97 Service Industries jobs in Juncos
Supervisor, Customer Service Management
Posted 13 days ago
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Job Description
**Together, we can get life-changing therapies to patients who need them-faster.**
**_Job Summary_**
The Supervisor, Access and Patient Support will oversee program staff performing customer service, enrollment and reimbursement activities, benefit investigations for pharmacy benefit coverage, prior authorization assistance, copay enrollment and other hub services.
**_Responsibilities_**
+ Collaboratively oversees daily operations for an inbound and outbound patient access support team.
+ Ability to maintain development/training goals for team members in a 100% remote setting.
+ Responsible for creating and maintaining Standard Operating Procedures and work instructions & metrics specific to the program.
+ Responsible for conducting daily, weekly, monthly, and quarterly reviews of program metrics and reporting results to leadership.
+ Manages workflow within assigned team to ensure efficient customer service operations. Monitors inbound calls and workgroups, and tracks key performance indicators such as abandonment rate, Service Level, After Call Survey and First Call Resolution.
+ Responsible for testing/solutioning/approving program changes including those related to technology, platform upgrades and modifications to program business rules.
+ Meets regularly with Manager to discuss team performance and people management considerations. Assists the Manager in implementing new policies and procedures.
+ Conducts development-based biweekly/monthly/quarterly 1x1s with team members and holds responsibility for providing effective coaching, development and feedback on both performance and goal setting.
+ Resonsible for managing Workday tasks; approvals timecards, PTO, etc.
+ Comply with all Local, State, and Federal laws and regulations as they pertain to services provided by the Company. This includes supporting and demonstrating compliance with the Company's Compliance and HIPAA Plans.
+ Collaborates with internal business partners to provide effective responses and resolutions to complex program related issues.
+ Manages time and independently prioritizes work responsibilities to meet key deadlines as assigned by manager.
+ Maintains daily contact with client/3rd party partners by leveraging excellent verbal and written communication skills.
+ Other duties as assigned.
**_Qualifications_**
+ Bachelor's degree in related field, or equivalent work experience, preferred
+ 2-3 years proven experience in a leadership position within a call center preferred, exposure to customer service
+ Strong communication and customer service skills, (written and verbal)
+ Excellent leadership, troubleshooting, time management, and problem-solving skills
+ Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
+ Highly organized by utilizing time management skills
+ Commitment to the continued development of oneself and team members
+ Ability to lead and engage remote employees
+ Shift flexibility required if coverage is needed on an early/later shift
**TRAINING AND WORK SCHEDULES** **:** Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week).
Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.
**REMOTE DETAILS** : This position is remote. Working remotely, full-time requires a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide the computer, technology and equipment needed to successfully perform the job. The employee is responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** $65,500 - $93,550
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 11/24/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
Client Service Representative (Wealth Management)
Posted today
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Job Description
San Juan, Puerto Rico
Client Service Representative Wanted!
Do you thrive on providing excellent service? We're looking for a Client Service Representative to join our team! You'll be a client advocate, resolving inquiries and ensuring a smooth experience.
Responsibilities:
- Be a client hero! Respond to inquiries, address concerns, and ensure client satisfaction.
- Maintain client relationships by providing exceptional support.
- Coordinate and prepare reports, ensuring accuracy and adherence to regulations.
- Handle routine client account requests and escalate complex issues when needed.
- Keep everyone informed! Track pending items and communicate updates to clients and internal teams.
Qualifications:
- You are passionate about delivering exceptional service.
- Undergraduate degree in Business preferred (but a can-do attitude and a passion for client service will take you far!").
- You're a team player with a talent for organization and problem-solving.
- Excellent communication both verbally and with office tech.
Join our team!
This is a full-time, office-based position. If you're ready to shine and make a difference, we want to hear from you!
Customer Service
Posted today
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Job Description
El Asociado de Servicio al Cliente es el rol que asiste al cliente con sus necesidades y proporciona un servicio amable, cortés y eficiente a nuestros clientes, de igual forma es responsable de las actividades concernientes al manejo de caja y mantenimiento en general de la tienda.
Responsabilidades:
- Interactúa con los clientes y pacientes saludándolos y ofreciéndoles ayuda con los productos y servicios. Resuelve los problemas de los clientes y responde a sus preguntas para garantizar una experiencia positiva.
- Registra las compras de los clientes en la caja registradora asignada.
- Mantiene los mostradores y estantes limpios. Registra y etiqueta los precios de los productos según sea necesario o según lo indique el gerente de la tienda o lo comunique el jefe de turno.
- Tiene conocimientos sobre los sistemas y equipos de la tienda.
- Presta servicio al cliente en el área de fotografía, cobro de cheques, gestión de loterías,
gestión de programas OTC, UVA, etc.
Ayuda con el mantenimiento exterior e interior, garantizando que la tienda esté limpia y ordenada
y tenga un aspecto impecable.
Requesitos:
- Diploma de Escuela Superior y/o 6 meses de experiencia de tiendas al detal preferible.
***Patrono con Igualdad de Oportunidades de Empleo M/H/V/I***
Customer Service
Posted today
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Job Description
The Customer Service Associate is the face of Plaza Pharmacy - the person who assists the customer with their needs and provides friendly, courteous, and efficient service to our customers. The Customer Service Associate is also responsible for everything from cash register operations and customer service to assisting in the arrangement of shelves, merchandise, and general store maintenance.
Responsibilities:
• Engages with customers and patients by greeting them and offering help with products and services. Resolves customer issues and answers their questions to ensure a positive experience.
• Provides customers with courteous, friendly, fast, and efficient service.
• Provides customer service in the photo area, cashing checks, lottery handling, OTC programs management, UVA, etc.
• Assists with exterior and interior maintenance ensuring a clean and orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Required:
• High School diploma.
***Patrono con Igualdad de Oportunidades de Empleo M/H/V/I***
Customer Service Associate
Posted 7 days ago
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Job Description
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Part-time
**Job Function:** Retail
**Full Store Address:** PR 190 AND CAMPO RICO,CAROLINA,PR,00979
**Full District Office Address:** PR 190 AND CAMPO RICO,CAROLINA,PR, -S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 09403-CAROLINA PR
**Pay Type:** Hourly
**Start Rate:** 15
**Max Rate:** 17.5
Customer Service Representative
Posted 7 days ago
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Job Description
This position requires a High School Diploma/GED, 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties, and bilingual Spanish/English proficiency. In this role, you will provide phone support to address the needs of members or providers, taking care to thoroughly understand the type of assistance required, ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems, research complex issues across multiple databases and work with support resources to resolve member or provider issues and/or partner with others to resolve escalated issues, may assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools, and may contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed in a call center environment.
Click on Apply Now to be considered for this Customer Service Representative job in San Juan, PR.
**Pay Details:** 13.00 to 13.50 per hour
Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
Customer Service Supervisor
Posted 15 days ago
Job Viewed
Job Description
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation includes annual or quarterly performance incentives.
Additional compensation in the form of premiums may be paid in amounts ranging from 0.35 per hour to 3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Employment Type: **Part-Time**
Available shifts:
Location
**Walmart Supercenter #2240**
PLZ PAIMA REAL PR #3 KM 77.6, HUMACAO, PR, 00791, PR
Job Overview
Career opportunities interacting and providing service to our customers include: Cashier, Customer Service, and Self-Checkout Host.
Benefits & perks
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Smart Guide page ( Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.
Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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Customer Service Supervisor
Posted 15 days ago
Job Viewed
Job Description
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation includes annual or quarterly performance incentives.
Additional compensation in the form of premiums may be paid in amounts ranging from 0.35 per hour to 3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Employment Type: **Full-Time**
Available shifts:
Location
**Walmart Supercenter #2721**
PLAZA CAYEY AVE. JESUS T. PIÑERO, CAYEY, PR, 00736, PR
Job Overview
Career opportunities interacting and providing service to our customers include: Cashier, Customer Service, and Self-Checkout Host.
Benefits & perks
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Smart Guide page ( Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.
Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Customer Service Representative
Posted today
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Job Description
Job Description:
As a Customer Service Representative , you will be responsible for providing telephone guidance to clients and/or insured members, according to their requests and needs, ensuring first-contact resolution. You will play a key role in the service experience by offering professionalism, courtesy, and excellence.
Essential Duties:
Communicates with members by phone to provide information about their respective health insurance plan services.
Offers guidance, support, and educational services on non-clinical matters related to the different plan coverages and promotions.
Manages incoming calls and refers them to the appropriate resources based on the member’s specific needs.
Documents and records transactions, including details of inquiries and actions taken.
Refers unresolved customer complaints to a supervisor or designated departments for further investigation.
Supports other Contact Center projects.
Conducts outbound phone interviews with members regarding services, satisfaction levels, and follow-up activities.
Participates in training and development sessions.
Ensures confidentiality and compliance with all applicable state and federal health call center regulations, including HIPAA and internal policies for handling confidential information.
Immediately reports any Protected Health Information (PHI) exposure to the supervisor.
Complies with core and functional trainings, as well as all procedures established by regulatory agencies, contractual requirements, and applicable certification standards (including but not limited to URAC).
Requirements:
Minimum of one (1) year of experience in Customer Service.
Completed high school and/or university credits (preferred).
Advanced knowledge of computer applications and/or Microsoft Office.
Strong customer service orientation and commitment.
Excellent verbal and written communication skills.
Fast documentation and internet navigation skills.
Availability for rotating shifts (including weekends/holidays), Monday to Sunday from 7:00 a.m. to 7:00 p.m.
What are the benefits of joining our team as a Health Services Representative?
Training in service, regulatory aspects, and healthcare.
24/7 Telemedicine service.
Free employee health and wellness programs.
Opportunities for growth and development.
Contributing to the health and well-being of the population.
Paid leave benefits.
Position Type: Full-time or Part-time
Work Location: On-site position in Guaynabo or Mayagüez, PR
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER (EEOC)
Bilingual Customer Service Representative - Logistics Industry
Posted 15 days ago
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Job Description
**Location:** Office
**Type:** Full-time
**Industry:** Logistics & Supply Chain
**Languages Required:** English & Spanish (Full Bilingue Advance English)
**Join a team where communication moves the world.**
We're looking for a sharp, reliable, and resourceful **Bilingual Customer Service Representative** who's passionate about delivering top-tier support in a fast-paced logistics environment. This is more than a customer service role - it's a key position at the intersection of operations, problem-solving, and client experience.
**What You'll Do:**
+ Be the first point of contact for customers via phone, email, and internal platforms - in both English and Spanish.
+ Manage shipment orders from start to finish using transportation and warehouse management systems (TMS/WMS).
+ Liaise with internal teams (warehouse, dispatch, operations) to ensure smooth, on-time deliveries.
+ Troubleshoot and resolve shipment delays, documentation issues, and urgent service requests.
+ Keep clients informed with timely, accurate updates on their shipments and service status.
+ Maintain detailed records of customer interactions and follow-ups.
+ Consistently meet or exceed service KPIs including responsiveness, accuracy, and customer satisfaction.
+ Contribute ideas to help improve service workflows and customer experience.
**What You Bring:**
+ High school diploma required; college coursework in business, logistics, or related fields is a plus.
+ Full bilingual fluency in **English and Spanish** - written and spoken.
+ At least **1 year of customer service experience** , ideally in logistics, transportation, or supply chain.
+ Strong communication, organization, and multitasking skills.
+ Confidence using technology and navigating logistics platforms (TMS, WMS, CRM tools).
+ A proactive attitude and a calm, solutions-focused approach under pressure.
**Why Join Us?**
You'll be part of a collaborative, high-performing team that values clear communication and customer satisfaction above all. We offer growth opportunities, continuous learning, and the chance to play a vital role in keeping goods moving across borders and industries.
**Ready to move your career forward?**
Apply now and help us deliver excellence - one shipment, one customer, one call at a time.
**Pay Details:** $14.00 to $15.00 per hour
Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance