid understanding of IT infrastructure components, such as servers, networks, storage systems, and virtualization technologies

Commitment to the highest ethical standards

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Fully-paid health care benefits
• Generous parental and family leave policies
• Mental and physical wellness programs
• Volunteer opportunities
• Non-profit matching gift program
• Support for employee-led affinity groups representing women, minorities and the LGBT+ community
• Tuition assistance
• A 401(k) savings program with an employer match and more

Point72 Asset Management is a global firm led by Steven Cohen that invests in multiple asset classes and strategies worldwide. Resting on more than a quarter-century of investing experience, we seek to be the industrys premier asset manager through delivering superior risk-adjusted returns, adhering to the highest ethical standards, and offering the greatest opportunities to the industrys brightest talent. Were inventing the future of finance by revolutionizing how we develop our people and how we use data to shape our thinking. For more information, visit

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Service Delivery Project Management Specialist to manage Lit and Dark Fiber service customer projects in one or more of the following product areas:

• Waves services
• Ethernet Services
• IP Services
• Dark Fiber metro and/or Long Haul services
• Fiber to the Tower (FTT) services for Dark Fiber and Lit Services

Responsibilities:

• End-to-End Project and/or segment accountability to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.
• Lead internal and external customer project communication dependencies, timeline, milestones and progress.
• Supports full customer ownership and advocacy of specific program/project segments and provides customer feedback and action plans to Program Leadership.
• Develops and maintains customer project plans based on contractual requirements and service designs.
• Supports segment Budget ownership including monitoring; works with lead PM's to develop gap closure planning with Outside Plant when applicable.
• Perform and oversee daily PM operational tasks working cross-functionally.
• Maintain and report operational metrics for end-to-end milestone management.
• Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables.
• Develop plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.

Qualifications:

• Minimum of three (3) years of experience in managing Telecom service delivery projects required.
• Excellent project leadership, critical thinking skills, ability to manage projects to the customer's technical specifications and contract requirements.
• Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution.
• Strong system and process knowledge in Network and Fiber services implementation.
• Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported.
• Ability to define project dependencies, manage project milestones, meet and exceed project KPIs.
• Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally.
• Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.
• Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling.
• Strong project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution.
• Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals.
• Self driven and motivated to provide exceptional customer service.
• Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization.

Estimated Base Salary Range: $61,100 - $94,000 USD/annually.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Zayo is an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected Veteran status. EEO IS THE LAW Zayo invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request by emailing our People Ops team.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers