237 Service Industries jobs in Fitchburg

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers and to save more lives, we need team players, forward thinkers, and game changers. Are you looking for an inspiring career? You just found it.

The Customer Service Representative is responsible for the customer service needs of the Getinge business. This includes processing orders, returns, credit/debit memos, and monitoring requests to help manage inventory movements between field representatives and customers. The position also determines the status of sales orders and delivery tracking information. The Customer Service Rep I is required to have strong multi-tasking skills and attention to detail, and must be able to interact effectively with customers and Field Sales to respond to questions and research customer orders and history.

Job Responsibilities and Essential Duties include:

• Understand customer processes and respond to a wide variety of special customer requests and inquiries of both internal and external customers.
• Conduct an administrative review and thorough understanding of incoming faxed, mailed, emailed or phoned in customer purchase orders and requests.
• Able to make independent decisions and commitments to customers in a timely manner and understand business needs and urgency of order fulfillment and follow-up.
• Enter and track all customer orders.
• Maintain full ownership for pre and/or post sales issues, which includes updating the customer as well as field when delays arise.
• Responsible for supporting the "order to billing" cycle of spare parts/accessories and supply orders.
• Handle the return of spare parts process includes the following responsibilities such as generating the Return Authorization number.
• Create SAP system delivery notes and coordinating deliveries with the warehouse as needed.
• Review of all open orders to ensure billing and closure.
• Responsible for maintaining relationships with customers to insure that all sales, service, and billing needs are satisfied.
• Assist field representatives with trunk stock requests and ensure proper approvals are received prior to processing the order.
• Assist customers with the return of product by ensuring that product is returned within the returns goods guidelines and includes the proper approvals have been obtained according to internal policies.
• Work closely with Sales Reps, the Pricing Team and the National Accounts Group to reconcile any pricing discrepancies.
• Responsible to keep current on changes in policies, procedures, and product offerings.
• Administrative review and thorough understanding of incoming faxed, mailed, emailed or phoned in customer purchase orders.
• Perform other related duties as required or assigned.
• Follow up with all levels of management.
• Work with the Field Sales team and multiple other internal departments, as well as customers.

Minimum Requirements include:

• Associates Degree or an equivalent combination of education and relevant work experience.
• A minimum of 1 year experience in a customer service/sales support environment which includes administration and communication of customer requests.

Required Knowledge, Skills and Abilities include:

• Able to multi-task and handle administrative tasks with high attention to detail.
• Strong time management skills and ability to prioritize and multi-task in a highly demanding environment.
• Communication and interpersonal skills are essential.
• Ability to respond to customer needs in a proactive manner.
• SAP or related system skill preferred.
• Intermediate skills in Microsoft Word, Excel and Outlook.
• Able to commit to a changing work schedule or reporting times as assigned by the manager during month and quarter ends.
• Available to work on various company holidays and closings when business needs require.

The salary range for this position is a minimum of $21 per hour and a maximum of $25 per hour.

About us: With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge include:

• Health, Dental, and Vision insurance benefits.
• 401k plan with company match.
• Paid Time Off.
• Wellness initiative & Health Assistance Resources.
• Life Insurance.
• Short and Long Term Disability Benefits.
• Health and Dependent Care Flexible Spending Accounts.
• Commuter Benefits.
• Parental and Caregiver Leave.
• Tuition Reimbursement.

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

The Bagger provides excellent customer service by efficiently bagging purchases at checkout. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!

Starting pay: $15.00 per hour

1. Must be passionate about people and committed to customer service excellence! 2. Must be able to work as a team member and interact positively with customers. 3. Must possess a high standard of integrity and reliability. 4. Successful completion of e-learnings and department training programs. 5. Must be able to read, write, speak, and understand English. 6. Ability to work a schedule based on the business needs of the store location. 7. Authorized to work within the U.S.

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. 2. Commit to the "Golden Rule" and work with management and fellow associates to build a strong customer service team. 3. Assist customers in unloading their purchases onto the conveyor belt at the checkout (when and if applicable). 4. Utilize all the techniques specified in training to properly bag customer orders. 5. Carry/push groceries in a shopping cart to the customer's vehicle, and assist loading groceries into the vehicle (when and if applicable). 6. Collect shopping carts from the parking lot and other areas and return them to designated area, being sure to remove flyers and other debris. 7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations. 8. Participate actively in controlling shrink (loss of profit), checking the bottom of carriages, shoplifting awareness, associate theft, and perishable overstock control. 9. Keep work area clean and neat and replace cleaning and bagging supplies in the checkout lane. 10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved. 11. Other duties as assigned by management.

Secondary Job Functions: 1. Service Clerks may be scheduled as Lot Attendants, with the following requirements: 1. Proactively providing incredible customer service by offering to assist customers with their grocery purchases. 2. Maintaining the appearance and safety of the parking lot, sidewalk, and lobby. 3. Ensuring customers have easy access to shopping carts. 4. Keeping shopping carts clean and dry, wiping them down in the snow or rain. 5. Other duties as assigned by the management team.

Physical Demands and Safety Risk Factors: The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Physical Demands

Frequency

Sitting

0% (N) Never

Carrying up to 50 lbs, pulling up to 250 lbs, climbing, and crawling.

1-33% (O) Occasionally

Lifting up to 50 lbs, bending, balancing, kneeling, reaching at waist or overhead, and smelling.

34-66% (F) Frequently

Standing and walking on a tile, concrete floor or pavement, pushing up to 250 lbs, crouching, handling, fingering, feeling, talking, seeing, and hearing.

67-100% (C) Continuously

Safety Risk Factors

Frequency

Loud noise, slippery or cluttered floor surface, hazardous equipment (mechanical moving parts), contact with sharp objects, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust fumes, sprays, and hazardous cleaning solutions.

1-33% (O) Occasionally

Twisting of back and neck.

34-66% (F) Frequently

Machines, tools, and equipment utilized: Shopping cart, handbasket, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.

Repetitive Action: The continuous movement of the entire body.

Working Conditions: Working environment is inside and maybe outside in cold or hot temperatures that may be wet or humid.

At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us. As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you'll have a full network of supportfrom local team leaders, veterinary experts, and a dedicated Support Center that's here to help.

Your voice matters here. Your work has a purpose, and we're here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you.

As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you'll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.

Key responsibilities include:

• Answer calls and emails promptly with professional, friendly service
• Schedule appointments based on client needs and veterinarian availability, including forward booking
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
• Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments
• Greet clients warmly and ensure a positive experience throughout their visit
• Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
• Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
• Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
• Update client and patient records in our practice management system with accuracy and efficiency
• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
• Maintain organized records of client communications and appointments to streamline operations
• Help maintain a clean, organized reception area and assist with daily practice operations as needed
• Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store

Qualifications include:

• High school diploma or equivalent work experience required
• Excellent communication skills and a strong desire to provide compassionate, client-focused service
• Prior customer service experience, preferably in a veterinary or healthcare setting
• Basic proficiency with technology, including scheduling software and online communication platforms
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods

Working conditions include:

• Must be able to work in a fast-paced, dynamic environment
• Occasional lifting up to 40 pounds independently and physical tasks may be required

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Customer Service Specialist. We are looking for someone who will thrive in a sales and service environment. Well provide the training you need on an array of AAA products and services to interface with members with confidence. This training will he Customer Service Specialist, Customer Service, Specialist, Retail, Insurance, Sales

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range: $46,400.00 - $76,400.00

The Customer Service Specialist is responsible for all facets of Customer sales order processing. This includes receiving, entering, reviewing, maintaining, and filing customer orders. This position also includes responsibility as the primary Customer contact for sales order inquiries by responding to customer questions, providing order updates, providing basic technical support, providing required documentation related to sales orders and facilitating information to maintain and update the customer database.

Job Duties

• Process, maintain and file Bionostics and RNA brand customer retail and sample production orders in the current business system.
• Adhere to SOX compliance activities and credit guidelines for all Customer orders. Assist with Customer sales tax documents, credit references, direct invoices and billing Issues as required.
• Work closely with Master Scheduler to meet requested delivery dates for Customer orders and communicate delays to the Customer and/or Sales group as appropriate.
• Respond to Customer inquiries related to order, provide order confirmation and shipment details as required.
• Obtain authorization for returned products. Coordinate Return Goods Authorizations (RGAs) documentation.
• Work closely with Manufacturing to obtain product release documentation as required.
• Initiate shipping documents for Customer orders or requests.
• Provide Customer with required or requested documentation related to sales order including Advanced Shipping Notifications (ASN's), PDF inserts, Etc.
• Key contact for customers with product ordering and basic technical questions.
• Provide or initiate RNA price quotes as requested. Assist in contract placements or renewals for standing order Customers as required.
• Maintain accurate and up-to-date customer information in database(s).
• Initiate or collaborate on applicable complaints, waivers, NCMR's and ECO's.
• Develop and maintain metrics that characterize customer and overall performance.
• Identify and implement Process improvement opportunities.
• Other duties as assigned by management

Qualifications

• High School diploma required. Undergraduate degrees in Business or equivalent Industry-related field is preferred.
• Minimum of 2 years in a Sales Support role required. Medical/diagnostics experience is a plus.
• Must have excellent customer relations and communication skills.
• Proficiency with MS Word, Excel, Power Point and MS Project is desired.
• The ability to organize, prioritize, and work independently with minimal direction is essential. An attention to detail and ability to multitask is a must.
• Must have excellent Customer relationship building skills, the ability to work cross-functionally with internal departments and possess polished verbal and written communication skills.
• Possess positive attitude with willingness to learn.

Why Join Bio-Techne:

• We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
• We invest in our employees' financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an E-Verify Employer in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.