270 Service Industries jobs in Lapel

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

• *Together, we can get life-changing therapies to patients who need them-faster.**
• *_Job Summary_**

The Supervisor, Access and Patient Support will oversee program staff performing customer service, enrollment and reimbursement activities, benefit investigations for pharmacy benefit coverage, prior authorization assistance, copay enrollment and other hub services. **_Responsibilities_**

• Collaboratively oversees daily operations for an inbound and outbound patient access support team.
• Ability to maintain development/training goals for team members in a 100% remote setting.
• Responsible for creating and maintaining Standard Operating Procedures and work instructions & metrics specific to the program.
• Responsible for conducting daily, weekly, monthly, and quarterly reviews of program metrics and reporting results to leadership.
• Manages workflow within assigned team to ensure efficient customer service operations. Monitors inbound calls and workgroups, and tracks key performance indicators such as abandonment rate, Service Level, After Call Survey and First Call Resolution.
• Responsible for testing/solutioning/approving program changes including those related to technology, platform upgrades and modifications to program business rules.
• Meets regularly with Manager to discuss team performance and people management considerations. Assists the Manager in implementing new policies and procedures.
• Conducts development-based biweekly/monthly/quarterly 1x1s with team members and holds responsibility for providing effective coaching, development and feedback on both performance and goal setting.
• Resonsible for managing Workday tasks; approvals timecards, PTO, etc.
• Comply with all Local, State, and Federal laws and regulations as they pertain to services provided by the Company. This includes supporting and demonstrating compliance with the Company's Compliance and HIPAA Plans.
• Collaborates with internal business partners to provide effective responses and resolutions to complex program related issues.
• Manages time and independently prioritizes work responsibilities to meet key deadlines as assigned by manager.
• Maintains daily contact with client/3rd party partners by leveraging excellent verbal and written communication skills.
• Other duties as assigned.

**_Qualifications_**

• Bachelor's degree in related field, or equivalent work experience, preferred
• 2-3 years proven experience in a leadership position within a call center preferred, exposure to customer service
• Strong communication and customer service skills, (written and verbal)
• Excellent leadership, troubleshooting, time management, and problem-solving skills
• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
• Highly organized by utilizing time management skills
• Commitment to the continued development of oneself and team members
• Ability to lead and engage remote employees
• Shift flexibility required if coverage is needed on an early/later shift

**TRAINING AND WORK SCHEDULES** **:** Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST. **REMOTE DETAILS** : This position is remote. Working remotely, full-time requires a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide the computer, technology and equipment needed to successfully perform the job. The employee is responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

• *Anticipated salary range:** $65,500 - $93,550
• *Bonus eligible:** No
• *Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

**Application window anticipated to close:** 11/24/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

• Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
• Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
• To read and review this privacy notice click_ here (

**Job Category:**
Information Technology PL
**POSITON PURPOSE**
The IT Director Infrastructure, Service Management, and Cloud Operations will lead the strategic and operational transformation of Republic Airways IT infrastructure. This role is responsible for modernizing and optimizing on-premise and cloud environments, ensuring reliable and secure IT services, and driving service excellence through ITIL-based service management. The IT Director will play a key role in enhancing operational efficiency, improving system resilience, and enabling digital innovation in alignment with the Republic Airways strategic goals.
**ESSENTIAL DUTIES**
_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions._
**Infrastructure Management**
+ Lead the transformation and modernization of IT infrastructure, including data centers, networks, servers, storage, and end-user computing.
+ Develop and implement infrastructure strategies that ensure scalability, security, and performance to meet business needs.
+ Oversee network and connectivity services to ensure uninterrupted operations across airport locations, headquarters, and cloud environments.
+ Drive the adoption of automation and Infrastructure-as-Code (IaC) for greater efficiency and resilience.
+ Ensure compliance with industry regulations, including FAA, TSA, and cybersecurity best practices.
**Service Management & Operations**
+ Implement and enhance IT Service Management (ITSM) frameworks based on ITIL best practices.
+ Drive improvements in incident, problem, change, and configuration management to increase system availability and reduce service disruptions.
+ Monitor and analyze IT service performance metrics, implementing continuous improvement initiatives to enhance end-user experience.
+ Establish a proactive approach to IT operations, leveraging AI and predictive analytics to prevent service outages.
+ Lead vendor management efforts, ensuring optimal service delivery from key IT partners and third-party providers.
+ Mature the management and drive the evolution of end user computing technology to ensure associates and crews have best-in-class tools to perform their duties.
+ Lead a cross-collaborative initiative to develop and implement an enterprise monitoring strategy that encompasses Infrastructure operations, DevOps, SecOps, advanced training simulators and other critical sensing devices. Evaluate and implement appropriate NOC/SOC capabilities in support of the enterprise monitoring strategy.
**Cloud Operations & Transformation**
+ Partner with application and data teams to develop and optimize cloud architectures for scalability, reliability, and efficiency.
+ Oversee cloud migration initiatives and hybrid cloud environments, ensuring seamless integration with existing IT systems.
+ Ensure cloud operations align with airline industry best practices for security, compliance, and performance.
**Leadership & Transformation**
+ Drive cultural and operational change within the IT department, fostering an agile, high-performing, and service-oriented team.
+ Collaborate with business stakeholders to align IT services with airline operations and associate experience initiatives.
+ Develop and mentor a team of IT professionals, ensuring strong leadership and technical expertise within the department.
+ Advocate for technology investments that align with business objectives and support digital transformation.
**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**
_The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job._
EDUCATION and/or EXPERIENCE
+ Bachelor's degree (B.A. /B.S.) in Business, Education, Computer Science, Psychology, or similar field
+ 8 + years leading change management initiatives for complex technology programs/projects.
+ Excellent communication and interpersonal skills, with the ability to influence and build trusted relationships at all levels of the organization.
+ Proven track record of leading IT transformation initiatives, including cloud adoption and ITSM .
+ Expertise in ITIL frameworks and cloud technologies (AWS, Azure, Google Cloud).
+ Experience managing large-scale IT environments with a focus on high availability and disaster recovery.
+ Excellent leadership, stakeholder management, and communication skills.
PREFERRED EDUCATION and/or EXPERIENCE
+ Experience working in a digital environment as part of a team building and delivering applications.
+ Strong business acumen.
+ Previous airline experience.
+ Takes initiative and is self-motivated to drive innovation and change.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or aviation governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of executives, managers, clients, customers, and the general team members. Excellent oral and written communication skills. Able to present to all levels of executive management and direct teams to complete service management tasks.
REASONING/PROBLEM SOLVING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent time management skills.
DECISION MAKING
Makes decisions daily on use of resources, performance, and budgets. Decisions could require additional expenditure of resources if not sound decisions.
**PHYSICAL DEMANDS**
_The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job._
+ Able to move about the work environment.
+ Frequently required to stand, walk, sit, talk and hear.
+ Able to focus with clear vision at 20 inches or less (computer screen) and identify and distinguish colors (color vision).
**WORK ENVIRONMENT**
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job.
+ Must be able to work onsite at least 3 days a week.
+ Typically not exposed to extreme environmental conditions.
**TRAVEL REQUIREMENTS**
Travel up to 10% of the time, including overnight travel.
**EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**Equal Opportunity Employer, Disability and Veteran Accommodations**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Founded in 1974 and headquartered in Indianapolis, Indiana, Republic Airways is one of the largest regional airlines in North America. Republic operates a fleet of 200+ Embraer 170/175 aircraft and offers scheduled passenger service with 900 daily flights to 80+ cities in the U.S. and Canada.
Republic continues to lead the way in innovation and operational excellence for 50 years. The unrivaled work being done by our over 6,000 Associates sets us apart from the competition. We are in an era of growth and untapped potential across the aviation industry. It's an exciting time to be part of our Company, from corporate positions to the flight deck. No matter your role, your opportunities are elevated at Republic Airways.
Republic Airways fosters a culture of trust, respect, care and fun. We believe our people and the passion they bring to their work is what distinguishes us. We work to encourage, support and invest in our Associates both professionally and personally. We live and breathe our Vision, Mission, Culture Statement and Guiding Principles - those words are put into action each and every day at Republic.

D&T Ops Sr Manager (Central Time Preferred)

Service line

Full-time

Digital & Technology/Information Technology

Dallas - Texas - United States of America, Kansas City - Missouri - United States of America, Remote - US - Remote - US - United States of America

As a CBRE D&T Operations Sr. Manager, you will manage a team responsible for daily operations to ensure the functionality, availability, and security of complex technology systems. Provide formal supervision to employees. Check the training and development of staff. Conduct performance evaluations and coaching. Coordinate and manage the team's daily activities. Facilitate and manage recurring meetings with Service Line leadership, including scheduling monthly calls with predefined agenda topics. Document key discussion points and action items and ensure timely follow-up and execution of all assigned tasks.

Point of contact with the Information Security team to install and operationalize security controls - Review and approve vendors, contracts, and service level agreements and perform vendor risk assessments.

Coordinate internal and external resources, timetables, budgets, and reporting to key project stakeholders and management.

This includes training, attending educational workshops, networking,, etc.

Influence others to adopt a different point of view while being guided by policies and departmental plans.

Bachelor's Degree preferred with 5 - 8 years of relevant experience. 4-7 years managing people and projects preferred.

~ Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

~ Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

~ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

~ CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the D&T Ops Sr Manager position is $120,000 annually and the maximum salary for the D&T Ops Sr Manager position is $150,000 annually. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at (U.CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)