1122 Service Industries jobs in Naperville

**Job Title** : Solution Architect - Customer Service Management
**Location** : Dallas, Texas ideally; or, Chicago, IL; Dallas, TX; Houston, TX; Atlanta, GA; NY, NY; or New Jersey area near NY
**Travel** : 25%
**Job description:**
Platform Solution Architect - Customer Service Management (CSM) | ESM - D2 Location: Dallas, Texas Reports to: ESM Solution Head
As a Platform Solution Architect, you'll be at the forefront of shaping next-generation CSM solutions. You'll work closely with global pre-sales, delivery, and client teams to build robust, cost-effective, and competitive architectures that drive business value and customer satisfaction.
**Key Responsibilities:**
- Proven experience as a Solution Architect, SME, or Consultant with deep expertise in ServiceNow CSM and ITSM transformation.
- Ability to translate complex technical solutions into clear, value-driven narratives for both technical and business stakeholders.
- Strong analytical and problem-solving skills with a focus on aligning architecture to business outcomes.
- 3 years of hands-on experience in Service Integration, including design, transition, and operations.
- 3 years of experience in ServiceNow ITSM/CSM module configuration, administration, or business analysis.
- Familiarity with other service management platforms (e.g., BMC Remedy, Kinetic Data).
- Experience with Service Request Management, Service Catalog, and non-core ServiceNow modules (e.g., Service Portfolio, HRSD, Security Ops).
- Exposure to Service Asset & Configuration Management (SACM) and Organizational Change Management (OCM). What You'll Do
- Own the end-to-end solution architecture across transition, run, and transformation phases within the Servicenow portfolio.
- Lead the development of reusable, scalable solution components including proposal decks, effort models, and delivery frameworks.
**Required Skills:**
- Collaborate with delivery leads and SMEs to ensure technical feasibility, cost-effectiveness, and alignment with client SLAs.
- Define and document testing strategies, customer responsibilities, and phased implementation plans.
- Integrate OCM and Run & Maintain packages into solution proposals to support long-term client success.
- Guide and mentor virtual teams, ensuring architectural consistency and delivery excellence across regions.
- Support commercial teams in drafting SoWs, SLAs, and reviewing service credits/penalties.
- Contribute to sales-to-delivery handovers, ensuring smooth transitions and aligned expectations. What Sets You Apart
- Strong leadership and stakeholder management skills with the ability to influence across portfolio towers.
- Deep understanding of the vendor and partner ecosystem, including Capgemini-preferred tools and platforms.
**Desired Skills:**
- Experience in enterprise-level consulting, due diligence, and advisory for complex deals.
- Ability to cost solutions, identify risks, and align pricing with client expectations and market benchmarks.
- Familiarity with global delivery models, including offshore coordination and GDC collaboration.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Solution Architect - Customer Service Management_
**Location:** _TX-Dallas_
**Requisition ID:** _ _
**Other Locations:** _US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-IL-Chicago_

Job Description:
Company Description:
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department Overview
We are seeking a Service Experience Lead within the Enterprise Service Management (ESM) team to lead the design, execution, and governance of the enterprise-wide service experience strategy. This role will define how employees, franchisees, and suppliers interact with digital service channels - ensuring seamless, consistent, and user-centered experiences, enabled by the ServiceNow platform.
As the senior leader accountable for enterprise service experience, you will oversee a cross-functional team of product owners, service catalog experts, and business specialists, and partner with leaders across GBS, Global Technology, and other corporate functions, to develop an end-to-end digital experience, optimize multi-channel service delivery, and embed experience excellence into every interaction. This role is accountable for delivering a unified service experience strategy that supports enterprise transformation, drives adoption, and improves the quality, efficiency, and impact of global service delivery.
Duties
Primary responsibilities:
+ Define and oversee the end-to-end service experience design across digital employee touchpoints (e.g., ServiceNow); own the service experience design method as a component of the Service Design framework to ensure seamless, user-centered, and scalable interactions
+ Collaborate with cross-functional teams to embed user-centered design into all service initiatives, including automated and dynamic translation capabilities for user accessibility and usability
+ Establish and manage a unified channel strategy, covering chat, voice, self-service, incident/case management, etc.; ensure consistent execution of the tiered support model to enable a universal request experience and seamless engagement through different channels and tiers
+ Lead the shift-left strategy, defining tactics and success measures to drive case deflection, self-service utilization, and resolution without human intervention; leverage AI tools (e.g., NowAssist) to reduce time to resolution
+ Define and own key service experience metrics and KPIs (e.g., CSAT, NPS, XLA, CES); establish data governance and consistent measurement practices across service delivery teams, ensuring data-driven decision-making
+ Analyze service adoption, consumption, and user behavior across all digital channels (portal, mobile, chatbot, helpdesk, live agent, phone) and identify experience gaps and opportunities for improvement
+ Develop and deliver actionable insights into channel preferences, completion rates, first contact resolution, and deflection performance to identify experience gaps and improvement opportunities
+ Engage cross-functional stakeholders and end-users to gather feedback, assess performance, and translate insights into platform enhancements and service experience improvements
+ Partner with Tech EPP ESM Lead (Platform Owner) and team on enhancements, architecture, security, data integrity, change management - ensuring reliable performance, scalable infrastructure, and compliance with enterprise service experience standards
+ Lead the Service Experience organization, inclusive of product owners, service catalog experts, and other business specialists, providing clear direction, coaching, and development to drive service excellence and innovation
Qualifications
+ Bachelor's degree required; advanced degree preferred
+ 8+ years of experience in service design, digital product management, and enterprise user experience oversight
+ Demonstrated experience with enterprise service platforms such as ServiceNow or equivalent
+ Deep expertise in persona-based design, service journey mapping, and process simplification
+ Proven ability to lead design-to-deployment initiatives across complex, global, and cross-functional environments
+ Strong interpersonal and communication skills, with the ability to influence at all levels
+ Highly organized, adaptable, and comfortable leading in ambiguous and fast-evolving environments
+ Strategic thinker with a strong grasp of translating business needs and requirements into tech capabilities
+ Strong project leadership capabilities and experience delivering complex, enterprise-wide transformation programs / solutions
+ Proven leadership presence with a track record of building and developing high-performing teams
Compensation
Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
Salary Range
The expected salary range for this role is $168,350.00 - $218,860.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Requsition ID: 2169

Job Title : Service Management Consultant

Location : Chicago, ILLINOIS; Atlanta, GA; NY, NY; Dallas, TX or Houston, TX

Travel :25%

Job description :

Service Management Consultant

Capgemini is seeking a skilled ServiceNow SPM (Strategic Portfolio Management) Developer to design, configure, and optimize solutions on the ServiceNow platform. This role is responsible for designing, developing, and implementing solutions on the ServiceNow platform, specifically focusing on the SPM suite including PPM, Demand Management and Resource Management

Key Responsibilities :

•Designing, configuring, and implementing the ServiceNow Strategic Portfolio Management (SPM) suite including PPM, TPM, Demand Management, Innovation Management, Strategic Planning Workspace, Resource Management, Financial Management and Project Management.

•Lead customers in their efforts to leverage the standard capabilities of the ServiceNow SPM Suite to align their investments, resources, and work with business strategies

•Configure and customize the platform, including forms, fields, workflows, and scripts, to meet business needs.

•Gather requirements from internal and external stakeholders, communicate technical solutions, and work with other developers and teams.

•Diagnose and resolve platform issues, ensuring optimal performance.

•Prepare technical specifications, design documents, and configuration guides.

•Assist during user acceptance testing (UAT) and provide post-implementation support.

Required Skills :

•Bachelor's degree in Computer Science, IT, or a related field.

•5 years of experience as a ServiceNow Developer

•At least one successful implementation of SPM

•ServiceNow Certified System Administrator Certification required

•Certified Implementation Specialist (CIS) - Strategic Portfolio Management certification

•ITIL 4 Foundations required

•Proficiency in ServiceNow customization, configuration, and scripting (JavaScript).

•Experience with REST/SOAP, Glide API integrations and Flow Designer within ServiceNow.

•Strong analytical, problem-solving, and communication skills.

Desired Skills :

•Experience with Agile/Scrum methodologies.

•Familiarity with Portfolio Management tools and methodologies.

•Knowledge of ServiceNow performance tuning and optimization practices.

•External Client consulting experience highly preferred

•Experience working in an Agile development environment is strongly preferred

•Experience leading and directing multiple projects simultaneously.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

• Employee Resource Groups

• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want |

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Job: Infrastructure

Organization: CIS FS US INS

Title: Service Management Consultant Developer

Location: IL-Chicago

Requisition ID:

**Job Title** : Service Management Consultant
**Location** : Chicago, ILLINOIS; Atlanta, GA; NY, NY; Dallas, TX or Houston, TX
**Travel** :25%
**Job description** :
Service Management Consultant
Capgemini is seeking a skilled ServiceNow SPM (Strategic Portfolio Management) Developer to design, configure, and optimize solutions on the ServiceNow platform. This role is responsible for designing, developing, and implementing solutions on the ServiceNow platform, specifically focusing on the SPM suite including PPM, Demand Management and Resource Management
**Key Responsibilities** :
-Designing, configuring, and implementing the ServiceNow Strategic Portfolio Management (SPM) suite including PPM, TPM, Demand Management, Innovation Management, Strategic Planning Workspace, Resource Management, Financial Management and Project Management.
-Lead customers in their efforts to leverage the standard capabilities of the ServiceNow SPM Suite to align their investments, resources, and work with business strategies
-Configure and customize the platform, including forms, fields, workflows, and scripts, to meet business needs.
-Gather requirements from internal and external stakeholders, communicate technical solutions, and work with other developers and teams.
-Diagnose and resolve platform issues, ensuring optimal performance.
-Prepare technical specifications, design documents, and configuration guides.
-Assist during user acceptance testing (UAT) and provide post-implementation support.
**Required Skills** :
-Bachelor's degree in Computer Science, IT, or a related field.
-5 years of experience as a ServiceNow Developer
-At least one successful implementation of SPM
-ServiceNow Certified System Administrator Certification required
-Certified Implementation Specialist (CIS) - Strategic Portfolio Management certification
-ITIL 4 Foundations required
-Proficiency in ServiceNow customization, configuration, and scripting (JavaScript).
-Experience with REST/SOAP, Glide API integrations and Flow Designer within ServiceNow.
-Strong analytical, problem-solving, and communication skills.
**Desired Skills** :
-Experience with Agile/Scrum methodologies.
-Familiarity with Portfolio Management tools and methodologies.
-Knowledge of ServiceNow performance tuning and optimization practices.
-External Client consulting experience highly preferred
-Experience working in an Agile development environment is strongly preferred
-Experience leading and directing multiple projects simultaneously.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS FS US INS_
**Title:** _Service Management Consultant Developer_
**Location:** _IL-Chicago_
**Requisition ID:** _ _

**Job Title** : Principal Service Management Consultant
**Location** : Chicago, ILLINOIS; Atlanta, GA; NY, NY; Dallas, TX or Houston, TX.
**Travel** :25%
**Job description** :
We are looking for a person to implement Now Assist for one of our customers.
**Key Responsibilities:**
What you get to do in this role:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Devising and reporting on platform development plans and strategies.
- Developing solutions specific to user requirements gathered in workshops.
- Coordinating activities with other developers to ensure that platform functionality is designed to support the overall project.
- Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
- Act as an SME to solve complex user issues related to AI solutions.
- Checking and correcting conflicts in data configurations and overlaps.
- Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.
- Identifying, debugging, and advising on system errors or architecture issues.
- Advisory services provided on design principals and development not performed by ServiceNow.
**Required Skills:**
- To be successful in this role, we need someone who has:
- At least 8 years of configuration/development experience for complex, highly capable, integration technologies
- Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
- Maintain at least 2 ServiceNow mainline CIS certifications preferred
- Maintain ServiceNow Certified Application Developer (CAD) certification
- Act as a technical lead on any engagement
- Experience with AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
- Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
- Design and build of complex reporting requirements specific to OOTB reporting and Performance Analytics
- Experience with data management, database design, and database concepts
- Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
- Connect chat, agent chat, and virtual agent configuration and design experience
- Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc)
- Experience working inside of Flow Designer with custom flows to meet customer requirements.
- Understanding and/or development experience with MID Servers, Notify, Orchestration
- Strong Java script skills with practical experience
**Desired Skills:**
- Experience with Self Hosted implementations and/or Domain Separation is a plus
- Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
- Experience with data management, database design, and database concepts
- Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
- Proven team builder with the ability to mentor and develop talent
- Analytical and problem-solving abilities
- A keen eye for detail and the ability to spot and fix errors in complex code
- Ability to perform tasks independently
- Good presentation and report-writing skills
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS FS US INS_
**Title:** _Principal Service Management Consultant_
**Location:** _IL-Chicago_
**Requisition ID:** _ _

Job Description:
Company Description:
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department Overview
We are seeking a Strategy, Planning & Performance Lead to join the Enterprise Service Management (ESM) team that will be responsible for shaping the strategy and executing core service management processes that enable world-class service excellence and customer experience across Global Business Services (GBS), Global Technology and other enterprise functions.
This role will lead a wide range of enterprise service management capabilities, including service catalog and portfolio management, customer experience design, continuous service improvement, governance, risk and business continuity practices. Additionally, this leader will serve as the business owner of the ServiceNow platform, in partnership with Global Technology. This role is critical to ensure GBS operates as a cohesive, customer-centric organization and the right candidate will bring a strategic mindset, strong operational discipline, and collaborative ways of working to align and influence senior leaders across the enterprise.
Duties
Primary responsibilities:
+ Lead the strategy and execution of core enterprise service management foundational processes, including service catalog mgmt., service portfolio mgmt., service request mgmt., case mgmt., continuous service improvement, customer experience mgmt., etc. - and ensure alignment across senior leaders
+ Establish and drive adoption of the Service Design methodology & Service Architecture framework - including Service Catalog - across all Service Organizations, including IT Services
+ Own and manage the process to intake, scope, prioritize and introduce new services into GBS in alignment with enterprise strategic priorities
+ Define performance standards and implement metrics / KPIs to monitor the health across Service Organizations such as: Service Performance (incl. SLA, OLAs & XLAs), Service Quality, Service Adoption & Service Consumption
+ Design a scalable GBS customer experience (CX) framework, incorporating stakeholder surveys, service touchpoint feedback, and listening mechanisms to capture customer feedback and translate insights into actionable improvements
+ Develop and execute GBS governance, ensuring strategic alignment, accountability, and decision-making across Service Organizations and Global Technology; facilitate cross-functional forums, such as strategic planning, change control boards, GBS performance reviews, etc.
+ Lead the application of GBS-wide risk management and business continuity practices, based on Enterprise Risk Management (ERM) guidelines, providing leadership and guidance to Functional and Global Office teams responsible for creating, validating, and actioning on plans
+ Serve as the liaison with Service Organizations, including Finance, People, Indirect Procurement, IT Services, etc., to operationalize service management processes and scale best practices
+ Serve as the business owner of the ServiceNow platform, in partnership with Global Technology, and jointly manage the product roadmap that connects business priorities with technology needs
+ Build and lead a high-performing ESM team accountable for GBS governance, service portfolio management, customer experience oversight, and business continuity management - fostering a culture of accountability, continuous improvement, and service excellence
Qualifications
+ Bachelor's degree required; MBA or advanced degree preferred in Business, Strategy, Operations, or related field
+ 10-12 years of progressive experience in enterprise strategy, operational planning, or transformation within large, complex organizations
+ 6-8 years of leadership experience in roles spanning governance, portfolio and demand management, customer experience, and operational risk
+ Proven ability to lead high-performing teams, drive alignment across diverse stakeholders, and deliver results in a global organization
+ Exceptional communication skills, both written and verbal, with the ability to engage and influence senior executives across the business and enabling functions
+ Demonstrated success in establishing governance frameworks, intake and prioritization, and performance measurement processes
Compensation
Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
Salary Range
The expected salary range for this role is $168,350.00 - $218,860.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Requsition ID: 2032

**Job Title:** Service Management Consultant - ServiceNow Business Analyst
**Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA**
**Travel:** 25%
**Job Description:**
The ServiceNow Business Analyst (BA) plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions.
**Key Responsibilities :**
Requirements Gathering & Analysis Lead workshops to collect and document business and technical requirements .
Translate complex technical specifications into business logic and vice versa.
Collaborate with stakeholders to evaluate ServiceNow capabilities and enhancements.
Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks.
Document enhancement requests and technical specifications.
Maintain clear communication with stakeholders regarding status updates and feasibility assessments.
Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc. Partner with ServiceNow developers and provisioning analysts to ensure alignment of business and technical objectives.
Support UAT sessions and training for various client personas.
Agile & Delivery Support Write user stories to be configured by technical developers.
Work within Agile frameworks to support sprint planning and execution.
Proactively identify risks, issues, and blockers and communicate through appropriate channels.
Ensure deliverables are complete, consistent, and aligned with customer expectations.
**Required Qualifications:**
Bachelor's degree in Computer Science, Information Systems, or related field.
3 years of experience as a Business Analyst or Product Specialist in ServiceNow environments.
ITIL Foundation Certification (v4). Strong oral and written communication skills.
Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate.
**Preferred Qualifications:**
Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC).
Familiarity with Common Services Data Model and Strategic Portfolio Management.
Ability to work independently and manage multiple priorities.
Key Competencies
Business process reengineering Technical and functional documentation Stakeholder engagement Agile delivery and sprint planning ServiceNow platform knowledge Workshop facilitation and training
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Service Management Consultant - ServiceNow Business Analyst_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

**Job Title:** Service Management Consultant - ServiceNow Business Analyst
**Location: Chicago, IL; Atlanta, GA; NY, NY; Dallas, TX; Houston, TX; Bridgewater, NJ**
**Travel:** 25%
**Job Description:**
The ServiceNow Business Analyst (BA) plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform. This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions.
**Key Responsibilities :**
Requirements Gathering & Analysis Lead workshops to collect and document business and technical requirements .
Translate complex technical specifications into business logic and vice versa.
Collaborate with stakeholders to evaluate ServiceNow capabilities and enhancements.
Documentation & Communication Create user stories, process guides, end-user documentation, and playbooks.
Document enhancement requests and technical specifications.
Maintain clear communication with stakeholders regarding status updates and feasibility assessments.
Platform Expertise & Collaboration Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc. Partner with ServiceNow developers and provisioning analysts to ensure alignment of business and technical objectives.
Support UAT sessions and training for various client personas.
Agile & Delivery Support Write user stories to be configured by technical developers.
Work within Agile frameworks to support sprint planning and execution.
Proactively identify risks, issues, and blockers and communicate through appropriate channels.
Ensure deliverables are complete, consistent, and aligned with customer expectations.
**Required Qualifications:**
Bachelor's degree in Computer Science, Information Systems, or related field.
3 years of experience as a Business Analyst or Product Specialist in ServiceNow environments.
ITIL Foundation Certification (v4). Strong oral and written communication skills.
Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate.
**Preferred Qualifications:**
Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC).
Familiarity with Common Services Data Model and Strategic Portfolio Management.
Ability to work independently and manage multiple priorities.
Key Competencies
Business process reengineering Technical and functional documentation Stakeholder engagement Agile delivery and sprint planning ServiceNow platform knowledge Workshop facilitation and training
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:** _Infrastructure_
**Organization:** _CIS US P&C_
**Title:** _Service Management Consultant - ServiceNow Business Analyst_
**Location:** _IL-Chicago_
**Requisition ID:** _ _
**Other Locations:** _US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas_

Customer Service - Entry Level Management

Full-time

Company Description

POWERED BY PEOPLE

Job Description

Filling 9 Entry Level Positions! START A CAREER NOW! CUSTOMER SERVICE - FULL TRAINING ENTRY LEVEL PROVIDING PROFESSIONAL, EXCEPTIONAL, AND DISTINCTIVE CUSTOMER SERVICE AND ADVERTISING CAMPAIGNS IN Chicago NY Marketing Firm is an outsourced marketing and advertising company in the Chicago area. We are responsible for participating in ongoing market planning and developing new market opportunities for some of the top companies in our area. As a direct result of our "one of a kind" approach and success in increasing our client's brand name awareness by attracting new customers and exposing their product to new tiers of distribution, we are experiencing phenomenal growth.

We strive to attract and retain the most capable and skilled people. We are looking for team players, natural leaders, and self-starters who are goal-oriented and have an affinity for working with people. Our philosophy and mentoring program supports each individual with the training, encouragement, and opportunity essentials to progressive career growth. Do not underestimate your own qualifications! OPENINGS INCLUDE:

• ENTRY LEVEL
• CUSTOMER SERVICE
• MANAGEMENT
• EVENT SET UP
• PROMOTIONS/DEMONSTRATIONS

REQUIREMENTS

• PROFESSIONAL IMAGE IS A MUST
• ABILITY TO COMMUNICATE EFFECTIVELY
• ALL GREAT LEADERS WERE ONCE STUDENTS, SO A STUDENT MENTALITY IS VITAL

We have 9 ENTRY LEVEL openings that we are looking to fill ASAP. Graduates Welcome! All positions must be filled ASAP! All applicants must be available immediately and should possess the following:

• Experience in a team related field.
• Desire to travel at least 1 or 2 weeks a year to other branch offices for further training.
• Great communication skills.
• Ability to excel in unsupervised solo assignments with members of opposite sex, as well as team projects.
• The personality that thrives in a merit based environment.

NYMarketingFirm.org

We have been growing rapidly and are continuing to expand our operations and offerings. If you are a proven performer, we would like to take a closer look at working for us. Our Positions have Strong performance-based pay structure in-person sales with customers Opportunity to gain new skills and experience.